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October 26, 2015 21:05
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# | |
# This is popup help messages for the Admin Panel -> Staff -> Add Staff Form | |
# | |
# Fields: | |
# title - Shown in bold at the top of the popover window | |
# content - The body of the help popover | |
# links - List of links shows below the content | |
# title - Link title | |
# href - href of link (links starting with / are translated to the | |
# helpdesk installation path) | |
# | |
# The key names such as 'helpdesk_name' should not be translated as they | |
# must match the HTML #ids put into the page template. | |
# | |
--- | |
username: | |
title: Username | |
content: > | |
Please choose an Agent <span class="doc-desc-title">username</span> | |
that is unique to your <span class="doc-desc-title">Help | |
Desk</span>. | |
email_address: | |
title: Email Address | |
content: > | |
Enter Agent's email that will receive <span | |
class="doc-desc-title">Alerts & Notices</span> from the <span | |
class="doc-desc-title">Help Desk</span>. | |
<br><br> | |
Staff can sign in into the staff control panel with either username or email address. | |
welcome_email: | |
title: Welcome Email | |
content: > | |
Send the new Agent an account access link from which the Agent will | |
be able to set thier own password. If unchecked, you will need to set password | |
and communicate the log-in information to the new staff. | |
account_password: | |
title: Account Password | |
content: > | |
As an <span class="doc-desc-title">administrator</span>, you may | |
change an Agent’s password. | |
forced_password_change: | |
title: Forced Password Change | |
content: > | |
Enable this if you would like to force the new Agent to change | |
their own password upon next log-in. | |
agents_signature: | |
title: Agent’s Signature | |
content: > | |
Create a signature for the Agent which can be selected when replying to a ticket. | |
account_status: | |
title: Account Status | |
content: > | |
If the Agent's status is <span | |
class="doc-desc-opt">Locked</span>, they will not be able to | |
sign in to the help desk. | |
assigned_group: | |
title: Assigned Group | |
content: > | |
The <span class="doc-desc-title">Group</span> that you choose for | |
this Agent to belong will determine what permissions the Agent has | |
within the <span class="doc-desc-title">Help Desk</span>. | |
links: | |
- title: Manage Groups | |
href: /scp/groups.php | |
primary_department: | |
title: Primary Department | |
content: > | |
Choose the primary <span class="doc-desc-title">department</span> to which this Agent belongs. | |
links: | |
- title: Manage Departments | |
href: /scp/departments.php | |
primary_role: | |
title: Primary Role | |
content: > | |
Choose the primary <span class="doc-desc-title">role</span> to which this agent belongs. | |
daylight_saving: | |
title: Daylight Saving | |
content: > | |
Enable this feature if you would like Daylight Saving to automatically | |
come into play for this Agent’s time zone. | |
limited_access: | |
title: Limited Access | |
content: > | |
If enabled, the Agent will only have access to tickets assigned directly or via the Team. | |
directory_listing: | |
title: Directory Listing | |
content: > | |
Enable this if you would like to list this Agent in the <span | |
class="doc-desc-title">Staff Directory</span>. | |
links: | |
- title: Visit the Staff Directory | |
href: /scp/directory.php | |
vacation_mode: | |
title: Vacation Mode | |
content: > | |
If you change the Agent’s status to <span | |
class="doc-desc-opt">Vacation Mode</span>, the Agent will not | |
receive any <span class="doc-desc-title">Alerts & Notices</span> | |
nor be available for tickets assignment. | |
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