phoet/bell_cancellation_fail.txt

## bell_cancellation_fail.txt
A chat representative will be with you in about 0 minute(s). Thank you for waiting.
Dietrich has joined the session and is ready to help. To start, please provide your name and home phone number.
Dietrich: Hello! Welcome to Bell Internet Services. How may I help you today?
You: hi dietrich
You: i want to cancel my contract by july 31th
Dietrich: I understand that you want to cancel the contract.
Dietrich: Please do not worry, I will check all the details
You: thx
Dietrich: Sure, I will help you.
Dietrich: Do you want to cancel the service?
You: i'm going back to germany, so i want to cancel everthing that might cost money
Dietrich: It is unfortunate that you have decided to cancel your account. I sincerely thank you for your support during your membership with Bell Internet.
Dietrich: I  would like to inform you that we do not process cancellation request through chat or email. I would suggest you to contact Business Office to place cancellation request on your account.
Dietrich: Kindly contact Bell business office at: 310-SURF (7873) from Bell phone line or  Non-Bell phone line: 1-800-773-2121 to place the cancellation request.
Dietrich: Hours of operation:
Dietrich: Monday to Friday: 8 am to 9 pm.
Dietrich: Saturday and Sunday:9 am to 6 pm.
Dietrich:
Dietrich: Please contact to the above mentioned number, they will cancel the service for you.
You: why is that?
You: where can i complain about that practice?
You: i have issues communicating over the phone
You: i need a way to do that in writing
You: as you can see from my contract, i don't even have a phone line
Dietrich: I see that, but the issue is as  I am a front line agent, I do not have the access to cancel the Internet service.
Dietrich: Please try to understand.
You: please forward me to your superviser
Dietrich: Okay.
Dietrich: Please give me couple of minutes.
You: ok
Dietrich: Thank you.
Thanks for waiting. We are now transferring you to Jeffrey.
Jeffrey has joined the session and is ready to help. To start, please provide your name and home phone number.
You: hi jeffrey
You: i need a way to terminate my contract in writing
You: do you have a fax or anything?
Jeffrey: Hi Good Evening
Jeffrey: This is Jeffrey, Floor supervisor for Dietrich
You: hey
You: i guess you can see the histroy of this conversation?
Jeffrey: Sorry, To cancel the account the only option is to contact the Retention department.
Jeffrey: Yes
Jeffrey: 310-SURF (7873) Or 1-800-773-2121
Jeffrey: You can contact the above number to cancel the account
You: i don;t really care which department it is. i just need a way to contact them in writing
You: i have issues communicating over the phone
You: this is not a feasible solution for me
You: you cannot take orders online and refer to your call-center for cancelation
You: please give me your full name, so i can refer to you
Jeffrey: Are you referring to Business internet account or Residential internet account?
You: i don't have a business internet account, so i think it's the residential
You: and as you can see from my contract i dont have a phone
Jeffrey: https://www.bell.ca/Escalation_WebForm
Jeffrey: Please check with the above link.
You: i will, can you please give me your full name, so i can refer to this converations?
Jeffrey: So the Retention department agents will contact you through phone to cancel the account.
You: i think you don't understand my issue here
You: calling me on the phone will not resolve my issue
You: well, they can text me :D
Jeffrey: I am sorry, The only option to cancel the account is to call the Retention department or go with the above link.
Jeffrey: There is no option to cancel the account through chat support or fax etc..
You: yes, you already pointed that out
Jeffrey: The only way is through phone.
You: well, i guess i will just have to stop paying my bills then. my bank account will be terminated in august
You: can you please give me your full name, so i can refer to it?
You: or your employee code or whatever you use for identification in escalation?
Jeffrey: Yes, Let me provide my Full name.
Jeffrey: It's Dharani kumar.
Jeffrey: My Emp ID is X2029
You: thx for your help
Jeffrey: You are welcome
Jeffrey: Thank you and have a good day. Please visit the web site http://www.bell.ca/myinternet to manage your account online.
Jeffrey: Bye take care
	A chat representative will be with you in about 0 minute(s). Thank you for waiting.
	Dietrich has joined the session and is ready to help. To start, please provide your name and home phone number.
	Dietrich: Hello! Welcome to Bell Internet Services. How may I help you today?
	You: hi dietrich
	You: i want to cancel my contract by july 31th
	Dietrich: I understand that you want to cancel the contract.
	Dietrich: Please do not worry, I will check all the details
	You: thx
	Dietrich: Sure, I will help you.
	Dietrich: Do you want to cancel the service?
	You: i'm going back to germany, so i want to cancel everthing that might cost money
	Dietrich: It is unfortunate that you have decided to cancel your account. I sincerely thank you for your support during your membership with Bell Internet.
	Dietrich: I would like to inform you that we do not process cancellation request through chat or email. I would suggest you to contact Business Office to place cancellation request on your account.
	Dietrich: Kindly contact Bell business office at: 310-SURF (7873) from Bell phone line or Non-Bell phone line: 1-800-773-2121 to place the cancellation request.
	Dietrich: Hours of operation:
	Dietrich: Monday to Friday: 8 am to 9 pm.
	Dietrich: Saturday and Sunday:9 am to 6 pm.
	Dietrich:
	Dietrich: Please contact to the above mentioned number, they will cancel the service for you.
	You: why is that?
	You: where can i complain about that practice?
	You: i have issues communicating over the phone
	You: i need a way to do that in writing
	You: as you can see from my contract, i don't even have a phone line
	Dietrich: I see that, but the issue is as I am a front line agent, I do not have the access to cancel the Internet service.
	Dietrich: Please try to understand.
	You: please forward me to your superviser
	Dietrich: Okay.
	Dietrich: Please give me couple of minutes.
	You: ok
	Dietrich: Thank you.
	Thanks for waiting. We are now transferring you to Jeffrey.
	Jeffrey has joined the session and is ready to help. To start, please provide your name and home phone number.
	You: hi jeffrey
	You: i need a way to terminate my contract in writing
	You: do you have a fax or anything?
	Jeffrey: Hi Good Evening
	Jeffrey: This is Jeffrey, Floor supervisor for Dietrich
	You: hey
	You: i guess you can see the histroy of this conversation?
	Jeffrey: Sorry, To cancel the account the only option is to contact the Retention department.
	Jeffrey: Yes
	Jeffrey: 310-SURF (7873) Or 1-800-773-2121
	Jeffrey: You can contact the above number to cancel the account
	You: i don;t really care which department it is. i just need a way to contact them in writing
	You: i have issues communicating over the phone
	You: this is not a feasible solution for me
	You: you cannot take orders online and refer to your call-center for cancelation
	You: please give me your full name, so i can refer to you
	Jeffrey: Are you referring to Business internet account or Residential internet account?
	You: i don't have a business internet account, so i think it's the residential
	You: and as you can see from my contract i dont have a phone
	Jeffrey: https://www.bell.ca/Escalation_WebForm
	Jeffrey: Please check with the above link.
	You: i will, can you please give me your full name, so i can refer to this converations?
	Jeffrey: So the Retention department agents will contact you through phone to cancel the account.
	You: i think you don't understand my issue here
	You: calling me on the phone will not resolve my issue
	You: well, they can text me :D
	Jeffrey: I am sorry, The only option to cancel the account is to call the Retention department or go with the above link.
	Jeffrey: There is no option to cancel the account through chat support or fax etc..
	You: yes, you already pointed that out
	Jeffrey: The only way is through phone.
	You: well, i guess i will just have to stop paying my bills then. my bank account will be terminated in august
	You: can you please give me your full name, so i can refer to it?
	You: or your employee code or whatever you use for identification in escalation?
	Jeffrey: Yes, Let me provide my Full name.
	Jeffrey: It's Dharani kumar.
	Jeffrey: My Emp ID is X2029
	You: thx for your help
	Jeffrey: You are welcome
	Jeffrey: Thank you and have a good day. Please visit the web site http://www.bell.ca/myinternet to manage your account online.
	Jeffrey: Bye take care