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@deekoder
Created November 8, 2017 00:33
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Support Site Must Hves
What should a support product entail :
* Customer Portal : Create account with moderation.
* Should be able to learn what they will get without having to login
* License Management
* Service plans levels (if there are more than 1)
* Hours of coverage
* Scope of coverage
* How to do escalations
* Whats not covered
* Cancellation Policy
* Ticket Management System to file support tickets.
* Response within SLA period
* Data & Privacy Policies
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