- Zero Defects - https://en.wikipedia.org/wiki/Philip_B._Crosby
- PDCA (plan, do, check, act) - https://en.wikipedia.org/wiki/W._Edwards_Deming
- Total Quality Management (TQM) - https://en.wikipedia.org/wiki/Armand_V._Feigenbaum
- Fishbone Cause and Effect Diagram - https://en.wikipedia.org/wiki/Kaoru_Ishikawa
- The Juran trilogy - https://en.wikipedia.org/wiki/Joseph_M._Juran
Last active
February 14, 2018 13:30
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Modelos tradicionais de qualidade
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