Hybrid action-offer strategy.xml

<?xml version="1.0" encoding="UTF-8"?>
<RecommendationStrategy xmlns="http://soap.sforce.com/2006/04/metadata">
    <description>Softbank Call-in Strategy</description>
    <recommendationStrategyName>softbank_1</recommendationStrategyName>
    <masterLabel>SomeMasterLabel</masterLabel>

	<!-- Root -->
	<strategyNode>
		<name>RootNode</name>
		<description>the root</description>
		<parentNode></parentNode>
		<type>2<!--Union--></type>
		<definition>{ removeDuplicates: true }</definition>
	</strategyNode>

    <strategyNode>
        <name>LowCsatIfNode</name>
		<description>If node which only does churn if CSAT is less than 5</description>
	    <parentNode>RootNode</parentNode>
		<type>4<!--If--></type>
		<definition>
			{
				expressions: {
					"ChurnRetentionOfferNode": "$Record.CSAT__c &lt; 5",
					"AgentStandardActionsNode": true
				},
				onlyFirstMatch: true
			}
		</definition>
    </strategyNode>

	<!-- Churn -->
	<strategyNode>
		<name>ChurnRetentionOfferNode</name>
		<description>If CSAT low, provide appropriate retention offers</description>
		<parentNode>LowCsatIfNode</parentNode>
		<type>4<!--If--></type>
		<definition>
			{
			expressions: {
				"SendFreeToasterOffer":
					"$Record.AlreadyGaveThemToaster__c == false ",
				"TwelveMonthsFreeCheckingOffer":
					"$Record.CurrentAccountFeeBased__c == true"
			},
			onlyFirstMatch: false
			}
		</definition>
	</strategyNode>


    <strategyNode>
        <name>SendFreeToasterOffer</name>
	    <description>load Free Toaster Offer</description>
	    <parentNode>ChurnRetentionOfferNode</parentNode>
		<type>1<!--SoqlLoad--></type>
        <definition>{soql: "SELECT Name, Description, ActionReference FROM Proposition WHERE Name='Free Espresso Machine Offer'"}</definition>
    </strategyNode>
    <strategyNode>
        <name>TwelveMonthsFreeCheckingOffer</name>
	    <description>Load Free Checking Offer </description>
	    <parentNode>ChurnRetentionOfferNode</parentNode>
		<type>1<!--SoqlLoad--></type>
        <definition>{soql: "SELECT Name, Description, ActionReference FROM Proposition WHERE Name='One Year Free Checking Offer'"}</definition>
    </strategyNode>

	<!-- Cross Sell -->
	<strategyNode>
		<name>AgentStandardActionsNode</name>
		<description>If CSAT is ok, show agent the standard actions</description>
		<parentNode>LowCsatIfNode</parentNode>
		<type>4<!--Union--></type>
		<definition>{
				expressions: {
					"NewTransactionDisputeAction": "$Record.StandardCustomerType__c == true",
					"ReportLostCardAction": "$Record.StandardCustomerType__c == true",
					"OpenAdditionalAccountAction": "$Record.StandardCustomerType__c == true"
				},
				onlyFirstMatch: false
			}
		</definition>
	</strategyNode>

	 <strategyNode>
        <name>NewTransactionDisputeAction</name>
	    <description>Load Transaction Dispute Action</description>
	    <parentNode>AgentStandardActionsNode</parentNode>
		<type>1<!--SoqlLoad--></type>
        <definition>{soql: "SELECT Name, Description, ActionReference FROM Proposition WHERE Name='Open New Transaction Dispute'"}</definition>
    </strategyNode>
    <strategyNode>
        <name>ReportLostCardAction</name>
	    <description>Load Report Lost Card Action</description>
	    <parentNode>AgentStandardActionsNode</parentNode>
		<type>1<!--SoqlLoad--></type>
        <definition>{soql: "SELECT Name, Description, ActionReference FROM Proposition WHERE Name='Report A Lost Card'"}</definition>
    </strategyNode>
    <strategyNode>
        <name>OpenAdditionalAccountAction</name>
	    <description>Load Open Additional Account Action</description>
	    <parentNode>AgentStandardActionsNode</parentNode>
		<type>1<!--SoqlLoad--></type>
        <definition>{soql: "SELECT Name, Description, ActionReference FROM Proposition WHERE Name='Open An Additional Account'"}</definition>
    </strategyNode>

</RecommendationStrategy>