When contacting us with questions, please provide the following information to enable us to best help you.
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Cache Name
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Date&Time when issue started and ended. Note: A 1-2 hour time window is ideal. If the issue is intermittent, please provide exact times for a few of the errors so that we can correlate with our logs.
Important: Please Specify whether times are in UTC or some other Time > Zone. If you do not clarify the time zone, we don't know what time