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| <strong class="font-color-meta j-thread-info-block">49 Replies</strong> | |
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| <a href="https://forums.adobe.com/message/9230714?tstart=0#9230714">Latest reply</a> on Dec 30, 2016 3:31 AM by Test Screen Name </span> | |
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| <a href="https://forums.adobe.com/message/5986333#5986333">how to cancel monthly subscription to photoshop? Website leads you in a loop</a> | |
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| <!-- [DocumentBodyStart:2c1bb15d-b183-4e81-b398-0c256ff836c9] --><div class="jive-rendered-content"><p>how does one cancel a monthly subscription to photoshop? The website leads you in a loop and takes you nowhere. Easy to sign up and impossible to cancel. </p></div><!-- [DocumentBodyEnd:2c1bb15d-b183-4e81-b398-0c256ff836c9] --> | |
| <div class="j-answer-rollup"><!-- Embedded Correct Answer --><div class="j-inline-correct-answer"><header class="j-author-block"><span class="j-avatar-container"><a href="https://forums.adobe.com/people/SG..." title="SG..." class="j-avatar jiveTT-hover-user" data-userid="52788" data-online="false" data-presence="null" data-externalid="" data-avatarid="1465" data-username="SG..."><img class="jive-avatar" src="https://forums.adobe.com/people/SG.../avatar/32.png?a=1465" data-avatarid="1465" data-username="SG..." height="32" data-height="32" width="32" data-random="0499ai7xe2pjm6pkah45n1xlxr" alt="SG..." title="SG..."></a></span><div class="j-author-info"><strong class="font-color-okay j-line1">Correct Answer </strong><span class="font-color-meta j-line2">by <a href="https://forums.adobe.com/people/SG..." data-username="SG..." data-avatarid="1465" data-userid="52788" data-online="false" data-presence="null" data-externalid="" class="jive-username-link jiveTT-hover-user ">SG...</a> on Mar 5, 2015 2:34 PM</span></div></header><section><!-- [DocumentBodyStart:78fad4d2-7648-4d0a-8284-f31c25b603c4] --><div class="jive-rendered-content"><p>Hi,</p><p style="min-height: 8pt; padding: 0px;"> </p><p>My original answer is over a year old at this point so things may have changed.</p><p style="min-height: 8pt; padding: 0px;"> </p><p>Please go to this post (<a class="jive-link-message-small" data-containerid="4670" data-containertype="14" data-objectid="7182695" data-objecttype="2" href="https://forums.adobe.com/message/7182695#7182695">How to cancel a Creative Cloud membership</a>) and follow those instructions. If you still run into problems send the staff posting there a direct message.</p><p style="min-height: 8pt; padding: 0px;"> </p><p>regards,</p><p>steve</p></div><!-- [DocumentBodyEnd:78fad4d2-7648-4d0a-8284-f31c25b603c4] --></section><footer><span class="js-outcome-helpful-counts-container j-outcome-helpful-counts-container font-color-okay" data-object-type="2" data-object-id="7257703" data-helpful-count="0" data-overall-count="0" data-display-overall="false"></span><strong><a href="https://forums.adobe.com/message/7257703#7257703" class="jive-inline-correct-answer-context-link "><span class="jive-icon-sml jive-icon-arrow-generic-down"></span>See the answer in context</a></strong></footer></div></div></section> | |
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| <!-- [DocumentBodyStart:0254bbfa-6af1-4861-95d8-4ba41e13f40c] --><div class="jive-rendered-content"><p>Hi,</p><p style="min-height: 8pt; padding: 0px;"> </p><p>I'm grabbing this info from here (not sure if that's the same info you've already tried):</p><p><a class="jive-link-external-small" href="https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html" rel="nofollow" target="_blank">https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html</a></p><p style="min-height: 8pt; padding: 0px;"> </p><ul><li>To cancel your membership in the first month, <a class="jive-link-external-small" href="https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html#Contact_us" rel="nofollow">contact us</a>.</li><li>To cancel your membership after the first month, follow the steps below.</li></ul><p></p><p class="proc_par proc_parsys" style="min-height: 8pt; padding: 0px;"> </p><p></p><ol><li><div class="section step"><div><div class="step_par step_parsys"><div class="parbase section text"><div class="text">Sign in to <a class="jive-link-external-small" href="https://creative.adobe.com/" rel="nofollow">Creative Cloud</a>. Click <strong>My Account</strong>. <p style="min-height: 8pt; padding: 0px;"> </p></div><p class="image parbase section"> <br> <a href="https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription/_jcr_content/main-pars/accordion_container/accordion-par/accordion-item-1/accordion-item-par/procedure/proc_par/step_0/step_par/image.img.png/cancel01.png"><img alt="Creative Cloud My Account page" class="cq-dd-image" src="https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription/_jcr_content/main-pars/accordion_container/accordion-par/accordion-item-1/accordion-item-par/procedure/proc_par/step_0/step_par/image.img.png/cancel01.png" width="576"></a> </p></div></div></div></div></li><li><p class="section step"> Click <strong>Cancel This Plan</strong>. </p><div><div class="step_par step_parsys"><div class="parbase section text"><div class="text"><p style="min-height: 8pt; padding: 0px;"> </p></div><p class="image parbase section"> <br> <a href="https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription/_jcr_content/main-pars/accordion_container/accordion-par/accordion-item-1/accordion-item-par/procedure/proc_par/step_1/step_par/image.img.png/cancel02.png"><img alt="Creative Cloud Cancel this plan page" class="cq-dd-image" src="https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription/_jcr_content/main-pars/accordion_container/accordion-par/accordion-item-1/accordion-item-par/procedure/proc_par/step_1/step_par/image.img.png/cancel02.png" title="Creative Cloud Cancel this plan page" width="576"></a> </p></div></div></div></li><li><p class="section step">Enter your account password once again in the text box. Select an appropriate reason for canceling your plan, and then click <strong>Cancel My Plan</strong>. </p><div><div class="step_par step_parsys"><div class="parbase section text"><div class="text"><p style="min-height: 8pt; padding: 0px;"> </p></div><p class="image parbase section"> <br> <a href="https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription/_jcr_content/main-pars/accordion_container/accordion-par/accordion-item-1/accordion-item-par/procedure/proc_par/step_2/step_par/image.img.png/cancel_final.png"><img alt="Creative Cloud Cancel membership final step" class="cq-dd-image" src="https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription/_jcr_content/main-pars/accordion_container/accordion-par/accordion-item-1/accordion-item-par/procedure/proc_par/step_2/step_par/image.img.png/cancel_final.png" title="Creative Cloud Cancel membership final step" width="576"></a> </p></div></div></div></li></ol><p style="min-height: 8pt; padding: 0px;"> </p><p style="min-height: 8pt; padding: 0px;"> </p><p>Please reply back if this doesn't help.</p><p style="min-height: 8pt; padding: 0px;"> </p><p>regards,</p><p>steve</p></div><!-- [DocumentBodyEnd:0254bbfa-6af1-4861-95d8-4ba41e13f40c] --> | |
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| <a class="font-color-meta-light" href="https://forums.adobe.com/message/5986836#5986836">Re: how to cancel monthly subscription to photoshop? Website leads you in a loop</a> | |
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| Jan 6, 2014 3:21 PM | |
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| <!-- [DocumentBodyStart:9ab58295-db9a-4155-9bbb-b51492340aaf] --><div class="jive-rendered-content"><p>I have tried this several times and have hit cancel account. It gives me a warning that I will be charged 50% until June and if I want to cancel I should contact customer service. When I call after 2 dozen prompts (frustrating) I am told that it will be a wait time of at least two hours. This is very frustrating. I don't need the full photoshop program at this point and am paying $21.89 a month for this program. It's easy to sign up and impossible to cancel. Eileen</p></div><!-- [DocumentBodyEnd:9ab58295-db9a-4155-9bbb-b51492340aaf] --> | |
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| <!-- [DocumentBodyStart:768e049b-fe3b-42b4-a998-9f56d03f6fd3] --><div class="jive-rendered-content"><p>Hi Eileen,</p><p style="min-height: 8pt; padding: 0px;"> </p><p>Let me try and get someone to contact you and figure this out. It sounds like you may have an annual contract instead of the monthly contract. I'll send you a direct message to follow up wth contact information.</p><p style="min-height: 8pt; padding: 0px;"> </p><p>Sorry for the hassles so far.</p><p style="min-height: 8pt; padding: 0px;"> </p><p>regards,</p><p>steve</p></div><!-- [DocumentBodyEnd:768e049b-fe3b-42b4-a998-9f56d03f6fd3] --> | |
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| <!-- [DocumentBodyStart:d3a197d6-38c5-4bef-acc4-f20952ac442a] --><div class="jive-rendered-content"><blockquote class="jive-quote"><p>photoe wrote:</p><p style="min-height: 8pt; padding: 0px;"> </p><p>how does one cancel a monthly subscription to photoshop? The website leads you in a loop and takes you nowhere. Easy to sign up and impossible to cancel. </p></blockquote><p>Hi Eileen,</p><p style="min-height: 8pt; padding: 0px;"> </p><p>I have sent you the order information in a private message. Please confirm once if you want us to cancel the annual plan for you as I do not see any monthly plan in your account.</p><p style="min-height: 8pt; padding: 0px;"> </p><p>Thanks!</p></div><!-- [DocumentBodyEnd:d3a197d6-38c5-4bef-acc4-f20952ac442a] --> | |
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| Jan 7, 2014 2:24 PM | |
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| <!-- [DocumentBodyStart:acdc7b73-52a7-41ed-beb1-584434de02a4] --><div class="jive-rendered-content"><p>I didn't receive the private message you refer to. It looks like the full Photo Shop renewed a couple of days ago. Can I cancel it (if it is an annual plan) now with no penalties? I have been trying to cancel this for the past couple of weeks with no luck whatsoever. Eileen Zube</p></div><!-- [DocumentBodyEnd:acdc7b73-52a7-41ed-beb1-584434de02a4] --> | |
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| <!-- [DocumentBodyStart:cd6933c0-c4b8-47ae-b536-5d73ee12e6bd] --><div class="jive-rendered-content"><p>@Eileen Zube, your subscription has been cancelled as per your request. An email has also been sent to you if in case you have any question.</p><p style="min-height: 8pt; padding: 0px;"> </p><p>Thanks!</p></div><!-- [DocumentBodyEnd:cd6933c0-c4b8-47ae-b536-5d73ee12e6bd] --> | |
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| Aug 27, 2014 8:53 AM | |
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| <!-- [DocumentBodyStart:1dc8cdd8-846a-40d6-8f57-b8379427ec3f] --><div class="jive-rendered-content"><p>Im having the same issue, photoshop doesn't work on my model of mac and I need this canceled asap. Still getting charged every month for nothing, very frustratin. </p></div><!-- [DocumentBodyEnd:1dc8cdd8-846a-40d6-8f57-b8379427ec3f] --> | |
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| <!-- [DocumentBodyStart:33d3924a-70f7-41f7-a8a5-ebe89ebe1879] --><div class="jive-rendered-content"><p>I'd experience the same problem and it keeps taking me into loops, I think I have an annual contract and I need to cancel it, any help?</p><p style="min-height: 8pt; padding: 0px;"> </p><p>Thank you</p></div><!-- [DocumentBodyEnd:33d3924a-70f7-41f7-a8a5-ebe89ebe1879] --> | |
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| <!-- [DocumentBodyStart:b28b397a-3694-46ab-b796-d1d1501c528b] --><div class="jive-rendered-content"><p>Hi, i would like to cancel my monthly student plan, however i keep being directed to different places and is sending me through a constant loop, can you help please?</p></div><!-- [DocumentBodyEnd:b28b397a-3694-46ab-b796-d1d1501c528b] --> | |
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| <!-- [DocumentBodyStart:8ab632e4-f641-4138-b8cb-94d2e2c22862] --><div class="jive-rendered-content"><p>Hi, I would like to cancel my monthly plan as well, but it keeps taking me to different places. Can someone please help me?</p></div><!-- [DocumentBodyEnd:8ab632e4-f641-4138-b8cb-94d2e2c22862] --> | |
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| <h6><span class="thisCorrect" style=""><span class="jive-icon-med jive-icon-discussion-okay"></span><span class="jive-thread-reply-message-correct-label font-color-okay">Correct Answer</span></span> | |
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| Mar 5, 2015 2:34 PM | |
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| <!-- [DocumentBodyStart:78fad4d2-7648-4d0a-8284-f31c25b603c4] --><div class="jive-rendered-content"><p>Hi,</p><p style="min-height: 8pt; padding: 0px;"> </p><p>My original answer is over a year old at this point so things may have changed.</p><p style="min-height: 8pt; padding: 0px;"> </p><p>Please go to this post (<a class="jive-link-message-small" data-containerid="4670" data-containertype="14" data-objectid="7182695" data-objecttype="2" href="https://forums.adobe.com/message/7182695#7182695">How to cancel a Creative Cloud membership</a>) and follow those instructions. If you still run into problems send the staff posting there a direct message.</p><p style="min-height: 8pt; padding: 0px;"> </p><p>regards,</p><p>steve</p></div><!-- [DocumentBodyEnd:78fad4d2-7648-4d0a-8284-f31c25b603c4] --> | |
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| <!-- [DocumentBodyStart:382789a6-f874-47ea-ac05-71e5adc7521d] --><div class="jive-rendered-content"><p>Hi Huyen,</p><p style="min-height: 8pt; padding: 0px;"> </p><p>I see that you already contacted Adobe support in reference to this issue. I hope the representative was able to assist to your satisfaction.</p><p style="min-height: 8pt; padding: 0px;"> </p><p>Thanks!</p></div><!-- [DocumentBodyEnd:382789a6-f874-47ea-ac05-71e5adc7521d] --> | |
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| <!-- [DocumentBodyStart:b1a133e9-369e-4405-b4ce-4706ad711050] --><div class="jive-rendered-content"><p>I've been trying to cancel my subscription, I only wanted the 30 days and now I want to return it but it just leads me in a loop. What do I do to fix this problem??</p></div><!-- [DocumentBodyEnd:b1a133e9-369e-4405-b4ce-4706ad711050] --> | |
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| <a class="font-color-meta-light" href="https://forums.adobe.com/message/7564296#7564296" title="Link to reply #14">14.</a> | |
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| May 20, 2015 11:45 AM | |
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| <!-- [DocumentBodyStart:84fe54d7-1ab9-4f9d-9993-6ba3e84abe50] --><div class="jive-rendered-content"><p>This is truly incredible. I have been an Adobe customer for 15 years. I have been a full CS subscription customer since Subs began. I wanted to downgrade to a single product, but now want completely out. This is a serious situation when large companies have the ability to do this. There is NO WAY for an individual customer to contact service, UNLESS you go through the business, government channels. That is what I did and I was able to get through to a chat forum! Yay! But then....it timed out after 2 minutes while I was dealing with a client. So, I found a phone number....after 3 disconnects...yep...disconnects from Adobe, I cannot get through. I have no recourse here. I am contacting my Credit Card company and having them stop payment. Truly criminal. I am completely shocked and appalled that this is "allowed".</p></div><!-- [DocumentBodyEnd:84fe54d7-1ab9-4f9d-9993-6ba3e84abe50] --> | |
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| Jun 2, 2015 5:22 AM | |
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| <!-- [DocumentBodyStart:c393b0ef-d954-4f22-834d-a39ce3fa9acb] --><div class="jive-rendered-content"><p><span style="font-size: 13.3333330154419px;">Hello, I currently have the </span><span style="color: #000000; font-family: Calibri, Tahoma, Geneva, sans-serif; font-size: 13.5769138336182px; background-color: #faf4e2;">ADOBE *PHOTOGPHY PLAN as it shows in my billing history. After following the link that was provided in another answered forum question by your staff member Jeff Wright on how to cancel membership subscriptions for <span style="color: #333333; font-family: adobe-clean, 'Helvetica Neue', Arial, sans-serif; font-size: 13.3333330154419px;">Creative Cloud Complete, Single App, or Photography plans, the link led me to the Help page which says that I have to directly contact support to cancel my subscription. When I clicked the link to contact and inputted my reasons (cancel membership subscription) the page told me I should go back to the forums. So here I am, hopefully a staff member will see this comment and be able to help me in cancelling my Adobe Photography Plan. </span></span></p><p><span style="color: #333333; font-size: 13.3333330154419px; background-color: #faf4e2; font-family: adobe-clean, 'Helvetica Neue', Arial, sans-serif;"><br></span></p><p><span style="color: #333333; font-size: 13.3333330154419px; background-color: #faf4e2; font-family: adobe-clean, 'Helvetica Neue', Arial, sans-serif;">Also as of replying to this, I am logged into my Adobe account. Thanks in advance.<br></span></p></div><!-- [DocumentBodyEnd:c393b0ef-d954-4f22-834d-a39ce3fa9acb] --> | |
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| Jun 4, 2015 9:45 AM | |
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| <!-- [DocumentBodyStart:df32d1b6-bfc4-4a2a-879f-e331ec63b4de] --><div class="jive-rendered-content"><p>Hi Justin,</p><p style="min-height: 8pt; padding: 0px;"> </p><p>I have not been able to locate your subscription order with your Gmail email address.</p><p>Please send the details in a private message so that I can do the needful.</p><p style="min-height: 8pt; padding: 0px;"> </p><p>Regards,</p><p>Gurpreet</p></div><!-- [DocumentBodyEnd:df32d1b6-bfc4-4a2a-879f-e331ec63b4de] --> | |
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| Jun 4, 2015 9:46 AM | |
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| <!-- [DocumentBodyStart:efca614c-afd6-4a76-8c3d-dd54f1969db0] --><div class="jive-rendered-content"><p>Hi Craig,</p><p style="min-height: 8pt; padding: 0px;"> </p><p>I apologize for the inconvenience you went through.</p><p>At present there is Creative Cloud Photography plan (one-year) which is 'Active' on your account. This order was placed on May 20, 2015. Is this the one you want to cancel now?</p><p>Kindly confirm once.</p><p style="min-height: 8pt; padding: 0px; font-size: 13px; font-family: adobe-clean, 'Helvetica Neue', Arial, sans-serif; color: #333333;"> </p><p style="font-size: 13px; font-family: adobe-clean, 'Helvetica Neue', Arial, sans-serif; color: #333333;">Regards,</p><p style="font-size: 13px; font-family: adobe-clean, 'Helvetica Neue', Arial, sans-serif; color: #333333;">Gurpreet</p></div><!-- [DocumentBodyEnd:efca614c-afd6-4a76-8c3d-dd54f1969db0] --> | |
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| Jun 4, 2015 9:51 AM | |
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| <!-- [DocumentBodyStart:96559d4f-1cee-4c48-b809-d661b0b22247] --><div class="jive-rendered-content"><p>Hi Michelle,</p><p style="min-height: 8pt; padding: 0px;"> </p><p>I see one order associated with your Gmail email adders and that is for Creative Cloud Student and Teacher Edition (one-year). This order is no longer active. The last payment was captured for the month of Jan 2015. Please let me know which email address your Photography Plan is associated with. You may send information to me in a private message.</p><p style="min-height: 8pt; padding: 0px;"> </p><p>Regards,</p><p>Gurpreet</p></div><!-- [DocumentBodyEnd:96559d4f-1cee-4c48-b809-d661b0b22247] --> | |
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| Jun 4, 2015 10:09 AM | |
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| <!-- [DocumentBodyStart:9973e91b-9ec5-4e78-8164-4f6da675fbfc] --><div class="jive-rendered-content"><p>Hi Gurpreet - I have down-graded to the Photography plan for now. This set-up with Adobe needs to change. Have a look at the Autodesk subscription....you can cancel or start on a month-to-month basis.</p></div><!-- [DocumentBodyEnd:9973e91b-9ec5-4e78-8164-4f6da675fbfc] --> | |
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| Jun 14, 2015 4:20 PM | |
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| <!-- [DocumentBodyStart:91b4a762-7789-4227-84d4-700e490312be] --><div class="jive-rendered-content"><p>Hi I bought a plan for students which is something like £15 but i want to cancel the plan how about do i do that. I have been on my account but it doesn't show the plan. I am definitely paying the plan because it is on my statements this is getting very annoying please help. This is not a direct response to you but anyone that can help. </p></div><!-- [DocumentBodyEnd:91b4a762-7789-4227-84d4-700e490312be] --> | |
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| <!-- [DocumentBodyStart:e369fcec-a9fb-44bf-b9dc-fe91e5204b05] --><div class="jive-rendered-content"><p>Hi Salma,</p><p style="min-height: 8pt; padding: 0px;"> </p><p style="font-size: 13px; font-family: adobe-clean, 'Helvetica Neue', Arial, sans-serif; color: #333333;">I will look into your order cancellation request and notify you once your order is cancelled.</p><p style="min-height: 8pt; padding: 0px;"> </p><p style="font-size: 13px; font-family: adobe-clean, 'Helvetica Neue', Arial, sans-serif; color: #333333;">Regards,</p><p style="font-size: 13px; font-family: adobe-clean, 'Helvetica Neue', Arial, sans-serif; color: #333333;">Gurpreet</p></div><!-- [DocumentBodyEnd:e369fcec-a9fb-44bf-b9dc-fe91e5204b05] --> | |
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| <!-- [DocumentBodyStart:2a4849a1-1712-4f8f-aca0-0df00fa30f51] --><div class="jive-rendered-content"><p>I am In the same boat, How I cancel my account? It loops me on the site and it's so annoying.</p></div><!-- [DocumentBodyEnd:2a4849a1-1712-4f8f-aca0-0df00fa30f51] --> | |
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| <!-- [DocumentBodyStart:b80599ec-3af5-48ea-bc0c-9692e5ba1bab] --><div class="jive-rendered-content"><p><span style="font-family: adobe-clean, 'Helvetica Neue', Arial, sans-serif; color: #333333;">I would like to cancel my monthly plan as well, I just wanted photoshop for a short period of time but I though it would be easier to cancel it. P</span><span style="font-size: 10pt; font-family: adobe-clean, 'Helvetica Neue', Arial, sans-serif; color: #333333;">lease help me</span></p></div><!-- [DocumentBodyEnd:b80599ec-3af5-48ea-bc0c-9692e5ba1bab] --> | |
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| <!-- [DocumentBodyStart:d425c660-6202-473c-bbd8-f8bd7843ae75] --><div class="jive-rendered-content"><p>Hello.</p><p style="min-height: 8pt; padding: 0px;"> </p><p>I am also having the same issue. I have Photoshop Photography Program subscription and the cancellation process takes me through a loop: Click cancel plan > Customer Support page > Follow instructions to click cancel plan > <span style="font-size: 13.3333330154419px;">Customer Support page. Very infuriating. Please advise.</span></p><p><span style="font-size: 10pt; line-height: 1.5em;"><br></span></p><p><span style="font-size: 10pt; line-height: 1.5em;">Thank you</span></p></div><!-- [DocumentBodyEnd:d425c660-6202-473c-bbd8-f8bd7843ae75] --> | |
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| <a class="font-color-meta-light" href="https://forums.adobe.com/message/7846580#7846580" title="Link to reply #26">26.</a> | |
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| Aug 10, 2015 2:39 AM | |
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| <!-- [DocumentBodyStart:3f83825d-29c3-405b-a6c7-82d9b14b3a32] --><div class="jive-rendered-content"><p>I also want to cancel a photography plan which is not showing up on my Plans and Procusts but for which I am being charged.</p></div><!-- [DocumentBodyEnd:3f83825d-29c3-405b-a6c7-82d9b14b3a32] --> | |
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| Aug 20, 2015 3:26 PM | |
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| <!-- [DocumentBodyStart:92dda9d6-a876-4c63-8714-846b264edac3] --><div class="jive-rendered-content"><p>Steps did not work for myself either. Would very much like to cancel this membership. I am being charged for a photography plan that is not</p><p>listed under my account information on this site making it impossible to cancel. Can you please help?</p></div><!-- [DocumentBodyEnd:92dda9d6-a876-4c63-8714-846b264edac3] --> | |
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| <!-- [DocumentBodyStart:60f619b0-b811-4a0f-a88f-8f4853eacf0f] --><div class="jive-rendered-content"><p>I have the same problem. Spent 40 minutes on chat with support yesterday and already started up again this morning trying to get it cancelled. I like the ability to be able to subscribe from month to month but will never do it again because it is such a pain to cancel. I would think you'd be able to cancel just like you subscribe, by clicking a cancel button.</p></div><!-- [DocumentBodyEnd:60f619b0-b811-4a0f-a88f-8f4853eacf0f] --> | |
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| Sep 21, 2015 2:45 PM | |
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| <!-- [DocumentBodyStart:555e9e58-de57-4e1d-9416-c4ae72baff79] --><div class="jive-rendered-content"><p>This is ridiculous!! I go through the normal links to contact customer care, select cancel a membership and it says select phone or chat below. THERE ARE NO OPTIONS BELOW! I literally cannot chat to anyone to cancel my membership. Really not happy.</p></div><!-- [DocumentBodyEnd:555e9e58-de57-4e1d-9416-c4ae72baff79] --> | |
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| <a class="font-color-meta-light" href="https://forums.adobe.com/message/8101875#8101875" title="Link to reply #30">30.</a> | |
| <a class="font-color-meta-light" href="https://forums.adobe.com/message/8101875#8101875">Re: how to cancel monthly subscription to photoshop? Website leads you in a loop</a> | |
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| Oct 24, 2015 8:57 AM | |
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| (<a href="https://forums.adobe.com/message/5986333#5986333" title="Go to message" class="font-color-meta-light ">in response to photoe</a>) | |
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| <!-- [DocumentBodyStart:3a51c762-3e3f-4f6f-ac25-a3fb95526365] --><div class="jive-rendered-content"><p>I need to cancel my membership and my plan does not show up under my login. How do I go about canceling this? Does anyone have a phone number to call?</p></div><!-- [DocumentBodyEnd:3a51c762-3e3f-4f6f-ac25-a3fb95526365] --> | |
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| <a class="font-color-meta-light" href="https://forums.adobe.com/message/8102363#8102363">Re: how to cancel monthly subscription to photoshop? Website leads you in a loop</a> | |
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| Oct 24, 2015 1:43 PM | |
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| <!-- [DocumentBodyStart:e300c1e4-145a-480c-948f-3719a4354649] --><div class="jive-rendered-content"><p>Same here. Report to the BBB. This is a shady practice to say the least. Contact your credit card company and stop the payments there. Adobe you should be ashamed making it so difficult to cancel a subscription.</p></div><!-- [DocumentBodyEnd:e300c1e4-145a-480c-948f-3719a4354649] --> | |
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| Nov 27, 2015 3:58 PM | |
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| <!-- [DocumentBodyStart:94e5429d-b801-4ffb-b6ee-2d3bb6b126d0] --><div class="jive-rendered-content"><p>I cancelled PS CC and want to use my original PS which is CS6, but when I go to open CS6 it now tells me my subscription has been cancelled. How do i go back to the stand alone version???? ty</p></div><!-- [DocumentBodyEnd:94e5429d-b801-4ffb-b6ee-2d3bb6b126d0] --> | |
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| Nov 28, 2015 11:42 AM | |
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| <!-- [DocumentBodyStart:98f6004d-e5a6-49ed-8004-25454773b85b] --><div class="jive-rendered-content"><p>Hi,</p><p style="min-height: 8pt; padding: 0px;"> </p><p>I think you'll need to uninstall the current Ps CS6 version because it has been updated to the subscription update (13.1). Once that is uninstalled, go to this page and follow the directions: <a class="jive-link-external-small" href="https://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html" rel="nofollow">Download Creative Suite 6 applications</a></p><p style="min-height: 8pt; padding: 0px;"> </p><p>If you run into any problems, reply back.</p><p style="min-height: 8pt; padding: 0px;"> </p><p>regards,</p><p>steve</p></div><!-- [DocumentBodyEnd:98f6004d-e5a6-49ed-8004-25454773b85b] --> | |
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| Dec 1, 2015 3:55 PM | |
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| <!-- [DocumentBodyStart:2a3a06d1-6c49-4647-b360-a06943f390e5] --><div class="jive-rendered-content"><p><span style="color: #333333; font-family: adobe-clean, 'Helvetica Neue', Arial, sans-serif;">I am also very frustrated by this and you seem very kind! I was never aware of a subscription fee. I have called, tweeted, and messaged! and nothing has happened. It just keeps going into circles. If they keep charging my card, I have no money to fund the card, therefore my account will be overdrawn. please fix this!! my plan was also upgraded without my knowledge, i should not have to pay this fee. </span></p></div><!-- [DocumentBodyEnd:2a3a06d1-6c49-4647-b360-a06943f390e5] --> | |
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| <!-- [DocumentBodyStart:b73a6abd-ea14-40b8-b381-d29102a87538] --><div class="jive-rendered-content"><p>Please cancel my subscription as well.</p></div><!-- [DocumentBodyEnd:b73a6abd-ea14-40b8-b381-d29102a87538] --> | |
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| <!-- [DocumentBodyStart:e11755d0-776d-4b49-a5c7-e8840857b7f9] --><div class="jive-rendered-content"><p>I have two Photoshop accounts and want to cancel one. How can I do this?</p></div><!-- [DocumentBodyEnd:e11755d0-776d-4b49-a5c7-e8840857b7f9] --> | |
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| <!-- [DocumentBodyStart:39c073c0-5374-40a5-b35a-d8d0819f4556] --><div class="jive-rendered-content"><p>All I have to say is "Good Luck". I have been trying to cancel since October and I'm still getting charged. I've contacted Adobe numerous times by phone and chat only to be told that my request is being escalated and they will be in contact in 24 hours. Never have been contacted, not once!!! Every time I contact them it's the exact same words, it takes time, it's been escalated and they will contact me in 24 hours. In fact the last person I spoke to on the phone this past week told me she would personally see to it that it would be taken care of and I would hear from them by Friday. Hah!!! It's Saturday and nothing, nothing at all!!! So, I got on chat, since they aren't open for phone calls on Saturdays, and was told the EXACT same thing again. He assured me I would be contacted in 24 hours. This is ridiculous!!!! If anyone has any wonderful ideas on how to get this madness to stop, I would love to hear about it! Good Luck to all who are trying to cancel. I would never ever recommend this to anyone!!!</p></div><!-- [DocumentBodyEnd:39c073c0-5374-40a5-b35a-d8d0819f4556] --> | |
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| <!-- [DocumentBodyStart:566c89c2-d537-4e78-a078-0c9b2347d545] --><div class="jive-rendered-content"><p>Same situation here. I have been trying to cancel since Monday, its Saturday. Been told it has been escalated, to wait 24 hours because the account is in processing state, etc.. etc.. </p><p style="min-height: 8pt; padding: 0px;"> </p><p>No one has contacted me. Ive been nothing but nice to them, Ive been with adobe for almost 3 years and this is the service I get in return. Very unprofessional and more the reason to cancel with them</p></div><!-- [DocumentBodyEnd:566c89c2-d537-4e78-a078-0c9b2347d545] --> | |
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| <a class="font-color-meta-light" href="https://forums.adobe.com/message/8752141#8752141">Re: how to cancel monthly subscription to photoshop? Website leads you in a loop</a> | |
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| May 16, 2016 3:55 AM | |
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| <!-- [DocumentBodyStart:93a63164-19be-4d7f-b7ed-ffdc3a8ce722] --><div class="jive-rendered-content"><p>Hi there, I've been trying to cancel my Adobe photography plan account but I'm just going in circles. how do I go about getting that done? </p><p>Thanks </p></div><!-- [DocumentBodyEnd:93a63164-19be-4d7f-b7ed-ffdc3a8ce722] --> | |
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| <div class="jive-rendered-content" style="display:none"><!-- [DocumentBodyStart:2c1bb15d-b183-4e81-b398-0c256ff836c9] --><div class="jive-rendered-content"><p>how does one cancel a monthly subscription to photoshop? The website leads you in a loop and takes you nowhere. Easy to sign up and impossible to cancel. </p></div><!-- [DocumentBodyEnd:2c1bb15d-b183-4e81-b398-0c256ff836c9] --></div> | |
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