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How often do you notice it disconnecting? Once a day? Once a week? 3 times an hour?
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Packet loss summary
Mac/Linux: Open up terminal and run ping google.com -c 25 and get the response
Windows: Go to the start menu and search for CMD to open up the command prompt. Have them run ping google.com -n 25 and get the response.
We only need that last part:
25 packets transmitted, 25 packets received, 0.0% packet loss