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Custom Slack notification from Zendesk
{
"username": "Zendesk Mentions",
"channel": "@username",
"icon_emoji": ":zendesk:",
"attachments": [{
"fallback": "@username: You've been mentioned by {{current_user.name}} in the following Zendesk ticket: <https://{{ticket.url}}|Ticket ID #{{ticket.id}}>",
"pretext": "@username: You've been mentioned by {{current_user.name}} in the following Zendesk ticket: <https://{{ticket.url}}|Ticket ID #{{ticket.id}}>",
"color": "good",
"fields": [{
"title": "{{ticket.title}}",
"short": false
}]
}]
}
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