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Email Client settings for Anchor Mail
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email_settings.md

Email settings

Many of our shared hosting customers that have not yet moved on to Anchor Reef still utilise our shared hosting email service. (Anchor Reef is our new shared hosting infrastructure which utilises cPanel. You can read about it here ).

This article will describe how to login to your email account with some of the more popular email clients.

Table of contents

Insert table of contents here.

Recommended settings

If your device is not on the list, or if all you only after the email connection settings, we recommend the following:

Note: If asked, please select Password authentication

Option Input
USERNAME Your username
PASSWORD Your password
INCOMING SERVER mail.anchor.net.au
INCOMING PORT 993 (with SSL)
OUTGOING SERVER smtp.anchor.net.au
OUTGOING PORT 587 (with TLS/SSL

Incoming Server

Anchor provides two ways to connect to your mailbox, these protocols are called IMAP and POP3. The main differences are:

IMAP: Emails are kept on the servers. Email clients will connect to the server to read your emails.

POP3: Email clients will download the emails from the server onto your device, and delete the original from the server.

If you are unsure which to choose, we recommended IMAP.

IMAP Options

We provide the following options for IMAP connections:

Option Input
INCOMING SERVER mail.anchor.net.au
INCOMING PORT 993 (with SSL)

OR

Option Input
INCOMING SERVER mail.anchor.net.au
INCOMING PORT 143 (without SSL)

POP3 Options

We provide the following options for POP3 connections:

Option Input
INCOMING SERVER mail.anchor.net.au
INCOMING PORT 995 (with SSL)

OR

Option Input
INCOMING SERVER mail.anchor.net.au
INCOMING PORT 110 (without SSL)

Outgoing Server

To use Anchor as your outgoing server, use the following settings:

Option Input
OUTGOING SERVER smtp.anchor.net.au
OUTGOING PORT 587 (with TLS)

OR

Option Input
OUTGOING SERVER smtp.anchor.net.au
OUTGOING PORT 465 (with SSL)

Mac Mail 8

  • Open the Mail application.
  • From the navigation menu on the top, select Mail and then Add Account.
  • A new window should popup with the options for Choose a mail account to add.
  • Select Add Other Mail Account, and click Continue.
  • Enter your Name, Email address and Password in the respective fields.
  • Click Create.
  • The text Account must be manually configured should show up.
  • Click Next.
  • When asked for the Incoming Mail Server Info, choose IMAP and use the following settings:
Option Input
Mail Server mail.anchor.net.au
Username Your username
Password Your password
  • Click Next.
  • Another page asking for more settings will come up. Use the following settings:
Option Input
Path Prefix Leave empty
Port 993
Use SSL Tick this checkbox
Authentication Password
  • Click Next.
  • A page asking for Outgoing Mail Server Info should show up. Use the following settings:
Option Input
SMTP Server smtp.anchor.net.au
Username Your username
Password Your password
  • Click Create.
Note:

Many of our customers have noted that Mac Mail occassionally will show an error that says
that the Outgoing SMTP server is Offline.

The most common fix is to Force Quit the Mail application, and then reopen it.

To Force Quit Mail:
- On the top left hand corner, click the **Apple icon**.
- Click on **Force Quit**.
- A window will pop up. select the **Mail** application in the window, then click **Force Quit** on the bottom right hand corner.

Mac Mail 9

  • Open the Mail application.
  • From the navigation menu on the top, select Mail and then Add Account.
  • A new window should popup with the options for Choose a Mail Account Provider.
  • Select Other Mail Account, and click Continue.
  • Enter your Name, Email address and Password in the respective fields.
  • Click Sign In.

NOTE: A warning dialog may pop up here. Read it, and if you agree then click Continue

  • The window should expand to reveal more options. Use the following settings:
Option Input
Email Address Your email address
Username Your username
Password Your password
Account Type IMAP
Incoming Mail Server mail.anchor.net.au
Outgoing Mail Server smtp.anchor.net.au

  • Click Sign In

  • Check to see if you are able to see your inbox, and if you are able to send email. If you are able to, stop here.

  • If you are not able to send email:

    • From the navigation menu on the top, select Mail and then Preferences.
    • Select the Accounts tab.
    • Select your mail account on the left hand side.
    • Under the Account Information tab, slick on Outgoing Mail Server and choose the Edit SMTP Server List Option.
    • A new window will open up. On the top box, select the option that contains mail.anchor.net.au as the Server Name.
    • Select the Advanced tab, check the following settings are used:
Option Input
Port 465
Use SSL Tick this checkbox
Authentication Password
Allow insecure authentication Untick this checkbox
Username Your username
Password Your password

  • Click OK

  • If you are not able to send email:

    • From the navigation menu on the top, select Mail and then Preferences.
    • Select the Accounts tab.
    • Select your mail account on the left hand side.
    • Select the Advanced tab.
    • Near the bottom of the page, check the following settings are used:
Option Input
Port 993
Use SSL Tick this checkbox
Authentication Password
Allow insecure authentication Untick this checkbox 
Note:

Many of our customers have noted that Mac Mail occassionally will show an error that says
that the Outgoing SMTP server is Offline.

The most common fix is to Force Quit the Mail application, and then reopen it.

To Force Quit Mail:
- On the top left hand corner, click the **Apple icon**.
- Click on **Force Quit**.
- A window will pop up. select the **Mail** application in the window, then click **Force Quit** on the bottom right hand corner.

Mac Mail 10

  • Open the Mail application.
  • From the navigation menu on the top, select Mail and then Add Account.
  • A new window should popup with the options for Choose a Mail Account Provider.
  • Select Other Mail Account, and click Continue.
  • Enter your Name, Email address and Password in the respective fields.
  • Click Sign In.

NOTE: A warning dialog may pop up here. Read it, and if you agree then click Continue

  • The window should expand to reveal more options. Use the following settings:
Option Input
Email Address Your email address
Username Your username
Password Your password
Account Type IMAP
Incoming Mail Server mail.anchor.net.au
Outgoing Mail Server smtp.anchor.net.au

  • Click Sign In

  • Check to see if you are able to see your inbox, and if you are able to send email. If you are able to, stop here.

  • If you are not able to send email or see your inbox:

    • From the navigation menu on the top, select Mail and then Preferences.
    • Select the Accounts tab.
    • Select your mail account on the left hand side.
    • Select the Server Settings tab, untick Automatically manage connection settings under both Incoming and Outgoing Mail Servers, and check the following settings are used:
Incoming Mail Server Options Input
Port 993
Use TLS/SSL Tick this checkbox
Authentication Password
Outgoing Mail Server Options Input
Port 587 OR 465
Use TLS/SSL Tick this checkbox
Authentication Password 
Note:

Many of our customers have noted that Mac Mail occassionally will show an error that says
that the Outgoing SMTP server is Offline.

The most common fix is to Force Quit the Mail application, and then reopen it.

To Force Quit Mail:
- On the top left hand corner, click the **Apple icon**.
- Click on **Force Quit**.
- A window will pop up. select the **Mail** application in the window, then click **Force Quit** on the bottom right hand corner.

Outlook 2010

  • Open Outlook 2010.
  • Click on File in the navigation menu. (Top Left)
  • Click on Add Account.
  • A new window should pop up titled Add New Account.
  • Choose the Manually configure server settings or additional server types option and click Next.
  • Select the Internet E-mail Option and click Next.
  • The next page will ask for more information. Use the following settings:
Option Input
Your Name Your name
Email Address Your email address
Account Type IMAP
Incoming Mail Server mail.anchor.net.au
Outgoing Mail Server smtp.anchor.net.au
User Name Your username
Password Your password
Remember Password Tick this box
  • Click More Settings.
  • Select the Outgoing Server tab.
  • Tick the box for My outgoing server (SMTP) requires authentication
    • Select the option Use the same settings as my incoming mail server.
  • Click OK to close the new window.
  • Click Test Account Settings to test everything works. Click Close when complete.
  • Click Next
  • Click Finish

Outlook 2013 and Outlook 2016

  • Open Outlook 2013/2016.
  • Click on File in the navigation menu. (Top Left)
  • Click on Add Account.
  • A new window should pop up titled Add Account.
  • Choose the Manual setup or additional server types option and click Next.
  • Select the POP or IMAP Option and click Next.
  • The next page will ask for more information. Use the following settings:
Option Input
Your Name Your name
Email Address Your email address
Account Type IMAP
Incoming Mail Server mail.anchor.net.au
Outgoing Mail Server smtp.anchor.net.au
User Name Your username
Password Your password
Remember Password Tick this box
  • Click More Settings.
  • Select the Outgoing Server tab.
  • Tick the box for My outgoing server (SMTP) requires authentication
    • Select the option Use the same settings as my incoming mail server.
  • Click OK to close the new window.
  • Click Test Account Settings to test everything works. Click Close when complete.
  • Click Next
  • Click Finish

Thunderbird

  • Open Thunderbird.
  • Go to Options and then choose Account Settings.
  • Click on Account Actions and then choose Add Mail Account.
  • A new window titled Mail Account Setup will show up.
  • Enter your Name, Email address and Password in the respective fields.
  • Click Continue.
  • Thunderbird will attempt to automatically configure your account, but will likely fail. Use the following settings:

Incoming:

  • IMAP
  • mail.anchor.net.au as for the Server Hostname
  • 993 as for the Port
  • SSL/TLS for the SSL type.
  • Normal Password for the Authentication type.

Outgoing:

  • SMTP

  • smtp.anchor.net.au as for the Server Hostname

  • 587 as for the Port

  • SSL/TLS for the SSL type.

  • Normal Password for the Authentication type.

  • Click Done

Android

There is a wide variety of Android devices that can be purchased these days. Unfortunately, we are not able to write up a guide for every single email application on Android devices.

Whilst we have attempted to make the instructions as generic as possible, these instructions may require some modifications for your device.

  • Open the Settings application.
  • Scroll and find the 'Accounts' option.
  • Tap on Add account to open a list of accounts you can add.
  • Tap on Email.
  • Tap on the + sign to add an account.
  • Tap on Manual Setup.
  • Tap on IMAP account.
  • On the Incoming server settings page, use the following settings:
Option Input
Email Address Your email address
Username Your username
Password Your password
IMAP Server mail.anchor.net.au
Security Type SSL
Port 993
  • Tap Next
  • On the Outgoing server settings page, use the following settings:
Option Input
SMTP Server smtp.anchor.net.au
Security Type TLS
Port 465
Require sign-in Tick this checkbox

iPhone / iPad

iPhone Profile

Anchor provides a method to add a custom configuration profile that will setup the email account for you if you are using a iOS device.

  • Go to http://iphone.anchor.net.au/ in Mobile Safari
  • You will be prompted to install a profile,
  • You may be prompted for your pass code - this code is what you use to unlock your phone.
  • You'll be asked some questions sequentially - these will be:
    • Your name
    • Your email address
    • Incoming server username (The username provided to you by Anchor)
    • Incoming server password (The password provided to you by Anchor)
    • Outgoing server username (Same as above)
    • Outgoing server password (Same as above)
  • The iPhone will check your username/password and tell let you know if something is wrong

Manual method

  • Open up the Settings Applicaiton
  • Scroll to find and tap on the Mail Option.
  • Tap on Accounts.
  • Tap on Add Account
  • Tap on the Other Option.
  • Tap on Add Mail Account
  • Enter your Name, Email address and Password in the respective fields. Use Anchor as the Description.
  • Tap Next
  • Choose IMAP as the account type, and use the following settings:
Incoming Mail Server Input
Host Name mail.anchor.net.au
User Name Your username
Password Your password
Outgoing Mail Server Input
Host Name smtp.anchor.net.au
User Name Your username
Password Your password

  • Click Save.

  • Check to see if you are able to see your inbox, and if you are able to send email. If you are able to, stop here.

  • If you are not able to send email or see your inbox:

    • Open up the Settings Applicaiton
    • Scroll to find and tap on the Mail Option.
    • Tap on Accounts to view the list of accounts.
    • Tap on the Account labeled Anchor to select it.
    • Tap on Account to reveal Account settings.
    • Towards the bottom, you’ll find a section titled Outgoing Mail Server, Tap on SMTP to reveal more settings.
    • Tap on the Primary Server Option.
    • Under Outgoing Mail Server, check that Use SSL is On, and that the Server Port is on 587. (Some customers may need to use 465 instead).
    • Go back to Account Settings and tap on the Advanced option.
    • Under Incoming Settings, check that Use SSL is On, and that the Server Port is on 993.

Webmail

Anchor provides a basic webmail service for our users. It is available at https://webmail.anchor.net.au and does not require any setup.

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