a customized log email template and rule properties that includes dynamic case data by using rule properties. (in this case, the case title)

send_email_about_obj.dat

OBJECT TYPE="com_tmplte", NAME="com_tmplte_268435465"
UNIQUE_FIELDS = "title"
	FIELDS
		title = "send_email_about_obj";
		flags = 144;
		action = "
TO: <FOCUS.recipient>, <FOCUS.cc_list>
FR: <FOCUS.sender>
RE: About Case <ADDITIONAL_INFO> : [Case Title] [Subcase Title] 

<FOCUS.message>

Check the status and update your case online at our Dovetail SelfService site:
http://support.dovetailsoftware.com/selfservice/cases/show/<ADDITIONAL_INFO>
";
	END_FIELDS
END_OBJECT NAME="com_tmplte_268435465"


OBJECT TYPE="prop_name", NAME="case title"
UNIQUE_FIELD=obj_type, prop_name
	FIELDS
		obj_type=154;
		prop_name="Case Title";
		path_name="case_email2case:title";
		subtype=0;
		val_type=0;
		max_len=1000;
	END_FIELDS
END_OBJECT NAME="case title"

OBJECT TYPE="prop_name", NAME="subcase title"
UNIQUE_FIELD=obj_type, prop_name
	FIELDS
		obj_type=154;
		prop_name="Subcase Title";
		path_name="subc_email2subcase:title";
		subtype=0;
		val_type=0;
		max_len=1000;
	END_FIELDS
END_OBJECT NAME="subcase title"