Last Updated: February 2025
Freshdesk Ticket Monitor is a Chrome browser extension that helps users monitor their Freshdesk support tickets and receive notifications about ticket updates.
- Freshdesk API Key: Stored locally in your browser to authenticate with Freshdesk
- Freshdesk Domain: Your Freshdesk subdomain for API calls
- Email Address (Pro users only): For sending email notifications
- We do not collect personal information
- We do not track your browsing history
- We do not sell or share any data with third parties
- We do not store any data on external servers
All data is stored locally in your browser using Chrome's built-in storage APIs:
chrome.storage.sync- For settings that sync across your Chrome browserschrome.storage.local- For ticket data and notification state
Your Freshdesk API key never leaves your browser except when making direct API calls to your own Freshdesk instance.
The Extension connects directly to your Freshdesk account using the API key you provide. All communication is encrypted via HTTPS.
If you enable email notifications, your email address and notification content are sent through EmailJS.
The Extension requires the following Chrome permissions:
- alarms: To schedule periodic ticket checks
- storage: To save your settings locally
- notifications: To show desktop notifications
- host_permissions (*.freshdesk.com): To communicate with Freshdesk API
- All API communications use HTTPS encryption
- Your API key is stored securely in Chrome's encrypted storage
You can:
- View all stored data in Chrome's developer tools
- Delete all extension data by removing the extension
For questions about this privacy policy:
- Email: yahia.elkanzi@gmail.com
By using this Extension, you consent to this privacy policy.