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support-tasks.md

Here are things a customer champion at Zapier might do in no particular order. List 5 things that are your most favorite to do and 5 things that are least favorite.

  • Respond to 60+ support requests via email every day
  • Dig through activity logs to troubleshoot a customer's broken Zap
  • Write and maintain thousands of pages of help documentation
  • Create video tutorials to help teach users a specific feature or use case
  • Help resolve billing issues for customers over the phone
  • Analyze thousands of support tickets to spot trends the product team can use
  • Make Zap templates to help showcase the thousands of ways customers can use Zapier
  • Ghostwrite documentation for partners to publish on their own sites
  • Manage a support team
  • Find and recruit teammates for the support team
  • Help train and onboard new support teammates
  • Run ticket review sessions to make sure tone is consistent across Zapier responses
  • Work with 3rd party partners to track down a tricky situation for a joint customer
  • Work with the product team to develop a new feature based on feedback from customers
  • Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  • Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
  • Scheduling shifts and collaborating as part of a growing cohesive support team
  • Engage multiple users at once via chat to answer their questions and troubleshoot problems
  • Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
  • Recieve 20+ inbound phone calls per day and help them solve their issues
@heidi-cipher

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@heidi-cipher heidi-cipher commented Mar 25, 2015

These most excite me:
-Create video tutorials to help teach users a specific feature or use case
-Work with the product team to develop a new feature based on feedback from customers
-Make Zap templates to help showcase the thousands of ways customers can use Zapierems
-Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
-Find and recruit teammates for the support team

These least excite me:
-Ghostwrite documentation for partners to publish on their own sites
-Dig through activity logs to troubleshoot a customer's broken Zap
-Write and maintain thousands of pages of help documentation
-Receive 20+ inbound phone calls per day and help them solve their issues
-Work with 3rd party partners to track down a tricky situation for a joint customer

@leandrothomas

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@leandrothomas leandrothomas commented Mar 30, 2015

5 things that most excite me

  1. Create video tutorials to help teach users a specific feature or use case
  2. Analyze thousands of support tickets to spot trends the product team can use
  3. Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  4. Work with the product team to develop a new feature based on feedback from customers
  5. Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have

5 things that least excite me

  1. Write and maintain thousands of pages of help documentation
  2. Find and recruit team mates for the support team
  3. Scheduling shifts and collaborating as part of a growing cohesive support team
  4. Receive 20+ inbound phone calls per day and help them solve their issues
  5. Ghostwrite documentation for partners to publish on their own sites
@MIchaelHub1

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@MIchaelHub1 MIchaelHub1 commented Mar 31, 2015

These most excite me…
a. Help train and on-board new support teammates
b. Work with 3rd party partners to track down a tricky situation for a joint customer
c. Work with the product team to develop a new feature based on feedback from customers
d. Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
e. Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
These least excite me…
a. Write and maintain thousands of pages of help documentation
b. Analyze thousands of support tickets to spot trends the product team can use
c. Find and recruit teammates for the support team
d. Run ticket review sessions to make sure tone is consistent across Zapier responses
e. Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites

@haywardt

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@haywardt haywardt commented Apr 1, 2015

The Good:

  • Manage a support team
  • Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
  • Work with the product team to develop a new feature based on feedback from customers
  • Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
  • Work with 3rd party partners to track down a tricky situation for a joint customer

The Bad:

  • Make Zap templates to help showcase the thousands of ways customers can use Zapier
  • Recieve 20+ inbound phone calls per day and help them solve their issues
  • Respond to 60+ support requests via email every day
  • Create video tutorials to help teach users a specific feature or use case
  • Run ticket review sessions to make sure tone is consistent across Zapier responses

Looks like there is a good variety right here. Lets hire all four of these people ASAP.

@amb407

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@amb407 amb407 commented Apr 1, 2015

... Excite
Respond to 60+ support requests via email every day
Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
Help train and onboard new support teammates
Recieve 20+ inbound phone calls per day and help them solve their issues

... least excite
Write and maintain thousands of pages of help documentation
Analyze thousands of support tickets to spot trends the product team can use
Ghostwrite documentation for partners to publish on thier own sites
Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
Recieve 20+ inbound phone calls per day and help them solve their issues

@jamesmorris7

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@jamesmorris7 jamesmorris7 commented Apr 2, 2015

These most excite me…

  • Help train and onboard new support teammates
  • Create video tutorials to help teach users a specific feature or use case
  • Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
  • Dig through activity logs to troubleshoot a customer's broken Zap
  • Find and recruit teammates for the support team
  • - Bonus: Work with 3rd party partners to track down a tricky situation for a joint customer

These least excite me…

  • Write and maintain thousands of pages of help documentation
  • Analyze thousands of support tickets to spot trends the product team can use
  • Run ticket review sessions to make sure tone is consistent across Zapier responses
  • Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  • Help resolve billing issues for customers over the phone
@ClearGenius

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@ClearGenius ClearGenius commented Apr 4, 2015

Favorites!
• Analyze thousands of support tickets to spot trends the product team can use
• Work with 3rd party partners to track down a tricky situation for a joint customer
• Work with the product team to develop a new feature based on feedback from customers
• Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
• Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have

Least favorite (these were hard -- it's all good!)
• Dig through activity logs to troubleshoot a customer's broken Zap
• Manage a support team
• Find and recruit teammates for the support team
• Help train and onboard new support teammates
• Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites

@mltaylor98

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@mltaylor98 mltaylor98 commented Apr 5, 2015

These most excite me:
Manage a support team
Help train and onboard new support teammates
Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
Create video tutorials to help teach users a specific feature or use case
Work with the product team to develop a new feature based on feedback from customers

These least excite me:
Recieve 20+ inbound phone calls per day and help them solve their issues
Dig through activity logs to troubleshoot a customer's broken Zap
Ghostwrite documentation for partners to publish on thier own sites
Scheduling shifts and collaborating as part of a growing cohesive support team
Analyze thousands of support tickets to spot trends the product team can use

@Shadez76

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@Shadez76 Shadez76 commented Apr 6, 2015

  1. 5 things that most excite you. 
    
     Receive 20+ inbound phone calls per day and help them solve their issues
     Respond to 60+ support requests via email every day
     Analyze thousands of support tickets to spot trends the product team can use
     Respond to Zapier fans on Twitter, Facebook, Reddit and other 3rd party sites
     Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
    5 things that least excite me
     Engage multiple users at once via chat to answer their questions and troubleshoot problems
     Create video tutorials to help teach users a specific feature or use case
     Help resolve billing issues for customers over the phone.
     Work with the product team to develop a new feature based on feedback
     Dig through activity logs to troubleshoot a customer’s broken zap
@Lkats0818

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@Lkats0818 Lkats0818 commented Apr 6, 2015

5 things that most excite me:

  1. Respond to 60+ support requests via email every day
  2. Help train and onboard new support teammates
  3. Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  4. Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
  5. Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have

5 things that least excite me:

  1. Help resolve billing issues for customers over the phone
  2. Analyze thousands of support tickets to spot trends the product team can use
  3. Find and recruit teammates for the support team
  4. Work with 3rd party partners to track down a tricky situation for a joint customer
  5. Scheduling shifts and collaborating as part of a growing cohesive support team
@TanRM

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@TanRM TanRM commented Apr 9, 2015

5 things that most excite me:

  1. Respond to 60+ support requests via email every day
  2. Create video tutorials to help teach users a specific feature or use case
  3. Analyze thousands of support tickets to spot trends the product team can use
  4. Work with the product team to develop a new feature based on feedback from customers
  5. Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have

5 things that least excite me:

  1. Write and maintain thousands of pages of help documentation
  2. Ghostwrite documentation for partners to publish on their own sites
  3. Receive 20+ inbound phone calls per day and help them solve their issues
    
  4. Engage multiple users at once via chat to answer their questions and troubleshoot problems
    
  5. (none available)
    
@loislaneclark

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@loislaneclark loislaneclark commented Jun 16, 2015

Most exciting:
Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
Respond to 60+ support requests via email every day
Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
Find and recruit teammates for the support team
Help train and onboard new support teammates

Least exciting:
Recieve 20+ inbound phone calls per day and help them solve their issues
Run ticket review sessions to make sure tone is consistent across Zapier responses
Dig through activity logs to troubleshoot a customer's broken Zap
Ghostwrite documentation for partners to publish on thier own sites
Work with 3rd party partners to track down a tricky situation for a joint customer

@NeoFelipeAS

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@NeoFelipeAS NeoFelipeAS commented Jun 16, 2015

Most exciting:
Create video tutorials to help teach users a specific feature or use case
Make Zap templates to help showcase the thousands of ways customers can use Zapier
Ghostwrite documentation for partners to publish on thier own sites
Help train and onboard new support teammates
Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites

Extra exciting:
Analyze thousands of support tickets to spot trends the product team can use

Least exciting:
Manage a support team
Engage multiple users at once via chat to answer their questions and troubleshoot problems
Help resolve billing issues for customers over the phone (SALES?)
Recieve 20+ inbound phone calls per day and help them solve their issues
Run ticket review sessions to make sure tone is consistent across Zapier responses

@examish

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@examish examish commented Jun 18, 2015

I guess the top ones would be these:

Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
Create video tutorials to help teach users a specific feature or use case
Write and maintain thousands of pages of help documentation
Make Zap templates to help showcase the thousands of ways customers can use Zapier
Ghostwrite documentation for partners to publish on thier own sites
Help train and onboard new support teammates
Work with the product team to develop a new feature based on feedback from customers

Not sure what would be the least on this list, actually, till I get to experience it from the specific tasks that your company needs. But if I have to choose, maybe the phone calls, as I actually have contracted 3rd parties to handle my own phone calls to my company's 800 number, but it might not be so bad. It is not so different than doing it on the message board.

@markwils

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@markwils markwils commented Jun 21, 2015

Most exciting (no particular order):

  1. Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
  2. Create video tutorials to help teach users a specific feature or use case. (You can find some of my existing videos here: http://www.cahootsphotos.com.au/cahoots-tv/)
  3. Respond to 60+ support requests via email every day
  4. Write and maintain thousands of pages of help documentation
  5. Work with the product team to develop a new feature based on feedback from customers

Least exciting (no particular order):

  1. Manage a support team
  2. Engage multiple users at once via chat to answer their questions and troubleshoot problems
  3. Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  4. Find and recruit teammates for the support team
  5. Help train and onboard new support teammates
@ghost

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@ghost ghost commented Jul 1, 2015

Man this is hard to find the most and least. I have done quite a bit of everything whether it has been as a host for AOL (yeah back in the day) or in a call center position, but here goes.

Most exciting:
1.Work with the product team to develop a new feature based on feedback from customers
2.Find and recruit teammates for the support team
3.Help train and onboard new support teammates
4.Work with 3rd party partners to track down a tricky situation for a joint customer
5.Act as a dedicated rep for a handful of key customers to ensure their success using Zapier

Least exciting:
1.Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
2.Help resolve billing issues for customers over the phone (although as long as they aren't screaming at me I don't really mind helping).
3.Scheduling shifts and collaborating as part of a growing cohesive support team
4.Write and maintain thousands of pages of help documentation (just because after a few hours it can make one cross eyed)
5.Manage a support team

@LosVdub

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@LosVdub LosVdub commented Jul 1, 2015

Most Exciting:
1.)Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites.
2.)Help resolve billing issues for customers over the phone - I would enjoy this challenge!
3.)Respond to 60+ support requests via email every day
4.)Help train and onboard new support teammates - I love helping fellow co-workers!
5.)Work with the product team to develop a new feature based on feedback from customers

Least Exciting
1.)Write and maintain thousands of pages of help documentation YIKES!! But I GOT THIS!
2.)Ghostwrite documentation for partners to publish on thier own sites
3.)Dig through activity logs to troubleshoot a customer's broken Zap
4.)Run ticket review sessions to make sure tone is consistent across Zapier responses
5.)Manage a support team

@mick1121

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@mick1121 mick1121 commented Jul 2, 2015

5 things that excite me:
•Respond to 60+ support requests via email every day
•Help resolve billing issues for customers over the phone
•Recieve 20+ inbound phone calls per day and help them solve their issues
•Engage multiple users at once via chat to answer their questions and troubleshoot problems
•Dig through activity logs to troubleshoot a customer's broken Zap

5 things that are not quite as exciting to me:
•Write and maintain thousands of pages of help documentation
•Analyze thousands of support tickets to spot trends the product team can use
•Make Zap templates to help showcase the thousands of ways customers can use Zapier
•Run ticket review sessions to make sure tone is consistent across Zapier responses
•Ghostwrite documentation for partners to publish on thier own sites
My email address is: bragassamichaelle@yahoo.com

@aarondavid87

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@aarondavid87 aarondavid87 commented Jul 2, 2015

Most exciting:
Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
Respond to 60+ support requests via email every day
Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
Find and recruit teammates for the support team
Help train and onboard new support teammates

Least exciting:
Work with 3rd party partners to track down a tricky situation for a joint customer
Dig through activity logs to troubleshoot a customer's broken Zap
Recieve 20+ inbound phone calls per day and help them solve their issues
Run ticket review sessions to make sure tone is consistent across Zapier responses
Ghostwrite documentation for partners to publish on thier own sites

@SLAldridge

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@SLAldridge SLAldridge commented Jul 6, 2015

Top 5

  • Analyze thousands of support tickets to spot trends the product team can use
  • Work with 3rd party partners to track down a tricky situation for a joint customer
  • Work with the product team to develop a new feature based on feedback from customers
  • Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
  • Dig through activity logs to troubleshoot a customer's broken Zap

Bottom 5

  • Manage a support team
  • Help resolve billing issues for customers over the phone
  • Find and recruit teammates for the support team
  • Scheduling shifts and collaborating as part of a growing cohesive support team
  • Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
@cnarkun

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@cnarkun cnarkun commented Jul 6, 2015

Five things that I love to do:
-Analyze thousands of support tickets to spot trends the product team can use
-Respond to 60+ support requests via email every day
-Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
-Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
-Help train and onboard new support teammates

Five things that I don't like to do:
-Work with 3rd party partners to track down a tricky situation for a joint customer
-Help resolve billing issues for customers over the phone
-Create video tutorials to help teach users a specific feature or use case
-Write and maintain thousands of pages of help documentation
-Find and recruit teammates for the support team

@GlobalGuy

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@GlobalGuy GlobalGuy commented Jul 7, 2015

I'm lovin' 'em:
• Respond to 60+ support requests via email every day
• Analyze thousands of support tickets to spot trends the product team can use
• Manage a support team; Help train and onboard new support teammates
• Dig through activity logs to troubleshoot a customer's broken Zap
• Run ticket review sessions to make sure tone is consistent across Zapier responses
Eh, like 'em:
• Write and maintain thousands of pages of help documentation
• Create video tutorials to help teach users a specific feature or use case
• Help resolve billing issues for customers over the phone
• Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
• Recieve 20+ inbound phone calls per day and help them solve their issues

@sinnie

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@sinnie sinnie commented Jul 7, 2015

Likes!
Ghostwrite documentation for partners to publish on their own sites.
Create video tutorials to help teach users a specific feature or use case.
Help train and onboard new support teammates.
Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have.
Make Zap templates to help showcase the thousands of ways customers can use Zapier
Work with the product team to develop a new feature based on feedback from customers.

Dislikes.
Dig through activity logs to troubleshoot a customer's broken Zap.
Help resolve billing issues for customers over the phone.
Analyze thousands of support tickets to spot trends the product team can use.
Run ticket review sessions to make sure tone is consistent across Zapier responses.
Work with 3rd party partners to track down a tricky situation for a joint customer.

@tech-nom

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@tech-nom tech-nom commented Jul 7, 2015

Likes:
Respond to 60+ support requests via email every day
Create video tutorials to help teach users a specific feature or use case
Help train and on board new support teammates.
Help resolve billing issues for customers over the phone
Receive 20+ inbound phone calls per day and help them solve their issues

Dislikes:
Analyze thousands of support tickets to spot trends the product team can use
Work with 3rd party partners to track down a tricky situation for a joint customer
Ghostwrite documentation for partners to publish on their own sites
Run ticket review sessions to make sure tone is consistent across Zapier responses
Write and maintain thousands of pages of help documentation

@Adhityaws

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@Adhityaws Adhityaws commented Jul 8, 2015

5 things that most excite me:

  1. Respond to 60+ support requests via email every day.
  2. Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites.
  3. Work with the product team to develop a new feature based on feedback from customers.
  4. Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have.
  5. Act as a dedicated rep for a handful of key customers to ensure their success using Zapier.

5 things that least excite me:

  1. Analyze thousands of support tickets to spot trends the product team can use.
  2. Write and maintain thousands of pages of help documentation.
  3. Engage multiple users at once via chat to answer their questions and troubleshoot problems.
  4. Scheduling shifts and collaborating as part of a growing cohesive support team.
  5. Find and recruit teammates for the support team.

Best regard,
Adi Wahyu Setiawan (My email address is: adhitya.wahyu2908@gmail.com)

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@msmanning307 msmanning307 commented Jul 8, 2015

Most excite me

  1. Respond to 60+ support requests via email every day
  2. Help resolve billing issues for customers over the phone
    3.Recieve 20+ inbound phone calls per day and help them solve their issues
  3. Run ticket review sessions to make sure tone is consistent across Zapier responses
    5.Engage multiple users at once via chat to answer their questions and troubleshoot problems

Least excite me

  1. Write and maintain thousands of pages of help documentation
  2. Analyze thousands of support tickets to spot trends the product team can use
  3. Make Zap templates to help showcase the thousands of ways customers can use Zapier
  4. Ghostwrite documentation for partners to publish on thier own sites
  5. Work with the product team to develop a new feature based on feedback from customers
@mtsg2

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@mtsg2 mtsg2 commented Jul 8, 2015

5 Things I'd love to do:

  1. Analyze thousands of support tickets to spot trends the product team can use.
  2. Work with the product team to develop a new feature based on customer feedback.
  3. Act as a dedicated rep for a handful of key customers to ensure their success using Zapier.
  4. Write and maintain thousands of pages of help documentation.
  5. Scheduling shifts and collaborating as part of a growing support team.

5 Things I'd love the least

  1. Receive 20+ inbound phone calls per day and help them solve their issues.
  2. Create video tutorials to help teach users a specific feature or use case.
  3. Find and recruit teammates for the support team.
  4. Engage multiple users at once via chat to answer their questions and troubleshoot any issues they may have.
  5. Help resolve billing issues for customers over the phone.

Thanks for asking!
Meredyth

@SBoyett

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@SBoyett SBoyett commented Jul 8, 2015

Exciting:

  • Create video tutorials to help teach users a specific feature or use case
  • Work with the product team to develop a new feature based on feedback from customers
  • Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  • Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
  • Make Zap templates to help showcase the thousands of ways customers can use Zapier

Not so exciting:

  • Receive 20+ inbound phone calls per day and help them solve their issues
  • Write and maintain thousands of pages of help documentation
  • Run ticket review sessions to make sure tone is consistent across Zapier responses
  • Ghostwrite documentation for partners to publish on their own sites
  • Analyze thousands of support tickets to spot trends the product team can us
@Tamaras86

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@Tamaras86 Tamaras86 commented Jul 9, 2015

Top 5
Make Zap templates to help showcase the thousands of ways customers can use Zapier
Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
Write and maintain thousands of pages of help documentation
Help train and onboard new support teammates
Work with the product team to develop a new feature based on feedback from customers

Bottom 5
Recieve 20+ inbound phone calls per day and help them solve their issues
Dig through activity logs to troubleshoot a customer's broken Zap
Scheduling shifts and collaborating as part of a growing cohesive support team
Work with 3rd party partners to track down a tricky situation for a joint customer
Help resolve billing issues for customers over the phone

@rizafellong

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@rizafellong rizafellong commented Jul 10, 2015

Things that excite me the most:

  1. Respond to 60+ support requests via email every day
  2. Write and maintain thousands of pages of help documentation
  3. Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
  4. Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
  5. Receive 20+ inbound phone calls per day and help them solve their issues

Things that excite me the least:

  1. Create video tutorials to help teach users a specific feature or use case
  2. Help resolve billing issues for customers over the phone
  3. Find and recruit teammates for the support team
  4. Help train and onboard new support teammates
  5. Run ticket review sessions to make sure tone is consistent across Zapier responses
@goulio

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@goulio goulio commented Jul 14, 2015

Most excite me

  1. Help train and onboard new support teammates
  2. Help resolve billing issues for customers over the phone
    3.Recieve 20+ inbound phone calls per day and help them solve their issues
    4.Create video tutorials to help teach users a specific feature or use case
  3. Work with the product team to develop a new feature based on feedback from customers

Least excite me

  1. Write and maintain thousands of pages of help documentation
  2. Analyze thousands of support tickets to spot trends the product team can use
  3. Make Zap templates to help showcase the thousands of ways customers can use Zapier
  4. Ghostwrite documentation for partners to publish on thier own sites
    5.Scheduling shifts and collaborating as part of a growing cohesive support team
@aqua13

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@aqua13 aqua13 commented Jul 14, 2015

My top 5.
Respond to 60+ support requests via email every day
Dig through activity logs to troubleshoot a customer's broken Zap
Find and recruit teammates for the support team
Work with the product team to develop a new feature based on feedback from customers
Respond to Zapier fans on Twitter, Facebook, Redditch, and other 3rd party websites

5 Least like

Engage multiple users at once via chat to answer their questions and troubleshoot problems
Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
Create video tutorials to help teach users a specific feature or use case
Scheduling shifts and collaborating as part of a growing cohesive support team
Work with 3rd party partners to track down a tricky situation for a joint customer

@northeva10

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@northeva10 northeva10 commented Jul 14, 2015

Respond to 60+ support requests via email every day
Dig through activity logs to troubleshoot a customer's broken Zap
Write and maintain thousands of pages of help documentation
Analyze thousands of support tickets to spot trends the product team can use
Engage multiple users at once via chat to answer their questions and troubleshoot problems, these would be my most favorites.........My least favorites would be.....
Create video tutorials to help teach users a specific feature or use case
Help resolve billing issues for customers over the phone
Make Zap templates to help showcase the thousands of ways customers can use Zapier
Ghostwrite documentation for partners to publish on thier own sites
Manage a support team

@Zhluktarova

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@Zhluktarova Zhluktarova commented Jul 15, 2015

My most favorite top 5:

  • Engage multiple users at once via chat to answer their questions and troubleshoot problems
  • Manage a support team
  • Help train and onboard new support teammates
  • Make Zap templates to help showcase the thousands of ways customers can use Zapier
  • Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have

My least favorite top 5:

  • Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  • Help resolve billing issues for customers over the phone
  • Ghostwrite documentation for partners to publish on thier own sites
  • Find and recruit teammates for the support team
  • Dig through activity logs to troubleshoot a customer's broken Zap
@catrhodes

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@catrhodes catrhodes commented Jul 15, 2015

The Top 5 Things That Excite Me:
-Respond to 60+ support requests via email every day
-Find and recruit teammates for the support team
-Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
-Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
-Engage multiple users at once via chat to answer their questions and troubleshoot problems

The Top 5 Things That Least Excite Me:
-Dig through activity logs to troubleshoot a customer's broken Zap
-Write and maintain thousands of pages of help documentation
-Create video tutorials to help teach users a specific feature or use case
-Work with 3rd party partners to track down a tricky situation for a joint customer
-Scheduling shifts and collaborating as part of a growing cohesive support team

@joanescotocastro

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@joanescotocastro joanescotocastro commented Jul 15, 2015

5 things that excite me most:

  • Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
  • Engage multiple users at once via chat to answer their questions and troubleshoot problems
  • Manage a support team
  • Work with the product team to develop a new feature based on feedback from customers
  • Analyze thousands of support tickets to spot trends the product team can use

5 things that leasts excite me:

  • Create video tutorials to help teach users a specific feature or use case
  • Write and maintain thousands of pages of help documentation
  • Receive 20+ inbound phone calls per day and help them solve their issues
  • Help resolve billing issues for customers over the phone
  • Dig through activity logs to troubleshoot a customer's broken Zap
@Jbearsong

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@Jbearsong Jbearsong commented Jul 16, 2015

5 super exciting things:

  1. Write and maintain thousands of pages of help documentation
  2. Ghostwrite documentation for partners to publish on thier own sites
  3. Create video tutorials to help teach users a specific feature or use case
  4. Make Zap templates to help showcase the thousands of ways customers can use Zapier
  5. Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have

5 less exciting things:

  1. Recieve 20+ inbound phone calls per day and help them solve their issues
  2. Help resolve billing issues for customers over the phone
  3. Analyze thousands of support tickets to spot trends the product team can use
  4. Work with 3rd party partners to track down a tricky situation for a joint customer
  5. Find and recruit teammates for the support team
@gtanramon

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@gtanramon gtanramon commented Jul 16, 2015

5 Most akin to experience:

  1. Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have.
  2. Act as a dedicated rep for a handful of key customers to ensure their success using Zapier.
  3. Make Zap templates to help showcase the thousands of ways customers can use Zapier.
  4. Respond to 60+ support requests via email every day.
  5. Write and maintain thousands of pages of help documentation.

5 Least akin to experience:

  1. Help resolve billing issues for customers over the phone.
  2. Find and recruit teammates for the support team.
  3. Run ticket review sessions to make sure tone is consistent across Zapier responses.
  4. Scheduling shifts and collaborating as part of a growing cohesive support team.
  5. Ghostwrite documentation for partners to publish on their own sites.
@summerdawn81

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@summerdawn81 summerdawn81 commented Jul 16, 2015

Most Exciting-

  1. Respond to 60+ support requests via email every day
  2. Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
  3. Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  4. Receive 20+ inbound phone calls per day and help them solve their issues
  5. Help resolve billing issues for customers over the phone

Least Exciting-

  1. Analyze thousands of support tickets to spot trends the product team can use
  2. Ghostwrite documentation for partners to publish on their own sites.
  3. Dig through activity logs to troubleshoot a customer's broken Zap
  4. Make Zap templates to help showcase the thousands of ways customers can use Zapier
  5. Run ticket review sessions to make sure tone is consistent across Zapier responses
@sonam02

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@sonam02 sonam02 commented Jul 16, 2015

Most Exciting
-Work with the product team to develop a new feature based on feedback from customers
-Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
-Respond to 60+ support requests via email every day
-Find and recruit teammates for the support team
-Help train and onboard new support teammates

Least Exciting
-Write and maintain thousands of pages of help documentation
-Create video tutorials to help teach users a specific feature or use case
-Make Zap templates to help showcase the thousands of ways customers can use Zapier
-Help resolve billing issues for customers over the phone
-Recieve 20+ inbound phone calls per day and help them solve their issues

@mmbj87

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@mmbj87 mmbj87 commented Jul 18, 2015

Most Exciting:
Respond to 60+ support requests via email every day
Dig through activity logs to troubleshoot a customer's broken Zap
Write and maintain thousands of pages of help documentation
Create video tutorials to help teach users a specific feature or use case
Help resolve billing issues for customers over the phone

Least Exciting:
Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
Scheduling shifts and collaborating as part of a growing cohesive support team
Engage multiple users at once via chat to answer their questions and troubleshoot problems
Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
Recieve 20+ inbound phone calls per day and help them solve their issues

@ZapierJay

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@ZapierJay ZapierJay commented Aug 13, 2015

Most Exciting
-Work with the product team to develop a new feature based on feedback from customers
-Work with 3rd party partners to track down a tricky situation for a joint customer
-Respond to 60+ support requests via email every day
-Write and maintain thousands of pages of help documentation
-Make Zap templates to help showcase the thousands of ways customers can use Zapier

Least Exciting
-Find and recruit teammates for the support team
-Create video tutorials to help teach users a specific feature or use case
-Manage a support team
-Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
-Help resolve billing issues for customers over the phone

@delpech21flr

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@delpech21flr delpech21flr commented Aug 13, 2015

5 things that most excite me:

Dig through activity logs to troubleshoot a customer's broken Zap
Create video tutorials to help teach users a specific feature or use case
Help train and onboard new support teammates
Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
Find and recruit teammates for the support team

5 things that least excite me:

Ghostwrite documentation for partners to publish on thier own sites
Run ticket review sessions to make sure tone is consistent across Zapier responses
Recieve 20+ inbound phone calls per day and help them solve their issues
Scheduling shifts and collaborating as part of a growing cohesive support team
Respond to 60+ support requests via email every day

@iangelidaki

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@iangelidaki iangelidaki commented Aug 18, 2015

Hi Wade :)

These are 5 things that excite me the most:

  1. Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  2. Respond to 60+ support requests via email every day
  3. Engage multiple users at once via chat to answer their questions and troubleshoot problems
  4. Work with the product team to develop a new feature based on feedback from customers
  5. Make Zap templates to help showcase the thousands of ways customers can use Zapier
  6. Ice cream (This simply can’t be missing from the list of the things that excite me – consider it as a bonus)

And the 5 things that excite me the least:

  1. Run ticket review sessions to make sure tone is consistent across Zapier responses
  2. Dig through activity logs to troubleshoot a customer's broken Zap
  3. Write and maintain thousands of pages of help documentation
  4. Ghostwrite documentation for partners to publish on their own sites
  5. Scheduling shifts and collaborating as part of a growing cohesive support team
@tops680

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@tops680 tops680 commented Aug 18, 2015

From the list provided, the most favorite tasks to perform would be

  1. Manage a support team
  2. Help train and onboard new teammates
  3. Work with the product team to develop a new feature based on feedback from customers
    4 .Respond to 60+ support requests via email every day
  4. Find and recruit teammates for the support team

and the least favorite things that would excite me to to do are

  1. Write and maintain thousands of pages of help documentation
  2. Make Zap templates to help showcase the thousands of ways customers can use Zapier
  3. Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
  4. Run ticket review sessions to make sure tone is consistent across Zapier responses
  5. Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
@ashleysedillo

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@ashleysedillo ashleysedillo commented Aug 18, 2015

MOST EXCITING:
• Make Zap templates to help showcase the thousands of ways customers can use Zapier
• Manage a support team
• Find and recruit teammates for the support team
• Help train and onboard new support teammates
• Work with the product team to develop a new feature based on feedback from customers

LEAST EXCITING:
• Write and maintain thousands of pages of help documentation
• Ghostwrite documentation for partners to publish on their own sites
• Create video tutorials to help teach users a specific feature or use case
• Work with 3rd party partners to track down a tricky situation for a joint customer
• Run ticket review sessions to make sure tone is consistent across Zapier responses

@strawbryblnd879

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@strawbryblnd879 strawbryblnd879 commented Aug 19, 2015

Most Exciting:

  • Work with the product team to develop a new feature based on feedback from customers
  • Make Zap templates to help showcase the thousands of ways customers can use Zapier
  • Manage a support team
  • Help train and onboard new support teammates
  • Act as a dedicated rep for a handful of key customers to ensure their success using Zapier

Least Exciting:

  • Run ticket review sessions to make sure tone is consistent across Zapier responses
  • Write and maintain thousands of pages of help documentation
  • Recieve 20+ inbound phone calls per day and help them solve their issues
  • Analyze thousands of support tickets to spot trends the product team can use
  • Ghostwrite documentation for partners to publish on their own sites

Best,
Molly Bernstein

@patmcdonald

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@patmcdonald patmcdonald commented Aug 19, 2015

These are my five favourites: (These were hard to narrow down!)
• Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
• Work with the product team to develop a new feature based on feedback from customers
• Act as a dedicated rep for a handful of key customers to ensure their success using Zapier 
• Dig through activity logs to troubleshoot a customer's broken Zap
• Help resolve billing issues for customers over the phone

These are my five least favourite :
• Write and maintain thousands of pages of help documentation
• Scheduling shifts and collaborating as part of a growing cohesive support team
• Ghostwrite documentation for partners to publish on their own sites
• Manage a support team
• Find and recruit teammates for the support team

All the best,
Pat McDonald

@denief

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@denief denief commented Aug 23, 2015

Most Exciting:

  1. Dig through activity logs to troubleshoot a customer's broken Zap
  2. Analyze thousands of support tickets to spot trends the product team can use
  3. Manage a support team
  4. Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  5. Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have

Least Exciting:

  1. Respond to 60+ support requests via email every day
  2. Run ticket review sessions to make sure tone is consistent across Zapier responses
  3. Create video tutorials to help teach users a specific feature or use case
  4. Ghostwrite documentation for partners to publish on their own sites
  5. Find and recruit teammates for the support team

Kind Regards,
Yves.

@tmacattack

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@tmacattack tmacattack commented Aug 24, 2015

Most exciting

  1. Write and maintain thousands of pages of help documentation
  2. Create video tutorials to help teach users a specific feature or use case
  3. Analyze thousands of support tickets to spot trends the product team can use
  4. Make Zap templates to help showcase the thousands of ways customers can use Zapier
  5. Ghostwrite documentation for partners to publish on thier own sites

Least Exciting

  1. Dig through activity logs to troubleshoot a customer's broken Zap
  2. Respond to 60+ support requests via email every day
  3. Help resolve billing issues for customers over the phone
  4. Find and recruit teammates for the support team
  5. Help train and onboard new support teammates

Oh yeah!

@Mubox

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@Mubox Mubox commented Aug 28, 2015

Hi Wade,

This is very interesting for me...

  1. Respond to 60+ support requests via email every day
  2. Write and maintain thousands of pages of help documentation
  3. Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  4. Create video tutorials to help teach users a specific feature or use case
  5. Analyze thousands of support tickets to spot trends the product team can us

This is something less interesting...

  1. Receive 20+ inbound phone calls per day and help them solve their issues
  2. Manage a support team
  3. Find and recruit teammates for the support team
  4. Help train and onboard new support teammates
  5. Help resolve billing issues for customers over the phone

Thank you!

Best regards,

Rene

(Antwerp/Belgium)

@ukrishnankv

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@ukrishnankv ukrishnankv commented Aug 30, 2015

Hey Wade!
Here you go.

Favorites
-Respond to 60+ support requests via email every day
-Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
-Engage multiple users at once via chat to answer their questions and troubleshoot problems
-Work with 3rd party partners to track down a tricky situation for a joint customer
-Work with the product team to develop a new feature based on feedback from customers

Less Favorites
-Help resolve billing issues for customers over the phone
-Analyze thousands of support tickets to spot trends the product team can use
-Make Zap templates to help showcase the thousands of ways customers can use Zapier
-Ghostwrite documentation for partners to publish on their own sites
-Manage a support team

@llrugg

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@llrugg llrugg commented Aug 31, 2015

Sounds like a blast...
-Respond to 60+ support requests via email every day
-Analyze thousands of support tickets to spot trends the product team can use
-Run ticket review sessions to make sure tone is consistent across Zapier responses
-Engage multiple users at once via chat to answer their questions and troubleshoot problems
-Work with the product team to develop a new feature based on feedback from customers

Not as much fun...
-Help resolve billing issues for customers over the phone
-Ghostwrite documentation for partners to publish on their own sites
-Receive 20+ inbound phone calls per day and help them solve their issues
-Dig through activity logs to troubleshoot a customer's broken Zap
-Work with 3rd party partners to track down a tricky situation for a joint customer

@JJPNelson

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@JJPNelson JJPNelson commented Sep 1, 2015

Hooray! List
-Analyze thousands of support tickets to spot trends the product team can use
-Create video tutorials to help teach users a specific feature or use case
-Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
-Work with the product team to develop a new feature based on feedback from customers
-Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have

Not as much fun list
-Receive 20+ inbound phone calls per day and help them solve their issues
-Dig through activity logs to troubleshoot a customer's broken Zap
-Write and maintain thousands of pages of help documentation
-Ghostwrite documentation for partners to publish on thier own sites
-Help resolve billing issues for customers over the phone

@jsarino

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@jsarino jsarino commented Sep 2, 2015

Hello, Wade! Here's my choices...
My faves:
--Manage a support team
--Find and recruit teammates for the support team
--Help train and onboard new support teammates
--Work with the product team to develop a new feature based on feedback from customers
--Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites

My not-so-faves:
--Receive 20+ inbound phone calls per day and help them solve their issues
--Write and maintain thousands of pages of help documentation
--Help resolve billing issues for customers over the phone
--Ghostwrite documentation for partners to publish on their own sites
--Analyze thousands of support tickets to spot trends the product team can use

@tamisinlj

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@tamisinlj tamisinlj commented Sep 4, 2015

My top 5 favorites:
-Respond to 60+ support requests via email every day
-Engage multiple users at once via chat to answer their questions and troubleshoot problems
-Ghostwrite documentation for partners to publish on their own site
-Manage a support team
-Work with the product team to develop a new feature based on feedback from customers

And my 5 least favorites:
-Receive 20+ inbound phone calls per day and help them solve their issues
-Analyze thousands of support tickets to spot trends the product team can use
-Dig through activity logs to troubleshoot a customer's broken Zap
-Help resolve billing issues for customers over the phone
-Write and maintain thousands of pages of help documentation

Thanks!
--Tami

@madisonalmond

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@madisonalmond madisonalmond commented Sep 7, 2015

TOP 5 FAVOURITES:
-Respond to 60+ support requests via email every day
-Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
-Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
-Write and maintain thousands of pages of help documentation
-Engage multiple users at once via chat to answer their questions and troubleshoot problems

5 LEAST FAVOURITES:
-Analyze thousands of support tickets to spot trends the product team can use
-Help resolve billing issues for customers over the phone
-Analyze thousands of support tickets to spot trends the product team can use
-Ghostwrite documentation for partners to publish on thier own sites
-Receive 20+ inbound phone calls per day and help them solve their issues

Thank you Zapier team!

-Madison

@smcgue

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@smcgue smcgue commented Sep 10, 2015

Excited about these:

  1. Respond to 60+ support requests via email every day
  2. Ghostwrite documentation for partners to publish on thier own sites
  3. Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
  4. Help train and onboard new support teammates
  5. Find and recruit teammates for the support team

Less exciting, but equally as important:

  1. Analyze thousands of support tickets to spot trends the product team can use
  2. Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  3. Manage a support team
  4. Run ticket review sessions to make sure tone is consistent across Zapier responses
  5. Receive 20+ inbound phone calls per day and help them solve their issues

Thanks for your consideration,
Sammie

@eahummel

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@eahummel eahummel commented Sep 14, 2015

What most excites me:

Write and maintain thousands of pages of help documentation
Ghostwrite documentation for partners to publish on their own sites
Work with the product team to develop a new feature based on feedback from customers
Help train and onboard new support teammates
Find and recruit teammates for the support team

What least excites me:

Help resolve billing issues for customers over the phone
Analyze thousands of support tickets to spot trends the product team can use
Create video tutorials to help teach users a specific feature or use case
Receive 20+ inbound phone calls per day and help them solve their issues
Dig through activity logs to troubleshoot a customer's broken Zap
@ambcol

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@ambcol ambcol commented Sep 14, 2015

5 things that most excite me:

-Respond to 60+ support requests via email every day
-Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
-Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
-Engage multiple users at once via chat to answer their questions and troubleshoot problems
-Dig through activity logs to troubleshoot a customer's broken Zap

5 things that least excite me:

-Ghostwrite documentation for partners to publish on their own sites
-Run ticket review sessions to make sure tone is consistent across Zapier responses
-Create video tutorials to help teach users a specific feature or use case
-Write and maintain thousands of pages of help documentation
-Analyze thousands of support tickets to spot trends the product team can use

@LealaD

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@LealaD LealaD commented Sep 17, 2015

Hi Wade!

These are the things I'm excited about:

Most:

• Help train and onboard new support teammates
• Respond to 60+ support requests via email every day
• Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
• Manage a support team
• Act as a dedicated rep for a handful of key customers to ensure their success using Zapier

Least:

• Make Zap templates to help showcase the thousands of ways customers can use Zapier
• Analyze thousands of support tickets to spot trends the product team can use
• Create video tutorials to help teach users a specific feature or use case
• Work with the product team to develop a new feature based on feedback from customers
• Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have

Thanks so much for your time and consideration!

Leala

@bhollan

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@bhollan bhollan commented Sep 18, 2015

To whom it may concern,

AWESOME:

  • Respond to 60+ support requests via email every day
  • Dig through activity logs to troubleshoot a customer's broken Zap
  • Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
  • Work with 3rd party partners to track down a tricky situation for a joint customer
  • I view these as equally awesome:
    • Manage a support team
    • Help train and onboard new support teammates

NOT awesome:
Help resolve billing issues for customers over the phone
Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
Scheduling shifts and collaborating as part of a growing cohesive support team
Run ticket review sessions to make sure tone is consistent across Zapier responses
Write and maintain thousands of pages of help documentation

@jackbenny12003

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@jackbenny12003 jackbenny12003 commented Sep 21, 2015

Things that excite me:
•Write and maintain thousands of pages of help documentation
•Ghostwrite documentation for partners to publish on their own sites
•Create video tutorials to help teach users a specific feature or use case
•Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
•Make Zap templates to help showcase the thousands of ways customers can use Zapier

Things that don't excite me:
•Receive 20+ inbound phone calls per day and help them solve their issues
•Help resolve billing issues for customers over the phone
•Respond to 60+ support requests via email every day
•Dig through activity logs to troubleshoot a customer's broken Zap
•Analyze thousands of support tickets to spot trends the product team can use

@dbag01

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@dbag01 dbag01 commented Sep 24, 2015

These most excite me:
Ghostwrite documentation for partners to publish on their own sites
Respond to 60+ support requests via email every day
Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
Help resolve billing issues for customers over the phone
These least excite me:
Create video tutorials to help teach users a specific feature or use case
Make Zap templates to help showcase the thousands of ways customers can use Zapier
Analyze thousands of support tickets to spot trends the product team can use
Work with the product team to develop a new feature based on feedback from customers
Work with 3rd party partners to track down a tricky situation for a joint customer

@ghost

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@ghost ghost commented Sep 25, 2015

TOP 5 FAVOURITES:
-Create video tutorials to help teach users a specific feature or use case
-Make Zap templates to help showcase the thousands of ways customers can use Zapier
-Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
-Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
-Engage multiple users at once via chat to answer their questions and troubleshoot problems

5 LEAST FAVOURITES:
-Write and maintain thousands of pages of help documentation
-Work with 3rd party partners to track down a tricky situation for a joint customer
-Help resolve billing issues for customers over the phone
-Ghostwrite documentation for partners to publish on thier own sites
-Scheduling shifts and collaborating as part of a growing cohesive support team

Thank you, Zapier!

-Robyn

@distractionetc

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@distractionetc distractionetc commented Sep 27, 2015

5 Favorite To Do's

  • Work with the product team to develop a new feature based on feedback from customers
  • Analyze thousands of support tickets to spot trends the product team can use
  • Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
  • Dig through activity logs to troubleshoot a customer's broken Zap
  • Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have

5 Least Favorite To Do's

  • Ghostwrite documentation for partners to publish on their own sites
  • Receive 20+ inbound phone calls per day and help them solve their issues
  • Write and maintain thousands of pages of help documentation
  • Help resolve billing issues for customers over the phone
  • Engage multiple users at once via chat to answer their questions and troubleshoot problems

Thank you <3
Aileen

@BarrattRL

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@BarrattRL BarrattRL commented Sep 28, 2015

Most Exciting To Me:

1.Respond to 60+ support requests via email every day
2. Create video tutorials to help teach users a specific feature or use case
3. Help train and onboard new support teammates
4. Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
5. Analyze thousands of support tickets to spot trends the product team can use

Not So Exciting To Me:

1.Engage multiple users at once via chat to answer their questions and troubleshoot problems
2. Scheduling shifts and collaborating as part of a growing cohesive support team
3. Run ticket review sessions to make sure tone is consistent across Zapier responses
4. Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
5. Write and maintain thousands of pages of help documentation

@nikolinndoka

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@nikolinndoka nikolinndoka commented Sep 30, 2015

Most Exciting To Me:
1 Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
2 Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
3 Recieve 20+ inbound phone calls per day and help them solve their issues
4 Engage multiple users at once via chat to answer their questions and troubleshoot problems
5 Find and recruit teammates for the support team

Not So Exciting To Me:
1 Run ticket review sessions to make sure tone is consistent across Zapier responses
2 Make Zap templates to help showcase the thousands of ways customers can use Zapier
3 Manage a support team
4 Ghostwrite documentation for partners to publish on their own sites
5 Create video tutorials to help teach users a specific feature or use case

@Spkfrely

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@Spkfrely Spkfrely commented Oct 1, 2015

Exciting? Not so much...
• Dig through activity logs to troubleshoot a customer's broken Zap
• Help resolve billing issues for customers over the phone
• Analyze thousands of support tickets to spot trends the product team can use
• Run ticket review sessions to make sure tone is consistent across Zapier responses
• Receive 20+ inbound phone calls per day and help them solve their issues

Definitely Exciting....
• Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
• Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
• Work with the product team to develop a new feature based on feedback from customers
• Help train and onboard new support teammates
• Ghostwrite documentation for partners to publish on their own sites

@MarisaCorinne

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@MarisaCorinne MarisaCorinne commented Oct 2, 2015

In no particular order, here's what most and least excite me:

Most:

  • Ghostwrite documentation for partners to publish on their own sites
  • Work with the product team to develop a new feature based on feedback from customers
  • Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
  • Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
  • Respond to 60+ support requests via email every day

Least:

  • Help resolve billing issues for customers over the phone
  • Receive 20+ inbound phone calls per day and help them solve their issues
  • Find and recruit teammates for the support team
  • Engage multiple users at once via chat to answer their questions and troubleshoot problems
  • Manage a support team

Thanks very much!

@QuezSo

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@QuezSo QuezSo commented Oct 6, 2015

Most Exciting:

  1. Run ticket review sessions to make sure tone is consistent across Zapier responses
  2. Write and maintain thousands of pages of help documentation
  3. Help train and onboard new support teammates
  4. Work with the product team to develop a new feature based on feedback from customers
  5. Make Zap templates to help showcase the thousands of ways customers can use Zapier

Least Exciting:

  1. Manage a support team
  2. Analyze thousands of support tickets to spot trends the product team can use
  3. Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
  4. Scheduling shifts and collaborating as part of a growing cohesive support team
  5. Create video tutorials to help teach users a specific feature or use case
@Jovikvon

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@Jovikvon Jovikvon commented Oct 8, 2015

Most fun:

  1. Create video tutorials to help teach users a specific feature or use case
  2. Make Zap templates to help showcase the thousands of ways customers can use Zapier
  3. Work with the product team to develop a new feature based on feedback from customers
  4. Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
  5. Recieve 20+ inbound phone calls per day and help them solve their issues

Not so fun:

  1. Write and maintain thousands of pages of help documentation
  2. Ghostwrite documentation for partners to publish on thier own sites
  3. Find and recruit teammates for the support team
  4. Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  5. Help resolve billing issues for customers over the phone
@monbeu

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@monbeu monbeu commented Jan 11, 2016

Most exciting:

  1. Work with the product team to develop a new feature based on feedback from customers.
  2. Analyse thousands of support tickets to spot trends the product team can use.
  3. Create video tutorials to help teach users a specific feature or use case.
  4. Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites.
  5. Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have.

Not so exciting:

  1. Receive 20+ inbound phone calls per day and help them solve their issues.
  2. Engage multiple users at once via chat to answer their questions and troubleshoot problems.
  3. Run ticket review sessions to make sure tone is consistent across Zapier responses.
  4. Ghostwrite documentation for partners to publish on their own sites.
  5. Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
@deejaykaytee

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@deejaykaytee deejaykaytee commented Jan 11, 2016

Exciting:
• Work with the product team to develop a new feature based on feedback from customers
• Create video tutorials to help teach users a specific feature or use case
• Make Zap templates to help showcase the thousands of ways customers can use Zapier
• Help train and onboard new support teammates
• Run ticket review sessions to make sure tone is consistent across Zapier responses

Least exciting:
• Receive 20+ inbound phone calls per day and help them solve their issues
• Help resolve billing issues for customers over the phone
• Find and recruit teammates for the support team
• Scheduling shifts and collaborating as part of a growing cohesive support team
• Ghostwrite documentation for partners to publish on their own sites

@andreicondor

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@andreicondor andreicondor commented Jan 12, 2016

Most Exciting:
-Manage a support team
-Find and recruit teammates for the support team
-Help train and onboard new support teammates
-Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
-Work with the product team to develop a new feature based on feedback from customers

Least Exciting
-Recieve 20+ inbound phone calls per day and help them solve their issues
-Write and maintain thousands of pages of help documentation
-Ghostwrite documentation for partners to publish on thier own sites
-Work with 3rd party partners to track down a tricky situation for a joint customer
-Analyze thousands of support tickets to spot trends the product team can use

@Mary-Plank

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@Mary-Plank Mary-Plank commented Jan 13, 2016

Hello, Everyone!

Things I find most exciting:

  1. Analyze thousands of support tickets to spot trends the product team can use

  2. Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have

  3. Make Zap templates to help showcase the thousands of ways customers can use Zapier

  4. Respond to 60+ support requests via email every day

  5. Run ticket review sessions to make sure tone is consistent across Zapier responses

Things I find less exciting:

  1. Find and recruit teammates for the support team

  2. Create video tutorials to help teach users a specific feature or use case

  3. Work with the product team to develop a new feature based on feedback from customers

  4. Scheduling shifts and collaborating as part of a growing cohesive support team

  5. Help resolve billing issues for customers over the phone

@jcotzin

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@jcotzin jcotzin commented Jan 15, 2016

Hi there!

The following five excite me!

  1. Create video tutorials to help teach users a specific feature or use case
  2. Make Zap templates to help showcase the thousands of ways customers can use Zapier
  3. Write and maintain thousands of pages of help documentation
  4. Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
  5. Respond to 60+ support requests via email every day

The following...less so!

  1. Run ticket review sessions to make sure tone is consistent across Zapier responses
  2. Manage a support team
  3. Engage multiple users at once via chat to answer their questions and troubleshoot problems.
  4. Help resolve billing issues for customers over the phone
  5. Scheduling shifts and collaborating as part of a growing cohesive support team
@cstair07

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@cstair07 cstair07 commented Jan 15, 2016

Hello!

Most Exciting
-Analyze thousands of support tickets to spot trends the product team can use
-Work with the product team to develop a new feature based on feedback from customers
-Help train and onboard new support teammates
-Make Zap templates to help showcase the thousands of ways customers can use Zapier
-Write and maintain thousands of pages of help documentation

Least Exciting
-Help resolve billing issues for customers over the phone
-Create video tutorials to help teach users a specific feature or use case
-Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
-Dig through activity logs to troubleshoot a customer's broken Zap
-Find and recruit teammates for the support team

Thank you for your time!

@ruddenca

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@ruddenca ruddenca commented Jan 16, 2016

Hi everyone :)

Here's what I'm most excited about:

  1. Create video tutorials to help teach users a specific feature or use case
  2. Work with the product team to develop a new feature based on feedback from customers
  3. Analyze thousands of support tickets to spot trends the product team can use
  4. Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
  5. Run ticket review sessions to make sure tone is consistent across Zapier responses

And here's what I think sounds a little...challenging:

  1. Respond to 60+ support requests via email every day
  2. Make Zap templates to help showcase the thousands of ways customers can use Zapier
  3. Ghostwrite documentation for partners to publish on thier own sites
  4. Recieve 20+ inbound phone calls per day and help them solve their issues
  5. Help resolve billing issues for customers over the phone
@natisha-asbell

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@natisha-asbell natisha-asbell commented Jan 19, 2016

Least Exciting...

  1. Work with 3rd party partners to track down a tricky situation for a joint customer
  2. Run ticket review sessions to make sure tone is consistent across Zapier responses
  3. Find and recruit teammates for the support team
  4. Help resolve billing issues for customers over the phone
  5. Analyze thousands of support tickets to spot trends the product team can use

Very Excited About...

  1. Create video tutorials to help teach users a specific feature or use case
  2. Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  3. Manage a support team
  4. Make Zap templates to help showcase the thousands of ways customers can use Zapier
  5. Engage multiple users at once via chat to answer their questions and troubleshoot problems
@ryanmarsh

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@ryanmarsh ryanmarsh commented Jan 20, 2016

Very excited about!!!!

  1. Dig through activity logs to troubleshoot a customer's broken Zap
  2. Work with the product team to develop a new feature based on feedback from customers
  3. Analyze thousands of support tickets to spot trends the product team can use
  4. Make Zap templates to help showcase the thousands of ways customers can use Zapier
  5. Work with 3rd party partners to track down a tricky situation for a joint customer

Least exciting..

  1. Ghostwrite documentation for partners to publish on thier own sites
  2. Write and maintain thousands of pages of help documentation
  3. Scheduling shifts and collaborating as part of a growing cohesive support team
  4. Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  5. Help resolve billing issues for customers over the phone
@loewena

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@loewena loewena commented Jan 23, 2016

My top 6!

• Respond to 60+ support requests via email every day
• Write and maintain thousands of pages of help documentation
• Make Zap templates to help showcase the thousands of ways customers can use Zapier
• Run ticket review sessions to make sure tone is consistent across Zapier responses
• Analyze thousands of support tickets to spot trends the product team can use
• Work with the product team to develop a new feature based on feedback from customers

Excited to do these too….

• Help resolve billing issues for customers over the phone
• Dig through activity logs to troubleshoot a customer's broken Zap
• Manage a support team
• Find and recruit teammates for the support team
• Help train and onboard new support teammates
• Work with 3rd party partners to track down a tricky situation for a joint customer
• Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
• Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
• Scheduling shifts and collaborating as part of a growing cohesive support team
• Engage multiple users at once via chat to answer their questions and troubleshoot problems
• Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have

These will become more exciting once I spent some time with the company. I feel to accomplish these tasks you need to have a little more experience :-\

• Create video tutorials to help teach users a specific feature or use case
• Ghostwrite documentation for partners to publish on thier own sites
• Recieve 20+ inbound phone calls per day and help them solve their issues

@Zeeangeles

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@Zeeangeles Zeeangeles commented Jan 25, 2016

Hi All,

These are my faves
• Dig through activity logs to troubleshoot a customer's broken Zap
• Create video tutorials to help teach users a specific feature or use case
• Analyze thousands of support tickets to spot trends the product team can use
• Manage a support team
• Help train and onboard new support teammates

And my least favourite
• Write and maintain thousands of pages of help documentation
• Analyze thousands of support tickets to spot trends the product team can use
• Ghostwrite documentation for partners to publish on thier own sites
• Engage multiple users at once via chat to answer their questions and troubleshoot problems
• Recieve 20+ inbound phone calls per day and help them solve their issues

@gshultis

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@gshultis gshultis commented Jan 26, 2016

Most excited about:

• Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
• Work with the product team to develop a new feature based on feedback from customers
• Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
• Ghostwrite documentation for partners to publish on their own sites
• Create video tutorials to help teach users a specific feature or use case

Least excited about (but of course every job always has it's fair share of exciting and non-exciting responsibilities!):

• Analyze thousands of support tickets to spot trends the product team can use
• Receive 20+ inbound phone calls per day and help them solve their issues
• Write and maintain thousands of pages of help documentation
• Run ticket review sessions to make sure tone is consistent across Zapier responses
• Help resolve billing issues for customers over the phone

@bonj100

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@bonj100 bonj100 commented Jan 28, 2016

Most exciting

  • Dig through activity logs to troubleshoot a customer's broken Zap
  • Analyze thousands of support tickets to spot trends the product team can use
  • Manage a support team
  • Help train and onboard new support teammates
  • Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have

Least exciting

  • Create video tutorials to help teach users a specific feature or use case
  • Help resolve billing issues for customers over the phone
  • Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  • Engage multiple users at once via chat to answer their questions and troubleshoot problems
  • Run ticket review sessions to make sure tone is consistent across Zapier responses
@onealtr

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@onealtr onealtr commented Jan 31, 2016

Hello World,

Favorites:
-Respond to 60+ support requests via email every day

  • Write and maintain thousands of pages of help documentation
  • Analyze thousands of support tickets to spot trends the product team can use
  • Help train and onboard new support teammates
  • Work with the product team to develop a new feature based on feedback from customers
  • Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  • Act as a dedicated rep for a handful of key customers to ensure their success using Zapier

Least Favorite:

  • Help resolve billing issues for customers over the phone
  • Ghostwrite documentation for partners to publish on thier own sites
  • Engage multiple users at once via chat to answer their questions and troubleshoot problems
  • Recieve 20+ inbound phone calls per day and help them solve their issues
  • Dig through activity logs to troubleshoot a customer's broken Zap
@RiXTran

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@RiXTran RiXTran commented Feb 2, 2016

Most Excited:

  1. Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
  2. Manage a support team
  3. Help train and onboard new support teammates
  4. Find and recruit teammates for the support team
  5. Work with the product team to develop a new feature based on feedback from customers

Least Excited:

  1. Dig through activity logs to troubleshoot a customer's broken Zap
  2. Ghostwrite documentation for partners to publish on thier own sites
  3. Help resolve billing issues for customers over the phone
  4. Write and maintain thousands of pages of help documentation
  5. Create video tutorials to help teach users a specific feature or use case
@interstellarsociety

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@interstellarsociety interstellarsociety commented Feb 3, 2016

Most exciting (no particular order):

  • Analyze thousands of support tickets to spot trends the product team can use
  • Make Zap templates to help showcase the thousands of ways customers can use Zapier
  • Manage a support team
  • Run ticket review sessions to make sure tone is consistent across Zapier responses
  • Work with the product team to develop a new feature based on feedback from customers

Least exciting:

  • Create video tutorials to help teach users a specific feature or use case
  • Help resolve billing issues for customers over the phone
  • Ghostwrite documentation for partners to publish on thier own sites
  • Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  • Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
@Natureboy

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@Natureboy Natureboy commented Feb 5, 2016

## Most Exciting aspects of the list for a Customer Champion:

a. Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
b. Engage multiple users at once via chat to answer their questions and troubleshoot problems
c. Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
d. Work with the product team to develop a new feature based on feedback from customers
e. Manage a support team

    ## Least Exciting aspect of the list for a Customer Champion:

f. Create video tutorials to help teach users a specific feature or use case
g. Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
h. Respond to 60+ support requests via email every day
i. Write and maintain thousands of pages of help documentation
j. Find and recruit teammates for the support team

@jjkeetonb

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@jjkeetonb jjkeetonb commented Feb 7, 2016

5 Things That Most Excite Me:

  1. Respond to 60+ support requests via email every day
  2. Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  3. Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
  4. Find and recruit teammates for the support team
  5. Help train and onboard new support teammates

5 Things That Least Excite Me:

  1. Recieve 20+ inbound phone calls per day and help them solve their issues
  2. Help resolve billing issues for customers over the phone
  3. Create video tutorials to help teach users a specific feature or use case
  4. Ghostwrite documentation for partners to publish on thier own sites
  5. Work with 3rd party partners to track down a tricky situation for a joint customer
@jalitaaspelin

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@jalitaaspelin jalitaaspelin commented Feb 9, 2016

Most exciting:

  • Respond to 60+ support requests via email every day
  • Write and maintain thousands of pages of help documentation
  • Create video tutorials to help teach users a specific feature or use case
  • Make Zap templates to help showcase the thousands of ways customers can use Zapier
  • Work with the product team to develop a new feature based on feedback from customers

Least exciting:

  • Engage multiple users at once via chat to answer their questions and troubleshoot problems
  • Recieve 20+ inbound phone calls per day and help them solve their issues
  • Help resolve billing issues for customers over the phone
  • Analyze thousands of support tickets to spot trends the product team can use
  • Manage a support team
@megangilbert

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@megangilbert megangilbert commented Feb 10, 2016

The five that most excite me:
1. Find and recruit teammates for the support team
2. Scheduling shifts and collaborating as part of a growing cohesive support team
3. Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
4. Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
5.Dig through activity logs to troubleshoot a customer's broken Zap
The five that least excite me:
1. Write and maintain thousands of pages of help documentation
2. Analyze thousands of support tickets to spot trends the product team can use
3. Run ticket review sessions to make sure tone is consistent across Zapier responses
4. Receive 20+ inbound phone calls per day and help them solve their issues
5. Ghostwrite documentation for partners to publish on their own sites

@wannabecoding

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@wannabecoding wannabecoding commented Feb 18, 2016

Most Exciting

Analyze thousands of support tickets to spot trends the product team can use
Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
Make Zap templates to help showcase the thousands of ways customers can use Zapier
Manage a support team
Work with the product team to develop a new feature based on feedback from customers

Least Exciting

Ghostwrite documentation for partners to publish on their own sites
Run ticket review sessions to make sure tone is consistent across Zapier responses
Receive 20+ inbound phone calls per day and help them solve their issues
Dig through activity logs to troubleshoot a customer's broken Zap
Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites

@williamoricks

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@williamoricks williamoricks commented Feb 20, 2016

Most Exciting

Respond to 60+ support requests via email every day
Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
Write and maintain thousands of pages of help documentation
Run ticket review sessions to make sure tone is consistent across Zapier responses
Work with the product team to develop a new feature based on feedback from customers

Least Exciting

Work with 3rd party partners to track down a tricky situation for a joint customer
Scheduling shifts and collaborating as part of a growing cohesive support team
Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
Make Zap templates to help showcase the thousands of ways customers can use Zapier
Scheduling shifts and collaborating as part of a growing cohesive support team

@arorasanj

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@arorasanj arorasanj commented Feb 21, 2016

5 favourite things -

  • Respond to 60+ support requests via email every day
  • Create video tutorials to help teach users a specific feature or use case
  • Dig through activity logs to troubleshoot a customer's broken Zap
  • Make Zap templates to help showcase the thousands of ways customers can use Zapier
  • Work with the product team to develop a new feature based on feedback from customers

5 least favourite things -

  • Help resolve billing issues for customers over the phone
  • Manage a support team
  • Scheduling shifts and collaborating as part of a growing cohesive support team
  • Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  • Run ticket review sessions to make sure tone is consistent across Zapier responses
@justirma

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@justirma justirma commented Feb 23, 2016

THE most exciting for me are:

  1. Dig through activity logs to troubleshoot a customer's broken Zap
  2. Create video tutorials to help teach users a specific feature or use case
  3. Engage multiple users at once via chat to answer their questions and troubleshoot problems
  4. Make Zap templates to help showcase the thousands of ways customers can use Zapier
  5. Act as a dedicated rep for a handful of key customers to ensure their success using Zapier

THE least exciting for me are:

  1. Run ticket review sessions to make sure tone is consistent across Zapier responses
  2. Work with 3rd party partners to track down a tricky situation for a joint customer
  3. Recieve 20+ inbound phone calls per day and help them solve their issues
  4. Respond to 60+ support requests via email every day
  5. Ghostwrite documentation for partners to publish on thier own sites
@HMartin33

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@HMartin33 HMartin33 commented Feb 23, 2016

5 Things That Most Excite Me:

  1. Respond to 60+ support requests via email every day
  2. Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  3. Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
  4. Run ticket review sessions to make sure tone is consistent across Zapier responses
  5. Scheduling shifts and collaborating as part of a growing cohesive support team

5 Things That Least Excite Me:

  1. Recieve 20+ inbound phone calls per day and help them solve their issues
  2. Help resolve billing issues for customers over the phone
  3. Create video tutorials to help teach users a specific feature or use case
  4. Make Zap templates to help showcase the thousands of ways customers can use Zapier
  5. Dig through activity logs to troubleshoot a customer's broken Zap

Thank you!

@Lizziebeth10

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@Lizziebeth10 Lizziebeth10 commented Feb 24, 2016

The very last one on the list has a typo. (Is this a test to make sure we read through the entire list?)

@activechild

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@activechild activechild commented Mar 2, 2016

Thank You for the list 👍

@andiesch

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@andiesch andiesch commented Mar 7, 2016

Favorite things to do…
*Work with 3rd party partners to track down a tricky situation for a joint customer
*Work with the product team to develop a new feature based on feedback from customers
*Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
*Respond to 60+ support requests via email every day
*Ghostwrite documentation for partners to publish on their own sites

Least favorite things to do…
*Receive 20+ inbound phone calls per day and help them solve their issues
*Help resolve billing issues for customers over the phone
*Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
*Scheduling shifts
*I honestly cannot choose a fifth one, lol

@aquita

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@aquita aquita commented Mar 12, 2016

Favorite
Manage a support team
Work with 3rd party partners to track down a tricky situation for a joint customer
Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
Analyze thousands of support tickets to spot trends the product team can use

Least Favorite
Dig through activity logs to troubleshoot a customer's broken Zap
Write and maintain thousands of pages of help documentation
Help resolve billing issues for customers over the phone
Engage multiple users at once via chat to answer their questions and troubleshoot problems
Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites

@agz100020

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@agz100020 agz100020 commented Mar 14, 2016

Favorite

Engage multiple users at once via chat to answer their questions and troubleshoot problems
Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
Respond to 60+ support requests via email every day
Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
Analyze thousands of support tickets to spot trends the product team can use

Least Favorite

Recieve 20+ inbound phone calls per day and help them solve their issues
Help resolve billing issues for customers over the phone
Dig through activity logs to troubleshoot a customer's broken Zap
Write and maintain thousands of pages of help documentation
Create video tutorials to help teach users a specific feature or use case

@jeisonspaniol

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@jeisonspaniol jeisonspaniol commented Mar 15, 2016

5 Things That Most Excite Me

  • Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
  • Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
  • Analyze thousands of support tickets to spot trends the product team can use
  • Dig through activity logs to troubleshoot a customer's broken Zap
  • Scheduling shifts and collaborating as part of a growing cohesive support team

5 Things That Least Excite Me:

  • Recieve 20+ inbound phone calls per day and help them solve their issues
  • Help resolve billing issues for customers over the phone
  • Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  • Engage multiple users at once via chat to answer their questions and troubleshoot problems
  • Make Zap templates to help showcase the thousands of ways customers can use Zapier
@AnthonyWare

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@AnthonyWare AnthonyWare commented Mar 15, 2016

Most Favorite

  1. Ghostwrite documentation for partners to publish on their own sites
  2. Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
  3. Respond to 60+ support requests via email every day
  4. Create video tutorials to help teach users a specific feature or use case
  5. Make Zap templates to help showcase the thousands of ways customers can use Zapier

Least Favorite

  1. Receive 20+ inbound phone calls per day and help them solve their issues
  2. Write and maintain thousands of pages of help documentation
  3. Help resolve billing issues for customers over the phone
  4. Find and recruit teammates for the support team
  5. Dig through activity logs to troubleshoot a customer's broken Zap
@utkarshsaran

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@utkarshsaran utkarshsaran commented Mar 20, 2016

Most Likeable:

Run ticket review sessions to make sure tone is consistent across Zapier responses
Work with the product team to develop a new feature based on feedback from customers
Analyze thousands of support tickets to spot trends the product team can use
Help train and onboard new support teammates
Respond to 60+ support requests via email every day

Least Likeable:

Create video tutorials to help teach users a specific feature or use case
Recieve 20+ inbound phone calls per day and help them solve their issues
Find and recruit teammates for the support team
Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
Help resolve billing issues for customers over the phone

@garrettmachen1

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@garrettmachen1 garrettmachen1 commented Mar 29, 2016

Most Likable:

  • Manage a support team
  • Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
  • Scheduling shifts and collaborating as part of a growing cohesive support team
  • Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
  • Respond to 60+ support requests via email every day

Less Likable:

  • Receive 20+ inbound phone calls per day and help them solve their issues
  • Write and maintain thousands of pages of help documentation
  • Ghostwrite documentation for partners to publish on their own sites
  • Run ticket review sessions to make sure tone is consistent across Zapier responses
  • Analyze thousands of support tickets to spot trends the product team can use
@scojjac

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@scojjac scojjac commented Mar 30, 2016

5 Favorite Things

  • Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  • Dig through activity logs to troubleshoot a customer's broken Zap
  • Work with 3rd party partners to track down a tricky situation for a joint customer
  • Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
  • Analyze thousands of support tickets to spot trends the product team can use

5 Least Favorite Things

  • Recieve 20+ inbound phone calls per day and help them solve their issues
  • Manage a support team
  • Create video tutorials to help teach users a specific feature or use case
  • Make Zap templates to help showcase the thousands of ways customers can use Zapier
  • Help resolve billing issues for customers over the phone
@sym-dz

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@sym-dz sym-dz commented Apr 1, 2016

Most favorite

  • Analyze thousands of support tickets to spot trends the product team can use.
  • Help train and onboard new support teammates
  • Run ticket review sessions to make sure tone is consistent across Zapier responses
  • Work with the product team to develop a new feature based on feedback from customers
  • Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have

Least favorite

  • Create video tutorials to help teach users a specific feature or use case
  • Receive 20+ inbound phone calls per day and help them solve their issues
  • Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  • Help resolve billing issues for customers over the phone
  • Write and maintain thousands of pages of help documentation
@rmburford

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@rmburford rmburford commented Apr 4, 2016

5 Favorite Things

  • Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
  • Work with the product team to develop a new feature based on feedback from customers
  • Scheduling shifts and collaborating as part of a growing cohesive support team
  • Help train and onboard new support teammates
  • Analyze thousands of support tickets to spot trends the product team can use

5 Least Favorite Things

  • Help resolve billing issues for customers over the phone
  • Write and maintain thousands of pages of help documentation
  • Make Zap templates to help showcase the thousands of ways customers can use Zapier
  • Receive 20+ inbound phone calls per day and help them solve their issues
  • Create video tutorials to help teach users a specific feature or use case
@dantegf

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@dantegf dantegf commented Apr 5, 2016

The most that excites me.

  1. Create video tutorials to help teach users a specific feature or use case
  2. Manage a support team
  3. Help train and onboard new support teammates
  4. Make Zap templates to help showcase the thousands of ways customers can use Zapier
  5. Work with the product team to develop a new feature based on feedback from customers

The least that excites me.

  1. Help resolve billing issues for customers over the phone
  2. Analyze thousands of support tickets to spot trends the product team can use
  3. Engage multiple users at once via chat to answer their questions and troubleshoot problems
  4. Write and maintain thousands of pages of help documentation
  5. Receive 20+ inbound phone calls per day and help them solve their issues
@sandraduarte

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@sandraduarte sandraduarte commented Apr 7, 2016

Most Exciting

Respond to 60+ support requests via email every day
Make Zap templates to help showcase the thousands of ways customers can use Zapier
Work with the product team to develop a new feature based on feedback from customers
Engage multiple users at once via chat to answer their questions and troubleshoot problems
Create video tutorials to help teach users a specific feature or use case

Least Exciting

Ghostwrite documentation for partners to publish on their own sites
Write and maintain thousands of pages of help documentation
Help resolve billing issues for customers over the phone
Receive 20+ inbound phone calls per day and help them solve their issues
Dig through activity logs to troubleshoot a customer's broken Zap

@reagyd

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@reagyd reagyd commented Apr 7, 2016

Most Exciting for me

Dig through activity logs to troubleshoot a customer's broken Zap
Work with 3rd party partners to track down a tricky situation for a joint customer
Work with the product team to develop a new feature based on feedback from customers
Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have

Least Exciting for me

Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
Engage multiple users at once via chat to answer their questions and troubleshoot problems
Recieve 20+ inbound phone calls per day and help them solve their issues
Write and maintain thousands of pages of help documentation
Help resolve billing issues for customers over the phone

@reagyd

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@reagyd reagyd commented Apr 7, 2016

Most Exciting

Dig through activity logs to troubleshoot a customer's broken Zap
Work with 3rd party partners to track down a tricky situation for a joint customer
Work with the product team to develop a new feature based on feedback from customers
Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have

Least Exciting

Ghostwrite documentation for partners to publish on their own sites
Write and maintain thousands of pages of help documentation
Help resolve billing issues for customers over the phone
Receive 20+ inbound phone calls per day and help them solve their issues

@rafarpl

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@rafarpl rafarpl commented Apr 8, 2016

Most Exciting

  • Write and maintain thousands of pages of help documentation
  • Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
  • Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
  • Work with the product team to develop a new feature based on feedback from customers
  • Work with 3rd party partners to track down a tricky situation for a joint customer

Least Exciting

  • Create video tutorials to help teach users a specific feature or use case
  • Recieve 20+ inbound phone calls per day and help them solve their issues
  • Make Zap templates to help showcase the thousands of ways customers can use Zapier
  • Engage multiple users at once via chat to answer their questions and troubleshoot problems
  • Help resolve billing issues for customers over the phone
@maxrsiegel

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@maxrsiegel maxrsiegel commented Apr 13, 2016

Favorite Things

  • Write and maintain thousands of pages of help documentation
  • Create video tutorials to help teach users a specific feature or use case
  • Make Zap templates to help showcase the thousands of ways customers can use Zapier
  • Ghostwrite documentation for partners to publish on thier own sites
  • Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have

Least Favorite Things

  • Manage a support team
  • Scheduling shifts and collaborating as part of a growing cohesive support team
  • Recieve 20+ inbound phone calls per day and help them solve their issues
  • Find and recruit teammates for the support team
  • Help train and onboard new support teammates
@aileenbarker

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@aileenbarker aileenbarker commented Apr 20, 2016

Most Excited About
Work with the product team to develop a new feature based on feedback from customers
Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
Create video tutorials to help teach users a specific feature or use case
Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
Scheduling shifts and collaborating as part of a growing cohesive support team

Least Excited About
Help resolve billing issues for customers over the phone
Receive 20+ inbound phone calls per day and help them solve their issues
Dig through activity logs to troubleshoot a customer's broken Zap
Work with 3rd party partners to track down a tricky situation for a joint customer
Analyze thousands of support tickets to spot trends the product team can use

@breescorner

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@breescorner breescorner commented Apr 22, 2016

Good...

  • Work with the product team to develop a new feature based on feedback from customers
  • Work with people to figure out if Zapier can solve a particular workflow or integration challenge
  • Act as a dedicated rep for a handful of key customers...
  • Analyze thousands of support tickets to spot trends the product team can use
  • Create video tutorials to help teach users a specific feature or use case

Not bad but it depends on scope

  • Ghostwrite...
  • Manage a support team
  • Scheduling shifts ...
  • Find and recruit...
  • Help train and onboard ...
@virtuallyginab

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@virtuallyginab virtuallyginab commented Apr 23, 2016

## 5 Things That Most Excite Me:

  • Create video tutorials to help teach users a specific feature or use case
  • Make Zap templates to help showcase the thousands of ways customers can use Zapier
  • Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  • Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
  • Engage multiple users at once via chat to answer their questions and troubleshoot problems

## 5 Things That Least Excite Me:

  • Write and maintain thousands of pages of help documentation
  • Analyze thousands of support tickets to spot trends the product team can use
  • Ghostwrite documentation for partners to publish on their own sites
  • Find and recruit teammates for the support team
  • Scheduling shifts and collaborating as part of a growing cohesive support team
@wanders819

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@wanders819 wanders819 commented Apr 27, 2016

Five exciting things:

  1. Dig through activity logs to troubleshoot a customer's broken Zap
  2. Make Zap templates to help showcase the thousands of ways customers can use Zapier
  3. Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
  4. Manage a support team
  5. Help train and onboard new support teammates

Five not-so-exciting things:

  1. Create video tutorials to help teach users a specific feature or use case
  2. Write and maintain thousands of pages of help documentation
  3. Analyze thousands of support tickets to spot trends the product team can use
  4. Ghostwrite documentation for partners to publish on their own sites
  5. Run ticket review sessions to make sure tone is consistent across Zapier responses
@ktlwalker

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@ktlwalker ktlwalker commented Apr 28, 2016

5 Things That Excite Me

  1. Create video tutorials to help teach users a specific feature or use case
  2. Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  3. Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
  4. Scheduling shifts and collaborating as part of a growing cohesive support team
  5. Help train and onboard new support teammates

5 Things That Least Excite Me

  1. Receive 20+ inbound phone calls per day and help them solve their issues
  2. Dig through activity logs to troubleshoot a customer's broken Zap
  3. Analyze thousands of support tickets to spot trends the product team can use
  4. Help resolve billing issues for customers over the phone
  5. Write and maintain thousands of pages of help documentation
@AnnaLP00

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@AnnaLP00 AnnaLP00 commented Apr 30, 2016

5 Favorites

1- Responding to email requests
2- Respond to Zapier fans on social media
3- Ghostwrite documentation for partners to publish on their websites
4- Write and maintain thousands of pages to help documentation
5- Engage multiple users at once in chat.

5 Least Favorites

1- Receive 20+ inbound calls per day
2- Scheduling shifts and collaborating as part of a growing cohesive team.
3- Analyze thousands of support tickets to spot trends the product team can use.
4- Dig through activity logs to troubleshoot customer's broken zap.
5- Create video tutorials.

@TheCustomerChampion2016

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@TheCustomerChampion2016 TheCustomerChampion2016 commented May 10, 2016

Most Exciting to me:

  • Analyze thousands of support tickets to spot trends the product team can use
  • Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
  • Manage a support team (to me this includes recruiting, training, and scheduling)
  • Work with the product team to develop a new feature based on feedback from customers
  • Engage multiple users at once via chat to answer their questions and troubleshoot problems

Least exciting to me:

  • Help resolve billing issues for customers over the phone
  • Run ticket review sessions to make sure tone is consistent across Zapier responses
  • Receive 20+ inbound phone calls per day and help them solve their issues
  • Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  • Write and maintain thousands of pages of help documentation (but I understand its a necessary evil!)
@nsonnier

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@nsonnier nsonnier commented May 11, 2016

Five Exciting Things

  1. Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
  2. Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  3. Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
  4. Respond to 60+ support requests via email every day
  5. Make Zap templates to help showcase the thousands of ways customers can use Zapier

Five Not so Exciting Things

1.Dig through activity logs to troubleshoot a customer's broken Zap
2. Write and maintain thousands of pages of help documentation
Create video tutorials to help teach users a specific feature or use case
3. Run ticket review sessions to make sure tone is consistent across Zapier responses
4. Scheduling shifts and collaborating as part of a growing cohesive support team
5. Ghostwrite documentation for partners to publish on thier own sites

@rchowcc

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@rchowcc rchowcc commented May 14, 2016

Most Favorite Things

  • Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
  • Work with the product team to develop a new feature based on feedback from customers
  • Dig through activity logs to troubleshoot a customer's broken Zap
  • Help train and onboard new support teammates
  • Write and maintain thousands of pages of help documentation

5 Least Favorite Things

  • Help resolve billing issues for customers over the phone
  • Respond to 60+ support requests via email every day
  • Receive 20+ inbound phone calls per day and help them solve their issues
  • Analyze thousands of support tickets to spot trends the product team can use
  • Run ticket review sessions to make sure tone is consistent across Zapier responses
@jamieh0ney

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@jamieh0ney jamieh0ney commented May 15, 2016

5 Favorite Things:
Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
Create video tutorials to help teach users a specific feature or use case
Work with the product team to develop a new feature based on feedback from customers
Scheduling shifts and collaborating as part of a growing cohesive support team
Help train and onboard new support teammates

5 Least Favorite Things:
Ghostwrite documentation for partners to publish on their own sites
Work with 3rd party partners to track down a tricky situation for a joint customer
Run ticket review sessions to make sure tone is consistent across Zapier responses
Manage a support team
Find and recruit teammates for the support team

@jererdavis

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@jererdavis jererdavis commented May 16, 2016

Most Favorite:

  1. Work with the product team to develop a new feature based on feedback from customers.
  2. Analyze thousands of support tickets to spot trends the product team can use.
  3. Write and maintain thousands of pages of help documentation.
  4. Run ticket review sessions to make sure tone is consistent across Zapier responses.
  5. Respond to 60+ support requests via email every day.

Least Favorite:

  1. Receive 20+ inbound phone calls per day and help them solve their issues.
  2. Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites.
  3. Help resolve billing issues for customers over the phone.
  4. Find and recruit teammates for the support team.
  5. Ghostwrite documentation for partners to publish on their own sites.
@iamleandrow

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@iamleandrow iamleandrow commented May 20, 2016

Favorite things to do:

  1. Dig through activity logs to troubleshoot a customer's broken Zap
  2. Work with the product team to develop a new feature based on feedback from customers
  3. Respond to 60+ support requests via email every day
  4. Analyze thousands of support tickets to spot trends the product team can use
  5. Help train and onboard new support teammates

Least Favorite things to do:

  1. Help resolve billing issues for customers over the phone
  2. Create video tutorials to help teach users a specific feature or use case
  3. Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
  4. Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  5. Ghostwrite documentation for partners to publish on their own sites
@mpedro408

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@mpedro408 mpedro408 commented May 20, 2016

Favorite things to do:

  1. Receive 20+ inbound phone calls per day and help them solve their issues
  2. Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
  3. Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
  4. Work with the product team to develop a new feature based on feedback from customers
  5. Engage multiple users at once via chat to answer their questions and troubleshoot problems

Least Favorite things to do:
1.Run ticket review sessions to make sure tone is consistent across Zapier responses
2. Scheduling shifts and collaborating as part of a growing cohesive support team
3. Ghostwrite documentation for partners to publish on thier own sites
4. Help resolve billing issues for customers over the phone
5. Dig through activity logs to troubleshoot a customer's broken Zap

@erissonmp1

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@erissonmp1 erissonmp1 commented May 24, 2016

5 things that most excite you
Respond to 60+ support requests via email every day
Dig through activity logs to troubleshoot a customer's broken Zap
Engage multiple users at once via chat to answer their questions and troubleshoot problems
Find and recruit teammates for the support team
Analyze thousands of support tickets to spot trends the product team can use

5 things that least excite you
Help resolve billing issues for customers over the phone
Recieve 20+ inbound phone calls per day and help them solve their issues
Ghostwrite documentation for partners to publish on their own sites
Scheduling shifts and collaborating as part of a growing cohesive support team
Create video tutorials to help teach users a specific feature or use case

@jadebranion

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@jadebranion jadebranion commented May 24, 2016

Favorite
Respond to 60+ support requests via email every day
Create video tutorials to help teach users a specific feature or use case
Engage multiple users at once via chat to answer their questions and troubleshoot problems
Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
Act as a dedicated rep for a handful of key customers to ensure their success using Zapier

Least Favorite
Recieve 20+ inbound phone calls per day and help them solve their issues
Make Zap templates to help showcase the thousands of ways customers can use Zapier
Analyze thousands of support tickets to spot trends the product team can use
Help resolve billing issues for customers over the phone
Find and recruit teammates for the support team

@danngz87

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@danngz87 danngz87 commented May 24, 2016

  1. Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
  2. Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
  3. Analyze thousands of support tickets to spot trends the product team can use
  4. Respond to 60+ support requests via email every day
  5. Work with the product team to develop a new feature based on feedback from customers.

really.....all of the things.

@vijayankallil

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@vijayankallil vijayankallil commented May 28, 2016

Things I would love to do

  1. Respond to 60+ support requests via email every day
  2. Dig through activity logs to troubleshoot a customer's broken Zap
  3. Write and maintain thousands of pages of help documentation
  4. Create video tutorials to help teach users a specific feature or use case
  5. Ghostwrite documentation for partners to publish on thier own sites
  6. Work with the product team to develop a new feature based on feedback from customers
  7. Analyze thousands of support tickets to spot trends the product team can use

I would not be very keen to do the following

  1. Receive 20+ inbound phone calls per day and help them solve their issues
  2. Manage a support team
  3. Scheduling shifts and collaborating as part of a growing cohesive support team
  4. Find and recruit teammates for the support team
  5. Work with 3rd party partners to track down a tricky situation for a joint customer
@jeramyutgw

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@jeramyutgw jeramyutgw commented May 30, 2016

5 things that most excite me:

  • Create video tutorials to help teach users a specific feature or use case
  • Make Zap templates to help showcase the thousands of ways customers can use Zapier
  • Work with the product team to develop a new feature based on feedback from customers
  • Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  • Engage multiple users at once via chat to answer their questions and troubleshoot problems

5 things that least excite me:

  • Receive 20+ inbound phone calls per day and help them solve their issues
  • Write and maintain thousands of pages of help documentation
  • Find and recruit teammates for the support team
  • Scheduling shifts and collaborating as part of a growing cohesive team
  • Help resolve billing issues for customers over the phone
@LoMicah03

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@LoMicah03 LoMicah03 commented Jun 6, 2016

5 things that most excite me:

a. Respond to 60+ support requests via email every day.
b. Find and recruit teammates for the support team.
c. Engage multiple users at once via chat to answer their questions and troubleshoot problems.
d. Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites.
e.Work with the product team to develop a new feature based on feedback from customers.

5 things that least excite me:

a. Help resolve billing issues for customers over the phone.
b. Manage a support team.
c. Dig through activity logs to troubleshoot a customer's broken Zap.
d. Ghostwrite documentation for partners to publish on thier own sites.
e. Create video tutorials to help teach users a specific feature or use case.

@GrahamJenkins

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@GrahamJenkins GrahamJenkins commented Jun 10, 2016

#5 things that most excite me:

Find and recruit teammates for the support team
Work with the product team to develop a new feature based on feedback from customers
Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
Manage a support team
Help train and onboard new support teammates
#5 things that least excite me:

Write and maintain thousands of pages of help documentation
Analyze thousands of support tickets to spot trends the product team can use
Run ticket review sessions to make sure tone is consistent across Zapier responses
Work with 3rd party partners to track down a tricky situation for a joint customer
Recieve 20+ inbound phone calls per day and help them solve their issues

@Yelia

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@Yelia Yelia commented Jun 10, 2016

5 things that most excite me:

• Respond to 60+ support requests via email every day
• Write and maintain thousands of pages of help documentation
• Analyze thousands of support tickets to spot trends the product team can use
• Manage a support team
• Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites

5 things that least excite me:

• Create video tutorials to help teach users a specific feature or use case
• Help resolve billing issues for customers over the phone
• Run ticket review sessions to make sure tone is consistent across Zapier responses
• Engage multiple users at once via chat to answer their questions and troubleshoot problems
• Recieve 20+ inbound phone calls per day and help them solve their issues

@bcraap

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@bcraap bcraap commented Jun 14, 2016

5 things that most excite me:

  1. Dig through activity logs to troubleshoot a customer's broken Zap
  2. Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
  3. Help train and onboard new support teammates
  4. Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
  5. Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
    5 things that least excite me:
  6. Help resolve billing issues for customers over the phone
  7. Scheduling shifts and collaborating as part of a growing cohesive support team
  8. Write and maintain thousands of pages of help documentation
  9. Receive 20+ inbound phone calls per day and help them solve their issue
  10. Analyze thousands of support tickets to spot trends the product team can use
@herjunkmiles

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@herjunkmiles herjunkmiles commented Jun 14, 2016

5 Things That Most Excite Me:

• Work with the product team to develop a new feature based on feedback from customers
• Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
• Work with 3rd party partners to track down a tricky situation for a joint customer
• Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
• Engage multiple users at once via chat to answer their questions and troubleshoot problems

5 Things That Least Excite Me:

• Create video tutorials to help teach users a specific feature or use case
• Run ticket review sessions to make sure tone is consistent across Zapier responses
• Analyze thousands of support tickets to spot trends the product team can use
• Receive 20+ inbound phone calls per day and help them solve their issues
• Find and recruit teammates for the support team

@julianolivares

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@julianolivares julianolivares commented Jun 15, 2016

Hi,

I am Julian Olivares and below I have the answer to your question #5:

5 things that most excite me -

  1. Create video tutorials to help teach users a specific feature or use case
  2. Make Zap templates to help showcase the thousands of ways customers can use Zapier
  3. Analyze thousands of support tickets to spot trends the product team can use
  4. Manage a support team
  5. Work with 3rd party partners to track down a tricky situation for a joint customer

5 things that least excite me -

Every job will have tasks, especially when starting out, that aren't the most exciting. If you really desire to know what I think the feel free to email me and find out. My email will be in an ensuing email.

Kind Regards,

Julian

@amyrick820

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@amyrick820 amyrick820 commented Jun 16, 2016

Most Favorite
Respond to 60+ support requests via email every day
Help resolve billing issues for customers over the phone
Analyze thousands of support tickets to spot trends the product team can use
Help train and onboard new support teammates
Act as a dedicate rep for a handful of key customers to ensure their success using Zapier

Least favorite
Write and maintain thousands of pages of help documentation
Create video tutorials to help teach users a specific feature or use case
Ghostwrite documentation for partners to publish on their own sites
Manage a support team
Find and recruit teammates for the support team

My most favorite job responsibilities are ones that I'm sure I could complete very well; I love helping people, solving problems, and keeping customers happy. My least favorites are ones that I think I'd have trouble completing or would need to do quite a bit of research on before I'd be comfortable completing them. But I'm a fast learner and I'd be interested in taking on any of these tasks in the long run.

@CaitlinGalvin

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@CaitlinGalvin CaitlinGalvin commented Jun 22, 2016

My Top 5 Most Excitng:

  • Respond to 60+ support requests via e
  • Create video tutorials to help teach users a specific feature or use case
  • Work with the product team to develop a new feature based on feedback from customers
  • Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  • Engage multiple users at once via chat to answer their questions and troubleshoot problems

My Top 5 Least Exciting:

  • Manage a support team
  • Dig through activity logs to troubleshoot a customer's broken Zap
  • Scheduling shifts and collaborating as part of a growing cohesive support team
  • Recieve 20+ inbound phone calls per day and help them solve their issues
  • Analyze thousands of support tickets to spot trends the product team can use
@dygallant

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@dygallant dygallant commented Jun 29, 2016

TOP FIVE MOST
Receive 20+ inbound phone calls per day and help them solve their issues
Respond to 60+ support requests via email every day
Help resolve billing issues for customers over the phone
Scheduling shifts and collaborating as part of a growing cohesive support team
Create video tutorials to help teach users a specific feature or use case

TOP FIVE LEAST
Manage a support team
Find and recruit teammates for the support team
Help train and onboard new support teammates
Ghostwrite documentation for partners to publish on thier own sites
Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites

@heylance

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@heylance heylance commented Jun 30, 2016

Most exciting:

  • Create video tutorials to help teach users a specific feature or use case
  • Help train and onboard new support teammates
  • Work with the product team to develop a new feature based on feedback from customers
  • Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
  • Write and maintain thousands of pages of help documentation

Least exciting:

  • Receive 20+ inbound phone calls per day and help them solve their issues
  • Scheduling shifts and collaborating as part of a growing cohesive support team
  • Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  • Manage a support team
  • Run ticket review sessions to make sure tone is consistent across Zapier responses
@JBichara44

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@JBichara44 JBichara44 commented Jul 4, 2016

5 THINGS THAT MOST EXCITE ME

  1. Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  2. Manage a support team
  3. Find and recruit teammates for the support team
  4. Help train and onboard new support teammates
  5. Scheduling shifts and collaborating as part of a growing cohesive support team

5 THINGS THAT LEAST EXCITE ME
6. Dig through activity logs to troubleshoot a customer's broken Zap
7. Write and maintain thousands of pages of help documentation
8. Create video tutorials to help teach users a specific feature or use case
9. Help resolve billing issues for customers over the phone
10. Analyze thousands of support tickets to spot trends the product team can use

@ashleyrstorey

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@ashleyrstorey ashleyrstorey commented Jul 6, 2016

Five Most Favorite:

  1. Respond to 60+ support requests via email every day
  2. Write and maintain thousands of pages of help documentation
  3. Ghostwrite documentation for partners to publish on thier own sites
  4. Create video tutorials to help teach users a specific feature or use case
  5. Receive 20+ inbound phone calls per day and help them solve their issues

Five Least Favorite:

  1. Dig through activity logs to troubleshoot a customer's broken Zap
  2. Work with 3rd party partners to track down a tricky situation for a joint customer
  3. Engage multiple users at once via chat to answer their questions and troubleshoot problems
  4. Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
  5. Make Zap templates to help showcase the thousands of ways customers can use Zapier
@colinflanigan

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@colinflanigan colinflanigan commented Jul 9, 2016

Five Most Favorite (in no particular order):

  • Dig through activity logs to troubleshoot a customer's broken Zap
  • Create video tutorials to help teach users a specific feature or use case
  • Respond to 60+ support requests via email every day
  • Run ticket review sessions to make sure tone is consistent across Zapier responses
  • Work with the product team to develop a new feature based on feedback from customers

Five Least Favorite (same):

  • Help resolve billing issues for customers over the phone
  • Manage a support team
  • Find and recruit teammates for the support team
  • Recieve 20+ inbound phone calls per day and help them solve their issues
  • Engage multiple users at once via chat to answer their questions and troubleshoot problems

Answering 60+ emails is kind of a given for me, so I didn't include that in my list of faves. My least favorite list are by no means things I wouldn't enjoy doing (I actually love recruiting, for example), but when possible I like to stick to my strengths when I'm just starting out somewhere new.

Also, #8 on the list ("Ghostwrite [...]") has a small typo – "their" is spelled "thier." Thanks for your time!

@KatieKezele

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@KatieKezele KatieKezele commented Jul 12, 2016

Five Most Exciting (in no particular order)

-Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
-Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
-Manage a support team
-Respond to 60+ support requests via email every day
-Create video tutorials to help teach users a specific feature or use case

Five Least Exciting (in no particular order)

-Recieve 20+ inbound phone calls per day and help them solve their issues
-Make Zap templates to help showcase the thousands of ways customers can use Zapier
-Ghostwrite documentation for partners to publish on thier own sites
-Help resolve billing issues for customers over the phone
-Work with 3rd party partners to track down a tricky situation for a joint customer

It was really difficult to choose my least favorites, as I am 100% on board with managing and performing all of these tasks!

@suzzibiller

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@suzzibiller suzzibiller commented Jul 14, 2016

Five things that are most exciting to me:

  • Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
  • Run ticket review sessions to make sure tone is consistent across Zapier responses
  • Respond to 60+ support requests via email every day
  • Help resolve billing issues for customers over the phone
  • •Analyze thousands of support tickets to spot trends the product team can use

Five things that are the least exciting to me:

  • Help train and onboard new support teammates
  • Create video tutorials to help teach users a specific feature or use case
  • Work with 3rd party partners to track down a tricky situation for a joint customer
  • Engage multiple users at once via chat to answer their questions and troubleshoot problems
  • Make Zap templates to help showcase the thousands of ways customers can use Zapier
@ghost

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@ghost ghost commented Jul 14, 2016

Five things that excite me:

  • Respond to 60+ support requests via email every day
  • Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
  • Engage multiple users at once via chat to answer their questions and troubleshoot problems
  • Dig through activity logs to troubleshoot a customer's broken Zap
  • Run ticket review sessions to make sure tone is consistent across Zapier responses

Five things that do not excite me:

  • Help resolve billing issues for customers over the phone
  • Receive 20+ inbound phone calls per day and help them solve their issues
  • Ghostwrite documentation for partners to publish on their own sites
  • Find and recruit teammates for the support team
  • Scheduling shifts and collaborating as part of a growing cohesive support team
@KatrinaJHaney

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@KatrinaJHaney KatrinaJHaney commented Jul 14, 2016

Five things that excite me:

  • Ghostwrite documentation for partners to publish on their own sites
  • Help train and onboard new support teammates
  • Create video tutorials to help teach users a specific feature or use case
  • Scheduling shifts and collaborating as part of a growing cohesive support team
  • Act as a dedicated rep for a handful of key customers to ensure their success using Zapier

Five things that least excite me:

  • Help resolve billing issues for customers over the phone
  • Analyze thousands of support tickets to spot trends the product team can use
  • Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  • Respond to 60+ support requests via email every day
  • Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
@custchampcv

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@custchampcv custchampcv commented Jul 15, 2016

The five things that most excite me are:

  • Dig through activity logs to troubleshoot a customer's broken Zap
  • Create video tutorials to help teach users a specific feature or use case
  • Manage a support team
  • Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
  • Act as a dedicated rep for a handful of key customers to ensure their success using Zapier

The five things that least excite me are:

  • Ghostwrite documentation for partners to publish on their own sites
  • Help resolve billing issues for customers over the phone
  • Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  • Help train and onboard new support teammates
  • Find and recruit teammates for the support team
@Oneongrl

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@Oneongrl Oneongrl commented Jul 16, 2016

In no particular order....

5 things that are my most favorite to do

  1. Write and maintain thousands of pages of help documentation
  2. Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
  3. Manage a support team
  4. Ghostwrite documentation for partners to publish on their own sites
  5. Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites

5 things that are my least favorite to do:

  1. Dig through activity logs to troubleshoot a customer's broken Zap
  2. Analyze thousands of support tickets to spot trends the product team can use
  3. Work with 3rd party partners to track down a tricky situation for a joint customer
  4. Find and recruit teammates for the support team
  5. Engage multiple users at once via chat to answer their questions and troubleshoot problems
@KasiaZukowska

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@KasiaZukowska KasiaZukowska commented Jul 20, 2016

5 things that most excite me:

  • Respond to 60+ support requests via email every day
  • Write and maintain thousands of pages of help documentation
  • Create video tutorials to help teach users a specific feature or use case
  • Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
  • Work with 3rd party partners to track down a tricky situation for a joint customer

5 things that least excite me:

  • Scheduling shifts and collaborating as part of a growing cohesive support team
  • Run ticket review sessions to make sure tone is consistent across Zapier responses
  • Help resolve billing issues for customers over the phone
  • Find and recruit teammates for the support team
  • Ghostwrite documentation for partners to publish on their own sites
@halltaralynn

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@halltaralynn halltaralynn commented Jul 21, 2016

5 things that most excite Tara

  • Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
  • Help train and onboard new support teammates
  • Respond to 60+ support requests via email every day
  • Receive 20+ inbound phone calls per day and help them solve their issues
  • Find and recruit teammates for the support team

5 things that least excite Tara

  • Create video tutorials to help teach users a specific feature or use case
  • Work with 3rd party partners to track down a tricky situation for a joint customer
  • Ghostwrite documentation for partners to publish on thier own sites
  • Analyze thousands of support tickets to spot trends the product team can use
  • Write and maintain thousands of pages of help documentation
@b10vue

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@b10vue b10vue commented Jul 25, 2016

What get's me buzzing....
Work with the product team to develop a new feature based on feedback from customers
Work with 3rd party partners to track down a tricky situation for a joint customer
Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
Manage a support team
Dig through activity logs to troubleshoot a customer's broken Zap

Not so buzzing
Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
Recieve 20+ inbound phone calls per day and help them solve their issues
Make Zap templates to help showcase the thousands of ways customers can use Zapier
Engage multiple users at once via chat to answer their questions and troubleshoot problems
Help resolve billing issues for customers over the phone

Best,
Brenda

@dewetblomerus

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@dewetblomerus dewetblomerus commented Jul 25, 2016

These are 5 of my favorite things:
Dig through activity logs to troubleshoot a customer's broken Zap (Assuming I can use Pipe and Grep and other command line stuff)
Analyze thousands of support tickets to spot trends the product team can use
Work with the product team to develop a new feature based on feedback from customers
Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
Work with 3rd party partners to track down a tricky situation for a joint customer

When the dog bites:
Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
Help resolve billing issues for customers over the phone
Engage multiple users at once via chat to answer their questions and troubleshoot problems
Recieve 20+ inbound phone calls per day and help them solve their issues

I would like to distribute my 5th "not excited" point between these 4.

@melijaclyn

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@melijaclyn melijaclyn commented Jul 26, 2016

5 things that are my most favorite:

  • Respond to 60+ support requests via email every day
  • Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  • Create video tutorials to help teach users a specific feature or use case
  • Work with the product team to develop a new feature based on feedback from customers
  • Manage a support team

5 Things that are my least favorite:

  • Help resolve billing issues for customers over the phone
  • Recieve 20+ inbound phone calls per day and help them solve their issues
  • Dig through activity logs to troubleshoot a customer's broken Zap
  • Ghostwrite documentation for partners to publish on their own sites
  • Analyze thousands of support tickets to spot trends the product team can use
@arnieballs

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@arnieballs arnieballs commented Jul 28, 2016

The 5 things that most excite me:

  • Respond to 60+ support requests via email every day
  • Help resolve billing issues for customers over the phone
  • Help train and onboard new support teammates
  • Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
  • Engage multiple users at once via chat to answer their questions and troubleshoot problems

The 5 things that least excite me:

  • Ghostwrite documentation for partners to publish on their own sites
  • Make Zap templates to help showcase the thousands of ways customers can use Zapier
  • Dig through activity logs to troubleshoot a customer's broken Zap
  • Write and maintain thousands of pages of help documentation
  • Create video tutorials to help teach users a specific feature or use case
@Shutt15

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@Shutt15 Shutt15 commented Jul 29, 2016

Top Five!:

  • Make Zap templates to help showcase the thousands of ways customers can use Zapier
  • Write and maintain thousands of pages of help documentation
  • Run ticket review sessions to make sure tone is consistent across Zapier responses
  • Ghostwrite documentation for partners to publish on thier own sites
  • Respond to 60+ support requests via email every day

Not so much...:

  • Recieve 20+ inbound phone calls per day and help them solve their issues
  • Help resolve billing issues for customers over the phone
  • Work with 3rd party partners to track down a tricky situation for a joint customer
  • Engage multiple users at once via chat to answer their questions and troubleshoot problems
  • Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
@Mouchanator

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@Mouchanator Mouchanator commented Aug 1, 2016

Top 5:

  • Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
  • Work with the product team to develop a new feature based on feedback from customers
  • Scheduling shifts and collaborating as part of a growing cohesive support team
  • Make Zap templates to help showcase the thousands of ways customers can use Zapier
  • Help train and onboard new support teammates

Not so top 5:

  • Receive 20+ inbound phone calls per day and help them solve their issues
  • Help resolve billing issues for customers over the phone
  • Analyze thousands of support tickets to spot trends the product team can use
  • Dig through activity logs to troubleshoot a customer's broken Zap
  • Work with 3rd party partners to track down a tricky situation for a joint customer
@hendrixvalley

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@hendrixvalley hendrixvalley commented Aug 8, 2016

The 5 things that most excite me:

Respond to 60+ support requests via email every day
Analyze thousands of support tickets to spot trends the product team can use
Run ticket review sessions to make sure tone is consistent across Zapier responses
Engage multiple users at once via chat to answer their questions and troubleshoot problems
Dig through activity logs to troubleshoot a customer's broken Zap

The 5 things that least excite me:

Help resolve billing issues for customers over the phone
Recieve 20+ inbound phone calls per day and help them solve their issues
Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
Work with 3rd party partners to track down a tricky situation for a joint customer
Act as a dedicated rep for a handful of key customers to ensure their success using Zapier

@chrisharman

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@chrisharman chrisharman commented Aug 12, 2016

5 Favorite:

  • Analyze thousands of support tickets to spot trends the product team can use
  • Manage a support team
  • Ghostwrite documentation for partners to publish on their own sites
  • Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
  • Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have

5 Least Favorite:

  • Receive 20+ inbound phone calls per day and help them solve their issues
  • Run ticket review sessions to make sure tone is consistent across Zapier responses
  • Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  • Dig through activity logs to troubleshoot a customer's broken Zap
  • Find and recruit teammates for the support team
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@jstngoulet jstngoulet commented Aug 16, 2016

It's All Part of the Job!

Understanding that all of these elements are part of the job, it is apparent that some are the Favorite while others are the Least Favorite. Below is my breakdown:

Favorites

  • Work with the product team to develop a new feature based on feedback from customers
  • Manage a support team
  • Make Zap templates to help showcase the thousands of ways customers can use Zapier
  • Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
  • Work with 3rd party partners to track down a tricky situation for a joint customer

Least Favorites

  • Write and maintain thousands of pages of help documentation

While it does seem like a lot of work, the process seems normal for employees being there for years, and pages add up quickly. With images and other formatting, it really doesn't seem like that much

  • Analyze thousands of support tickets to spot trends the product team can use

This, too, seems like a lot of work, but with a background of application development, I think it would be simple to develop an application that could provide a synopsis of the details searching for key terms in the client discussions.

  • Create video tutorials to help teach users a specific feature or use case

Not too big of a deal; I just am not too fond of the way my voice sounds on recordings.

  • Help resolve billing issues for customers over the phone

I do this now; it's not entertaining, but also not difficult.

  • Dig through activity logs to troubleshoot a customer's broken Zap

As a developer, I do this for my own work. I categorized this as a "least favorite" due to some logging systems not being able to fully describe the problem. Since I have not experienced the Zapier logger from the staff perspective, this may change.

@mbbickford

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