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NikhilBansal21/gist:98028418102128453593a30885d38e1f Secret

Created September 10, 2018 08:40
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gistfile1.txt
{
"rasa_nlu_data": {
"common_examples": [
{
"text": "Hi",
"intent": "Welcome",
"entities": []
},
{
"text": "Hello",
"intent": "Welcome",
"entities": []
},
{
"text": "greetings",
"intent": "Welcome",
"entities": []
},
{
"text": "Hi, how are you?",
"intent": "Welcome",
"entities": []
},
{
"text": "Hi!",
"intent": "Welcome",
"entities": []
},
{
"text": "Hi ,there!",
"intent": "Welcome",
"entities": []
},
{
"text": "Hello, there",
"intent": "Welcome",
"entities": []
},
{
"text": "Good morning",
"intent": "Welcome",
"entities": []
},
{
"text": "hey!",
"intent": "Welcome",
"entities": []
},
{
"text": "hey how are you?",
"intent": "Welcome",
"entities": []
},
{
"text": "hey, there!!",
"intent": "Welcome",
"entities": []
},
{
"text": "hi",
"intent": "Welcome",
"entities": []
},
{
"text": "hi",
"intent": "Welcome",
"entities": []
},
{
"text": "hi",
"intent": "Welcome",
"entities": []
},
{
"text": "hi",
"intent": "Welcome",
"entities": []
},
{
"text": "hello",
"intent": "Welcome",
"entities": []
},
{
"text": "hiiiiii",
"intent": "Welcome",
"entities": []
},
{
"text": "hiiiiiii",
"intent": "Welcome",
"entities": []
},
{
"text": "hiiiiii",
"intent": "Welcome",
"entities": []
},
{
"text": "hiiiiii",
"intent": "Welcome",
"entities": []
},
{
"text": "hi",
"intent": "Welcome",
"entities": []
},
{
"text": "hi",
"intent": "Welcome",
"entities": []
},
{
"text": "hi",
"intent": "Welcome",
"entities": []
},
{
"text": "hih",
"intent": "Welcome",
"entities": []
},
{
"text": "hi",
"intent": "Welcome",
"entities": []
},
{
"text": "hi",
"intent": "Welcome",
"entities": []
},
{
"text": "hi",
"intent": "Welcome",
"entities": []
},
{
"text": "my registered email id is william.rogers@electrolux.com",
"intent": "Email-fetch",
"entities": [
{
"start": 26,
"end": 55,
"value": "william.rogers@electrolux.com",
"entity": "email"
}
]
},
{
"text": "my email id will be nik2109sal@gmail.com",
"intent": "Email-fetch",
"entities": [
{
"start": 20,
"end": 40,
"value": "nik2109sal@gmail.com",
"entity": "email"
}
]
},
{
"text": "exactly my email id isnik2109sal@gmail.comm",
"intent": "Email-fetch",
"entities": [
{
"start": 23,
"end": 43,
"value": "nik2109sal@gmail.com",
"entity": "email"
}
]
},
{
"text": "My email id isnik2109sal@gmail.comm",
"intent": "Email-fetch",
"entities": [
{
"start": 15,
"end": 35,
"value": "nik2109sal@gmail.com",
"entity": "email"
}
]
},
{
"text": "hi my email id is alan.parker@firmenich.com",
"intent": "Email-fetch",
"entities": [
{
"start": 18,
"end": 43,
"value": "alan.parker@firmenich.com",
"entity": "email"
}
]
},
{
"text": "my registered id will be abc@abc.com",
"intent": "Email-fetch",
"entities": [
{
"start": 25,
"end": 36,
"value": "abc@abc.com",
"entity": "email"
}
]
},
{
"text": "email id will be abc@gmail.com",
"intent": "Email-fetch",
"entities": [
{
"start": 17,
"end": 30,
"value": "abc@gmail.com",
"entity": "email"
}
]
},
{
"text": "id is john@gmail.com",
"intent": "Email-fetch",
"entities": [
{
"start": 5,
"end": 20,
"value": " john@gmail.com",
"entity": "email"
}
]
},
{
"text": "please note down my email, it is abc@abc.com",
"intent": "Email-fetch",
"entities": [
{
"start": 33,
"end": 44,
"value": "abc@abc.com",
"entity": "email"
}
]
},
{
"text": "please note down my mail, my mail id is abc@abc.com",
"intent": "Email-fetch",
"entities": [
{
"start": 40,
"end": 51,
"value": "abc@abc.com",
"entity": "email"
}
]
},
{
"text": "note down my email, it is abc@abc.com",
"intent": "Email-fetch",
"entities": [
{
"start": 26,
"end": 37,
"value": "abc@abc.com",
"entity": "email"
}
]
},
{
"text": "note down my mail, my mail id is abc@abc.com",
"intent": "Email-fetch",
"entities": [
{
"start": 33,
"end": 44,
"value": "abc@abc.com",
"entity": "email"
}
]
},
{
"text": "id will be abc@gmail.com",
"intent": "Email-fetch",
"entities": [
{
"start": 11,
"end": 24,
"value": "abc@gmail.com",
"entity": "email"
}
]
},
{
"text": "email id will be abc@gmail.com",
"intent": "Email-fetch",
"entities": [
{
"start": 17,
"end": 30,
"value": "abc@gmail.com",
"entity": "email"
}
]
},
{
"text": "mail id will be abc@gmail.com",
"intent": "Email-fetch",
"entities": [
{
"start": 16,
"end": 29,
"value": "abc@gmail.com",
"entity": "email"
}
]
},
{
"text": "registered id is abc@gmail.com",
"intent": "Email-fetch",
"entities": [
{
"start": 17,
"end": 30,
"value": "abc@gmail.com",
"entity": "email"
}
]
},
{
"text": "reg mail abc@abc.com",
"intent": "Email-fetch",
"entities": [
{
"start": 9,
"end": 20,
"value": "abc@abc.com",
"entity": "email"
}
]
},
{
"text": "reg mail id is abc@abc.comm",
"intent": "Email-fetch",
"entities": [
{
"start": 15,
"end": 26,
"value": "abc@abc.com",
"entity": "email"
}
]
},
{
"text": "mail id : abc@abc.com",
"intent": "Email-fetch",
"entities": [
{
"start": 10,
"end": 21,
"value": "abc@abc.com",
"entity": "email"
}
]
},
{
"text": "e-mail id : abc@abc.com",
"intent": "Email-fetch",
"entities": [
{
"start": 12,
"end": 23,
"value": "abc@abc.com",
"entity": "email"
}
]
},
{
"text": "reg e-mail id is abc@abc.comm",
"intent": "Email-fetch",
"entities": [
{
"start": 17,
"end": 28,
"value": "abc@abc.com",
"entity": "email"
}
]
},
{
"text": "reg email id is abc@abc.comm",
"intent": "Email-fetch",
"entities": [
{
"start": 16,
"end": 27,
"value": "abc@abc.com",
"entity": "email"
}
]
},
{
"text": "reg mail id : abc@abc.comm",
"intent": "Email-fetch",
"entities": [
{
"start": 14,
"end": 25,
"value": "abc@abc.com",
"entity": "email"
}
]
},
{
"text": "mail to : abc@gmail.com",
"intent": "Email-fetch",
"entities": [
{
"start": 10,
"end": 23,
"value": "abc@gmail.com",
"entity": "email"
}
]
},
{
"text": "email to : abc@gmail.com",
"intent": "Email-fetch",
"entities": [
{
"start": 10,
"end": 24,
"value": " abc@gmail.com",
"entity": "email"
}
]
},
{
"text": "e-mail to : abc@gmail.com",
"intent": "Email-fetch",
"entities": [
{
"start": 12,
"end": 25,
"value": "abc@gmail.com",
"entity": "email"
}
]
},
{
"text": "yea sure id is abc@abc.com",
"intent": "Email-fetch",
"entities": [
{
"start": 15,
"end": 26,
"value": "abc@abc.com",
"entity": "email"
}
]
},
{
"text": "yea sure mail id is abc@abc.com",
"intent": "Email-fetch",
"entities": [
{
"start": 20,
"end": 31,
"value": "abc@abc.com",
"entity": "email"
}
]
},
{
"text": "yea sure email id is abc@abc.com",
"intent": "Email-fetch",
"entities": [
{
"start": 21,
"end": 32,
"value": "abc@abc.com",
"entity": "email"
}
]
},
{
"text": "this is my mail id nikhil@gmail.com",
"intent": "Email-fetch",
"entities": [
{
"start": 19,
"end": 35,
"value": "nikhil@gmail.com",
"entity": "email"
}
]
},
{
"text": "this is my email id nikhil@gmail.com",
"intent": "Email-fetch",
"entities": [
{
"start": 20,
"end": 36,
"value": "nikhil@gmail.com",
"entity": "email"
}
]
},
{
"text": "this is my e-mail id nikhil@gmail.com",
"intent": "Email-fetch",
"entities": [
{
"start": 21,
"end": 37,
"value": "nikhil@gmail.com",
"entity": "email"
}
]
},
{
"text": "i want to view tickets",
"intent": "AllTickets",
"entities": []
},
{
"text": "i wanna view all of my incident tickets",
"intent": "AllTickets",
"entities": []
},
{
"text": "show my tickets",
"intent": "AllTickets",
"entities": []
},
{
"text": "please show me my tickets",
"intent": "AllTickets",
"entities": []
},
{
"text": "display all of my tickets",
"intent": "AllTickets",
"entities": []
},
{
"text": "please show my tickets",
"intent": "AllTickets",
"entities": []
},
{
"text": "i want to view all my tickets",
"intent": "AllTickets",
"entities": []
},
{
"text": "Show my Tickets",
"intent": "AllTickets",
"entities": []
},
{
"text": "i want to see all of my tickets",
"intent": "AllTickets",
"entities": []
},
{
"text": "where are my tickets?",
"intent": "AllTickets",
"entities": []
},
{
"text": "please show me all of my tickets",
"intent": "AllTickets",
"entities": []
},
{
"text": "show my tickets asap",
"intent": "AllTickets",
"entities": []
},
{
"text": "will you please display all of my tickets",
"intent": "AllTickets",
"entities": []
},
{
"text": "view my tickets",
"intent": "AllTickets",
"entities": []
},
{
"text": "show all tickets",
"intent": "AllTickets",
"entities": []
},
{
"text": "i want to view my tickets",
"intent": "AllTickets",
"entities": []
},
{
"text": "view all of my incident tickets",
"intent": "AllTickets",
"entities": []
},
{
"text": "view all of my tickets",
"intent": "AllTickets",
"entities": []
},
{
"text": "just show me my tickets",
"intent": "AllTickets",
"entities": []
},
{
"text": "all tickets plz",
"intent": "AllTickets",
"entities": []
},
{
"text": "all tickets plz",
"intent": "AllTickets",
"entities": []
},
{
"text": "please show me my tickets",
"intent": "AllTickets",
"entities": []
},
{
"text": "where i can see my tickets?",
"intent": "AllTickets",
"entities": []
},
{
"text": "where i can see my current tickets?",
"intent": "AllTickets",
"entities": []
},
{
"text": "pls show me my tickets",
"intent": "AllTickets",
"entities": []
},
{
"text": "pls display my tickets info",
"intent": "AllTickets",
"entities": []
},
{
"text": "please display my tickets with info",
"intent": "AllTickets",
"entities": []
},
{
"text": "please display my tickets with information",
"intent": "AllTickets",
"entities": []
},
{
"text": "i really need to see all of my tckts",
"intent": "AllTickets",
"entities": []
},
{
"text": "i really need to see all of my tickets",
"intent": "AllTickets",
"entities": []
},
{
"text": "show all tckts",
"intent": "AllTickets",
"entities": []
},
{
"text": "view al tckts",
"intent": "AllTickets",
"entities": []
},
{
"text": "view all tckets",
"intent": "AllTickets",
"entities": []
},
{
"text": "display all tckts",
"intent": "AllTickets",
"entities": []
},
{
"text": "all tickets pls",
"intent": "AllTickets",
"entities": []
},
{
"text": "all tickets plzz",
"intent": "AllTickets",
"entities": []
},
{
"text": "SR65436543",
"intent": "SingleTicketStatus",
"entities": [
{
"start": 0,
"end": 10,
"value": "SR65436543",
"entity": "IncidentID"
}
]
},
{
"text": "SR65436543 detail",
"intent": "SingleTicketStatus",
"entities": [
{
"start": 0,
"end": 10,
"value": "SR65436543",
"entity": "IncidentID"
}
]
},
{
"text": "SR65436543 details pls",
"intent": "SingleTicketStatus",
"entities": [
{
"start": 0,
"end": 10,
"value": "SR65436543",
"entity": "IncidentID"
}
]
},
{
"text": "SR65436543 detail display pls",
"intent": "SingleTicketStatus",
"entities": [
{
"start": 0,
"end": 10,
"value": "SR65436543",
"entity": "IncidentID"
}
]
},
{
"text": "my ticket number is SR56566356363",
"intent": "SingleTicketStatus",
"entities": [
{
"start": 20,
"end": 33,
"value": "SR56566356363",
"entity": "IncidentID"
}
]
},
{
"text": "my Ticket Id is: SR01115279",
"intent": "SingleTicketStatus",
"entities": [
{
"start": 17,
"end": 27,
"value": "SR01115279",
"entity": "IncidentID"
}
]
},
{
"text": "My Ticket Id is: SR01115280",
"intent": "SingleTicketStatus",
"entities": [
{
"start": 17,
"end": 27,
"value": "SR01115280",
"entity": "IncidentID"
}
]
},
{
"text": "can you please show me ticket status of incident id SR4355533",
"intent": "SingleTicketStatus",
"entities": [
{
"start": 52,
"end": 61,
"value": "SR4355533",
"entity": "IncidentID"
}
]
},
{
"text": "my incident id is inc3456778",
"intent": "SingleTicketStatus",
"entities": []
},
{
"text": "Check status of Ticket with id sr2000000",
"intent": "SingleTicketStatus",
"entities": [
{
"start": 31,
"end": 40,
"value": "sr2000000",
"entity": "IncidentID"
}
]
},
{
"text": "please view my ticket with incident id SR12354566",
"intent": "SingleTicketStatus",
"entities": [
{
"start": 39,
"end": 49,
"value": "SR12354566",
"entity": "IncidentID"
}
]
},
{
"text": "i want to view single ticket with incident id SR78677678",
"intent": "SingleTicketStatus",
"entities": [
{
"start": 46,
"end": 56,
"value": "SR78677678",
"entity": "IncidentID"
}
]
},
{
"text": "can you please show me ticket status of SR43555333",
"intent": "SingleTicketStatus",
"entities": [
{
"start": 40,
"end": 49,
"value": "SR4355533",
"entity": "IncidentID"
}
]
},
{
"text": "SR54235412",
"intent": "SingleTicketStatus",
"entities": [
{
"start": 0,
"end": 10,
"value": "SR54235412",
"entity": "IncidentID"
}
]
},
{
"text": "SR12435656",
"intent": "SingleTicketStatus",
"entities": [
{
"start": 0,
"end": 10,
"value": "SR12435656",
"entity": "IncidentID"
}
]
},
{
"text": "SR12435678",
"intent": "SingleTicketStatus",
"entities": [
{
"start": 0,
"end": 10,
"value": "SR12435678",
"entity": "IncidentID"
}
]
},
{
"text": "SR67435634",
"intent": "SingleTicketStatus",
"entities": [
{
"start": 0,
"end": 10,
"value": "SR67435634",
"entity": "IncidentID"
}
]
},
{
"text": "SR23547689",
"intent": "SingleTicketStatus",
"entities": [
{
"start": 0,
"end": 10,
"value": "SR23547689",
"entity": "IncidentID"
}
]
},
{
"text": "SR90785643",
"intent": "SingleTicketStatus",
"entities": [
{
"start": 0,
"end": 10,
"value": "SR90785643",
"entity": "IncidentID"
}
]
},
{
"text": "SR76542312",
"intent": "SingleTicketStatus",
"entities": [
{
"start": 0,
"end": 10,
"value": "SR76542312",
"entity": "IncidentID"
}
]
},
{
"text": "SR12435687",
"intent": "SingleTicketStatus",
"entities": [
{
"start": 0,
"end": 10,
"value": "SR12435687",
"entity": "IncidentID"
}
]
},
{
"text": "SR56789012",
"intent": "SingleTicketStatus",
"entities": [
{
"start": 0,
"end": 10,
"value": "SR56789012",
"entity": "IncidentID"
}
]
},
{
"text": "SR12436578",
"intent": "SingleTicketStatus",
"entities": [
{
"start": 0,
"end": 10,
"value": "SR12436578",
"entity": "IncidentID"
}
]
},
{
"text": "SR54545454",
"intent": "SingleTicketStatus",
"entities": [
{
"start": 0,
"end": 10,
"value": "SR54545454",
"entity": "IncidentID"
}
]
},
{
"text": "SR88888888",
"intent": "SingleTicketStatus",
"entities": [
{
"start": 0,
"end": 10,
"value": "SR88888888",
"entity": "IncidentID"
}
]
},
{
"text": "SR21354678",
"intent": "SingleTicketStatus",
"entities": [
{
"start": 0,
"end": 10,
"value": "SR21354678",
"entity": "IncidentID"
}
]
},
{
"text": "SR43438989",
"intent": "SingleTicketStatus",
"entities": [
{
"start": 0,
"end": 10,
"value": "SR43438989",
"entity": "IncidentID"
}
]
},
{
"text": "SR76768989",
"intent": "SingleTicketStatus",
"entities": [
{
"start": 0,
"end": 10,
"value": "SR76768989",
"entity": "IncidentID"
}
]
},
{
"text": "SR23235454",
"intent": "SingleTicketStatus",
"entities": [
{
"start": 0,
"end": 10,
"value": "SR23235454",
"entity": "IncidentID"
}
]
},
{
"text": "SR12124343",
"intent": "SingleTicketStatus",
"entities": [
{
"start": 0,
"end": 10,
"value": "SR12124343",
"entity": "IncidentID"
}
]
},
{
"text": "SR65436543",
"intent": "SingleTicketStatus",
"entities": [
{
"start": 0,
"end": 10,
"value": "SR65436543",
"entity": "IncidentID"
}
]
},
{
"text": "SR01134984",
"intent": "SingleTicketStatus",
"entities": [
{
"start": 0,
"end": 10,
"value": "SR01134984",
"entity": "IncidentID"
}
]
},
{
"text": "SR01134976",
"intent": "SingleTicketStatus",
"entities": [
{
"start": 0,
"end": 10,
"value": "SR01134976",
"entity": "IncidentID"
}
]
},
{
"text": "SR01134919",
"intent": "SingleTicketStatus",
"entities": [
{
"start": 0,
"end": 10,
"value": "SR01134919",
"entity": "IncidentID"
}
]
},
{
"text": "SR01135080",
"intent": "SingleTicketStatus",
"entities": [
{
"start": 0,
"end": 10,
"value": "SR01135080",
"entity": "IncidentID"
}
]
},
{
"text": "SR01135607",
"intent": "SingleTicketStatus",
"entities": [
{
"start": 0,
"end": 10,
"value": "SR01135607",
"entity": "IncidentID"
}
]
},
{
"text": "create incident",
"intent": "CreateNewTicket",
"entities": []
},
{
"text": "create ticket",
"intent": "CreateNewTicket",
"entities": []
},
{
"text": "create a ticket",
"intent": "CreateNewTicket",
"entities": []
},
{
"text": "add incident",
"intent": "CreateNewTicket",
"entities": []
},
{
"text": "create new ticket",
"intent": "CreateNewTicket",
"entities": []
},
{
"text": "add ticket",
"intent": "CreateNewTicket",
"entities": []
},
{
"text": "new incident",
"intent": "CreateNewTicket",
"entities": []
},
{
"text": "i want to report an issue",
"intent": "CreateNewTicket",
"entities": []
},
{
"text": "i want to report a problem",
"intent": "CreateNewTicket",
"entities": []
},
{
"text": "i would like you to create a new ticket",
"intent": "CreateNewTicket",
"entities": []
},
{
"text": "i would like to create a new ticket",
"intent": "CreateNewTicket",
"entities": []
},
{
"text": "what i have to do to report an issue?",
"intent": "CreateNewTicket",
"entities": []
},
{
"text": "what i have to do to create a ticket for an issue?",
"intent": "CreateNewTicket",
"entities": []
},
{
"text": "please create a new ticket for me",
"intent": "CreateNewTicket",
"entities": []
},
{
"text": "i wanted to create a ticket for an issue",
"intent": "CreateNewTicket",
"entities": []
},
{
"text": "create a new ticket",
"intent": "CreateNewTicket",
"entities": []
},
{
"text": "new incident",
"intent": "CreateNewTicket",
"entities": []
},
{
"text": "create incident",
"intent": "CreateNewTicket",
"entities": []
},
{
"text": "create ticket",
"intent": "CreateNewTicket",
"entities": []
},
{
"text": "create a ticket",
"intent": "CreateNewTicket",
"entities": []
},
{
"text": "add incident",
"intent": "CreateNewTicket",
"entities": []
},
{
"text": "create new ticket",
"intent": "CreateNewTicket",
"entities": []
},
{
"text": "add ticket",
"intent": "CreateNewTicket",
"entities": []
},
{
"text": "please i have an issue",
"intent": "CreateNewTicket",
"entities": []
},
{
"text": "new incident",
"intent": "CreateNewTicket",
"entities": []
},
{
"text": "i would like you to create a new ticket",
"intent": "CreateNewTicket",
"entities": []
},
{
"text": "i would like to create a new ticket",
"intent": "CreateNewTicket",
"entities": []
},
{
"text": "what i have to do to create a ticket for an issue?",
"intent": "CreateNewTicket",
"entities": []
},
{
"text": "please create a new ticket for me",
"intent": "CreateNewTicket",
"entities": []
},
{
"text": "i wanted to create a ticket for an issue",
"intent": "CreateNewTicket",
"entities": []
},
{
"text": "i wanted to create a ticket for a problem",
"intent": "CreateNewTicket",
"entities": []
},
{
"text": "how can i create a ticket of an issue?",
"intent": "CreateNewTicket",
"entities": []
},
{
"text": "i wanna create a ticket",
"intent": "CreateNewTicket",
"entities": []
},
{
"text": "i want to create a new ticket",
"intent": "CreateNewTicket",
"entities": []
},
{
"text": "i want you to create a ticket for me",
"intent": "CreateNewTicket",
"entities": []
},
{
"text": "will you please create a ticket for me",
"intent": "CreateNewTicket",
"entities": []
},
{
"text": "please create a ticket for me",
"intent": "CreateNewTicket",
"entities": []
},
{
"text": "create a ticket for me",
"intent": "CreateNewTicket",
"entities": []
},
{
"text": "create ticket for me",
"intent": "CreateNewTicket",
"entities": []
},
{
"text": "create my ticket",
"intent": "CreateNewTicket",
"entities": []
},
{
"text": "create a new ticket",
"intent": "CreateNewTicket",
"entities": []
},
{
"text": "add new incident",
"intent": "CreateNewTicket",
"entities": []
},
{
"text": "my new incident",
"intent": "CreateNewTicket",
"entities": []
},
{
"text": "how can i create a new ticket",
"intent": "CreateNewTicket",
"entities": []
},
{
"text": "i wnt to create a new tckt",
"intent": "CreateNewTicket",
"entities": []
},
{
"text": "i wnt to create a new ticket",
"intent": "CreateNewTicket",
"entities": []
},
{
"text": "i wnt to create a new tckt",
"intent": "CreateNewTicket",
"entities": []
},
{
"text": "i wnt to create a new oov",
"intent": "CreateNewTicket",
"entities": []
},
{
"text": "guide me how can i create a new ticket",
"intent": "CreateNewTicket",
"entities": []
},
{
"text": "best way to create a new ticket",
"intent": "CreateNewTicket",
"entities": []
},
{
"text": "what is the best way to create a new ticket",
"intent": "CreateNewTicket",
"entities": []
},
{
"text": "assist me how can i create a new ticket",
"intent": "CreateNewTicket",
"entities": []
},
{
"text": "Create a new Ticket",
"intent": "CreateNewTicket",
"entities": []
},
{
"text": "Create a new Tickt",
"intent": "CreateNewTicket",
"entities": []
},
{
"text": "Create a new oov",
"intent": "CreateNewTicket",
"entities": []
},
{
"text": "how cam i change my account password?",
"intent": "ResetPassInt",
"entities": []
},
{
"text": "can you please change my password",
"intent": "ResetPassInt",
"entities": []
},
{
"text": "i want to change password",
"intent": "ResetPassInt",
"entities": []
},
{
"text": "Please change my account password",
"intent": "ResetPassInt",
"entities": []
},
{
"text": "Change my Account Password",
"intent": "ResetPassInt",
"entities": []
},
{
"text": "i want to change my password",
"intent": "ResetPassInt",
"entities": []
},
{
"text": "i want to Change my Account Password",
"intent": "ResetPassInt",
"entities": []
},
{
"text": "Change Password",
"intent": "ResetPassInt",
"entities": []
},
{
"text": "How I can change my password?",
"intent": "ResetPassInt",
"entities": []
},
{
"text": "i dont know how can i change my account password",
"intent": "ResetPassInt",
"entities": []
},
{
"text": "i want to change password",
"intent": "ResetPassInt",
"entities": []
},
{
"text": "i want to change my account password",
"intent": "ResetPassInt",
"entities": []
},
{
"text": "please can you help me i want to change my password",
"intent": "ResetPassInt",
"entities": []
},
{
"text": "please can you help me i want to change my account password",
"intent": "ResetPassInt",
"entities": []
},
{
"text": "please can you help me i want to change my acc password",
"intent": "ResetPassInt",
"entities": []
},
{
"text": "can you help me i want to change my acc password",
"intent": "ResetPassInt",
"entities": []
},
{
"text": "can you help me i want to change my account password",
"intent": "ResetPassInt",
"entities": []
},
{
"text": "Guide me how can i change my password?",
"intent": "ResetPassInt",
"entities": []
},
{
"text": "Guide me how can i change my account password?",
"intent": "ResetPassInt",
"entities": []
},
{
"text": "Guide me how can i change my acc password?",
"intent": "ResetPassInt",
"entities": []
},
{
"text": "i think i have forgotten my password how can i change my password?",
"intent": "ResetPassInt",
"entities": []
},
{
"text": "i think i have forgotten my password how can i change my account password?",
"intent": "ResetPassInt",
"entities": []
},
{
"text": "i think i have forgotten my password how can i change my acc password?",
"intent": "ResetPassInt",
"entities": []
},
{
"text": "i want to change password",
"intent": "ResetPassInt",
"entities": []
},
{
"text": "Change Password",
"intent": "ResetPassInt",
"entities": []
},
{
"text": "Change Password flow",
"intent": "ResetPassInt",
"entities": []
},
{
"text": "help me to know the Change Password flow",
"intent": "ResetPassInt",
"entities": []
},
{
"text": "i don't know the procedure to change password",
"intent": "ResetPassInt",
"entities": []
},
{
"text": "what is the procedure to change password",
"intent": "ResetPassInt",
"entities": []
},
{
"text": "what is the procedure to change account password",
"intent": "ResetPassInt",
"entities": []
},
{
"text": "Describe change password flow please",
"intent": "ResetPassInt",
"entities": []
},
{
"text": "Please describe change password flow",
"intent": "ResetPassInt",
"entities": []
},
{
"text": "Please can you describe how can i change my account password",
"intent": "ResetPassInt",
"entities": []
},
{
"text": "Just tell me how can i change my account password",
"intent": "ResetPassInt",
"entities": []
},
{
"text": "i am really confused , i dont remember my account password can you guide in changing my account password please!",
"intent": "ResetPassInt",
"entities": []
},
{
"text": "i am really confused , i dont remember my password can you guide in changing my password please!",
"intent": "ResetPassInt",
"entities": []
},
{
"text": "My account is locked, please help",
"intent": "ResetPassInt",
"entities": []
},
{
"text": "account locked",
"intent": "ResetPassInt",
"entities": []
},
{
"text": "help! my account is locked",
"intent": "ResetPassInt",
"entities": []
},
{
"text": "I cannot access my account",
"intent": "ResetPassInt",
"entities": []
},
{
"text": "Guide me how can chnge my acount psswrd?",
"intent": "ResetPassInt",
"entities": []
},
{
"text": "how can chnge my acount psswrd?",
"intent": "ResetPassInt",
"entities": []
},
{
"text": "chnge my acount psswrd?",
"intent": "ResetPassInt",
"entities": []
},
{
"text": "chng my acnt psswrd?",
"intent": "ResetPassInt",
"entities": []
},
{
"text": "How I can oov my oov?",
"intent": "ResetPassInt",
"entities": []
},
{
"text": "plz cn you sugesst a way to change oov",
"intent": "ResetPassInt",
"entities": []
},
{
"text": "I am having problems logging into my account. How can I get my password reset?",
"intent": "ResetPassInt",
"entities": []
},
{
"text": "I am having problems logging into my oov. How can I get my password change?",
"intent": "ResetPassInt",
"entities": []
},
{
"text": "I am having problems logging into my oov. How can I get my oov change?",
"intent": "ResetPassInt",
"entities": []
},
{
"text": "I cannot change my account password. How can I get my password change?",
"intent": "ResetPassInt",
"entities": []
},
{
"text": "I cannot change my oov password. How can I get my oov change?",
"intent": "ResetPassInt",
"entities": []
},
{
"text": "chng oov",
"intent": "ResetPassInt",
"entities": []
},
{
"text": "chnage password",
"intent": "ResetPassInt",
"entities": []
},
{
"text": "chnage oov",
"intent": "ResetPassInt",
"entities": []
},
{
"text": "i have to change my password but it is showing me to reset my password",
"intent": "ResetPassInt",
"entities": []
},
{
"text": "i have to change my acc pwd but it is showing me to encrypt my email id",
"intent": "ResetPassInt",
"entities": []
},
{
"text": "That's confidential, i cant share my number",
"intent": "MobNoChngePassNo",
"entities": []
},
{
"text": "I disagree , try any other way to change password",
"intent": "MobNoChngePassNo",
"entities": []
},
{
"text": "I don't know my number",
"intent": "MobNoChngePassNo",
"entities": []
},
{
"text": "Sorry i don't remember my number",
"intent": "MobNoChngePassNo",
"entities": []
},
{
"text": "no i cannot provide that",
"intent": "MobNoChngePassNo",
"entities": []
},
{
"text": "I don't think so i can share my cell num",
"intent": "MobNoChngePassNo",
"entities": []
},
{
"text": "definitely not ",
"intent": "MobNoChngePassNo",
"entities": []
},
{
"text": "don't do it",
"intent": "MobNoChngePassNo",
"entities": []
},
{
"text": "i cannot provide my mobile num",
"intent": "MobNoChngePassNo",
"entities": []
},
{
"text": "not interested in giving any cell num",
"intent": "MobNoChngePassNo",
"entities": []
},
{
"text": "reset pass plz",
"intent": "ResetPassInt",
"entities": []
},
{
"text": "generate new pass for me",
"intent": "ResetPassInt",
"entities": []
},
{
"text": "i want new password",
"intent": "ResetPassInt",
"entities": []
},
{
"text": "generate new pass for me plz",
"intent": "ResetPassInt",
"entities": []
},
{
"text": "i forget my password",
"intent": "ResetPassInt",
"entities": []
},
{
"text": "reset pass",
"intent": "ResetPassInt",
"entities": []
},
{
"text": "generate new password",
"intent": "ResetPassInt",
"entities": []
},
{
"text": "please reset my password",
"intent": "ResetPassInt",
"entities": []
},
{
"text": "generate new password please",
"intent": "ResetPassInt",
"entities": []
},
{
"text": "plz reset my password",
"intent": "ResetPassInt",
"entities": []
},
{
"text": "generate new pass for me please",
"intent": "ResetPassInt",
"entities": []
},
{
"text": "Reset Password",
"intent": "ResetPassInt",
"entities": []
},
{
"text": "forgot password",
"intent": "ResetPassInt",
"entities": []
},
{
"text": "how can i reset my password?",
"intent": "ResetPassInt",
"entities": []
},
{
"text": "i want to reset my password, i dont know how?",
"intent": "ResetPassInt",
"entities": []
},
{
"text": "guide me how can i reset my account password",
"intent": "ResetPassInt",
"entities": []
},
{
"text": "Is there any way so that i can reset my account password",
"intent": "ResetPassInt",
"entities": []
},
{
"text": "Is there any way so that i can reset my password",
"intent": "ResetPassInt",
"entities": []
},
{
"text": "i really wanted to reset my password, help me!",
"intent": "ResetPassInt",
"entities": []
},
{
"text": "Help me i forgot my password i want to reset my account password",
"intent": "ResetPassInt",
"entities": []
},
{
"text": "Help me i forgot my account password i want to reset my account password",
"intent": "ResetPassInt",
"entities": []
},
{
"text": "Help me i don't remember my password i want to reset my account password",
"intent": "ResetPassInt",
"entities": []
},
{
"text": "Somebody hacked into my account i want to reset my account password. How can i reset my account password?",
"intent": "ResetPassInt",
"entities": []
},
{
"text": "Someone tried logging with my credentials. My password has been compromised. I want to reset my account password",
"intent": "ResetPassInt",
"entities": []
},
{
"text": "Someone tried logging with my login credentials. My account password has been compromised. I want to reset my account password",
"intent": "ResetPassInt",
"entities": []
},
{
"text": "My account password has been compromised. I want to reset my account password",
"intent": "ResetPassInt",
"entities": []
},
{
"text": "reset my account oov",
"intent": "ResetPassInt",
"entities": []
},
{
"text": "please reset my account oov",
"intent": "ResetPassInt",
"entities": []
},
{
"text": "i want to reset my acc oov",
"intent": "ResetPassInt",
"entities": []
},
{
"text": "reset my oov",
"intent": "ResetPassInt",
"entities": []
},
{
"text": "i have to reset my password but it is showing me to change my password",
"intent": "ResetPassInt",
"entities": []
},
{
"text": "please show me a ticket status",
"intent": "SingleTicket",
"entities": []
},
{
"text": "please show me a ticket details",
"intent": "SingleTicket",
"entities": []
},
{
"text": "please show me a ticket information",
"intent": "SingleTicket",
"entities": []
},
{
"text": "please view me a ticket info",
"intent": "SingleTicket",
"entities": []
},
{
"text": "do you mind displaying a ticket information?",
"intent": "SingleTicket",
"entities": []
},
{
"text": "do you mind displaying a ticket detail?",
"intent": "SingleTicket",
"entities": []
},
{
"text": "what do i have to do to view a ticket information?",
"intent": "SingleTicket",
"entities": []
},
{
"text": "what do i have to do to view a ticket info?",
"intent": "SingleTicket",
"entities": []
},
{
"text": "what do i have to do to view a ticket status?",
"intent": "SingleTicket",
"entities": []
},
{
"text": "i just want to view a ticket",
"intent": "SingleTicket",
"entities": []
},
{
"text": "how can i view a ticket info?",
"intent": "SingleTicket",
"entities": []
},
{
"text": "how can i view a ticket status?",
"intent": "SingleTicket",
"entities": []
},
{
"text": "how can i view a ticket information?",
"intent": "SingleTicket",
"entities": []
},
{
"text": "just show me a single ticket status",
"intent": "SingleTicket",
"entities": []
},
{
"text": "just show me a single ticket information",
"intent": "SingleTicket",
"entities": []
},
{
"text": "just show me a single ticket info",
"intent": "SingleTicket",
"entities": []
},
{
"text": "can i view a ticket info?",
"intent": "SingleTicket",
"entities": []
},
{
"text": "can i view a ticket information?",
"intent": "SingleTicket",
"entities": []
},
{
"text": "can i view a ticket status?",
"intent": "SingleTicket",
"entities": []
},
{
"text": "please view me a ticket information",
"intent": "SingleTicket",
"entities": []
},
{
"text": "i want you to view me a ticket information",
"intent": "SingleTicket",
"entities": []
},
{
"text": "i want you to view me a ticket info",
"intent": "SingleTicket",
"entities": []
},
{
"text": "please show me a ticket info",
"intent": "SingleTicket",
"entities": []
},
{
"text": "i want to view a ticket info",
"intent": "SingleTicket",
"entities": []
},
{
"text": "i want to view a ticket",
"intent": "SingleTicket",
"entities": []
},
{
"text": "my ticket status",
"intent": "SingleTicket",
"entities": []
},
{
"text": "single ticket only",
"intent": "SingleTicket",
"entities": []
},
{
"text": "my incident detail please",
"intent": "SingleTicket",
"entities": []
},
{
"text": "Check status of my Ticket",
"intent": "SingleTicket",
"entities": []
},
{
"text": "my incident status",
"intent": "SingleTicket",
"entities": []
},
{
"text": "i want you to provide me with a ticket status",
"intent": "SingleTicket",
"entities": []
},
{
"text": "i want you to provide me with a ticket details",
"intent": "SingleTicket",
"entities": []
},
{
"text": "Check status of a Ticket",
"intent": "SingleTicket",
"entities": []
},
{
"text": "i have created a ticket but i want to check the ticket status",
"intent": "SingleTicket",
"entities": []
},
{
"text": "help",
"intent": "helpIntent",
"entities": []
},
{
"text": "please help",
"intent": "helpIntent",
"entities": []
},
{
"text": "need help",
"intent": "helpIntent",
"entities": []
},
{
"text": "How can you help me?",
"intent": "helpIntent",
"entities": []
},
{
"text": "What can you help me?",
"intent": "helpIntent",
"entities": []
},
{
"text": "how can you help?",
"intent": "helpIntent",
"entities": []
},
{
"text": "What help can you provide?",
"intent": "helpIntent",
"entities": []
},
{
"text": "How can you be useful?",
"intent": "helpIntent",
"entities": []
},
{
"text": "What use is this bot for?",
"intent": "helpIntent",
"entities": []
},
{
"text": "How can you be useful?",
"intent": "helpIntent",
"entities": []
},
{
"text": "what can you do?",
"intent": "helpIntent",
"entities": []
},
{
"text": "No further information",
"intent": "EndingStep",
"entities": []
},
{
"text": "thank you",
"intent": "EndingStep",
"entities": []
},
{
"text": "got it",
"intent": "EndingStep",
"entities": []
},
{
"text": "Good thanks",
"intent": "EndingStep",
"entities": []
},
{
"text": "exit",
"intent": "EndingStep",
"entities": []
},
{
"text": "Bye",
"intent": "EndingStep",
"entities": []
},
{
"text": "ok thanks",
"intent": "EndingStep",
"entities": []
},
{
"text": "thanks alott",
"intent": "EndingStep",
"entities": []
},
{
"text": "That was a great help!",
"intent": "EndingStep",
"entities": []
},
{
"text": "You are amazing thankyou!!!!!",
"intent": "EndingStep",
"entities": []
},
{
"text": "Helped alottt!!!!",
"intent": "EndingStep",
"entities": []
},
{
"text": "Thanks",
"intent": "EndingStep",
"entities": []
},
{
"text": "ty",
"intent": "EndingStep",
"entities": []
},
{
"text": "bye",
"intent": "EndingStep",
"entities": []
},
{
"text": "goodbye",
"intent": "EndingStep",
"entities": []
},
{
"text": "ok",
"intent": "EndingStep",
"entities": []
},
{
"text": "hmm",
"intent": "EndingStep",
"entities": []
},
{
"text": "woah thanks",
"intent": "EndingStep",
"entities": []
},
{
"text": "thanks dude!",
"intent": "EndingStep",
"entities": []
},
{
"text": "you rock!",
"intent": "EndingStep",
"entities": []
},
{
"text": "exit",
"intent": "EndingStep",
"entities": []
},
{
"text": "good night",
"intent": "EndingStep",
"entities": []
},
{
"text": "sweet dreams",
"intent": "EndingStep",
"entities": []
},
{
"text": "ok",
"intent": "EndingStep",
"entities": []
},
{
"text": "can you please resolve my query?",
"intent": "faq_intent",
"entities": []
},
{
"text": "can you resolve my query?",
"intent": "faq_intent",
"entities": []
},
{
"text": "please can you resolve my query?",
"intent": "faq_intent",
"entities": []
},
{
"text": "please can i ask you a question?",
"intent": "faq_intent",
"entities": []
},
{
"text": "can i ask you a question please?",
"intent": "faq_intent",
"entities": []
},
{
"text": "can i ask you a question?",
"intent": "faq_intent",
"entities": []
},
{
"text": "i want to ask a question?",
"intent": "faq_intent",
"entities": []
},
{
"text": "ITSM FAQ's",
"intent": "faq_intent",
"entities": [
{
"start": 5,
"end": 8,
"value": "FAQ",
"entity": "faq"
}
]
},
{
"text": "Tell me Something quick",
"intent": "faq_intent",
"entities": []
},
{
"text": "Tell me Something!",
"intent": "faq_intent",
"entities": []
},
{
"text": "ITSM Frequently Asked Question's",
"intent": "faq_intent",
"entities": []
},
{
"text": "ITSM related Frequently Asked Question's",
"intent": "faq_intent",
"entities": []
},
{
"text": "ITSM related FAQ's",
"intent": "faq_intent",
"entities": []
},
{
"text": "ITSM Question's",
"intent": "faq_intent",
"entities": []
},
{
"text": "ITSM Query's",
"intent": "faq_intent",
"entities": []
},
{
"text": "ITSM Helpline",
"intent": "faq_intent",
"entities": []
},
{
"text": "hey suggest me a way i wanna a view closed ticket",
"intent": "faq_closed_tickets_intent",
"entities": []
},
{
"text": "how can i view closed tickets",
"intent": "faq_closed_tickets_intent",
"entities": []
},
{
"text": "how can i view closed ticket",
"intent": "faq_closed_tickets_intent",
"entities": []
},
{
"text": "how can someone view closed tickets",
"intent": "faq_closed_tickets_intent",
"entities": []
},
{
"text": "how can someone view a closed ticket",
"intent": "faq_closed_tickets_intent",
"entities": []
},
{
"text": "view a close ticket foe me asap",
"intent": "faq_closed_tickets_intent",
"entities": []
},
{
"text": "i wanted to view a close ticket please help",
"intent": "faq_closed_tickets_intent",
"entities": []
},
{
"text": "Guide me a way so that i can view a closed ticket",
"intent": "faq_closed_tickets_intent",
"entities": []
},
{
"text": "Guide the way so that i can view a closed ticket",
"intent": "faq_closed_tickets_intent",
"entities": []
},
{
"text": "Suggest me a way so that i can view my closed ticket",
"intent": "faq_closed_tickets_intent",
"entities": []
},
{
"text": "i wanted to see the status of my closed tickets",
"intent": "faq_closed_tickets_intent",
"entities": []
},
{
"text": "how do i get to see the status of my closed tickets",
"intent": "faq_closed_tickets_intent",
"entities": []
},
{
"text": "What if i wanted to view my closed tickets?",
"intent": "faq_closed_tickets_intent",
"entities": []
},
{
"text": "how can i get my closed tickets",
"intent": "faq_closed_tickets_intent",
"entities": []
},
{
"text": "see my closed tickets",
"intent": "faq_closed_tickets_intent",
"entities": []
},
{
"text": "I want to see my closed tickets",
"intent": "faq_closed_tickets_intent",
"entities": []
},
{
"text": "How do I see my closed tickets?",
"intent": "faq_closed_tickets_intent",
"entities": []
},
{
"text": "please tell a work flow for a closed ticket",
"intent": "faq_workflow_its_intent",
"entities": []
},
{
"text": "workflow for a closed ticket please",
"intent": "faq_workflow_its_intent",
"entities": []
},
{
"text": "i dont know anything about the workflow to a closed ticket",
"intent": "faq_workflow_its_intent",
"entities": []
},
{
"text": "please suggest the procedure for getting the workflow for a closed ticket",
"intent": "faq_workflow_its_intent",
"entities": []
},
{
"text": "suggest the procedure for getting the workflow for a closed ticket please",
"intent": "faq_workflow_its_intent",
"entities": []
},
{
"text": "suggest the procedure for getting the workflow for a closed ticket",
"intent": "faq_workflow_its_intent",
"entities": []
},
{
"text": "i dont know the workflow for a closed ticket",
"intent": "faq_workflow_its_intent",
"entities": []
},
{
"text": "just tell me the workflow for a closed ticket",
"intent": "faq_workflow_its_intent",
"entities": []
},
{
"text": "i wanted to know the workflow of a closed ticket please",
"intent": "faq_workflow_its_intent",
"entities": []
},
{
"text": "i wanted to know the workflow of a closed ticket",
"intent": "faq_workflow_its_intent",
"entities": []
},
{
"text": "workflow to closed tickets",
"intent": "faq_workflow_its_intent",
"entities": []
},
{
"text": "how can i know the work flow for closed tickets?",
"intent": "faq_workflow_its_intent",
"entities": []
},
{
"text": "can you please tell me the workflow for closed tickets?",
"intent": "faq_workflow_its_intent",
"entities": []
},
{
"text": "workflow of close tickets",
"intent": "faq_workflow_its_intent",
"entities": []
},
{
"text": "What is the workflow for ITSM to close tickets?",
"intent": "faq_workflow_its_intent",
"entities": []
},
{
"text": "workflow for ITSM to close tickets",
"intent": "faq_workflow_its_intent",
"entities": []
},
{
"text": "i want to email to ITS Service desk how can i?",
"intent": "faq_email_service_des_int",
"entities": []
},
{
"text": "will you please tell me how can i send an email to ITS Service desk",
"intent": "faq_email_service_des_int",
"entities": []
},
{
"text": "will you also tell me how can i send an email to ITS Service desk",
"intent": "faq_email_service_des_int",
"entities": []
},
{
"text": "will you please tell me how can i cc multiple people?",
"intent": "faq_email_service_des_int",
"entities": []
},
{
"text": "will you tell me how can i cc multiple people?",
"intent": "faq_email_service_des_int",
"entities": []
},
{
"text": "will you also tell me how can i cc multiple people?",
"intent": "faq_email_service_des_int",
"entities": []
},
{
"text": "I dont know how to send an email to ITS Service desk",
"intent": "faq_email_service_des_int",
"entities": []
},
{
"text": "Can i CC to multiple people?",
"intent": "faq_email_service_des_int",
"entities": []
},
{
"text": "How can i send in an email to ITS service desk?",
"intent": "faq_email_service_des_int",
"entities": []
},
{
"text": "email to ITS Service Desk and CC multiple people",
"intent": "faq_email_service_des_int",
"entities": []
},
{
"text": "send in an email to ITS Service Desk",
"intent": "faq_email_service_des_int",
"entities": []
},
{
"text": "send in an email to ITS Service Desk and CC multiple people",
"intent": "faq_email_service_des_int",
"entities": []
},
{
"text": "Can I send in an email to ITS Service Desk and CC multiple people?",
"intent": "faq_email_service_des_int",
"entities": []
},
{
"text": "Please guide me how can i place a service request for a new laptop",
"intent": "faq_new_laptop_int",
"entities": []
},
{
"text": "how can i service a request for new laptop?",
"intent": "faq_new_laptop_int",
"entities": []
},
{
"text": "service request for a new laptop",
"intent": "faq_new_laptop_int",
"entities": []
},
{
"text": "raise a service request for a new laptop",
"intent": "faq_new_laptop_int",
"entities": []
},
{
"text": "how to raise a service request for a new laptop",
"intent": "faq_new_laptop_int",
"entities": []
},
{
"text": "Could you please help me how to raise a service request for a new laptop.",
"intent": "faq_new_laptop_int",
"entities": []
},
{
"text": "What if I don't have an Active Directory account to login to the customer portal?",
"intent": "faq_no_ad_acc_intent",
"entities": []
},
{
"text": "can't login to the customer portal",
"intent": "faq_no_ad_acc_intent",
"entities": []
},
{
"text": "don't have an Active Directory account to login to the customer portal",
"intent": "faq_no_ad_acc_intent",
"entities": []
},
{
"text": "not able to login to the customer portal",
"intent": "faq_no_ad_acc_intent",
"entities": []
},
{
"text": "don't have an Active Directory account to login",
"intent": "faq_no_ad_acc_intent",
"entities": []
},
{
"text": "want to add additional ticket info for id SR12345678",
"intent": "AdditionalInfoTicket",
"entities": [
{
"start": 42,
"end": 52,
"value": "SR12345678",
"entity": "IncidentID"
}
]
},
{
"text": "i want to add an additional information to a ticket SR12345678",
"intent": "AdditionalInfoTicket",
"entities": [
{
"start": 52,
"end": 62,
"value": "SR12345678",
"entity": "IncidentID"
}
]
},
{
"text": "please update a ticket with id SR12345678",
"intent": "AdditionalInfoTicket",
"entities": [
{
"start": 31,
"end": 41,
"value": "SR12345678",
"entity": "IncidentID"
}
]
},
{
"text": "i want to update a ticket with id SR12345678",
"intent": "AdditionalInfoTicket",
"entities": [
{
"start": 34,
"end": 44,
"value": "SR12345678",
"entity": "IncidentID"
}
]
},
{
"text": "i want to update an additional information to SR12345678",
"intent": "AdditionalInfoTicket",
"entities": [
{
"start": 46,
"end": 56,
"value": "SR12345678",
"entity": "IncidentID"
}
]
},
{
"text": "add additional info to SR12345678",
"intent": "AdditionalInfoTicket",
"entities": [
{
"start": 23,
"end": 33,
"value": "SR12345678",
"entity": "IncidentID"
}
]
},
{
"text": "want to add additional information to a ticket with id SR12345678",
"intent": "AdditionalInfoTicket",
"entities": [
{
"start": 55,
"end": 65,
"value": "SR12345678",
"entity": "IncidentID"
}
]
},
{
"text": "Add Feedback to a ticket with id SR12345678",
"intent": "AdditionalInfoTicket",
"entities": [
{
"start": 33,
"end": 43,
"value": "SR12345678",
"entity": "IncidentID"
}
]
},
{
"text": "Add additional info to SR12345678 ",
"intent": "AdditionalInfoTicket",
"entities": [
{
"start": 23,
"end": 33,
"value": "SR12345678",
"entity": "IncidentID"
}
]
},
{
"text": "Add extra information to a ticket SR12345678",
"intent": "AdditionalInfoTicket",
"entities": [
{
"start": 34,
"end": 44,
"value": "SR12345678",
"entity": "IncidentID"
}
]
},
{
"text": "want to add additional ticket information for SR12345678",
"intent": "AdditionalInfoTicket",
"entities": [
{
"start": 46,
"end": 56,
"value": "SR12345678",
"entity": "IncidentID"
}
]
},
{
"text": "Add comment to SR12345678",
"intent": "AdditionalInfoTicket",
"entities": [
{
"start": 15,
"end": 25,
"value": "SR12345678",
"entity": "IncidentID"
}
]
},
{
"text": "Add comment to incident id SR12345678",
"intent": "AdditionalInfoTicket",
"entities": [
{
"start": 27,
"end": 37,
"value": "SR12345678",
"entity": "IncidentID"
}
]
},
{
"text": "Add note to ticket SR12345678",
"intent": "AdditionalInfoTicket",
"entities": [
{
"start": 19,
"end": 29,
"value": "SR12345678",
"entity": "IncidentID"
}
]
},
{
"text": "Add comment to ticket with id = SR12345678",
"intent": "AdditionalInfoTicket",
"entities": [
{
"start": 32,
"end": 42,
"value": "SR12345678",
"entity": "IncidentID"
}
]
},
{
"text": "Add a note please to a ticket SR12345678",
"intent": "AdditionalInfoTicket",
"entities": [
{
"start": 30,
"end": 40,
"value": "SR12345678",
"entity": "IncidentID"
}
]
},
{
"text": "add note please to ticket SR12345678",
"intent": "AdditionalInfoTicket",
"entities": [
{
"start": 26,
"end": 36,
"value": "SR12345678",
"entity": "IncidentID"
}
]
},
{
"text": "add note to SR12345678",
"intent": "AdditionalInfoTicket",
"entities": [
{
"start": 12,
"end": 22,
"value": "SR12345678",
"entity": "IncidentID"
}
]
},
{
"text": "i want to add a note to a ticket SR12345678",
"intent": "AdditionalInfoTicket",
"entities": [
{
"start": 33,
"end": 43,
"value": "SR12345678",
"entity": "IncidentID"
}
]
},
{
"text": "Add a note for me to a ticket with id = SR12345678",
"intent": "AdditionalInfoTicket",
"entities": [
{
"start": 39,
"end": 50,
"value": " SR12345678",
"entity": "IncidentID"
}
]
},
{
"text": "add comment please ti a tckt with id SR12345678",
"intent": "AdditionalInfoTicket",
"entities": [
{
"start": 37,
"end": 47,
"value": "SR12345678",
"entity": "IncidentID"
}
]
},
{
"text": "i want to add a comment to a tckt SR12345678",
"intent": "AdditionalInfoTicket",
"entities": [
{
"start": 34,
"end": 44,
"value": "SR12345678",
"entity": "IncidentID"
}
]
},
{
"text": "i want to add a feedback to a ticket with id = SR12345678",
"intent": "AdditionalInfoTicket",
"entities": [
{
"start": 47,
"end": 57,
"value": "SR12345678",
"entity": "IncidentID"
}
]
},
{
"text": "Insert feedback for SR12345678",
"intent": "AdditionalInfoTicket",
"entities": [
{
"start": 20,
"end": 30,
"value": "SR12345678",
"entity": "IncidentID"
}
]
},
{
"text": "insert comment for id SR12345678",
"intent": "AdditionalInfoTicket",
"entities": [
{
"start": 22,
"end": 32,
"value": "SR12345678",
"entity": "IncidentID"
}
]
},
{
"text": "add comment for tckt id which is SR12345678",
"intent": "AdditionalInfoTicket",
"entities": [
{
"start": 33,
"end": 43,
"value": "SR12345678",
"entity": "IncidentID"
}
]
},
{
"text": "Add a comment for me to an incident with id SR12345678",
"intent": "AdditionalInfoTicket",
"entities": [
{
"start": 44,
"end": 54,
"value": "SR12345678",
"entity": "IncidentID"
}
]
},
{
"text": "I don't know my ticket id",
"intent": "IncidentidNotKnown",
"entities": []
},
{
"text": "I dont remember my incident id",
"intent": "IncidentidNotKnown",
"entities": []
},
{
"text": "What do you mean by incident id?",
"intent": "IncidentidNotKnown",
"entities": []
},
{
"text": "What do you mean by ticket id?",
"intent": "IncidentidNotKnown",
"entities": []
},
{
"text": "What ticket id?",
"intent": "IncidentidNotKnown",
"entities": []
},
{
"text": "What is incident id?",
"intent": "IncidentidNotKnown",
"entities": []
},
{
"text": "What is ticket id?",
"intent": "IncidentidNotKnown",
"entities": []
},
{
"text": "I dont know any thing like that!",
"intent": "IncidentidNotKnown",
"entities": []
},
{
"text": "incident id?",
"intent": "IncidentidNotKnown",
"entities": []
},
{
"text": "ticket id?",
"intent": "IncidentidNotKnown",
"entities": []
},
{
"text": "I really do not remember my ticket id",
"intent": "IncidentidNotKnown",
"entities": []
},
{
"text": "Can you tell me what is the id?",
"intent": "IncidentidNotKnown",
"entities": []
},
{
"text": "Can you guide me how can i know my ticket id?",
"intent": "IncidentidNotKnown",
"entities": []
},
{
"text": "Can you guide me how can i know my incident id?",
"intent": "IncidentidNotKnown",
"entities": []
},
{
"text": "How can i know my ticket number?",
"intent": "IncidentidNotKnown",
"entities": []
},
{
"text": "How can i know my ticket id?",
"intent": "IncidentidNotKnown",
"entities": []
},
{
"text": "How can i know my incident number?",
"intent": "IncidentidNotKnown",
"entities": []
},
{
"text": "How can i know my incident id?",
"intent": "IncidentidNotKnown",
"entities": []
},
{
"text": "what is this?",
"intent": "Fallback",
"entities": []
},
{
"text": "what the hell is this?",
"intent": "Fallback",
"entities": []
},
{
"text": "what do you know?",
"intent": "Fallback",
"entities": []
},
{
"text": "what can i ask?",
"intent": "Fallback",
"entities": []
},
{
"text": "do you know anything useful?",
"intent": "Fallback",
"entities": []
},
{
"text": "how can you help me ?",
"intent": "Fallback",
"entities": []
},
{
"text": "what are the things in which you can help me in?",
"intent": "Fallback",
"entities": []
},
{
"text": "can i order a cab",
"intent": "Fallback",
"entities": []
},
{
"text": "how can i book a cab?",
"intent": "Fallback",
"entities": []
},
{
"text": "plz order a pizza",
"intent": "Fallback",
"entities": []
},
{
"text": "can you plz order me a pizza?",
"intent": "Fallback",
"entities": []
},
{
"text": "my windows stopped working",
"intent": "Fallback",
"entities": []
},
{
"text": "my car stopped working",
"intent": "Fallback",
"entities": []
},
{
"text": "my car broke down",
"intent": "Fallback",
"entities": []
},
{
"text": "my system is slowing down",
"intent": "Fallback",
"entities": []
},
{
"text": "my laptop screen is broken",
"intent": "Fallback",
"entities": []
},
{
"text": "can i ask my boss for a holiday?",
"intent": "Fallback",
"entities": []
},
{
"text": "my wifi stopped working",
"intent": "Fallback",
"entities": []
},
{
"text": "i want to apply for a leave",
"intent": "Fallback",
"entities": []
},
{
"text": "can i mail my hr using you?",
"intent": "Fallback",
"entities": []
},
{
"text": "how can you be useful?",
"intent": "Fallback",
"entities": []
},
{
"text": "how to?",
"intent": "Fallback",
"entities": []
},
{
"text": "what to?",
"intent": "Fallback",
"entities": []
},
{
"text": "what is this?",
"intent": "Fallback",
"entities": []
},
{
"text": "i would like to call cops",
"intent": "Fallback",
"entities": []
},
{
"text": "i don't know what to ask",
"intent": "Fallback",
"entities": []
},
{
"text": "i do not know what to ask",
"intent": "Fallback",
"entities": []
},
{
"text": "i donno what to ask",
"intent": "Fallback",
"entities": []
},
{
"text": "i dont know what to ask",
"intent": "Fallback",
"entities": []
},
{
"text": "i dont knw what to ask",
"intent": "Fallback",
"entities": []
},
{
"text": "i am a little confused",
"intent": "Fallback",
"entities": []
},
{
"text": "i am confused",
"intent": "Fallback",
"entities": []
},
{
"text": "Who are you?",
"intent": "Fallback",
"entities": []
},
{
"text": "who are u?",
"intent": "Fallback",
"entities": []
},
{
"text": "what are you?",
"intent": "Fallback",
"entities": []
},
{
"text": "what can u do?",
"intent": "Fallback",
"entities": []
},
{
"text": "what r u?",
"intent": "Fallback",
"entities": []
},
{
"text": "wht r u?",
"intent": "Fallback",
"entities": []
},
{
"text": "wht r u?",
"intent": "Fallback",
"entities": []
},
{
"text": "can you order something ?",
"intent": "Fallback",
"entities": []
},
{
"text": "can you order something for me???",
"intent": "Fallback",
"entities": []
},
{
"text": "cn u ordr something fr me??",
"intent": "Fallback",
"entities": []
},
{
"text": "can u ordr sumthing fr me?",
"intent": "Fallback",
"entities": []
},
{
"text": "can i place a order?",
"intent": "Fallback",
"entities": []
},
{
"text": "can i place an order?",
"intent": "Fallback",
"entities": []
},
{
"text": "can i place an order here?",
"intent": "Fallback",
"entities": []
},
{
"text": "can i place an order for something?",
"intent": "Fallback",
"entities": []
},
{
"text": "Explain about RAS server?",
"intent": "Fallback",
"entities": []
},
{
"text": "Explain about VPN server?",
"intent": "Fallback",
"entities": []
},
{
"text": "What is a group?",
"intent": "Fallback",
"entities": []
},
{
"text": "Explain group policy?",
"intent": "Fallback",
"entities": []
},
{
"text": "What is the difference between permission, rights and policy?",
"intent": "Fallback",
"entities": []
},
{
"text": "How you can take backup of emails in ms outlook?",
"intent": "Fallback",
"entities": []
},
{
"text": "What is Fixboot?",
"intent": "Fallback",
"entities": []
},
{
"text": "What is packet?",
"intent": "Fallback",
"entities": []
},
{
"text": "What is your favorite childhood memory?",
"intent": "Fallback",
"entities": []
},
{
"text": "What quote do you try to live by?",
"intent": "Fallback",
"entities": []
},
{
"text": "How did you first learn about our product/website?",
"intent": "Fallback",
"entities": []
},
{
"text": "could you create a new request for me?",
"intent": "Fallback",
"entities": []
},
{
"text": "how can i you create a request?",
"intent": "Fallback",
"entities": []
},
{
"text": "create a request for me",
"intent": "Fallback",
"entities": []
},
{
"text": "create a request",
"intent": "Fallback",
"entities": []
},
{
"text": "what is rasa?",
"intent": "Fallback",
"entities": []
},
{
"text": "who is your creator?",
"intent": "Fallback",
"entities": []
},
{
"text": "which company do you represent?",
"intent": "Fallback",
"entities": []
},
{
"text": "what do you understand by rasa?",
"intent": "Fallback",
"entities": []
},
{
"text": "what do you mean by email server?",
"intent": "Fallback",
"entities": []
},
{
"text": "do you know anything about spam mails?",
"intent": "Fallback",
"entities": []
},
{
"text": "how can we know anything about spam oov?",
"intent": "Fallback",
"entities": []
},
{
"text": "how to block someone for spam mails?",
"intent": "Fallback",
"entities": []
},
{
"text": "how to block someone for spam emails?",
"intent": "Fallback",
"entities": []
},
{
"text": "My computer does not turn on, what do I do now?",
"intent": "Fallback",
"entities": []
},
{
"text": "I get a 'no signal input' message, what do I do?",
"intent": "Fallback",
"entities": []
},
{
"text": "I am unable to send or receive email?",
"intent": "Fallback",
"entities": []
},
{
"text": "I can't receive any email attachments?",
"intent": "Fallback",
"entities": []
},
{
"text": "Are spaces allowed in oov addresses?",
"intent": "Fallback",
"entities": []
},
{
"text": "Are spaces allowed in email oov?",
"intent": "Fallback",
"entities": []
},
{
"text": "I can't connect to my network drive anymore?",
"intent": "Fallback",
"entities": []
},
{
"text": "I can't connect to my oov drive anymore?",
"intent": "Fallback",
"entities": []
},
{
"text": "I can't connect to my network oov anymore?",
"intent": "Fallback",
"entities": []
},
{
"text": "How do I map a network drive?",
"intent": "Fallback",
"entities": []
},
{
"text": "How do I determine my computer's name?",
"intent": "Fallback",
"entities": []
},
{
"text": "How do I oov my computer's name?",
"intent": "Fallback",
"entities": []
},
{
"text": "What is a computer virus?",
"intent": "Fallback",
"entities": []
},
{
"text": "What is a computer oov?",
"intent": "Fallback",
"entities": []
},
{
"text": "What is a oov virus?",
"intent": "Fallback",
"entities": []
},
{
"text": "i cannot send email",
"intent": "Fallback",
"entities": []
},
{
"text": "help i am not able to send an email",
"intent": "Fallback",
"entities": []
},
{
"text": "i did not get my pizza",
"intent": "Fallback",
"entities": []
},
{
"text": "i did not get my email",
"intent": "Fallback",
"entities": []
},
{
"text": "i did not get my oov",
"intent": "Fallback",
"entities": []
},
{
"text": "how to check vpn status",
"intent": "Fallback",
"entities": []
},
{
"text": "how to remote access",
"intent": "Fallback",
"entities": []
},
{
"text": "a",
"intent": "Fallback",
"entities": []
},
{
"text": "create new ticket submit button not working",
"intent": "Fallback",
"entities": []
},
{
"text": "how to login to portal",
"intent": "Fallback",
"entities": []
},
{
"text": "create new department is not working",
"intent": "Fallback",
"entities": []
},
{
"text": "SR01136741 show tickets notes",
"intent": "ShowTicketNotes",
"entities": [
{
"start": 0,
"end": 10,
"value": "SR01136741",
"entity": "IncidentID"
}
]
},
{
"text": "SR01136741 show notes",
"intent": "ShowTicketNotes",
"entities": [
{
"start": 0,
"end": 10,
"value": "SR01136741",
"entity": "IncidentID"
}
]
},
{
"text": "show notes of ticket id : SR01136414",
"intent": "ShowTicketNotes",
"entities": [
{
"start": 26,
"end": 36,
"value": "SR01136414",
"entity": "IncidentID"
}
]
},
{
"text": "show notes of ticket SR01136414",
"intent": "ShowTicketNotes",
"entities": [
{
"start": 21,
"end": 31,
"value": "SR01136414",
"entity": "IncidentID"
}
]
},
{
"text": "show notes of SR01136121",
"intent": "ShowTicketNotes",
"entities": [
{
"start": 14,
"end": 24,
"value": "SR01136121",
"entity": "IncidentID"
}
]
},
{
"text": "show note to SR9457370",
"intent": "ShowTicketNotes",
"entities": [
{
"start": 13,
"end": 22,
"value": "SR9457370",
"entity": "IncidentID"
}
]
},
{
"text": "show notes to SR94575463",
"intent": "ShowTicketNotes",
"entities": [
{
"start": 14,
"end": 24,
"value": "SR94575463",
"entity": "IncidentID"
}
]
},
{
"text": "show notes SR94575463",
"intent": "ShowTicketNotes",
"entities": [
{
"start": 11,
"end": 21,
"value": "SR94575463",
"entity": "IncidentID"
}
]
},
{
"text": "show notes SR34544567",
"intent": "ShowTicketNotes",
"entities": [
{
"start": 11,
"end": 21,
"value": "SR34544567",
"entity": "IncidentID"
}
]
},
{
"text": "show notes SR01136420",
"intent": "ShowTicketNotes",
"entities": [
{
"start": 11,
"end": 21,
"value": "SR01136420",
"entity": "IncidentID"
}
]
},
{
"text": "show notes SR01136414",
"intent": "ShowTicketNotes",
"entities": [
{
"start": 11,
"end": 21,
"value": "SR01136414",
"entity": "IncidentID"
}
]
},
{
"text": "show all notes SR01136410",
"intent": "ShowTicketNotes",
"entities": [
{
"start": 15,
"end": 25,
"value": "SR01136410",
"entity": "IncidentID"
}
]
},
{
"text": "show notes of ticket SR01135902",
"intent": "ShowTicketNotes",
"entities": [
{
"start": 21,
"end": 31,
"value": "SR01135902",
"entity": "IncidentID"
}
]
},
{
"text": "show notes of ticket SR01135920",
"intent": "ShowTicketNotes",
"entities": [
{
"start": 21,
"end": 31,
"value": "SR01135920",
"entity": "IncidentID"
}
]
},
{
"text": "notes for SR01135920",
"intent": "ShowTicketNotes",
"entities": [
{
"start": 10,
"end": 20,
"value": "SR01135920",
"entity": "IncidentID"
}
]
},
{
"text": "provide me notes for SR01135920",
"intent": "ShowTicketNotes",
"entities": [
{
"start": 21,
"end": 31,
"value": "SR01135920",
"entity": "IncidentID"
}
]
},
{
"text": "provide me with notes for tckts for SR01135920",
"intent": "ShowTicketNotes",
"entities": [
{
"start": 36,
"end": 46,
"value": "SR01135920",
"entity": "IncidentID"
}
]
},
{
"text": "i am looking for a way to request the authority for a new lappy",
"intent": "faq_new_laptop_int",
"entities": []
},
{
"text": "register a request for a new lappy",
"intent": "faq_new_laptop_int",
"entities": []
},
{
"text": "register a request for a new laptop",
"intent": "faq_new_laptop_int",
"entities": []
},
{
"text": "Could you please help me how to raise a service request for a new lappy.",
"intent": "faq_new_laptop_int",
"entities": []
},
{
"text": "how to raise a service request for a new lappy",
"intent": "faq_new_laptop_int",
"entities": []
},
{
"text": "raise a service request for a new lappy",
"intent": "faq_new_laptop_int",
"entities": []
},
{
"text": "service request for a new lappy",
"intent": "faq_new_laptop_int",
"entities": []
},
{
"text": "how can i service a request for new lappy?",
"intent": "faq_new_laptop_int",
"entities": []
},
{
"text": "Please guide me how can i place a service request for a new lappy",
"intent": "faq_new_laptop_int",
"entities": []
},
{
"text": "raise me a req for a new lappy",
"intent": "faq_new_laptop_int",
"entities": []
},
{
"text": "reg a request for a new lappy",
"intent": "faq_new_laptop_int",
"entities": []
},
{
"text": "how to raise a service req for a new laptop",
"intent": "faq_new_laptop_int",
"entities": []
},
{
"text": "how to raise a service req for a new lappy",
"intent": "faq_new_laptop_int",
"entities": []
},
{
"text": "i am looking for a way to req the authority for a new lappy",
"intent": "faq_new_laptop_int",
"entities": []
},
{
"text": "Could you please help me how to raise a service req for a new laptop.",
"intent": "faq_new_laptop_int",
"entities": []
},
{
"text": "my laptop is not working help me req a new lappy asap",
"intent": "faq_new_laptop_int",
"entities": []
},
{
"text": "my laptop is not working help me raise a req a new lappy asap",
"intent": "faq_new_laptop_int",
"entities": []
},
{
"text": "i am thinking wht will be the work flow for a closed tckt",
"intent": "faq_workflow_its_intent",
"entities": []
},
{
"text": "i am thnking wht will be the work flow for a closed tckt",
"intent": "faq_workflow_its_intent",
"entities": []
},
{
"text": "workflow pls for the closed tickets asap",
"intent": "faq_workflow_its_intent",
"entities": []
},
{
"text": "way to handle the closed ticket flow asap",
"intent": "faq_workflow_its_intent",
"entities": []
},
{
"text": "suggest a way to handle the workflow for a closed ticket",
"intent": "faq_workflow_its_intent",
"entities": []
},
{
"text": "order a burger for me",
"intent": "Fallback",
"entities": []
},
{
"text": "superman or batman?",
"intent": "Fallback",
"entities": []
},
{
"text": "i want to order a burger",
"intent": "Fallback",
"entities": []
},
{
"text": "add note to SR01136500",
"intent": "AdditionalInfoTicket",
"entities": [
{
"start": 12,
"end": 22,
"value": "SR01136500",
"entity": "IncidentID"
}
]
},
{
"text": "add note SR94575463",
"intent": "AdditionalInfoTicket",
"entities": [
{
"start": 9,
"end": 19,
"value": "SR94575463",
"entity": "IncidentID"
}
]
},
{
"text": "add note to ticket SR01135920",
"intent": "AdditionalInfoTicket",
"entities": [
{
"start": 19,
"end": 29,
"value": "SR01135920",
"entity": "IncidentID"
}
]
},
{
"text": "add note SR01136409",
"intent": "AdditionalInfoTicket",
"entities": [
{
"start": 9,
"end": 19,
"value": "SR01136409",
"entity": "IncidentID"
}
]
},
{
"text": "add\\nNote SR01136971",
"intent": "AdditionalInfoTicket",
"entities": [
{
"start": 10,
"end": 20,
"value": "SR01136971",
"entity": "IncidentID"
}
]
},
{
"text": "view all notes for SR6789012",
"intent": "ShowTicketNotes",
"entities": [
{
"start": 19,
"end": 28,
"value": "SR6789012",
"entity": "IncidentID"
}
]
},
{
"text": "view notes for SR6789012",
"intent": "ShowTicketNotes",
"entities": [
{
"start": 16,
"end": 25,
"value": "SR6789012",
"entity": "IncidentID"
}
]
},
{
"text": "view all comments for SR6789012",
"intent": "ShowTicketNotes",
"entities": [
{
"start": 22,
"end": 31,
"value": "SR6789012",
"entity": "IncidentID"
}
]
},
{
"text": "view all notes for incident SR6789012",
"intent": "ShowTicketNotes",
"entities": [
{
"start": 29,
"end": 38,
"value": "SR6789012",
"entity": "IncidentID"
}
]
},
{
"text": "view all notes for id = SR6789012",
"intent": "ShowTicketNotes",
"entities": [
{
"start": 24,
"end": 33,
"value": "SR6789012",
"entity": "IncidentID"
}
]
},
{
"text": "view all notes for id = SR6789012",
"intent": "ShowTicketNotes",
"entities": [
{
"start": 24,
"end": 33,
"value": "SR6789012",
"entity": "IncidentID"
}
]
},
{
"text": "VIEW ALL comments for incident id =SR54231223",
"intent": "AdditionalInfoTicket",
"entities": [
{
"start": 35,
"end": 45,
"value": "SR54231223",
"entity": "IncidentID"
}
]
},
{
"text": "create note",
"intent": "AdditionalInfoTicket",
"entities": []
},
{
"text": "add additional information",
"intent": "AdditionalInfoTicket",
"entities": []
},
{
"text": "want to add note to ticket",
"intent": "AdditionalInfoTicket",
"entities": []
},
{
"text": "create ticket note",
"intent": "AdditionalInfoTicket",
"entities": []
},
{
"text": "add new feedback",
"intent": "AdditionalInfoTicket",
"entities": []
},
{
"text": "i want to update a ticket",
"intent": "AdditionalInfoTicket",
"entities": []
},
{
"text": "want to add note to incident",
"intent": "AdditionalInfoTicket",
"entities": []
},
{
"text": "add new feedback",
"intent": "AdditionalInfoTicket",
"entities": []
},
{
"text": "want to add note to incident",
"intent": "AdditionalInfoTicket",
"entities": []
},
{
"text": "Add comment to incident",
"intent": "AdditionalInfoTicket",
"entities": []
},
{
"text": "add note please",
"intent": "AdditionalInfoTicket",
"entities": []
},
{
"text": "create note plz",
"intent": "AdditionalInfoTicket",
"entities": []
},
{
"text": "take note plz",
"intent": "AdditionalInfoTicket",
"entities": []
},
{
"text": "add additional info",
"intent": "AdditionalInfoTicket",
"entities": []
},
{
"text": "Add node to ticket",
"intent": "AdditionalInfoTicket",
"entities": []
},
{
"text": "Add comment",
"intent": "AdditionalInfoTicket",
"entities": []
},
{
"text": "i want to update an additional information to a ticket",
"intent": "AdditionalInfoTicket",
"entities": []
},
{
"text": "want to add feedback",
"intent": "AdditionalInfoTicket",
"entities": []
},
{
"text": "want to create feedback",
"intent": "AdditionalInfoTicket",
"entities": []
},
{
"text": "note add",
"intent": "AdditionalInfoTicket",
"entities": []
},
{
"text": "make new Feedback",
"intent": "AdditionalInfoTicket",
"entities": []
},
{
"text": "want to add additional ticket info",
"intent": "AdditionalInfoTicket",
"entities": []
},
{
"text": "want to add additional ticket information",
"intent": "AdditionalInfoTicket",
"entities": []
},
{
"text": "add note to incident",
"intent": "AdditionalInfoTicket",
"entities": []
},
{
"text": "Add comment to ticket",
"intent": "AdditionalInfoTicket",
"entities": []
},
{
"text": "Add additional info to Ticket",
"intent": "AdditionalInfoTicket",
"entities": []
},
{
"text": "create additional information",
"intent": "AdditionalInfoTicket",
"entities": []
},
{
"text": "Add Feedback",
"intent": "AdditionalInfoTicket",
"entities": []
},
{
"text": "i want to add note",
"intent": "AdditionalInfoTicket",
"entities": []
},
{
"text": "Add Ticket Note",
"intent": "AdditionalInfoTicket",
"entities": []
},
{
"text": "Add extra information to a ticket",
"intent": "AdditionalInfoTicket",
"entities": []
},
{
"text": "please update a ticket",
"intent": "AdditionalInfoTicket",
"entities": []
},
{
"text": "take note please",
"intent": "AdditionalInfoTicket",
"entities": []
},
{
"text": "take note",
"intent": "AdditionalInfoTicket",
"entities": []
},
{
"text": "add note plz",
"intent": "AdditionalInfoTicket",
"entities": []
},
{
"text": "i want to add an additional information to a ticket",
"intent": "AdditionalInfoTicket",
"entities": []
},
{
"text": "create new add info.",
"intent": "AdditionalInfoTicket",
"entities": []
},
{
"text": "note plz",
"intent": "ShowTicketNotes",
"entities": []
},
{
"text": "note please",
"intent": "ShowTicketNotes",
"entities": []
},
{
"text": "notes please",
"intent": "ShowTicketNotes",
"entities": []
},
{
"text": "notes plz",
"intent": "ShowTicketNotes",
"entities": []
},
{
"text": "plz show notes",
"intent": "ShowTicketNotes",
"entities": []
},
{
"text": "incident notes",
"intent": "ShowTicketNotes",
"entities": []
},
{
"text": "show incident notes",
"intent": "ShowTicketNotes",
"entities": []
},
{
"text": "show new notes",
"intent": "ShowTicketNotes",
"entities": []
},
{
"text": "show all notes",
"intent": "ShowTicketNotes",
"entities": []
},
{
"text": "show all ticket notes",
"intent": "ShowTicketNotes",
"entities": []
},
{
"text": "show all comments",
"intent": "ShowTicketNotes",
"entities": []
},
{
"text": "show ticket notes",
"intent": "ShowTicketNotes",
"entities": []
},
{
"text": "please show ticket notes",
"intent": "ShowTicketNotes",
"entities": []
},
{
"text": "show ticket note",
"intent": "ShowTicketNotes",
"entities": []
},
{
"text": "Add Notes",
"intent": "AdditionalInfoTicket",
"entities": []
},
{
"text": "Add notes",
"intent": "AdditionalInfoTicket",
"entities": []
},
{
"text": "ok i am looking for a way to create a new ticket help me with that atleast",
"intent": "CreateNewTicket",
"entities": []
},
{
"text": "ok i am looking for a way to reset my account password help me with that atleast",
"intent": "ResetPassInt",
"entities": []
},
{
"text": "ok i am looking for a way to change my account password help me with that atleast",
"intent": "ResetPassInt",
"entities": []
},
{
"text": "what is iphone??",
"intent": "Fallback",
"entities": []
},
{
"text": " do u know anything about avenger?",
"intent": "Fallback",
"entities": []
},
{
"text": "what do u know about avengers?",
"intent": "Fallback",
"entities": []
},
{
"text": "have u watched infinity war?",
"intent": "Fallback",
"entities": []
},
{
"text": "ok bro check a ticket status for me asap",
"intent": "SingleTicket",
"entities": []
},
{
"text": "what is wrong with u check a ticket status for me ",
"intent": "SingleTicket",
"entities": []
},
{
"text": "can u plz add a note for me",
"intent": "AdditionalInfoTicket",
"entities": []
},
{
"text": "can u check a status of a tckt?",
"intent": "SingleTicket",
"entities": []
},
{
"text": "can u check a status of a note",
"intent": "AdditionalInfoTicket",
"entities": []
},
{
"text": "ITSM FAQ",
"intent": "faq_intent",
"entities": []
},
{
"text": " FAQ",
"intent": "faq_intent",
"entities": []
},
{
"text": "FAQ",
"intent": "faq_intent",
"entities": []
},
{
"text": "can u jst create a tckt ",
"intent": "CreateNewTicket",
"entities": []
},
{
"text": "cn u plz chck a tckt status ",
"intent": "SingleTicket",
"entities": []
},
{
"text": "cn u plz chck a tckt status for SR12365478",
"intent": "SingleTicketStatus",
"entities": [
{
"start": 32,
"end": 42,
"value": "SR12365478",
"entity": "IncidentID"
}
]
},
{
"text": "cn u plz chck a tckt note of SR12345678",
"intent": "ShowTicketNotes",
"entities": [
{
"start": 29,
"end": 39,
"value": "SR12345678",
"entity": "IncidentID"
}
]
},
{
"text": "i do not know ",
"intent": "IncidentidNotKnown",
"entities": []
},
{
"text": "i do not know id",
"intent": "IncidentidNotKnown",
"entities": []
},
{
"text": "i do not know tckt id",
"intent": "IncidentidNotKnown",
"entities": []
},
{
"text": "i dont knw",
"intent": "IncidentidNotKnown",
"entities": []
},
{
"text": "i do not knw",
"intent": "IncidentidNotKnown",
"entities": []
},
{
"text": "i dnt know cell num",
"intent": "MobNoChngePassNo",
"entities": []
},
{
"text": "WHT mob num?",
"intent": "MobNoChngePassNo",
"entities": []
},
{
"text": "wht mobile no.?",
"intent": "MobNoChngePassNo",
"entities": []
},
{
"text": "what is crosslink?",
"intent": "Crosslink",
"entities": []
},
{
"text": "i dont know what cross link is!",
"intent": "Crosslink",
"entities": []
},
{
"text": "what is cross-link?",
"intent": "Crosslink",
"entities": []
},
{
"text": "what is cross link?",
"intent": "Crosslink",
"entities": []
},
{
"text": "what do you mean by crosslink?",
"intent": "Crosslink",
"entities": []
},
{
"text": "what do you mean by cross-link?",
"intent": "Crosslink",
"entities": []
},
{
"text": "what do you mean by cross link?",
"intent": "Crosslink",
"entities": []
},
{
"text": "can you tell me about crosslink?",
"intent": "Crosslink",
"entities": []
},
{
"text": "can you tell me about cross-link?",
"intent": "Crosslink",
"entities": []
},
{
"text": "can you tell me about cross link?",
"intent": "Crosslink",
"entities": []
},
{
"text": "i want to know about crosslink",
"intent": "Crosslink",
"entities": []
},
{
"text": "i want to know about cross-link",
"intent": "Crosslink",
"entities": []
},
{
"text": "i want to know about cross link",
"intent": "Crosslink",
"entities": []
},
{
"text": "i heard alot about crosslink what is this?",
"intent": "Crosslink",
"entities": []
},
{
"text": "i heard alot about cross-link what is this?",
"intent": "Crosslink",
"entities": []
},
{
"text": "i heard alot about cross link what is this?",
"intent": "Crosslink",
"entities": []
},
{
"text": "describe cross link",
"intent": "Crosslink",
"entities": []
},
{
"text": "describe cross-link",
"intent": "Crosslink",
"entities": []
},
{
"text": "I want to know about crosslink",
"intent": "Crosslink",
"entities": []
},
{
"text": "I want to know about cross link",
"intent": "Crosslink",
"entities": []
},
{
"text": "I want to know about cross-link",
"intent": "Crosslink",
"entities": []
},
{
"text": "i want to know everything about crosslink",
"intent": "Crosslink",
"entities": []
},
{
"text": "i want to know everything about cross-link",
"intent": "Crosslink",
"entities": []
},
{
"text": "i want to know all about crosslink",
"intent": "Crosslink",
"entities": []
},
{
"text": "i want to know all about cross-link",
"intent": "Crosslink",
"entities": []
},
{
"text": "i want to know all about cross link",
"intent": "Crosslink",
"entities": []
},
{
"text": "tell me something about crosslink",
"intent": "Crosslink",
"entities": []
},
{
"text": "tell me something about cross-link",
"intent": "Crosslink",
"entities": []
},
{
"text": "tell me something about cross link",
"intent": "Crosslink",
"entities": []
},
{
"text": "describe crosslink in brief",
"intent": "Crosslink",
"entities": []
},
{
"text": "describe cross-link in brief",
"intent": "Crosslink",
"entities": []
},
{
"text": "describe cross link in brief",
"intent": "Crosslink",
"entities": []
},
{
"text": "crosslink",
"intent": "Crosslink",
"entities": []
},
{
"text": "CROSSLINK",
"intent": "Crosslink",
"entities": []
},
{
"text": "what do you mean by coslink?",
"intent": "Crosslink",
"entities": []
},
{
"text": "what do you mean by cosslnk?",
"intent": "Crosslink",
"entities": []
},
{
"text": "what is cosslink?",
"intent": "Crosslink",
"entities": []
},
{
"text": "what do u mean by coslink?",
"intent": "Crosslink",
"entities": []
},
{
"text": "crosslink?",
"intent": "Crosslink",
"entities": []
},
{
"text": "How do I get in to Outlook?",
"intent": "OutlookFaq",
"entities": []
},
{
"text": "how can i log into outlook?",
"intent": "OutlookFaq",
"entities": []
},
{
"text": "can you tell me how can i log into outlook?",
"intent": "OutlookFaq",
"entities": []
},
{
"text": "please guide me to log into outlook",
"intent": "OutlookFaq",
"entities": []
},
{
"text": "explain how can i log into outlook",
"intent": "OutlookFaq",
"entities": []
},
{
"text": "explain how can i log into outlook please",
"intent": "OutlookFaq",
"entities": []
},
{
"text": "please explain how can i log into outlook",
"intent": "OutlookFaq",
"entities": []
},
{
"text": "what is the process to get in to outlook",
"intent": "OutlookFaq",
"entities": []
},
{
"text": "steps to follow to get into outlook",
"intent": "OutlookFaq",
"entities": []
},
{
"text": "what is the fastest way to get into outlook",
"intent": "OutlookFaq",
"entities": []
},
{
"text": "how can i log into outlook",
"intent": "OutlookFaq",
"entities": []
},
{
"text": "how can i get into outlook",
"intent": "OutlookFaq",
"entities": []
},
{
"text": "describe me a way so that i can log into outlook",
"intent": "OutlookFaq",
"entities": []
},
{
"text": "i am new to outlook can you tell me that how can i get into my outlook account?",
"intent": "OutlookFaq",
"entities": []
},
{
"text": "i really need to know that how can i get onto my outlook account",
"intent": "OutlookFaq",
"entities": []
},
{
"text": "i really need to know that how can i get into outlook",
"intent": "OutlookFaq",
"entities": []
},
{
"text": "i am confused i am not getting that how can i log in to outlook",
"intent": "OutlookFaq",
"entities": []
},
{
"text": "i am really confused, i am not getting that how can i get in to outlook",
"intent": "OutlookFaq",
"entities": []
},
{
"text": "This is embarrassing, I don't know how can i get into outlook",
"intent": "OutlookFaq",
"entities": []
},
{
"text": "how can i easily log into my outlook account?",
"intent": "OutlookFaq",
"entities": []
},
{
"text": "how can i easily get into my outlook ?",
"intent": "OutlookFaq",
"entities": []
},
{
"text": "how can i easily log into my outlook ?",
"intent": "OutlookFaq",
"entities": []
},
{
"text": "outlook",
"intent": "OutlookFaq",
"entities": []
},
{
"text": "Outlook",
"intent": "OutlookFaq",
"entities": []
},
{
"text": "OUTLOOK",
"intent": "OutlookFaq",
"entities": []
},
{
"text": "How can I add someone to a distribution List?",
"intent": "DistributionList",
"entities": []
},
{
"text": "How to add a user to distribution List?",
"intent": "DistributionList",
"entities": []
},
{
"text": "I want to add someone to distribution List",
"intent": "DistributionList",
"entities": []
},
{
"text": "I am not able to add a user to distribution List",
"intent": "DistributionList",
"entities": []
},
{
"text": "Tell me how can i add someone to distribution list",
"intent": "DistributionList",
"entities": []
},
{
"text": "I dont know how can a user be added to a distribution list?",
"intent": "DistributionList",
"entities": []
},
{
"text": "This is tough i want to add someone to a distribution list and i do not know how to add them",
"intent": "DistributionList",
"entities": []
},
{
"text": "i want to add someone to distribution list",
"intent": "DistributionList",
"entities": []
},
{
"text": "i want to add a user to distribution list",
"intent": "DistributionList",
"entities": []
},
{
"text": "i want to add someone to distributionlist",
"intent": "DistributionList",
"entities": []
},
{
"text": "i want to add a user to distributionlist",
"intent": "DistributionList",
"entities": []
},
{
"text": "i do not know how to add a user to distribution list",
"intent": "DistributionList",
"entities": []
},
{
"text": "i dont know how to add a user to a distribution list",
"intent": "DistributionList",
"entities": []
},
{
"text": "what i have to do to add a user to a dl?",
"intent": "DistributionList",
"entities": []
},
{
"text": "i want to add someone to dl",
"intent": "DistributionList",
"entities": []
},
{
"text": "i want to add a user to dl",
"intent": "DistributionList",
"entities": []
},
{
"text": "i do not know how to add a user to dl",
"intent": "DistributionList",
"entities": []
},
{
"text": "i want to add someone to dl",
"intent": "DistributionList",
"entities": []
},
{
"text": "i do not know how to add a user to dl",
"intent": "DistributionList",
"entities": []
},
{
"text": "I would like to add someone to the distribution list asap",
"intent": "DistributionList",
"entities": []
},
{
"text": "distribution List",
"intent": "DistributionList",
"entities": []
},
{
"text": "How can I request a new Mailbox?",
"intent": "Mailbox",
"entities": []
},
{
"text": "i want to request a new mailbox",
"intent": "Mailbox",
"entities": []
},
{
"text": "Help me i wanna request a new mailbox",
"intent": "Mailbox",
"entities": []
},
{
"text": "How can someone request for a new mailbox",
"intent": "Mailbox",
"entities": []
},
{
"text": "I don't know how to request for a new mailbox",
"intent": "Mailbox",
"entities": []
},
{
"text": "This is embarrassing i don't know how to request for a new mailbox",
"intent": "Mailbox",
"entities": []
},
{
"text": "New mailbox requested",
"intent": "Mailbox",
"entities": []
},
{
"text": "What to do for a new mailbox?",
"intent": "Mailbox",
"entities": []
},
{
"text": "How can i get a new mailbox?",
"intent": "Mailbox",
"entities": []
},
{
"text": "Please suggest me a method for a new mailbox",
"intent": "Mailbox",
"entities": []
},
{
"text": "Please guide me a way so that i can put up a request for a new mailbox",
"intent": "Mailbox",
"entities": []
},
{
"text": "Describe a brief process for requesting a new mailbox",
"intent": "Mailbox",
"entities": []
},
{
"text": "tell me how to request a mailbox",
"intent": "Mailbox",
"entities": []
},
{
"text": "mailbox please",
"intent": "Mailbox",
"entities": []
},
{
"text": "i require a mailbox",
"intent": "Mailbox",
"entities": []
},
{
"text": "mailbox please",
"intent": "Mailbox",
"entities": []
},
{
"text": "please help i want to request a mailbox",
"intent": "Mailbox",
"entities": []
},
{
"text": "this is crazy i want a mailbox but i cannot figure out how",
"intent": "Mailbox",
"entities": []
},
{
"text": "need a help here i want to request for a mailbox",
"intent": "Mailbox",
"entities": []
},
{
"text": "how can we have a new mailbox",
"intent": "Mailbox",
"entities": []
},
{
"text": "mailbox",
"intent": "Mailbox",
"entities": []
},
{
"text": "i really need to have a mailbox please help",
"intent": "Mailbox",
"entities": []
},
{
"text": "provide me with a mailbox asap",
"intent": "Mailbox",
"entities": []
},
{
"text": "need mailbox asap",
"intent": "Mailbox",
"entities": []
},
{
"text": "need a new mailbox asap",
"intent": "Mailbox",
"entities": []
},
{
"text": "i need a mailbox asap",
"intent": "Mailbox",
"entities": []
},
{
"text": "i need a new mailbox asap",
"intent": "Mailbox",
"entities": []
},
{
"text": "i wanted to request for a mailbox. tell me how",
"intent": "Mailbox",
"entities": []
},
{
"text": "i wanted to request for a mailbox",
"intent": "Mailbox",
"entities": []
},
{
"text": "new mail box please",
"intent": "Mailbox",
"entities": []
},
{
"text": "new mail-box please",
"intent": "Mailbox",
"entities": []
},
{
"text": "can i get a new mail-box?",
"intent": "Mailbox",
"entities": []
},
{
"text": "how to request a new mail-box?",
"intent": "Mailbox",
"entities": []
},
{
"text": "please guide me how to request for a new mail-box",
"intent": "Mailbox",
"entities": []
},
{
"text": "please guide me how can i request for a new mail-box",
"intent": "Mailbox",
"entities": []
},
{
"text": "i dont know how to request a new mail-box",
"intent": "Mailbox",
"entities": []
},
{
"text": "new mail box requested",
"intent": "Mailbox",
"entities": []
},
{
"text": "new mail-box requested",
"intent": "Mailbox",
"entities": []
},
{
"text": "what to do for a new mail box?",
"intent": "Mailbox",
"entities": []
},
{
"text": "what to do for a new mail-box?",
"intent": "Mailbox",
"entities": []
},
{
"text": "Mailbox",
"intent": "Mailbox",
"entities": []
},
{
"text": "mail box",
"intent": "Mailbox",
"entities": []
},
{
"text": "mailboxxx",
"intent": "Mailbox",
"entities": []
},
{
"text": "mail-box",
"intent": "Mailbox",
"entities": []
},
{
"text": "mail--box",
"intent": "Mailbox",
"entities": []
},
{
"text": "request mail box asap",
"intent": "Mailbox",
"entities": []
},
{
"text": "request for a new mail box please",
"intent": "Mailbox",
"entities": []
},
{
"text": "How can I register for Email Encryption?",
"intent": "EmailEncryption",
"entities": []
},
{
"text": "I want to register for email encryption",
"intent": "EmailEncryption",
"entities": []
},
{
"text": "What steps do i have to follow for email encryption?",
"intent": "EmailEncryption",
"entities": []
},
{
"text": "How can i encrypt an email?",
"intent": "EmailEncryption",
"entities": []
},
{
"text": "I do not know how email encryption actually works?",
"intent": "EmailEncryption",
"entities": []
},
{
"text": "Tell me something about email encryption",
"intent": "EmailEncryption",
"entities": []
},
{
"text": "Please tell me about email encryption",
"intent": "EmailEncryption",
"entities": []
},
{
"text": "I am looking forward for registration for email encryption",
"intent": "EmailEncryption",
"entities": []
},
{
"text": "What I have to do for email encryption?",
"intent": "EmailEncryption",
"entities": []
},
{
"text": "Please guide me through steps for registering for email encryption",
"intent": "EmailEncryption",
"entities": []
},
{
"text": "i want to register for email encryption",
"intent": "EmailEncryption",
"entities": []
},
{
"text": "i want to learn about email encryption",
"intent": "EmailEncryption",
"entities": []
},
{
"text": "What is email encryption how can i register?",
"intent": "EmailEncryption",
"entities": []
},
{
"text": "I want to register for email encryption asap",
"intent": "EmailEncryption",
"entities": []
},
{
"text": "Explain how to register for email encryption",
"intent": "EmailEncryption",
"entities": []
},
{
"text": "Do explain how can i register for email encryption",
"intent": "EmailEncryption",
"entities": []
},
{
"text": "Register for email encryption",
"intent": "EmailEncryption",
"entities": []
},
{
"text": "email encryption",
"intent": "EmailEncryption",
"entities": []
},
{
"text": "email encryption please",
"intent": "EmailEncryption",
"entities": []
},
{
"text": "Please help i want to register for email encryption",
"intent": "EmailEncryption",
"entities": []
},
{
"text": "Please help me i want to register for email encryption",
"intent": "EmailEncryption",
"entities": []
},
{
"text": "Email Encryption",
"intent": "EmailEncryption",
"entities": []
},
{
"text": "email encryption",
"intent": "EmailEncryption",
"entities": []
},
{
"text": "i wanted to know more about encryption in email",
"intent": "EmailEncryption",
"entities": []
},
{
"text": "how can i know more about encryption in emails?",
"intent": "EmailEncryption",
"entities": []
},
{
"text": "can i know more about encryption in mails?",
"intent": "EmailEncryption",
"entities": []
},
{
"text": "tell me something about mail encryptions",
"intent": "EmailEncryption",
"entities": []
},
{
"text": "Can I report a problem or issue on myIT?",
"intent": "myIT",
"entities": []
},
{
"text": "How can i report a problem to my IT?",
"intent": "myIT",
"entities": []
},
{
"text": "I want to report an issue to IT department",
"intent": "myIT",
"entities": []
},
{
"text": "How can i report a problem to IT dept.",
"intent": "myIT",
"entities": []
},
{
"text": "I want to report an issue to myIT",
"intent": "myIT",
"entities": []
},
{
"text": "How can i report a problem to myIT?",
"intent": "myIT",
"entities": []
},
{
"text": "Guide me the process for reporting an issue to myIT",
"intent": "myIT",
"entities": []
},
{
"text": "Can you please explain the process for reporting a problem to myIT",
"intent": "myIT",
"entities": []
},
{
"text": "Can you please explain the process for reporting an issue to myIT",
"intent": "myIT",
"entities": []
},
{
"text": "i want to report an issue",
"intent": "myIT",
"entities": []
},
{
"text": "how to report an issue",
"intent": "myIT",
"entities": []
},
{
"text": "What i have to do to report an issue",
"intent": "myIT",
"entities": []
},
{
"text": "I want to report an issue",
"intent": "myIT",
"entities": []
},
{
"text": "I am facing a lot of problems how can i report it .",
"intent": "myIT",
"entities": []
},
{
"text": "want to report an issue to myIT",
"intent": "myIT",
"entities": []
},
{
"text": "i really want to report an issue to my IT",
"intent": "myIT",
"entities": []
},
{
"text": "How can I give feedback?",
"intent": "feedback",
"entities": []
},
{
"text": "I want to give a feedback",
"intent": "feedback",
"entities": []
},
{
"text": "What to do for giving a feedback?",
"intent": "feedback",
"entities": []
},
{
"text": "Can i provide with a feedback?",
"intent": "feedback",
"entities": []
},
{
"text": "What i have to do for leaving a feedback?",
"intent": "feedback",
"entities": []
},
{
"text": "Best way to provide a feedback!",
"intent": "feedback",
"entities": []
},
{
"text": "I like to provide a feedback",
"intent": "feedback",
"entities": []
},
{
"text": "I would like to give a feedback",
"intent": "feedback",
"entities": []
},
{
"text": "Feedback",
"intent": "feedback",
"entities": []
},
{
"text": "how can i provide with a feedback?",
"intent": "feedback",
"entities": []
},
{
"text": "i like to provide a feedback",
"intent": "feedback",
"entities": []
},
{
"text": "what i have to do for giving a feedback?",
"intent": "feedback",
"entities": []
},
{
"text": "what will i have to do for a feedback?",
"intent": "feedback",
"entities": []
},
{
"text": "i would like to provide with feedback",
"intent": "feedback",
"entities": []
},
{
"text": "what is the best way to provide a feedback",
"intent": "feedback",
"entities": []
},
{
"text": "i cannot find a way so that i can give a feedback",
"intent": "feedback",
"entities": []
},
{
"text": "i cannot find a way so that i can provide with a feedback",
"intent": "feedback",
"entities": []
},
{
"text": "i want to provide a feedback",
"intent": "feedback",
"entities": []
},
{
"text": "i want to provide with a feedback",
"intent": "feedback",
"entities": []
},
{
"text": "How to extend my archive retention policy?",
"intent": "RetentionPolicy",
"entities": []
},
{
"text": "I want to extend my archive retention policy",
"intent": "RetentionPolicy",
"entities": []
},
{
"text": "Best way to extend my archive retention policy",
"intent": "RetentionPolicy",
"entities": []
},
{
"text": "Suggest a way so that i can extend my archive retention policy",
"intent": "RetentionPolicy",
"entities": []
},
{
"text": "How can i extend my archive retention policy?",
"intent": "RetentionPolicy",
"entities": []
},
{
"text": "How can i increase my retention policy?",
"intent": "RetentionPolicy",
"entities": []
},
{
"text": "Suggest a way so that i can increase retention policy",
"intent": "RetentionPolicy",
"entities": []
},
{
"text": "Best way to increase my archive retention policy",
"intent": "RetentionPolicy",
"entities": []
},
{
"text": "How fast can i extend my archive retention policy?",
"intent": "RetentionPolicy",
"entities": []
},
{
"text": "How fast can i increase my archive retention policy?",
"intent": "RetentionPolicy",
"entities": []
},
{
"text": "How fast can i increase a retention policy?",
"intent": "RetentionPolicy",
"entities": []
},
{
"text": "best way to extend archive retention policy",
"intent": "RetentionPolicy",
"entities": []
},
{
"text": "what will be the best way to extend retention policy",
"intent": "RetentionPolicy",
"entities": []
},
{
"text": "What do you know about extending archive policies?",
"intent": "RetentionPolicy",
"entities": []
},
{
"text": "Do you know anything about extending archive policies?",
"intent": "RetentionPolicy",
"entities": []
},
{
"text": "What can i know about extending archive policies?",
"intent": "RetentionPolicy",
"entities": []
},
{
"text": "What about extending archive policies?",
"intent": "RetentionPolicy",
"entities": []
},
{
"text": "I want to know about extending archive policies",
"intent": "RetentionPolicy",
"entities": []
},
{
"text": "Did you know anything about extending archive policies?",
"intent": "RetentionPolicy",
"entities": []
},
{
"text": "What do i have to for extending archive policies?",
"intent": "RetentionPolicy",
"entities": []
},
{
"text": "How do I add generic mailbox to my personal mailbox?",
"intent": "GenericMailbox",
"entities": []
},
{
"text": "I want to add a generic mailbox to my personal mailbox",
"intent": "GenericMailbox",
"entities": []
},
{
"text": "Please help me I want to add a generic mailbox to my personal mailbox.",
"intent": "GenericMailbox",
"entities": []
},
{
"text": "Generic mailbox for personal mailbox",
"intent": "GenericMailbox",
"entities": []
},
{
"text": "How can i add a generic mailbox to my mailbox?",
"intent": "GenericMailbox",
"entities": []
},
{
"text": "Please provide measures for adding a generic mailbox to my personal mailbox",
"intent": "GenericMailbox",
"entities": []
},
{
"text": "Please provide measures for adding a generic mailbox to a personal mailbox",
"intent": "GenericMailbox",
"entities": []
},
{
"text": "Please provide some steps so that i can add a generic mailbox to my personal mailbox",
"intent": "GenericMailbox",
"entities": []
},
{
"text": "What do you know about adding generic mailbox?",
"intent": "GenericMailbox",
"entities": []
},
{
"text": "What do you know about about adding generic mailbox to my personal mailbox?",
"intent": "GenericMailbox",
"entities": []
},
{
"text": "What do you know about adding generic mail box?",
"intent": "GenericMailbox",
"entities": []
},
{
"text": "What do you know about about adding generic mailbox to my personal mail box?",
"intent": "GenericMailbox",
"entities": []
},
{
"text": "What do you know about adding generic mail-box?",
"intent": "GenericMailbox",
"entities": []
},
{
"text": "What do you know about about adding generic mailbox to my personal mail-box?",
"intent": "GenericMailbox",
"entities": []
},
{
"text": "Do you know anything about adding generic mailbox to my personal mailbox?",
"intent": "GenericMailbox",
"entities": []
},
{
"text": "Do you know anything about adding generic mailbox?",
"intent": "GenericMailbox",
"entities": []
},
{
"text": "Generic mailbox?",
"intent": "GenericMailbox",
"entities": []
},
{
"text": "Did you know anything about adding generic mail box?",
"intent": "GenericMailbox",
"entities": []
},
{
"text": "Did you know anything about adding generic mailbox to my personal mail box?",
"intent": "GenericMailbox",
"entities": []
},
{
"text": "Tell me something about adding generic mailbox to my personal mail box?",
"intent": "GenericMailbox",
"entities": []
},
{
"text": "Tell me something about adding generic mail box?",
"intent": "GenericMailbox",
"entities": []
},
{
"text": "How do I add oov mailbox to my personal mailbox?",
"intent": "GenericMailbox",
"entities": []
},
{
"text": "How do I add generic oov to my personal oov?",
"intent": "GenericMailbox",
"entities": []
},
{
"text": "Generic mailbox",
"intent": "GenericMailbox",
"entities": []
},
{
"text": "What do you know about adding oov mail box?",
"intent": "GenericMailbox",
"entities": []
},
{
"text": "How do I use self help?",
"intent": "SelfHelp",
"entities": []
},
{
"text": "I want to use self help!",
"intent": "SelfHelp",
"entities": []
},
{
"text": "How can i use self help?",
"intent": "SelfHelp",
"entities": []
},
{
"text": "Please i am not able to use self help",
"intent": "SelfHelp",
"entities": []
},
{
"text": "i am not able to use self help",
"intent": "SelfHelp",
"entities": []
},
{
"text": "What is the best way to use self help?",
"intent": "SelfHelp",
"entities": []
},
{
"text": "Guide me please i am not able to use self help",
"intent": "SelfHelp",
"entities": []
},
{
"text": "This is embarrassing i am not able to access self help",
"intent": "SelfHelp",
"entities": []
},
{
"text": "Best way to use self help",
"intent": "SelfHelp",
"entities": []
},
{
"text": "Suggest a way so that i can use self help",
"intent": "SelfHelp",
"entities": []
},
{
"text": "Do you know any thing related to self help?",
"intent": "SelfHelp",
"entities": []
},
{
"text": "Can you tell me how can i use self help?",
"intent": "SelfHelp",
"entities": []
},
{
"text": "Did you know anything about self help?",
"intent": "SelfHelp",
"entities": []
},
{
"text": "Did you know anything about using self help?",
"intent": "SelfHelp",
"entities": []
},
{
"text": "What do i have to do for using help?",
"intent": "SelfHelp",
"entities": []
},
{
"text": "What can i do for using help?",
"intent": "SelfHelp",
"entities": []
},
{
"text": "What can i do for using self help?",
"intent": "SelfHelp",
"entities": []
},
{
"text": "Please help i am not able to use self help!",
"intent": "SelfHelp",
"entities": []
},
{
"text": "I need to use self help asap",
"intent": "SelfHelp",
"entities": []
},
{
"text": "What is this self help! i want to know how can i use it",
"intent": "SelfHelp",
"entities": []
},
{
"text": "i want to use self help. please guide me",
"intent": "SelfHelp",
"entities": []
},
{
"text": "How can i use oov help?",
"intent": "SelfHelp",
"entities": []
},
{
"text": "How do I approve requests on myIT?",
"intent": "myITApprove",
"entities": []
},
{
"text": "I want to approve requests on my IT",
"intent": "myITApprove",
"entities": []
},
{
"text": "How can i approve any request on myIT?",
"intent": "myITApprove",
"entities": []
},
{
"text": "What is the best way so that i can approve my request on myIT?",
"intent": "myITApprove",
"entities": []
},
{
"text": "What is the best way so that i can approve my request on my IT?",
"intent": "myITApprove",
"entities": []
},
{
"text": "Best way to approve requests on myIT",
"intent": "myITApprove",
"entities": []
},
{
"text": "Guide me a way so that i can approve my request on myIT",
"intent": "myITApprove",
"entities": []
},
{
"text": "I don't know how can i approve my request on my IT",
"intent": "myITApprove",
"entities": []
},
{
"text": "Do you know how can i approve requests on myIT?",
"intent": "myITApprove",
"entities": []
},
{
"text": "Do you know how can i approve requests on my IT?",
"intent": "myITApprove",
"entities": []
},
{
"text": "Do you know how can i approve requests on my-IT?",
"intent": "myITApprove",
"entities": []
},
{
"text": "Do you know how can i approve requests from my IT?",
"intent": "myITApprove",
"entities": []
},
{
"text": "Did you know how can i approve requests from myIT desk?",
"intent": "myITApprove",
"entities": []
},
{
"text": "What do i have to do for approving my request from myIT?",
"intent": "myITApprove",
"entities": []
},
{
"text": "What do i have to do for approving my request from my IT?",
"intent": "myITApprove",
"entities": []
},
{
"text": "What do i have to do for approving my request from my-IT?",
"intent": "myITApprove",
"entities": []
},
{
"text": "What can i do for approving my request from my IT?",
"intent": "myITApprove",
"entities": []
},
{
"text": "What can i do for approving my request from my-IT?",
"intent": "myITApprove",
"entities": []
},
{
"text": "Steps to follow for approving a request?",
"intent": "myITApprove",
"entities": []
},
{
"text": "Steps to follow for approving a request from myIT?",
"intent": "myITApprove",
"entities": []
},
{
"text": "Steps to follow for approving a request from my IT?",
"intent": "myITApprove",
"entities": []
},
{
"text": "Steps to follow for approving a request from my-IT?",
"intent": "myITApprove",
"entities": []
},
{
"text": "Steps to follow for approving my request from my IT?",
"intent": "myITApprove",
"entities": []
},
{
"text": "Steps to follow for approving my request from my-IT?",
"intent": "myITApprove",
"entities": []
},
{
"text": "How do I get my current IP address?",
"intent": " IPAddress",
"entities": []
},
{
"text": "How do I get my current ip address?",
"intent": " IPAddress",
"entities": []
},
{
"text": "I want to know my current IP address",
"intent": " IPAddress",
"entities": []
},
{
"text": "I want to know my current ip address",
"intent": " IPAddress",
"entities": []
},
{
"text": "i wanted to know my IP address.",
"intent": " IPAddress",
"entities": []
},
{
"text": "I do not know my IP address",
"intent": " IPAddress",
"entities": []
},
{
"text": "i don't know my IP address",
"intent": " IPAddress",
"entities": []
},
{
"text": "What is my IP address?",
"intent": " IPAddress",
"entities": []
},
{
"text": "What will be my IP address?",
"intent": " IPAddress",
"entities": []
},
{
"text": "Guide me how can i know my IP address",
"intent": " IPAddress",
"entities": []
},
{
"text": "This is crazy i do not know my current IP address",
"intent": " IPAddress",
"entities": []
},
{
"text": "Please tell me the IP address of my Desktop",
"intent": " IPAddress",
"entities": []
},
{
"text": "Please tell me the IP address of my laptop",
"intent": " IPAddress",
"entities": []
},
{
"text": "Can you kindly tell me my IP address?",
"intent": " IPAddress",
"entities": []
},
{
"text": "Do you how can i get my IP address?",
"intent": " IPAddress",
"entities": []
},
{
"text": "Did you know how can i get a IP address",
"intent": " IPAddress",
"entities": []
},
{
"text": "Did you know a way to get my laptop's IP ?",
"intent": " IPAddress",
"entities": []
},
{
"text": "Did you know a way to get my laptop's IP address?",
"intent": " IPAddress",
"entities": []
},
{
"text": "Do you how can i get my system's IP?",
"intent": " IPAddress",
"entities": []
},
{
"text": "Did you know a way to get my system's IP address?",
"intent": " IPAddress",
"entities": []
},
{
"text": "Guide me i want to know my system's IP",
"intent": " IPAddress",
"entities": []
},
{
"text": "Guide me i want to know my laptop's IP",
"intent": " IPAddress",
"entities": []
},
{
"text": "What will be my wifi's ip address?",
"intent": " IPAddress",
"entities": []
},
{
"text": "Do you know anything about getting my system's ip address?",
"intent": " IPAddress",
"entities": []
},
{
"text": "How can i get my lappy's ip ?",
"intent": " IPAddress",
"entities": []
},
{
"text": "IP Address",
"intent": " IPAddress",
"entities": []
},
{
"text": "IP address",
"intent": " IPAddress",
"entities": []
},
{
"text": "Fetch IP address",
"intent": " IPAddress",
"entities": []
},
{
"text": "How do I get my current oov address?",
"intent": " IPAddress",
"entities": []
},
{
"text": "FETCH ME MY IP ADRESS",
"intent": " IPAddress",
"entities": []
},
{
"text": "FETCH ME MY IP oov",
"intent": " IPAddress",
"entities": []
},
{
"text": "fetch ip adress",
"intent": " IPAddress",
"entities": []
},
{
"text": "fetch an ip",
"intent": " IPAddress",
"entities": []
},
{
"text": "fetch my ip adress",
"intent": " IPAddress",
"entities": []
},
{
"text": "fetch IP adress",
"intent": " IPAddress",
"entities": []
},
{
"text": "fetch ip adress",
"intent": " IPAddress",
"entities": []
},
{
"text": "How do I order a new software?",
"intent": "OrderSoftware",
"entities": []
},
{
"text": "I want to order a new software",
"intent": "OrderSoftware",
"entities": []
},
{
"text": "How can i order a new software",
"intent": "OrderSoftware",
"entities": []
},
{
"text": "I want to place a request for a new software",
"intent": "OrderSoftware",
"entities": []
},
{
"text": "I need a new software. What do I do?",
"intent": "OrderSoftware",
"entities": []
},
{
"text": "Can you guide me with the process to request for a new software?",
"intent": "OrderSoftware",
"entities": []
},
{
"text": "I want to request for a new software",
"intent": "OrderSoftware",
"entities": []
},
{
"text": "How can i request for a new software",
"intent": "OrderSoftware",
"entities": []
},
{
"text": "Best way to request for a new software",
"intent": "OrderSoftware",
"entities": []
},
{
"text": "New software please",
"intent": "OrderSoftware",
"entities": []
},
{
"text": "Steps to order a new software please",
"intent": "OrderSoftware",
"entities": []
},
{
"text": "i want to know how can i place a request for a new software",
"intent": "OrderSoftware",
"entities": []
},
{
"text": "I want to order a new software and i want to know how?",
"intent": "OrderSoftware",
"entities": []
},
{
"text": "Do you know anything about ordering a software?",
"intent": "OrderSoftware",
"entities": []
},
{
"text": "Did you know anything about ordering a software?",
"intent": "OrderSoftware",
"entities": []
},
{
"text": "I want to order a software plz help",
"intent": "OrderSoftware",
"entities": []
},
{
"text": "plz help me ordering a software",
"intent": "OrderSoftware",
"entities": []
},
{
"text": "i need help ordering a software",
"intent": "OrderSoftware",
"entities": []
},
{
"text": "What do you know about placing an order for a new software",
"intent": "OrderSoftware",
"entities": []
},
{
"text": "Will you please place an order for a new software?",
"intent": "OrderSoftware",
"entities": []
},
{
"text": "Place a software order",
"intent": "OrderSoftware",
"entities": []
},
{
"text": "Order a software for me",
"intent": "OrderSoftware",
"entities": []
},
{
"text": "I want to place a request for a new software",
"intent": "OrderSoftware",
"entities": []
},
{
"text": "Can u plz order a software for me?",
"intent": "OrderSoftware",
"entities": []
},
{
"text": "How do I order a new oov?",
"intent": "OrderSoftware",
"entities": []
},
{
"text": "how can i request a new sftware",
"intent": "OrderSoftware",
"entities": []
},
{
"text": "How do I configure Email on my mobile",
"intent": "EmailConfigure",
"entities": []
},
{
"text": "I want to configure Email to my device",
"intent": "EmailConfigure",
"entities": []
},
{
"text": "I want to configure Email to my mobile",
"intent": "EmailConfigure",
"entities": []
},
{
"text": "What can i do to get Email on my mobile",
"intent": "EmailConfigure",
"entities": []
},
{
"text": "What can i do to get mails on my mobile",
"intent": "EmailConfigure",
"entities": []
},
{
"text": "What can i do to get emails on my mobile",
"intent": "EmailConfigure",
"entities": []
},
{
"text": "What can i do to get emails on my device",
"intent": "EmailConfigure",
"entities": []
},
{
"text": "What can i do to get mails on my device",
"intent": "EmailConfigure",
"entities": []
},
{
"text": "How do I configure Email on my android",
"intent": "EmailConfigure",
"entities": []
},
{
"text": "How do I configure Email on my iphone",
"intent": "EmailConfigure",
"entities": []
},
{
"text": "How do I configure Email on my ios",
"intent": "EmailConfigure",
"entities": []
},
{
"text": "How do I configure Email on my blackberry",
"intent": "EmailConfigure",
"entities": []
},
{
"text": "I want to configure Email to my android",
"intent": "EmailConfigure",
"entities": []
},
{
"text": "I want to configure Email to my iphone",
"intent": "EmailConfigure",
"entities": []
},
{
"text": "I want to configure Email to my ios",
"intent": "EmailConfigure",
"entities": []
},
{
"text": "I want to configure Email to my blackberry",
"intent": "EmailConfigure",
"entities": []
},
{
"text": "What can i do to get Email on my device",
"intent": "EmailConfigure",
"entities": []
},
{
"text": "What can i do to get Email on my android",
"intent": "EmailConfigure",
"entities": []
},
{
"text": "What can i do to get Email on my android",
"intent": "EmailConfigure",
"entities": []
},
{
"text": "What can i do to get Email on my iphone",
"intent": "EmailConfigure",
"entities": []
},
{
"text": "What can i do to get Email on my ios",
"intent": "EmailConfigure",
"entities": []
},
{
"text": "What can i do to get Email on my blackberry",
"intent": "EmailConfigure",
"entities": []
},
{
"text": "Not able to configure mails on my device",
"intent": "EmailConfigure",
"entities": []
},
{
"text": "Not able to configure mails on my mobile",
"intent": "EmailConfigure",
"entities": []
},
{
"text": "Not able to configure mails on my droid",
"intent": "EmailConfigure",
"entities": []
},
{
"text": "Not able to configure mails on my android",
"intent": "EmailConfigure",
"entities": []
},
{
"text": "Not able to configure mails on my iphone",
"intent": "EmailConfigure",
"entities": []
},
{
"text": "Not able to configure mails on my ios",
"intent": "EmailConfigure",
"entities": []
},
{
"text": "Not able to configure mails on my blackberry",
"intent": "EmailConfigure",
"entities": []
},
{
"text": "Not able to configure emails on my device",
"intent": "EmailConfigure",
"entities": []
},
{
"text": "Not able to configure emails on my mobile",
"intent": "EmailConfigure",
"entities": []
},
{
"text": "Not able to configure emails on my android",
"intent": "EmailConfigure",
"entities": []
},
{
"text": "configure Email on my smartphone",
"intent": "EmailConfigure",
"entities": []
},
{
"text": "configure Emails on my smartphone",
"intent": "EmailConfigure",
"entities": []
},
{
"text": "configure mails on my smartphone",
"intent": "EmailConfigure",
"entities": []
},
{
"text": "configure Email on my android",
"intent": "EmailConfigure",
"entities": []
},
{
"text": "configure Email on my iphone",
"intent": "EmailConfigure",
"entities": []
},
{
"text": "configure Email on my ios",
"intent": "EmailConfigure",
"entities": []
},
{
"text": "Configure Email",
"intent": "EmailConfigure",
"entities": []
},
{
"text": "Configure Email id",
"intent": "EmailConfigure",
"entities": []
},
{
"text": "Set up my email id on my device",
"intent": "EmailConfigure",
"entities": []
},
{
"text": "Why is Service Desk always unreachable?",
"intent": "ServiceDeskUnreachable",
"entities": []
},
{
"text": "service desk unreachable?",
"intent": "ServiceDeskUnreachable",
"entities": []
},
{
"text": "I tried contacting the service desk but it is not reachable",
"intent": "ServiceDeskUnreachable",
"entities": []
},
{
"text": "Why i am not able to contact the service desk?",
"intent": "ServiceDeskUnreachable",
"entities": []
},
{
"text": "Tried calling service desk several times but it's unreachable",
"intent": "ServiceDeskUnreachable",
"entities": []
},
{
"text": "What is happening i am not able to talk to service desk?",
"intent": "ServiceDeskUnreachable",
"entities": []
},
{
"text": "There is a wait time of 15 minutes at Service Desk. Am I supposed to wait that long?",
"intent": "ServiceDeskUnreachable",
"entities": []
},
{
"text": "long wait time on service desk",
"intent": "ServiceDeskUnreachable",
"entities": []
},
{
"text": "You're service desk sucks",
"intent": "ServiceDeskUnreachable",
"entities": []
},
{
"text": "What's wrong with your service desk guys?",
"intent": "ServiceDeskUnreachable",
"entities": []
},
{
"text": "It is really frustrating your wait time is going too long at service desk.",
"intent": "ServiceDeskUnreachable",
"entities": []
},
{
"text": "Do you know why i am not able to contact with service desk?",
"intent": "ServiceDeskUnreachable",
"entities": []
},
{
"text": "Did you know why i am not able to contact with service desk?",
"intent": "ServiceDeskUnreachable",
"entities": []
},
{
"text": "Can you tell me why i am not able to contact with service desk?",
"intent": "ServiceDeskUnreachable",
"entities": []
},
{
"text": "I am trying contacting your service desk but i cannot reach out to them.",
"intent": "ServiceDeskUnreachable",
"entities": []
},
{
"text": "Service desk unreachable!",
"intent": "ServiceDeskUnreachable",
"entities": []
},
{
"text": "Service desk not responding",
"intent": "ServiceDeskUnreachable",
"entities": []
},
{
"text": "Unable to reach service desk",
"intent": "ServiceDeskUnreachable",
"entities": []
},
{
"text": "Will you please help i am not able to reach your help desk",
"intent": "ServiceDeskUnreachable",
"entities": []
},
{
"text": "Help desk not available",
"intent": "ServiceDeskUnreachable",
"entities": []
},
{
"text": "Service desk not available",
"intent": "ServiceDeskUnreachable",
"entities": []
},
{
"text": "Why is oov Desk always unreachable?",
"intent": "ServiceDeskUnreachable",
"entities": []
},
{
"text": "Why is Service oov always unreachable?",
"intent": "ServiceDeskUnreachable",
"entities": []
},
{
"text": "customer support helpdesk does not respond to my call",
"intent": "ServiceDeskUnreachable",
"entities": []
},
{
"text": "i can't get in",
"intent": "ClientSystemIssue",
"entities": []
},
{
"text": "my computer keeps freezing",
"intent": "ClientSystemIssue",
"entities": []
},
{
"text": "my computer won't start",
"intent": "ClientSystemIssue",
"entities": []
},
{
"text": "my system hang",
"intent": "ClientSystemIssue",
"entities": []
},
{
"text": "the machine is broken",
"intent": "ClientSystemIssue",
"entities": []
},
{
"text": "the pc won't boot",
"intent": "ClientSystemIssue",
"entities": []
},
{
"text": "my system hangs",
"intent": "ClientSystemIssue",
"entities": []
},
{
"text": "I am not able to get in",
"intent": "ClientSystemIssue",
"entities": []
},
{
"text": "i am not able to login",
"intent": "ClientSystemIssue",
"entities": []
},
{
"text": "my computer is not working",
"intent": "ClientSystemIssue",
"entities": []
},
{
"text": "my computer is not waking up",
"intent": "ClientSystemIssue",
"entities": []
},
{
"text": "my computer is hanging",
"intent": "ClientSystemIssue",
"entities": []
},
{
"text": "i cannot work my system is shutting down",
"intent": "ClientSystemIssue",
"entities": []
},
{
"text": "the system is not booting up",
"intent": "ClientSystemIssue",
"entities": []
},
{
"text": "my pc is hanging alott",
"intent": "ClientSystemIssue",
"entities": []
},
{
"text": "my laptop screen is not showing up",
"intent": "ClientSystemIssue",
"entities": []
},
{
"text": "my pc is screen is not showing up",
"intent": "ClientSystemIssue",
"entities": []
},
{
"text": "my computer is facing issues",
"intent": "ClientSystemIssue",
"entities": []
},
{
"text": "What type for issues can you handle?",
"intent": "FAQIssues",
"entities": []
},
{
"text": "What IR4HD issues you can resolve?",
"intent": "FAQIssues",
"entities": []
},
{
"text": "what type of issues you can help resolve?",
"intent": "FAQIssues",
"entities": []
},
{
"text": "what type of ir4hd issue you can resolve?",
"intent": "FAQIssues",
"entities": []
},
{
"text": "what type of ir4hd issue you can help resolve?",
"intent": "FAQIssues",
"entities": []
},
{
"text": "ir4hd issue?",
"intent": "FAQIssues",
"entities": []
},
{
"text": "IR4HD issues?",
"intent": "FAQIssues",
"entities": []
},
{
"text": "What are IR4HD issues?",
"intent": "FAQIssues",
"entities": []
},
{
"text": "What are IR4HD support issues?",
"intent": "FAQIssues",
"entities": []
},
{
"text": "What are ir4hd issues?",
"intent": "FAQIssues",
"entities": []
},
{
"text": "What are ir4hd support issues?",
"intent": "FAQIssues",
"entities": []
},
{
"text": "what ir4hd issues?",
"intent": "FAQIssues",
"entities": []
},
{
"text": "i dont understand what issues u r referring to?",
"intent": "FAQIssues",
"entities": []
},
{
"text": "i dont understand what support issues u r referring to?",
"intent": "FAQIssues",
"entities": []
},
{
"text": "i dont understand what support issues u r talking about?",
"intent": "FAQIssues",
"entities": []
},
{
"text": "i do not know what IR4HD issues you are talking about",
"intent": "FAQIssues",
"entities": []
},
{
"text": "help i do not know what to ask!",
"intent": "FAQIssues",
"entities": []
},
{
"text": "can you provide me in detail what issues you can guide me through",
"intent": "FAQIssues",
"entities": []
},
{
"text": "what faq's u can answer?",
"intent": "FAQIssues",
"entities": []
},
{
"text": "tell me what can i ask u?",
"intent": "FAQIssues",
"entities": []
},
{
"text": "faq menu",
"intent": "FAQIssues",
"entities": []
},
{
"text": "faq???",
"intent": "FAQIssues",
"entities": []
},
{
"text": "show me faq major topics",
"intent": "FAQIssues",
"entities": []
},
{
"text": "ticket not creating",
"intent": "ClientSystemIssue",
"entities": []
},
{
"text": "My ITSM login is not working",
"intent": "ClientSystemIssue",
"entities": []
},
{
"text": "how to configure ip adress of my system??",
"intent": "IPAddress",
"entities": []
},
{
"text": "what do know about my IT",
"intent": "myIT",
"entities": []
},
{
"text": "i want to provide a feedback",
"intent": "feedback",
"entities": []
},
{
"text": "i want to provide with a feedback",
"intent": "feedback",
"entities": []
},
{
"text": "how to send feedback to the concerned authority???",
"intent": "feedback",
"entities": []
},
{
"text": "how to provide a feedback to the concerned authority???",
"intent": "feedback",
"entities": []
},
{
"text": "my",
"intent": "Fallback",
"entities": []
},
{
"text": "all ticket details",
"intent": "AllTickets",
"entities": []
},
{
"text": "faq queries?",
"intent": "FAQIssues",
"entities": []
},
{
"text": "faq queries...?",
"intent": "FAQIssues",
"entities": []
},
{
"text": "show which faq queries?",
"intent": "FAQIssues",
"entities": []
},
{
"text": "show which faq queries u cn answer?",
"intent": "FAQIssues",
"entities": []
},
{
"text": "Unable to recreate the bug. Added By: Alan.Parker",
"intent": "Fallback",
"entities": []
},
{
"text": "Added By: [Sid Kumar (sid.kumar@vayusphere.com)]: Test Note",
"intent": "Fallback",
"entities": []
},
{
"text": "lappy stopped working",
"intent": "ClientSystemIssue",
"entities": []
},
{
"text": "919891928919",
"intent": "MobNumberInt",
"entities": [
{
"start": 0,
"end": 12,
"value": "919891928919",
"entity": "mobNum"
}
]
},
{
"text": "mobile no is 91-9887675634",
"intent": "MobNumberInt",
"entities": [
{
"start": 14,
"end": 27,
"value": "91-9887675634",
"entity": "mobNum"
}
]
},
{
"text": "mobile no is 919887675634",
"intent": "MobNumberInt",
"entities": [
{
"start": 14,
"end": 26,
"value": "919887675634",
"entity": "mobNum"
}
]
},
{
"text": "mobile no 919887675634",
"intent": "MobNumberInt",
"entities": [
{
"start": 11,
"end": 23,
"value": "919887675634",
"entity": "mobNum"
}
]
},
{
"text": "mobile no 919883937456",
"intent": "MobNumberInt",
"entities": [
{
"start": 11,
"end": 23,
"value": "919883937456",
"entity": "mobNum"
}
]
},
{
"text": "mobile no 919891928919",
"intent": "MobNumberInt",
"entities": [
{
"start": 11,
"end": 23,
"value": "919891928919",
"entity": "mobNum"
}
]
},
{
"text": "mobile no = 919891928919",
"intent": "MobNumberInt",
"entities": [
{
"start": 12,
"end": 24,
"value": "919891928919",
"entity": "mobNum"
}
]
},
{
"text": "91-9891928919",
"intent": "MobNumberInt",
"entities": [
{
"start": 0,
"end": 13,
"value": "91-9891928919",
"entity": "mobNum"
}
]
},
{
"text": "mobile number 1245-302-3977",
"intent": "MobNumberInt",
"entities": [
{
"start": 14,
"end": 27,
"value": "1245-302-3977",
"entity": "mobNum"
}
]
},
{
"text": "no 919891928919",
"intent": "MobNumberInt",
"entities": [
{
"start": 3,
"end": 15,
"value": "919891928919",
"entity": "mobNum"
}
]
},
{
"text": "+919891928919",
"intent": "MobNumberInt",
"entities": [
{
"start": 0,
"end": 13,
"value": "+919891928919",
"entity": "mobNum"
}
]
},
{
"text": "mob. no. 919891928919",
"intent": "MobNumberInt",
"entities": [
{
"start": 9,
"end": 21,
"value": "919891928919",
"entity": "mobNum"
}
]
},
{
"text": "mobile number 919891928919",
"intent": "MobNumberInt",
"entities": [
{
"start": 14,
"end": 26,
"value": "919891928919",
"entity": "mobNum"
}
]
},
{
"text": "mobile number 245-302-3977",
"intent": "MobNumberInt",
"entities": [
{
"start": 14,
"end": 26,
"value": "245-302-3977",
"entity": "mobNum"
}
]
},
{
"text": "mob no. 9891928919",
"intent": "MobNumberInt",
"entities": [
{
"start": 8,
"end": 18,
"value": "9891928919",
"entity": "mobNum"
}
]
},
{
"text": "mobile number 2453023977",
"intent": "MobNumberInt",
"entities": [
{
"start": 14,
"end": 24,
"value": "2453023977",
"entity": "mobNum"
}
]
},
{
"text": "mobile no. 9891928919",
"intent": "MobNumberInt",
"entities": [
{
"start": 11,
"end": 21,
"value": "9891928919",
"entity": "mobNum"
}
]
},
{
"text": "2453023977",
"intent": "MobNumberInt",
"entities": [
{
"start": 0,
"end": 10,
"value": "2453023977",
"entity": "mobNum"
}
]
},
{
"text": "245-302-3977",
"intent": "MobNumberInt",
"entities": [
{
"start": 0,
"end": 12,
"value": "245-302-3977",
"entity": "mobNum"
}
]
},
{
"text": "mobile no. 919891928919",
"intent": "MobNumberInt",
"entities": [
{
"start": 11,
"end": 23,
"value": "919891928919",
"entity": "mobNum"
}
]
},
{
"text": "mobile no. 2453023977",
"intent": "MobNumberInt",
"entities": [
{
"start": 11,
"end": 21,
"value": "2453023977",
"entity": "mobNum"
}
]
},
{
"text": "mob 245-302-3977",
"intent": "MobNumberInt",
"entities": [
{
"start": 4,
"end": 16,
"value": "245-302-3977",
"entity": "mobNum"
}
]
},
{
"text": "mobile no : 9891928919",
"intent": "MobNumberInt",
"entities": [
{
"start": 12,
"end": 22,
"value": "9891928919",
"entity": "mobNum"
}
]
},
{
"text": "no no.",
"intent": "MobNoChngePassNo",
"entities": []
},
{
"text": "no numb.",
"intent": "MobNoChngePassNo",
"entities": []
},
{
"text": "no no",
"intent": "MobNoChngePassNo",
"entities": []
},
{
"text": "no number",
"intent": "MobNoChngePassNo",
"entities": []
},
{
"text": "no mob",
"intent": "MobNoChngePassNo",
"entities": []
},
{
"text": "no mobile",
"intent": "MobNoChngePassNo",
"entities": []
},
{
"text": "dont have mob no",
"intent": "MobNoChngePassNo",
"entities": []
},
{
"text": "no mobile no.",
"intent": "MobNoChngePassNo",
"entities": []
},
{
"text": "I disagree",
"intent": "MobNoChngePassNo",
"entities": []
},
{
"text": "not really",
"intent": "MobNoChngePassNo",
"entities": []
},
{
"text": "no",
"intent": "MobNoChngePassNo",
"entities": []
},
{
"text": "not interested",
"intent": "MobNoChngePassNo",
"entities": []
},
{
"text": "I don't want that",
"intent": "MobNoChngePassNo",
"entities": []
},
{
"text": "I don't think so",
"intent": "MobNoChngePassNo",
"entities": []
},
{
"text": "definitely not",
"intent": "MobNoChngePassNo",
"entities": []
},
{
"text": "don't do it",
"intent": "MobNoChngePassNo",
"entities": []
},
{
"text": "(555) 555-1234",
"intent": "MobNumberInt",
"entities": [
{
"start": 0,
"end": 14,
"value": "(555) 555-1234",
"entity": "mobNum"
}
]
},
{
"text": "202-555-0111",
"intent": "MobNumberInt",
"entities": [
{
"start": 0,
"end": 12,
"value": "202-555-0111",
"entity": "mobNum"
}
]
},
{
"text": "202-555-0181",
"intent": "MobNumberInt",
"entities": [
{
"start": 0,
"end": 12,
"value": "202-555-0181",
"entity": "mobNum"
}
]
},
{
"text": "mobile num is 202-555-0128",
"intent": "MobNumberInt",
"entities": [
{
"start": 14,
"end": 26,
"value": "202-555-0128",
"entity": "mobNum"
}
]
},
{
"text": "my mobile number is 202-555-0128",
"intent": "MobNumberInt",
"entities": [
{
"start": 20,
"end": 32,
"value": "202-555-0128",
"entity": "mobNum"
}
]
},
{
"text": "hi my name is nikhil i would like to change my account password my mobile number is 202-555-0128",
"intent": "MobNumberInt",
"entities": [
{
"start": 83,
"end": 96,
"value": " 202-555-0128",
"entity": "mobNum"
}
]
},
{
"text": "hi my name is nikhil i would like to reset my account password my mobile number is 202-555-0128",
"intent": "MobNumberInt",
"entities": [
{
"start": 82,
"end": 95,
"value": " 202-555-0128",
"entity": "mobNum"
}
]
},
{
"text": "i want to change my account password for id alan.parker@ferminich.com, my mobile num is 202-555-0128 ",
"intent": "MobNumberInt",
"entities": [
{
"start": 89,
"end": 102,
"value": "202-555-0128 ",
"entity": "mobNum"
}
]
},
{
"text": "i want to reset my account password for id alan.parker@ferminich.com, my mobile num is 202-555-0128 ",
"intent": "MobNumberInt",
"entities": [
{
"start": 88,
"end": 101,
"value": "202-555-0128 ",
"entity": "mobNum"
}
]
},
{
"text": "i want to view all tickets for id abc@gmail.com",
"intent": "AllTickets",
"entities": []
},
{
"text": "i have no registered mobile num",
"intent": "MobNoChngePassNo",
"entities": []
},
{
"text": "i cannot provide my mobile number sorry privacy issues",
"intent": "MobNoChngePassNo",
"entities": []
},
{
"text": "i am not sure which mobile number i have added for recovery",
"intent": "MobNoChngePassNo",
"entities": []
},
{
"text": "Can we move ahead without providing any mobile number?",
"intent": "MobNoChngePassNo",
"entities": []
},
{
"text": "Is their any alternative way to change pass ?",
"intent": "MobNoChngePassNo",
"entities": []
},
{
"text": "Is their any alternative way to reset pass ?",
"intent": "MobNoChngePassNo",
"entities": []
},
{
"text": "i dont remember the mobile num",
"intent": "MobNoChngePassNo",
"entities": []
},
{
"text": "i cant give u my mob num sorry",
"intent": "MobNoChngePassNo",
"entities": []
},
{
"text": "i will not provide u with my number",
"intent": "MobNoChngePassNo",
"entities": []
},
{
"text": "can u tell me any other way to chang my acc pass?",
"intent": "MobNoChngePassNo",
"entities": []
},
{
"text": "can u tell me any other way to reset my acc pass?",
"intent": "MobNoChngePassNo",
"entities": []
},
{
"text": "change my acc pwd using my email id",
"intent": "MobNoChngePassNo",
"entities": []
},
{
"text": "reset my acc pwd using my email id",
"intent": "MobNoChngePassNo",
"entities": []
},
{
"text": "i am not giving u my cell number",
"intent": "MobNoChngePassNo",
"entities": []
},
{
"text": "is their any other way for pwd reset?",
"intent": "MobNoChngePassNo",
"entities": []
},
{
"text": "is their any other way for pwd change?",
"intent": "MobNoChngePassNo",
"entities": []
},
{
"text": "is their any other way for password change?",
"intent": "MobNoChngePassNo",
"entities": []
},
{
"text": "is their any other way for password reset?",
"intent": "MobNoChngePassNo",
"entities": []
},
{
"text": "crosslink?",
"intent": "Crosslink",
"entities": []
},
{
"text": "wht do u knw about crosslink??",
"intent": "Crosslink",
"entities": []
},
{
"text": "wht is cRosslink?",
"intent": "Crosslink",
"entities": []
},
{
"text": "crosslink????",
"intent": "Crosslink",
"entities": []
},
{
"text": "CROSSlink??????",
"intent": "Crosslink",
"entities": []
},
{
"text": "Explain the term cRosslink??",
"intent": "Crosslink",
"entities": []
},
{
"text": "what is crosslink??",
"intent": "Crosslink",
"entities": []
},
{
"text": "WELCOME",
"intent": "Welcome",
"entities": []
},
{
"text": "crosslink",
"intent": "Crosslink",
"entities": []
},
{
"text": "crosslink",
"intent": "Crosslink",
"entities": []
},
{
"text": "crosslink",
"intent": "Crosslink",
"entities": []
},
{
"text": "crosslink",
"intent": "Crosslink",
"entities": []
},
{
"text": "crosslink",
"intent": "Crosslink",
"entities": []
},
{
"text": "crosslink",
"intent": "Crosslink",
"entities": []
},
{
"text": "Crosslink",
"intent": "Crosslink",
"entities": []
},
{
"text": "i want to reset my acc for id nikhil.bansal@gmail.com my mobile number is 9999468993",
"intent": "MobNumberInt",
"entities": [
{
"start": 74,
"end": 84,
"value": "9999468993",
"entity": "mobNum"
}
]
},
{
"text": "tell me something about mailbox",
"intent": "Mailbox",
"entities": []
},
{
"text": "i need help",
"intent": "helpIntent",
"entities": []
},
{
"text": "i need help asap",
"intent": "helpIntent",
"entities": []
},
{
"text": "919892928949",
"intent": "MobNumberInt",
"entities": [
{
"start": 0,
"end": 12,
"value": "919892928949",
"entity": "mobNum"
}
]
},
{
"text": "+919892928949",
"intent": "MobNumberInt",
"entities": [
{
"start": 0,
"end": 13,
"value": "+919892928949",
"entity": "mobNum"
}
]
},
{
"text": "919999468993",
"intent": "MobNumberInt",
"entities": [
{
"start": 0,
"end": 12,
"value": "919999468993",
"entity": "mobNum"
}
]
},
{
"text": "+919999468993",
"intent": "MobNumberInt",
"entities": [
{
"start": 0,
"end": 13,
"value": "+919999468993",
"entity": "mobNum"
}
]
},
{
"text": "9999468993",
"intent": "MobNumberInt",
"entities": [
{
"start": 0,
"end": 10,
"value": "9999468993",
"entity": "mobNum"
}
]
},
{
"text": "9582338302",
"intent": "MobNumberInt",
"entities": [
{
"start": 0,
"end": 10,
"value": "9582338302",
"entity": "mobNum"
}
]
},
{
"text": "07700 900486",
"intent": "MobNumberInt",
"entities": [
{
"start": 0,
"end": 12,
"value": "07700 900486",
"entity": "mobNum"
}
]
},
{
"text": "07700 900257",
"intent": "MobNumberInt",
"entities": [
{
"start": 0,
"end": 12,
"value": "07700 900257",
"entity": "mobNum"
}
]
},
{
"text": "07700 900428",
"intent": "MobNumberInt",
"entities": [
{
"start": 0,
"end": 12,
"value": "07700 900428",
"entity": "mobNum"
}
]
},
{
"text": "07700 900336",
"intent": "MobNumberInt",
"entities": [
{
"start": 0,
"end": 12,
"value": "07700 900336",
"entity": "mobNum"
}
]
},
{
"text": "+44 7700 900257",
"intent": "MobNumberInt",
"entities": [
{
"start": 0,
"end": 15,
"value": "+44 7700 900257",
"entity": "mobNum"
}
]
},
{
"text": "+44 7700 900428",
"intent": "MobNumberInt",
"entities": [
{
"start": 0,
"end": 15,
"value": "+44 7700 900428",
"entity": "mobNum"
}
]
},
{
"text": "+44 7700 900336",
"intent": "MobNumberInt",
"entities": [
{
"start": 0,
"end": 15,
"value": "+44 7700 900336",
"entity": "mobNum"
}
]
},
{
"text": "9899021485",
"intent": "MobNumberInt",
"entities": [
{
"start": 0,
"end": 10,
"value": "9899021485",
"entity": "mobNum"
}
]
},
{
"text": "+919899021485",
"intent": "MobNumberInt",
"entities": [
{
"start": 0,
"end": 13,
"value": "+919899021485",
"entity": "mobNum"
}
]
},
{
"text": "9999468995",
"intent": "MobNumberInt",
"entities": [
{
"start": 0,
"end": 10,
"value": "9999468995",
"entity": "mobNum"
}
]
},
{
"text": "9873795769",
"intent": "MobNumberInt",
"entities": [
{
"start": 0,
"end": 10,
"value": "9873795769",
"entity": "mobNum"
}
]
},
{
"text": "09899021485",
"intent": "MobNumberInt",
"entities": [
{
"start": 0,
"end": 11,
"value": "09899021485",
"entity": "mobNum"
}
]
},
{
"text": "+919999468993",
"intent": "MobNumberInt",
"entities": [
{
"start": 0,
"end": 13,
"value": "+919999468993",
"entity": "mobNum"
}
]
},
{
"text": "8269373985",
"intent": "MobNumberInt",
"entities": [
{
"start": 0,
"end": 10,
"value": "8269373985",
"entity": "mobNum"
}
]
},
{
"text": "7582338302",
"intent": "MobNumberInt",
"entities": [
{
"start": 0,
"end": 10,
"value": "7582338302",
"entity": "mobNum"
}
]
},
{
"text": "09700 900486",
"intent": "MobNumberInt",
"entities": [
{
"start": 0,
"end": 12,
"value": "09700 900486",
"entity": "mobNum"
}
]
},
{
"text": "+918700 900486",
"intent": "MobNumberInt",
"entities": [
{
"start": 0,
"end": 14,
"value": "+918700 900486",
"entity": "mobNum"
}
]
},
{
"text": "09700 900486",
"intent": "MobNumberInt",
"entities": [
{
"start": 0,
"end": 12,
"value": "09700 900486",
"entity": "mobNum"
}
]
},
{
"text": "how to a new mailbox",
"intent": "Mailbox",
"entities": []
},
{
"text": "how cn i add a new mailbox",
"intent": "Mailbox",
"entities": []
},
{
"text": "new mailbox???",
"intent": "Mailbox",
"entities": []
},
{
"text": "+1(347)573-1270",
"intent": "MobNumberInt",
"entities": [
{
"start": 0,
"end": 15,
"value": "+1(347)573-1270",
"entity": "mobNum"
}
]
},
{
"text": "1(347)573-1270",
"intent": "MobNumberInt",
"entities": [
{
"start": 0,
"end": 14,
"value": "1(347)573-1270",
"entity": "mobNum"
}
]
},
{
"text": "(347)573-1270",
"intent": "MobNumberInt",
"entities": [
{
"start": 0,
"end": 13,
"value": "(347)573-1270",
"entity": "mobNum"
}
]
},
{
"text": "+13475731270",
"intent": "MobNumberInt",
"entities": [
{
"start": 0,
"end": 12,
"value": "+13475731270",
"entity": "mobNum"
}
]
},
{
"text": "(606)285-2832",
"intent": "MobNumberInt",
"entities": [
{
"start": 0,
"end": 13,
"value": "(606)285-2832",
"entity": "mobNum"
}
]
},
{
"text": "+1(575)485-7360",
"intent": "MobNumberInt",
"entities": [
{
"start": 0,
"end": 15,
"value": "+1(575)485-7360",
"entity": "mobNum"
}
]
},
{
"text": "+1(312)693-1461",
"intent": "MobNumberInt",
"entities": [
{
"start": 0,
"end": 15,
"value": "+1(312)693-1461",
"entity": "mobNum"
}
]
},
{
"text": "+1(702)397-8409",
"intent": "MobNumberInt",
"entities": [
{
"start": 0,
"end": 15,
"value": "+1(702)397-8409",
"entity": "mobNum"
}
]
},
{
"text": "+1(580)388-7759",
"intent": "MobNumberInt",
"entities": [
{
"start": 0,
"end": 15,
"value": "+1(580)388-7759",
"entity": "mobNum"
}
]
},
{
"text": "+1(312)449-9381",
"intent": "MobNumberInt",
"entities": [
{
"start": 0,
"end": 15,
"value": "+1(312)449-9381",
"entity": "mobNum"
}
]
},
{
"text": "+1(206)766-5349",
"intent": "MobNumberInt",
"entities": [
{
"start": 0,
"end": 15,
"value": "+1(206)766-5349",
"entity": "mobNum"
}
]
},
{
"text": "+1(440)593-3841",
"intent": "MobNumberInt",
"entities": [
{
"start": 0,
"end": 15,
"value": "+1(440)593-3841",
"entity": "mobNum"
}
]
},
{
"text": "+1(509)435-8509",
"intent": "MobNumberInt",
"entities": [
{
"start": 0,
"end": 15,
"value": "+1(509)435-8509",
"entity": "mobNum"
}
]
},
{
"text": "+1(440)369-2568",
"intent": "MobNumberInt",
"entities": [
{
"start": 0,
"end": 15,
"value": "+1(440)369-2568",
"entity": "mobNum"
}
]
},
{
"text": "ii would lyk to view all my saved tickets my mobile num is +1-207-555-0173",
"intent": "AllTickets",
"entities": []
},
{
"text": "ii would lyk to view alla ticket status with id SR45612378 my mobile num is +1-207-555-0173",
"intent": "SingleTicketStatus",
"entities": [
{
"start": 48,
"end": 58,
"value": "SR45612378",
"entity": "IncidentID"
}
]
},
{
"text": "ii would lyk to view a ticket status my mobile num is +1-207-555-0173",
"intent": "SingleTicket",
"entities": []
},
{
"text": "ii would lyk to create a new ticket my mobile num is +1-207-555-0173",
"intent": "CreateNewTicket",
"entities": []
},
{
"text": "view ticket details for SR32145698 & SR98745632",
"intent": "SingleTicketStatus",
"entities": [
{
"start": 23,
"end": 34,
"value": " SR32145698",
"entity": "IncidentID"
},
{
"start": 37,
"end": 47,
"value": "SR98745632",
"entity": "IncidentID"
}
]
},
{
"text": "i want to view ticket details for SR78945632 and also show me ticket details for SR65478932",
"intent": "SingleTicketStatus",
"entities": [
{
"start": 34,
"end": 44,
"value": "SR78945632",
"entity": "IncidentID"
},
{
"start": 81,
"end": 91,
"value": "SR65478932",
"entity": "IncidentID"
}
]
},
{
"text": "hey show me details for following ticket details SR32145698 SR78945632 SR36985214",
"intent": "SingleTicketStatus",
"entities": [
{
"start": 49,
"end": 59,
"value": "SR32145698",
"entity": "IncidentID"
},
{
"start": 60,
"end": 70,
"value": "SR78945632",
"entity": "IncidentID"
},
{
"start": 71,
"end": 81,
"value": "SR36985214",
"entity": "IncidentID"
}
]
},
{
"text": "view incident details for SR36985214 & SR25874136",
"intent": "SingleTicketStatus",
"entities": [
{
"start": 26,
"end": 36,
"value": "SR36985214",
"entity": "IncidentID"
},
{
"start": 39,
"end": 49,
"value": "SR25874136",
"entity": "IncidentID"
}
]
},
{
"text": "can u show me status for SR32145698 and also for these two tickets also SR78945632 & SR789456321 ",
"intent": "SingleTicketStatus",
"entities": [
{
"start": 25,
"end": 35,
"value": "SR32145698",
"entity": "IncidentID"
},
{
"start": 72,
"end": 82,
"value": "SR78945632",
"entity": "IncidentID"
},
{
"start": 86,
"end": 97,
"value": "SR789456321",
"entity": "IncidentID"
}
]
},
{
"text": "hi i do not want to view all tickets just fetch me ticket details for SR36985214 & SR78945632 & for SR78965412 & SR65478932",
"intent": "SingleTicketStatus",
"entities": [
{
"start": 70,
"end": 80,
"value": "SR36985214",
"entity": "IncidentID"
},
{
"start": 83,
"end": 93,
"value": "SR78945632",
"entity": "IncidentID"
},
{
"start": 100,
"end": 110,
"value": "SR78965412",
"entity": "IncidentID"
},
{
"start": 113,
"end": 123,
"value": "SR65478932",
"entity": "IncidentID"
}
]
},
{
"text": "SR85214796,SR78965412,SR36985214.SR78965412,SR85214796",
"intent": "SingleTicketStatus",
"entities": [
{
"start": 0,
"end": 10,
"value": "SR85214796",
"entity": "IncidentID"
},
{
"start": 11,
"end": 21,
"value": "SR78965412",
"entity": "IncidentID"
},
{
"start": 22,
"end": 32,
"value": "SR36985214",
"entity": "IncidentID"
},
{
"start": 33,
"end": 43,
"value": "SR78965412",
"entity": "IncidentID"
},
{
"start": 44,
"end": 54,
"value": "SR85214796",
"entity": "IncidentID"
}
]
},
{
"text": "00552946",
"intent": "EmployeeCodeInput",
"entities": [
{
"start": 0,
"end": 8,
"value": "00552946",
"entity": "empCode"
}
]
},
{
"text": "89765423",
"intent": "EmployeeCodeInput",
"entities": [
{
"start": 0,
"end": 8,
"value": "89765423",
"entity": "empCode"
}
]
},
{
"text": "emp id : 89765423",
"intent": "EmployeeCodeInput",
"entities": [
{
"start": 9,
"end": 17,
"value": "89765423",
"entity": "empCode"
}
]
},
{
"text": "my employee id will be 89765423",
"intent": "EmployeeCodeInput",
"entities": [
{
"start": 23,
"end": 31,
"value": "89765423",
"entity": "empCode"
}
]
},
{
"text": "id : 89765423",
"intent": "EmployeeCodeInput",
"entities": [
{
"start": 5,
"end": 13,
"value": "89765423",
"entity": "empCode"
}
]
},
{
"text": "my emp number is 00552946",
"intent": "EmployeeCodeInput",
"entities": [
{
"start": 17,
"end": 25,
"value": "00552946",
"entity": "empCode"
}
]
},
{
"text": "id is 46562462",
"intent": "EmployeeCodeInput",
"entities": [
{
"start": 6,
"end": 14,
"value": "46562462",
"entity": "empCode"
}
]
},
{
"text": "emp 78989898",
"intent": "EmployeeCodeInput",
"entities": [
{
"start": 4,
"end": 12,
"value": "78989898",
"entity": "empCode"
}
]
},
{
"text": "my employee code is 45636636",
"intent": "EmployeeCodeInput",
"entities": [
{
"start": 20,
"end": 28,
"value": "45636636",
"entity": "empCode"
}
]
},
{
"text": "id 89789789",
"intent": "EmployeeCodeInput",
"entities": [
{
"start": 3,
"end": 11,
"value": "89789789",
"entity": "empCode"
}
]
},
{
"text": "my emp id will be 74575353",
"intent": "EmployeeCodeInput",
"entities": [
{
"start": 18,
"end": 26,
"value": "74575353",
"entity": "empCode"
}
]
},
{
"text": "That's confidential sharing employee id",
"intent": "EmpCodeInputDeny",
"entities": []
},
{
"text": "I disagree",
"intent": "EmpCodeInputDeny",
"entities": []
},
{
"text": "I don't know my employee code",
"intent": "EmpCodeInputDeny",
"entities": []
},
{
"text": "Sorry i don't remember my id",
"intent": "EmpCodeInputDeny",
"entities": []
},
{
"text": "no i cannot provide that",
"intent": "EmpCodeInputDeny",
"entities": []
},
{
"text": "I don't think so i can share my employee code",
"intent": "EmpCodeInputDeny",
"entities": []
},
{
"text": "definitely not",
"intent": "EmpCodeInputDeny",
"entities": []
},
{
"text": "don't do it",
"intent": "EmpCodeInputDeny",
"entities": []
},
{
"text": "i cannot provide my employee id",
"intent": "EmpCodeInputDeny",
"entities": []
},
{
"text": "not interested",
"intent": "EmpCodeInputDeny",
"entities": []
},
{
"text": "my otp is 519145",
"intent": "MobNumberOtp",
"entities": [
{
"start": 10,
"end": 16,
"value": "519145",
"entity": "otp"
}
]
},
{
"text": "789654",
"intent": "MobNumberOtp",
"entities": [
{
"start": 0,
"end": 6,
"value": "789654",
"entity": "otp"
}
]
},
{
"text": "otp is 852147",
"intent": "MobNumberOtp",
"entities": [
{
"start": 7,
"end": 13,
"value": "852147",
"entity": "otp"
}
]
},
{
"text": "this is my otp 963214",
"intent": "MobNumberOtp",
"entities": [
{
"start": 15,
"end": 21,
"value": "963214",
"entity": "otp"
}
]
},
{
"text": "otp - 456321",
"intent": "MobNumberOtp",
"entities": [
{
"start": 6,
"end": 12,
"value": "456321",
"entity": "otp"
}
]
},
{
"text": "ok i got my otp it is 654123",
"intent": "MobNumberOtp",
"entities": [
{
"start": 22,
"end": 28,
"value": "654123",
"entity": "otp"
}
]
},
{
"text": "852369",
"intent": "MobNumberOtp",
"entities": [
{
"start": 0,
"end": 6,
"value": "852369",
"entity": "otp"
}
]
},
{
"text": "456987",
"intent": "MobNumberOtp",
"entities": [
{
"start": 0,
"end": 6,
"value": "456987",
"entity": "otp"
}
]
},
{
"text": "i did not recieved the otp",
"intent": "MobNumberOtpNotRecieved",
"entities": []
},
{
"text": "no otp recieved",
"intent": "MobNumberOtpNotRecieved",
"entities": []
},
{
"text": "otp is taking time",
"intent": "MobNumberOtpNotRecieved",
"entities": []
},
{
"text": "no otp recieved till now",
"intent": "MobNumberOtpNotRecieved",
"entities": []
},
{
"text": "where is my otp???",
"intent": "MobNumberOtpNotRecieved",
"entities": []
},
{
"text": "how long do i have to wait for otp?",
"intent": "MobNumberOtpNotRecieved",
"entities": []
},
{
"text": "963258",
"intent": "MobNumberOtp",
"entities": [
{
"start": 0,
"end": 6,
"value": "963258",
"entity": "otp"
}
]
},
{
"text": "456321",
"intent": "MobNumberOtp",
"entities": [
{
"start": 0,
"end": 6,
"value": "456321",
"entity": "otp"
}
]
},
{
"text": "654789",
"intent": "MobNumberOtp",
"entities": [
{
"start": 0,
"end": 6,
"value": "654789",
"entity": "otp"
}
]
},
{
"text": "note down my otp 456321",
"intent": "MobNumberOtp",
"entities": [
{
"start": 17,
"end": 23,
"value": "456321",
"entity": "otp"
}
]
},
{
"text": "otp is this 999874",
"intent": "MobNumberOtp",
"entities": [
{
"start": 12,
"end": 18,
"value": "999874",
"entity": "otp"
}
]
},
{
"text": "951357",
"intent": "MobNumberOtp",
"entities": [
{
"start": 0,
"end": 6,
"value": "951357",
"entity": "otp"
}
]
},
{
"text": "otp - 753159",
"intent": "MobNumberOtp",
"entities": [
{
"start": 6,
"end": 12,
"value": "753159",
"entity": "otp"
}
]
},
{
"text": "here this is my otp 258741",
"intent": "MobNumberOtp",
"entities": [
{
"start": 20,
"end": 26,
"value": "258741",
"entity": "otp"
}
]
},
{
"text": "456987",
"intent": "MobNumberOtp",
"entities": [
{
"start": 0,
"end": 6,
"value": "456987",
"entity": "otp"
}
]
},
{
"text": "369258",
"intent": "MobNumberOtp",
"entities": [
{
"start": 0,
"end": 6,
"value": "369258",
"entity": "otp"
}
]
},
{
"text": "8521447",
"intent": "MobNumberOtp",
"entities": [
{
"start": 0,
"end": 7,
"value": "8521447",
"entity": "otp"
}
]
},
{
"text": "yes this is my OTP 963258",
"intent": "MobNumberOtp",
"entities": [
{
"start": 19,
"end": 25,
"value": "963258",
"entity": "otp"
}
]
},
{
"text": "OTP is 963852",
"intent": "MobNumberOtp",
"entities": [
{
"start": 7,
"end": 13,
"value": "963852",
"entity": "otp"
}
]
},
{
"text": "98745632",
"intent": "EmployeeCodeInput",
"entities": [
{
"start": 0,
"end": 8,
"value": "98745632",
"entity": "empCode"
}
]
},
{
"text": "my id is 78965412",
"intent": "EmployeeCodeInput",
"entities": [
{
"start": 9,
"end": 17,
"value": "78965412",
"entity": "empCode"
}
]
},
{
"text": "78965412",
"intent": "EmployeeCodeInput",
"entities": [
{
"start": 0,
"end": 8,
"value": "78965412",
"entity": "empCode"
}
]
},
{
"text": "this my id 99997852",
"intent": "EmployeeCodeInput",
"entities": [
{
"start": 11,
"end": 19,
"value": "99997852",
"entity": "empCode"
}
]
},
{
"text": "65412398",
"intent": "EmployeeCodeInput",
"entities": [
{
"start": 0,
"end": 8,
"value": "65412398",
"entity": "empCode"
}
]
},
{
"text": "my employee id is 99874563",
"intent": "EmployeeCodeInput",
"entities": [
{
"start": 18,
"end": 26,
"value": "99874563",
"entity": "empCode"
}
]
},
{
"text": "ID is this 36987412",
"intent": "EmployeeCodeInput",
"entities": [
{
"start": 11,
"end": 19,
"value": "36987412",
"entity": "empCode"
}
]
},
{
"text": "ok this is my employee id 78964123",
"intent": "EmployeeCodeInput",
"entities": [
{
"start": 26,
"end": 34,
"value": "78964123",
"entity": "empCode"
}
]
},
{
"text": "how do I request for Citrix applications?",
"intent": "CTRX",
"entities": []
},
{
"text": "what steps i have to follow for requesting a citrix application?",
"intent": "CTRX",
"entities": []
},
{
"text": "Do you know how can i request for citrix application?",
"intent": "CTRX",
"entities": []
},
{
"text": "What steps to follow for requesting Citrix Application?",
"intent": "CTRX",
"entities": []
},
{
"text": "CITRIX APPLICATION",
"intent": "CTRX",
"entities": []
},
{
"text": "CITRIX APP",
"intent": "CTRX",
"entities": []
},
{
"text": "how can i request a citrix app?",
"intent": "CTRX",
"entities": []
},
{
"text": "how can i request a Citrix application?",
"intent": "CTRX",
"entities": []
},
{
"text": "how do I request for oov applications?",
"intent": "CTRX",
"entities": []
},
{
"text": "what steps i have to follow for requesting a oov application?",
"intent": "CTRX",
"entities": []
},
{
"text": "CITRIX",
"intent": "CTRX",
"entities": []
},
{
"text": "what cn u tell me about citrix app?",
"intent": "CTRX",
"entities": []
},
{
"text": "I dont know about ITSM",
"intent": "ITSM_DEF",
"entities": []
},
{
"text": "Can you abbreviate ITSM for me?",
"intent": "ITSM_DEF",
"entities": []
},
{
"text": "ok but what is ITSM?",
"intent": "ITSM_DEF",
"entities": []
},
{
"text": "cn u explain what is this ITSM all about?",
"intent": "ITSM_DEF",
"entities": []
},
{
"text": "do u knw anything about itsm??",
"intent": "ITSM_DEF",
"entities": []
},
{
"text": "define itsm to me",
"intent": "ITSM_DEF",
"entities": []
},
{
"text": "wht cn u tell about itsm?",
"intent": "ITSM_DEF",
"entities": []
},
{
"text": "can u explain itsm?",
"intent": "ITSM_DEF",
"entities": []
},
{
"text": "what is this ITSM all about?",
"intent": "ITSM_DEF",
"entities": []
},
{
"text": "itsm",
"intent": "ITSM_DEF",
"entities": []
},
{
"text": "ITSM",
"intent": "ITSM_DEF",
"entities": []
},
{
"text": "Define itsm",
"intent": "ITSM_DEF",
"entities": []
},
{
"text": "define itsm asap",
"intent": "ITSM_DEF",
"entities": []
},
{
"text": "What is IT Service Management?",
"intent": "ITSM_DEF",
"entities": []
},
{
"text": "What is IT Service Mngmnt?",
"intent": "ITSM_DEF",
"entities": []
},
{
"text": "What is it Service Management?",
"intent": "ITSM_DEF",
"entities": []
},
{
"text": "Wht IT Service Management is?",
"intent": "ITSM_DEF",
"entities": []
},
{
"text": "IT Service Management?",
"intent": "",
"entities": []
},
{
"text": "IT Service Management",
"intent": "",
"entities": []
},
{
"text": "it Service Management?",
"intent": "",
"entities": []
},
{
"text": "What is Six Sigma ?",
"intent": "SIXSIGMA_DEF",
"entities": []
},
{
"text": "Six Sigma ?",
"intent": "SIXSIGMA_DEF",
"entities": []
},
{
"text": "6 Sigma ",
"intent": "SIXSIGMA_DEF",
"entities": []
},
{
"text": "wht do u know about six sigma",
"intent": "SIXSIGMA_DEF",
"entities": []
},
{
"text": "explain six sigma",
"intent": "SIXSIGMA_DEF",
"entities": []
},
{
"text": "briefly explain sixsigme ",
"intent": "SIXSIGMA_DEF",
"entities": []
},
{
"text": "six sima?",
"intent": "SIXSIGMA_DEF",
"entities": []
},
{
"text": "do u knw anything about six sigma?",
"intent": "SIXSIGMA_DEF",
"entities": []
},
{
"text": "define sixsigma",
"intent": "SIXSIGMA_DEF",
"entities": []
},
{
"text": "define six sigma",
"intent": "SIXSIGMA_DEF",
"entities": []
},
{
"text": "six sigma",
"intent": "SIXSIGMA_DEF",
"entities": []
},
{
"text": "six--sigma",
"intent": "SIXSIGMA_DEF",
"entities": []
},
{
"text": "Sigme--six",
"intent": "SIXSIGMA_DEF",
"entities": []
},
{
"text": "sigma six",
"intent": "SIXSIGMA_DEF",
"entities": []
},
{
"text": "What is ITIL?",
"intent": "ITIL_DEF",
"entities": []
},
{
"text": "What is Information Technology Infrastructure Library?",
"intent": "",
"entities": []
},
{
"text": "Information Technology Infrastructure Library",
"intent": "",
"entities": []
},
{
"text": "ITIL",
"intent": "ITIL_DEF",
"entities": []
},
{
"text": "itil",
"intent": "ITIL_DEF",
"entities": []
},
{
"text": "What is itil?",
"intent": "ITIL_DEF",
"entities": []
},
{
"text": "info tech Infra Lib",
"intent": "ITIL_DEF",
"entities": []
},
{
"text": "wht is info tech Infra Lib?",
"intent": "ITIL_DEF",
"entities": []
},
{
"text": "ITIL?",
"intent": "ITIL_DEF",
"entities": []
},
{
"text": "Info Technology Infrastructure Library",
"intent": "ITIL_DEF",
"entities": []
},
{
"text": "Information Tech Infrastructure Library",
"intent": "ITIL_DEF",
"entities": []
},
{
"text": "Information Technology Infra Library",
"intent": "ITIL_DEF",
"entities": []
},
{
"text": "Information Technology Infrastructure Lib",
"intent": "ITIL_DEF",
"entities": []
},
{
"text": "wht do u understand about Info Technology Infrastructure Library?",
"intent": "ITIL_DEF",
"entities": []
},
{
"text": "ititl",
"intent": "ITIL_DEF",
"entities": []
},
{
"text": "ITITL",
"intent": "ITIL_DEF",
"entities": []
},
{
"text": "ititl DEFINE",
"intent": "ITIL_DEF",
"entities": []
},
{
"text": "What is an incident in ITSM?",
"intent": "ITSM_INC_DEF",
"entities": []
},
{
"text": "incident in itsm?",
"intent": "ITSM_INC_DEF",
"entities": []
},
{
"text": "incident?",
"intent": "ITSM_INC_DEF",
"entities": []
},
{
"text": "explain incident term in itsm",
"intent": "ITSM_INC_DEF",
"entities": []
},
{
"text": "what is incident?",
"intent": "ITSM_INC_DEF",
"entities": []
},
{
"text": "define incident in ITSM",
"intent": "ITSM_INC_DEF",
"entities": []
},
{
"text": "cn u tell me about incident ",
"intent": "ITSM_INC_DEF",
"entities": []
},
{
"text": "wht cn u tel about incident?",
"intent": "ITSM_INC_DEF",
"entities": []
},
{
"text": "INCIDENT",
"intent": "ITSM_INC_DEF",
"entities": []
},
{
"text": "incident",
"intent": "ITSM_INC_DEF",
"entities": []
},
{
"text": "Incident?",
"intent": "ITSM_INC_DEF",
"entities": []
},
{
"text": "desc incident?",
"intent": "ITSM_INC_DEF",
"entities": []
},
{
"text": "incident pls",
"intent": "ITSM_INC_DEF",
"entities": []
},
{
"text": "tell me about incident",
"intent": "ITSM_INC_DEF",
"entities": []
},
{
"text": "what details cn u tell me about incident",
"intent": "ITSM_INC_DEF",
"entities": []
},
{
"text": "incdent",
"intent": "ITSM_INC_DEF",
"entities": []
},
{
"text": "Incidnt",
"intent": "ITSM_INC_DEF",
"entities": []
},
{
"text": "wht is the difference between itsm & ititl",
"intent": "ITSMvsITITL",
"entities": []
},
{
"text": "diff between itsm & ititl ??",
"intent": "ITSMvsITITL",
"entities": []
},
{
"text": "briefly explain the difference between ITSM && ITIL asap",
"intent": "ITSMvsITITL",
"entities": []
},
{
"text": "diff betwwen IT Service Management and Information Technology Infrastructure Library ?",
"intent": "ITSMvsITITL",
"entities": []
},
{
"text": "difference betwen IT Service Management and Information Technology Infrastructure Library ?",
"intent": "ITSMvsITITL",
"entities": []
},
{
"text": "what are the comparisons between ITSM & ITIL?",
"intent": "ITSMvsITITL",
"entities": []
},
{
"text": "wht are the comparisons between IT Service Management and Information Technology Infrastructure Library ?",
"intent": "ITSMvsITITL",
"entities": []
},
{
"text": "how can i differentiate between ITSM & ITIL",
"intent": "ITSMvsITITL",
"entities": []
},
{
"text": "how itsm is diff from itil?",
"intent": "ITSMvsITITL",
"entities": []
},
{
"text": "i cannot differentiate between itsm & itil",
"intent": "ITSMvsITITL",
"entities": []
},
{
"text": "kindly differentiate between itsm && itil",
"intent": "ITSMvsITITL",
"entities": []
},
{
"text": "how will u differentiate between itsm & itil",
"intent": "ITSMvsITITL",
"entities": []
},
{
"text": "tell me the diff between itsm & itil",
"intent": "ITSMvsITITL",
"entities": []
},
{
"text": "how cn i differentiate between itsm & itil?",
"intent": "ITSMvsITITL",
"entities": []
},
{
"text": "how is itsm different from itil?",
"intent": "ITSMvsITITL",
"entities": []
},
{
"text": "how is itsm diff from itil?",
"intent": "ITSMvsITITL",
"entities": []
},
{
"text": "What is a Service Request in ITSM?",
"intent": "ITSM_SRV_DEF",
"entities": []
},
{
"text": "service req?",
"intent": "ITSM_SRV_DEF",
"entities": []
},
{
"text": "wht do u know about service req in itsm",
"intent": "ITSM_SRV_DEF",
"entities": []
},
{
"text": "cn u desc service req in itsm??",
"intent": "ITSM_SRV_DEF",
"entities": []
},
{
"text": "service request",
"intent": "ITSM_SRV_DEF",
"entities": []
},
{
"text": "servicereq",
"intent": "ITSM_SRV_DEF",
"entities": []
},
{
"text": "tell me something about service req for itsm",
"intent": "ITSM_SRV_DEF",
"entities": []
},
{
"text": "i do not knw anything about service req in ITSM",
"intent": "ITSM_SRV_DEF",
"entities": []
},
{
"text": "Service Req",
"intent": "ITSM_SRV_DEF",
"entities": []
},
{
"text": "Service-Request-ITSM",
"intent": "ITSM_SRV_DEF",
"entities": []
},
{
"text": "dont want to share id",
"intent": "EmpCodeInputDeny",
"entities": []
},
{
"text": "i cannot share emp id",
"intent": "EmpCodeInputDeny",
"entities": []
},
{
"text": "sharing id is restricted ",
"intent": "EmpCodeInputDeny",
"entities": []
},
{
"text": "sharing emp id is restricted ",
"intent": "EmpCodeInputDeny",
"entities": []
},
{
"text": "i just cannot share my employee code",
"intent": "EmpCodeInputDeny",
"entities": []
},
{
"text": "what no i will never share my id with you",
"intent": "EmpCodeInputDeny",
"entities": []
},
{
"text": "i just cannot share id with you",
"intent": "EmpCodeInputDeny",
"entities": []
},
{
"text": "sharing of employee code is prohibited",
"intent": "EmpCodeInputDeny",
"entities": []
},
{
"text": "sorry cant share the employee code with you",
"intent": "EmpCodeInputDeny",
"entities": []
},
{
"text": "no i will not provide you with the emp id",
"intent": "EmpCodeInputDeny",
"entities": []
},
{
"text": "no i will not provide you with the id",
"intent": "EmpCodeInputDeny",
"entities": []
},
{
"text": "my emp id is 123456",
"intent": "EmployeeCodeInput",
"entities": []
},
{
"text": "otp is 78965412",
"intent": "MobNumberOtp",
"entities": []
},
{
"text": "otp is 9999468993",
"intent": "MobNumberOtp",
"entities": []
},
{
"text": "employee id is 9999468993",
"intent": "EmployeeCodeInput",
"entities": []
},
{
"text": "mobile number is 789654",
"intent": "MobNumberInt",
"entities": []
},
{
"text": "mobile number is 74125896",
"intent": "MobNumberInt",
"entities": []
},
{
"text": "mobile number is 78945",
"intent": "MobNumberInt",
"entities": []
}
],
"regex_features": [
{
"name": "email",
"pattern": "^([a-zA-Z0-9_\\-\\.]+)@([a-zA-Z0-9_\\-\\.]+)\\.([a-zA-Z]{2,5})$"
},
{
"name": "IncidentID",
"pattern": "(?i)(SR)[0-9]*"
},
{
"name": "empCode",
"pattern": "\\b\\d{8}\\b"
},
{
"name": "otp",
"pattern": "\\b\\d{6}\\b"
},
{
"name": "MobNumberInt",
"pattern": "^[789][0-9]{9}$"
}
],
"entity_synonyms": []
}
}
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