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Helpdesk article - 2FA

Two-Factor Authentication (2FA), is a security process in which users provide two different authentication factors to verify themselves. In Ably, these two factors are your password, and a security token that is sent to your phone number.

How do I enable 2FA?

  1. Login.
  2. Navigate to the Ably → My Settings page.
  3. Scroll down to the Two-Factor Authentication (2FA) section, and click on the Set up Two-Factor Authentication button. For security reasons, will need to re-enter your password.
  4. Select your country, enter your phone number, and click Next.
  5. You'll receive an SMS with a verification token. Enter the token and click Enable Two-Factor Authentication.

How do I disable 2FA?

  1. Login.
  2. Navigate to the Ably → My Settings page.
  3. Scroll down to the Two-Factor Authentication (2FA) section, and click on the Disable 2FA button. For security reasons, will need to re-enter your password.

How do I change my phone number?

To change your phone number simply disable 2FA, and re-enable it again with the new number.

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