support-ticket.json

{
  "ticket_id": "CRM-3925",
  "status": "Open",
  "created_at": "2025-05-25T08:30:00Z",
  "updated_at": "2025-05-27T16:45:00Z",
  "customer": {
    "id": "CUST-790",
    "name": "Jane Smith",
    "email": "jane.smith@example.com"
  },
  "issue": {
    "title": "CRM dashboard not loading",
    "description": "Dashboard fails to load, shows blank screen after login."
  },
  "priority": "Critical",
  "category": "UI Issue",
  "interactions": [
    {
      "timestamp": "2025-05-25T08:35:00Z",
      "sender": "Customer",
      "message": "I logged into the CRM, but the dashboard is just a blank screen. This is urgent, I need it fixed ASAP."
    },
    {
      "timestamp": "2025-05-25T09:10:00Z",
      "sender": "Support",
      "message": "Hi Jane, sorry for the trouble. Can you confirm your browser and if you see any error messages in the console? Try pressing F12 to check."
    },
    {
      "timestamp": "2025-05-25T10:20:00Z",
      "sender": "Customer",
      "message": "I'm using Chrome, no errors in the console, just a blank page. This is wasting my time, please fix it now."
    },
    {
      "timestamp": "2025-05-25T11:00:00Z",
      "sender": "Support",
      "message": "Thanks for the details. Please try clearing your browser cache and restarting Chrome. Let us know if that helps."
    },
    {
      "timestamp": "2025-05-26T09:15:00Z",
      "sender": "Customer",
      "message": "Cleared the cache, restarted Chrome, still a blank screen. This is ridiculous, I can't work like this. Do something!"
    },
    {
      "timestamp": "2025-05-26T10:30:00Z",
      "sender": "Support",
      "message": "We apologize for the inconvenience. Can you try logging in from a different browser, like Firefox, to see if the issue persists?"
    },
    {
      "timestamp": "2025-05-27T16:45:00Z",
      "sender": "Customer",
      "message": "Firefox didn’t work either. This is unacceptable! I’m losing business because your CRM is broken. Fix it or I’m switching providers!"
    }
  ]
}