RESUME

BitraHemanth.md

Bitra Hemanth.

LinkedIn	www.linkedin.com/in/hemanthbitra
Website	www.bitroid.in

Carrer Objective:

Looking forward to a challenging job in financial service organization to utilize my skill for growth of my self and organization.

Education:

• Graduated B.Tech in Electronic and communication engineer with 64.17%

Skills:

• Primary: Unix, SQL
• Devops: Github, Gitlab, Jenkins, Vagrant, Ansible, Docker, Travis CI, Circle CI, Kubernetes
• Programming: Java

Experience:

• Job Title: Production Support Engineer.
• Company: Societe Generale Global Solution Centre.
• Term: 2 years.
• Project : L2 Support for IRD and CDV Back Office functionality for new application.
  - End Of Month process for Accounting. - Job Monitoring. - Data Quality Check. - Following SLA's.
  - Infra weekend support.
  - Documenting SOP's.
  - Business Continuity Plan support.
  - Disaster Recovery Management activity and Roll back support.
  - Thunderhead administration.
  - Autosys Monitoring.
  - Crisis Management.
  - Data Extraction report.
  - Audit Extraction.
  - ITIL Fundamental like Request, Incident, Major Incident Management, Problem Ticket, Problem Task, Private Task, Release Management, Change Management, Outage.
  - Support tools like Service Now, Oracle SQL Developer, Unix through putty.
  - Creating temperory workaround fix using SQL until developer fix it.

Personal profile

• DOB: 22nd June 1993
• Language: English, Telugu and Hindi.