Created
November 8, 2017 00:33
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Support Site Must Hves
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What should a support product entail : | |
* Customer Portal : Create account with moderation. | |
* Should be able to learn what they will get without having to login | |
* License Management | |
* Service plans levels (if there are more than 1) | |
* Hours of coverage | |
* Scope of coverage | |
* How to do escalations | |
* Whats not covered | |
* Cancellation Policy | |
* Ticket Management System to file support tickets. | |
* Response within SLA period | |
* Data & Privacy Policies |
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