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Last active April 26, 2017 02:20
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IDE-issue-data.md

  • How often do you notice it disconnecting? Once a day? Once a week? 3 times an hour?

  • Packet loss summary

    Mac/Linux: Open up terminal and run ping google.com -c 25 and get the response

    Windows: Go to the start menu and search for CMD to open up the command prompt. Have them run ping google.com -n 25 and get the response.

    We only need that last part:

    25 packets transmitted, 25 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 4.594/5.841/8.792/0.975 ms

  • Download and Upload speeds from a speedtest.net test in your browser

  • State and nearest major city (or nearest major city in the world, like Paris, Brussels, Berlin, etc...)

  • Run $HOST_IP just like it looks, all one word, in the IDE's terminal

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bhollan commented Apr 26, 2017

Hey everybody. The users that left their comments here previously ([@ultimatecrispy, @howardbdev, @smendoza787, @awbunys, @will-sauer]) talked to Flatiron staff about their problems they've been having with the IDE.
If you're having connection issues with the IDE, have the information above (the same as listed in this Help Center article ) ready for a Learn Expert to look at and Ask A Question on Learn.co.

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