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View docs_circulation_holds.txt
Holds Management
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Placing Holds
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Holds can be placed by staff in the _Staff Client_ and by patrons in the OPAC. In this chapter we demonstrate placing holds in the _Staff Client_.
Holds Levels
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[[staff_generated_messages]]
Staff-Generated Messages
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indexterm:[patrons, messages]
There are several types of messages available for staff to leave notes on patron records.
*Patron Notes*: These notes are added via _Other_ -> _Notes_ in the patron record, and create a clickable (See Notes) message beneath the patron name on the patron record screen. These notes can be viewable by staff only or shared with the patron. Staff initials can be required. (See the section <<circulation_patron_notes,Patron Notes>> for more.)
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Staff-Generated Penalties/Messages

To access this feature, use the Messages button in the patron record.

Messages screen

Add a Message