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support-tasks.md

Here are things a customer champion at Zapier might do in no particular order. List 5 things that are your most favorite to do and 5 things that are least favorite.

  • Respond to 60+ support requests via email every day
  • Dig through activity logs to troubleshoot a customer's broken Zap
  • Write and maintain thousands of pages of help documentation
  • Create video tutorials to help teach users a specific feature or use case
  • Help resolve billing issues for customers over the phone
  • Analyze thousands of support tickets to spot trends the product team can use
  • Make Zap templates to help showcase the thousands of ways customers can use Zapier
  • Ghostwrite documentation for partners to publish on their own sites
  • Manage a support team
  • Find and recruit teammates for the support team
  • Help train and onboard new support teammates
  • Run ticket review sessions to make sure tone is consistent across Zapier responses
  • Work with 3rd party partners to track down a tricky situation for a joint customer
  • Work with the product team to develop a new feature based on feedback from customers
  • Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  • Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
  • Scheduling shifts and collaborating as part of a growing cohesive support team
  • Engage multiple users at once via chat to answer their questions and troubleshoot problems
  • Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
  • Recieve 20+ inbound phone calls per day and help them solve their issues

These most excite me:
-Create video tutorials to help teach users a specific feature or use case
-Work with the product team to develop a new feature based on feedback from customers
-Make Zap templates to help showcase the thousands of ways customers can use Zapierems
-Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
-Find and recruit teammates for the support team

These least excite me:
-Ghostwrite documentation for partners to publish on their own sites
-Dig through activity logs to troubleshoot a customer's broken Zap
-Write and maintain thousands of pages of help documentation
-Receive 20+ inbound phone calls per day and help them solve their issues
-Work with 3rd party partners to track down a tricky situation for a joint customer

5 things that most excite me

  1. Create video tutorials to help teach users a specific feature or use case
  2. Analyze thousands of support tickets to spot trends the product team can use
  3. Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  4. Work with the product team to develop a new feature based on feedback from customers
  5. Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have

5 things that least excite me

  1. Write and maintain thousands of pages of help documentation
  2. Find and recruit team mates for the support team
  3. Scheduling shifts and collaborating as part of a growing cohesive support team
  4. Receive 20+ inbound phone calls per day and help them solve their issues
  5. Ghostwrite documentation for partners to publish on their own sites

These most excite me…
a. Help train and on-board new support teammates
b. Work with 3rd party partners to track down a tricky situation for a joint customer
c. Work with the product team to develop a new feature based on feedback from customers
d. Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
e. Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
These least excite me…
a. Write and maintain thousands of pages of help documentation
b. Analyze thousands of support tickets to spot trends the product team can use
c. Find and recruit teammates for the support team
d. Run ticket review sessions to make sure tone is consistent across Zapier responses
e. Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites

haywardt commented Apr 1, 2015

The Good:

  • Manage a support team
  • Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
  • Work with the product team to develop a new feature based on feedback from customers
  • Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
  • Work with 3rd party partners to track down a tricky situation for a joint customer

The Bad:

  • Make Zap templates to help showcase the thousands of ways customers can use Zapier
  • Recieve 20+ inbound phone calls per day and help them solve their issues
  • Respond to 60+ support requests via email every day
  • Create video tutorials to help teach users a specific feature or use case
  • Run ticket review sessions to make sure tone is consistent across Zapier responses

Looks like there is a good variety right here. Lets hire all four of these people ASAP.

amb407 commented Apr 1, 2015

... Excite
Respond to 60+ support requests via email every day
Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
Help train and onboard new support teammates
Recieve 20+ inbound phone calls per day and help them solve their issues

... least excite
Write and maintain thousands of pages of help documentation
Analyze thousands of support tickets to spot trends the product team can use
Ghostwrite documentation for partners to publish on thier own sites
Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
Recieve 20+ inbound phone calls per day and help them solve their issues

These most excite me…

  • Help train and onboard new support teammates
  • Create video tutorials to help teach users a specific feature or use case
  • Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
  • Dig through activity logs to troubleshoot a customer's broken Zap
  • Find and recruit teammates for the support team
  • - Bonus: Work with 3rd party partners to track down a tricky situation for a joint customer

These least excite me…

  • Write and maintain thousands of pages of help documentation
  • Analyze thousands of support tickets to spot trends the product team can use
  • Run ticket review sessions to make sure tone is consistent across Zapier responses
  • Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  • Help resolve billing issues for customers over the phone

Favorites!
• Analyze thousands of support tickets to spot trends the product team can use
• Work with 3rd party partners to track down a tricky situation for a joint customer
• Work with the product team to develop a new feature based on feedback from customers
• Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
• Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have

Least favorite (these were hard -- it's all good!)
• Dig through activity logs to troubleshoot a customer's broken Zap
• Manage a support team
• Find and recruit teammates for the support team
• Help train and onboard new support teammates
• Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites

These most excite me:
Manage a support team
Help train and onboard new support teammates
Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
Create video tutorials to help teach users a specific feature or use case
Work with the product team to develop a new feature based on feedback from customers

These least excite me:
Recieve 20+ inbound phone calls per day and help them solve their issues
Dig through activity logs to troubleshoot a customer's broken Zap
Ghostwrite documentation for partners to publish on thier own sites
Scheduling shifts and collaborating as part of a growing cohesive support team
Analyze thousands of support tickets to spot trends the product team can use

Shadez76 commented Apr 6, 2015

  1. 5 things that most excite you. 
    
     Receive 20+ inbound phone calls per day and help them solve their issues
     Respond to 60+ support requests via email every day
     Analyze thousands of support tickets to spot trends the product team can use
     Respond to Zapier fans on Twitter, Facebook, Reddit and other 3rd party sites
     Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
    5 things that least excite me
     Engage multiple users at once via chat to answer their questions and troubleshoot problems
     Create video tutorials to help teach users a specific feature or use case
     Help resolve billing issues for customers over the phone.
     Work with the product team to develop a new feature based on feedback
     Dig through activity logs to troubleshoot a customer’s broken zap

5 things that most excite me:

  1. Respond to 60+ support requests via email every day
  2. Help train and onboard new support teammates
  3. Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  4. Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
  5. Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have

5 things that least excite me:

  1. Help resolve billing issues for customers over the phone
  2. Analyze thousands of support tickets to spot trends the product team can use
  3. Find and recruit teammates for the support team
  4. Work with 3rd party partners to track down a tricky situation for a joint customer
  5. Scheduling shifts and collaborating as part of a growing cohesive support team

TanRM commented Apr 9, 2015

5 things that most excite me:

  1. Respond to 60+ support requests via email every day
  2. Create video tutorials to help teach users a specific feature or use case
  3. Analyze thousands of support tickets to spot trends the product team can use
  4. Work with the product team to develop a new feature based on feedback from customers
  5. Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have

5 things that least excite me:

  1. Write and maintain thousands of pages of help documentation
  2. Ghostwrite documentation for partners to publish on their own sites
  3. Receive 20+ inbound phone calls per day and help them solve their issues
    
  4. Engage multiple users at once via chat to answer their questions and troubleshoot problems
    
  5. (none available)
    

Most exciting:
Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
Respond to 60+ support requests via email every day
Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
Find and recruit teammates for the support team
Help train and onboard new support teammates

Least exciting:
Recieve 20+ inbound phone calls per day and help them solve their issues
Run ticket review sessions to make sure tone is consistent across Zapier responses
Dig through activity logs to troubleshoot a customer's broken Zap
Ghostwrite documentation for partners to publish on thier own sites
Work with 3rd party partners to track down a tricky situation for a joint customer

Most exciting:
Create video tutorials to help teach users a specific feature or use case
Make Zap templates to help showcase the thousands of ways customers can use Zapier
Ghostwrite documentation for partners to publish on thier own sites
Help train and onboard new support teammates
Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites

Extra exciting:
Analyze thousands of support tickets to spot trends the product team can use

Least exciting:
Manage a support team
Engage multiple users at once via chat to answer their questions and troubleshoot problems
Help resolve billing issues for customers over the phone (SALES?)
Recieve 20+ inbound phone calls per day and help them solve their issues
Run ticket review sessions to make sure tone is consistent across Zapier responses

examish commented Jun 18, 2015

I guess the top ones would be these:

Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
Create video tutorials to help teach users a specific feature or use case
Write and maintain thousands of pages of help documentation
Make Zap templates to help showcase the thousands of ways customers can use Zapier
Ghostwrite documentation for partners to publish on thier own sites
Help train and onboard new support teammates
Work with the product team to develop a new feature based on feedback from customers

Not sure what would be the least on this list, actually, till I get to experience it from the specific tasks that your company needs. But if I have to choose, maybe the phone calls, as I actually have contracted 3rd parties to handle my own phone calls to my company's 800 number, but it might not be so bad. It is not so different than doing it on the message board.

Most exciting (no particular order):

  1. Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
  2. Create video tutorials to help teach users a specific feature or use case. (You can find some of my existing videos here: http://www.cahootsphotos.com.au/cahoots-tv/)
  3. Respond to 60+ support requests via email every day
  4. Write and maintain thousands of pages of help documentation
  5. Work with the product team to develop a new feature based on feedback from customers

Least exciting (no particular order):

  1. Manage a support team
  2. Engage multiple users at once via chat to answer their questions and troubleshoot problems
  3. Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  4. Find and recruit teammates for the support team
  5. Help train and onboard new support teammates
@ghost

ghost commented Jul 1, 2015

Man this is hard to find the most and least. I have done quite a bit of everything whether it has been as a host for AOL (yeah back in the day) or in a call center position, but here goes.

Most exciting:
1.Work with the product team to develop a new feature based on feedback from customers
2.Find and recruit teammates for the support team
3.Help train and onboard new support teammates
4.Work with 3rd party partners to track down a tricky situation for a joint customer
5.Act as a dedicated rep for a handful of key customers to ensure their success using Zapier

Least exciting:
1.Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
2.Help resolve billing issues for customers over the phone (although as long as they aren't screaming at me I don't really mind helping).
3.Scheduling shifts and collaborating as part of a growing cohesive support team
4.Write and maintain thousands of pages of help documentation (just because after a few hours it can make one cross eyed)
5.Manage a support team

LosVdub commented Jul 1, 2015

Most Exciting:
1.)Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites.
2.)Help resolve billing issues for customers over the phone - I would enjoy this challenge!
3.)Respond to 60+ support requests via email every day
4.)Help train and onboard new support teammates - I love helping fellow co-workers!
5.)Work with the product team to develop a new feature based on feedback from customers

Least Exciting
1.)Write and maintain thousands of pages of help documentation YIKES!! But I GOT THIS!
2.)Ghostwrite documentation for partners to publish on thier own sites
3.)Dig through activity logs to troubleshoot a customer's broken Zap
4.)Run ticket review sessions to make sure tone is consistent across Zapier responses
5.)Manage a support team

mick1121 commented Jul 2, 2015

5 things that excite me:
•Respond to 60+ support requests via email every day
•Help resolve billing issues for customers over the phone
•Recieve 20+ inbound phone calls per day and help them solve their issues
•Engage multiple users at once via chat to answer their questions and troubleshoot problems
•Dig through activity logs to troubleshoot a customer's broken Zap

5 things that are not quite as exciting to me:
•Write and maintain thousands of pages of help documentation
•Analyze thousands of support tickets to spot trends the product team can use
•Make Zap templates to help showcase the thousands of ways customers can use Zapier
•Run ticket review sessions to make sure tone is consistent across Zapier responses
•Ghostwrite documentation for partners to publish on thier own sites
My email address is: bragassamichaelle@yahoo.com

Most exciting:
Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
Respond to 60+ support requests via email every day
Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
Find and recruit teammates for the support team
Help train and onboard new support teammates

Least exciting:
Work with 3rd party partners to track down a tricky situation for a joint customer
Dig through activity logs to troubleshoot a customer's broken Zap
Recieve 20+ inbound phone calls per day and help them solve their issues
Run ticket review sessions to make sure tone is consistent across Zapier responses
Ghostwrite documentation for partners to publish on thier own sites

Top 5

  • Analyze thousands of support tickets to spot trends the product team can use
  • Work with 3rd party partners to track down a tricky situation for a joint customer
  • Work with the product team to develop a new feature based on feedback from customers
  • Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
  • Dig through activity logs to troubleshoot a customer's broken Zap

Bottom 5

  • Manage a support team
  • Help resolve billing issues for customers over the phone
  • Find and recruit teammates for the support team
  • Scheduling shifts and collaborating as part of a growing cohesive support team
  • Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites

cnarkun commented Jul 6, 2015

Five things that I love to do:
-Analyze thousands of support tickets to spot trends the product team can use
-Respond to 60+ support requests via email every day
-Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
-Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
-Help train and onboard new support teammates

Five things that I don't like to do:
-Work with 3rd party partners to track down a tricky situation for a joint customer
-Help resolve billing issues for customers over the phone
-Create video tutorials to help teach users a specific feature or use case
-Write and maintain thousands of pages of help documentation
-Find and recruit teammates for the support team

I'm lovin' 'em:
• Respond to 60+ support requests via email every day
• Analyze thousands of support tickets to spot trends the product team can use
• Manage a support team; Help train and onboard new support teammates
• Dig through activity logs to troubleshoot a customer's broken Zap
• Run ticket review sessions to make sure tone is consistent across Zapier responses
Eh, like 'em:
• Write and maintain thousands of pages of help documentation
• Create video tutorials to help teach users a specific feature or use case
• Help resolve billing issues for customers over the phone
• Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
• Recieve 20+ inbound phone calls per day and help them solve their issues

sinnie commented Jul 7, 2015

Likes!
Ghostwrite documentation for partners to publish on their own sites.
Create video tutorials to help teach users a specific feature or use case.
Help train and onboard new support teammates.
Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have.
Make Zap templates to help showcase the thousands of ways customers can use Zapier
Work with the product team to develop a new feature based on feedback from customers.

Dislikes.
Dig through activity logs to troubleshoot a customer's broken Zap.
Help resolve billing issues for customers over the phone.
Analyze thousands of support tickets to spot trends the product team can use.
Run ticket review sessions to make sure tone is consistent across Zapier responses.
Work with 3rd party partners to track down a tricky situation for a joint customer.

tech-nom commented Jul 7, 2015

Likes:
Respond to 60+ support requests via email every day
Create video tutorials to help teach users a specific feature or use case
Help train and on board new support teammates.
Help resolve billing issues for customers over the phone
Receive 20+ inbound phone calls per day and help them solve their issues

Dislikes:
Analyze thousands of support tickets to spot trends the product team can use
Work with 3rd party partners to track down a tricky situation for a joint customer
Ghostwrite documentation for partners to publish on their own sites
Run ticket review sessions to make sure tone is consistent across Zapier responses
Write and maintain thousands of pages of help documentation

5 things that most excite me:

  1. Respond to 60+ support requests via email every day.
  2. Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites.
  3. Work with the product team to develop a new feature based on feedback from customers.
  4. Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have.
  5. Act as a dedicated rep for a handful of key customers to ensure their success using Zapier.

5 things that least excite me:

  1. Analyze thousands of support tickets to spot trends the product team can use.
  2. Write and maintain thousands of pages of help documentation.
  3. Engage multiple users at once via chat to answer their questions and troubleshoot problems.
  4. Scheduling shifts and collaborating as part of a growing cohesive support team.
  5. Find and recruit teammates for the support team.

Best regard,
Adi Wahyu Setiawan (My email address is: adhitya.wahyu2908@gmail.com)

Most excite me

  1. Respond to 60+ support requests via email every day
  2. Help resolve billing issues for customers over the phone
    3.Recieve 20+ inbound phone calls per day and help them solve their issues
  3. Run ticket review sessions to make sure tone is consistent across Zapier responses
    5.Engage multiple users at once via chat to answer their questions and troubleshoot problems

Least excite me

  1. Write and maintain thousands of pages of help documentation
  2. Analyze thousands of support tickets to spot trends the product team can use
  3. Make Zap templates to help showcase the thousands of ways customers can use Zapier
  4. Ghostwrite documentation for partners to publish on thier own sites
  5. Work with the product team to develop a new feature based on feedback from customers

mtsg2 commented Jul 8, 2015

5 Things I'd love to do:

  1. Analyze thousands of support tickets to spot trends the product team can use.
  2. Work with the product team to develop a new feature based on customer feedback.
  3. Act as a dedicated rep for a handful of key customers to ensure their success using Zapier.
  4. Write and maintain thousands of pages of help documentation.
  5. Scheduling shifts and collaborating as part of a growing support team.

5 Things I'd love the least

  1. Receive 20+ inbound phone calls per day and help them solve their issues.
  2. Create video tutorials to help teach users a specific feature or use case.
  3. Find and recruit teammates for the support team.
  4. Engage multiple users at once via chat to answer their questions and troubleshoot any issues they may have.
  5. Help resolve billing issues for customers over the phone.

Thanks for asking!
Meredyth

SBoyett commented Jul 8, 2015

Exciting:

  • Create video tutorials to help teach users a specific feature or use case
  • Work with the product team to develop a new feature based on feedback from customers
  • Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  • Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
  • Make Zap templates to help showcase the thousands of ways customers can use Zapier

Not so exciting:

  • Receive 20+ inbound phone calls per day and help them solve their issues
  • Write and maintain thousands of pages of help documentation
  • Run ticket review sessions to make sure tone is consistent across Zapier responses
  • Ghostwrite documentation for partners to publish on their own sites
  • Analyze thousands of support tickets to spot trends the product team can us

Top 5
Make Zap templates to help showcase the thousands of ways customers can use Zapier
Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
Write and maintain thousands of pages of help documentation
Help train and onboard new support teammates
Work with the product team to develop a new feature based on feedback from customers

Bottom 5
Recieve 20+ inbound phone calls per day and help them solve their issues
Dig through activity logs to troubleshoot a customer's broken Zap
Scheduling shifts and collaborating as part of a growing cohesive support team
Work with 3rd party partners to track down a tricky situation for a joint customer
Help resolve billing issues for customers over the phone

Things that excite me the most:

  1. Respond to 60+ support requests via email every day
  2. Write and maintain thousands of pages of help documentation
  3. Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
  4. Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
  5. Receive 20+ inbound phone calls per day and help them solve their issues

Things that excite me the least:

  1. Create video tutorials to help teach users a specific feature or use case
  2. Help resolve billing issues for customers over the phone
  3. Find and recruit teammates for the support team
  4. Help train and onboard new support teammates
  5. Run ticket review sessions to make sure tone is consistent across Zapier responses

goulio commented Jul 14, 2015

Most excite me

  1. Help train and onboard new support teammates
  2. Help resolve billing issues for customers over the phone
    3.Recieve 20+ inbound phone calls per day and help them solve their issues
    4.Create video tutorials to help teach users a specific feature or use case
  3. Work with the product team to develop a new feature based on feedback from customers

Least excite me

  1. Write and maintain thousands of pages of help documentation
  2. Analyze thousands of support tickets to spot trends the product team can use
  3. Make Zap templates to help showcase the thousands of ways customers can use Zapier
  4. Ghostwrite documentation for partners to publish on thier own sites
    5.Scheduling shifts and collaborating as part of a growing cohesive support team

aqua13 commented Jul 14, 2015

My top 5.
Respond to 60+ support requests via email every day
Dig through activity logs to troubleshoot a customer's broken Zap
Find and recruit teammates for the support team
Work with the product team to develop a new feature based on feedback from customers
Respond to Zapier fans on Twitter, Facebook, Redditch, and other 3rd party websites

5 Least like

Engage multiple users at once via chat to answer their questions and troubleshoot problems
Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
Create video tutorials to help teach users a specific feature or use case
Scheduling shifts and collaborating as part of a growing cohesive support team
Work with 3rd party partners to track down a tricky situation for a joint customer

Respond to 60+ support requests via email every day
Dig through activity logs to troubleshoot a customer's broken Zap
Write and maintain thousands of pages of help documentation
Analyze thousands of support tickets to spot trends the product team can use
Engage multiple users at once via chat to answer their questions and troubleshoot problems, these would be my most favorites.........My least favorites would be.....
Create video tutorials to help teach users a specific feature or use case
Help resolve billing issues for customers over the phone
Make Zap templates to help showcase the thousands of ways customers can use Zapier
Ghostwrite documentation for partners to publish on thier own sites
Manage a support team

My most favorite top 5:

  • Engage multiple users at once via chat to answer their questions and troubleshoot problems
  • Manage a support team
  • Help train and onboard new support teammates
  • Make Zap templates to help showcase the thousands of ways customers can use Zapier
  • Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have

My least favorite top 5:

  • Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  • Help resolve billing issues for customers over the phone
  • Ghostwrite documentation for partners to publish on thier own sites
  • Find and recruit teammates for the support team
  • Dig through activity logs to troubleshoot a customer's broken Zap

The Top 5 Things That Excite Me:
-Respond to 60+ support requests via email every day
-Find and recruit teammates for the support team
-Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
-Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
-Engage multiple users at once via chat to answer their questions and troubleshoot problems

The Top 5 Things That Least Excite Me:
-Dig through activity logs to troubleshoot a customer's broken Zap
-Write and maintain thousands of pages of help documentation
-Create video tutorials to help teach users a specific feature or use case
-Work with 3rd party partners to track down a tricky situation for a joint customer
-Scheduling shifts and collaborating as part of a growing cohesive support team

5 things that excite me most:

  • Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
  • Engage multiple users at once via chat to answer their questions and troubleshoot problems
  • Manage a support team
  • Work with the product team to develop a new feature based on feedback from customers
  • Analyze thousands of support tickets to spot trends the product team can use

5 things that leasts excite me:

  • Create video tutorials to help teach users a specific feature or use case
  • Write and maintain thousands of pages of help documentation
  • Receive 20+ inbound phone calls per day and help them solve their issues
  • Help resolve billing issues for customers over the phone
  • Dig through activity logs to troubleshoot a customer's broken Zap

5 super exciting things:

  1. Write and maintain thousands of pages of help documentation
  2. Ghostwrite documentation for partners to publish on thier own sites
  3. Create video tutorials to help teach users a specific feature or use case
  4. Make Zap templates to help showcase the thousands of ways customers can use Zapier
  5. Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have

5 less exciting things:

  1. Recieve 20+ inbound phone calls per day and help them solve their issues
  2. Help resolve billing issues for customers over the phone
  3. Analyze thousands of support tickets to spot trends the product team can use
  4. Work with 3rd party partners to track down a tricky situation for a joint customer
  5. Find and recruit teammates for the support team

5 Most akin to experience:

  1. Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have.
  2. Act as a dedicated rep for a handful of key customers to ensure their success using Zapier.
  3. Make Zap templates to help showcase the thousands of ways customers can use Zapier.
  4. Respond to 60+ support requests via email every day.
  5. Write and maintain thousands of pages of help documentation.

5 Least akin to experience:

  1. Help resolve billing issues for customers over the phone.
  2. Find and recruit teammates for the support team.
  3. Run ticket review sessions to make sure tone is consistent across Zapier responses.
  4. Scheduling shifts and collaborating as part of a growing cohesive support team.
  5. Ghostwrite documentation for partners to publish on their own sites.

Most Exciting-

  1. Respond to 60+ support requests via email every day
  2. Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
  3. Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  4. Receive 20+ inbound phone calls per day and help them solve their issues
  5. Help resolve billing issues for customers over the phone

Least Exciting-

  1. Analyze thousands of support tickets to spot trends the product team can use
  2. Ghostwrite documentation for partners to publish on their own sites.
  3. Dig through activity logs to troubleshoot a customer's broken Zap
  4. Make Zap templates to help showcase the thousands of ways customers can use Zapier
  5. Run ticket review sessions to make sure tone is consistent across Zapier responses

sonam02 commented Jul 16, 2015

Most Exciting
-Work with the product team to develop a new feature based on feedback from customers
-Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
-Respond to 60+ support requests via email every day
-Find and recruit teammates for the support team
-Help train and onboard new support teammates

Least Exciting
-Write and maintain thousands of pages of help documentation
-Create video tutorials to help teach users a specific feature or use case
-Make Zap templates to help showcase the thousands of ways customers can use Zapier
-Help resolve billing issues for customers over the phone
-Recieve 20+ inbound phone calls per day and help them solve their issues

mmbj87 commented Jul 18, 2015

Most Exciting:
Respond to 60+ support requests via email every day
Dig through activity logs to troubleshoot a customer's broken Zap
Write and maintain thousands of pages of help documentation
Create video tutorials to help teach users a specific feature or use case
Help resolve billing issues for customers over the phone

Least Exciting:
Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
Scheduling shifts and collaborating as part of a growing cohesive support team
Engage multiple users at once via chat to answer their questions and troubleshoot problems
Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
Recieve 20+ inbound phone calls per day and help them solve their issues

Most Exciting
-Work with the product team to develop a new feature based on feedback from customers
-Work with 3rd party partners to track down a tricky situation for a joint customer
-Respond to 60+ support requests via email every day
-Write and maintain thousands of pages of help documentation
-Make Zap templates to help showcase the thousands of ways customers can use Zapier

Least Exciting
-Find and recruit teammates for the support team
-Create video tutorials to help teach users a specific feature or use case
-Manage a support team
-Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
-Help resolve billing issues for customers over the phone

5 things that most excite me:

Dig through activity logs to troubleshoot a customer's broken Zap
Create video tutorials to help teach users a specific feature or use case
Help train and onboard new support teammates
Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
Find and recruit teammates for the support team

5 things that least excite me:

Ghostwrite documentation for partners to publish on thier own sites
Run ticket review sessions to make sure tone is consistent across Zapier responses
Recieve 20+ inbound phone calls per day and help them solve their issues
Scheduling shifts and collaborating as part of a growing cohesive support team
Respond to 60+ support requests via email every day

Hi Wade :)

These are 5 things that excite me the most:

  1. Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  2. Respond to 60+ support requests via email every day
  3. Engage multiple users at once via chat to answer their questions and troubleshoot problems
  4. Work with the product team to develop a new feature based on feedback from customers
  5. Make Zap templates to help showcase the thousands of ways customers can use Zapier
  6. Ice cream (This simply can’t be missing from the list of the things that excite me – consider it as a bonus)

And the 5 things that excite me the least:

  1. Run ticket review sessions to make sure tone is consistent across Zapier responses
  2. Dig through activity logs to troubleshoot a customer's broken Zap
  3. Write and maintain thousands of pages of help documentation
  4. Ghostwrite documentation for partners to publish on their own sites
  5. Scheduling shifts and collaborating as part of a growing cohesive support team

tops680 commented Aug 18, 2015

From the list provided, the most favorite tasks to perform would be

  1. Manage a support team
  2. Help train and onboard new teammates
  3. Work with the product team to develop a new feature based on feedback from customers
    4 .Respond to 60+ support requests via email every day
  4. Find and recruit teammates for the support team

and the least favorite things that would excite me to to do are

  1. Write and maintain thousands of pages of help documentation
  2. Make Zap templates to help showcase the thousands of ways customers can use Zapier
  3. Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
  4. Run ticket review sessions to make sure tone is consistent across Zapier responses
  5. Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites

MOST EXCITING:
• Make Zap templates to help showcase the thousands of ways customers can use Zapier
• Manage a support team
• Find and recruit teammates for the support team
• Help train and onboard new support teammates
• Work with the product team to develop a new feature based on feedback from customers

LEAST EXCITING:
• Write and maintain thousands of pages of help documentation
• Ghostwrite documentation for partners to publish on their own sites
• Create video tutorials to help teach users a specific feature or use case
• Work with 3rd party partners to track down a tricky situation for a joint customer
• Run ticket review sessions to make sure tone is consistent across Zapier responses

Most Exciting:

  • Work with the product team to develop a new feature based on feedback from customers
  • Make Zap templates to help showcase the thousands of ways customers can use Zapier
  • Manage a support team
  • Help train and onboard new support teammates
  • Act as a dedicated rep for a handful of key customers to ensure their success using Zapier

Least Exciting:

  • Run ticket review sessions to make sure tone is consistent across Zapier responses
  • Write and maintain thousands of pages of help documentation
  • Recieve 20+ inbound phone calls per day and help them solve their issues
  • Analyze thousands of support tickets to spot trends the product team can use
  • Ghostwrite documentation for partners to publish on their own sites

Best,
Molly Bernstein

These are my five favourites: (These were hard to narrow down!)
• Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
• Work with the product team to develop a new feature based on feedback from customers
• Act as a dedicated rep for a handful of key customers to ensure their success using Zapier 
• Dig through activity logs to troubleshoot a customer's broken Zap
• Help resolve billing issues for customers over the phone

These are my five least favourite :
• Write and maintain thousands of pages of help documentation
• Scheduling shifts and collaborating as part of a growing cohesive support team
• Ghostwrite documentation for partners to publish on their own sites
• Manage a support team
• Find and recruit teammates for the support team

All the best,
Pat McDonald

denief commented Aug 23, 2015

Most Exciting:

  1. Dig through activity logs to troubleshoot a customer's broken Zap
  2. Analyze thousands of support tickets to spot trends the product team can use
  3. Manage a support team
  4. Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  5. Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have

Least Exciting:

  1. Respond to 60+ support requests via email every day
  2. Run ticket review sessions to make sure tone is consistent across Zapier responses
  3. Create video tutorials to help teach users a specific feature or use case
  4. Ghostwrite documentation for partners to publish on their own sites
  5. Find and recruit teammates for the support team

Kind Regards,
Yves.

Most exciting

  1. Write and maintain thousands of pages of help documentation
  2. Create video tutorials to help teach users a specific feature or use case
  3. Analyze thousands of support tickets to spot trends the product team can use
  4. Make Zap templates to help showcase the thousands of ways customers can use Zapier
  5. Ghostwrite documentation for partners to publish on thier own sites

Least Exciting

  1. Dig through activity logs to troubleshoot a customer's broken Zap
  2. Respond to 60+ support requests via email every day
  3. Help resolve billing issues for customers over the phone
  4. Find and recruit teammates for the support team
  5. Help train and onboard new support teammates

Oh yeah!

Mubox commented Aug 28, 2015

Hi Wade,

This is very interesting for me...

  1. Respond to 60+ support requests via email every day
  2. Write and maintain thousands of pages of help documentation
  3. Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  4. Create video tutorials to help teach users a specific feature or use case
  5. Analyze thousands of support tickets to spot trends the product team can us

This is something less interesting...

  1. Receive 20+ inbound phone calls per day and help them solve their issues
  2. Manage a support team
  3. Find and recruit teammates for the support team
  4. Help train and onboard new support teammates
  5. Help resolve billing issues for customers over the phone

Thank you!

Best regards,

Rene

(Antwerp/Belgium)

Hey Wade!
Here you go.

Favorites
-Respond to 60+ support requests via email every day
-Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
-Engage multiple users at once via chat to answer their questions and troubleshoot problems
-Work with 3rd party partners to track down a tricky situation for a joint customer
-Work with the product team to develop a new feature based on feedback from customers

Less Favorites
-Help resolve billing issues for customers over the phone
-Analyze thousands of support tickets to spot trends the product team can use
-Make Zap templates to help showcase the thousands of ways customers can use Zapier
-Ghostwrite documentation for partners to publish on their own sites
-Manage a support team

llrugg commented Aug 31, 2015

Sounds like a blast...
-Respond to 60+ support requests via email every day
-Analyze thousands of support tickets to spot trends the product team can use
-Run ticket review sessions to make sure tone is consistent across Zapier responses
-Engage multiple users at once via chat to answer their questions and troubleshoot problems
-Work with the product team to develop a new feature based on feedback from customers

Not as much fun...
-Help resolve billing issues for customers over the phone
-Ghostwrite documentation for partners to publish on their own sites
-Receive 20+ inbound phone calls per day and help them solve their issues
-Dig through activity logs to troubleshoot a customer's broken Zap
-Work with 3rd party partners to track down a tricky situation for a joint customer

Hooray! List
-Analyze thousands of support tickets to spot trends the product team can use
-Create video tutorials to help teach users a specific feature or use case
-Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
-Work with the product team to develop a new feature based on feedback from customers
-Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have

Not as much fun list
-Receive 20+ inbound phone calls per day and help them solve their issues
-Dig through activity logs to troubleshoot a customer's broken Zap
-Write and maintain thousands of pages of help documentation
-Ghostwrite documentation for partners to publish on thier own sites
-Help resolve billing issues for customers over the phone

jsarino commented Sep 2, 2015

Hello, Wade! Here's my choices...
My faves:
--Manage a support team
--Find and recruit teammates for the support team
--Help train and onboard new support teammates
--Work with the product team to develop a new feature based on feedback from customers
--Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites

My not-so-faves:
--Receive 20+ inbound phone calls per day and help them solve their issues
--Write and maintain thousands of pages of help documentation
--Help resolve billing issues for customers over the phone
--Ghostwrite documentation for partners to publish on their own sites
--Analyze thousands of support tickets to spot trends the product team can use

My top 5 favorites:
-Respond to 60+ support requests via email every day
-Engage multiple users at once via chat to answer their questions and troubleshoot problems
-Ghostwrite documentation for partners to publish on their own site
-Manage a support team
-Work with the product team to develop a new feature based on feedback from customers

And my 5 least favorites:
-Receive 20+ inbound phone calls per day and help them solve their issues
-Analyze thousands of support tickets to spot trends the product team can use
-Dig through activity logs to troubleshoot a customer's broken Zap
-Help resolve billing issues for customers over the phone
-Write and maintain thousands of pages of help documentation

Thanks!
--Tami

TOP 5 FAVOURITES:
-Respond to 60+ support requests via email every day
-Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
-Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
-Write and maintain thousands of pages of help documentation
-Engage multiple users at once via chat to answer their questions and troubleshoot problems

5 LEAST FAVOURITES:
-Analyze thousands of support tickets to spot trends the product team can use
-Help resolve billing issues for customers over the phone
-Analyze thousands of support tickets to spot trends the product team can use
-Ghostwrite documentation for partners to publish on thier own sites
-Receive 20+ inbound phone calls per day and help them solve their issues

Thank you Zapier team!

-Madison

smcgue commented Sep 10, 2015

Excited about these:

  1. Respond to 60+ support requests via email every day
  2. Ghostwrite documentation for partners to publish on thier own sites
  3. Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
  4. Help train and onboard new support teammates
  5. Find and recruit teammates for the support team

Less exciting, but equally as important:

  1. Analyze thousands of support tickets to spot trends the product team can use
  2. Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  3. Manage a support team
  4. Run ticket review sessions to make sure tone is consistent across Zapier responses
  5. Receive 20+ inbound phone calls per day and help them solve their issues

Thanks for your consideration,
Sammie

What most excites me:

Write and maintain thousands of pages of help documentation
Ghostwrite documentation for partners to publish on their own sites
Work with the product team to develop a new feature based on feedback from customers
Help train and onboard new support teammates
Find and recruit teammates for the support team

What least excites me:

Help resolve billing issues for customers over the phone
Analyze thousands of support tickets to spot trends the product team can use
Create video tutorials to help teach users a specific feature or use case
Receive 20+ inbound phone calls per day and help them solve their issues
Dig through activity logs to troubleshoot a customer's broken Zap

ambcol commented Sep 14, 2015

5 things that most excite me:

-Respond to 60+ support requests via email every day
-Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
-Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
-Engage multiple users at once via chat to answer their questions and troubleshoot problems
-Dig through activity logs to troubleshoot a customer's broken Zap

5 things that least excite me:

-Ghostwrite documentation for partners to publish on their own sites
-Run ticket review sessions to make sure tone is consistent across Zapier responses
-Create video tutorials to help teach users a specific feature or use case
-Write and maintain thousands of pages of help documentation
-Analyze thousands of support tickets to spot trends the product team can use

LealaD commented Sep 17, 2015

Hi Wade!

These are the things I'm excited about:

Most:

• Help train and onboard new support teammates
• Respond to 60+ support requests via email every day
• Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
• Manage a support team
• Act as a dedicated rep for a handful of key customers to ensure their success using Zapier

Least:

• Make Zap templates to help showcase the thousands of ways customers can use Zapier
• Analyze thousands of support tickets to spot trends the product team can use
• Create video tutorials to help teach users a specific feature or use case
• Work with the product team to develop a new feature based on feedback from customers
• Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have

Thanks so much for your time and consideration!

Leala

bhollan commented Sep 18, 2015

To whom it may concern,

AWESOME:

  • Respond to 60+ support requests via email every day
  • Dig through activity logs to troubleshoot a customer's broken Zap
  • Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
  • Work with 3rd party partners to track down a tricky situation for a joint customer
  • I view these as equally awesome:
    • Manage a support team
    • Help train and onboard new support teammates

NOT awesome:
Help resolve billing issues for customers over the phone
Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
Scheduling shifts and collaborating as part of a growing cohesive support team
Run ticket review sessions to make sure tone is consistent across Zapier responses
Write and maintain thousands of pages of help documentation

Things that excite me:
•Write and maintain thousands of pages of help documentation
•Ghostwrite documentation for partners to publish on their own sites
•Create video tutorials to help teach users a specific feature or use case
•Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
•Make Zap templates to help showcase the thousands of ways customers can use Zapier

Things that don't excite me:
•Receive 20+ inbound phone calls per day and help them solve their issues
•Help resolve billing issues for customers over the phone
•Respond to 60+ support requests via email every day
•Dig through activity logs to troubleshoot a customer's broken Zap
•Analyze thousands of support tickets to spot trends the product team can use

dbag01 commented Sep 24, 2015

These most excite me:
Ghostwrite documentation for partners to publish on their own sites
Respond to 60+ support requests via email every day
Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
Help resolve billing issues for customers over the phone
These least excite me:
Create video tutorials to help teach users a specific feature or use case
Make Zap templates to help showcase the thousands of ways customers can use Zapier
Analyze thousands of support tickets to spot trends the product team can use
Work with the product team to develop a new feature based on feedback from customers
Work with 3rd party partners to track down a tricky situation for a joint customer

@ghost

ghost commented Sep 25, 2015

TOP 5 FAVOURITES:
-Create video tutorials to help teach users a specific feature or use case
-Make Zap templates to help showcase the thousands of ways customers can use Zapier
-Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
-Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
-Engage multiple users at once via chat to answer their questions and troubleshoot problems

5 LEAST FAVOURITES:
-Write and maintain thousands of pages of help documentation
-Work with 3rd party partners to track down a tricky situation for a joint customer
-Help resolve billing issues for customers over the phone
-Ghostwrite documentation for partners to publish on thier own sites
-Scheduling shifts and collaborating as part of a growing cohesive support team

Thank you, Zapier!

-Robyn

5 Favorite To Do's

  • Work with the product team to develop a new feature based on feedback from customers
  • Analyze thousands of support tickets to spot trends the product team can use
  • Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
  • Dig through activity logs to troubleshoot a customer's broken Zap
  • Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have

5 Least Favorite To Do's

  • Ghostwrite documentation for partners to publish on their own sites
  • Receive 20+ inbound phone calls per day and help them solve their issues
  • Write and maintain thousands of pages of help documentation
  • Help resolve billing issues for customers over the phone
  • Engage multiple users at once via chat to answer their questions and troubleshoot problems

Thank you <3
Aileen

Most Exciting To Me:

1.Respond to 60+ support requests via email every day
2. Create video tutorials to help teach users a specific feature or use case
3. Help train and onboard new support teammates
4. Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
5. Analyze thousands of support tickets to spot trends the product team can use

Not So Exciting To Me:

1.Engage multiple users at once via chat to answer their questions and troubleshoot problems
2. Scheduling shifts and collaborating as part of a growing cohesive support team
3. Run ticket review sessions to make sure tone is consistent across Zapier responses
4. Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
5. Write and maintain thousands of pages of help documentation

Most Exciting To Me:
1 Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
2 Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
3 Recieve 20+ inbound phone calls per day and help them solve their issues
4 Engage multiple users at once via chat to answer their questions and troubleshoot problems
5 Find and recruit teammates for the support team

Not So Exciting To Me:
1 Run ticket review sessions to make sure tone is consistent across Zapier responses
2 Make Zap templates to help showcase the thousands of ways customers can use Zapier
3 Manage a support team
4 Ghostwrite documentation for partners to publish on their own sites
5 Create video tutorials to help teach users a specific feature or use case

Spkfrely commented Oct 1, 2015

Exciting? Not so much...
• Dig through activity logs to troubleshoot a customer's broken Zap
• Help resolve billing issues for customers over the phone
• Analyze thousands of support tickets to spot trends the product team can use
• Run ticket review sessions to make sure tone is consistent across Zapier responses
• Receive 20+ inbound phone calls per day and help them solve their issues

Definitely Exciting....
• Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
• Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
• Work with the product team to develop a new feature based on feedback from customers
• Help train and onboard new support teammates
• Ghostwrite documentation for partners to publish on their own sites

In no particular order, here's what most and least excite me:

Most:

  • Ghostwrite documentation for partners to publish on their own sites
  • Work with the product team to develop a new feature based on feedback from customers
  • Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
  • Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
  • Respond to 60+ support requests via email every day

Least:

  • Help resolve billing issues for customers over the phone
  • Receive 20+ inbound phone calls per day and help them solve their issues
  • Find and recruit teammates for the support team
  • Engage multiple users at once via chat to answer their questions and troubleshoot problems
  • Manage a support team

Thanks very much!

QuezSo commented Oct 6, 2015

Most Exciting:

  1. Run ticket review sessions to make sure tone is consistent across Zapier responses
  2. Write and maintain thousands of pages of help documentation
  3. Help train and onboard new support teammates
  4. Work with the product team to develop a new feature based on feedback from customers
  5. Make Zap templates to help showcase the thousands of ways customers can use Zapier

Least Exciting:

  1. Manage a support team
  2. Analyze thousands of support tickets to spot trends the product team can use
  3. Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
  4. Scheduling shifts and collaborating as part of a growing cohesive support team
  5. Create video tutorials to help teach users a specific feature or use case

Jovikvon commented Oct 8, 2015

Most fun:

  1. Create video tutorials to help teach users a specific feature or use case
  2. Make Zap templates to help showcase the thousands of ways customers can use Zapier
  3. Work with the product team to develop a new feature based on feedback from customers
  4. Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
  5. Recieve 20+ inbound phone calls per day and help them solve their issues

Not so fun:

  1. Write and maintain thousands of pages of help documentation
  2. Ghostwrite documentation for partners to publish on thier own sites
  3. Find and recruit teammates for the support team
  4. Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  5. Help resolve billing issues for customers over the phone

monbeu commented Jan 11, 2016

Most exciting:

  1. Work with the product team to develop a new feature based on feedback from customers.
  2. Analyse thousands of support tickets to spot trends the product team can use.
  3. Create video tutorials to help teach users a specific feature or use case.
  4. Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites.
  5. Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have.

Not so exciting:

  1. Receive 20+ inbound phone calls per day and help them solve their issues.
  2. Engage multiple users at once via chat to answer their questions and troubleshoot problems.
  3. Run ticket review sessions to make sure tone is consistent across Zapier responses.
  4. Ghostwrite documentation for partners to publish on their own sites.
  5. Act as a dedicated rep for a handful of key customers to ensure their success using Zapier

Exciting:
• Work with the product team to develop a new feature based on feedback from customers
• Create video tutorials to help teach users a specific feature or use case
• Make Zap templates to help showcase the thousands of ways customers can use Zapier
• Help train and onboard new support teammates
• Run ticket review sessions to make sure tone is consistent across Zapier responses

Least exciting:
• Receive 20+ inbound phone calls per day and help them solve their issues
• Help resolve billing issues for customers over the phone
• Find and recruit teammates for the support team
• Scheduling shifts and collaborating as part of a growing cohesive support team
• Ghostwrite documentation for partners to publish on their own sites

Most Exciting:
-Manage a support team
-Find and recruit teammates for the support team
-Help train and onboard new support teammates
-Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
-Work with the product team to develop a new feature based on feedback from customers

Least Exciting
-Recieve 20+ inbound phone calls per day and help them solve their issues
-Write and maintain thousands of pages of help documentation
-Ghostwrite documentation for partners to publish on thier own sites
-Work with 3rd party partners to track down a tricky situation for a joint customer
-Analyze thousands of support tickets to spot trends the product team can use

Hello, Everyone!

Things I find most exciting:

  1. Analyze thousands of support tickets to spot trends the product team can use

  2. Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have

  3. Make Zap templates to help showcase the thousands of ways customers can use Zapier

  4. Respond to 60+ support requests via email every day

  5. Run ticket review sessions to make sure tone is consistent across Zapier responses

Things I find less exciting:

  1. Find and recruit teammates for the support team

  2. Create video tutorials to help teach users a specific feature or use case

  3. Work with the product team to develop a new feature based on feedback from customers

  4. Scheduling shifts and collaborating as part of a growing cohesive support team

  5. Help resolve billing issues for customers over the phone

jcotzin commented Jan 15, 2016

Hi there!

The following five excite me!

  1. Create video tutorials to help teach users a specific feature or use case
  2. Make Zap templates to help showcase the thousands of ways customers can use Zapier
  3. Write and maintain thousands of pages of help documentation
  4. Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
  5. Respond to 60+ support requests via email every day

The following...less so!

  1. Run ticket review sessions to make sure tone is consistent across Zapier responses
  2. Manage a support team
  3. Engage multiple users at once via chat to answer their questions and troubleshoot problems.
  4. Help resolve billing issues for customers over the phone
  5. Scheduling shifts and collaborating as part of a growing cohesive support team

Hello!

Most Exciting
-Analyze thousands of support tickets to spot trends the product team can use
-Work with the product team to develop a new feature based on feedback from customers
-Help train and onboard new support teammates
-Make Zap templates to help showcase the thousands of ways customers can use Zapier
-Write and maintain thousands of pages of help documentation

Least Exciting
-Help resolve billing issues for customers over the phone
-Create video tutorials to help teach users a specific feature or use case
-Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
-Dig through activity logs to troubleshoot a customer's broken Zap
-Find and recruit teammates for the support team

Thank you for your time!

Hi everyone :)

Here's what I'm most excited about:

  1. Create video tutorials to help teach users a specific feature or use case
  2. Work with the product team to develop a new feature based on feedback from customers
  3. Analyze thousands of support tickets to spot trends the product team can use
  4. Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
  5. Run ticket review sessions to make sure tone is consistent across Zapier responses

And here's what I think sounds a little...challenging:

  1. Respond to 60+ support requests via email every day
  2. Make Zap templates to help showcase the thousands of ways customers can use Zapier
  3. Ghostwrite documentation for partners to publish on thier own sites
  4. Recieve 20+ inbound phone calls per day and help them solve their issues
  5. Help resolve billing issues for customers over the phone

Least Exciting...

  1. Work with 3rd party partners to track down a tricky situation for a joint customer
  2. Run ticket review sessions to make sure tone is consistent across Zapier responses
  3. Find and recruit teammates for the support team
  4. Help resolve billing issues for customers over the phone
  5. Analyze thousands of support tickets to spot trends the product team can use

Very Excited About...

  1. Create video tutorials to help teach users a specific feature or use case
  2. Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  3. Manage a support team
  4. Make Zap templates to help showcase the thousands of ways customers can use Zapier
  5. Engage multiple users at once via chat to answer their questions and troubleshoot problems

Very excited about!!!!

  1. Dig through activity logs to troubleshoot a customer's broken Zap
  2. Work with the product team to develop a new feature based on feedback from customers
  3. Analyze thousands of support tickets to spot trends the product team can use
  4. Make Zap templates to help showcase the thousands of ways customers can use Zapier
  5. Work with 3rd party partners to track down a tricky situation for a joint customer

Least exciting..

  1. Ghostwrite documentation for partners to publish on thier own sites
  2. Write and maintain thousands of pages of help documentation
  3. Scheduling shifts and collaborating as part of a growing cohesive support team
  4. Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  5. Help resolve billing issues for customers over the phone

loewena commented Jan 23, 2016

My top 6!

• Respond to 60+ support requests via email every day
• Write and maintain thousands of pages of help documentation
• Make Zap templates to help showcase the thousands of ways customers can use Zapier
• Run ticket review sessions to make sure tone is consistent across Zapier responses
• Analyze thousands of support tickets to spot trends the product team can use
• Work with the product team to develop a new feature based on feedback from customers

Excited to do these too….

• Help resolve billing issues for customers over the phone
• Dig through activity logs to troubleshoot a customer's broken Zap
• Manage a support team
• Find and recruit teammates for the support team
• Help train and onboard new support teammates
• Work with 3rd party partners to track down a tricky situation for a joint customer
• Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
• Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
• Scheduling shifts and collaborating as part of a growing cohesive support team
• Engage multiple users at once via chat to answer their questions and troubleshoot problems
• Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have

These will become more exciting once I spent some time with the company. I feel to accomplish these tasks you need to have a little more experience :-\

• Create video tutorials to help teach users a specific feature or use case
• Ghostwrite documentation for partners to publish on thier own sites
• Recieve 20+ inbound phone calls per day and help them solve their issues

Hi All,

These are my faves
• Dig through activity logs to troubleshoot a customer's broken Zap
• Create video tutorials to help teach users a specific feature or use case
• Analyze thousands of support tickets to spot trends the product team can use
• Manage a support team
• Help train and onboard new support teammates

And my least favourite
• Write and maintain thousands of pages of help documentation
• Analyze thousands of support tickets to spot trends the product team can use
• Ghostwrite documentation for partners to publish on thier own sites
• Engage multiple users at once via chat to answer their questions and troubleshoot problems
• Recieve 20+ inbound phone calls per day and help them solve their issues

Most excited about:

• Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
• Work with the product team to develop a new feature based on feedback from customers
• Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
• Ghostwrite documentation for partners to publish on their own sites
• Create video tutorials to help teach users a specific feature or use case

Least excited about (but of course every job always has it's fair share of exciting and non-exciting responsibilities!):

• Analyze thousands of support tickets to spot trends the product team can use
• Receive 20+ inbound phone calls per day and help them solve their issues
• Write and maintain thousands of pages of help documentation
• Run ticket review sessions to make sure tone is consistent across Zapier responses
• Help resolve billing issues for customers over the phone

bonj100 commented Jan 28, 2016

Most exciting

  • Dig through activity logs to troubleshoot a customer's broken Zap
  • Analyze thousands of support tickets to spot trends the product team can use
  • Manage a support team
  • Help train and onboard new support teammates
  • Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have

Least exciting

  • Create video tutorials to help teach users a specific feature or use case
  • Help resolve billing issues for customers over the phone
  • Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  • Engage multiple users at once via chat to answer their questions and troubleshoot problems
  • Run ticket review sessions to make sure tone is consistent across Zapier responses

onealtr commented Jan 31, 2016

Hello World,

Favorites:
-Respond to 60+ support requests via email every day

  • Write and maintain thousands of pages of help documentation
  • Analyze thousands of support tickets to spot trends the product team can use
  • Help train and onboard new support teammates
  • Work with the product team to develop a new feature based on feedback from customers
  • Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  • Act as a dedicated rep for a handful of key customers to ensure their success using Zapier

Least Favorite:

  • Help resolve billing issues for customers over the phone
  • Ghostwrite documentation for partners to publish on thier own sites
  • Engage multiple users at once via chat to answer their questions and troubleshoot problems
  • Recieve 20+ inbound phone calls per day and help them solve their issues
  • Dig through activity logs to troubleshoot a customer's broken Zap

RiXTran commented Feb 2, 2016

Most Excited:

  1. Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
  2. Manage a support team
  3. Help train and onboard new support teammates
  4. Find and recruit teammates for the support team
  5. Work with the product team to develop a new feature based on feedback from customers

Least Excited:

  1. Dig through activity logs to troubleshoot a customer's broken Zap
  2. Ghostwrite documentation for partners to publish on thier own sites
  3. Help resolve billing issues for customers over the phone
  4. Write and maintain thousands of pages of help documentation
  5. Create video tutorials to help teach users a specific feature or use case

Most exciting (no particular order):

  • Analyze thousands of support tickets to spot trends the product team can use
  • Make Zap templates to help showcase the thousands of ways customers can use Zapier
  • Manage a support team
  • Run ticket review sessions to make sure tone is consistent across Zapier responses
  • Work with the product team to develop a new feature based on feedback from customers

Least exciting:

  • Create video tutorials to help teach users a specific feature or use case
  • Help resolve billing issues for customers over the phone
  • Ghostwrite documentation for partners to publish on thier own sites
  • Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  • Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
## Most Exciting aspects of the list for a Customer Champion:

a. Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
b. Engage multiple users at once via chat to answer their questions and troubleshoot problems
c. Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
d. Work with the product team to develop a new feature based on feedback from customers
e. Manage a support team

    ## Least Exciting aspect of the list for a Customer Champion:

f. Create video tutorials to help teach users a specific feature or use case
g. Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
h. Respond to 60+ support requests via email every day
i. Write and maintain thousands of pages of help documentation
j. Find and recruit teammates for the support team

5 Things That Most Excite Me:

  1. Respond to 60+ support requests via email every day
  2. Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  3. Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
  4. Find and recruit teammates for the support team
  5. Help train and onboard new support teammates

5 Things That Least Excite Me:

  1. Recieve 20+ inbound phone calls per day and help them solve their issues
  2. Help resolve billing issues for customers over the phone
  3. Create video tutorials to help teach users a specific feature or use case
  4. Ghostwrite documentation for partners to publish on thier own sites
  5. Work with 3rd party partners to track down a tricky situation for a joint customer

Most exciting:

  • Respond to 60+ support requests via email every day
  • Write and maintain thousands of pages of help documentation
  • Create video tutorials to help teach users a specific feature or use case
  • Make Zap templates to help showcase the thousands of ways customers can use Zapier
  • Work with the product team to develop a new feature based on feedback from customers

Least exciting:

  • Engage multiple users at once via chat to answer their questions and troubleshoot problems
  • Recieve 20+ inbound phone calls per day and help them solve their issues
  • Help resolve billing issues for customers over the phone
  • Analyze thousands of support tickets to spot trends the product team can use
  • Manage a support team

The five that most excite me:
1. Find and recruit teammates for the support team
2. Scheduling shifts and collaborating as part of a growing cohesive support team
3. Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
4. Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
5.Dig through activity logs to troubleshoot a customer's broken Zap
The five that least excite me:
1. Write and maintain thousands of pages of help documentation
2. Analyze thousands of support tickets to spot trends the product team can use
3. Run ticket review sessions to make sure tone is consistent across Zapier responses
4. Receive 20+ inbound phone calls per day and help them solve their issues
5. Ghostwrite documentation for partners to publish on their own sites

Most Exciting

Analyze thousands of support tickets to spot trends the product team can use
Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
Make Zap templates to help showcase the thousands of ways customers can use Zapier
Manage a support team
Work with the product team to develop a new feature based on feedback from customers

Least Exciting

Ghostwrite documentation for partners to publish on their own sites
Run ticket review sessions to make sure tone is consistent across Zapier responses
Receive 20+ inbound phone calls per day and help them solve their issues
Dig through activity logs to troubleshoot a customer's broken Zap
Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites

Most Exciting

Respond to 60+ support requests via email every day
Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
Write and maintain thousands of pages of help documentation
Run ticket review sessions to make sure tone is consistent across Zapier responses
Work with the product team to develop a new feature based on feedback from customers

Least Exciting

Work with 3rd party partners to track down a tricky situation for a joint customer
Scheduling shifts and collaborating as part of a growing cohesive support team
Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
Make Zap templates to help showcase the thousands of ways customers can use Zapier
Scheduling shifts and collaborating as part of a growing cohesive support team

5 favourite things -

  • Respond to 60+ support requests via email every day
  • Create video tutorials to help teach users a specific feature or use case
  • Dig through activity logs to troubleshoot a customer's broken Zap
  • Make Zap templates to help showcase the thousands of ways customers can use Zapier
  • Work with the product team to develop a new feature based on feedback from customers

5 least favourite things -

  • Help resolve billing issues for customers over the phone
  • Manage a support team
  • Scheduling shifts and collaborating as part of a growing cohesive support team
  • Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  • Run ticket review sessions to make sure tone is consistent across Zapier responses

irmattg commented Feb 23, 2016

THE most exciting for me are:

  1. Dig through activity logs to troubleshoot a customer's broken Zap
  2. Create video tutorials to help teach users a specific feature or use case
  3. Engage multiple users at once via chat to answer their questions and troubleshoot problems
  4. Make Zap templates to help showcase the thousands of ways customers can use Zapier
  5. Act as a dedicated rep for a handful of key customers to ensure their success using Zapier

THE least exciting for me are:

  1. Run ticket review sessions to make sure tone is consistent across Zapier responses
  2. Work with 3rd party partners to track down a tricky situation for a joint customer
  3. Recieve 20+ inbound phone calls per day and help them solve their issues
  4. Respond to 60+ support requests via email every day
  5. Ghostwrite documentation for partners to publish on thier own sites

5 Things That Most Excite Me:

  1. Respond to 60+ support requests via email every day
  2. Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  3. Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
  4. Run ticket review sessions to make sure tone is consistent across Zapier responses
  5. Scheduling shifts and collaborating as part of a growing cohesive support team

5 Things That Least Excite Me:

  1. Recieve 20+ inbound phone calls per day and help them solve their issues
  2. Help resolve billing issues for customers over the phone
  3. Create video tutorials to help teach users a specific feature or use case
  4. Make Zap templates to help showcase the thousands of ways customers can use Zapier
  5. Dig through activity logs to troubleshoot a customer's broken Zap

Thank you!

The very last one on the list has a typo. (Is this a test to make sure we read through the entire list?)

Thank You for the list 👍

andiesch commented Mar 7, 2016

Favorite things to do…
*Work with 3rd party partners to track down a tricky situation for a joint customer
*Work with the product team to develop a new feature based on feedback from customers
*Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
*Respond to 60+ support requests via email every day
*Ghostwrite documentation for partners to publish on their own sites

Least favorite things to do…
*Receive 20+ inbound phone calls per day and help them solve their issues
*Help resolve billing issues for customers over the phone
*Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
*Scheduling shifts
*I honestly cannot choose a fifth one, lol

aquita commented Mar 12, 2016

Favorite
Manage a support team
Work with 3rd party partners to track down a tricky situation for a joint customer
Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
Analyze thousands of support tickets to spot trends the product team can use

Least Favorite
Dig through activity logs to troubleshoot a customer's broken Zap
Write and maintain thousands of pages of help documentation
Help resolve billing issues for customers over the phone
Engage multiple users at once via chat to answer their questions and troubleshoot problems
Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites

Favorite

Engage multiple users at once via chat to answer their questions and troubleshoot problems
Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
Respond to 60+ support requests via email every day
Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
Analyze thousands of support tickets to spot trends the product team can use

Least Favorite

Recieve 20+ inbound phone calls per day and help them solve their issues
Help resolve billing issues for customers over the phone
Dig through activity logs to troubleshoot a customer's broken Zap
Write and maintain thousands of pages of help documentation
Create video tutorials to help teach users a specific feature or use case

5 Things That Most Excite Me

  • Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
  • Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
  • Analyze thousands of support tickets to spot trends the product team can use
  • Dig through activity logs to troubleshoot a customer's broken Zap
  • Scheduling shifts and collaborating as part of a growing cohesive support team

5 Things That Least Excite Me:

  • Recieve 20+ inbound phone calls per day and help them solve their issues
  • Help resolve billing issues for customers over the phone
  • Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  • Engage multiple users at once via chat to answer their questions and troubleshoot problems
  • Make Zap templates to help showcase the thousands of ways customers can use Zapier

Most Favorite

  1. Ghostwrite documentation for partners to publish on their own sites
  2. Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
  3. Respond to 60+ support requests via email every day
  4. Create video tutorials to help teach users a specific feature or use case
  5. Make Zap templates to help showcase the thousands of ways customers can use Zapier

Least Favorite

  1. Receive 20+ inbound phone calls per day and help them solve their issues
  2. Write and maintain thousands of pages of help documentation
  3. Help resolve billing issues for customers over the phone
  4. Find and recruit teammates for the support team
  5. Dig through activity logs to troubleshoot a customer's broken Zap

Most Likeable:

Run ticket review sessions to make sure tone is consistent across Zapier responses
Work with the product team to develop a new feature based on feedback from customers
Analyze thousands of support tickets to spot trends the product team can use
Help train and onboard new support teammates
Respond to 60+ support requests via email every day

Least Likeable:

Create video tutorials to help teach users a specific feature or use case
Recieve 20+ inbound phone calls per day and help them solve their issues
Find and recruit teammates for the support team
Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
Help resolve billing issues for customers over the phone

Most Likable:

  • Manage a support team
  • Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
  • Scheduling shifts and collaborating as part of a growing cohesive support team
  • Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
  • Respond to 60+ support requests via email every day

Less Likable:

  • Receive 20+ inbound phone calls per day and help them solve their issues
  • Write and maintain thousands of pages of help documentation
  • Ghostwrite documentation for partners to publish on their own sites
  • Run ticket review sessions to make sure tone is consistent across Zapier responses
  • Analyze thousands of support tickets to spot trends the product team can use

scojjac commented Mar 30, 2016

5 Favorite Things

  • Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  • Dig through activity logs to troubleshoot a customer's broken Zap
  • Work with 3rd party partners to track down a tricky situation for a joint customer
  • Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
  • Analyze thousands of support tickets to spot trends the product team can use

5 Least Favorite Things

  • Recieve 20+ inbound phone calls per day and help them solve their issues
  • Manage a support team
  • Create video tutorials to help teach users a specific feature or use case
  • Make Zap templates to help showcase the thousands of ways customers can use Zapier
  • Help resolve billing issues for customers over the phone

sym-dz commented Apr 1, 2016

Most favorite

  • Analyze thousands of support tickets to spot trends the product team can use.
  • Help train and onboard new support teammates
  • Run ticket review sessions to make sure tone is consistent across Zapier responses
  • Work with the product team to develop a new feature based on feedback from customers
  • Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have

Least favorite

  • Create video tutorials to help teach users a specific feature or use case
  • Receive 20+ inbound phone calls per day and help them solve their issues
  • Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  • Help resolve billing issues for customers over the phone
  • Write and maintain thousands of pages of help documentation

5 Favorite Things

  • Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
  • Work with the product team to develop a new feature based on feedback from customers
  • Scheduling shifts and collaborating as part of a growing cohesive support team
  • Help train and onboard new support teammates
  • Analyze thousands of support tickets to spot trends the product team can use

5 Least Favorite Things

  • Help resolve billing issues for customers over the phone
  • Write and maintain thousands of pages of help documentation
  • Make Zap templates to help showcase the thousands of ways customers can use Zapier
  • Receive 20+ inbound phone calls per day and help them solve their issues
  • Create video tutorials to help teach users a specific feature or use case

dantegf commented Apr 5, 2016

The most that excites me.

  1. Create video tutorials to help teach users a specific feature or use case
  2. Manage a support team
  3. Help train and onboard new support teammates
  4. Make Zap templates to help showcase the thousands of ways customers can use Zapier
  5. Work with the product team to develop a new feature based on feedback from customers

The least that excites me.

  1. Help resolve billing issues for customers over the phone
  2. Analyze thousands of support tickets to spot trends the product team can use
  3. Engage multiple users at once via chat to answer their questions and troubleshoot problems
  4. Write and maintain thousands of pages of help documentation
  5. Receive 20+ inbound phone calls per day and help them solve their issues

Most Exciting

Respond to 60+ support requests via email every day
Make Zap templates to help showcase the thousands of ways customers can use Zapier
Work with the product team to develop a new feature based on feedback from customers
Engage multiple users at once via chat to answer their questions and troubleshoot problems
Create video tutorials to help teach users a specific feature or use case

Least Exciting

Ghostwrite documentation for partners to publish on their own sites
Write and maintain thousands of pages of help documentation
Help resolve billing issues for customers over the phone
Receive 20+ inbound phone calls per day and help them solve their issues
Dig through activity logs to troubleshoot a customer's broken Zap

reagyd commented Apr 7, 2016

Most Exciting for me

Dig through activity logs to troubleshoot a customer's broken Zap
Work with 3rd party partners to track down a tricky situation for a joint customer
Work with the product team to develop a new feature based on feedback from customers
Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have

Least Exciting for me

Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
Engage multiple users at once via chat to answer their questions and troubleshoot problems
Recieve 20+ inbound phone calls per day and help them solve their issues
Write and maintain thousands of pages of help documentation
Help resolve billing issues for customers over the phone

reagyd commented Apr 7, 2016

Most Exciting

Dig through activity logs to troubleshoot a customer's broken Zap
Work with 3rd party partners to track down a tricky situation for a joint customer
Work with the product team to develop a new feature based on feedback from customers
Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have

Least Exciting

Ghostwrite documentation for partners to publish on their own sites
Write and maintain thousands of pages of help documentation
Help resolve billing issues for customers over the phone
Receive 20+ inbound phone calls per day and help them solve their issues

rafarpl commented Apr 8, 2016

Most Exciting

  • Write and maintain thousands of pages of help documentation
  • Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
  • Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
  • Work with the product team to develop a new feature based on feedback from customers
  • Work with 3rd party partners to track down a tricky situation for a joint customer

Least Exciting

  • Create video tutorials to help teach users a specific feature or use case
  • Recieve 20+ inbound phone calls per day and help them solve their issues
  • Make Zap templates to help showcase the thousands of ways customers can use Zapier
  • Engage multiple users at once via chat to answer their questions and troubleshoot problems
  • Help resolve billing issues for customers over the phone

Favorite Things

  • Write and maintain thousands of pages of help documentation
  • Create video tutorials to help teach users a specific feature or use case
  • Make Zap templates to help showcase the thousands of ways customers can use Zapier
  • Ghostwrite documentation for partners to publish on thier own sites
  • Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have

Least Favorite Things

  • Manage a support team
  • Scheduling shifts and collaborating as part of a growing cohesive support team
  • Recieve 20+ inbound phone calls per day and help them solve their issues
  • Find and recruit teammates for the support team
  • Help train and onboard new support teammates

Most Excited About
Work with the product team to develop a new feature based on feedback from customers
Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
Create video tutorials to help teach users a specific feature or use case
Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
Scheduling shifts and collaborating as part of a growing cohesive support team

Least Excited About
Help resolve billing issues for customers over the phone
Receive 20+ inbound phone calls per day and help them solve their issues
Dig through activity logs to troubleshoot a customer's broken Zap
Work with 3rd party partners to track down a tricky situation for a joint customer
Analyze thousands of support tickets to spot trends the product team can use

breescorner commented Apr 22, 2016

Good...

  • Work with the product team to develop a new feature based on feedback from customers
  • Work with people to figure out if Zapier can solve a particular workflow or integration challenge
  • Act as a dedicated rep for a handful of key customers...
  • Analyze thousands of support tickets to spot trends the product team can use
  • Create video tutorials to help teach users a specific feature or use case

Not bad but it depends on scope

  • Ghostwrite...
  • Manage a support team
  • Scheduling shifts ...
  • Find and recruit...
  • Help train and onboard ...

## 5 Things That Most Excite Me:

  • Create video tutorials to help teach users a specific feature or use case
  • Make Zap templates to help showcase the thousands of ways customers can use Zapier
  • Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  • Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
  • Engage multiple users at once via chat to answer their questions and troubleshoot problems

## 5 Things That Least Excite Me:

  • Write and maintain thousands of pages of help documentation
  • Analyze thousands of support tickets to spot trends the product team can use
  • Ghostwrite documentation for partners to publish on their own sites
  • Find and recruit teammates for the support team
  • Scheduling shifts and collaborating as part of a growing cohesive support team

Five exciting things:

  1. Dig through activity logs to troubleshoot a customer's broken Zap
  2. Make Zap templates to help showcase the thousands of ways customers can use Zapier
  3. Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
  4. Manage a support team
  5. Help train and onboard new support teammates

Five not-so-exciting things:

  1. Create video tutorials to help teach users a specific feature or use case
  2. Write and maintain thousands of pages of help documentation
  3. Analyze thousands of support tickets to spot trends the product team can use
  4. Ghostwrite documentation for partners to publish on their own sites
  5. Run ticket review sessions to make sure tone is consistent across Zapier responses

5 Things That Excite Me

  1. Create video tutorials to help teach users a specific feature or use case
  2. Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  3. Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
  4. Scheduling shifts and collaborating as part of a growing cohesive support team
  5. Help train and onboard new support teammates

5 Things That Least Excite Me

  1. Receive 20+ inbound phone calls per day and help them solve their issues
  2. Dig through activity logs to troubleshoot a customer's broken Zap
  3. Analyze thousands of support tickets to spot trends the product team can use
  4. Help resolve billing issues for customers over the phone
  5. Write and maintain thousands of pages of help documentation

AnnaLP00 commented Apr 30, 2016

5 Favorites

1- Responding to email requests
2- Respond to Zapier fans on social media
3- Ghostwrite documentation for partners to publish on their websites
4- Write and maintain thousands of pages to help documentation
5- Engage multiple users at once in chat.

5 Least Favorites

1- Receive 20+ inbound calls per day
2- Scheduling shifts and collaborating as part of a growing cohesive team.
3- Analyze thousands of support tickets to spot trends the product team can use.
4- Dig through activity logs to troubleshoot customer's broken zap.
5- Create video tutorials.

Most Exciting to me:

  • Analyze thousands of support tickets to spot trends the product team can use
  • Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
  • Manage a support team (to me this includes recruiting, training, and scheduling)
  • Work with the product team to develop a new feature based on feedback from customers
  • Engage multiple users at once via chat to answer their questions and troubleshoot problems

Least exciting to me:

  • Help resolve billing issues for customers over the phone
  • Run ticket review sessions to make sure tone is consistent across Zapier responses
  • Receive 20+ inbound phone calls per day and help them solve their issues
  • Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  • Write and maintain thousands of pages of help documentation (but I understand its a necessary evil!)

Five Exciting Things

  1. Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
  2. Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  3. Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
  4. Respond to 60+ support requests via email every day
  5. Make Zap templates to help showcase the thousands of ways customers can use Zapier

Five Not so Exciting Things

1.Dig through activity logs to troubleshoot a customer's broken Zap
2. Write and maintain thousands of pages of help documentation
Create video tutorials to help teach users a specific feature or use case
3. Run ticket review sessions to make sure tone is consistent across Zapier responses
4. Scheduling shifts and collaborating as part of a growing cohesive support team
5. Ghostwrite documentation for partners to publish on thier own sites

rchowcc commented May 14, 2016

Most Favorite Things

  • Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
  • Work with the product team to develop a new feature based on feedback from customers
  • Dig through activity logs to troubleshoot a customer's broken Zap
  • Help train and onboard new support teammates
  • Write and maintain thousands of pages of help documentation

5 Least Favorite Things

  • Help resolve billing issues for customers over the phone
  • Respond to 60+ support requests via email every day
  • Receive 20+ inbound phone calls per day and help them solve their issues
  • Analyze thousands of support tickets to spot trends the product team can use
  • Run ticket review sessions to make sure tone is consistent across Zapier responses

jamieh0ney commented May 15, 2016

5 Favorite Things:
Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
Create video tutorials to help teach users a specific feature or use case
Work with the product team to develop a new feature based on feedback from customers
Scheduling shifts and collaborating as part of a growing cohesive support team
Help train and onboard new support teammates

5 Least Favorite Things:
Ghostwrite documentation for partners to publish on their own sites
Work with 3rd party partners to track down a tricky situation for a joint customer
Run ticket review sessions to make sure tone is consistent across Zapier responses
Manage a support team
Find and recruit teammates for the support team

Most Favorite:

  1. Work with the product team to develop a new feature based on feedback from customers.
  2. Analyze thousands of support tickets to spot trends the product team can use.
  3. Write and maintain thousands of pages of help documentation.
  4. Run ticket review sessions to make sure tone is consistent across Zapier responses.
  5. Respond to 60+ support requests via email every day.

Least Favorite:

  1. Receive 20+ inbound phone calls per day and help them solve their issues.
  2. Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites.
  3. Help resolve billing issues for customers over the phone.
  4. Find and recruit teammates for the support team.
  5. Ghostwrite documentation for partners to publish on their own sites.

Favorite things to do:

  1. Dig through activity logs to troubleshoot a customer's broken Zap
  2. Work with the product team to develop a new feature based on feedback from customers
  3. Respond to 60+ support requests via email every day
  4. Analyze thousands of support tickets to spot trends the product team can use
  5. Help train and onboard new support teammates

Least Favorite things to do:

  1. Help resolve billing issues for customers over the phone
  2. Create video tutorials to help teach users a specific feature or use case
  3. Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
  4. Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  5. Ghostwrite documentation for partners to publish on their own sites

Favorite things to do:

  1. Receive 20+ inbound phone calls per day and help them solve their issues
  2. Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
  3. Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
  4. Work with the product team to develop a new feature based on feedback from customers
  5. Engage multiple users at once via chat to answer their questions and troubleshoot problems

Least Favorite things to do:
1.Run ticket review sessions to make sure tone is consistent across Zapier responses
2. Scheduling shifts and collaborating as part of a growing cohesive support team
3. Ghostwrite documentation for partners to publish on thier own sites
4. Help resolve billing issues for customers over the phone
5. Dig through activity logs to troubleshoot a customer's broken Zap

5 things that most excite you
Respond to 60+ support requests via email every day
Dig through activity logs to troubleshoot a customer's broken Zap
Engage multiple users at once via chat to answer their questions and troubleshoot problems
Find and recruit teammates for the support team
Analyze thousands of support tickets to spot trends the product team can use

5 things that least excite you
Help resolve billing issues for customers over the phone
Recieve 20+ inbound phone calls per day and help them solve their issues
Ghostwrite documentation for partners to publish on their own sites
Scheduling shifts and collaborating as part of a growing cohesive support team
Create video tutorials to help teach users a specific feature or use case

Favorite
Respond to 60+ support requests via email every day
Create video tutorials to help teach users a specific feature or use case
Engage multiple users at once via chat to answer their questions and troubleshoot problems
Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
Act as a dedicated rep for a handful of key customers to ensure their success using Zapier

Least Favorite
Recieve 20+ inbound phone calls per day and help them solve their issues
Make Zap templates to help showcase the thousands of ways customers can use Zapier
Analyze thousands of support tickets to spot trends the product team can use
Help resolve billing issues for customers over the phone
Find and recruit teammates for the support team

  1. Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
  2. Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
  3. Analyze thousands of support tickets to spot trends the product team can use
  4. Respond to 60+ support requests via email every day
  5. Work with the product team to develop a new feature based on feedback from customers.

really.....all of the things.

vijayankallil commented May 28, 2016

Things I would love to do

  1. Respond to 60+ support requests via email every day
  2. Dig through activity logs to troubleshoot a customer's broken Zap
  3. Write and maintain thousands of pages of help documentation
  4. Create video tutorials to help teach users a specific feature or use case
  5. Ghostwrite documentation for partners to publish on thier own sites
  6. Work with the product team to develop a new feature based on feedback from customers
  7. Analyze thousands of support tickets to spot trends the product team can use

I would not be very keen to do the following

  1. Receive 20+ inbound phone calls per day and help them solve their issues
  2. Manage a support team
  3. Scheduling shifts and collaborating as part of a growing cohesive support team
  4. Find and recruit teammates for the support team
  5. Work with 3rd party partners to track down a tricky situation for a joint customer

jeramyutgw commented May 30, 2016

5 things that most excite me:

  • Create video tutorials to help teach users a specific feature or use case
  • Make Zap templates to help showcase the thousands of ways customers can use Zapier
  • Work with the product team to develop a new feature based on feedback from customers
  • Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  • Engage multiple users at once via chat to answer their questions and troubleshoot problems

5 things that least excite me:

  • Receive 20+ inbound phone calls per day and help them solve their issues
  • Write and maintain thousands of pages of help documentation
  • Find and recruit teammates for the support team
  • Scheduling shifts and collaborating as part of a growing cohesive team
  • Help resolve billing issues for customers over the phone

LoMicah03 commented Jun 6, 2016

5 things that most excite me:

a. Respond to 60+ support requests via email every day.
b. Find and recruit teammates for the support team.
c. Engage multiple users at once via chat to answer their questions and troubleshoot problems.
d. Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites.
e.Work with the product team to develop a new feature based on feedback from customers.

5 things that least excite me:

a. Help resolve billing issues for customers over the phone.
b. Manage a support team.
c. Dig through activity logs to troubleshoot a customer's broken Zap.
d. Ghostwrite documentation for partners to publish on thier own sites.
e. Create video tutorials to help teach users a specific feature or use case.

#5 things that most excite me:

Find and recruit teammates for the support team
Work with the product team to develop a new feature based on feedback from customers
Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
Manage a support team
Help train and onboard new support teammates
#5 things that least excite me:

Write and maintain thousands of pages of help documentation
Analyze thousands of support tickets to spot trends the product team can use
Run ticket review sessions to make sure tone is consistent across Zapier responses
Work with 3rd party partners to track down a tricky situation for a joint customer
Recieve 20+ inbound phone calls per day and help them solve their issues

Yelia commented Jun 10, 2016

5 things that most excite me:

• Respond to 60+ support requests via email every day
• Write and maintain thousands of pages of help documentation
• Analyze thousands of support tickets to spot trends the product team can use
• Manage a support team
• Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites

5 things that least excite me:

• Create video tutorials to help teach users a specific feature or use case
• Help resolve billing issues for customers over the phone
• Run ticket review sessions to make sure tone is consistent across Zapier responses
• Engage multiple users at once via chat to answer their questions and troubleshoot problems
• Recieve 20+ inbound phone calls per day and help them solve their issues

bcraap commented Jun 14, 2016

5 things that most excite me:

  1. Dig through activity logs to troubleshoot a customer's broken Zap
  2. Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
  3. Help train and onboard new support teammates
  4. Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
  5. Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
    5 things that least excite me:
  6. Help resolve billing issues for customers over the phone
  7. Scheduling shifts and collaborating as part of a growing cohesive support team
  8. Write and maintain thousands of pages of help documentation
  9. Receive 20+ inbound phone calls per day and help them solve their issue
  10. Analyze thousands of support tickets to spot trends the product team can use

5 Things That Most Excite Me:

• Work with the product team to develop a new feature based on feedback from customers
• Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
• Work with 3rd party partners to track down a tricky situation for a joint customer
• Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
• Engage multiple users at once via chat to answer their questions and troubleshoot problems

5 Things That Least Excite Me:

• Create video tutorials to help teach users a specific feature or use case
• Run ticket review sessions to make sure tone is consistent across Zapier responses
• Analyze thousands of support tickets to spot trends the product team can use
• Receive 20+ inbound phone calls per day and help them solve their issues
• Find and recruit teammates for the support team

Hi,

I am Julian Olivares and below I have the answer to your question #5:

5 things that most excite me -

  1. Create video tutorials to help teach users a specific feature or use case
  2. Make Zap templates to help showcase the thousands of ways customers can use Zapier
  3. Analyze thousands of support tickets to spot trends the product team can use
  4. Manage a support team
  5. Work with 3rd party partners to track down a tricky situation for a joint customer

5 things that least excite me -

Every job will have tasks, especially when starting out, that aren't the most exciting. If you really desire to know what I think the feel free to email me and find out. My email will be in an ensuing email.

Kind Regards,

Julian

amyrick820 commented Jun 16, 2016

Most Favorite
Respond to 60+ support requests via email every day
Help resolve billing issues for customers over the phone
Analyze thousands of support tickets to spot trends the product team can use
Help train and onboard new support teammates
Act as a dedicate rep for a handful of key customers to ensure their success using Zapier

Least favorite
Write and maintain thousands of pages of help documentation
Create video tutorials to help teach users a specific feature or use case
Ghostwrite documentation for partners to publish on their own sites
Manage a support team
Find and recruit teammates for the support team

My most favorite job responsibilities are ones that I'm sure I could complete very well; I love helping people, solving problems, and keeping customers happy. My least favorites are ones that I think I'd have trouble completing or would need to do quite a bit of research on before I'd be comfortable completing them. But I'm a fast learner and I'd be interested in taking on any of these tasks in the long run.

My Top 5 Most Excitng:

  • Respond to 60+ support requests via e
  • Create video tutorials to help teach users a specific feature or use case
  • Work with the product team to develop a new feature based on feedback from customers
  • Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  • Engage multiple users at once via chat to answer their questions and troubleshoot problems

My Top 5 Least Exciting:

  • Manage a support team
  • Dig through activity logs to troubleshoot a customer's broken Zap
  • Scheduling shifts and collaborating as part of a growing cohesive support team
  • Recieve 20+ inbound phone calls per day and help them solve their issues
  • Analyze thousands of support tickets to spot trends the product team can use

TOP FIVE MOST
Receive 20+ inbound phone calls per day and help them solve their issues
Respond to 60+ support requests via email every day
Help resolve billing issues for customers over the phone
Scheduling shifts and collaborating as part of a growing cohesive support team
Create video tutorials to help teach users a specific feature or use case

TOP FIVE LEAST
Manage a support team
Find and recruit teammates for the support team
Help train and onboard new support teammates
Ghostwrite documentation for partners to publish on thier own sites
Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites

Most exciting:

  • Create video tutorials to help teach users a specific feature or use case
  • Help train and onboard new support teammates
  • Work with the product team to develop a new feature based on feedback from customers
  • Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
  • Write and maintain thousands of pages of help documentation

Least exciting:

  • Receive 20+ inbound phone calls per day and help them solve their issues
  • Scheduling shifts and collaborating as part of a growing cohesive support team
  • Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  • Manage a support team
  • Run ticket review sessions to make sure tone is consistent across Zapier responses

JBichara44 commented Jul 4, 2016

5 THINGS THAT MOST EXCITE ME

  1. Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  2. Manage a support team
  3. Find and recruit teammates for the support team
  4. Help train and onboard new support teammates
  5. Scheduling shifts and collaborating as part of a growing cohesive support team

5 THINGS THAT LEAST EXCITE ME
6. Dig through activity logs to troubleshoot a customer's broken Zap
7. Write and maintain thousands of pages of help documentation
8. Create video tutorials to help teach users a specific feature or use case
9. Help resolve billing issues for customers over the phone
10. Analyze thousands of support tickets to spot trends the product team can use

Five Most Favorite:

  1. Respond to 60+ support requests via email every day
  2. Write and maintain thousands of pages of help documentation
  3. Ghostwrite documentation for partners to publish on thier own sites
  4. Create video tutorials to help teach users a specific feature or use case
  5. Receive 20+ inbound phone calls per day and help them solve their issues

Five Least Favorite:

  1. Dig through activity logs to troubleshoot a customer's broken Zap
  2. Work with 3rd party partners to track down a tricky situation for a joint customer
  3. Engage multiple users at once via chat to answer their questions and troubleshoot problems
  4. Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
  5. Make Zap templates to help showcase the thousands of ways customers can use Zapier

Five Most Favorite (in no particular order):

  • Dig through activity logs to troubleshoot a customer's broken Zap
  • Create video tutorials to help teach users a specific feature or use case
  • Respond to 60+ support requests via email every day
  • Run ticket review sessions to make sure tone is consistent across Zapier responses
  • Work with the product team to develop a new feature based on feedback from customers

Five Least Favorite (same):

  • Help resolve billing issues for customers over the phone
  • Manage a support team
  • Find and recruit teammates for the support team
  • Recieve 20+ inbound phone calls per day and help them solve their issues
  • Engage multiple users at once via chat to answer their questions and troubleshoot problems

Answering 60+ emails is kind of a given for me, so I didn't include that in my list of faves. My least favorite list are by no means things I wouldn't enjoy doing (I actually love recruiting, for example), but when possible I like to stick to my strengths when I'm just starting out somewhere new.

Also, #8 on the list ("Ghostwrite [...]") has a small typo – "their" is spelled "thier." Thanks for your time!

KatieKezele commented Jul 12, 2016

Five Most Exciting (in no particular order)

-Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
-Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
-Manage a support team
-Respond to 60+ support requests via email every day
-Create video tutorials to help teach users a specific feature or use case

Five Least Exciting (in no particular order)

-Recieve 20+ inbound phone calls per day and help them solve their issues
-Make Zap templates to help showcase the thousands of ways customers can use Zapier
-Ghostwrite documentation for partners to publish on thier own sites
-Help resolve billing issues for customers over the phone
-Work with 3rd party partners to track down a tricky situation for a joint customer

It was really difficult to choose my least favorites, as I am 100% on board with managing and performing all of these tasks!

Five things that are most exciting to me:

  • Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
  • Run ticket review sessions to make sure tone is consistent across Zapier responses
  • Respond to 60+ support requests via email every day
  • Help resolve billing issues for customers over the phone
  • •Analyze thousands of support tickets to spot trends the product team can use

Five things that are the least exciting to me:

  • Help train and onboard new support teammates
  • Create video tutorials to help teach users a specific feature or use case
  • Work with 3rd party partners to track down a tricky situation for a joint customer
  • Engage multiple users at once via chat to answer their questions and troubleshoot problems
  • Make Zap templates to help showcase the thousands of ways customers can use Zapier

Five things that excite me:

  • Respond to 60+ support requests via email every day
  • Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
  • Engage multiple users at once via chat to answer their questions and troubleshoot problems
  • Dig through activity logs to troubleshoot a customer's broken Zap
  • Run ticket review sessions to make sure tone is consistent across Zapier responses

Five things that do not excite me:

  • Help resolve billing issues for customers over the phone
  • Receive 20+ inbound phone calls per day and help them solve their issues
  • Ghostwrite documentation for partners to publish on their own sites
  • Find and recruit teammates for the support team
  • Scheduling shifts and collaborating as part of a growing cohesive support team

KatrinaJHaney commented Jul 14, 2016

Five things that excite me:

  • Ghostwrite documentation for partners to publish on their own sites
  • Help train and onboard new support teammates
  • Create video tutorials to help teach users a specific feature or use case
  • Scheduling shifts and collaborating as part of a growing cohesive support team
  • Act as a dedicated rep for a handful of key customers to ensure their success using Zapier

Five things that least excite me:

  • Help resolve billing issues for customers over the phone
  • Analyze thousands of support tickets to spot trends the product team can use
  • Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  • Respond to 60+ support requests via email every day
  • Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have

The five things that most excite me are:

  • Dig through activity logs to troubleshoot a customer's broken Zap
  • Create video tutorials to help teach users a specific feature or use case
  • Manage a support team
  • Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
  • Act as a dedicated rep for a handful of key customers to ensure their success using Zapier

The five things that least excite me are:

  • Ghostwrite documentation for partners to publish on their own sites
  • Help resolve billing issues for customers over the phone
  • Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  • Help train and onboard new support teammates
  • Find and recruit teammates for the support team

In no particular order....

5 things that are my most favorite to do

  1. Write and maintain thousands of pages of help documentation
  2. Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
  3. Manage a support team
  4. Ghostwrite documentation for partners to publish on their own sites
  5. Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites

5 things that are my least favorite to do:

  1. Dig through activity logs to troubleshoot a customer's broken Zap
  2. Analyze thousands of support tickets to spot trends the product team can use
  3. Work with 3rd party partners to track down a tricky situation for a joint customer
  4. Find and recruit teammates for the support team
  5. Engage multiple users at once via chat to answer their questions and troubleshoot problems

5 things that most excite me:

  • Respond to 60+ support requests via email every day
  • Write and maintain thousands of pages of help documentation
  • Create video tutorials to help teach users a specific feature or use case
  • Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
  • Work with 3rd party partners to track down a tricky situation for a joint customer

5 things that least excite me:

  • Scheduling shifts and collaborating as part of a growing cohesive support team
  • Run ticket review sessions to make sure tone is consistent across Zapier responses
  • Help resolve billing issues for customers over the phone
  • Find and recruit teammates for the support team
  • Ghostwrite documentation for partners to publish on their own sites

5 things that most excite Tara

  • Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
  • Help train and onboard new support teammates
  • Respond to 60+ support requests via email every day
  • Receive 20+ inbound phone calls per day and help them solve their issues
  • Find and recruit teammates for the support team

5 things that least excite Tara

  • Create video tutorials to help teach users a specific feature or use case
  • Work with 3rd party partners to track down a tricky situation for a joint customer
  • Ghostwrite documentation for partners to publish on thier own sites
  • Analyze thousands of support tickets to spot trends the product team can use
  • Write and maintain thousands of pages of help documentation

b10vue commented Jul 25, 2016

What get's me buzzing....
Work with the product team to develop a new feature based on feedback from customers
Work with 3rd party partners to track down a tricky situation for a joint customer
Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
Manage a support team
Dig through activity logs to troubleshoot a customer's broken Zap

Not so buzzing
Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
Recieve 20+ inbound phone calls per day and help them solve their issues
Make Zap templates to help showcase the thousands of ways customers can use Zapier
Engage multiple users at once via chat to answer their questions and troubleshoot problems
Help resolve billing issues for customers over the phone

Best,
Brenda

These are 5 of my favorite things:
Dig through activity logs to troubleshoot a customer's broken Zap (Assuming I can use Pipe and Grep and other command line stuff)
Analyze thousands of support tickets to spot trends the product team can use
Work with the product team to develop a new feature based on feedback from customers
Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
Work with 3rd party partners to track down a tricky situation for a joint customer

When the dog bites:
Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
Help resolve billing issues for customers over the phone
Engage multiple users at once via chat to answer their questions and troubleshoot problems
Recieve 20+ inbound phone calls per day and help them solve their issues

I would like to distribute my 5th "not excited" point between these 4.

melijaclyn commented Jul 26, 2016

5 things that are my most favorite:

  • Respond to 60+ support requests via email every day
  • Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  • Create video tutorials to help teach users a specific feature or use case
  • Work with the product team to develop a new feature based on feedback from customers
  • Manage a support team

5 Things that are my least favorite:

  • Help resolve billing issues for customers over the phone
  • Recieve 20+ inbound phone calls per day and help them solve their issues
  • Dig through activity logs to troubleshoot a customer's broken Zap
  • Ghostwrite documentation for partners to publish on their own sites
  • Analyze thousands of support tickets to spot trends the product team can use

The 5 things that most excite me:

  • Respond to 60+ support requests via email every day
  • Help resolve billing issues for customers over the phone
  • Help train and onboard new support teammates
  • Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
  • Engage multiple users at once via chat to answer their questions and troubleshoot problems

The 5 things that least excite me:

  • Ghostwrite documentation for partners to publish on their own sites
  • Make Zap templates to help showcase the thousands of ways customers can use Zapier
  • Dig through activity logs to troubleshoot a customer's broken Zap
  • Write and maintain thousands of pages of help documentation
  • Create video tutorials to help teach users a specific feature or use case

Shutt15 commented Jul 29, 2016

Top Five!:

  • Make Zap templates to help showcase the thousands of ways customers can use Zapier
  • Write and maintain thousands of pages of help documentation
  • Run ticket review sessions to make sure tone is consistent across Zapier responses
  • Ghostwrite documentation for partners to publish on thier own sites
  • Respond to 60+ support requests via email every day

Not so much...:

  • Recieve 20+ inbound phone calls per day and help them solve their issues
  • Help resolve billing issues for customers over the phone
  • Work with 3rd party partners to track down a tricky situation for a joint customer
  • Engage multiple users at once via chat to answer their questions and troubleshoot problems
  • Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have

Top 5:

  • Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
  • Work with the product team to develop a new feature based on feedback from customers
  • Scheduling shifts and collaborating as part of a growing cohesive support team
  • Make Zap templates to help showcase the thousands of ways customers can use Zapier
  • Help train and onboard new support teammates

Not so top 5:

  • Receive 20+ inbound phone calls per day and help them solve their issues
  • Help resolve billing issues for customers over the phone
  • Analyze thousands of support tickets to spot trends the product team can use
  • Dig through activity logs to troubleshoot a customer's broken Zap
  • Work with 3rd party partners to track down a tricky situation for a joint customer

The 5 things that most excite me:

Respond to 60+ support requests via email every day
Analyze thousands of support tickets to spot trends the product team can use
Run ticket review sessions to make sure tone is consistent across Zapier responses
Engage multiple users at once via chat to answer their questions and troubleshoot problems
Dig through activity logs to troubleshoot a customer's broken Zap

The 5 things that least excite me:

Help resolve billing issues for customers over the phone
Recieve 20+ inbound phone calls per day and help them solve their issues
Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
Work with 3rd party partners to track down a tricky situation for a joint customer
Act as a dedicated rep for a handful of key customers to ensure their success using Zapier

5 Favorite:

  • Analyze thousands of support tickets to spot trends the product team can use
  • Manage a support team
  • Ghostwrite documentation for partners to publish on their own sites
  • Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
  • Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have

5 Least Favorite:

  • Receive 20+ inbound phone calls per day and help them solve their issues
  • Run ticket review sessions to make sure tone is consistent across Zapier responses
  • Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  • Dig through activity logs to troubleshoot a customer's broken Zap
  • Find and recruit teammates for the support team

jstngoulet commented Aug 16, 2016

It's All Part of the Job!

Understanding that all of these elements are part of the job, it is apparent that some are the Favorite while others are the Least Favorite. Below is my breakdown:

Favorites

  • Work with the product team to develop a new feature based on feedback from customers
  • Manage a support team
  • Make Zap templates to help showcase the thousands of ways customers can use Zapier
  • Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
  • Work with 3rd party partners to track down a tricky situation for a joint customer

Least Favorites

  • Write and maintain thousands of pages of help documentation

While it does seem like a lot of work, the process seems normal for employees being there for years, and pages add up quickly. With images and other formatting, it really doesn't seem like that much

  • Analyze thousands of support tickets to spot trends the product team can use

This, too, seems like a lot of work, but with a background of application development, I think it would be simple to develop an application that could provide a synopsis of the details searching for key terms in the client discussions.

  • Create video tutorials to help teach users a specific feature or use case

Not too big of a deal; I just am not too fond of the way my voice sounds on recordings.

  • Help resolve billing issues for customers over the phone

I do this now; it's not entertaining, but also not difficult.

  • Dig through activity logs to troubleshoot a customer's broken Zap

As a developer, I do this for my own work. I categorized this as a "least favorite" due to some logging systems not being able to fully describe the problem. Since I have not experienced the Zapier logger from the staff perspective, this may change.

Hello!

As I understand these tasks are part of the customer champion role at Zapier, there are some I'm more passionate about than others. Here's the breakdown of my most and least favorites.

Favorites

  • Work with the product team to develop a new feature based on feedback from customers
  • Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
  • Manage a support team
  • Create video tutorials to help teach users a specific feature or use case
  • Write and maintain thousands of pages of help documentation

Least Favorite

  • Help resolve billing issues for customers over the phone
  • Recieve 20+ inbound phone calls per day and help them solve their issues
  • Dig through activity logs to troubleshoot a customer's broken Zap
  • Work with 3rd party partners to track down a tricky situation for a joint customer
  • Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites

Best!

Maribeth

Open and Excited For the Challenges Ahead

To be perfectly honest, all of the tasks outlined above excite me to a certain extent, and I'm excited for the challenge to be able to tackle and contribute to the team where possible. I found it difficult to rank them in terms of "Most Exciting" and "Least Exciting". I think all of them can be enjoyed as part of the customer champion role at Zapier. In saying that, there are some tasks that I'm more passionate about than others. Here's my list of most and least exciting tasks:

5 Things That Excite Me Most:

  • Analyze thousands of support tickets to spot trends the product team can use
  • Make Zap templates to help showcase the thousands of ways customers can use Zapier
  • Work with the product team to develop a new feature based on feedback from customers
  • Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
  • Engage multiple users at once via chat to answer their questions and troubleshoot problems

5 Things That Least Excite Me:

  • Dig through activity logs to troubleshoot a customer's broken Zap
  • Write and maintain thousands of pages of help documentation
  • Ghostwrite documentation for partners to publish on their own sites
  • Run ticket review sessions to make sure tone is consistent across Zapier responses
  • Help resolve billing issues for customers over the phone

Kind regards,
Ryan Drake

What excites me MOST ☀️

  1. Write and maintain thousands of pages of help documentation
  2. Create video tutorials to help teach users a specific feature or use case
  3. Analyze thousands of support tickets to spot trends the product team can use
  4. Make Zap templates to help showcase the thousands of ways customers can use Zapier
  5. Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have

What excites me LEAST ☂️

  1. Help resolve billing issues for customers over the phone
  2. Manage a support team
  3. Find and recruit teammates for the support team
  4. Ghostwrite documentation for partners to publish on their own sites
  5. Receive 20+ inbound phone calls per day and help them solve their issues

So excite :D
• Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
• Work with the product team to develop a new feature based on feedback from customers
• Analyze thousands of support tickets to spot trends the product team can use
• Dig through activity logs to troubleshoot a customer's broken Zap
• Help train and onboard new support teammates

Less excite :/
• Manage a support team
• Help resolve billing issues for customers over the phone
• Find and recruit teammates for the support team
• Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
• Recieve 20+ inbound phone calls per day and help them solve their issues

5 things that most excite me:

  1. Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
  2. Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
  3. Work with 3rd party partners to track down a tricky situation for a joint customer
  4. Work with the product team to develop a new feature based on feedback from customers
  5. Run ticket review sessions to make sure tone is consistent across Zapier responses

5 things that least excite me:

  1. Write and maintain thousands of pages of help documentation
  2. Dig through activity logs to troubleshoot a customer's broken Zap
  3. Analyze thousands of support tickets to spot trends the product team can use
  4. Ghostwrite documentation for partners to publish on thier own sites
  5. Engage multiple users at once via chat to answer their questions and troubleshoot problems

5 Things That Excite Me the Most:

  1. Dig through activity logs to troubleshoot a customer's broken Zap
  2. Work with the product team to develop a new feature based on feedback from customers
  3. Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  4. Write and maintain thousands of pages of help documentation
  5. Respond to 60+ support requests via email every day

5 Things That Excite Me the Least:

  1. Receive 20+ inbound phone calls per day and help them solve their issues
  2. Help train and onboard new support teammates
  3. Scheduling shifts and collaborating as part of a growing cohesive support team
  4. Help resolve billing issues for customers over the phone
  5. Analyze thousands of support tickets to spot trends the product team can use

cylim commented Nov 28, 2016

These most excite me:

  1. Analyze thousands of support tickets to spot trends the product team can use
  2. Make Zap templates to help showcase the thousands of ways customers can use Zapier
  3. Work with the product team to develop a new feature based on feedback from customers
  4. Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
  5. Write and maintain thousands of pages of help documentation

These least excite me:

  1. Help resolve billing issues for customers over the phone
  2. Recieve 20+ inbound phone calls per day and help them solve their issues
  3. Ghostwrite documentation for partners to publish on their own sites
  4. Dig through activity logs to troubleshoot a customer's broken Zap
  5. Run ticket review sessions to make sure tone is consistent across Zapier responses

Correction for the 3rd least lease excite me: "their" misspelled to "thier", 'i' and 'e' in wrong order.

Most Exciting:

  • Work with the product team to develop a new feature based on feedback from customers
  • Analyze thousands of support tickets to spot trends the product team can use
  • Write and maintain thousands of pages of help documentation
  • Help train and onboard new support teammates
  • Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have

Least Exciting

  • Create video tutorials to help teach users a specific feature or use case
  • Run ticket review sessions to make sure tone is consistent across Zapier responses
  • Help resolve billing issues for customers over the phone
  • Dig through activity logs to troubleshoot a customer's broken Zap
  • Find and recruit teammates for the support team

Most Exciting:

  • Respond to 60+ support requests via email every day
  • Dig through activity logs to troubleshoot a customer's broken Zap
  • Analyze thousands of support tickets to spot trends the product team can use
  • Work with the product team to develop a new feature based on feedback from customers
  • Act as a dedicated rep for a handful of key customers to ensure their success using Zapier

Least Exciting

  • Recieve 20+ inbound phone calls per day and help them solve their issues
  • Ghostwrite documentation for partners to publish on their own sites
  • Find and recruit teammates for the support team
  • Create video tutorials to help teach users a specific feature or use case
  • Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites

Tyrese1 commented Jan 8, 2017

Most Exciting:

  • Respond to 60+ support requests via email every day
  • Dig through activity logs to troubleshoot a customer's broken Zap
  • Write and maintain thousands of pages of help documentation
  • Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  • Run ticket review sessions to make sure tone is consistent across Zapier responses

Least Exciting:

  • Help resolve billing issues for customers over the phone
  • Make Zap templates to help showcase the thousands of ways customers can use Zapier
  • Scheduling shifts and collaborating as part of a growing cohesive support team
  • Find and recruit teammates for the support team
  • Ghostwrite documentation for partners to publish on their own sites

joygunz commented Jan 9, 2017

Most exciting 🤘

Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
Manage a support team
Make Zap templates to help showcase the thousands of ways customers can use Zapier
Work with the product team to develop a new feature based on feedback from customers
Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have

Least exciting 👇

Receive 20+ inbound phone calls per day and help them solve their issues
Dig through activity logs to troubleshoot a customer's broken Zap
Work with 3rd party partners to track down a tricky situation for a joint customer
Help resolve billing issues for customers over the phone
Ghostwrite documentation for partners to publish on their own sites

Excites:
Dig through activity logs to troubleshoot a customer's broken Zap
Help train and onboard new support teammates
Work with 3rd party partners to track down a tricky situation for a joint customer
Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
Engage multiple users at once via chat to answer their questions and troubleshoot problems

Does not excite:
Ghostwrite documentation for partners to publish on their own sites
Write and maintain thousands of pages of help documentation
Run ticket review sessions to make sure tone is consistent across Zapier responses
Make Zap templates to help showcase the thousands of ways customers can use Zapier
Recieve 20+ inbound phone calls per day and help them solve their issues

Excited about:

Work with the product team to develop a new feature based on feedback from customers
Create video tutorials to help teach users a specific feature or use case
Run ticket review sessions to make sure tone is consistent across Zapier responses
Scheduling shifts and collaborating as part of a growing cohesive support team
Engage multiple users at once via chat to answer their questions and troubleshoot problems

Less excited about:
Analyze thousands of support tickets to spot trends the product team can use
Help resolve billing issues for customers over the phone
Write and maintain thousands of pages of help documentation
Ghostwrite documentation for partners to publish on their own sites
Make Zap templates to help showcase the thousands of ways customers can use Zapier

EXCITE

  • Respond to 60+ support requests via email every day
  • Write and maintain thousands of pages of help documentation
  • Make Zap templates to help showcase the thousands of ways customers can use Zapier
  • Ghostwrite documentation for partners to publish on their own sites
  • Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have

LEAST EXCITE

  • Engage multiple users at once via chat to answer their questions and troubleshoot problems
  • Create video tutorials to help teach users a specific
  • Help resolve billing issues for customers over the phone
  • Dig through activity logs to troubleshoot a customer's broken Zap
  • Run ticket review sessions to make sure tone is consistent across Zapier responses

Well hello there.

Most Favorite

  • Analyze thousands of support tickets to spot trends the product team can use

  • Manage a support team

  • Work with 3rd party partners to track down a tricky situation for a joint customer

  • Act as a dedicated rep for a handful of key customers to ensure their success using Zapier

  • Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have

Least Favorite

  • Write and maintain thousands of pages of help documentation

  • Make Zap templates to help showcase the thousands of ways customers can use Zapier

  • Run ticket review sessions to make sure tone is consistent across Zapier responses

  • Help resolve billing issues for customers over the phone

  • Engage multiple users at once via chat to answer their questions and troubleshoot problems

Super Exciting:

Manage a support team
Help train and onboard new support teammates
Write and maintain thousands of pages of help documentation
Create video tutorials to help teach users a specific feature or use case
Ghostwrite documentation for partners to publish on their own sites

Less Exciting:

Recieve 20+ inbound phone calls per day and help them solve their issues (BTW there's a typo in that sentence)
Analyze thousands of support tickets to spot trends the product team can use
Help resolve billing issues for customers over the phone
Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
Work with 3rd party partners to track down a tricky situation for a joint customer

tracycr commented Jan 28, 2017

MOST EXCITING:
Work with the product team to develop a new feature based on feedback from customers
Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites.
Manage a support team
Make Zap templates to help showcase the thousands of ways customers can use Zapier
Analyze thousands of support tickets to spot trends the product team can use

LEAST EXCITING:
Recieve 20+ inbound phone calls per day and help them solve their issues
Dig through activity logs to troubleshoot a customer's broken Zap
Create video tutorials to help teach users a specific feature or use case
Find and recruit teammates for the support team
Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have

EXCITING (based on interest/experience)

  1. Respond to 60+ support requests via email every day.
  2. Manage a support team.
  3. Find and recruit teammates for the support team.
  4. Help train and onboard new support teammates.
  5. Act as a dedicated rep for a handful of key customers to ensure their success using Zapier.

LEAST EXCITING (based on interest/experience)

  1. Create video tutorials to help teach users a specific feature or use case.
  2. Help resolve billing issues for customers over the phone.
  3. Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites.
  4. Receive 20+ inbound phone calls per day and help them solve their issues.
  5. Engage multiple users at once via chat to answer their questions and troubleshoot problems.

What would be exciting to me about this job? This was a little harder but out of 12 lines above, here are my top 5:

  • Write and maintain thousands of pages of help documentation
  • Analyze thousands of support tickets to spot trends the product team can use
  • Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  • Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
  • Manage a support team

What doesn't excite me about this job? So of the entire list above, I only had 7 lines and just eliminated 2 of them:

    1. Help resolve billing issues for customers over the phone
    1. Work with 3rd party partners to track down a tricky situation for a joint customer
    1. Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
    1. Engage multiple users at once via chat to answer their questions and troubleshoot problems
    1. Receive 20+ inbound phone calls per day and help them solve their issues

Favorite:

  • Analyze thousands of support tickets to spot trends the product team can use
  • Dig through activity logs to troubleshoot a customer's broken Zap
  • Make Zap templates to help showcase the thousands of ways customers can use Zapier
  • Help train and on-board new support teammates
  • Work with 3rd party partners to track down a tricky situation for a joint customer

Least favorite

  • Manage a support team
  • Find and recruit teammates for the support team
  • Run ticket review sessions to make sure tone is consistent across Zapier responses
  • Create video tutorials to help teach users a specific feature or use case
  • Ghostwrite documentation for partners to publish on their own sites

most exciting:

  1. Run ticket review sessions to make sure tone is consistent across Zapier responses
  2. Help train and onboard new support teammates
  3. Write and maintain thousands of pages of help documentation
  4. Ghostwrite documentation for partners to publish on their own sites
  5. Work with the product team to develop a new feature based on feedback from customers

least exciting:

  1. Help resolve billing issues for customers over the phone
  2. Engage multiple users at once via chat to answer their questions and troubleshoot problems
  3. Receive 20+ inbound phone calls per day and help them solve their issues
  4. Analyze thousands of support tickets to spot trends the product team can use
  5. Respond to 60+ support requests via email every day

shakyra commented May 19, 2017

The 5 Things That Most Excite Me:

  1. Receive 20+ inbound phone calls per day and help them solve their issues
  2. Analyze thousands of support tickets to spot trends the product team can use
  3. Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  4. Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
  5. Engage multiple users at once via chat to answer their questions and troubleshoot problems

The 5 Things That Least Excite Me:

  1. Create video tutorials to help teach users a specific feature or use case
  2. Make Zap templates to help showcase the thousands of ways customers can use Zapier
  3. Ghostwrite documentation for partners to publish on their own sites
  4. Help resolve billing issues for customers over the phone
  5. Work with the product team to develop a new feature based on feedback from customers

The 5 Things That Most Excite Me:

  1. Recieve 20+ inbound phone calls per day and help them solve their issues
  2. Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
  3. Respond to 60+ support requests via email every day
  4. Work with the product team to develop a new feature based on feedback from customers
  5. Manage a support team

The 5 Things That Least Excite Me:

  1. Create video tutorials to help teach users a specific feature or use case.
  2. Help resolve billing issues for customers over the phone.
  3. Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  4. Make Zap templates to help showcase the thousands of ways customers can use Zapier
  5. Ghostwrite documentation for partners to publish on their own sites

Most Excitement

  • Dig through activity logs to troubleshoot a customer's broken Zap
  • Analyze thousands of support tickets to spot trends the product team can use
  • Make Zap templates to help showcase the thousands of ways customers can use Zapier
  • Work with the product team to develop a new feature based on feedback from customers
  • Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have

Least Excitement

  • Help resolve billing issues for customers over the phone
  • Manage a support team
  • Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  • Scheduling shifts and collaborating as part of a growing cohesive support team
  • Engage multiple users at once via chat to answer their questions and troubleshoot problems

## Five things that most excite me:

  • Respond to 60+ support requests via email every day

  • Dig through activity logs to troubleshoot a customer's broken Zap

  • Work with the product team to develop a new feature based on feedback from customers

  • Act as a dedicated rep for a handful of key customers to ensure their success using Zapier

  • Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have

##Five things the less excite me:

  • Create video tutorials to help teach users a specific feature or use case

  • Help resolve billing issues for customers over the phone

  • Find and recruit teammates for the support team

  • Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites

  • Engage multiple users at once via chat to answer their questions and troubleshoot problems

The five things that most excite me:

  • Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
  • Analyze thousands of support tickets to spot trends the product team can use
  • Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
  • Scheduling shifts and collaborating as part of a growing cohesive support team
  • Recieve 20+ inbound phone calls per day and help them solve their issues

The five things that least excite me:

  • Dig through activity logs to troubleshoot a customer's broken Zap
  • Write and maintain thousands of pages of help documentation
  • Ghostwrite documentation for partners to publish on their own sites
  • Run ticket review sessions to make sure tone is consistent across Zapier responses
  • Find and recruit teammates for the support team

Most exciting:

  • Analyze thousands of support tickets to spot trends the product team can use
  • Engage multiple users at once via chat to answer their questions and troubleshoot problems
  • Respond to 60+ support requests via email every day
  • Work with the product team to develop a new feature based on feedback from customers
  • Help train and onboard new support teammates

Least exciting:

  • Create video tutorials to help teach users a specific feature or use case
  • Find and recruit teammates for the support team
  • Receive 20+ inbound phone calls per day and help them solve their issues
  • Ghostwrite documentation for partners to publish on their own sites
  • Dig through activity logs to troubleshoot a customer's broken Zap

Most exciting:

  • Create video tutorials to help teach users a specific feature or use case
  • Make Zap templates to help showcase the thousands of ways customers can use Zapier
  • Work with the product team to develop a new feature based on feedback from customers
  • Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
  • Run ticket review sessions to make sure tone is consistent across Zapier responses

Least exciting

  • Help resolve billing issues for customers over the phone
    Analyze thousands of support tickets to spot trends the product team can use
  • Recieve 20+ inbound phone calls per day and help them solve their issues
  • Scheduling shifts and collaborating as part of a growing cohesive support team
  • Engage multiple users at once via chat to answer their questions and troubleshoot problems
  • Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites

+
Manage a support team
Work with the product team to develop a new feature based on feedback from customers
Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
Make Zap templates to help showcase the thousands of ways customers can use Zapier
Help train and onboard new support teammates

-
Write and maintain thousands of pages of help documentation
Help resolve billing issues for customers over the phone
Run ticket review sessions to make sure tone is consistent across Zapier responses
Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
Recieve 20+ inbound phone calls per day and help them solve their issues

Estherns commented Jul 6, 2017

Five Most Favorite

  • Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
  • Dig through activity logs to troubleshoot a customer's broken Zap
  • Make Zap templates to help showcase the thousands of ways customers can use Zapier
  • Help train and onboard new support teammates
  • Work with the product team to develop a new feature based on feedback from customers

Five Least Favorite.

  • Write and maintain thousands of pages of help documentation
  • Ghostwrite documentation for partners to publish on their own sites
  • Run ticket review sessions to make sure tone is consistent across Zapier responses
  • Create video tutorials to help teach users a specific feature or use case
  • Analyze thousands of support tickets to spot trends the product team can use

Exciting:

  1. Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  2. Dig through activity logs to troubleshoot a customer's broken Zap
  3. Recieve 20+ inbound phone calls per day and help them solve their issues
  4. Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
  5. Work with the product team to develop a new feature based on feedback from customers

Slightly less exciting:

  1. Write and maintain thousands of pages of help documentation
  2. Make Zap templates to help showcase the thousands of ways customers can use Zapier
  3. Ghostwrite documentation for partners to publish on their own sites
  4. Work with 3rd party partners to track down a tricky situation for a joint customer
  5. Run ticket review sessions to make sure tone is consistent across Zapier responses

Most exciting:

  • Analyze thousands of support tickets to spot trends the product team can use
  • Find and recruit teammates for the support team
  • Help train and onboard new support teammates
  • Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
  • Work with the product team to develop a new feature based on feedback from customers

Least exciting:

  • Run ticket review sessions to make sure tone is consistent across Zapier responses
  • Create video tutorials to help teach users a specific feature or use case
  • Help resolve billing issues for customers over the phone
  • Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  • Engage multiple users at once via chat to answer their questions and troubleshoot problems

Thanks

deadlylibrarian commented Jul 17, 2017

This might be the most difficult task I've had to do in a while- they all sound interesting.
Things that most excite me (in no particular order):

  1. Write and maintain thousands of pages of help documentation
  2. Manage a support team
  3. Analyse thousands of support tickets to spot trends the product team can use
  4. Engage multiple users at once via chat to answer their questions and troubleshoot problems
  5. Help train and onboard new support teammates

Things that least excite me (again, no particular order):

  1. Make Zap templates to help showcase the thousands of ways customers can use Zapier
  2. Create video tutorials to help teach users a specific feature or use case
  3. Dig through activity logs to troubleshoot a customer's broken Zap
  4. Receive 20+ inbound phone calls per day and help them solve their issues
  5. Help resolve billing issues for customers over the phone

Suzie's Top and Bottom 5

image

  1. Create video tutorials to help teach users a specific feature or use case
  2. Manage Support Team / Find and recruit teammates for the support team / Help train and onboard new support teammates ( see these are closely related so I lumped them together)
  3. Work with 3rd party partners to track down a tricky situation for a joint customer
  4. Work with the product team to develop a new feature based on feedback from customers
  5. Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have

image

  1. Receive 20+ inbound phone calls per day and help them solve their issues (corrected the typo here :))
  2. Respond to 60+ support requests via email every day
  3. Help resolve billing issues for customers over the phone
  4. Write and maintain thousands of pages of help documentation
  5. Act as a dedicated rep for a handful of key customers to ensure their success using Zapier

These most excite me:

  1. Dig through activity logs to troubleshoot a customer's broken Zap
  2. Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
  3. Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
  4. Work with the product team to develop a new feature based on feedback from customers
  5. Engage multiple users at once via chat to answer their questions and troubleshoot problems

These least excite me:

  1. Respond to 60+ support requests via email every day
  2. Create video tutorials to help teach users a specific feature or use case
  3. Write and maintain thousands of pages of help documentation
  4. Ghostwrite documentation for partners to publish on their own sites
  5. Analyze thousands of support tickets to spot trends the product team can use

galbraithneel commented Jul 19, 2017

These most excite me:

  1. Engage multiple users at once via chat to answer their questions and troubleshoot problems
  2. Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
  3. Work with the product team to develop a new feature based on feedback from customers
  4. Analyze thousands of support tickets to spot trends the product team can use
  5. Respond to 60+ support requests via email every day

These least excite me:

  1. Write and maintain thousands of pages of help documentation
  2. Help resolve billing issues for customers over the phone
  3. Ghostwrite documentation for partners to publish on their own sites
  4. Recieve 20+ inbound phone calls per day and help them solve their issues
  5. Create video tutorials to help teach users a specific feature or use case

bornforlamp commented Aug 6, 2017

5 things that most excite me:

  • Respond to 60+ support requests via email every day
  • Work with 3rd party partners to track down a tricky situation for a joint customer
  • Work with the product team to develop a new feature 4. based on feedback from customers
  • Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  • Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have

5 things that least excite me:

  • Write and maintain thousands of pages of help documentation
  • Create video tutorials to help teach users a specific feature or use case
  • Help resolve billing issues for customers over the phone
  • Ghostwrite documentation for partners to publish on their own sites
  • Receive 20+ inbound phone calls per day and help them solve their issues

tarah34 commented Aug 22, 2017

Hi Wade,

Most Exciting:

  1. Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
  2. Engage multiple users at once via chat to answer their questions and troubleshoot problems
  3. Scheduling shifts and collaborating as part of a growing cohesive support team
  4. Write and maintain thousands of pages of help documentation
  5. Help train and onboard new support teammates

Not so exciting for me, but also valuable and I'm proactive to give my all to the needs at hand:

  1. Help resolve billing issues for customers over the phone
  2. Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  3. Find and recruit teammates for the support team
  4. Dig through activity logs to troubleshoot a customer's broken Zap
  5. Run ticket review sessions to make sure tone is consistent across Zapier responses

Best!

Things That Most Excite Me

  • Dig through activity logs to troubleshoot a customer's broken Zap
  • Analyze thousands of support tickets to spot trends the product team can use
  • Make Zap templates to help showcase the thousands of ways customers can use Zapier
  • Work with the product team to develop a new feature based on feedback from customers
  • Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have

Things That Least Excite Me

  • Help resolve billing issues for customers over the phone
  • Recieve 20+ inbound phone calls per day and help them solve their issues
  • Scheduling shifts and collaborating as part of a growing cohesive support team
  • Run ticket review sessions to make sure tone is consistent across Zapier responses
  • Work with 3rd party partners to track down a tricky situation for a joint customer

acerj commented Oct 16, 2017

most exciting:
Respond to 60+ support requests via email every day
Dig through activity logs to troubleshoot a customer's broken Zap
Manage a support team
Help train and onboard new support teammates
Find and recruit teammates for the support team

least exciting:
Ghostwrite documentation for partners to publish on their own sites
Create video tutorials to help teach users a specific feature or use case
Recieve 20+ inbound phone calls per day and help them solve their issues
Run ticket review sessions to make sure tone is consistent across Zapier responses
Work with 3rd party partners to track down a tricky situation for a joint customer

Stev088 commented Nov 9, 2017

5 things that are my most 5 things that are least favorite
•Create video tutorials to help teach users a specific feature or use case
•Analyze thousands of support tickets to spot trends the product team can use
•Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
•Work with the product team to develop a new feature based on feedback from customers
•Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have

5 things that are my least
•Dig through activity logs to troubleshoot a customer's broken Zap
•Find and recruit teammates for the support team
•Run ticket review sessions to make sure tone is consistent across Zapier responses
•Write and maintain thousands of pages of help documentation
•Find the 5th place of this list

Most Exciting:

  • Dig through activity logs to troubleshoot a customer's broken Zap
  • Write and maintain thousands of pages of help documentation
  • Ghostwrite documentation for partners to publish on their own sites
  • Help train and onboard new support teammates
  • Run ticket review sessions to make sure tone is consistent across Zapier responses

Least Exciting:

  • Create video tutorials to help teach users a specific feature or use case
  • Help resolve billing issues for customers over the phone
  • Manage a support team
  • Scheduling shifts and collaborating as part of a growing cohesive support team
  • Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have

These most excite me

  1. Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
  2. Create video tutorials to help teach users a specific feature or use case
  3. Respond to 60+ support requests via email every day
  4. Engage multiple users at once via chat to answer their questions and troubleshoot problems
  5. Make Zap templates to help showcase the thousands of ways customers can use Zapier

These least excite me

  1. Find and recruit teammates for the support team
  2. Help resolve billing issues for customers over the phone
  3. Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  4. Analyze thousands of support tickets to spot trends the product team can use
  5. Manage a support team

dammonburden commented Nov 22, 2017

63 times users used 'Recieve' and 64 times users used 'Receive'. Receive wins! (Time to update original)

Most Exciting:

  • Dig through activity logs to troubleshoot a customer's broken Zap
  • Analyze thousands of support tickets to spot trends the product team can use
  • Help train and onboard new support teammates
  • Work with the product team to develop a new feature based on feedback from customers
  • Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have

Least Exciting:

  • Ghostwrite documentation for partners to publish on their own sites
  • Help resolve billing issues for customers over the phone
  • Manage a support team
  • Find and recruit teammates for the support team
  • Receive 20+ inbound phone calls per day and help them solve their issues

Honestly, this was kind of difficult for me to choose.

5 Things that Most Excite Me:

  1. Manage a support team
  2. Find and recruit teammates for the support team
  3. Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  4. Help train and onboard new support teammates
  5. Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have

5 Things that Least Excited Me:

  1. Help resolve billing issues for customers over the phone
  2. Analyze thousands of support tickets to spot trends the product team can use
  3. Dig through activity logs to troubleshoot a customer's broken Zap
  4. Write and maintain thousands of pages of help documentation
  5. Run ticket review sessions to make sure tone is consistent across Zapier responses

kmeash commented Dec 7, 2017

Five things that excite me:
Dig through activity logs to troubleshoot a customer's broken Zap
Analyze thousands of support tickets to spot trends the product team can use
Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
Manage a support team
Work with 3rd party partners to track down a tricky situation for a joint customer

Five things that least excite me:
Help resolve billing issues for customers over the phone
Run ticket review sessions to make sure tone is consistent across Zapier responses
Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
Write and maintain thousands of pages of help documentation
Recieve 20+ inbound phone calls per day and help them solve their issues

surgite commented Dec 8, 2017

Excite:

  1. Create video tutorials to help teach users a specific feature or use case.
  2. Analyze thousands of support tickets to spot trends the product team can use.
  3. Help train and onboard new support teammates.
  4. Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites.
  5. Act as a dedicated rep for a handful of key customers to ensure their success using Zapier.

Not So Much Excited About:

  1. Scheduling shifts and collaborating as part of a growing cohesive support team.
  2. Engage multiple users at once via chat to answer their questions and troubleshoot problems.
  3. Write and maintain thousands of pages of help documentation.
  4. Help resolve billing issues for customers over the phone.
  5. Find and recruit teammates for the support team.
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