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support-tasks.md

Here are things a customer champion at Zapier might do in no particular order. List 5 things that are your most favorite to do and 5 things that are least favorite.

  • Respond to 60+ support requests via email every day
  • Dig through activity logs to troubleshoot a customer's broken Zap
  • Write and maintain thousands of pages of help documentation
  • Create video tutorials to help teach users a specific feature or use case
  • Help resolve billing issues for customers over the phone
  • Analyze thousands of support tickets to spot trends the product team can use
  • Make Zap templates to help showcase the thousands of ways customers can use Zapier
  • Ghostwrite documentation for partners to publish on their own sites
  • Manage a support team
  • Find and recruit teammates for the support team
  • Help train and onboard new support teammates
  • Run ticket review sessions to make sure tone is consistent across Zapier responses
  • Work with 3rd party partners to track down a tricky situation for a joint customer
  • Work with the product team to develop a new feature based on feedback from customers
  • Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  • Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
  • Scheduling shifts and collaborating as part of a growing cohesive support team
  • Engage multiple users at once via chat to answer their questions and troubleshoot problems
  • Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
  • Recieve 20+ inbound phone calls per day and help them solve their issues
@lthack123
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From the given list five things I am most excited about is,
*Responding to 60+ support request via email every day.
*Helping resolve billing issues for customers over the phone.
*Responding to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites.
*Scheduling shifts and collaborating as part of a growing cohesive support team.
*Engaging with multiple users at once via chat to answer their questions and troubleshoot problems.
Five things that don't excite me as much is,
*Creating video tutorials to help teach users a specific feature or use case.
*Ghostwriting documentation for partners to publish on their own sites.
*Managing a support team.
*Running ticket review sessions to make sure tone is consistent across Zapier responses.
*Writing and maintaining thousands of pages of help documentation

@AlisiaAntonette
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5 things that excite me the most:

Receive 20+ inbound phone calls per day and help them solve their issues
Respond to 60+ support requests via email every day
Help resolve billing issues for customers over the phone
Analyze thousands of support tickets to spot trends the product team can use
Create video tutorials to help teach users a specific feature or use case

5 things that are least exciting:

Ghostwrite documentation for partners to publish on their own sites
Find and recruit teammates for the support team
Scheduling shifts and collaborating as part of a growing cohesive support team
Manage a support team
Dig through activity logs to troubleshoot a customer's broken Zap

@ambad4u
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ambad4u commented Sep 18, 2018

top 5 things that are most favorite to me:
• Dig through activity logs to troubleshoot a customer's broken Zap
• Work with 3rd party partners to track down a tricky situation for a joint customer
• Work with the product team to develop a new feature based on feedback from customers
• Engage multiple users at once via chat to answer their questions and troubleshoot problems
• Respond to 60+ support requests via email every day

top 5 things that are least favorite to me:
• Help resolve billing issues for customers over the phone
• Write and maintain thousands of pages of help documentation
• Analyze thousands of support tickets to spot trends the product team can use
• Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
• Recieve 20+ inbound phone calls per day and help them solve their issues

@LuinerA
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LuinerA commented Sep 19, 2018

👍

*Respond to 60+ support requests via email every day
*Create video tutorials to help teach users a specific feature or use case
*Find and recruit teammates for the support team
*Help train and onboard new support teammates
*Manage a support team

👎
*Write and maintain thousands of pages of help documentation
*Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
*Analyze thousands of support tickets to spot trends the product team can use
*Make Zap templates to help showcase the thousands of ways customers can use Zapier
*Help resolve billing issues for customers over the phone

@Dave-Perryman
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Most Exciting

  • Write and maintain thousands of pages of help documentation
  • Create video tutorials to help teach users a specific feature or use case
  • Ghostwrite documentation for partners to publish on their own sites
  • Make Zap templates to help showcase the thousands of ways customers can use Zapier
  • Work with the product team to develop a new feature based on feedback from customers

Least Exciting

  • Respond to 60+ support requests via email every day
  • Recieve 20+ inbound phone calls per day and help them solve their issues
  • Engage multiple users at once via chat to answer their questions and troubleshoot problems
  • Manage a support team
  • Help resolve billing issues for customers over the phone

@dariyka
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dariyka commented Nov 1, 2018

I'm excited about:

Analyze thousands of support tickets to spot trends the product team can use
Manage a support team
Help train and onboard new support teammates
Run ticket review sessions to make sure tone is consistent across Zapier responses
Work with the product team to develop a new feature based on feedback from customers

While not so happy with:

Help resolve billing issues for customers over the phone
Ghostwrite documentation for partners to publish on their own sites
Find and recruit teammates for the support team
Work with 3rd party partners to track down a tricky situation for a joint customer
Recieve 20+ inbound phone calls per day and help them solve their issues (you have a typo here "Receive")

@kataggart
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Five Most Exciting

  1. Work with the product team to develop a new feature based on feedback from customers
  2. Analyze thousands of support tickets to spot trends the product team can use
  3. Make Zap templates to help showcase the thousands of ways customers can use Zapier
  4. Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
  5. Work with 3rd party partners to track down a tricky situation for a joint customer
    5.2 Dig through activity logs to troubleshoot a customer's broken Zap

Five Not Quite as Exciting

  1. Write and maintain thousands of pages of help documentation
  2. Scheduling shifts and collaborating as part of a growing cohesive support team
  3. Respond to 60+ support requests via email every day
  4. Manage a support team
  5. Find and recruit teammates for the support team

@denichav
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denichav commented Nov 5, 2018

5 things that are my most favorite to do:

  1. Help train and onboard new support teammates
  2. Work with the product team to develop a new feature based on feedback from customers
  3. Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
  4. Engage multiple users at once via chat to answer their questions and troubleshoot problems
  5. Work with people to figure out if Zapier can solve a particular workflow or integration challenges they have

5 things that are my least favorite:

  1. Help resolve billing issues for customers over the phone
  2. Ghostwrite documentation for partners to publish on their own sites
  3. Work with 3rd party partners to track down a tricky situation for a joint customer
  4. Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  5. Receive 20+ inbound phone calls per day and help them solve their issues

@dpgator33
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Most excited
-Create video tutorials to help teach users a specific feature or use case
-Analyze thousands of support tickets to spot trends the product team can use
-Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
-Recieve 20+ inbound phone calls per day and help them solve their issues
-Dig through activity logs to troubleshoot a customer's broken Zap

Less excited about
-Help resolve billing issues for customers over the phone
-Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
-Scheduling shifts and collaborating as part of a growing cohesive support team
-Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
-Engage multiple users at once via chat to answer their questions and troubleshoot problems

@girishvi
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5 things that most excite me:

  1. Run ticket review sessions to make sure tone is consistent across Zapier responses
  2. Respond to 60+ support requests via email every day
  3. Write and maintain thousands of pages of help documentation
  4. Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
  5. Act as a dedicated rep for a handful of key customers to ensure their success using Zapier

5 things that least excite me

  1. Work with 3rd party partners to track down a tricky situation for a joint customer
  2. Help resolve billing issues for customers over the phone
  3. Ghostwrite documentation for partners to publish on their own sites
  4. Scheduling shifts and collaborating as part of a growing cohesive support team
  5. Manage a support team

@AlwinaO
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AlwinaO commented Nov 26, 2018

5 things that excite me:

  • Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
  • Make Zap templates to help showcase the thousands of ways customers can use Zapier
  • Ghostwrite documentation for partners to publish on their own sites
  • Help train and onboard new support teammates
  • Work with the product team to develop a new feature based on feedback from customers

5 things that least excite me:

  • Recieve 20+ inbound phone calls per day and help them solve their issues
  • Help resolve billing issues for customers over the phone
  • Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  • Create video tutorials to help teach users a specific feature or use case
  • Engage multiple users at once via chat to answer their questions and troubleshoot problems

@gtjader
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gtjader commented Nov 26, 2018

Not entirely sure if it was here I was supposed to reply to this here, or in the application itself, or possibly both, so I went for both! 💃

5 tasks that excite me the most

  • Work with the product team to develop a new feature based on feedback from customers.
  • Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites.
  • Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have.
  • Help train and onboard new support teammates.
  • Respond to 60+ support requests via email every day

5 tasks that excite me the least

  • Receive 20+ inbound phone calls per day and help them solve their issues
  • Scheduling shifts and collaborating as part of a growing cohesive support team
  • Help resolve billing issues for customers over the phone
  • Work with 3rd party partners to track down a tricky situation for a joint customer
  • Manage a support team

@UAJosh
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UAJosh commented Nov 29, 2018

The five things that excite me the most are:

  • Analyze thousands of support tickets to spot trends the product team can use
  • Dig through activity logs to troubleshoot a customer's broken Zap
  • Run ticket review sessions to make sure tone is consistent across Zapier responses
  • Work with the product team to develop a new feature based on feedback from customers
  • Make Zap templates to help showcase the thousands of ways customers can use Zapier

If I had to pick five from this list... the five things that excite me the lest are:

  • Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  • Ghostwrite documentation for partners to publish on their own sites
  • Help resolve billing issues for customers over the phone
  • Write and maintain thousands of pages of help documentation
  • Find and recruit teammates for the support team

@estffn
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estffn commented Nov 30, 2018

The top five things that excite me are:

  • Write and maintain thousands of pages of help documentation
  • Run ticket review sessions to make sure tone is consistent across Zapier responses
  • Make Zap templates to help showcase the thousands of ways customers can use Zapier
  • Ghostwrite documentation for partners to publish on their own sites
  • Work with the product team to develop a new feature based on feedback from customers

The five things that lease excite me are:

  • Create video tutorials to help teach users a specific feature or use case
  • Manage a support team
  • Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  • Receive 20+ inbound phone calls per day and help them solve their issues
  • Dig through activity logs to troubleshoot a customer's broken Zap

@anselm0
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anselm0 commented Nov 30, 2018

The top five things that excite me are:

  • Work with the product team to develop a new feature based on feedback from customers
  • Analyze thousands of support tickets to spot trends the product team can use
  • Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
  • Dig through activity logs to troubleshoot a customer's broken Zap
  • Manage a support team

The five things that least excite me are:

  • Write and maintain thousands of pages of help documentation
  • Respond to 60+ support requests via email every day
  • Help resolve billing issues for customers over the phone
  • Ghostwrite documentation for partners to publish on their own sites
  • Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites

@DarrDarrrBinks
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Most Exciting:

  • Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have.
  • Run ticket review sessions to make sure tone is consistent across Zapier responses
  • Manage a support team.
  • Make Zap templates to help showcase the thousands of ways customers can use Zapier.
  • Help train and onboard new support teammates.

Least Exciting:

  • Write and maintain thousands of pages of help documentation.
  • Help resolve billing issues for customers over the phone.
  • Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites.
  • Analyze thousands of support tickets to spot trends the product team can use.
  • Ghostwrite documentation for partners to publish on their own sites.

@Jes-Fern1
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Jes-Fern1 commented Dec 7, 2018

Hiya!

5 things from the list which I find exciting are

  • Write and maintain thousands of pages of help documentation
  • Ghostwrite documentation for partners to publish on their own sites
  • Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  • Create video tutorials to help teach users a specific feature or use case
  • Find and recruit teammates for the support team

5 things from the list which I find least exciting are:

  • Receive 20+ inbound phone calls per day and help them solve their issues
  • Work with the product team to develop a new feature based on feedback from customers
  • Help resolve billing issues for customers over the phone
  • Engage multiple users at once via chat to answer their questions and troubleshoot problems
  • Make Zap templates to help showcase the thousands of ways customers can use Zapier

@armandodlvr
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Most excited.

  • Work with 3rd party partners to track down a tricky situation for a joint customer.
  • Work with the product team to develop a new feature based on feedback from customers.
  • Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have.
  • Make Zap templates to help showcase the thousands of ways customers can use Zapier.
  • Manage a support team

Less excited.

  • Analyze thousands of support tickets to spot trends the product team can use.
  • Ghostwrite documentation for partners to publish on their own sites.
  • Run ticket review sessions to make sure tone is consistent across Zapier responses.
  • Recieve 20+ inbound phone calls per day and help them solve their issues.
  • Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites.

@Sharisew
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The 5 things I find the most exciting are:

  • Work with the product team to develop a new feature based on feedback from customers
  • Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  • Analyze thousands of support tickets to spot trends the product team can use
  • Make Zap templates to help showcase the thousands of ways customers can use Zapier
  • Manage a support team

The 5 things I find the least exciting are:

  • Write and maintain thousands of pages of help documentation
  • Help resolve billing issues for customers over the phone
  • Ghostwrite documentation for partners to publish on their own sites
  • Find and recruit teammates for the support team
  • Receive 20+ inbound phone calls per day and help them solve their issues

@StephBront
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I'm not sure if a response is desired here in addition to the application itself, so I thought I would cover both!

Most Excited:
-Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
-Respond to 60+ support requests via email every day
-Scheduling shifts and collaborating as part of a growing cohesive support team
-Dig through activity logs to troubleshoot a customer's broken Zap
-Create video tutorials to help teach users a specific feature or use case

Least Excited:
-Find and recruit teammates for the support team
-Help resolve billing issues for customers over the phone
-Run ticket review sessions to make sure tone is consistent across Zapier responses
-Receive 20+ inbound phone calls per day and help them solve their issues
-Manage a support team

@Luciasellercorona
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The 5 things that exicte me most are:

  1. Dig through activity logs to troubleshoot a customer's broken Zap
  2. Analyze thousands of support tickets to spot trends the product team can use
  3. Manage a support team
  4. Run ticket review sessions to make sure tone is consistent across Zapier responses
  5. Work with the product team to develop a new feature based on feedback from customers

The 5 things that excite me the least are:

  1. Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  2. Recieve 20+ inbound phone calls per day and help them solve their issues
  3. Ghostwrite documentation for partners to publish on their own sites
  4. Help resolve billing issues for customers over the phone
  5. Engage multiple users at once via chat to answer their questions and troubleshoot problems

@ReveurGAM
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Most:
*Work with 3rd party partners to track down a tricky situation for a joint customer.
*Help train and onboard new support teammates.
*Dig through activity logs to troubleshoot a customer's broken Zap.
*Analyze thousands of support tickets to spot trends the product team can use.
*Manage a support team.
*(Honestly there are others!)

Least:
*Help resolve billing issues for customers over the phone.
*Find and recruit teammates for the support team.
*Scheduling shifts and collaborating as part of a growing cohesive support team.
*Engage multiple users at once via chat to answer their questions and troubleshoot problems.
*Make Zap templates to help showcase the thousands of ways customers can use Zapier.

@JamesPrestonZA
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Hey team!

Here are my five most favourite things to do:

  1. Manage a support team
  2. Create video tutorials to help teach users a specific feature or use case
  3. Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  4. Find and recruit teammates for the support team
  5. Make Zap templates to help showcase the thousands of ways customers can use Zapier

And for luck, here are a few more I would enjoy doing, too! :-)
6. Run ticket review sessions to make sure tone is consistent across Zapier responses
7. Work with the product team to develop a new feature based on feedback from customers
8. Help train and onboard new support teammates

And now, unfortunately, as requested, there are always things we have to do that aren't our favourite. Here are my Top 5...

  1. Receive (SPELLING! ;-) )20+ inbound phone calls per day and help them solve their issues
  2. Dig through activity logs to troubleshoot a customer's broken Zap
  3. Respond to 60+ support requests via email every day
  4. Analyze thousands of support tickets to spot trends the product team can use
  5. Make Zap templates to help showcase the thousands of ways customers can use Zapier

Thanks everyone! Hope ya'll enjoy reading.

@MadiGabi
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Most exciting for me:

  • Analyze thousands of support tickets to spot trends the product team can use
  • Manage a support team
  • Help train and onboard new support teammates
  • Work with the product team to develop a new feature based on feedback from customers
  • Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have

Least exciting for me:

  • Write and maintain thousands of pages of help documentation
  • Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
  • Engage multiple users at once via chat to answer their questions and troubleshoot problems
  • Recieve 20+ inbound phone calls per day and help them solve their issues
  • Dig through activity logs to troubleshoot a customer's broken Zap

@rafaelpizzutto
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Most excite:
Manage a support team
Make Zap templates to help showcase the thousands of ways customers can use Zapier
Help train and onboard new support teammates
Dig through activity logs to troubleshoot a customer's broken Zap
Act as a dedicated rep for a handful of key customers to ensure their success using Zapier

Less excite:
Engage multiple users at once via chat to answer their questions and troubleshoot problems
Recieve 20+ inbound phone calls per day and help them solve their issues
Analyze thousands of support tickets to spot trends the product team can use
Help resolve billing issues for customers over the phone
Write and maintain thousands of pages of help documentation

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