What do you view as the primary role of social media?
What do you consider to be 'social media'?
What don't you consider to be 'social media'?
I strongly believe that Social Media should be deeply integrated with an organization, as much so as email or a telephone. Do you agree? If so, how do you view an agency's role in facilitating these communications?
A customer that is well respected online, of one of our client's has had a bad experience with our client, and has taken to badmouthing our client via several social media channels (yelp, a tumblr blog, and twitter) I have begun a process of triage, but our client is not taking the situation seriously, after having discussed the matter with you as my direct supervisor, what would be your recommendation?