resume.json

{
  "basics": {
    "name": "Alex Roth",
    "label": "UX Researcher (Pivoting from Solutions Engineering)",
    "email": "alexroth.works@gmail.com",
    "phone": "(443) 613-3460",
    "location": {
      "city": "Bethesda",
      "region": "MD",
      "country": "US"
    },
    "url": "https://www.linkedin.com/in/alexandersroth",
    "summary": "User-focused problem solver with a background in solutions engineering, technical support, and product delivery. Passionate about uncovering user needs, building scalable workflows, and translating ambiguity into action. Currently transitioning into UX research roles by leveraging years of experience advocating for usability and user-centered product decisions in complex gov tech environments."
  },
  "work": [
    {
      "name": "Authorium",
      "location": "Washington, D.C.",
      "position": "Solutions Engineer",
      "url": "https://authorium.com",
      "startDate": "2023-09",
      "summary": "Led cross-functional technical solutions and acted as the UX advocate for government clients during a full platform migration.",
      "highlights": [
        "Created a simulated draft-save feature in Form.io, adopted across implementations and later superseded by product development.",
        "Added custom timestamp logic to improve form usability and reinforce user trust in data-saving behavior.",
        "Served as lead SE for first rollout of Authorium V3, acting as de facto product owner with influence over roadmap and feature prioritization.",
        "Maintained long-term client trust through transparent communication during unstable product phases."
      ]
    },
    {
      "name": "Mapbox",
      "location": "Washington, D.C.",
      "position": "Strategy Analyst, Revenue Operations",
      "startDate": "2022-01",
      "endDate": "2023-01",
      "summary": "Provided data-driven insights and strategic reporting to drive usability and adoption improvements across customer-facing teams.",
      "highlights": [
        "Analyzed adoption and engagement metrics to identify friction points across the customer journey.",
        "Created dashboards that enabled data-informed UX improvements and product planning.",
        "Served as connector between product, support, and customer-facing operations to align feature needs with business impact."
      ]
    },
    {
      "name": "Mapbox",
      "location": "Washington, D.C.",
      "position": "Technical Support Engineer",
      "startDate": "2020-01",
      "endDate": "2021-12",
      "summary": "Delivered frontline support and surfaced usability improvements through analysis of recurring user issues.",
      "highlights": [
        "Synthesized support ticket trends into feedback that informed product and UX priorities.",
        "Developed scalable documentation, AI-driven chat flows, and support tooling to improve user autonomy.",
        "Functioned as interim TAM and product SME, building empathy-driven support models for enterprise clients."
      ]
    },
    {
      "name": "CARTO",
      "location": "New York, NY",
      "position": "Support & Solutions Engineer",
      "startDate": "2017-06",
      "endDate": "2019-12",
      "summary": "Supported spatial data platform implementations while developing onboarding and guided-learning experiences.",
      "highlights": [
        "Built enablement materials and help center content tailored to user needs and spatial workflows.",
        "Ran client trainings and scoped workflows to align platform capabilities with real use cases.",
        "Partnered with product teams to suggest interface and onboarding improvements based on implementation insights."
      ]
    }
  ],
  "education": [
    {
      "institution": "University of Maryland, College Park",
      "area": "Geography, Geospatial Information Sciences and Computer Cartography",
      "studyType": "Bachelor of Science",
      "startDate": "2012-08",
      "endDate": "2016-05"
    }
  ],
  "skills": [
    {
      "name": "User Research & UX Strategy",
      "keywords": [
        "User Interviews",
        "Usability Testing",
        "Journey Mapping",
        "Requirements Gathering"
      ]
    },
    {
      "name": "Technical & Analytical Tools",
      "keywords": [
        "Form.io",
        "SQL",
        "JavaScript",
        "HTML/CSS",
        "Python",
        "PostGIS",
        "Tableau"
      ]
    },
    {
      "name": "Product Collaboration",
      "keywords": [
        "Product Discovery",
        "Roadmap Communication",
        "Feature Feedback",
        "Cross-Functional Alignment"
      ]
    },
    {
      "name": "Soft Skills",
      "keywords": [
        "Empathy",
        "Adaptability",
        "Stakeholder Management",
        "Strategic Communication",
        "Customer Advocacy"
      ]
    }
  ]
}