Sending the status to citizen

MessagesController.cs

/// <summary>
/// The bot is obviously stateless. When we get the message from D365, we need to parse the data to find out which citizen should receive what message on which channel.
/// </summary>
/// <param name="activity"></param>
private  void CommunicateMessageToUser(Activity activity)
{
    var message = JsonConvert.DeserializeObject<QueueMessage>(((JObject)activity.Value).GetValue("Message").ToString());

    //Conversation ID is generally the key in order to reply to the same conversation in the channel.
    if(!string.IsNullOrEmpty(message.ConversationID))
    {
        var recipient = new ChannelAccount(message.RecipientID, message.RecipientName);
        var from = new ChannelAccount(message.FromID, message.FromName);

        //These couple of lines are important to estabilish the trust that we are authorized to send the message in this channel.
        var connector = new ConnectorClient(new Uri(message.ServiceURL), new MicrosoftAppCredentials(ApiKey, ApiEndpoint));
        MicrosoftAppCredentials.TrustServiceUrl(message.ServiceURL);

        var alertMessage = Activity.CreateMessageActivity();
        if (!string.IsNullOrEmpty(message.ConversationID) && !string.IsNullOrEmpty(message.ChannelID))
        {
            alertMessage.ChannelId = message.ChannelID;
        }
        else
        {
           message.ConversationID = (connector.Conversations.CreateDirectConversationAsync(from, recipient)).Id.ToString();
        }

        //I know I am flipping the "recipient" and "from" objects. The reason is that when we originally received the message from the citizen, 
        //the citizen related attributes is present in the from object and bot related attributes are present in the recipient object and it makes sense as,
        //the citizen sends the message and the bot receives it. But, now the table has turned. The Bot sends the message and the citizen receives it,
        // which is why i flip it.
        alertMessage.Recipient = from;
        alertMessage.From = recipient;
        alertMessage.Conversation = new ConversationAccount(id: message.ConversationID);
        alertMessage.Text = message.Alert;
        alertMessage.Locale = "en-Us";

        //Once the connection is established to the channel and the conversation, the bot can reply with the text.
        connector.Conversations.SendToConversationAsync((Activity)alertMessage);
    }
}