We couldn’t collect your Direct Debit amount of £xx.xx
Your account number: ****
Code: ****
Dear Miss Aitman
Your bank has been in touch to let us know that your account has been transferred to a different bank or branch. Unfortunately we’ve been unable to collect your regular payment.
Your bank details are shown in the table below, so please let us know if you think anything isn’t quite right.
Name of account holder:.................. ****
Sort code:......................................... ****
Bank account number:..................... ****
This change has meant we may have been unable to collect your recent payment. If this has happened we’ll try again within 5 days. In future we’ll continue to collect your payments as normal.
Because your current Fixed Energy Online Elec DD January 2017 tariff for electricity and Fixed Energy Online Gas DD January 2017 tariff for gas is only available if you pay by Direct Debit we’ll also need to transfer you to a new contract on our Standard SC ROB tariff for electricity and Standard SC ROB tariff for gas on 24 March 2016 shown over the page. This new tariff may cost you more and unfortunately you will also lose the discount you currently receive for paying by Direct Debit.
We know it can be hard to stay on top of the bills sometimes. If you’re finding things difficult, please get in touch - we do want to help.
Important information – your questions answered
You can find the answers to most questions here. Or you could give us a call using the numbers below.
Easy ways to manage your energy
There are some simple steps you can take which could control the amount of energy you use and could save you money. Please click here for ways to get the best out of your account.
Yours sincerely
Customer Services Director
Please get in touch if there's anything we can help with:
npower.com
0330 100 3000 (included in any 'inclusive minutes' from mobiles)
0800 073 3000 (free from most landlines)
0800 413 016 (minicom/textphone for the hard of hearing)
8am to 8pm Monday to Friday and 8am to 6pm on Saturdays
Want to change supplier?
We hope you won’t want to leave us. If you do, we want to make it as easy as possible.
To make sure you aren’t affected by a price increase caused by us moving you to a new tariff, your new supplier must send us notice of transfer within 20 working days after (but not including) the date the price increase takes effect, telling us you’d like to switch. They must also complete your transfer within a reasonable time. If you wish to switch supplier, you won’t have to pay an exit fee.
You’ll need to pay any outstanding charges promptly. This is because if you owe us any money, we could stop the transfer happening. You’ll need to settle your account within 30 working days of us telling you we don’t agree to the transfer, or your transfer may be stopped.
Need some impartial advice?
Impartial advice about changing your supplier
If you’d like some impartial advice, you can contact the Citizens Advice consumer service
www.adviceguide.org.uk 08454 04 05 06
The Citizens Advice consumer service provides free, confidential and impartial advice on consumer issues.
Calling us on a 0800 number is normally free when you call from a landline but charges may vary if you use a mobile. Alternatively you can call us on 0330 100 3000 and it will cost you no more than 01 or 02 numbers from landlines or mobiles. If you get ‘inclusive minutes' with your package, calls on a 0330 number will be part of these.
This is an automated message. Please do not reply to this email. If you need additional help please visit www.npower.com/customerservices where you'll find information and be able to contact us online or by phone.
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