Helpdesk article - 2FA

helpdesk_article_2fa.md

Two-Factor Authentication (2FA), is a security process in which users provide two different authentication factors to verify themselves. In Ably, these two factors are your password, and a security token that is sent to your phone number.

How do I enable 2FA?

1. Login.
2. Navigate to the Ably → My Settings page.
3. Scroll down to the Two-Factor Authentication (2FA) section, and click on the Set up Two-Factor Authentication button. For security reasons, will need to re-enter your password.
4. Select your country, enter your phone number, and click Next.
5. You'll receive an SMS with a verification token. Enter the token and click Enable Two-Factor Authentication.

How do I disable 2FA?

1. Login.
2. Navigate to the Ably → My Settings page.
3. Scroll down to the Two-Factor Authentication (2FA) section, and click on the Disable 2FA button. For security reasons, will need to re-enter your password.

How do I change my phone number?

To change your phone number simply disable 2FA, and re-enable it again with the new number.