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I just received this email from DirectNIC, can you spot what's wrong? (and yes, I did change the letters for this post)

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Thank you for using the Trouble Ticket System.
The following response is from a qualified directNIC customer support team member:
Date: 08/28/12 08:25am
From: *****
A hint to your password is that it begins with s and ends with j.
If you cannot remember your password or the answer to the security question, we can only send the login details via postal mail to the account address on file. Please verify that address if still needed and will mail them out promptly.
Please let us know if you need further assistance.
directNIC Support

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