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goravseth/Compromised User or Davice SOP

Created August 17, 2018 12:49
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Compromised User or Davice SOP
Compromised User / Davice SOP
Freeze user
Notify techsupport (to freeze active directory account)
Revoke activations (setup - security controls - activations). note that both login IPs and activated browsers need to be revoked.
Revoke all oAuth connections (user detail - oAuth connected apps)
Revoke Third Party Account Links (ensures they need to reauthorize for SSO)
Review login history for any anomalies
If there are no anomalies
Add two factor authentication to user profile (permission set - system : two factor authentication required)
Unfreeze user
Consider adding event monitoring to user (if available)
If there are anomalies in login history
go into damage control mode
contact salesforce support to determine what data may have been accessed / comrpomised
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