When contacting us with questions, please provide the following information to enable us to best help you.
Date&Time when issue started and ended. Note: A 1-2 hour time window is ideal. If the issue is intermittent, please provide exact times for a few of the errors so that we can correlate with our logs.
Important: Please Specify whether times are in UTC or some other Time Zone. If you do not clarify the time zone, we don't know what time