USAJobs Results Sep 7, 2017

usa-jobss-07092017.json

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                    "PositionTitle": "STUDENT VOLUNTEER PROGRAM *Amended*",
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                            "LocationName": "Schiller Park, Illinois",
                            "CountryCode": "United States",
                            "CountrySubDivisionCode": "Illinois",
                            "CityName": "Schiller Park, Illinois",
                            "Longitude": -87.86565,
                            "Latitude": 41.9547653
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                        {
                            "LocationName": "Eau Claire, Wisconsin",
                            "CountryCode": "United States",
                            "CountrySubDivisionCode": "Wisconsin",
                            "CityName": "Eau Claire, Wisconsin",
                            "Longitude": -91.501236,
                            "Latitude": 44.8165131
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                    "OrganizationName": "Internal Revenue Service",
                    "DepartmentName": "Department of the Treasury",
                    "JobCategory": [
                        {
                            "Name": "Second Radio Electronics Technician",
                            "Code": "9999"
                        }
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                            "Code": "GS"
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                        {
                            "Name": "12 Week Student Volunteer Program",
                            "Code": "1"
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                    "PositionOfferingType": [
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                            "Name": "Vacancy announcement may close prior to closing date or may be extended based on applicant pool.",
                            "Code": "15323"
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                    "QualificationSummary": "QUALIFICATIONS/ELIGIBILITY REQUIREMENTS: You must meet the following eligibility and basic requirements by the closing date of this announcement.You must be a United States Citizen and be at least 16 years old. ANDEnrolled on at least a half-time basis as defined by your educational institution and be in good academic standing as defined by your educational institution ANDSubmit proof of student eligibility and enrollment for the duration of the student volunteer opportunityIn addition to the above, student volunteer assignments will be determined based on field of study. For assignments with an Internal Revenue Agent, Internal Revenue Agent (Computer Audit Specialist) or Internal Revenue Agent (International Examiner) Team, you must be enrolled or accepted for enrollment as a graduate level degree-seeking student in one or more of the following academic major(s) or related field(s):• Accounting• Auditing• Business Administration/Business Management• Computer Science• Finance• Law• Legal Studies• Statistical/Quantitative Methods• Taxation",
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                    "PositionStartDate": "2017-02-02",
                    "PositionEndDate": "2017-10-13",
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                            "MajorDuties": "As a Student Volunteer you will: Plan and complete work assignments on timeCollect and analyze relevant informationPrepare quality draft documentsCommunicate relevant and accurate information, clearly and concisely during formal or informal meetingsCollaborate with others to accomplish goalsContribute to team effortsUse various enterprise tools and technology to prepare and share documentsPlease note that the list above is intended to provide applicants with a general overview of the duties and responsibilities. Specific duties and responsibilities associated with this volunteer opportunity will vary based on the specific assignment (e.g., Revenue Agent Teams, etc.,). WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov",
                            "Education": "",
                            "Requirements": "Students must maintain student eligibility and enrollment throughout the duration of the student volunteer opportunity and must be actively enrolled at an accredited institution.Applicants who have graduated or will graduate prior to the completion of the Student Volunteer Program are ineligible to participate without proof of future enrollment at an accredited university.Student Volunteers assigned to teams with Internal Revenue Agents may have an opportunity to travel locally with the Internal Revenue Agents to conduct field case audit. Local travel for voluntary field case audits will be at students' expense. Specific schedule will be at least 4 hrs per day and up to 20 hrs per week. Work schedule will be set upon selection.",
                            "Evaluations": "Your application includes your résumé, responses to the online questions, and required supporting documents. Please be sure that your résumé includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a “not qualified” determination.Rating: Your application will be evaluated on your responses to the online questions, resume, experience, education, transcripts and training related to this position. Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application.Referral: Your application may be referred to a selecting official for consideration in date order of application. Applicants will be considered on an as needed basis based on the time, and date that applications are received until all student volunteer opportunities are filled. You may be required to participate in a selection interview. We will not reimburse costs related to the interview such as travel to and from the interview site. To preview questions please click here.",
                            "HowToApply": "The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.Treasury believes in a working environment that supports inclusion; please view our reasonable accommodation policies and procedures at http://www.jobs.irs.gov/midcareer/reasonable-accommodation.html. We will provide reasonable accommodation to applicants with disabilities on a case-by-case basis; please contact us if you require this for any part of the application and hiring process.If you are an applicant with a disability, you may contact the IRS Disability Employment Program Coordinator, at HCO.PHLSEC4EXTAPPS@IRS.GOV about special appointment authorities for persons with disabilities, in addition to applying for this job announcement.To begin, either click the “Create a New Account” button and follow the prompts to register or if you previously registered, click the \"Apply Online\" button and follow the prompts.You will be re-directed to Treasury’s CareerConnector system to complete your application process; answer the online questions, and submit all required documents. (To submit supporting documents, click one of the available options; Upload; Fax; or Reuse existing documents. To protect your privacy, we suggest you first remove your SSN). Also, go to “My Account” to view and update your information, as necessary.To complete, you must click the “Submit Application” button located at the bottom of the “Application Review” page.To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application and the documentation received.To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete. Any required documents should be submitted at the time that you apply as documents will not be accepted after the vacancy closes.If you are experiencing system issues with your application, please contact the CareerConnector Help Desk at careerconnectorhelp@treasury.gov and/or the USAJOBS Help Desk.",
                            "WhatToExpectNext": "You may check the status of your application for this position at any time by logging onto the USAJOBS My Account tab and clicking on Application Status. For a more detailed update of your application status, you may click on more information.Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.",
                            "RequiredDocuments": "A complete application includes 1. A resume, 2. Vacancy question responses, 3. Provide proof of education (transcripts) unofficial is acceptable when submitting online application or proof of enrollment. and 4. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you will not be considered for this position (or may not receive the special consideration for which you may be eligible). All applicants are required to submit a resume either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) cover letterTo receive full credit for relevant experience, please list the month/year and number of hours worked for experience listed on your resume. We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions. Please view resume tips ResumeEDUCATION DOCUMENTATION: You must submit dated documentation verifying you meet the definition of student. (e.g. an unofficial transcripts). An official transcript will be required if you are selected.A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.",
                            "Benefits": "",
                            "OtherInformation": "CONDITIONS OF STUDENT VOLUNTEER PROGRAM: If applicable, you will be required to:• Selectees must submit official transcripts and proof of enrollment in a degree seeking program at an accredited university.• Student volunteers do not receive payment of any kind from the IRS.• Relocation expenses will not be paid.• Student must sign and adhere to the Internal Revenue Service Student Volunteer Program Agreement.• A representative from selectees' school must sign the Internal Revenue Service Student Volunteer Program Agreement form.• Must be a student in good academic standing as defined by institution.• Student is responsible for working with school academic advisor/counselor to request course credits for the IRS Student Volunteer program.• Student must maintain student eligibility and enrollment throughout the duration of the program. Must be actively enrolled at an accredited institution. Graduated students may not volunteer beyond his/her graduation date without proof of future enrollment in an accredited university.• The employment of any candidate, including a current employee or a new hire, selected for this position may be conditional upon classification and/or audit of federal tax returns. This audit may include up to 2 years of returns.• If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.• Complete a Declaration for Federal Employment to determine your suitability for Federal volunteer service.• Provide information to successfully complete a background investigation. Applicants must have a successfully adjudicated FBI criminal history record check (fingerprint check) and a NACI or equivalent.• Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9 (http://www.uscis.gov/files/form/i-9.pdf); one must be a valid state or federal government-issued picture identification. Federal law requires verification of the identity and eligibility of all new hires in the U.S. Student volunteer must maintain PIV credential eligibility during their service with the Department of the Treasury.• Undergo a federal income tax verification. Federal law requires all employers to verify the identity and eligibility of all persons selected to volunteer in the United States. The Internal Revenue Service (IRS) participates in e-Verify (Employment Verification). IRS will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from your Form I-9 to confirm work authorization. If it cannot be confirmed that you are authorized to work, we will provide you written instructions and an opportunity to contact SSA and/or DHS before taking adverse action against you, including terminating your volunteer service.",
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                            "JobSummary": "The U.S. Department of the Treasury has a distinguished history dating back to the founding of our nation. As the steward of U.S. economic and financial systems, Treasury is a major and influential leader in today's global economy. We have over 100,000 employees across the country and around the world. Come Join the Department of the Treasury and Invest in Tomorrow.WHAT DOES A STUDENT VOLUNTEER DO? A Student Volunteer has the opportunity to supplement his/her education by gaining experience in public service. The Student Volunteer gains work experience in the areas of tax law and tax auditing techniques, economics, law enforcement or information technology. You will volunteer side-by-side with professional Internal Revenue Agents, Internal Revenue Agents (Computer Audit Specialists) or Internal Revenue Agents (International Examiners). The IRS Student Volunteer Program is designed to give students a unique opportunity to witness the Internal Revenue Service's vital mission of \"providing America's taxpayers top-quality service by helping them understand and meet their tax responsibilities and enforce the law with integrity and fairness to all.\"WHAT IS THE LARGE BUSINESS AND INTERNATIONAL (LB&I) DIVISION OF THE INTERNAL REVENUE SERVICE? The Large Business and International (LB&I) business unit provides service and enforcement activities to support tax compliance of businesses and related entities with assets of $10 million or more, as well as small U.S. businesses engaged in international, U.S. citizens abroad, and foreign persons and businesses with a U.S. tax requirement. As our name suggests, international tax administration is an important part of what we do in LB&I. Regardless of where you serve, you will be supported by a variety of specialists (economists, engineers, field specialists and subject matter experts) as you tackle the most complex foreign and domestic tax issues.There are 2 positions available in Schiller, IL and 1 position available in Eau Claire, WI for LBI Eastern Compliance.This is an open continuous announcement to allow applicants to submit their applications at any time; however they will not be eligible for referral unless the application is received on or prior to the cut-off dates.March 10, 2017 with an anticipated start date of May 30,2017April 10, 2017 with an anticipated start date of June 12, 2017June 9, 2017 with an anticipated start date of Sept 5, 2017October 13, 2017 with an anticipcated start date of Jan 8, 2018",
                            "WhoMayApply": {
                                "Name": "• U.S. CITIZEN STUDENTS OR NATIONALS ENROLLED OR ACCEPTED FOR ENROLLMENT AS A DEGREE SEEKING GRADUATE STUDENT IN ACCOUNTING, TAXATION, TAX LAW OR RELATED FIELDS AT AN ACCREDITED UNIVERSITY/COLLEGE.• NO PRIOR FEDERAL EXPERIENCE IS REQUIRED",
                                "Code": "15669"
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                    "PositionLocationDisplay": "Multiple Locations",
                    "PositionLocation": [
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                            "LocationName": "Downers Grove, Illinois",
                            "CountryCode": "United States",
                            "CountrySubDivisionCode": "Illinois",
                            "CityName": "Downers Grove, Illinois",
                            "Longitude": -88.00618,
                            "Latitude": 41.79513
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                            "LocationName": "Schiller Park, Illinois",
                            "CountryCode": "United States",
                            "CountrySubDivisionCode": "Illinois",
                            "CityName": "Schiller Park, Illinois",
                            "Longitude": -87.86565,
                            "Latitude": 41.9547653
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                    "DepartmentName": "Department of the Treasury",
                    "JobCategory": [
                        {
                            "Name": "Second Radio Electronics Technician",
                            "Code": "9999"
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                            "Code": "GS"
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                    "PositionSchedule": [
                        {
                            "Name": "12 Week Student Volunteer Program",
                            "Code": "1"
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                    ],
                    "PositionOfferingType": [
                        {
                            "Name": "Vacancy announcement may close prior to closing date or may be extended based on applicant pool.",
                            "Code": "15323"
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                    "QualificationSummary": "QUALIFICATIONS/ELIGIBILITY REQUIREMENTS: You must meet the following eligibility and basic requirements by the closing date of this announcement.You must be a United States Citizen and be at least 16 years old. ANDEnrolled on at least a half-time basis as defined by your educational institution and be in good academic standing as defined by your educational institution ANDSubmit proof of student eligibility and enrollment for the duration of the student volunteer opportunityIn addition to the above, student volunteer assignments will be determined based on field of study. For assignments with an Internal Revenue Agent, Internal Revenue Agent (Computer Audit Specialist) or Internal Revenue Agent (International Examiner) Team, you must be enrolled or accepted for enrollment as a graduate level degree-seeking student in one or more of the following academic major(s) or related field(s):• Accounting• Auditing• Business Administration/Business Management• Computer Science• Finance• Law• Legal Studies• Statistical/Quantitative Methods• Taxation",
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                    "PositionStartDate": "2017-02-02",
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                        "Details": {
                            "MajorDuties": "As a Student Volunteer you will: Plan and complete work assignments on timeCollect and analyze relevant informationPrepare quality draft documentsCommunicate relevant and accurate information, clearly and concisely during formal or informal meetingsCollaborate with others to accomplish goalsContribute to team effortsUse various enterprise tools and technology to prepare and share documentsPlease note that the list above is intended to provide applicants with a general overview of the duties and responsibilities. Specific duties and responsibilities associated with this volunteer opportunity will vary based on the specific assignment (e.g., Revenue Agent Teams, etc.,). WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov",
                            "Education": "",
                            "Requirements": "Students must maintain student eligibility and enrollment throughout the duration of the student volunteer opportunity and must be actively enrolled at an accredited institution.Applicants who have graduated or will graduate prior to the completion of the Student Volunteer Program are ineligible to participate without proof of future enrollment at an accredited university.Student Volunteers assigned to teams with Internal Revenue Agents may have an opportunity to travel locally with the Internal Revenue Agents to conduct field case audit. Local travel for voluntary field case audits will be at students' expense. Specific schedule will be at least 4 hrs per day and up to 20 hrs per week. Work schedule will be set upon selection.",
                            "Evaluations": "Your application includes your résumé, responses to the online questions, and required supporting documents. Please be sure that your résumé includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a “not qualified” determination.Rating: Your application will be evaluated on your responses to the online questions, resume, experience, education, transcripts and training related to this position. Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application.Referral: Your application may be referred to a selecting official for consideration in date order of application. Applicants will be considered on an as needed basis based on the time, and date that applications are received until all student volunteer opportunities are filled. You may be required to participate in a selection interview. We will not reimburse costs related to the interview such as travel to and from the interview site. To preview questions please click here.",
                            "HowToApply": "The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.Treasury believes in a working environment that supports inclusion; please view our reasonable accommodation policies and procedures at http://www.jobs.irs.gov/midcareer/reasonable-accommodation.html. We will provide reasonable accommodation to applicants with disabilities on a case-by-case basis; please contact us if you require this for any part of the application and hiring process.If you are an applicant with a disability, you may contact the IRS Disability Employment Program Coordinator, at HCO.PHLSEC4EXTAPPS@IRS.GOV about special appointment authorities for persons with disabilities, in addition to applying for this job announcement.To begin, either click the “Create a New Account” button and follow the prompts to register or if you previously registered, click the \"Apply Online\" button and follow the prompts.You will be re-directed to Treasury’s CareerConnector system to complete your application process; answer the online questions, and submit all required documents. (To submit supporting documents, click one of the available options; Upload; Fax; or Reuse existing documents. To protect your privacy, we suggest you first remove your SSN). Also, go to “My Account” to view and update your information, as necessary.To complete, you must click the “Submit Application” button located at the bottom of the “Application Review” page.To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application and the documentation received.To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete. Any required documents should be submitted at the time that you apply as documents will not be accepted after the vacancy closes.If you are experiencing system issues with your application, please contact the CareerConnector Help Desk at careerconnectorhelp@treasury.gov and/or the USAJOBS Help Desk.",
                            "WhatToExpectNext": "You may check the status of your application for this position at any time by logging onto the USAJOBS My Account tab and clicking on Application Status. For a more detailed update of your application status, you may click on more information.Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.",
                            "RequiredDocuments": "A complete application includes 1. A resume, 2. Vacancy question responses, 3. Provide proof of education (transcripts) unofficial is acceptable when submitting online application or proof of enrollment. and 4. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you will not be considered for this position (or may not receive the special consideration for which you may be eligible). All applicants are required to submit a resume either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) cover letterTo receive full credit for relevant experience, please list the month/year and number of hours worked for experience listed on your resume. We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions. Please view resume tips ResumeEDUCATION DOCUMENTATION: You must submit dated documentation verifying you meet the definition of student. (e.g. an unofficial transcripts). An official transcript will be required if you are selected.A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.",
                            "Benefits": "",
                            "OtherInformation": "CONDITIONS OF STUDENT VOLUNTEER PROGRAM: If applicable, you will be required to:• Selectees must submit official transcripts and proof of enrollment in a degree seeking program at an accredited university.• Student volunteers do not receive payment of any kind from the IRS.• Relocation expenses will not be paid.• Student must sign and adhere to the Internal Revenue Service Student Volunteer Program Agreement.• A representative from selectees' school must sign the Internal Revenue Service Student Volunteer Program Agreement form.• Must be a student in good academic standing as defined by institution.• Student is responsible for working with school academic advisor/counselor to request course credits for the IRS Student Volunteer program.• Student must maintain student eligibility and enrollment throughout the duration of the program. Must be actively enrolled at an accredited institution. Graduated students may not volunteer beyond his/her graduation date without proof of future enrollment in an accredited university.• The employment of any candidate, including a current employee or a new hire, selected for this position may be conditional upon classification and/or audit of federal tax returns. This audit may include up to 2 years of returns.• If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.• Complete a Declaration for Federal Employment to determine your suitability for Federal volunteer service.• Provide information to successfully complete a background investigation. Applicants must have a successfully adjudicated FBI criminal history record check (fingerprint check) and a NACI or equivalent.• Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9 (http://www.uscis.gov/files/form/i-9.pdf); one must be a valid state or federal government-issued picture identification. Federal law requires verification of the identity and eligibility of all new hires in the U.S. Student volunteer must maintain PIV credential eligibility during their service with the Department of the Treasury.• Undergo a federal income tax verification. Federal law requires all employers to verify the identity and eligibility of all persons selected to volunteer in the United States. The Internal Revenue Service (IRS) participates in e-Verify (Employment Verification). IRS will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from your Form I-9 to confirm work authorization. If it cannot be confirmed that you are authorized to work, we will provide you written instructions and an opportunity to contact SSA and/or DHS before taking adverse action against you, including terminating your volunteer service.",
                            "KeyRequirements": [
                                "\"Please refer to \"Conditions of Employment.\"",
                                "* Click \"Print Preview\" to review the entire announcement before applying."
                            ],
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                            "DrugTestRequired": "",
                            "JobSummary": "The U.S. Department of the Treasury has a distinguished history dating back to the founding of our nation. As the steward of U.S. economic and financial systems, Treasury is a major and influential leader in today's global economy. We have over 100,000 employees across the country and around the world. Come Join the Department of the Treasury and Invest in Tomorrow.WHAT DOES A STUDENT VOLUNTEER DO? A Student Volunteer has the opportunity to supplement his/her education by gaining experience in public service. The Student Volunteer gains work experience in the areas of tax law and tax auditing techniques, economics, law enforcement or information technology. You will volunteer side-by-side with professional Internal Revenue Agents, Internal Revenue Agents (Computer Audit Specialists) or Internal Revenue Agents (International Examiners). The IRS Student Volunteer Program is designed to give students a unique opportunity to witness the Internal Revenue Service's vital mission of \"providing America's taxpayers top-quality service by helping them understand and meet their tax responsibilities and enforce the law with integrity and fairness to all.\"WHAT IS THE LARGE BUSINESS AND INTERNATIONAL (LB&I) DIVISION OF THE INTERNAL REVENUE SERVICE? The Large Business and International (LB&I) business unit provides service and enforcement activities to support tax compliance of businesses and related entities with assets of $10 million or more, as well as small U.S. businesses engaged in international, U.S. citizens abroad, and foreign persons and businesses with a U.S. tax requirement. As our name suggests, international tax administration is an important part of what we do in LB&I. Regardless of where you serve, you will be supported by a variety of specialists (economists, engineers, field specialists and subject matter experts ) as you tackle the most complex foreign and domestic tax issues.There are 2 positions available in Downers Grove, IL and 1 position available in Schiller Park, IL for LBI Eastern Compliance Practice Area.This is an open continuous announcement to allow applicants to submit their applications at any time; however they will not be eligible for referral unless the application is received on or prior to the cut-off dates.Cut off dates are:March 10, 2017 with an anticipated start date of May 30,2017.June 9, 2017 with an anticipated start date of Sept 5, 2017October 13, 2017 with an anticipcated start date of Jan 8, 2018",
                            "WhoMayApply": {
                                "Name": "• U.S. CITIZEN STUDENTS OR NATIONALS ENROLLED OR ACCEPTED FOR ENROLLMENT AS A DEGREE SEEKING GRADUATE STUDENT IN ACCOUNTING, TAXATION, TAX LAW OR RELATED FIELDS AT AN ACCREDITED UNIVERSITY/COLLEGE.• NO PRIOR FEDERAL EXPERIENCE IS REQUIRED",
                                "Code": "15669"
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                    "PositionLocationDisplay": "Baltimore, Maryland",
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                            "CountryCode": "United States",
                            "CountrySubDivisionCode": "Maryland",
                            "CityName": "Baltimore, Maryland",
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                            "Code": "1"
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                    "PositionOfferingType": [
                        {
                            "Name": "Vacancy announcement may close prior to closing date or may be extended based on applicant pool.",
                            "Code": "15323"
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                    "QualificationSummary": "QUALIFICATIONS/ELIGIBILITY REQUIREMENTS: You must meet the following eligibility and basic requirements by the closing date of this announcement.You must be a United States Citizen and be at least 16 years old. ANDEnrolled on at least a half-time basis as defined by your educational institution and be in good academic standing as defined by your educational institution ANDSubmit proof of student eligibility and enrollment for the duration of the student volunteer opportunityIn addition to the above, student volunteer assignments will be determined based on field of study. For assignments with an Internal Revenue Agent, Internal Revenue Agent (Computer Audit Specialist) or Internal Revenue Agent (International Examiner) Team, you must be enrolled or accepted for enrollment as a graduate level degree-seeking student in one or more of the following academic major(s) or related field(s):• Accounting• Auditing• Business Administration/Business Management• Computer Science• Finance• Law• Legal Studies• Statistical/Quantitative Methods• Taxation",
                    "PositionRemuneration": [
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                    ],
                    "PositionStartDate": "2017-02-02",
                    "PositionEndDate": "2017-10-13",
                    "PublicationStartDate": "2017-02-02",
                    "ApplicationCloseDate": "2017-10-13",
                    "PositionFormattedDescription": [
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                            "Label": "Dynamic Teaser",
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                        "Details": {
                            "MajorDuties": "As a Student Volunteer you will: Plan and complete work assignments on timeCollect and analyze relevant informationPrepare quality draft documentsCommunicate relevant and accurate information, clearly and concisely during formal or informal meetingsCollaborate with others to accomplish goalsContribute to team effortsUse various enterprise tools and technology to prepare and share documentsPlease note that the list above is intended to provide applicants with a general overview of the duties and responsibilities. Specific duties and responsibilities associated with this volunteer opportunity will vary based on the specific assignment (e.g., Revenue Agent Teams, etc.,). WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov",
                            "Education": "",
                            "Requirements": "Students must maintain student eligibility and enrollment throughout the duration of the student volunteer opportunity and must be actively enrolled at an accredited institution.Applicants who have graduated or will graduate prior to the completion of the Student Volunteer Program are ineligible to participate without proof of future enrollment at an accredited university.Student Volunteers assigned to teams with Internal Revenue Agents may have an opportunity to travel locally with the Internal Revenue Agents to conduct field case audit. Local travel for voluntary field case audits will be at students' expense. Specific schedule will be at least 4 hrs per day and up to 20 hrs per week. Work schedule will be set upon selection.",
                            "Evaluations": "Your application includes your résumé, responses to the online questions, and required supporting documents. Please be sure that your résumé includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a “not qualified” determination.Rating: Your application will be evaluated on your responses to the online questions, resume, experience, education, transcripts and training related to this position. Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application.Referral: Your application may be referred to a selecting official for consideration in date order of application. Applicants will be considered on an as needed basis based on the time, and date that applications are received until all student volunteer opportunities are filled. You may be required to participate in a selection interview. We will not reimburse costs related to the interview such as travel to and from the interview site. To preview questions please click here.",
                            "HowToApply": "The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.Treasury believes in a working environment that supports inclusion; please view our reasonable accommodation policies and procedures at http://www.jobs.irs.gov/midcareer/reasonable-accommodation.html. We will provide reasonable accommodation to applicants with disabilities on a case-by-case basis; please contact us if you require this for any part of the application and hiring process.If you are an applicant with a disability, you may contact the IRS Disability Employment Program Coordinator, at HCO.PHLSEC4EXTAPPS@IRS.GOV about special appointment authorities for persons with disabilities, in addition to applying for this job announcement.To begin, either click the “Create a New Account” button and follow the prompts to register or if you previously registered, click the \"Apply Online\" button and follow the prompts.You will be re-directed to Treasury’s CareerConnector system to complete your application process; answer the online questions, and submit all required documents. (To submit supporting documents, click one of the available options; Upload; Fax; or Reuse existing documents. To protect your privacy, we suggest you first remove your SSN). Also, go to “My Account” to view and update your information, as necessary.To complete, you must click the “Submit Application” button located at the bottom of the “Application Review” page.To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application and the documentation received.To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete. Any required documents should be submitted at the time that you apply as documents will not be accepted after the vacancy closes.If you are experiencing system issues with your application, please contact the CareerConnector Help Desk at careerconnectorhelp@treasury.gov and/or the USAJOBS Help Desk.",
                            "WhatToExpectNext": "You may check the status of your application for this position at any time by logging onto the USAJOBS My Account tab and clicking on Application Status. For a more detailed update of your application status, you may click on more information.Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.",
                            "RequiredDocuments": "A complete application includes 1. A resume, 2. Vacancy question responses, 3. Provide proof of education (transcripts) unofficial is acceptable when submitting online application or proof of enrollment. and 4. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you will not be considered for this position (or may not receive the special consideration for which you may be eligible). All applicants are required to submit a resume either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) cover letterTo receive full credit for relevant experience, please list the month/year and number of hours worked for experience listed on your resume. We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions. Please view resume tips ResumeEDUCATION DOCUMENTATION: You must submit dated documentation verifying you meet the definition of student. (e.g. an unofficial transcripts). An official transcript will be required if you are selected.A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.",
                            "Benefits": "",
                            "OtherInformation": "CONDITIONS OF STUDENT VOLUNTEER PROGRAM: If applicable, you will be required to:• Selectees must submit official transcripts and proof of enrollment in a degree seeking program at an accredited university.• Student volunteers do not receive payment of any kind from the IRS.• Relocation expenses will not be paid.• Student must sign and adhere to the Internal Revenue Service Student Volunteer Program Agreement.• A representative from selectees' school must sign the Internal Revenue Service Student Volunteer Program Agreement form.• Must be a student in good academic standing as defined by institution.• Student is responsible for working with school academic advisor/counselor to request course credits for the IRS Student Volunteer program.• Student must maintain student eligibility and enrollment throughout the duration of the program. Must be actively enrolled at an accredited institution. Graduated students may not volunteer beyond his/her graduation date without proof of future enrollment in an accredited university.• The employment of any candidate, including a current employee or a new hire, selected for this position may be conditional upon classification and/or audit of federal tax returns. This audit may include up to 2 years of returns.• If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.• Complete a Declaration for Federal Employment to determine your suitability for Federal volunteer service.• Provide information to successfully complete a background investigation. Applicants must have a successfully adjudicated FBI criminal history record check (fingerprint check) and a NACI or equivalent.• Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9 (http://www.uscis.gov/files/form/i-9.pdf); one must be a valid state or federal government-issued picture identification. Federal law requires verification of the identity and eligibility of all new hires in the U.S. Student volunteer must maintain PIV credential eligibility during their service with the Department of the Treasury.• Undergo a federal income tax verification. Federal law requires all employers to verify the identity and eligibility of all persons selected to volunteer in the United States. The Internal Revenue Service (IRS) participates in e-Verify (Employment Verification). IRS will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from your Form I-9 to confirm work authorization. If it cannot be confirmed that you are authorized to work, we will provide you written instructions and an opportunity to contact SSA and/or DHS before taking adverse action against you, including terminating your volunteer service.",
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                            "JobSummary": "The U.S. Department of the Treasury has a distinguished history dating back to the founding of our nation. As the steward of U.S. economic and financial systems, Treasury is a major and influential leader in today's global economy. We have over 100,000 employees across the country and around the world. Come Join the Department of the Treasury and Invest in Tomorrow.WHAT DOES A STUDENT VOLUNTEER DO? A Student Volunteer has the opportunity to supplement his/her education by gaining experience in public service. The Student Volunteer gains work experience in the areas of tax law and tax auditing techniques, economics, law enforcement or information technology. You will volunteer side-by-side with professional Internal Revenue Agents, Internal Revenue Agents (Computer Audit Specialists) or Internal Revenue Agents (International Examiners). The IRS Student Volunteer Program is designed to give students a unique opportunity to witness the Internal Revenue Service's vital mission of \"providing America's taxpayers top-quality service by helping them understand and meet their tax responsibilities and enforce the law with integrity and fairness to all.\"WHAT IS THE LARGE BUSINESS AND INTERNATIONAL (LB&I) DIVISION OF THE INTERNAL REVENUE SERVICE? The Large Business and International (LB&I) business unit provides service and enforcement activities to support tax compliance of businesses and related entities with assets of $10 million or more, as well as small U.S. businesses engaged in international, U.S. citizens abroad, and foreign persons and businesses with a U.S. tax requirement. As our name suggests, international tax administration is an important part of what we do in LB&I. Regardless of where you serve, you will be supported by a variety of specialists (economists, engineers, field specialists and subject matter experts ) as you tackle the most complex foreign and domestic tax issues.There is 1 position available in Baltimore, MD for LBI Cross Borders Activities.This is an open continuous announcement to allow applicants to submit their applications at any time; however they will not be eligible for referral unless the application is received on or prior to the cut-off dates.Cut off dates are:March 10, 2017 with an anticipated start date of May 30,2017.June 9, 2017 with an anticipated start date of Sept 5, 2017October 13, 2017 with an anticipcated start date of Jan 8, 2018",
                            "WhoMayApply": {
                                "Name": "• U.S. CITIZEN STUDENTS OR NATIONALS ENROLLED OR ACCEPTED FOR ENROLLMENT AS A DEGREE SEEKING GRADUATE STUDENT IN ACCOUNTING, TAXATION, TAX LAW OR RELATED FIELDS AT AN ACCREDITED UNIVERSITY/COLLEGE.• NO PRIOR FEDERAL EXPERIENCE IS REQUIRED",
                                "Code": "15669"
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                            "CityName": "Farmers Branch, Texas",
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                    "QualificationSummary": "QUALIFICATIONS/ELIGIBILITY REQUIREMENTS: You must meet the following eligibility and basic requirements by the closing date of this announcement.You must be a United States Citizen and be at least 16 years old. ANDEnrolled on at least a half-time basis as defined by your educational institution and be in good academic standing as defined by your educational institution ANDSubmit proof of student eligibility and enrollment for the duration of the student volunteer opportunityIn addition to the above, student volunteer assignments will be determined based on field of study. For assignments with an Internal Revenue Agent, Internal Revenue Agent (Computer Audit Specialist) or Internal Revenue Agent (International Examiner) Team, you must be enrolled or accepted for enrollment as a graduate level degree-seeking student in one or more of the following academic major(s) or related field(s):• Accounting• Auditing• Business Administration/Business Management• Computer Science• Finance• Law• Legal Studies• Statistical/Quantitative Methods• Taxation",
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                            "MajorDuties": "As a Student Volunteer you will: Plan and complete work assignments on timeCollect and analyze relevant informationPrepare quality draft documentsCommunicate relevant and accurate information, clearly and concisely during formal or informal meetingsCollaborate with others to accomplish goalsContribute to team effortsUse various enterprise tools and technology to prepare and share documentsPlease note that the list above is intended to provide applicants with a general overview of the duties and responsibilities. Specific duties and responsibilities associated with this volunteer opportunity will vary based on the specific assignment (e.g., Revenue Agent Teams, etc.,). WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov",
                            "Education": "",
                            "Requirements": "Students must maintain student eligibility and enrollment throughout the duration of the student volunteer opportunity and must be actively enrolled at an accredited institution.Applicants who have graduated or will graduate prior to the completion of the Student Volunteer Program are ineligible to participate without proof of future enrollment at an accredited university.Student Volunteers assigned to teams with Internal Revenue Agents may have an opportunity to travel locally with the Internal Revenue Agents to conduct field case audit. Local travel for voluntary field case audits will be at students' expense. Specific schedule will be at least 4 hrs per day and up to 20 hrs per week. Work schedule will be set upon selection.",
                            "Evaluations": "Your application includes your résumé, responses to the online questions, and required supporting documents. Please be sure that your résumé includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a “not qualified” determination.Rating: Your application will be evaluated on your responses to the online questions, resume, experience, education, transcripts and training related to this position. Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application.Referral: Your application may be referred to a selecting official for consideration in date order of application. Applicants will be considered on an as needed basis based on the time, and date that applications are received until all student volunteer opportunities are filled. You may be required to participate in a selection interview. We will not reimburse costs related to the interview such as travel to and from the interview site. To preview questions please click here.",
                            "HowToApply": "The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.Treasury believes in a working environment that supports inclusion; please view our reasonable accommodation policies and procedures at http://www.jobs.irs.gov/midcareer/reasonable-accommodation.html. We will provide reasonable accommodation to applicants with disabilities on a case-by-case basis; please contact us if you require this for any part of the application and hiring process.If you are an applicant with a disability, you may contact the IRS Disability Employment Program Coordinator, at HCO.PHLSEC4EXTAPPS@IRS.GOV about special appointment authorities for persons with disabilities, in addition to applying for this job announcement.To begin, either click the “Create a New Account” button and follow the prompts to register or if you previously registered, click the \"Apply Online\" button and follow the prompts.You will be re-directed to Treasury’s CareerConnector system to complete your application process; answer the online questions, and submit all required documents. (To submit supporting documents, click one of the available options; Upload; Fax; or Reuse existing documents. To protect your privacy, we suggest you first remove your SSN). Also, go to “My Account” to view and update your information, as necessary.To complete, you must click the “Submit Application” button located at the bottom of the “Application Review” page.To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application and the documentation received.To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete. Any required documents should be submitted at the time that you apply as documents will not be accepted after the vacancy closes.If you are experiencing system issues with your application, please contact the CareerConnector Help Desk at careerconnectorhelp@treasury.gov and/or the USAJOBS Help Desk.",
                            "WhatToExpectNext": "You may check the status of your application for this position at any time by logging onto the USAJOBS My Account tab and clicking on Application Status. For a more detailed update of your application status, you may click on more information.Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.",
                            "RequiredDocuments": "A complete application includes 1. A resume, 2. Vacancy question responses, 3. Provide proof of education (transcripts) unofficial is acceptable when submitting online application or proof of enrollment. and 4. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you will not be considered for this position (or may not receive the special consideration for which you may be eligible). All applicants are required to submit a resume either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) cover letterTo receive full credit for relevant experience, please list the month/year and number of hours worked for experience listed on your resume. We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions. Please view resume tips ResumeEDUCATION DOCUMENTATION: You must submit dated documentation verifying you meet the definition of student. (e.g. an unofficial transcripts). An official transcript will be required if you are selected.A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.",
                            "Benefits": "",
                            "OtherInformation": "CONDITIONS OF STUDENT VOLUNTEER PROGRAM: If applicable, you will be required to:• Selectees must submit official transcripts and proof of enrollment in a degree seeking program at an accredited university.• Student volunteers do not receive payment of any kind from the IRS.• Relocation expenses will not be paid.• Student must sign and adhere to the Internal Revenue Service Student Volunteer Program Agreement.• A representative from selectees' school must sign the Internal Revenue Service Student Volunteer Program Agreement form.• Must be a student in good academic standing as defined by institution.• Student is responsible for working with school academic advisor/counselor to request course credits for the IRS Student Volunteer program.• Student must maintain student eligibility and enrollment throughout the duration of the program. Must be actively enrolled at an accredited institution. Graduated students may not volunteer beyond his/her graduation date without proof of future enrollment in an accredited university.• The employment of any candidate, including a current employee or a new hire, selected for this position may be conditional upon classification and/or audit of federal tax returns. This audit may include up to 2 years of returns.• If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.• Complete a Declaration for Federal Employment to determine your suitability for Federal volunteer service.• Provide information to successfully complete a background investigation. Applicants must have a successfully adjudicated FBI criminal history record check (fingerprint check) and a NACI or equivalent.• Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9 (http://www.uscis.gov/files/form/i-9.pdf); one must be a valid state or federal government-issued picture identification. Federal law requires verification of the identity and eligibility of all new hires in the U.S. Student volunteer must maintain PIV credential eligibility during their service with the Department of the Treasury.• Undergo a federal income tax verification. Federal law requires all employers to verify the identity and eligibility of all persons selected to volunteer in the United States. The Internal Revenue Service (IRS) participates in e-Verify (Employment Verification). IRS will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from your Form I-9 to confirm work authorization. If it cannot be confirmed that you are authorized to work, we will provide you written instructions and an opportunity to contact SSA and/or DHS before taking adverse action against you, including terminating your volunteer service.",
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                            "JobSummary": "The U.S. Department of the Treasury has a distinguished history dating back to the founding of our nation. As the steward of U.S. economic and financial systems, Treasury is a major and influential leader in today's global economy. We have over 100,000 employees across the country and around the world. Come Join the Department of the Treasury and Invest in Tomorrow.WHAT DOES A STUDENT VOLUNTEER DO? A Student Volunteer has the opportunity to supplement his/her education by gaining experience in public service. The Student Volunteer gains work experience in the areas of tax law and tax auditing techniques, economics, law enforcement or information technology. You will volunteer side-by-side with professional Internal Revenue Agents, Internal Revenue Agents (Computer Audit Specialists) or Internal Revenue Agents (International Examiners). The IRS Student Volunteer Program is designed to give students a unique opportunity to witness the Internal Revenue Service's vital mission of \"providing America's taxpayers top-quality service by helping them understand and meet their tax responsibilities and enforce the law with integrity and fairness to all.\"WHAT IS THE LARGE BUSINESS AND INTERNATIONAL (LB&I) DIVISION OF THE INTERNAL REVENUE SERVICE? The Large Business and International (LB&I) business unit provides service and enforcement activities to support tax compliance of businesses and related entities with assets of $10 million or more, as well as small U.S. businesses engaged in international, U.S. citizens abroad, and foreign persons and businesses with a U.S. tax requirement. As our name suggests, international tax administration is an important part of what we do in LB&I. Regardless of where you serve, you will be supported by a variety of specialists (economists, engineers, field specialists and subject matter experts ) as you tackle the most complex foreign and domestic tax issues.There are 2 International Examiner positions available in Farmers Branch, TX for LBI Cross Borders Activities.This is an open continuous announcement to allow applicants to submit their applications at any time; however they will not be eligible for referral unless the application is received on or prior to the cut-off dates.Cut off dates are:March 10, 2017 with an anticipated start date of May 30,2017.June 9, 2017 with an anticipated start date of Sept 5, 2017October 13, 2017 with an anticipcated start date of Jan 8, 2018",
                            "WhoMayApply": {
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                                "Code": "15669"
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                            "LocationName": "Fargo, North Dakota",
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                            "MaximumRange": "0.0",
                            "RateIntervalCode": "Without Compensation"
                        }
                    ],
                    "PositionStartDate": "2017-02-02",
                    "PositionEndDate": "2017-10-13",
                    "PublicationStartDate": "2017-02-02",
                    "ApplicationCloseDate": "2017-10-13",
                    "PositionFormattedDescription": [
                        {
                            "Label": "Dynamic Teaser",
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                        "Details": {
                            "MajorDuties": "As a Student Volunteer you will: Plan and complete work assignments on timeCollect and analyze relevant informationPrepare quality draft documentsCommunicate relevant and accurate information, clearly and concisely during formal or informal meetingsCollaborate with others to accomplish goalsContribute to team effortsUse various enterprise tools and technology to prepare and share documentsPlease note that the list above is intended to provide applicants with a general overview of the duties and responsibilities. Specific duties and responsibilities associated with this volunteer opportunity will vary based on the specific assignment (e.g., Revenue Agent Teams, etc.,). WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov",
                            "Education": "",
                            "Requirements": "Students must maintain student eligibility and enrollment throughout the duration of the student volunteer opportunity and must be actively enrolled at an accredited institution.Applicants who have graduated or will graduate prior to the completion of the Student Volunteer Program are ineligible to participate without proof of future enrollment at an accredited university.Student Volunteers assigned to teams with Internal Revenue Agents may have an opportunity to travel locally with the Internal Revenue Agents to conduct field case audit. Local travel for voluntary field case audits will be at students' expense. Specific schedule will be at least 4 hrs per day and up to 20 hrs per week. Work schedule will be set upon selection.",
                            "Evaluations": "Your application includes your résumé, responses to the online questions, and required supporting documents. Please be sure that your résumé includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a “not qualified” determination.Rating: Your application will be evaluated on your responses to the online questions, resume, experience, education, transcripts and training related to this position. Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application.Referral: Your application may be referred to a selecting official for consideration in date order of application. Applicants will be considered on an as needed basis based on the time, and date that applications are received until all student volunteer opportunities are filled. You may be required to participate in a selection interview. We will not reimburse costs related to the interview such as travel to and from the interview site. To preview questions please click here.",
                            "HowToApply": "The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.Treasury believes in a working environment that supports inclusion; please view our reasonable accommodation policies and procedures at http://www.jobs.irs.gov/midcareer/reasonable-accommodation.html. We will provide reasonable accommodation to applicants with disabilities on a case-by-case basis; please contact us if you require this for any part of the application and hiring process.If you are an applicant with a disability, you may contact the IRS Disability Employment Program Coordinator, at HCO.PHLSEC4EXTAPPS@IRS.GOV about special appointment authorities for persons with disabilities, in addition to applying for this job announcement.To begin, either click the “Create a New Account” button and follow the prompts to register or if you previously registered, click the \"Apply Online\" button and follow the prompts.You will be re-directed to Treasury’s CareerConnector system to complete your application process; answer the online questions, and submit all required documents. (To submit supporting documents, click one of the available options; Upload; Fax; or Reuse existing documents. To protect your privacy, we suggest you first remove your SSN). Also, go to “My Account” to view and update your information, as necessary.To complete, you must click the “Submit Application” button located at the bottom of the “Application Review” page.To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application and the documentation received.To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete. Any required documents should be submitted at the time that you apply as documents will not be accepted after the vacancy closes.If you are experiencing system issues with your application, please contact the CareerConnector Help Desk at careerconnectorhelp@treasury.gov and/or the USAJOBS Help Desk.",
                            "WhatToExpectNext": "You may check the status of your application for this position at any time by logging onto the USAJOBS My Account tab and clicking on Application Status. For a more detailed update of your application status, you may click on more information.Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.",
                            "RequiredDocuments": "A complete application includes 1. A resume, 2. Vacancy question responses, 3. Provide proof of education (transcripts) unofficial is acceptable when submitting online application or proof of enrollment. and 4. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you will not be considered for this position (or may not receive the special consideration for which you may be eligible). All applicants are required to submit a resume either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) cover letterTo receive full credit for relevant experience, please list the month/year and number of hours worked for experience listed on your resume. We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions. Please view resume tips ResumeEDUCATION DOCUMENTATION: You must submit dated documentation verifying you meet the definition of student. (e.g. an unofficial transcripts). An official transcript will be required if you are selected.A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.",
                            "Benefits": "",
                            "OtherInformation": "CONDITIONS OF STUDENT VOLUNTEER PROGRAM: If applicable, you will be required to:• Selectees must submit official transcripts and proof of enrollment in a degree seeking program at an accredited university.• Student volunteers do not receive payment of any kind from the IRS.• Relocation expenses will not be paid.• Student must sign and adhere to the Internal Revenue Service Student Volunteer Program Agreement.• A representative from selectees' school must sign the Internal Revenue Service Student Volunteer Program Agreement form.• Must be a student in good academic standing as defined by institution.• Student is responsible for working with school academic advisor/counselor to request course credits for the IRS Student Volunteer program.• Student must maintain student eligibility and enrollment throughout the duration of the program. Must be actively enrolled at an accredited institution. Graduated students may not volunteer beyond his/her graduation date without proof of future enrollment in an accredited university.• The employment of any candidate, including a current employee or a new hire, selected for this position may be conditional upon classification and/or audit of federal tax returns. This audit may include up to 2 years of returns.• If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.• Complete a Declaration for Federal Employment to determine your suitability for Federal volunteer service.• Provide information to successfully complete a background investigation. Applicants must have a successfully adjudicated FBI criminal history record check (fingerprint check) and a NACI or equivalent.• Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9 (http://www.uscis.gov/files/form/i-9.pdf); one must be a valid state or federal government-issued picture identification. Federal law requires verification of the identity and eligibility of all new hires in the U.S. Student volunteer must maintain PIV credential eligibility during their service with the Department of the Treasury.• Undergo a federal income tax verification. Federal law requires all employers to verify the identity and eligibility of all persons selected to volunteer in the United States. The Internal Revenue Service (IRS) participates in e-Verify (Employment Verification). IRS will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from your Form I-9 to confirm work authorization. If it cannot be confirmed that you are authorized to work, we will provide you written instructions and an opportunity to contact SSA and/or DHS before taking adverse action against you, including terminating your volunteer service.",
                            "KeyRequirements": [
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                                "* Click \"Print Preview\" to review the entire announcement before applying."
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                            "JobSummary": "The U.S. Department of the Treasury has a distinguished history dating back to the founding of our nation. As the steward of U.S. economic and financial systems, Treasury is a major and influential leader in today's global economy. We have over 100,000 employees across the country and around the world. Come Join the Department of the Treasury and Invest in Tomorrow.WHAT DOES A STUDENT VOLUNTEER DO? A Student Volunteer has the opportunity to supplement his/her education by gaining experience in public service. The Student Volunteer gains work experience in the areas of tax law and tax auditing techniques, economics, law enforcement or information technology. You will volunteer side-by-side with professional Internal Revenue Agents, Internal Revenue Agents (Computer Audit Specialists) or Internal Revenue Agents (International Examiners). The IRS Student Volunteer Program is designed to give students a unique opportunity to witness the Internal Revenue Service's vital mission of \"providing America's taxpayers top-quality service by helping them understand and meet their tax responsibilities and enforce the law with integrity and fairness to all.\"WHAT IS THE LARGE BUSINESS AND INTERNATIONAL DIVISION OF THE INTERNAL REVENUE SERVICE? The LB&I business unit provides service and enforcement activities to support tax compliance of businesses and related entities with assets of $10 million or more, as well as small U.S. businesses engaged in international, U.S. citizens abroad, and foreign persons and businesses with a U.S. tax requirement. As our name suggests, international tax administration is an important part of what we do in LB&I. Regardless of where you serve, you will be supported by a variety of specialists (economists, engineers, field specialists and subject matter experts ) as you tackle the most complex foreign and domestic tax issues.There are 4 positions in the following locations for LBI Central Compliance:1-San Antonio, TX1-Houston, TX1-Fargo,ND1-Grand Forks, NDThis is an open continuous announcement to allow applicants to submit their applications at any time; however they will not be eligible for referral unless the application is received on or prior to the cut-off dates.Cut off dates are:March 10, 2017 with an anticipated start date of May 30,2017.April 10, 2017 with an anticipated start date of June 12, 2017June 9, 2017 with an anticipated start date of Sept 5, 2017October 13, 2017 with an anticipcated start date of Jan 8, 2018",
                            "WhoMayApply": {
                                "Name": "• U.S. CITIZEN STUDENTS OR NATIONALS ENROLLED OR ACCEPTED FOR ENROLLMENT AS A DEGREE SEEKING GRADUATE STUDENT IN ACCOUNTING, TAXATION, TAX LAW OR RELATED FIELDS AT AN ACCREDITED UNIVERSITY/COLLEGE.• NO PRIOR FEDERAL EXPERIENCE IS REQUIRED",
                                "Code": "15669"
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                            "LocationName": "Houston, Texas",
                            "CountryCode": "United States",
                            "CountrySubDivisionCode": "Texas",
                            "CityName": "Houston, Texas",
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                            "Code": "1"
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                    "PositionOfferingType": [
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                            "Name": "Vacancy announcement may close prior to closing date or may be extended based on applicant pool.",
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                    "QualificationSummary": "QUALIFICATIONS/ELIGIBILITY REQUIREMENTS: You must meet the following eligibility and basic requirements by the closing date of this announcement.You must be a United States Citizen and be at least 16 years old. ANDEnrolled on at least a half-time basis as defined by your educational institution and be in good academic standing as defined by your educational institution ANDSubmit proof of student eligibility and enrollment for the duration of the student volunteer opportunityIn addition to the above, student volunteer assignments will be determined based on field of study. For assignments with an Internal Revenue Agent, Internal Revenue Agent (Computer Audit Specialist) or Internal Revenue Agent (International Examiner) Team, you must be enrolled or accepted for enrollment as a graduate level degree-seeking student in one or more of the following academic major(s) or related field(s):• Accounting• Auditing• Business Administration/Business Management• Computer Science• Finance• Law• Legal Studies• Statistical/Quantitative Methods• Taxation",
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                            "MajorDuties": "As a Student Volunteer you will: Plan and complete work assignments on timeCollect and analyze relevant informationPrepare quality draft documentsCommunicate relevant and accurate information, clearly and concisely during formal or informal meetingsCollaborate with others to accomplish goalsContribute to team effortsUse various enterprise tools and technology to prepare and share documentsPlease note that the list above is intended to provide applicants with a general overview of the duties and responsibilities. Specific duties and responsibilities associated with this volunteer opportunity will vary based on the specific assignment (e.g., Revenue Agent Teams, etc.,). WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov",
                            "Education": "",
                            "Requirements": "Students must maintain student eligibility and enrollment throughout the duration of the student volunteer opportunity and must be actively enrolled at an accredited institution.Applicants who have graduated or will graduate prior to the completion of the Student Volunteer Program are ineligible to participate without proof of future enrollment at an accredited university.Student Volunteers assigned to teams with Internal Revenue Agents may have an opportunity to travel locally with the Internal Revenue Agents to conduct field case audit. Local travel for voluntary field case audits will be at students' expense. Specific schedule will be at least 4 hrs per day and up to 20 hrs per week. Work schedule will be set upon selection.",
                            "Evaluations": "Your application includes your résumé, responses to the online questions, and required supporting documents. Please be sure that your résumé includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a “not qualified” determination.Rating: Your application will be evaluated on your responses to the online questions, resume, experience, education, transcripts and training related to this position. Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application.Referral: Your application may be referred to a selecting official for consideration in date order of application. Applicants will be considered on an as needed basis based on the time, and date that applications are received until all student volunteer opportunities are filled. You may be required to participate in a selection interview. We will not reimburse costs related to the interview such as travel to and from the interview site. To preview questions please click here.",
                            "HowToApply": "The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.Treasury believes in a working environment that supports inclusion; please view our reasonable accommodation policies and procedures at http://www.jobs.irs.gov/midcareer/reasonable-accommodation.html. We will provide reasonable accommodation to applicants with disabilities on a case-by-case basis; please contact us if you require this for any part of the application and hiring process.If you are an applicant with a disability, you may contact the IRS Disability Employment Program Coordinator, at HCO.PHLSEC4EXTAPPS@IRS.GOV about special appointment authorities for persons with disabilities, in addition to applying for this job announcement.To begin, either click the “Create a New Account” button and follow the prompts to register or if you previously registered, click the \"Apply Online\" button and follow the prompts.You will be re-directed to Treasury’s CareerConnector system to complete your application process; answer the online questions, and submit all required documents. (To submit supporting documents, click one of the available options; Upload; Fax; or Reuse existing documents. To protect your privacy, we suggest you first remove your SSN). Also, go to “My Account” to view and update your information, as necessary.To complete, you must click the “Submit Application” button located at the bottom of the “Application Review” page.To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application and the documentation received.To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete. Any required documents should be submitted at the time that you apply as documents will not be accepted after the vacancy closes.If you are experiencing system issues with your application, please contact the CareerConnector Help Desk at careerconnectorhelp@treasury.gov and/or the USAJOBS Help Desk.",
                            "WhatToExpectNext": "You may check the status of your application for this position at any time by logging onto the USAJOBS My Account tab and clicking on Application Status. For a more detailed update of your application status, you may click on more information.Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.",
                            "RequiredDocuments": "A complete application includes 1. A resume, 2. Vacancy question responses, 3. Provide proof of education (transcripts) unofficial is acceptable when submitting online application or proof of enrollment. and 4. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you will not be considered for this position (or may not receive the special consideration for which you may be eligible). All applicants are required to submit a resume either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) cover letterTo receive full credit for relevant experience, please list the month/year and number of hours worked for experience listed on your resume. We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions. Please view resume tips ResumeEDUCATION DOCUMENTATION: You must submit dated documentation verifying you meet the definition of student. (e.g. an unofficial transcripts). An official transcript will be required if you are selected.A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.",
                            "Benefits": "",
                            "OtherInformation": "CONDITIONS OF STUDENT VOLUNTEER PROGRAM: If applicable, you will be required to:• Selectees must submit official transcripts and proof of enrollment in a degree seeking program at an accredited university.• Student volunteers do not receive payment of any kind from the IRS.• Relocation expenses will not be paid.• Student must sign and adhere to the Internal Revenue Service Student Volunteer Program Agreement.• A representative from selectees' school must sign the Internal Revenue Service Student Volunteer Program Agreement form.• Must be a student in good academic standing as defined by institution.• Student is responsible for working with school academic advisor/counselor to request course credits for the IRS Student Volunteer program.• Student must maintain student eligibility and enrollment throughout the duration of the program. Must be actively enrolled at an accredited institution. Graduated students may not volunteer beyond his/her graduation date without proof of future enrollment in an accredited university.• The employment of any candidate, including a current employee or a new hire, selected for this position may be conditional upon classification and/or audit of federal tax returns. This audit may include up to 2 years of returns.• If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.• Complete a Declaration for Federal Employment to determine your suitability for Federal volunteer service.• Provide information to successfully complete a background investigation. Applicants must have a successfully adjudicated FBI criminal history record check (fingerprint check) and a NACI or equivalent.• Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9 (http://www.uscis.gov/files/form/i-9.pdf); one must be a valid state or federal government-issued picture identification. Federal law requires verification of the identity and eligibility of all new hires in the U.S. Student volunteer must maintain PIV credential eligibility during their service with the Department of the Treasury.• Undergo a federal income tax verification. Federal law requires all employers to verify the identity and eligibility of all persons selected to volunteer in the United States. The Internal Revenue Service (IRS) participates in e-Verify (Employment Verification). IRS will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from your Form I-9 to confirm work authorization. If it cannot be confirmed that you are authorized to work, we will provide you written instructions and an opportunity to contact SSA and/or DHS before taking adverse action against you, including terminating your volunteer service.",
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                            "JobSummary": "The U.S. Department of the Treasury has a distinguished history dating back to the founding of our nation. As the steward of U.S. economic and financial systems, Treasury is a major and influential leader in today's global economy. We have over 100,000 employees across the country and around the world. Come Join the Department of the Treasury and Invest in Tomorrow.WHAT DOES A STUDENT VOLUNTEER DO? A Student Volunteer has the opportunity to supplement his/her education by gaining experience in public service. The Student Volunteer gains work experience in the areas of tax law and tax auditing techniques, economics, law enforcement or information technology. You will volunteer side-by-side with professional Internal Revenue Agents, Internal Revenue Agents (Computer Audit Specialists) or Internal Revenue Agents (International Examiners). The IRS Student Volunteer Program is designed to give students a unique opportunity to witness the Internal Revenue Service's vital mission of \"providing America's taxpayers top-quality service by helping them understand and meet their tax responsibilities and enforce the law with integrity and fairness to all.\"WHAT IS THE LARGE BUSINESS AND INTERNATIONAL (LB&I) DIVISION OF THE INTERNAL REVENUE SERVICE? The Large Business and International (LB&I) business unit provides service and enforcement activities to support tax compliance of businesses and related entities with assets of $10 million or more, as well as small U.S. businesses engaged in international, U.S. citizens abroad, and foreign persons and businesses with a U.S. tax requirement. As our name suggests, international tax administration is an important part of what we do in LB&I. Regardless of where you serve, you will be supported by a variety of specialists (economists, engineers, field specialists and subject matter experts ) as you tackle the most complex foreign and domestic tax issues.There is 1 Computer Audit Specialist position available in Houston, TX OR San Antonio, TX for LBI Western Compliance.This is an open continuous announcement to allow applicants to submit their applications at any time; however they will not be eligible for referral unless the application is received on or prior to the cut-off dates.Cut off dates are:March 10, 2017 with an anticipated start date of May 30,2017.June 9, 2017 with an anticipated start date of Sept 5, 2017October 13, 2017 with an anticipcated start date of Jan 8, 2018",
                            "WhoMayApply": {
                                "Name": "• U.S. CITIZEN STUDENTS OR NATIONALS ENROLLED OR ACCEPTED FOR ENROLLMENT AS A DEGREE SEEKING GRADUATE STUDENT IN ACCOUNTING, TAXATION, TAX LAW OR RELATED FIELDS AT AN ACCREDITED UNIVERSITY/COLLEGE.• NO PRIOR FEDERAL EXPERIENCE IS REQUIRED",
                                "Code": "15669"
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                    "PositionLocationDisplay": "San Diego, California",
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                    "QualificationSummary": "QUALIFICATIONS/ELIGIBILITY REQUIREMENTS: You must meet the following eligibility and basic requirements by the closing date of this announcement.You must be a United States Citizen and be at least 16 years old. ANDEnrolled on at least a half-time basis as defined by your educational institution and be in good academic standing as defined by your educational institution ANDSubmit proof of student eligibility and enrollment for the duration of the student volunteer opportunityIn addition to the above, student volunteer assignments will be determined based on field of study. For assignments with an Internal Revenue Agent, Internal Revenue Agent (Computer Audit Specialist) or Internal Revenue Agent (International Examiner) Team, you must be enrolled or accepted for enrollment as a graduate level degree-seeking student in one or more of the following academic major(s) or related field(s):• Accounting• Auditing• Business Administration/Business Management• Computer Science• Finance• Law• Legal Studies• Statistical/Quantitative Methods• Taxation",
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                            "MajorDuties": "As a Student Volunteer you will: Plan and complete work assignments on timeCollect and analyze relevant informationPrepare quality draft documentsCommunicate relevant and accurate information, clearly and concisely during formal or informal meetingsCollaborate with others to accomplish goalsContribute to team effortsUse various enterprise tools and technology to prepare and share documentsPlease note that the list above is intended to provide applicants with a general overview of the duties and responsibilities. Specific duties and responsibilities associated with this volunteer opportunity will vary based on the specific assignment (e.g., Revenue Agent Teams, etc.,). WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov",
                            "Education": "",
                            "Requirements": "Students must maintain student eligibility and enrollment throughout the duration of the student volunteer opportunity and must be actively enrolled at an accredited institution.Applicants who have graduated or will graduate prior to the completion of the Student Volunteer Program are ineligible to participate without proof of future enrollment at an accredited university.Student Volunteers assigned to teams with Internal Revenue Agents may have an opportunity to travel locally with the Internal Revenue Agents to conduct field case audit. Local travel for voluntary field case audits will be at students' expense. Specific schedule will be at least 4 hrs per day and up to 20 hrs per week. Work schedule will be set upon selection.",
                            "Evaluations": "Your application includes your résumé, responses to the online questions, and required supporting documents. Please be sure that your résumé includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a “not qualified” determination.Rating: Your application will be evaluated on your responses to the online questions, resume, experience, education, transcripts and training related to this position. Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application.Referral: Your application may be referred to a selecting official for consideration in date order of application. Applicants will be considered on an as needed basis based on the time, and date that applications are received until all student volunteer opportunities are filled. You may be required to participate in a selection interview. We will not reimburse costs related to the interview such as travel to and from the interview site. To preview questions please click here.",
                            "HowToApply": "The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.Treasury believes in a working environment that supports inclusion; please view our reasonable accommodation policies and procedures at http://www.jobs.irs.gov/midcareer/reasonable-accommodation.html. We will provide reasonable accommodation to applicants with disabilities on a case-by-case basis; please contact us if you require this for any part of the application and hiring process.If you are an applicant with a disability, you may contact the IRS Disability Employment Program Coordinator, at HCO.PHLSEC4EXTAPPS@IRS.GOV about special appointment authorities for persons with disabilities, in addition to applying for this job announcement.To begin, either click the “Create a New Account” button and follow the prompts to register or if you previously registered, click the \"Apply Online\" button and follow the prompts.You will be re-directed to Treasury’s CareerConnector system to complete your application process; answer the online questions, and submit all required documents. (To submit supporting documents, click one of the available options; Upload; Fax; or Reuse existing documents. To protect your privacy, we suggest you first remove your SSN). Also, go to “My Account” to view and update your information, as necessary.To complete, you must click the “Submit Application” button located at the bottom of the “Application Review” page.To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application and the documentation received.To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete. Any required documents should be submitted at the time that you apply as documents will not be accepted after the vacancy closes.If you are experiencing system issues with your application, please contact the CareerConnector Help Desk at careerconnectorhelp@treasury.gov and/or the USAJOBS Help Desk.",
                            "WhatToExpectNext": "You may check the status of your application for this position at any time by logging onto the USAJOBS My Account tab and clicking on Application Status. For a more detailed update of your application status, you may click on more information.Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.",
                            "RequiredDocuments": "A complete application includes 1. A resume, 2. Vacancy question responses, 3. Provide proof of education (transcripts) unofficial is acceptable when submitting online application or proof of enrollment. and 4. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you will not be considered for this position (or may not receive the special consideration for which you may be eligible). All applicants are required to submit a resume either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) cover letterTo receive full credit for relevant experience, please list the month/year and number of hours worked for experience listed on your resume. We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions. Please view resume tips ResumeEDUCATION DOCUMENTATION: You must submit dated documentation verifying you meet the definition of student. (e.g. an unofficial transcripts). An official transcript will be required if you are selected.A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.",
                            "Benefits": "",
                            "OtherInformation": "CONDITIONS OF STUDENT VOLUNTEER PROGRAM: If applicable, you will be required to:• Selectees must submit official transcripts and proof of enrollment in a degree seeking program at an accredited university.• Student volunteers do not receive payment of any kind from the IRS.• Relocation expenses will not be paid.• Student must sign and adhere to the Internal Revenue Service Student Volunteer Program Agreement.• A representative from selectees' school must sign the Internal Revenue Service Student Volunteer Program Agreement form.• Must be a student in good academic standing as defined by institution.• Student is responsible for working with school academic advisor/counselor to request course credits for the IRS Student Volunteer program.• Student must maintain student eligibility and enrollment throughout the duration of the program. Must be actively enrolled at an accredited institution. Graduated students may not volunteer beyond his/her graduation date without proof of future enrollment in an accredited university.• The employment of any candidate, including a current employee or a new hire, selected for this position may be conditional upon classification and/or audit of federal tax returns. This audit may include up to 2 years of returns.• If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.• Complete a Declaration for Federal Employment to determine your suitability for Federal volunteer service.• Provide information to successfully complete a background investigation. Applicants must have a successfully adjudicated FBI criminal history record check (fingerprint check) and a NACI or equivalent.• Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9 (http://www.uscis.gov/files/form/i-9.pdf); one must be a valid state or federal government-issued picture identification. Federal law requires verification of the identity and eligibility of all new hires in the U.S. Student volunteer must maintain PIV credential eligibility during their service with the Department of the Treasury.• Undergo a federal income tax verification. Federal law requires all employers to verify the identity and eligibility of all persons selected to volunteer in the United States. The Internal Revenue Service (IRS) participates in e-Verify (Employment Verification). IRS will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from your Form I-9 to confirm work authorization. If it cannot be confirmed that you are authorized to work, we will provide you written instructions and an opportunity to contact SSA and/or DHS before taking adverse action against you, including terminating your volunteer service.",
                            "KeyRequirements": [
                                "\"Please refer to \"Conditions of Employment.\"",
                                "* Click \"Print Preview\" to review the entire announcement before applying."
                            ],
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                            "JobSummary": "The U.S. Department of the Treasury has a distinguished history dating back to the founding of our nation. As the steward of U.S. economic and financial systems, Treasury is a major and influential leader in today's global economy. We have over 100,000 employees across the country and around the world. Come Join the Department of the Treasury and Invest in Tomorrow.WHAT DOES A STUDENT VOLUNTEER DO? A Student Volunteer has the opportunity to supplement his/her education by gaining experience in public service. The Student Volunteer gains work experience in the areas of tax law and tax auditing techniques, economics, law enforcement or information technology. You will volunteer side-by-side with professional Internal Revenue Agents, Internal Revenue Agents (Computer Audit Specialists) or Internal Revenue Agents (International Examiners). The IRS Student Volunteer Program is designed to give students a unique opportunity to witness the Internal Revenue Service's vital mission of \"providing America's taxpayers top-quality service by helping them understand and meet their tax responsibilities and enforce the law with integrity and fairness to all.\"WHAT IS THE LARGE BUSINESS AND INTERNATIONAL (LB&I) DIVISION OF THE INTERNAL REVENUE SERVICE? The Large Business and International (LB&I) business unit provides service and enforcement activities to support tax compliance of businesses and related entities with assets of $10 million or more, as well as small U.S. businesses engaged in international, U.S. citizens abroad, and foreign persons and businesses with a U.S. tax requirement. As our name suggests, international tax administration is an important part of what we do in LB&I. Regardless of where you serve, you will be supported by a variety of specialists (economists, engineers, field specialists and subject matter experts) as you tackle the most complex foreign and domestic tax issues.There are 3 positions available in San Diego, CA for LBI Western Compliance.This is an open continuous announcement to allow applicants to submit their applications at any time; however they will not be eligible for referral unless the application is received on or prior to the cut-off dates.Cut off dates are:March 10, 2017 with an anticipated start date of May 30,2017.June 9, 2017 with an anticipated start date of Sept 5, 2017October 13, 2017 with an anticipcated start date of Jan 8, 2018",
                            "WhoMayApply": {
                                "Name": "• U.S. CITIZEN STUDENTS OR NATIONALS ENROLLED OR ACCEPTED FOR ENROLLMENT AS A DEGREE SEEKING GRADUATE STUDENT IN ACCOUNTING, TAXATION, TAX LAW OR RELATED FIELDS AT AN ACCREDITED UNIVERSITY/COLLEGE.• NO PRIOR FEDERAL EXPERIENCE IS REQUIRED",
                                "Code": "15669"
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                    "PositionLocationDisplay": "Las Vegas, Nevada",
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                            "LocationName": "Las Vegas, Nevada",
                            "CountryCode": "United States",
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                            "CityName": "Las Vegas, Nevada",
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                    "PositionOfferingType": [
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                            "Name": "Vacancy announcement may close prior to closing date or may be extended based on applicant pool.",
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                    "QualificationSummary": "QUALIFICATIONS/ELIGIBILITY REQUIREMENTS: You must meet the following eligibility and basic requirements by the closing date of this announcement.You must be a United States Citizen and be at least 16 years old. ANDEnrolled on at least a half-time basis as defined by your educational institution and be in good academic standing as defined by your educational institution ANDSubmit proof of student eligibility and enrollment for the duration of the student volunteer opportunityIn addition to the above, student volunteer assignments will be determined based on field of study. For assignments with an Internal Revenue Agent, Internal Revenue Agent (Computer Audit Specialist) or Internal Revenue Agent (International Examiner) Team, you must be enrolled or accepted for enrollment as a graduate level degree-seeking student in one or more of the following academic major(s) or related field(s):• Accounting• Auditing• Business Administration/Business Management• Computer Science• Finance• Law• Legal Studies• Statistical/Quantitative Methods• Taxation",
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                    "PositionStartDate": "2017-02-02",
                    "PositionEndDate": "2017-10-13",
                    "PublicationStartDate": "2017-02-02",
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                        "Details": {
                            "MajorDuties": "As a Student Volunteer you will: Plan and complete work assignments on timeCollect and analyze relevant informationPrepare quality draft documentsCommunicate relevant and accurate information, clearly and concisely during formal or informal meetingsCollaborate with others to accomplish goalsContribute to team effortsUse various enterprise tools and technology to prepare and share documentsPlease note that the list above is intended to provide applicants with a general overview of the duties and responsibilities. Specific duties and responsibilities associated with this volunteer opportunity will vary based on the specific assignment (e.g., Revenue Agent Teams, etc.,). WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov",
                            "Education": "",
                            "Requirements": "Students must maintain student eligibility and enrollment throughout the duration of the student volunteer opportunity and must be actively enrolled at an accredited institution.Applicants who have graduated or will graduate prior to the completion of the Student Volunteer Program are ineligible to participate without proof of future enrollment at an accredited university.Student Volunteers assigned to teams with Internal Revenue Agents may have an opportunity to travel locally with the Internal Revenue Agents to conduct field case audit. Local travel for voluntary field case audits will be at students' expense. Specific schedule will be at least 4 hrs per day and up to 20 hrs per week. Work schedule will be set upon selection.",
                            "Evaluations": "Your application includes your résumé, responses to the online questions, and required supporting documents. Please be sure that your résumé includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a “not qualified” determination.Rating: Your application will be evaluated on your responses to the online questions, resume, experience, education, transcripts and training related to this position. Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application.Referral: Your application may be referred to a selecting official for consideration in date order of application. Applicants will be considered on an as needed basis based on the time, and date that applications are received until all student volunteer opportunities are filled. You may be required to participate in a selection interview. We will not reimburse costs related to the interview such as travel to and from the interview site. To preview questions please click here.",
                            "HowToApply": "The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.Treasury believes in a working environment that supports inclusion; please view our reasonable accommodation policies and procedures at http://www.jobs.irs.gov/midcareer/reasonable-accommodation.html. We will provide reasonable accommodation to applicants with disabilities on a case-by-case basis; please contact us if you require this for any part of the application and hiring process.If you are an applicant with a disability, you may contact the IRS Disability Employment Program Coordinator, at HCO.PHLSEC4EXTAPPS@IRS.GOV about special appointment authorities for persons with disabilities, in addition to applying for this job announcement.To begin, either click the “Create a New Account” button and follow the prompts to register or if you previously registered, click the \"Apply Online\" button and follow the prompts.You will be re-directed to Treasury’s CareerConnector system to complete your application process; answer the online questions, and submit all required documents. (To submit supporting documents, click one of the available options; Upload; Fax; or Reuse existing documents. To protect your privacy, we suggest you first remove your SSN). Also, go to “My Account” to view and update your information, as necessary.To complete, you must click the “Submit Application” button located at the bottom of the “Application Review” page.To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application and the documentation received.To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete. Any required documents should be submitted at the time that you apply as documents will not be accepted after the vacancy closes.If you are experiencing system issues with your application, please contact the CareerConnector Help Desk at careerconnectorhelp@treasury.gov and/or the USAJOBS Help Desk.",
                            "WhatToExpectNext": "You may check the status of your application for this position at any time by logging onto the USAJOBS My Account tab and clicking on Application Status. For a more detailed update of your application status, you may click on more information.Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.",
                            "RequiredDocuments": "A complete application includes 1. A resume, 2. Vacancy question responses, 3. Provide proof of education (transcripts) unofficial is acceptable when submitting online application or proof of enrollment. and 4. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you will not be considered for this position (or may not receive the special consideration for which you may be eligible). All applicants are required to submit a resume either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) cover letterTo receive full credit for relevant experience, please list the month/year and number of hours worked for experience listed on your resume. We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions. Please view resume tips ResumeEDUCATION DOCUMENTATION: You must submit dated documentation verifying you meet the definition of student. (e.g. an unofficial transcripts). An official transcript will be required if you are selected.A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.",
                            "Benefits": "",
                            "OtherInformation": "CONDITIONS OF STUDENT VOLUNTEER PROGRAM: If applicable, you will be required to:• Selectees must submit official transcripts and proof of enrollment in a degree seeking program at an accredited university.• Student volunteers do not receive payment of any kind from the IRS.• Relocation expenses will not be paid.• Student must sign and adhere to the Internal Revenue Service Student Volunteer Program Agreement.• A representative from selectees' school must sign the Internal Revenue Service Student Volunteer Program Agreement form.• Must be a student in good academic standing as defined by institution.• Student is responsible for working with school academic advisor/counselor to request course credits for the IRS Student Volunteer program.• Student must maintain student eligibility and enrollment throughout the duration of the program. Must be actively enrolled at an accredited institution. Graduated students may not volunteer beyond his/her graduation date without proof of future enrollment in an accredited university.• The employment of any candidate, including a current employee or a new hire, selected for this position may be conditional upon classification and/or audit of federal tax returns. This audit may include up to 2 years of returns.• If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.• Complete a Declaration for Federal Employment to determine your suitability for Federal volunteer service.• Provide information to successfully complete a background investigation. Applicants must have a successfully adjudicated FBI criminal history record check (fingerprint check) and a NACI or equivalent.• Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9 (http://www.uscis.gov/files/form/i-9.pdf); one must be a valid state or federal government-issued picture identification. Federal law requires verification of the identity and eligibility of all new hires in the U.S. Student volunteer must maintain PIV credential eligibility during their service with the Department of the Treasury.• Undergo a federal income tax verification. Federal law requires all employers to verify the identity and eligibility of all persons selected to volunteer in the United States. The Internal Revenue Service (IRS) participates in e-Verify (Employment Verification). IRS will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from your Form I-9 to confirm work authorization. If it cannot be confirmed that you are authorized to work, we will provide you written instructions and an opportunity to contact SSA and/or DHS before taking adverse action against you, including terminating your volunteer service.",
                            "KeyRequirements": [
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                            "JobSummary": "The U.S. Department of the Treasury has a distinguished history dating back to the founding of our nation. As the steward of U.S. economic and financial systems, Treasury is a major and influential leader in today's global economy. We have over 100,000 employees across the country and around the world. Come Join the Department of the Treasury and Invest in Tomorrow.WHAT DOES A STUDENT VOLUNTEER DO? A Student Volunteer has the opportunity to supplement his/her education by gaining experience in public service. The Student Volunteer gains work experience in the areas of tax law and tax auditing techniques, economics, law enforcement or information technology. You will volunteer side-by-side with professional Internal Revenue Agents, Internal Revenue Agents (Computer Audit Specialists) or Internal Revenue Agents (International Examiners). The IRS Student Volunteer Program is designed to give students a unique opportunity to witness the Internal Revenue Service's vital mission of \"providing America's taxpayers top-quality service by helping them understand and meet their tax responsibilities and enforce the law with integrity and fairness to all.\"WHAT IS THE LARGE BUSINESS AND INTERNATIONAL (LB&I) DIVISION OF THE INTERNAL REVENUE SERVICE? The Large Business and International (LB&I) business unit provides service and enforcement activities to support tax compliance of businesses and related entities with assets of $10 million or more, as well as small U.S. businesses engaged in international, U.S. citizens abroad, and foreign persons and businesses with a U.S. tax requirement. As our name suggests, international tax administration is an important part of what we do in LB&I. Regardless of where you serve, you will be supported by a variety of specialists (economists, engineers, field specialists and subject matter experts) as you tackle the most complex foreign and domestic tax issues.There are 1 position available in Las Vegas, NV for LBI Western Compliance.This is an open continuous announcement to allow applicants to submit their applications at any time; however they will not be eligible for referral unless the application is received on or prior to the cut-off dates.Cut off dates are:March 10, 2017 with an anticipated start date of May 30,2017.April 10, 2017 with an anticipated start date of June 12, 2017.June 9, 2017 with an anticipated start date of Sept 5, 2017October 13, 2017 with an anticipcated start date of Jan 8, 2018",
                            "WhoMayApply": {
                                "Name": "• U.S. CITIZEN STUDENTS OR NATIONALS ENROLLED OR ACCEPTED FOR ENROLLMENT AS A DEGREE SEEKING GRADUATE STUDENT IN ACCOUNTING, TAXATION, TAX LAW OR RELATED FIELDS AT AN ACCREDITED UNIVERSITY/COLLEGE.• NO PRIOR FEDERAL EXPERIENCE IS REQUIRED",
                                "Code": "15669"
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                            "LocationName": "Rockville, Maryland",
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                    "QualificationSummary": "QUALIFICATIONS/ELIGIBILITY REQUIREMENTS: You must meet the following eligibility and basic requirements by the closing date of this announcement.You must be a United States Citizen and be at least 16 years old. ANDEnrolled on at least a half-time basis as defined by your educational institution and be in good academic standing as defined by your educational institution ANDSubmit proof of student eligibility and enrollment for the duration of the student volunteer opportunityIn addition to the above, student volunteer assignments will be determined based on field of study. For assignments with an Internal Revenue Agent, Internal Revenue Agent (Computer Audit Specialist) or Internal Revenue Agent (International Examiner) Team, you must be enrolled or accepted for enrollment as a graduate level degree-seeking student in one or more of the following academic major(s) or related field(s):• Accounting• Auditing• Business Administration/Business Management• Computer Science• Finance• Law• Legal Studies• Statistical/Quantitative Methods• Taxation",
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                            "MajorDuties": "As a Student Volunteer you will: Plan and complete work assignments on timeCollect and analyze relevant informationPrepare quality draft documentsCommunicate relevant and accurate information, clearly and concisely during formal or informal meetingsCollaborate with others to accomplish goalsContribute to team effortsUse various enterprise tools and technology to prepare and share documentsPlease note that the list above is intended to provide applicants with a general overview of the duties and responsibilities. Specific duties and responsibilities associated with this volunteer opportunity will vary based on the specific assignment (e.g., Revenue Agent Teams, etc.,). WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov",
                            "Education": "",
                            "Requirements": "Students must maintain student eligibility and enrollment throughout the duration of the student volunteer opportunity and must be actively enrolled at an accredited institution.Applicants who have graduated or will graduate prior to the completion of the Student Volunteer Program are ineligible to participate without proof of future enrollment at an accredited university.Student Volunteers assigned to teams with Internal Revenue Agents may have an opportunity to travel locally with the Internal Revenue Agents to conduct field case audit. Local travel for voluntary field case audits will be at students' expense. Specific schedule will be at least 4 hrs per day and up to 20 hrs per week. Work schedule will be set upon selection.",
                            "Evaluations": "Your application includes your résumé, responses to the online questions, and required supporting documents. Please be sure that your résumé includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a “not qualified” determination.Rating: Your application will be evaluated on your responses to the online questions, resume, experience, education, transcripts and training related to this position. Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application.Referral: Your application may be referred to a selecting official for consideration in date order of application. Applicants will be considered on an as needed basis based on the time, and date that applications are received until all student volunteer opportunities are filled. You may be required to participate in a selection interview. We will not reimburse costs related to the interview such as travel to and from the interview site. To preview questions please click here.",
                            "HowToApply": "The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.Treasury believes in a working environment that supports inclusion; please view our reasonable accommodation policies and procedures at http://www.jobs.irs.gov/midcareer/reasonable-accommodation.html. We will provide reasonable accommodation to applicants with disabilities on a case-by-case basis; please contact us if you require this for any part of the application and hiring process.If you are an applicant with a disability, you may contact the IRS Disability Employment Program Coordinator, at HCO.PHLSEC4EXTAPPS@IRS.GOV about special appointment authorities for persons with disabilities, in addition to applying for this job announcement.To begin, either click the “Create a New Account” button and follow the prompts to register or if you previously registered, click the \"Apply Online\" button and follow the prompts.You will be re-directed to Treasury’s CareerConnector system to complete your application process; answer the online questions, and submit all required documents. (To submit supporting documents, click one of the available options; Upload; Fax; or Reuse existing documents. To protect your privacy, we suggest you first remove your SSN). Also, go to “My Account” to view and update your information, as necessary.To complete, you must click the “Submit Application” button located at the bottom of the “Application Review” page.To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application and the documentation received.To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete. Any required documents should be submitted at the time that you apply as documents will not be accepted after the vacancy closes.If you are experiencing system issues with your application, please contact the CareerConnector Help Desk at careerconnectorhelp@treasury.gov and/or the USAJOBS Help Desk.",
                            "WhatToExpectNext": "You may check the status of your application for this position at any time by logging onto the USAJOBS My Account tab and clicking on Application Status. For a more detailed update of your application status, you may click on more information.Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.",
                            "RequiredDocuments": "A complete application includes 1. A resume, 2. Vacancy question responses, 3. Provide proof of education (transcripts) unofficial is acceptable when submitting online application or proof of enrollment. and 4. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you will not be considered for this position (or may not receive the special consideration for which you may be eligible). All applicants are required to submit a resume either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) cover letterTo receive full credit for relevant experience, please list the month/year and number of hours worked for experience listed on your resume. We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions. Please view resume tips ResumeEDUCATION DOCUMENTATION: You must submit dated documentation verifying you meet the definition of student. (e.g. an unofficial transcripts). An official transcript will be required if you are selected.A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.",
                            "Benefits": "",
                            "OtherInformation": "CONDITIONS OF STUDENT VOLUNTEER PROGRAM: If applicable, you will be required to:• Selectees must submit official transcripts and proof of enrollment in a degree seeking program at an accredited university.• Student volunteers do not receive payment of any kind from the IRS.• Relocation expenses will not be paid.• Student must sign and adhere to the Internal Revenue Service Student Volunteer Program Agreement.• A representative from selectees' school must sign the Internal Revenue Service Student Volunteer Program Agreement form.• Must be a student in good academic standing as defined by institution.• Student is responsible for working with school academic advisor/counselor to request course credits for the IRS Student Volunteer program.• Student must maintain student eligibility and enrollment throughout the duration of the program. Must be actively enrolled at an accredited institution. Graduated students may not volunteer beyond his/her graduation date without proof of future enrollment in an accredited university.• The employment of any candidate, including a current employee or a new hire, selected for this position may be conditional upon classification and/or audit of federal tax returns. This audit may include up to 2 years of returns.• If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.• Complete a Declaration for Federal Employment to determine your suitability for Federal volunteer service.• Provide information to successfully complete a background investigation. Applicants must have a successfully adjudicated FBI criminal history record check (fingerprint check) and a NACI or equivalent.• Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9 (http://www.uscis.gov/files/form/i-9.pdf); one must be a valid state or federal government-issued picture identification. Federal law requires verification of the identity and eligibility of all new hires in the U.S. Student volunteer must maintain PIV credential eligibility during their service with the Department of the Treasury.• Undergo a federal income tax verification. Federal law requires all employers to verify the identity and eligibility of all persons selected to volunteer in the United States. The Internal Revenue Service (IRS) participates in e-Verify (Employment Verification). IRS will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from your Form I-9 to confirm work authorization. If it cannot be confirmed that you are authorized to work, we will provide you written instructions and an opportunity to contact SSA and/or DHS before taking adverse action against you, including terminating your volunteer service.",
                            "KeyRequirements": [
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                                "* Click \"Print Preview\" to review the entire announcement before applying."
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                            "JobSummary": "The U.S. Department of the Treasury has a distinguished history dating back to the founding of our nation. As the steward of U.S. economic and financial systems, Treasury is a major and influential leader in today's global economy. We have over 100,000 employees across the country and around the world. Come Join the Department of the Treasury and Invest in Tomorrow.WHAT DOES A STUDENT VOLUNTEER DO? A Student Volunteer has the opportunity to supplement his/her education by gaining experience in public service. The Student Volunteer gains work experience in the areas of tax law and tax auditing techniques, economics, law enforcement or information technology. You will volunteer side-by-side with professional Internal Revenue Agents, Internal Revenue Agents (Computer Audit Specialists) or Internal Revenue Agents (International Examiners). The IRS Student Volunteer Program is designed to give students a unique opportunity to witness the Internal Revenue Service's vital mission of \"providing America's taxpayers top-quality service by helping them understand and meet their tax responsibilities and enforce the law with integrity and fairness to all.\"WHAT IS THE LARGE BUSINESS AND INTERNATIONAL (LB&I) DIVISION OF THE INTERNAL REVENUE SERVICE? The Large Business and International (LB&I) business unit provides service and enforcement activities to support tax compliance of businesses and related entities with assets of $10 million or more, as well as small U.S. businesses engaged in international, U.S. citizens abroad, and foreign persons and businesses with a U.S. tax requirement. As our name suggests, international tax administration is an important part of what we do in LB&I. Regardless of where you serve, you will be supported by a variety of specialists (economists, engineers, field specialists and subject matter experts) as you tackle the most complex foreign and domestic tax issues.There are 5 positions available in the following locations for LBI Northeast Compliance:1-Rochester, NY2-Rockville, MD2-Pittsburgh, PA This is an open continuous announcement to allow applicants to submit their applications at any time; however they will not be eligible for referral unless the application is received on or prior to the cut-off dates.Cut off dates are:March 10, 2017 with an anticipated start date of May 30,2017.June 9, 2017 with an anticipated start date of Sept 5, 2017October 13, 2017 with an anticipcated start date of Jan 8, 2018",
                            "WhoMayApply": {
                                "Name": "• U.S. CITIZEN STUDENTS OR NATIONALS ENROLLED OR ACCEPTED FOR ENROLLMENT AS A DEGREE SEEKING GRADUATE STUDENT IN ACCOUNTING, TAXATION, TAX LAW OR RELATED FIELDS AT AN ACCREDITED UNIVERSITY/COLLEGE.• NO PRIOR FEDERAL EXPERIENCE IS REQUIRED",
                                "Code": "15669"
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                    "QualificationSummary": "You must meet the following requirements by the closing date of this announcement:BASIC REQUIREMENTS:You must maintain student eligibility and enrollment throughout the duration of the student volunteer opportunity (Applicants must be actively enrolled at an accredited institution). Applicants who have graduated or will graduate prior to the completion of the Student Volunteer Program are ineligible to participate without proof of future enrollment at an accredited university. Student volunteers' assignments will be determined based on their field of study. For assignments with Internal Revenue Agents, Competent Authority Analysts, Tax Specialists, Economists, Computer Audit Specialists or Computer Research Analysts, you must meet the following requirement in addition to the requirements above.To be considered for a student volunteer assignment with an Economist Team, you must be enrolled or accepted for enrollment as a graduate level degree-seeking student in the following academic major or related field:Economics",
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                    "PositionStartDate": "2017-02-02",
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                            "MajorDuties": "As a Student Volunteer you will: Plan and complete work assignments on timeCollect and analyze relevant informationPrepare quality draft documentsCommunicate relevant and accurate information, clearly and concisely during formal or informal meetingsCollaborate with others to accomplish goalsContribute to team effortsUse various enterprise tools and technology to prepare and share documentsPlease note that the list above is intended to provide applicants with a general overview of the duties and responsibilities. Specific duties and responsibilities associated with this volunteer opportunity will vary based on the specific assignment (e.g., Revenue Agent Teams, Economist Teams, Computer Research Analyst Teams, etc.,). WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov.",
                            "Education": "",
                            "Requirements": "ANDYou must be at least 16 years old; Be enrolled on at least a half-time basis as defined by your educational institution; be in good academic standing as defined by your educational institution.",
                            "Evaluations": "Your application includes your resume, responses to the online questions, and transcripts. Please be sure that your resume and transcripts includes detailed information to support your eligibility for this opportunity; failure to provide sufficient evidence in your resume and transcripts may result in a “not qualified” determination.Rating: If you are tentatively eligible for this volunteer opportunity based upon your resume, transcripts, and responses to the application questions, your application may be referred to the selecting official for review and consideration for an interview. Referral: Qualified and eligible students will be referred in order of date of application. Applicants will be considered on an as needed basis based on the time and date that applications are received until all student volunteer opportunities are filled.Candidates may be contacted for an interview. If selected for an interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring polices), students will be responsible to pay for travel to interview sites. To preview questions please click here.",
                            "HowToApply": "The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.Treasury believes in a working environment that supports inclusion; please view our reasonable accommodation policies and procedures at http://www.jobs.irs.gov/midcareer/reasonable-accommodation.html. We will provide reasonable accommodation to applicants with disabilities on a case-by-case basis; please contact us if you require this for any part of the application and hiring process.If you are an applicant with a disability, you may contact the IRS Disability Employment Program Coordinator, at HCO.PHLSEC4EXTAPPS@IRS.GOVabout special appointment authorities for persons with disabilities, in addition to applying for this job announcement.To begin, either click the “Create a New Account” button and follow the prompts to register or if you previously registered, click the \"Apply Online\" button and follow the prompts.You will be re-directed to Treasury’s CareerConnector system to complete your application process; answer the online questions, and submit all required documents. (To submit supporting documents, click one of the available options; Upload; Fax; or Reuse existing documents. To protect your privacy, we suggest you first remove your SSN). Also, go to “My Account” to view and update your information, as necessary.To complete, you must click the “Finish” button located at the bottom of the “Application Review” page.To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application and the documentation received.To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.If there is a significant interest in this announcement, the announcement may close prior to the closing date. If there is not a significant number of applications the announcement closing date may be extended.Any required documents should be submitted at the time that you apply as documents will not be accepted after the vacancy closes.If you are experiencing system issues with your application, please contact the CareerConnector Help Desk at careerconnectorhelp@treasury.gov and/or the USAJOBS Help Desk.",
                            "WhatToExpectNext": "You may check the status of your application for this position at any time by logging onto the USAJOBS “My Account” tab and clicking on “Application Status”. For a more detailed update of your application status, you may click on “more information.”Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.",
                            "RequiredDocuments": "A complete application includes 1. A resume, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you will not be considered for this position (or may not receive the special consideration for which you may be eligible).All applicants are required to submit a resume either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) Cover LetterTo receive full credit for relevant experience, please list the month/year and number of hours worked for experience listed on your resume. We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions. Please view resume tips ResumeEDUCATION DOCUMENTATION Submit an unofficial copy of your transcripts or equivalent. An official transcript will be required if you are selected. A college or university degree must be accredited (or pre-accredited) and recognized by the U.S. Department of Education. Please refer to: Department of Education Accreditation page.",
                            "Benefits": "We offer a workplace that is respectful, fair and values diversity. Our comprehensive benefits are very generous - helping you to reach your personal goals by supporting your professional growth.Student volunteers are not eligible for benefits such as sick or annual leave, health or life insurance, transit subsidy, or payment of any kind from the IRS.",
                            "OtherInformation": "Volunteer Service Information: Student Volunteers assigned to teams with Internal Revenue Agents may have an opportunity to travel locally with the Internal Revenue Agents to conduct field case audit. Local travel for voluntary field case audits will be at students' expense.CONDITIONS OF STUDENT VOLUNTEER PROGRAM: If selected for this opportunity, you will be required to:Relocation expenses will not be paid.Selectees must submit official transcripts and proof of enrollment in a degree seeking program at an accredited university.Student must sign and adhere to the Internal Revenue Service Student Volunteer Program Agreement.A representative from selectees' school must sign the Internal Revenue Service Student Volunteer Program Agreement form.Student is responsible for working with school academic advisor/counselor to request course credits for the IRS Student Volunteer program.Student must maintain student eligibility and enrollment throughout the duration of the program. Must be actively enrolled at an accredited institution. Graduated students may not volunteer beyond his/her graduation date without proof of future enrollment in an accredited university.If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.Complete a Declaration for Federal Employment to determine your suitability for Federal volunteer service.Provide information to successfully complete a background investigation. Applicants must have a successfully adjudicated FBI criminal history record check (fingerprint check) and a NACI or equivalent.Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9 (http://www.uscis.gov/files/form/i-9.pdf); one must be a valid state or federal government-issued picture identification. Federal law requires verification of the identity and eligibility of all new hires in the U.S. Student volunteer must maintain PIV credential eligibility during their service with the Department of the Treasury.Undergo a federal income tax verification. Federal law requires all employers to verify the identity and eligibility of all persons selected to volunteer in the United States. The Internal Revenue Service (IRS) participates in e-Verify (Employment Verification). IRS will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from your Form I-9 to confirm work authorization. If it cannot be confirmed that you are authorized to work, we will provide you written instructions and an opportunity to contact SSA and/or DHS before taking adverse action against you, including terminating your volunteer service.The employment of any candidate, including a current employee or a new hire, selected for this position may be conditional upon classification and/or audit of federal tax returns. This audit may include up to 2 years of returns.",
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                            "JobSummary": "The U.S. Department of the Treasury has a distinguished history dating back to the founding of our nation. As the steward of U.S. economic and financial systems, Treasury is a major and influential leader in today's global economy. We have over 100,000 employees across the country and around the world. Come Join the Department of the Treasury and Invest in Tomorrow.WHAT DOES A STUDENT VOLUNTEER DO? A Student Volunteer has the opportunity to supplement his/her education by gaining experience in public service. The Student Volunteer gains work experience in the areas of tax law and tax auditing techniques, economics, law enforcement or information technology. You will volunteer side-by-side with professional Internal Revenue Agents, Economists, Computer Auditors and Computer Research Analysts. The IRS Student Volunteer Program is designed to give students a unique opportunity to witness the Internal Revenue Service's vital mission of \"providing America's taxpayers top-quality service by helping them understand and meet their tax responsibilities and enforce the law with integrity and fairness to all.\"WHAT IS THE LARGE BUSINESS AND INTERNATIONAL (LB&I) DIVISION OF THE INTERNAL REVENUE SERVICE? The Large Business and International (LB&I) business unit provides service and enforcement activities to support tax compliance of businesses and related entities with assets of $10 million or more, as well as small U.S. businesses engaged in international, U.S. citizens abroad, and foreign persons and businesses with a U.S. tax requirement. As our name suggests, international tax administration is an important part of what we do in LB&I. Regardless of where you serve, you will be supported by a variety of specialists (economists, engineers, field specialists and subject matter experts) as you tackle the most complex foreign and domestic tax issues.There are 6 Economist positions available for LBI Treaty and Transfer Pricing in the following locations: 4-Washington, DC and 2-Los Angeles, CA This is an open continuous announcement to allow applicants to submit their applications at any time; however they will not be eligible for referral unless the application is received on or prior to the cut-off dates.Cut off dates are:March 10, 2017 with an anticipated start date of May 30,2017April 10, 2017 with an anticipated start date of June 12, 2017June 9, 2017 with an anticipated start date of Sept 5, 2017October 13, 2017 with an anticipcated start date of Jan 8, 2018",
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                                "Code": "15669"
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                    "QualificationSummary": "You must meet the following requirements by the closing date of this announcement:BASIC REQUIREMENTS:You must maintain student eligibility and enrollment throughout the duration of the student volunteer opportunity (Applicants must be actively enrolled at an accredited institution). Applicants who have graduated or will graduate prior to the completion of the Student Volunteer Program are ineligible to participate without proof of future enrollment at an accredited university. Student volunteers' assignments will be determined based on their field of study. For assignments with Internal Revenue Agents, Competent Authority Analysts, Tax Specialists, Economists, Computer Audit Specialists or Computer Research Analysts, you must meet the following requirement in addition to the requirements above.To be considered for a student volunteer assignment with an Internal Revenue Agent, Computer Audit Specialist, Competent Authority or Tax Specialist Team, you must be enrolled or accepted for enrollment as a graduate level degree-seeking student in one or more of the following academic major(s) or related field(s):AccountingAuditingBusiness Administration/Business ManagementComputer ScienceFinanceLawLegal StudiesStatistical/Quantitative MethodsTaxation",
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                            "MajorDuties": "As a Student Volunteer you will: Plan and complete work assignments on timeCollect and analyze relevant informationPrepare quality draft documentsCommunicate relevant and accurate information, clearly and concisely during formal or informal meetingsCollaborate with others to accomplish goalsContribute to team effortsUse various enterprise tools and technology to prepare and share documentsPlease note that the list above is intended to provide applicants with a general overview of the duties and responsibilities. Specific duties and responsibilities associated with this volunteer opportunity will vary based on the specific assignment (e.g., Revenue Agent Teams, Economist Teams, Computer Research Analyst Teams, etc.,). WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov.",
                            "Education": "",
                            "Requirements": "ANDYou must be at least 16 years old; Be enrolled on at least a half-time basis as defined by your educational institution; be in good academic standing as defined by your educational institution.",
                            "Evaluations": "Your application includes your resume, responses to the online questions, and transcripts. Please be sure that your resume and transcripts includes detailed information to support your eligibility for this opportunity; failure to provide sufficient evidence in your resume and transcripts may result in a “not qualified” determination.Rating: If you are tentatively eligible for this volunteer opportunity based upon your resume, transcripts, and responses to the application questions, your application may be referred to the selecting official for review and consideration for an interview. Referral: Qualified and eligible students will be referred in order of date of application. Applicants will be considered on an as needed basis based on the time and date that applications are received until all student volunteer opportunities are filled.Candidates may be contacted for an interview. If selected for an interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring polices), studentswill not be responsible to pay for travel to interview sites. To preview questions please click here.",
                            "HowToApply": "The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.Treasury believes in a working environment that supports inclusion; please view our reasonable accommodation policies and procedures at http://www.jobs.irs.gov/midcareer/reasonable-accommodation.html. We will provide reasonable accommodation to applicants with disabilities on a case-by-case basis; please contact us if you require this for any part of the application and hiring process.If you are an applicant with a disability, you may contact the IRS Disability Employment Program Coordinator, at HCO.PHLSEC4EXTAPPS@IRS.GOVabout special appointment authorities for persons with disabilities, in addition to applying for this job announcement.To begin, either click the “Create a New Account” button and follow the prompts to register or if you previously registered, click the \"Apply Online\" button and follow the prompts.You will be re-directed to Treasury’s CareerConnector system to complete your application process; answer the online questions, and submit all required documents. (To submit supporting documents, click one of the available options; Upload; Fax; or Reuse existing documents. To protect your privacy, we suggest you first remove your SSN). Also, go to “My Account” to view and update your information, as necessary.To complete, you must click the “Finish” button located at the bottom of the “Application Review” page.To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application and the documentation received.To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.If there is a significant interest in this announcement, the announcement may close prior to the closing date. If there is not a significant number of applications the announcement closing date may be extended.Any required documents should be submitted at the time that you apply as documents will not be accepted after the vacancy closes.If you are experiencing system issues with your application, please contact the CareerConnector Help Desk at careerconnectorhelp@treasury.gov and/or the USAJOBS Help Desk.",
                            "WhatToExpectNext": "You may check the status of your application for this position at any time by logging onto the USAJOBS “My Account” tab and clicking on “Application Status”. For a more detailed update of your application status, you may click on “more information.”Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.",
                            "RequiredDocuments": "A complete application includes 1. A resume, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you will not be considered for this position (or may not receive the special consideration for which you may be eligible).All applicants are required to submit a resume either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) Cover LetterTo receive full credit for relevant experience, please list the month/year and number of hours worked for experience listed on your resume. We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions. Please view resume tips ResumeEDUCATION DOCUMENTATION Submit an unofficial copy of your transcripts or equivalent. An official transcript will be required if you are selected. A college or university degree must be accredited (or pre-accredited) and recognized by the U.S. Department of Education. Please refer to: Department of Education Accreditation page.",
                            "Benefits": "We offer a workplace that is respectful, fair and values diversity. Our comprehensive benefits are very generous - helping you to reach your personal goals by supporting your professional growth.Student volunteers are not eligible for benefits such as sick or annual leave, health or life insurance, transit subsidy, or payment of any kind from the IRS.",
                            "OtherInformation": "Volunteer Service Information: Student Volunteers assigned to teams with Internal Revenue Agents may have an opportunity to travel locally with the Internal Revenue Agents to conduct field case audit. Local travel for voluntary field case audits will be at students' expense.CONDITIONS OF STUDENT VOLUNTEER PROGRAM: If selected for this opportunity, you will be required to:Relocation expenses will not be paid.Selectees must submit official transcripts and proof of enrollment in a degree seeking program at an accredited university.Student must sign and adhere to the Internal Revenue Service Student Volunteer Program Agreement.A representative from selectees' school must sign the Internal Revenue Service Student Volunteer Program Agreement form.Student is responsible for working with school academic advisor/counselor to request course credits for the IRS Student Volunteer program.Student must maintain student eligibility and enrollment throughout the duration of the program. Must be actively enrolled at an accredited institution. Graduated students may not volunteer beyond his/her graduation date without proof of future enrollment in an accredited university.If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.Complete a Declaration for Federal Employment to determine your suitability for Federal volunteer service.Provide information to successfully complete a background investigation. Applicants must have a successfully adjudicated FBI criminal history record check (fingerprint check) and a NACI or equivalent.Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9 (http://www.uscis.gov/files/form/i-9.pdf); one must be a valid state or federal government-issued picture identification. Federal law requires verification of the identity and eligibility of all new hires in the U.S. Student volunteer must maintain PIV credential eligibility during their service with the Department of the Treasury.Undergo a federal income tax verification. Federal law requires all employers to verify the identity and eligibility of all persons selected to volunteer in the United States. The Internal Revenue Service (IRS) participates in e-Verify (Employment Verification). IRS will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from your Form I-9 to confirm work authorization. If it cannot be confirmed that you are authorized to work, we will provide you written instructions and an opportunity to contact SSA and/or DHS before taking adverse action against you, including terminating your volunteer service.The employment of any candidate, including a current employee or a new hire, selected for this position may be conditional upon classification and/or audit of federal tax returns. This audit may include up to 2 years of returns.",
                            "KeyRequirements": [
                                "Please refer to \"Conditions of Employment.\"",
                                "Click \"Print Preview\" to review the entire announcement before applying."
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                            "JobSummary": "The U.S. Department of the Treasury has a distinguished history dating back to the founding of our nation. As the steward of U.S. economic and financial systems, Treasury is a major and influential leader in today's global economy. We have over 100,000 employees across the country and around the world. Come Join the Department of the Treasury and Invest in Tomorrow.WHAT DOES A STUDENT VOLUNTEER DO? A Student Volunteer has the opportunity to supplement his/her education by gaining experience in public service. The Student Volunteer gains work experience in the areas of tax law and tax auditing techniques, economics, law enforcement or information technology. You will volunteer side-by-side with professional Internal Revenue Agents, Economists, Computer Auditors and Computer Research Analysts. The IRS Student Volunteer Program is designed to give students a unique opportunity to witness the Internal Revenue Service's vital mission of \"providing America's taxpayers top-quality service by helping them understand and meet their tax responsibilities and enforce the law with integrity and fairness to all.\"WHAT IS THE LARGE BUSINESS AND INTERNATIONAL (LB&I) DIVISION OF THE INTERNAL REVENUE SERVICE? The Large Business and International (LB&I) business unit provides service and enforcement activities to support tax compliance of businesses and related entities with assets of $10 million or more, as well as small U.S. businesses engaged in international, U.S. citizens abroad, and foreign persons and businesses with a U.S. tax requirement. As our name suggests, international tax administration is an important part of what we do in LB&I. Regardless of where you serve, you will be supported by a variety of specialists (economists, engineers, field specialists and subject matter experts) as you tackle the most complex foreign and domestic tax issues.There is 1 Competent Authority Analyst position available in Washington, DC for LBI Treaty and Transfer Pricing Operations.This is an open continuous announcement to allow applicants to submit their applications at any time; however they will not be eligible for referral unless the application is received on or prior to the cut-off dates.Cut off dates are:March 10, 2017 with an anticipated start date of May 30,2017.June 9, 2017 with an anticipated start date of Sept 5, 2017October 13, 2017 with an anticipcated start date of Jan 8, 2018",
                            "WhoMayApply": {
                                "Name": "U.S. CITIZEN STUDENTS OR NATIONALS ENROLLED OR ACCEPTED FOR ENROLLMENT AS A DEGREE SEEKING GRADUATE STUDENT IN ACCOUNTING, TAXATION, TAX LAW, ECONOMICS, INFORMATION TECHNOLOGY OR RELATED FIELDS AT AN ACCREDITED UNIVERSITY/COLLEGE.NO PRIOR FEDERAL EXPERIENCE IS REQUIRED",
                                "Code": "15669"
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                            "LocationName": "Plantation, Florida",
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                            "CountryCode": "United States",
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                            "CityName": "Austin, Texas",
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                    "PositionOfferingType": [
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                            "Name": "Vacancy announcement may close prior to closing date or may be extended based on applicant pool.",
                            "Code": "15323"
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                    "QualificationSummary": "QUALIFICATIONS/ELIGIBILITY REQUIREMENTS: You must meet the following eligibility and basic requirements by the closing date of this announcement.You must be a United States Citizen and be at least 16 years old. ANDEnrolled on at least a half-time basis as defined by your educational institution and be in good academic standing as defined by your educational institution ANDSubmit proof of student eligibility and enrollment for the duration of the student volunteer opportunityIn addition to the above, student volunteer assignments will be determined based on field of study. For assignments with an Internal Revenue Agent, Internal Revenue Agent (Computer Audit Specialist) or Internal Revenue Agent (International Examiner) Team, you must be enrolled or accepted for enrollment as a graduate level degree-seeking student in one or more of the following academic major(s) or related field(s):• Accounting• Auditing• Business Administration/Business Management• Computer Science• Finance• Law• Legal Studies• Statistical/Quantitative Methods• Taxation",
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                    "PositionStartDate": "2017-02-02",
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                        "Details": {
                            "MajorDuties": "As a Student Volunteer you will: Plan and complete work assignments on timeCollect and analyze relevant informationPrepare quality draft documentsCommunicate relevant and accurate information, clearly and concisely during formal or informal meetingsCollaborate with others to accomplish goalsContribute to team effortsUse various enterprise tools and technology to prepare and share documentsPlease note that the list above is intended to provide applicants with a general overview of the duties and responsibilities. Specific duties and responsibilities associated with this volunteer opportunity will vary based on the specific assignment (e.g., Revenue Agent Teams, etc.,). WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov",
                            "Education": "",
                            "Requirements": "Students must maintain student eligibility and enrollment throughout the duration of the student volunteer opportunity and must be actively enrolled at an accredited institution.Applicants who have graduated or will graduate prior to the completion of the Student Volunteer Program are ineligible to participate without proof of future enrollment at an accredited university.Student Volunteers assigned to teams with Internal Revenue Agents may have an opportunity to travel locally with the Internal Revenue Agents to conduct field case audit. Local travel for voluntary field case audits will be at students' expense. Specific schedule will be at least 4 hrs per day and up to 20 hrs per week. Work schedule will be set upon selection.",
                            "Evaluations": "Your application includes your résumé, responses to the online questions, and required supporting documents. Please be sure that your résumé includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a “not qualified” determination.Rating: Your application will be evaluated on your responses to the online questions, resume, experience, education, transcripts and training related to this position. Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application.Referral: Your application may be referred to a selecting official for consideration in date order of application. Applicants will be considered on an as needed basis based on the time, and date that applications are received until all student volunteer opportunities are filled. You may be required to participate in a selection interview. We will not reimburse costs related to the interview such as travel to and from the interview site. To preview questions please click here.",
                            "HowToApply": "The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.Treasury believes in a working environment that supports inclusion; please view our reasonable accommodation policies and procedures at http://www.jobs.irs.gov/midcareer/reasonable-accommodation.html. We will provide reasonable accommodation to applicants with disabilities on a case-by-case basis; please contact us if you require this for any part of the application and hiring process.If you are an applicant with a disability, you may contact the IRS Disability Employment Program Coordinator, at HCO.PHLSEC4EXTAPPS@IRS.GOV about special appointment authorities for persons with disabilities, in addition to applying for this job announcement.To begin, either click the “Create a New Account” button and follow the prompts to register or if you previously registered, click the \"Apply Online\" button and follow the prompts.You will be re-directed to Treasury’s CareerConnector system to complete your application process; answer the online questions, and submit all required documents. (To submit supporting documents, click one of the available options; Upload; Fax; or Reuse existing documents. To protect your privacy, we suggest you first remove your SSN). Also, go to “My Account” to view and update your information, as necessary.To complete, you must click the “Submit Application” button located at the bottom of the “Application Review” page.To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application and the documentation received.To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete. Any required documents should be submitted at the time that you apply as documents will not be accepted after the vacancy closes.If you are experiencing system issues with your application, please contact the CareerConnector Help Desk at careerconnectorhelp@treasury.gov and/or the USAJOBS Help Desk.",
                            "WhatToExpectNext": "You may check the status of your application for this position at any time by logging onto the USAJOBS My Account tab and clicking on Application Status. For a more detailed update of your application status, you may click on more information.Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.",
                            "RequiredDocuments": "A complete application includes 1. A resume, 2. Vacancy question responses, 3. Provide proof of education (transcripts) unofficial is acceptable when submitting online application or proof of enrollment. and 4. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you will not be considered for this position (or may not receive the special consideration for which you may be eligible). All applicants are required to submit a resume either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) cover letterTo receive full credit for relevant experience, please list the month/year and number of hours worked for experience listed on your resume. We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions. Please view resume tips ResumeEDUCATION DOCUMENTATION: You must submit dated documentation verifying you meet the definition of student. (e.g. an unofficial transcripts). An official transcript will be required if you are selected.A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.",
                            "Benefits": "",
                            "OtherInformation": "CONDITIONS OF STUDENT VOLUNTEER PROGRAM: If applicable, you will be required to:• Selectees must submit official transcripts and proof of enrollment in a degree seeking program at an accredited university.• Student volunteers do not receive payment of any kind from the IRS.• Relocation expenses will not be paid.• Student must sign and adhere to the Internal Revenue Service Student Volunteer Program Agreement.• A representative from selectees' school must sign the Internal Revenue Service Student Volunteer Program Agreement form.• Must be a student in good academic standing as defined by institution.• Student is responsible for working with school academic advisor/counselor to request course credits for the IRS Student Volunteer program.• Student must maintain student eligibility and enrollment throughout the duration of the program. Must be actively enrolled at an accredited institution. Graduated students may not volunteer beyond his/her graduation date without proof of future enrollment in an accredited university.• The employment of any candidate, including a current employee or a new hire, selected for this position may be conditional upon classification and/or audit of federal tax returns. This audit may include up to 2 years of returns.• If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.• Complete a Declaration for Federal Employment to determine your suitability for Federal volunteer service.• Provide information to successfully complete a background investigation. Applicants must have a successfully adjudicated FBI criminal history record check (fingerprint check) and a NACI or equivalent.• Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9 (http://www.uscis.gov/files/form/i-9.pdf); one must be a valid state or federal government-issued picture identification. Federal law requires verification of the identity and eligibility of all new hires in the U.S. Student volunteer must maintain PIV credential eligibility during their service with the Department of the Treasury.• Undergo a federal income tax verification. Federal law requires all employers to verify the identity and eligibility of all persons selected to volunteer in the United States. The Internal Revenue Service (IRS) participates in e-Verify (Employment Verification). IRS will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from your Form I-9 to confirm work authorization. If it cannot be confirmed that you are authorized to work, we will provide you written instructions and an opportunity to contact SSA and/or DHS before taking adverse action against you, including terminating your volunteer service.",
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                                "* Click \"Print Preview\" to review the entire announcement before applying."
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                            "JobSummary": "The U.S. Department of the Treasury has a distinguished history dating back to the founding of our nation. As the steward of U.S. economic and financial systems, Treasury is a major and influential leader in today's global economy. We have over 100,000 employees across the country and around the world. Come Join the Department of the Treasury and Invest in Tomorrow.WHAT DOES A STUDENT VOLUNTEER DO? A Student Volunteer has the opportunity to supplement his/her education by gaining experience in public service. The Student Volunteer gains work experience in the areas of tax law and tax auditing techniques, economics, law enforcement or information technology. You will volunteer side-by-side with professional Internal Revenue Agents, Internal Revenue Agents (Computer Audit Specialists) or Internal Revenue Agents (International Examiners). The IRS Student Volunteer Program is designed to give students a unique opportunity to witness the Internal Revenue Service's vital mission of \"providing America's taxpayers top-quality service by helping them understand and meet their tax responsibilities and enforce the law with integrity and fairness to all.\"WHAT IS THE LARGE BUSINESS AND INTERNATIONAL (LB&I) DIVISION OF THE INTERNAL REVENUE SERVICE? The Large Business and International (LB&I) business unit provides service and enforcement activities to support tax compliance of businesses and related entities with assets of $10 million or more, as well as small U.S. businesses engaged in international, U.S. citizens abroad, and foreign persons and businesses with a U.S. tax requirement. As our name suggests, international tax administration is an important part of what we do in LB&I. Regardless of where you serve, you will be supported by a variety of specialists (economists, engineers, field specialists and subject matter experts) as you tackle the most complex foreign and domestic tax issues.There are 5 positions available in the following locations for LBI Witholding and International Compliance:3-New York, NY1-Plantation, FL1- Austin TXThis is an open continuous announcement to allow applicants to submit their applications at any time; however they will not be eligible for referral unless the application is received on or prior to the cut-off dates.Cut off dates are:March 10, 2017 with an anticipated start date of May 30,2017.June 9, 2017 with an anticipated start date of Sept 5, 2017October 13, 2017 with an anticipcated start date of Jan 8, 2018",
                            "WhoMayApply": {
                                "Name": "• U.S. CITIZEN STUDENTS OR NATIONALS ENROLLED OR ACCEPTED FOR ENROLLMENT AS A DEGREE SEEKING GRADUATE STUDENT IN ACCOUNTING, TAXATION, TAX LAW OR RELATED FIELDS AT AN ACCREDITED UNIVERSITY/COLLEGE.• NO PRIOR FEDERAL EXPERIENCE IS REQUIRED",
                                "Code": "15669"
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                    "PositionLocationDisplay": "Ogden, Utah",
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                            "Code": "15323"
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                    "QualificationSummary": "You must meet the following requirements by the closing date of this announcement:BASIC REQUIREMENTS:You must maintain student eligibility and enrollment throughout the duration of the student volunteer opportunity (Applicants must be actively enrolled at an accredited institution). Applicants who have graduated or will graduate prior to the completion of the Student Volunteer Program are ineligible to participate without proof of future enrollment at an accredited university. Student volunteers' assignments will be determined based on their field of study. For assignments with Internal Revenue Agents, Competent Authority Analysts, Tax Specialists, Economists, Computer Audit Specialists or Computer Research Analysts, you must meet the following requirement in addition to the requirements above.To be considered for a student volunteer assignment with an Internal Revenue Agent, Computer Audit Specialist, Competent Authority or Tax Specialist Team, you must be enrolled or accepted for enrollment as a graduate level degree-seeking student in one or more of the following academic major(s) or related field(s):AccountingAuditingBusiness Administration/Business ManagementComputer ScienceFinanceLawLegal StudiesStatistical/Quantitative MethodsTaxation To be considered for a student volunteer assignment with an Economist Team, you must be enrolled or accepted for enrollment as a graduate level degree-seeking student in the following academic major or related field:EconomicsTo be considered for a student volunteer assignment with a Computer Research Analyst Team, you must be enrolled or accepted for enrollment as a graduate level degree-seeking student in one or more of the following academic major(s) or related field(s):Computer ScienceEngineeringInformation ScienceInformation Systems ManagementMathematicsOperations ResearchStatistical/Quantitative MethodsStatisticsTechnology management",
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                            "MajorDuties": "As a Student Volunteer you will: Plan and complete work assignments on timeCollect and analyze relevant informationPrepare quality draft documentsCommunicate relevant and accurate information, clearly and concisely during formal or informal meetingsCollaborate with others to accomplish goalsContribute to team effortsUse various enterprise tools and technology to prepare and share documentsPlease note that the list above is intended to provide applicants with a general overview of the duties and responsibilities. Specific duties and responsibilities associated with this volunteer opportunity will vary based on the specific assignment (e.g., Revenue Agent Teams, Economist Teams, Computer Research Analyst Teams, etc.,). WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov.",
                            "Education": "",
                            "Requirements": "ANDYou must be at least 16 years old; Be enrolled on at least a half-time basis as defined by your educational institution; be in good academic standing as defined by your educational institution.",
                            "Evaluations": "Your application includes your resume, responses to the online questions, and transcripts. Please be sure that your resume and transcripts includes detailed information to support your eligibility for this opportunity; failure to provide sufficient evidence in your resume and transcripts may result in a “not qualified” determination.Rating: If you are tentatively eligible for this volunteer opportunity based upon your resume, transcripts, and responses to the application questions, your application may be referred to the selecting official for review and consideration for an interview. Referral: Qualified and eligible students will be referred in order of date of application. Applicants will be considered on an as needed basis based on the time and date that applications are received until all student volunteer opportunities are filled.Candidates may be contacted for an interview. If selected for an interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring polices), students will be responsible to pay for travel to interview sites. To preview questions please click here.",
                            "HowToApply": "The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.Treasury believes in a working environment that supports inclusion; please view our reasonable accommodation policies and procedures at http://www.jobs.irs.gov/midcareer/reasonable-accommodation.html. We will provide reasonable accommodation to applicants with disabilities on a case-by-case basis; please contact us if you require this for any part of the application and hiring process.If you are an applicant with a disability, you may contact the IRS Disability Employment Program Coordinator, at HCO.PHLSEC4EXTAPPS@IRS.GOVabout special appointment authorities for persons with disabilities, in addition to applying for this job announcement.To begin, either click the “Create a New Account” button and follow the prompts to register or if you previously registered, click the \"Apply Online\" button and follow the prompts.You will be re-directed to Treasury’s CareerConnector system to complete your application process; answer the online questions, and submit all required documents. (To submit supporting documents, click one of the available options; Upload; Fax; or Reuse existing documents. To protect your privacy, we suggest you first remove your SSN). Also, go to “My Account” to view and update your information, as necessary.To complete, you must click the “Finish” button located at the bottom of the “Application Review” page.To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application and the documentation received.To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.If there is a significant interest in this announcement, the announcement may close prior to the closing date. If there is not a significant number of applications the announcement closing date may be extended.Any required documents should be submitted at the time that you apply as documents will not be accepted after the vacancy closes.If you are experiencing system issues with your application, please contact the CareerConnector Help Desk at careerconnectorhelp@treasury.gov and/or the USAJOBS Help Desk.",
                            "WhatToExpectNext": "You may check the status of your application for this position at any time by logging onto the USAJOBS “My Account” tab and clicking on “Application Status”. For a more detailed update of your application status, you may click on “more information.”Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.",
                            "RequiredDocuments": "A complete application includes 1. A resume, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you will not be considered for this position (or may not receive the special consideration for which you may be eligible).All applicants are required to submit a resume either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) Cover LetterTo receive full credit for relevant experience, please list the month/year and number of hours worked for experience listed on your resume. We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions. Please view resume tips ResumeEDUCATION DOCUMENTATION Submit an unofficial copy of your transcripts or equivalent. An official transcript will be required if you are selected. A college or university degree must be accredited (or pre-accredited) and recognized by the U.S. Department of Education. Please refer to: Department of Education Accreditation page.",
                            "Benefits": "We offer a workplace that is respectful, fair and values diversity. Our comprehensive benefits are very generous - helping you to reach your personal goals by supporting your professional growth.Student volunteers are not eligible for benefits such as sick or annual leave, health or life insurance, transit subsidy, or payment of any kind from the IRS.",
                            "OtherInformation": "Volunteer Service Information: Student Volunteers assigned to teams with Internal Revenue Agents may have an opportunity to travel locally with the Internal Revenue Agents to conduct field case audit. Local travel for voluntary field case audits will be at students' expense.CONDITIONS OF STUDENT VOLUNTEER PROGRAM: If selected for this opportunity, you will be required to:Relocation expenses will not be paid.Selectees must submit official transcripts and proof of enrollment in a degree seeking program at an accredited university.Student must sign and adhere to the Internal Revenue Service Student Volunteer Program Agreement.A representative from selectees' school must sign the Internal Revenue Service Student Volunteer Program Agreement form.Student is responsible for working with school academic advisor/counselor to request course credits for the IRS Student Volunteer program.Student must maintain student eligibility and enrollment throughout the duration of the program. Must be actively enrolled at an accredited institution. Graduated students may not volunteer beyond his/her graduation date without proof of future enrollment in an accredited university.If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.Complete a Declaration for Federal Employment to determine your suitability for Federal volunteer service.Provide information to successfully complete a background investigation. Applicants must have a successfully adjudicated FBI criminal history record check (fingerprint check) and a NACI or equivalent.Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9 (http://www.uscis.gov/files/form/i-9.pdf); one must be a valid state or federal government-issued picture identification. Federal law requires verification of the identity and eligibility of all new hires in the U.S. Student volunteer must maintain PIV credential eligibility during their service with the Department of the Treasury.Undergo a federal income tax verification. Federal law requires all employers to verify the identity and eligibility of all persons selected to volunteer in the United States. The Internal Revenue Service (IRS) participates in e-Verify (Employment Verification). IRS will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from your Form I-9 to confirm work authorization. If it cannot be confirmed that you are authorized to work, we will provide you written instructions and an opportunity to contact SSA and/or DHS before taking adverse action against you, including terminating your volunteer service.The employment of any candidate, including a current employee or a new hire, selected for this position may be conditional upon classification and/or audit of federal tax returns. This audit may include up to 2 years of returns.",
                            "KeyRequirements": [
                                "Please refer to \"Conditions of Employment.\"",
                                "Click \"Print Preview\" to review the entire announcement before applying."
                            ],
                            "WithinArea": "False",
                            "CommuteDistance": "0",
                            "DrugTestRequired": "",
                            "JobSummary": "The U.S. Department of the Treasury has a distinguished history dating back to the founding of our nation. As the steward of U.S. economic and financial systems, Treasury is a major and influential leader in today's global economy. We have over 100,000 employees across the country and around the world. Come Join the Department of the Treasury and Invest in Tomorrow.WHAT DOES A STUDENT VOLUNTEER DO? A Student Volunteer has the opportunity to supplement his/her education by gaining experience in public service. The Student Volunteer gains work experience in the areas of tax law and tax auditing techniques, economics, law enforcement or information technology. You will volunteer side-by-side with professional Internal Revenue Agents, Economists, Computer Auditors and Computer Research Analysts. The IRS Student Volunteer Program is designed to give students a unique opportunity to witness the Internal Revenue Service's vital mission of \"providing America's taxpayers top-quality service by helping them understand and meet their tax responsibilities and enforce the law with integrity and fairness to all.\"WHAT IS THE LARGE BUSINESS AND INTERNATIONAL (LB&I) DIVISION OF THE INTERNAL REVENUE SERVICE? The Large Business and International (LB&I) business unit provides service and enforcement activities to support tax compliance of businesses and related entities with assets of $10 million or more, as well as small U.S. businesses engaged in international, U.S. citizens abroad, and foreign persons and businesses with a U.S. tax requirement. As our name suggests, international tax administration is an important part of what we do in LB&I. Regardless of where you serve, you will be supported by a variety of specialists (economists, engineers, field specialists and subject matter experts) as you tackle the most complex foreign and domestic tax issues.There is 1 Tax Analyst position available in Ogden, UT for LBI Withholding and International Individual Compliance.This is an open continuous announcement to allow applicants to submit their applications at any time; however they will not be eligible for referral unless the application is received on or prior to the cut-off dates.Cut off dates are:March 10, 2017 with an anticipated start date of May 30,2017.June 9, 2017 with an anticipated start date of Sept 5, 2017October 13, 2017 with an anticipcated start date of Jan 8, 2018",
                            "WhoMayApply": {
                                "Name": "U.S. CITIZEN STUDENTS OR NATIONALS ENROLLED OR ACCEPTED FOR ENROLLMENT AS A DEGREE SEEKING GRADUATE STUDENT IN ACCOUNTING, TAXATION, TAX LAW, ECONOMICS, INFORMATION TECHNOLOGY OR RELATED FIELDS AT AN ACCREDITED UNIVERSITY/COLLEGE.NO PRIOR FEDERAL EXPERIENCE IS REQUIRED",
                                "Code": "15669"
                            },
                            "LowGrade": "00",
                            "HighGrade": "00",
                            "OrganizationCodes": "TR/TR93",
                            "Relocation": "False",
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                "MatchedObjectDescriptor": {
                    "PositionID": "17CS3-WIB0590-0962-5-8-ES",
                    "PositionTitle": "Contact Representative *Seasonal, 12 Month Roster*",
                    "PositionURI": "https://www.usajobs.gov:443/GetJob/ViewDetails/474494300",
                    "ApplyURI": [
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                    "PositionLocationDisplay": "Saint Louis, Missouri",
                    "PositionLocation": [
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                            "LocationName": "Saint Louis, Missouri",
                            "CountryCode": "United States",
                            "CountrySubDivisionCode": "Missouri",
                            "CityName": "Saint Louis, Missouri",
                            "Longitude": -90.19952,
                            "Latitude": 38.62774
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                    "OrganizationName": "Internal Revenue Service",
                    "DepartmentName": "Department of the Treasury",
                    "JobCategory": [
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                            "Name": "Contact Representative",
                            "Code": "0962"
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                    "JobGrade": [
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                            "Code": "GS"
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                    "PositionSchedule": [
                        {
                            "Name": "Full-Time",
                            "Code": "1"
                        }
                    ],
                    "PositionOfferingType": [
                        {
                            "Name": "Seasonal",
                            "Code": "15317"
                        }
                    ],
                    "QualificationSummary": "You must meet the following requirements by the closing date of this announcement.GS-05 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Specialized experience for this position includes: experience gained in an environment conducting face to face and/or telephone interviews (e.g., collection agency, telemarketing, customer service, sales) resolving problems and issues. Experience working simple arithmetic (e.g. basic accounting, credits and debits, balancing checking account). ORYou may substitute education for specialized experience as follows: A Bachelor’s degree or four (4) years of education above high school in any field of study from an accredited college or university. ORYou may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questionsGS-06 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 grade level in the Federal service. Specialized experience for this position includes: experience applying the methods, precedents, and guidelines related to individual and/or business accounts to determine the appropriate amount of tax, penalties, interest, or payments. Professionally communicating specialized information with internal and external customers verbally or in writing to clarify and resolve their account or tax issues. Experience working and/or dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position to resolve tax, penalties, interest or payment issues. Experience using interviewing techniques (e.g., disclosure requirements) to obtain and exchange information regarding reported or under-reported items.GS-07 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-06 grade level in the Federal service. Specialized experience for this position includes: experience applying standard/procedural methods, precedents, and guidelines related to individual and/or business accounts, collection techniques and enforcement actions to calculate the appropriate amount of tax, penalties, interest, or payments. Professionally communicating specialized information with internal and external customers verbally or in writing to clarify and resolve their account or tax issues. Experience working and/or dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position as to the determination of their account. Experience using interviewing techniques (e.g., disclosure requirements) to obtain and exchange information regarding reported or under-reported Experience using on-line systems, research materials and processing procedures to respond to account issues.GS-08 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. Specialized experience for this position includes: experience applying methods, precedents, and guidelines related to individual and/or business accounts, collection techniques and enforcement actions to calculate the appropriate amount of tax, penalties, interest, or payments and advise them of their taxpayer rights and appeals procedures. Professionally communicating specialized information with internal and external customers verbally or in writing to clarify and resolve their account or tax issues and to fully advise the taxpayer of options available for meeting tax obligations. Experience working, researching accounts and dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position as to the determination of their account. Experience using interviewing techniques (e.g., disclosure requirements) to obtain and exchange information regarding reported or under-reported items. Experience using on-line systems, investigative techniques and procedures to research materials to make determinations of the informational sources.-The experience may have been gained in the public sector, private sector or VolunteerService. One year of experience refers to full-time work; part-time work is considered on a prorated basis.-To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.In addition to the above requirements, you must have been at the next lower grade level of the grade you are applying to for 52 weeks (time-in-grade requirement).",
                    "PositionRemuneration": [
                        {
                            "MinimumRange": "15.84",
                            "MaximumRange": "28.25",
                            "RateIntervalCode": "Per Hour"
                        }
                    ],
                    "PositionStartDate": "2017-07-17",
                    "PositionEndDate": "2018-05-20",
                    "PublicationStartDate": "2017-07-17",
                    "ApplicationCloseDate": "2018-05-20",
                    "PositionFormattedDescription": [
                        {
                            "Label": "Dynamic Teaser",
                            "LabelDescription": "Hit highlighting for keyword searches."
                        }
                    ],
                    "UserArea": {
                        "Details": {
                            "MajorDuties": "As a Customer Service Representative, you will:Communicate with individual taxpayers, their representatives, professional stakeholders, and other government officials.Complete contacts, i.e., conduct telephone interviews with a wide range of individuals who have varying degrees of understanding, and provides full explanations to specific inquiries.Respond to a wide range of inquiries involving laws, rules and regulations, each having different conditions, reporting requirements, or other regulatory provisions; Regulations and policies subject to frequent legislative changes, amendments or precedent decisions that affect specific conditions.Elicit sensitive, personal and financial information.Make determinations and uses sound judgment concerning controversial matters in reporting the degree to which the individual understood their responsibilities.Develop, analyze and evaluate information involving the research of records and the nature of each inquiry.Explain what future actions are necessary to achieve voluntary compliance by computing and/or advising on tax liability and probable assessment of taxes.Use sophisticated interviewing techniques; the employee reviews individual circumstances and goals, and advises on the most advantageous ways to meet them.If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov",
                            "Education": "",
                            "Requirements": "-",
                            "Evaluations": "Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a “not qualified” determination. Rating: Your application will be evaluated on the CJEs of the position to be filled per the National Agreement Article 13. Your application will also be rated and ranked among others, based on your responses to the online questions, regarding your experience, education, training, performance appraisals and awards relevant to the duties of this position. IRS employees may obtain most recent awards listing at https://persinfo.web.irs.gov/Your rating may be lowered, if your responses to the online questions are not supported by the education and/or experience described in your application.Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration.You may be required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring polices). We will not reimburse costs related to the interview such as travel to and from the interview site.If you are a displaced or surplus Treasury employee eligible for the Career Transition Assistance Plan (CTAP), you must receive a score of 80 or better to be rated as well qualified to receive special selection priority. To preview questions please click here.",
                            "HowToApply": "The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.Treasury believes in a working environment that supports inclusion; please view our reasonable accommodation policies and procedures at http://jobs.irs.gov/seasonal/reasonable-accommodation.html We will provide reasonable accommodation to applicants with disabilities on a case-by-case basis. Please contact Kimberly Harding at 816-499-4400 if you require this for any part of the application and hiring process. To begin, either click the \"Create a New Account\" button and follow the prompts to register or if you previously registered, click the \"Apply Online\" button and follow the prompts.You will be re-directed to Treasury's CareerConnector system to complete your application process; answer the online questions, and submit all required documents. (To submit supporting documents, click one of the available options; Upload; Fax; or Reuse existing documents. To protect your privacy, we suggest you first remove your SSN). Also, go to \"My Account\" to view and update your information, as necessary.To complete, you must click the \"Submit Application\" button located at the bottom of the \"Application Review\" page.To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received.To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.If you are experiencing system issues with your application, please contact the CareerConnector Help Desk at careerconnectorhelp@treasury.gov and/or the USAJOBS Help Desk.",
                            "WhatToExpectNext": "You may check the status of your application for this position at any time by logging onto the USAJOBS “My Account” tab and clicking on “Application Status.” For a more detailed update of your application status, you may click on “more information.”Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.",
                            "RequiredDocuments": "A complete application includes 1. A resume, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you will not be considered for this position (or may not receive the special consideration for which you may be eligible).All applicants are required to submit a resume either by creating one in USAJOBS or uploading one of their own choosing. https://www.jobs.irs.gov/sites/default/files/wysiwyg-uploads/files/Cover%20Letter%20Tips.pdf (Cover letters are optional). To receive full credit for relevant experience, please list the month/year and number of hours worked for experience listed on your resume. We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions. Please view Resume TipsCareer Transition Assistance Plan (CTAP) Documentation: If you are a displaced or surplus Treasury employee, click CTAP for eligibility and a detailed list of required documents. IRS CTAP eligibles can apply for jobs within and outside the commuting area.IRS Reassignment Preference Program (RPP): You must meet the requirements in your RPP notice. Submit a copy of your RPP Notice along with a copy of your most recent annual performance appraisal. Your performance appraisal must have a fully successful or higher overall rating.Performance Appraisal/Awards: Submit a copy of your most recent completed performance appraisal.If a revalidated appraisal is used for merit promotion, the supervisor must prepare a narrative for each critical job element that does not have a narrative describing the performance in the appraisal period covered by the rating.Note: If you are a manager or management official, your most recent annual performance appraisal must be used for the overall rating identified.Education Documentation: If you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. If the position has specific education requirements and you are currently (or have previously been) in the Federal job series to be filled, there is no need to submit a transcript or equivalent at this time.An official transcript will be required if you are selected.A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.",
                            "Benefits": "",
                            "OtherInformation": "POSITION DESCRIPTION: GS-05 92405, GS-06 92406, GS-07 92407, GS-08 92408 - A PM/C SharePoint site is available for IRS Employees at: https://organization.ds.irsnet.gov/sites/HCOETS/PMC/SPDLibrary/SitePages/Home.aspxCONDITIONS OF EMPLOYMENT: We may select from this announcement or any other source to fill one or more vacancies.This is a bargaining unit position.Alternative work schedule, staggered work hours or telework may be available.Tour of Duty: Monday - Friday, 9:30 am-6:00 pm.Training will be Monday - Friday, 8:00 am-4:30 pm.Eligible for health and life insurance.This is a seasonal full time position for 6 months and subject to recall when workload increases.",
                            "KeyRequirements": [
                                "Please refer to \"Conditions of Employment.\"",
                                "Click \"Print Preview\" to review the entire announcement before applying.",
                                "Must be a U.S. Citizen or National",
                                "IRS Employees on Career or Career Conditional Appointments"
                            ],
                            "WithinArea": "False",
                            "CommuteDistance": "0",
                            "DrugTestRequired": "",
                            "JobSummary": "WHAT DOES A CONTACT REPRESENTATIVE DO? A Contact Representative, commonly referred to as a Customer Service Representative, carries out a full range of responsibilities in resolving issues and obtaining information relative to the tax administration process. The Customer Service Representative provides a full range of administrative and technical assistance to individuals and businesses. Although contacts are primarily by telephone, the employee is the point of contact when the customer desires authoritative technical and procedural information and assistance whether by phone, written or electronic mail correspondence. The work involves diverse issues that cannot be answered or resolved routinely. In this role, contacts often involve interpreting a wide range of tax processing regulatory requirements and procedures as administered by the organization for which you are assigned within the Internal Revenue Service. WHAT IS THE WAGE & INVESTMENT (W&I) DIVISION? The Wage & Investment Division (W&I) serves about 122 million taxpayers who file upwards of 94 million returns each year. Key W&I objectives are to provide high-quality taxpayer assistance, and to enable taxpayers to transact and communicate electronically to file their returns, make payments and receive assistance. W&I partners with private organizations to provide assistance to such disadvantaged groups as elderly and low-income taxpayers.110 positions in W&I Service Center, Saint Louis Accounts Management Operation, located at 1222 Spruce, Saint Louis, MO 63103 (MO106)***This is a roster announcement open continuously and allows applicants to apply up to the last cut off date listed in the announcement. The roster will be used to fill positions throughout the next 12 months. We are projecting approximately 110 vacancies may be filled during the life of this roster open period of 7/10/17 to 5/20/18 – selections may be made through 8/20/18.Contingent upon funding and space requirements, one or more vacancies may be filled in the individual PODs listed below as they become available in that location during the life of this roster. Applicants need to apply and be eligible by 11:59 pm Eastern Time (ET) at the close of each of the following cutoff dates to be considered: 7/28/17, 11/20/2017, 2/19/2018 and 05/20/2018. Applicants may also update their applications by the cut off dates listed",
                            "WhoMayApply": {
                                "Name": "-Current IRS Internal/Agency Employees",
                                "Code": "15511"
                            },
                            "LowGrade": "05",
                            "HighGrade": "08",
                            "OrganizationCodes": "TR/TR93",
                            "Relocation": "False",
                            "HiringPath": [
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                "RelevanceRank": 0
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            {
                "MatchedObjectId": "474542400",
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                    "PositionID": "17CW2-WIB0580-0962-5-KB",
                    "PositionTitle": "Contact Representative *Seasonal, 12 Month Roster*",
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                    "PositionLocationDisplay": "Chamblee, Georgia",
                    "PositionLocation": [
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                            "LocationName": "Chamblee, Georgia",
                            "CountryCode": "United States",
                            "CountrySubDivisionCode": "Georgia",
                            "CityName": "Chamblee, Georgia",
                            "Longitude": -84.29867,
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                    ],
                    "OrganizationName": "Internal Revenue Service",
                    "DepartmentName": "Department of the Treasury",
                    "JobCategory": [
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                            "Name": "Contact Representative",
                            "Code": "0962"
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                    "PositionSchedule": [
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                            "Name": "Full-Time Seasonal",
                            "Code": "1"
                        }
                    ],
                    "PositionOfferingType": [
                        {
                            "Name": "Permanent",
                            "Code": "15317"
                        }
                    ],
                    "QualificationSummary": "You must meet the following requirements by the closing date of this announcement.GS-05 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Specialized experience for this position includes: experience gained in an environment conducting face to face and/or telephone interviews (e.g., collection agency, telemarketing, customer service, sales) resolving problems and issues. Experience working simple arithmetic (e.g. basic accounting, credits and debits, balancing checking account). ORYou may substitute education for specialized experience as follows: A Bachelor’s degree or four (4) years of education above high school in any field of study from an accredited college or university. ORYou may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions-The experience may have been gained in the public sector, private sector or VolunteerService. One year of experience refers to full-time work; part-time work is considered on a prorated basis.-To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.",
                    "PositionRemuneration": [
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                            "MinimumRange": "16.51",
                            "MaximumRange": "21.46",
                            "RateIntervalCode": "Per Hour"
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                    ],
                    "PositionStartDate": "2017-07-17",
                    "PositionEndDate": "2018-05-21",
                    "PublicationStartDate": "2017-07-17",
                    "ApplicationCloseDate": "2018-05-21",
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                            "Label": "Dynamic Teaser",
                            "LabelDescription": "Hit highlighting for keyword searches."
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                    ],
                    "UserArea": {
                        "Details": {
                            "MajorDuties": "As a Customer Service Representative, you will:Communicate with individual taxpayers, their representatives, professional stakeholders, and other government officials.Complete contacts, i.e., conduct telephone interviews with a wide range of individuals who have varying degrees of understanding, and provides full explanations to specific inquiries.Respond to a wide range of inquiries involving laws, rules and regulations, each having different conditions, reporting requirements, or other regulatory provisions; Regulations and policies subject to frequent legislative changes, amendments or precedent decisions that affect specific conditions.Elicit sensitive, personal and financial information.Make determinations and uses sound judgment concerning controversial matters in reporting the degree to which the individual understood their responsibilities.Develop, analyze and evaluate information involving the research of records and the nature of each inquiry.Explain what future actions are necessary to achieve voluntary compliance by computing and/or advising on tax liability and probable assessment of taxes.Use sophisticated interviewing techniques; the employee reviews individual circumstances and goals, and advises on the most advantageous ways to meet them.WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov",
                            "Education": "",
                            "Requirements": "-",
                            "Evaluations": "Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a “not qualified” determination. Rating: Your application will be evaluated on the CJEs of the position to be filled per the National Agreement Article 13. Your application will also be rated and ranked among others, based on your responses to the online questions, regarding your experience, education, training, performance appraisals and awards relevant to the duties of this position. IRS employees may obtain most recent awards listing at https://persinfo.web.irs.gov/Your rating may be lowered, if your responses to the online questions are not supported by the education and/or experience described in your application.Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration.You may be required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring polices). We will not reimburse costs related to the interview such as travel to and from the interview site.If you are a displaced or surplus Treasury employee eligible for the Career Transition Assistance Plan (CTAP), you must receive a score of 80 or better to be rated as well qualified to receive special selection priority. To preview questions please click here.",
                            "HowToApply": "The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.Treasury believes in a working environment that supports inclusion; please view our reasonable accommodation policies and procedures at http://jobs.irs.gov/seasonal/reasonable-accommodation.html We will provide reasonable accommodation to applicants with disabilities on a case-by-case basis. Please contact Mike Waters at 801-620-7852 if you require this for any part of the application and hiring process. To begin, either click the \"Create a New Account\" button and follow the prompts to register or if you previously registered, click the \"Apply Online\" button and follow the prompts.You will be re-directed to Treasury's CareerConnector system to complete your application process; answer the online questions, and submit all required documents. (To submit supporting documents, click one of the available options; Upload; Fax; or Reuse existing documents. To protect your privacy, we suggest you first remove your SSN). Also, go to \"My Account\" to view and update your information, as necessary.To complete, you must click the \"Submit Application\" button located at the bottom of the \"Application Review\" page.To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received.To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.If you are experiencing system issues with your application, please contact the CareerConnector Help Desk at careerconnectorhelp@treasury.gov and/or the USAJOBS Help Desk.",
                            "WhatToExpectNext": "You may check the status of your application for this position at any time by logging onto the USAJOBS “My Account” tab and clicking on “Application Status.” For a more detailed update of your application status, you may click on “more information.”Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.",
                            "RequiredDocuments": "A complete application includes 1. A resume, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you will not be considered for this position (or may not receive the special consideration for which you may be eligible).All applicants are required to submit a resume either by creating one in USAJOBS or uploading one of their own choosing. Cover Letter Tips (Cover letters are optional). To receive full credit for relevant experience, please list the month/year and number of hours worked for experience listed on your resume. We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions. Please view Resume TipsCareer Transition Assistance Plan (CTAP) Documentation: If you are a displaced or surplus Treasury employee, click CTAP for eligibility and a detailed list of required documents. IRS CTAP eligibles can apply for jobs within and outside the commuting area.IRS Reassignment Preference Program (RPP): You must meet the requirements in your RPP notice. Submit a copy of your RPP Notice along with a copy of your most recent annual performance appraisal. Your performance appraisal must have a fully successful or higher overall rating.Performance Appraisal/Awards: Submit a copy of your most recent completed performance appraisal.If a revalidated appraisal is used for merit promotion, the supervisor must prepare a narrative for each critical job element that does not have a narrative describing the performance in the appraisal period covered by the rating.Note: If you are a manager or management official, your most recent annual performance appraisal must be used for the overall rating identified.Education Documentation: If you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. If the position has specific education requirements and you are currently (or have previously been) in the Federal job series to be filled, there is no need to submit a transcript or equivalent at this time.An official transcript will be required if you are selected.A college or university degree must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.",
                            "Benefits": "",
                            "OtherInformation": "POSITION DESCRIPTION: GS-05 92405 - A PM/C SharePoint site is available for IRS Employees at: https://organization.ds.irsnet.gov/sites/HCOETS/PMC/SPDLibrary/SitePages/Home.aspxCONDITIONS OF EMPLOYMENT: We may select from this announcement or any other source to fill one or more vacancies.This is a bargaining unit position.Alternative work schedule, staggered work hours or telework may be available.Tour of Duty and Training: Monday - Friday, 3:00 pm - 11:30 pm. Training will be 3-4 months.Eligible for health and life insurance.This is a full-time seasonal work schedule of 6 months.The anticipated Enter on Duty (EOD) date is 10/30/17.This is a 12 month continuous roster.",
                            "KeyRequirements": [
                                "Please refer to \"Conditions of Employment.\"",
                                "Click \"Print Preview\" to review the entire announcement before applying.",
                                "Employees on Career or Career Conditional Appointments"
                            ],
                            "WithinArea": "False",
                            "CommuteDistance": "0",
                            "DrugTestRequired": "",
                            "JobSummary": "WHAT DOES A CONTACT REPRESENTATIVE DO? A Contact Representative, commonly referred to as a Customer Service Representative, carries out a full range of responsibilities in resolving issues and obtaining information relative to the tax administration process. The Customer Service Representative provides a full range of administrative and technical assistance to individuals and businesses. Although contacts are primarily by telephone, the employee is the point of contact when the customer desires authoritative technical and procedural information and assistance whether by phone, written or electronic mail correspondence. The work involves diverse issues that cannot be answered or resolved routinely. In this role, contacts often involve interpreting a wide range of tax processing regulatory requirements and procedures as administered by the organization for which you are assigned within the Internal Revenue Service. WHAT IS THE WAGE & INVESTMENT (W&I) DIVISION? The Wage & Investment Division (W&I) serves about 122 million taxpayers who file upwards of 94 million returns each year. Key W&I objectives are to provide high-quality taxpayer assistance, and to enable taxpayers to transact and communicate electronically to file their returns, make payments and receive assistance. W&I partners with private organizations to provide assistance to such disadvantaged groups as elderly and low-income taxpayers.130 positions in W&I Service Centers, Atlanta Accounts Management, Operations 2, located in 2385 Chamblee Tucker Road, Chamblee, GA.**This is a roster announcement open continuously and allows applicants to apply up to the last cut off date listed in the announcement. The roster will be used to fill positions throughout the next 12 months. We are projecting approximately 130 vacancies may be filled during the life of this roster open period of 7/17/17 to 5/21/18 - selections may be made through 8/21/18.Contingent upon funding and space requirements, one or more vacancies may be filled in the POD listed above as they become available in that location during the life of this roster. Additional and/or updated applications must be submitted by 11:59 pm ET (Eastern Time) at the close of each of the following cutoff dates: 7/28/2017, 11/20/2017, 2/19/2018, and 5/21/2018. Applicants need to apply and be eligible on or prior to the cut off dates or the closing date to be considered for the roster.**",
                            "WhoMayApply": {
                                "Name": "Current IRS Employees Only",
                                "Code": "15511"
                            },
                            "LowGrade": "05",
                            "HighGrade": "05",
                            "OrganizationCodes": "TR/TR93",
                            "Relocation": "False",
                            "HiringPath": [
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                            ],
                            "MissionCriticalTags": []
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                        "IsRadialSearch": false
                    }
                },
                "RelevanceRank": 0
            },
            {
                "MatchedObjectId": "474542800",
                "MatchedObjectDescriptor": {
                    "PositionID": "17CW2-WIB0581-0962-5-8-AH",
                    "PositionTitle": "Contact Representative *Seasonal, 12 Month Roster*",
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                    "ApplyURI": [
                        "https://www.usajobs.gov:443/GetJob/ViewDetails/474542800?PostingChannelID=RESTAPI"
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                    "PositionLocationDisplay": "Jacksonville, Florida",
                    "PositionLocation": [
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                            "LocationName": "Jacksonville, Florida",
                            "CountryCode": "United States",
                            "CountrySubDivisionCode": "Florida",
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                            "Longitude": -81.6558,
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                    "OrganizationName": "Internal Revenue Service",
                    "DepartmentName": "Department of the Treasury",
                    "JobCategory": [
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                            "Name": "Full-Time Seasonal",
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                    ],
                    "PositionOfferingType": [
                        {
                            "Name": "Permanent",
                            "Code": "15317"
                        }
                    ],
                    "QualificationSummary": "You must meet the following requirements by the closing date of this announcement. GS-05 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Specialized experience for this position includes: experience gained in an environment conducting face to face and/or telephone interviews (e.g., collection agency, telemarketing, customer service, sales) resolving problems and issues. Experience working simple arithmetic (e.g. basic accounting, credits and debits, balancing checking account). ORYou may substitute education for specialized experience as follows: A Bachelor’s degree or four (4) years of education above high school in any field of study from an accredited college or university. ORYou may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questionsGS-06 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 grade level in the Federal service. Specialized experience for this position includes: experience applying the methods, precedents, and guidelines related to individual and/or business accounts to determine the appropriate amount of tax, penalties, interest, or payments. Professionally communicating specialized information with internal and external customers verbally or in writing to clarify and resolve their account or tax issues. Experience working and/or dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position to resolve tax, penalties, interest or payment issues. Experience using interviewing techniques (e.g., disclosure requirements) to obtain and exchange information regarding reported or under-reported items.GS-07 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-06 grade level in the Federal service. Specialized experience for this position includes: experience applying standard/procedural methods, precedents, and guidelines related to individual and/or business accounts, collection techniques and enforcement actions to calculate the appropriate amount of tax, penalties, interest, or payments. Professionally communicating specialized information with internal and external customers verbally or in writing to clarify and resolve their account or tax issues. Experience working and/or dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position as to the determination of their account. Experience using interviewing techniques (e.g., disclosure requirements) to obtain and exchange information regarding reported or under-reported Experience using on-line systems, research materials and processing procedures to respond to account issues.GS-08 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. Specialized experience for this position includes: experience applying methods, precedents, and guidelines related to individual and/or business accounts, collection techniques and enforcement actions to calculate the appropriate amount of tax, penalties, interest, or payments and advise them of their taxpayer rights and appeals procedures. Professionally communicating specialized information with internal and external customers verbally or in writing to clarify and resolve their account or tax issues and to fully advise the taxpayer of options available for meeting tax obligations. Experience working, researching accounts and dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position as to the determination of their account. Experience using interviewing techniques (e.g., disclosure requirements) to obtain and exchange information regarding reported or under-reported items. Experience using on-line systems, investigative techniques and procedures to research materials to make determinations of the informational sources.-The experience may have been gained in the public sector, private sector or VolunteerService. One year of experience refers to full-time work; part-time work is considered on a prorated basis.-To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.In addition to the above requirements, for the GS-06, GS-07, and GS-08 levels, you must have been at the next lower grade level of the grade you are applying to for 52 weeks (time-in-grade requirement).",
                    "PositionRemuneration": [
                        {
                            "MinimumRange": "15.74",
                            "MaximumRange": "28.06",
                            "RateIntervalCode": "Per Hour"
                        }
                    ],
                    "PositionStartDate": "2017-07-17",
                    "PositionEndDate": "2018-05-21",
                    "PublicationStartDate": "2017-07-17",
                    "ApplicationCloseDate": "2018-05-21",
                    "PositionFormattedDescription": [
                        {
                            "Label": "Dynamic Teaser",
                            "LabelDescription": "Hit highlighting for keyword searches."
                        }
                    ],
                    "UserArea": {
                        "Details": {
                            "MajorDuties": "As a Customer Service Representative, you will:Communicate with individual taxpayers, their representatives, professional stakeholders, and other government officials.Complete contacts, i.e., conduct telephone interviews with a wide range of individuals who have varying degrees of understanding, and provides full explanations to specific inquiries.Respond to a wide range of inquiries involving laws, rules and regulations, each having different conditions, reporting requirements, or other regulatory provisions; Regulations and policies subject to frequent legislative changes, amendments or precedent decisions that affect specific conditions.Elicit sensitive, personal and financial information.Make determinations and uses sound judgment concerning controversial matters in reporting the degree to which the individual understood their responsibilities.Develop, analyze and evaluate information involving the research of records and the nature of each inquiry.Explain what future actions are necessary to achieve voluntary compliance by computing and/or advising on tax liability and probable assessment of taxes.Use sophisticated interviewing techniques; the employee reviews individual circumstances and goals, and advises on the most advantageous ways to meet them.If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov",
                            "Education": "",
                            "Requirements": "-",
                            "Evaluations": "Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a “not qualified” determination. Rating: Your application will be evaluated on the CJEs of the position to be filled per the National Agreement Article 13. Your application will also be rated and ranked among others, based on your responses to the online questions, regarding your experience, education, training, performance appraisals and awards relevant to the duties of this position. IRS employees may obtain most recent awards listing at https://persinfo.web.irs.gov/Your rating may be lowered, if your responses to the online questions are not supported by the education and/or experience described in your application.Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration.You may be required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring polices). We will not reimburse costs related to the interview such as travel to and from the interview site.If you are a displaced or surplus Treasury employee eligible for the Career Transition Assistance Plan (CTAP), you must receive a score of 80 or better to be rated as well qualified to receive special selection priority. To preview questions please click here.",
                            "HowToApply": "The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.Treasury believes in a working environment that supports inclusion; please view our reasonable accommodation policies and procedures at http://jobs.irs.gov/seasonal/reasonable-accommodation.html We will provide reasonable accommodation to applicants with disabilities on a case-by-case basis. Please contact Mike Waters at 801-620-7852 if you require this for any part of the application and hiring process. To begin, either click the \"Create a New Account\" button and follow the prompts to register or if you previously registered, click the \"Apply Online\" button and follow the prompts.You will be re-directed to Treasury's CareerConnector system to complete your application process; answer the online questions, and submit all required documents. (To submit supporting documents, click one of the available options; Upload; Fax; or Reuse existing documents. To protect your privacy, we suggest you first remove your SSN). Also, go to \"My Account\" to view and update your information, as necessary.To complete, you must click the \"Submit Application\" button located at the bottom of the \"Application Review\" page.To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received.To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.If you are experiencing system issues with your application, please contact the CareerConnector Help Desk at careerconnectorhelp@treasury.gov and/or the USAJOBS Help Desk.",
                            "WhatToExpectNext": "You may check the status of your application for this position at any time by logging onto the USAJOBS “My Account” tab and clicking on “Application Status.” For a more detailed update of your application status, you may click on “more information.”Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.",
                            "RequiredDocuments": "A complete application includes 1. A resume, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you will not be considered for this position (or may not receive the special consideration for which you may be eligible).All applicants are required to submit a resume either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional). To receive full credit for relevant experience, please list the month/year and number of hours worked for experience listed on your resume. We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions. Please view Resume TipsCareer Transition Assistance Plan (CTAP) Documentation: If you are a displaced or surplus Treasury employee, click CTAP for eligibility and a detailed list of required documents. IRS CTAP eligibles can apply for jobs within and outside the commuting area.IRS Reassignment Preference Program (RPP): You must meet the requirements in your RPP notice. Submit a copy of your RPP Notice along with a copy of your most recent annual performance appraisal. Your performance appraisal must have a fully successful or higher overall rating.Performance Appraisal/Awards: Submit a copy of your most recent completed performance appraisal.If a revalidated appraisal is used for merit promotion, the supervisor must prepare a narrative for each critical job element that does not have a narrative describing the performance in the appraisal period covered by the rating.Note: If you are a manager or management official, your most recent annual performance appraisal must be used for the overall rating identified.Education Documentation: If you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. If the position has specific education requirements and you are currently (or have previously been) in the Federal job series to be filled, there is no need to submit a transcript or equivalent at this time.An official transcript will be required if you are selected.A college or university degree must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.",
                            "Benefits": "",
                            "OtherInformation": "POSITION DESCRIPTIONS: GS-05 92405, GS-06 92406, GS-07 92407, GS-08 92408 - A PM/C SharePoint site is available for IRS Employees at: https://organization.ds.irsnet.gov/sites/HCOETS/PMC/SPDLibrary/SitePages/Home.aspxCONDITIONS OF EMPLOYMENT: We may select from this announcement or any other source to fill one or more vacancies.This is a bargaining unit position.Alternative work schedule, staggered work hours or telework may be available.Tour of Duty: Monday - Friday, 12:00 pm - 8:30 pm.Training will be 3-4 months, Monday - Friday, 9:30 am - 6:00 pm.Eligible for health and life insurance.This is a full-time seasonal work schedule of 6 months.The anticipated Enter on Duty (EOD) date is 11/13/17.This is a 12 month continuous roster.",
                            "KeyRequirements": [
                                "Please refer to \"Conditions of Employment.\"",
                                "Click \"Print Preview\" to review the entire announcement before applying.",
                                "Employees on Career or Career Conditional Appointments"
                            ],
                            "WithinArea": "False",
                            "CommuteDistance": "0",
                            "DrugTestRequired": "",
                            "JobSummary": "WHAT DOES A CONTACT REPRESENTATIVE DO? A Contact Representative, commonly referred to as a Customer Service Representative, carries out a full range of responsibilities in resolving issues and obtaining information relative to the tax administration process. The Customer Service Representative provides a full range of administrative and technical assistance to individuals and businesses. Although contacts are primarily by telephone, the employee is the point of contact when the customer desires authoritative technical and procedural information and assistance whether by phone, written or electronic mail correspondence. The work involves diverse issues that cannot be answered or resolved routinely. In this role, contacts often involve interpreting a wide range of tax processing regulatory requirements and procedures as administered by the organization for which you are assigned within the Internal Revenue Service. WHAT IS THE WAGE & INVESTMENT (W&I) DIVISION? The Wage & Investment Division (W&I) serves about 122 million taxpayers who file upwards of 94 million returns each year. Key W&I objectives are to provide high-quality taxpayer assistance, and to enable taxpayers to transact and communicate electronically to file their returns, make payments and receive assistance. W&I partners with private organizations to provide assistance to such disadvantaged groups as elderly and low-income taxpayers.85 positions in W&I Service Centers, Atlanta Accounts Management, Operations 3, located at 1 Independent Drive Suite 501, Jacksonville, FL.**This is a roster announcement open continuously and allows applicants to apply up to the last cut off date listed in the announcement. The roster will be used to fill positions throughout the next 12 months. We are projecting approximately 85 vacancies may be filled during the life of this roster open period of 7/17/17 to 5/21/18 - selections may be made through 8/21/18.Contingent upon funding and space requirements, one or more vacancies may be filled in the individual PODs listed below as they become available in that location during the life of this roster. Additional and/or updated applications must be submitted by 11:59 pm ET (Eastern Time) at the close of each of the following cutoff dates: 7/28/2017, 11/20/2017, 2/19/2018, and 5/21/2018. Applicants need to apply and be eligible on or prior to the cut off dates or the closing date to be considered for the roster.**",
                            "WhoMayApply": {
                                "Name": "Current IRS Employees Only",
                                "Code": "15511"
                            },
                            "LowGrade": "05",
                            "HighGrade": "08",
                            "OrganizationCodes": "TR/TR93",
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                        "IsRadialSearch": false
                    }
                },
                "RelevanceRank": 0
            },
            {
                "MatchedObjectId": "474543000",
                "MatchedObjectDescriptor": {
                    "PositionID": "17CW2-WIB0582-0962-5-8-ZZ",
                    "PositionTitle": "Contact Representative *Seasonal, 12 Month Roster* (Bilingual-Spanish)",
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                    "ApplyURI": [
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                    "PositionLocationDisplay": "Jacksonville, Florida",
                    "PositionLocation": [
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                            "LocationName": "Jacksonville, Florida",
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                    ],
                    "PositionOfferingType": [
                        {
                            "Name": "Permanent",
                            "Code": "15317"
                        }
                    ],
                    "QualificationSummary": "You must meet the following requirements by the closing date of this announcement. GS-05 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Specialized experience for this position includes: experience gained in an environment conducting face to face and/or telephone interviews (e.g., collection agency, telemarketing, customer service, sales) resolving problems and issues. Experience working simple arithmetic (e.g. basic accounting, credits and debits, balancing checking account). ORYou may substitute education for specialized experience as follows: A Bachelor’s degree or four (4) years of education above high school in any field of study from an accredited college or university. ORYou may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questionsGS-06 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 grade level in the Federal service. Specialized experience for this position includes: experience applying the methods, precedents, and guidelines related to individual and/or business accounts to determine the appropriate amount of tax, penalties, interest, or payments. Professionally communicating specialized information with internal and external customers verbally or in writing to clarify and resolve their account or tax issues. Experience working and/or dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position to resolve tax, penalties, interest or payment issues. Experience using interviewing techniques (e.g., disclosure requirements) to obtain and exchange information regarding reported or under-reported items.GS-07 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-06 grade level in the Federal service. Specialized experience for this position includes: experience applying standard/procedural methods, precedents, and guidelines related to individual and/or business accounts, collection techniques and enforcement actions to calculate the appropriate amount of tax, penalties, interest, or payments. Professionally communicating specialized information with internal and external customers verbally or in writing to clarify and resolve their account or tax issues. Experience working and/or dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position as to the determination of their account. Experience using interviewing techniques (e.g., disclosure requirements) to obtain and exchange information regarding reported or under-reported Experience using on-line systems, research materials and processing procedures to respond to account issues.GS-08 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. Specialized experience for this position includes: experience applying methods, precedents, and guidelines related to individual and/or business accounts, collection techniques and enforcement actions to calculate the appropriate amount of tax, penalties, interest, or payments and advise them of their taxpayer rights and appeals procedures. Professionally communicating specialized information with internal and external customers verbally or in writing to clarify and resolve their account or tax issues and to fully advise the taxpayer of options available for meeting tax obligations. Experience working, researching accounts and dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position as to the determination of their account. Experience using interviewing techniques (e.g., disclosure requirements) to obtain and exchange information regarding reported or under-reported items. Experience using on-line systems, investigative techniques and procedures to research materials to make determinations of the informational sources.-The experience may have been gained in the public sector, private sector or VolunteerService. One year of experience refers to full-time work; part-time work is considered on a prorated basis.-To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.In addition to the above requirements, for the GS-6 level and above, you must have been at the next lower grade level of the grade you are applying to for 52 weeks (time-in-grade requirement).",
                    "PositionRemuneration": [
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                            "MinimumRange": "15.74",
                            "MaximumRange": "28.06",
                            "RateIntervalCode": "Per Hour"
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                    ],
                    "PositionStartDate": "2017-07-17",
                    "PositionEndDate": "2018-05-21",
                    "PublicationStartDate": "2017-07-17",
                    "ApplicationCloseDate": "2018-05-21",
                    "PositionFormattedDescription": [
                        {
                            "Label": "Dynamic Teaser",
                            "LabelDescription": "Hit highlighting for keyword searches."
                        }
                    ],
                    "UserArea": {
                        "Details": {
                            "MajorDuties": "As a Customer Service Representative, you will:Communicate with individual taxpayers, their representatives, professional stakeholders, and other government officials.Complete contacts, i.e., conduct telephone interviews with a wide range of individuals who have varying degrees of understanding, and provides full explanations to specific inquiries.Respond to a wide range of inquiries involving laws, rules and regulations, each having different conditions, reporting requirements, or other regulatory provisions; Regulations and policies subject to frequent legislative changes, amendments or precedent decisions that affect specific conditions.Elicit sensitive, personal and financial information.Make determinations and uses sound judgment concerning controversial matters in reporting the degree to which the individual understood their responsibilities.Develop, analyze and evaluate information involving the research of records and the nature of each inquiry.Explain what future actions are necessary to achieve voluntary compliance by computing and/or advising on tax liability and probable assessment of taxes.Use sophisticated interviewing techniques; the employee reviews individual circumstances and goals, and advises on the most advantageous ways to meet them.If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov",
                            "Education": "",
                            "Requirements": "**This is a bi-lingual position. Applicants will be required to demonstrate proficiency in Spanish.**To be proficient you must be able to speak, read and write in the English and Spanish language.If you state that you are proficient in a foreign language, you may be assessed at any time during the hiring process to determine if you possess the required level of proficiency. If you are unable to demonstrate the required level of proficiency, you will be rated ineligible and will not be considered for selection.",
                            "Evaluations": "Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a “not qualified” determination.Rating: Your application will be evaluated on the CJEs of the position to be filled per the National Agreement Article 13. Your application will also be rated and ranked among others, based on your responses to the online questions, regarding your experience, education, training, performance appraisals and awards relevant to the duties of this position. IRS employees may obtain most recent awards listing at https://persinfo.web.irs.gov/Your rating may be lowered, if your responses to the online questions are not supported by the education and/or experience described in your application.Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration.You may be required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring polices). We will not reimburse costs related to the interview such as travel to and from the interview site.If you are a displaced or surplus Treasury employee eligible for the Career Transition Assistance Plan (CTAP), you must receive a score of 80 or better to be rated as well qualified to receive special selection priority. To preview questions please click here.",
                            "HowToApply": "The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.Treasury believes in a working environment that supports inclusion; please view our reasonable accommodation policies and procedures at http://jobs.irs.gov/seasonal/reasonable-accommodation.html We will provide reasonable accommodation to applicants with disabilities on a case-by-case basis. Please contact Mike Waters at 801-620-7852 if you require this for any part of the application and hiring process. To begin, either click the \"Create a New Account\" button and follow the prompts to register or if you previously registered, click the \"Apply Online\" button and follow the prompts.You will be re-directed to Treasury's CareerConnector system to complete your application process; answer the online questions, and submit all required documents. (To submit supporting documents, click one of the available options; Upload; Fax; or Reuse existing documents. To protect your privacy, we suggest you first remove your SSN). Also, go to \"My Account\" to view and update your information, as necessary.To complete, you must click the \"Submit Application\" button located at the bottom of the \"Application Review\" page.To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received.To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.If you are experiencing system issues with your application, please contact the CareerConnector Help Desk at careerconnectorhelp@treasury.gov and/or the USAJOBS Help Desk.",
                            "WhatToExpectNext": "You may check the status of your application for this position at any time by logging onto the USAJOBS “My Account” tab and clicking on “Application Status.” For a more detailed update of your application status, you may click on “more information.”Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.",
                            "RequiredDocuments": "A complete application includes 1. A resume, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you will not be considered for this position (or may not receive the special consideration for which you may be eligible).All applicants are required to submit a resume either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional).To receive full credit for relevant experience, please list the month/year and number of hours worked for experience listed on your resume. We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions. Please view Resume TipsCareer Transition Assistance Plan (CTAP) Documentation: If you are a displaced or surplus Treasury employee, click CTAP for eligibility and a detailed list of required documents. IRS CTAP eligibles can apply for jobs within and outside the commuting area.IRS Reassignment Preference Program (RPP): You must meet the requirements in your RPP notice. Submit a copy of your RPP Notice along with a copy of your most recent annual performance appraisal. Your performance appraisal must have a fully successful or higher overall rating.Performance Appraisals/Awards: Submit a copy of your most recent completed performance appraisal.If a revalidated appraisal is used for merit promotion, the supervisor must prepare a narrative for each critical job element that does not have a narrative describing the performance in the appraisal period covered by the rating. Note: If you are a manager or management official, your most recent annual performance appraisal must be used for the overall rating identified.Education Documentation: If you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. If the position has specific education requirements and you are currently (or have previously been) in the Federal job series to be filled, there is no need to submit a transcript or equivalent at this time.An official transcript will be required if you are selected.A college or university degree must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.",
                            "Benefits": "",
                            "OtherInformation": "POSITION DESCRIPTIONS: GS-05 95573, GS-06 95574, GS-07 95575, GS-08 95576 - A PM/C SharePoint site is available for IRS Employees at: https://organization.ds.irsnet.gov/sites/HCOETS/PMC/SPDLibrary/SitePages/Home.aspxCONDITIONS OF EMPLOYMENT: We may select from this announcement or any other source to fill one or more vacancies.This is a bargaining unit position.Alternative work schedule, staggered work hours or telework may be available.Tour of Duty: Monday - Friday, 12:00p.m. - 8:30p.m.Training will be 4 months, Monday - Friday, 9:30a.m. - 6:00p.m.This is a full-time seasonal work schedule of 6 months.Eligible for health and life insurance.The anticipated Enter on Duty (EOD) date 10/16/2017.This is a 12 month continuous roster.",
                            "KeyRequirements": [
                                "Please refer to \"Conditions of Employment.\"",
                                "Click \"Print Preview\" to review the entire announcement before applying.",
                                "Employees on Career or Career Conditional Appointments"
                            ],
                            "WithinArea": "False",
                            "CommuteDistance": "0",
                            "DrugTestRequired": "",
                            "JobSummary": "WHAT DOES A CONTACT REPRESENTATIVE DO? A Contact Representative, commonly referred to as a Customer Service Representative, carries out a full range of responsibilities in resolving issues and obtaining information relative to the tax administration process. The Customer Service Representative provides a full range of administrative and technical assistance to individuals and businesses. Although contacts are primarily by telephone, the employee is the point of contact when the customer desires authoritative technical and procedural information and assistance whether by phone, written or electronic mail correspondence. The work involves diverse issues that cannot be answered or resolved routinely. In this role, contacts often involve interpreting a wide range of tax processing regulatory requirements and procedures as administered by the organization for which you are assigned within the Internal Revenue Service. WHAT IS THE WAGE AND INVESTMENT (W&I) DIVISION? The Wage & Investment Division (W&I) serves about 122 million taxpayers who file upwards of 94 million returns each year. Key W&I objectives are to provide high-quality taxpayer assistance, and to enable taxpayers to transact and communicate electronically to file their returns, make payments and receive assistance. W&I partners with private organizations to provide assistance to such disadvantaged groups as elderly and low-income taxpayers.35 positions are located in W&I Service Centers, Atlanta Accounts Management, AM Operations 3 (Jacksonville), at 1 Independent Drive, Suite 501, Jacksonville FL.**This is a roster announcement open continuously and allows applicants to apply up to the last cut off date listed in the announcement. The roster will be used to fill positions throughout the next 12 months. We are projecting approximately 35 vacancies may be filled during the life of this roster open period of 7/17/17 to 5/21/18 - selections may be made through 8/21/18. Contingent upon funding and space requirements, one or more vacancies may be filled in the POD listed above as they become available in that location during the life of this roster. Additional and/or updated applications must be submitted by 11:59 pm ET (Eastern Time) at the close of each of the following cutoff dates: 7/28/2017, 11/20/2017, 2/19/2018, and 5/21/2018. Applicants need to apply and be eligible on or prior to the cut off dates or the closing date to be considered for the roster.**",
                            "WhoMayApply": {
                                "Name": "Current IRS Employees Only",
                                "Code": "15511"
                            },
                            "LowGrade": "05",
                            "HighGrade": "08",
                            "OrganizationCodes": "TR/TR93",
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                    "PositionID": "17CW1-WIB0553-0962-5-8-LS",
                    "PositionTitle": "Contact Representative*12 month Roster*",
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                    "PositionLocationDisplay": "Oakland, California",
                    "PositionLocation": [
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                            "LocationName": "Oakland, California",
                            "CountryCode": "United States",
                            "CountrySubDivisionCode": "California",
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                    "OrganizationName": "Internal Revenue Service",
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                    ],
                    "PositionOfferingType": [
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                            "Name": "Seasonal",
                            "Code": "15317"
                        }
                    ],
                    "QualificationSummary": "You must meet the following requirements by the closing date of this announcement. GS-05 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Specialized experience for this position includes: experience gained in an environment conducting face to face and/or telephone interviews (e.g., collection agency, telemarketing, customer service, sales) resolving problems and issues. Experience working simple arithmetic (e.g. basic accounting, credits and debits, balancing checking account). ORYou may substitute education for specialized experience as follows: A Bachelor’s degree or four (4) years of education above high school in any field of study from an accredited college or university. ORYou may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questionsGS-06 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 grade level in the Federal service. Specialized experience for this position includes: experience applying the methods, precedents, and guidelines related to individual and/or business accounts to determine the appropriate amount of tax, penalties, interest, or payments. Professionally communicating specialized information with internal and external customers verbally or in writing to clarify and resolve their account or tax issues. Experience working and/or dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position to resolve tax, penalties, interest or payment issues. Experience using interviewing techniques (e.g., disclosure requirements) to obtain and exchange information regarding reported or under-reported items.GS-07 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-06 grade level in the Federal service. Specialized experience for this position includes: experience applying standard/procedural methods, precedents, and guidelines related to individual and/or business accounts, collection techniques and enforcement actions to calculate the appropriate amount of tax, penalties, interest, or payments. Professionally communicating specialized information with internal and external customers verbally or in writing to clarify and resolve their account or tax issues. Experience working and/or dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position as to the determination of their account. Experience using interviewing techniques (e.g., disclosure requirements) to obtain and exchange information regarding reported or under-reported Experience using on-line systems, research materials and processing procedures to respond to account issues.GS-08 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. Specialized experience for this position includes: experience applying methods, precedents, and guidelines related to individual and/or business accounts, collection techniques and enforcement actions to calculate the appropriate amount of tax, penalties, interest, or payments and advise them of their taxpayer rights and appeals procedures. Professionally communicating specialized information with internal and external customers verbally or in writing to clarify and resolve their account or tax issues and to fully advise the taxpayer of options available for meeting tax obligations. Experience working, researching accounts and dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position as to the determination of their account. Experience using interviewing techniques (e.g., disclosure requirements) to obtain and exchange information regarding reported or under-reported items. Experience using on-line systems, investigative techniques and procedures to research materials to make determinations of the informational sources.-The experience may have been gained in the public sector, private sector or VolunteerService. One year of experience refers to full-time work; part-time work is considered on a prorated basis.-To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.In addition to the above requirements, you must meet the following, if applicable:You must have been at the next lower grade level of the grade you are applying to for 52 weeks (time-in-grade requirement).",
                    "PositionRemuneration": [
                        {
                            "MinimumRange": "18.9",
                            "MaximumRange": "33.7",
                            "RateIntervalCode": "Per Hour"
                        }
                    ],
                    "PositionStartDate": "2017-07-17",
                    "PositionEndDate": "2018-05-21",
                    "PublicationStartDate": "2017-07-17",
                    "ApplicationCloseDate": "2018-05-21",
                    "PositionFormattedDescription": [
                        {
                            "Label": "Dynamic Teaser",
                            "LabelDescription": "Hit highlighting for keyword searches."
                        }
                    ],
                    "UserArea": {
                        "Details": {
                            "MajorDuties": "As a Customer Service Representative, you will:Communicate with individual taxpayers, their representatives, professional stakeholders, and other government officials.Complete contacts, i.e., conduct telephone interviews with a wide range of individuals who have varying degrees of understanding, and provides full explanations to specific inquiries.Respond to a wide range of inquiries involving laws, rules and regulations, each having different conditions, reporting requirements, or other regulatory provisions; Regulations and policies subject to frequent legislative changes, amendments or precedent decisions that affect specific conditions.Elicit sensitive, personal and financial information.Make determinations and uses sound judgment concerning controversial matters in reporting the degree to which the individual understood their responsibilities.Develop, analyze and evaluate information involving the research of records and the nature of each inquiry.Explain what future actions are necessary to achieve voluntary compliance by computing and/or advising on tax liability and probable assessment of taxes.Use sophisticated interviewing techniques; the employee reviews individual circumstances and goals, and advises on the most advantageous ways to meet them. WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov",
                            "Education": "",
                            "Requirements": "-",
                            "Evaluations": "Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a “not qualified” determination. Rating: Your application will be evaluated on the CJEs of the position to be filled per the National Agreement Article 13. Your application will also be rated and ranked among others, based on your responses to the online questions, regarding your experience, education, training, performance appraisals and awards relevant to the duties of this position. IRS employees may obtain most recent awards listing at https://persinfo.web.irs.gov/Your rating may be lowered, if your responses to the online questions are not supported by the education and/or experience described in your application.Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration.You may be required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring polices). We will not reimburse costs related to the interview such as travel to and from the interview site.If you are a displaced or surplus Treasury employee eligible for the Career Transition Assistance Plan (CTAP), you must receive a score of 80 or better to be rated as well qualified to receive special selection priority. To preview questions please click here.",
                            "HowToApply": "The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.Treasury believes in a working environment that supports inclusion; please view our reasonable accommodation policies and procedures at http://jobs.irs.gov/seasonal/reasonable-accommodation.html We will provide reasonable accommodation to applicants with disabilities on a case-by-case basis. Please contact Lisa.A.Smith@irs.gov if you require this for any part of the application and hiring process. To begin, either click the \"Create a New Account\" button and follow the prompts to register or if you previously registered, click the \"Apply Online\" button and follow the prompts.You will be re-directed to Treasury's CareerConnector system to complete your application process; answer the online questions, and submit all required documents. (To submit supporting documents, click one of the available options; Upload; Fax; or Reuse existing documents. To protect your privacy, we suggest you first remove your SSN). Also, go to \"My Account\" to view and update your information, as necessary.To complete, you must click the \"Submit Application\" button located at the bottom of the \"Application Review\" page.To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received.To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.If you are experiencing system issues with your application, please contact the CareerConnector Help Desk at careerconnectorhelp@treasury.gov and/or the USAJOBS Help Desk.",
                            "WhatToExpectNext": "You may check the status of your application for this position at any time by logging onto the USAJOBS “My Account” tab and clicking on “Application Status.” For a more detailed update of your application status, you may click on “more information.”Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.",
                            "RequiredDocuments": "A complete application includes 1. A resume, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you will not be considered for this position (or may not receive the special consideration for which you may be eligible).All applicants are required to submit a resume either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional). To receive full credit for relevant experience, please list the month/year and number of hours worked for experience listed on your resume. We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions. Please view Resume TipsCareer Transition Assistance Plan (CTAP) DOCUMENTATION: If you are a displaced or surplus Treasury employee, click CTAP for eligibility and a detailed list of required documents. IRS CTAP eligibles can apply for jobs within and outside the commuting area.IRS Reassignment Preference Program (RPP): You must meet the requirements in your RPP notice. Submit a copy of your RPP Notice along with a copy of your most recent annual performance appraisal. Your performance appraisal must have a fully successful or higher overall rating.PERFORMANCE APPRAISAL/AWARDS: Submit a copy of your most recent completed performance appraisal. If a revalidated appraisal is used for merit promotion, the supervisor must prepare a narrative for each critical job element that does not have a narrative describing the performance in the appraisal period covered by the rating.Note: If you are a manager or management official, your most recent annual performance appraisal must be used for the overall rating identified.EDUCATION DOCUMENTATION: If you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. If the position has specific education requirements and you are currently (or have previously been) in the Federal job series to be filled, there is no need to submit a transcript or equivalent at this time. An official transcript will be required if you are selected. A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.",
                            "Benefits": "",
                            "OtherInformation": "POSITION DESCRIPTIONS: GS-05 92405; GS-06 92406; GS-07 92407; GS-08 92408 A PM/C SharePoint site is available for IRS Employees at: https://organization.ds.irsnet.gov/sites/HCOETS/PMC/SPDLibrary/SitePages/Home.aspxCONDITIONS OF EMPLOYMENT: We may select from this announcement or any other source to fill one or more vacancies.This is a bargaining unit position.Alternative work schedule, staggered work hours or telework may be available.Tour of Duty: Monday - Friday, Day Shift 10:00 a.m. - 6:30 p.m.Training TOD: Monday - Friday 8:00 a.m. - 4:30 p.m.Moving Expenses will not be authorized.The employment of any candidate, including a current employee or a new hire, selected for this position may be conditional upon classification and/or audit of federal tax returns. This audit may include up to 2 years of returns.Career/Career Conditional appointment with a full time seasonal work schedule of six months and subject to recall when workload increases.Eligible for Health and Life Insurance. Anticipated Enter On Duty (EOD) dates are: November 27, 2017",
                            "KeyRequirements": [
                                "Please refer to \"Conditions of Employment.\"",
                                "Click \"Print Preview\" to review the entire announcement before applying.",
                                "IRS Employees on Career or Career Conditional Appointments"
                            ],
                            "WithinArea": "False",
                            "CommuteDistance": "0",
                            "DrugTestRequired": "",
                            "JobSummary": "WHAT DOES A CONTACT REPRESENTATIVE DO? A Contact Representative, commonly referred to as a Customer Service Representative, carries out a full range of responsibilities in resolving issues and obtaining information relative to the tax administration process. The Customer Service Representative provides a full range of administrative and technical assistance to individuals and businesses. Although contacts are primarily by telephone, the employee is the point of contact when the customer desires authoritative technical and procedural information and assistance whether by phone, written or electronic mail correspondence. The work involves diverse issues that cannot be answered or resolved routinely. In this role, contacts often involve interpreting a wide range of tax processing regulatory requirements and procedures as administered by the organization for which you are assigned within the Internal Revenue Service. WHAT IS THE WAGE AND INVESTMENT (W&I)WI DIVISION? The Wage & Investment Division (W&I) serves about 122 million taxpayers who file upwards of 94 million returns each year. Key W&I objectives are to provide high-quality taxpayer assistance, and to enable taxpayers to transact and communicate electronically to file their returns, make payments and receive assistance. W&I partners with private organizations to provide assistance to such disadvantaged groups as elderly and low-income taxpayers.Positions are located in W&I, Accounts Management, 1301 Clay St, Oakland, CA**This is a roster announcement open continuously and allows applicants to apply up to the last cut off date listed in the announcement. The roster will be used to fill positions throughout the next 12 months. We are projecting approximately 65 vacancies may be filled during the life of this roster open period of 7/17/17 to 5/21/18 - selections may be made through 8/21/18. Contingent upon funding and space requirements, one or more vacancies may be filled in the POD listed above as they become available in that location during the life of this roster. Additional and/or updated applications must be submitted by 11:59 pm ET (Eastern Time) at the close of each of the following cutoff dates: 7/28/2017, 11/20/2017, 2/19/2018, and 5/21/2018. Applicants need to apply and be eligible on or prior to the cut off dates or the closing date to be considered for the roster.**",
                            "WhoMayApply": {
                                "Name": "-Current IRS Internal/Agency Employees",
                                "Code": "15511"
                            },
                            "LowGrade": "05",
                            "HighGrade": "08",
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                    "PositionID": "17CW1-WIB0550-0962-5-8-LS",
                    "PositionTitle": "Contact Representative **Bi-lingual/Spanish*12 month Roster*",
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                    "PositionLocationDisplay": "Denver, Colorado",
                    "PositionLocation": [
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                            "LocationName": "Denver, Colorado",
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                    ],
                    "PositionOfferingType": [
                        {
                            "Name": "Seasonal",
                            "Code": "15317"
                        }
                    ],
                    "QualificationSummary": "You must meet the following requirements by the closing date of this announcement. GS-05 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Specialized experience for this position includes: experience gained in an environment conducting face to face and/or telephone interviews (e.g., collection agency, telemarketing, customer service, sales) resolving problems and issues. Experience working simple arithmetic (e.g. basic accounting, credits and debits, balancing checking account). ORYou may substitute education for specialized experience as follows: A Bachelor’s degree or four (4) years of education above high school in any field of study from an accredited college or university. ORYou may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questionsGS-06 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 grade level in the Federal service. Specialized experience for this position includes: experience applying the methods, precedents, and guidelines related to individual and/or business accounts to determine the appropriate amount of tax, penalties, interest, or payments. Professionally communicating specialized information with internal and external customers verbally or in writing to clarify and resolve their account or tax issues. Experience working and/or dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position to resolve tax, penalties, interest or payment issues. Experience using interviewing techniques (e.g., disclosure requirements) to obtain and exchange information regarding reported or under-reported items.GS-07 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-06 grade level in the Federal service. Specialized experience for this position includes: experience applying standard/procedural methods, precedents, and guidelines related to individual and/or business accounts, collection techniques and enforcement actions to calculate the appropriate amount of tax, penalties, interest, or payments. Professionally communicating specialized information with internal and external customers verbally or in writing to clarify and resolve their account or tax issues. Experience working and/or dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position as to the determination of their account. Experience using interviewing techniques (e.g., disclosure requirements) to obtain and exchange information regarding reported or under-reported Experience using on-line systems, research materials and processing procedures to respond to account issues.GS-08 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. Specialized experience for this position includes: experience applying methods, precedents, and guidelines related to individual and/or business accounts, collection techniques and enforcement actions to calculate the appropriate amount of tax, penalties, interest, or payments and advise them of their taxpayer rights and appeals procedures. Professionally communicating specialized information with internal and external customers verbally or in writing to clarify and resolve their account or tax issues and to fully advise the taxpayer of options available for meeting tax obligations. Experience working, researching accounts and dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position as to the determination of their account. Experience using interviewing techniques (e.g., disclosure requirements) to obtain and exchange information regarding reported or under-reported items. Experience using on-line systems, investigative techniques and procedures to research materials to make determinations of the informational sources.-The experience may have been gained in the public sector, private sector or VolunteerService. One year of experience refers to full-time work; part-time work is considered on a prorated basis.-To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.In addition to the above requirements, you must meet the following, if applicable:You must have been at the next lower grade level of the grade you are applying to for 52 weeks (time-in-grade requirement).",
                    "PositionRemuneration": [
                        {
                            "MinimumRange": "17.05",
                            "MaximumRange": "30.4",
                            "RateIntervalCode": "Per Hour"
                        }
                    ],
                    "PositionStartDate": "2017-07-17",
                    "PositionEndDate": "2018-05-21",
                    "PublicationStartDate": "2017-07-17",
                    "ApplicationCloseDate": "2018-05-21",
                    "PositionFormattedDescription": [
                        {
                            "Label": "Dynamic Teaser",
                            "LabelDescription": "Hit highlighting for keyword searches."
                        }
                    ],
                    "UserArea": {
                        "Details": {
                            "MajorDuties": "As a Customer Service Representative, you will:Communicate with individual taxpayers, their representatives, professional stakeholders, and other government officials.Complete contacts, i.e., conduct telephone interviews with a wide range of individuals who have varying degrees of understanding, and provides full explanations to specific inquiries.Respond to a wide range of inquiries involving laws, rules and regulations, each having different conditions, reporting requirements, or other regulatory provisions; Regulations and policies subject to frequent legislative changes, amendments or precedent decisions that affect specific conditions.Elicit sensitive, personal and financial information.Make determinations and uses sound judgment concerning controversial matters in reporting the degree to which the individual understood their responsibilities.Develop, analyze and evaluate information involving the research of records and the nature of each inquiry.Explain what future actions are necessary to achieve voluntary compliance by computing and/or advising on tax liability and probable assessment of taxes.Use sophisticated interviewing techniques; the employee reviews individual circumstances and goals, and advises on the most advantageous ways to meet them.WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov",
                            "Education": "",
                            "Requirements": "You must have:This is a bi-lingual position. Applicants will be required to demonstrate proficiency in spanishTo be proficient you must be able to speak, read and write in English and Spanish.If you state that you are proficient in a foreign language, you may be assessed at any time during the hiring process to determine if you possess the required level of proficiency. If you are unable to demonstrate the required level of proficiency, you will be rated ineligible and will not be considered for selection.",
                            "Evaluations": "Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a “not qualified” determination. Rating: Your application will be evaluated on the CJEs of the position to be filled per the National Agreement Article 13. Your application will also be rated and ranked among others, based on your responses to the online questions, regarding your experience, education, training, performance appraisals and awards relevant to the duties of this position. IRS employees may obtain most recent awards listing at https://persinfo.web.irs.gov/Your rating may be lowered, if your responses to the online questions are not supported by the education and/or experience described in your application.Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration.You may be required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring polices). We will not reimburse costs related to the interview such as travel to and from the interview site.If you are a displaced or surplus Treasury employee eligible for the Career Transition Assistance Plan (CTAP), you must receive a score of 80 or better to be rated as well qualified to receive special selection priority. To preview questions please click here.",
                            "HowToApply": "The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.Treasury believes in a working environment that supports inclusion; please view our reasonable accommodation policies and procedures at http://jobs.irs.gov/seasonal/reasonable-accommodation.html We will provide reasonable accommodation to applicants with disabilities on a case-by-case basis. Please contact Lisa.A.Smith@irs.gov if you require this for any part of the application and hiring process. To begin, either click the \"Create a New Account\" button and follow the prompts to register or if you previously registered, click the \"Apply Online\" button and follow the prompts.You will be re-directed to Treasury's CareerConnector system to complete your application process; answer the online questions, and submit all required documents. (To submit supporting documents, click one of the available options; Upload; Fax; or Reuse existing documents. To protect your privacy, we suggest you first remove your SSN). Also, go to \"My Account\" to view and update your information, as necessary.To complete, you must click the \"Submit Application\" button located at the bottom of the \"Application Review\" page.To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received.To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.If you are experiencing system issues with your application, please contact the CareerConnector Help Desk at careerconnectorhelp@treasury.gov and/or the USAJOBS Help Desk.",
                            "WhatToExpectNext": "You may check the status of your application for this position at any time by logging onto the USAJOBS “My Account” tab and clicking on “Application Status.” For a more detailed update of your application status, you may click on “more information.”Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.",
                            "RequiredDocuments": "A complete application includes 1. A resume, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you will not be considered for this position (or may not receive the special consideration for which you may be eligible).All applicants are required to submit a resume either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional). To receive full credit for relevant experience, please list the month/year and number of hours worked for experience listed on your resume. We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions. Please view Resume TipsCareer Transition Assistance Plan (CTAP) DOCUMENTATION: If you are a displaced or surplus Treasury employee, click CTAP for eligibility and a detailed list of required documents. IRS CTAP eligibles can apply for jobs within and outside the commuting area.IRS Reassignment Preference Program (RPP): You must meet the requirements in your RPP notice. Submit a copy of your RPP Notice along with a copy of your most recent annual performance appraisal. Your performance appraisal must have a fully successful or higher overall rating.PERFORMANCE APPRAISAL/AWARDS: Submit a copy of your most recent completed performance appraisal. If a revalidated appraisal is used for merit promotion, the supervisor must prepare a narrative for each critical job element that does not have a narrative describing the performance in the appraisal period covered by the rating. Note: If you are a manager or management official, your most recent annual performance appraisal must be used for the overall rating identified.EDUCATION DOCUMENTATION: If you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. If the position has specific education requirements and you are currently (or have previously been) in the Federal job series to be filled, there is no need to submit a transcript or equivalent at this time. An official transcript will be required if you are selected. A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.",
                            "Benefits": "",
                            "OtherInformation": "POSITION DESCRIPTIONS: GS-05 95573; GS-06 95574; GS-07 95575; GS-08 95576 A PM/C SharePoint site is available for IRS Employees at: https://organization.ds.irsnet.gov/sites/HCOETS/PMC/SPDLibrary/SitePages/Home.aspxCONDITIONS OF EMPLOYMENT: We may select from this announcement or any other source to fill one or more vacancies.This is a bargaining unit position.Alternative work schedule, staggered work hours or telework may be available.Tour of Duty: Monday - Friday, Day shift 10:00 a.m. - 6:30 p.m.Training TOD: Monday - Friday 8:00 a.m. - 4:30 p.m.Moving Expenses will not be authorized.The employment of any candidate, including a current employee or a new hire, selected for this position may be conditional upon classification and/or audit of federal tax returns. This audit may include up to 2 years of returns.Career/Career Conditional appointment with a full time seasonal work schedule of six months and subject to recall when workload increases.Eligible for Health and Life Insurance.Anticipated enter on duty (EOD) date will be: October 30, 2017",
                            "KeyRequirements": [
                                "Please refer to \"Conditions of Employment.\"",
                                "Click \"Print Preview\" to review the entire announcement before applying.",
                                "IRS Employees on Career or Career Conditional Appointments"
                            ],
                            "WithinArea": "False",
                            "CommuteDistance": "0",
                            "DrugTestRequired": "",
                            "JobSummary": "WHAT DOES A CONTACT REPRESENTATIVE DO? A Contact Representative, commonly referred to as a Customer Service Representative, carries out a full range of responsibilities in resolving issues and obtaining information relative to the tax administration process. The Customer Service Representative provides a full range of administrative and technical assistance to individuals and businesses. Although contacts are primarily by telephone, the employee is the point of contact when the customer desires authoritative technical and procedural information and assistance whether by phone, written or electronic mail correspondence. The work involves diverse issues that cannot be answered or resolved routinely. In this role, contacts often involve interpreting a wide range of tax processing regulatory requirements and procedures as administered by the organization for which you are assigned within the Internal Revenue Service. WHAT IS THE WAGE AND INVESTMENT DIVISION DIVISION: The Wage & Investment Division (W&I) serves about 122 million taxpayers who file upwards of 94 million returns each year. Key W&I objectives are to provide high-quality taxpayer assistance, and to enable taxpayers to transact and communicate electronically to file their returns, make payments and receive assistance. W&I partners with private organizations to provide assistance to such disadvantaged groups as elderly and low-income taxpayers.Positions are located in W&I, Accounts Management Denver. 1999 Broadway, Denver, CO 80202. **This is a roster announcement open continuously and allows applicants to apply up to the last cut off date listed in the announcement. The roster will be used to fill positions throughout the next 12 months. We are projecting approximately 25 vacancies may be filled during the life of this roster open period of 7/17/17 to 5/21/18 - selections may be made through 8/21/18.Contingent upon funding and space requirements, one or more vacancies may be filled in the POD listed above as they become available in that location during the life of this roster. Additional and/or updated applications must be submitted by 11:59 pm ET (Eastern Time) at the close of each of the following cutoff dates: 7/28/2017, 11/20/2017, 2/19/2018, and 5/21/2018. Applicants need to apply and be eligible on or prior to the cut off dates or the closing date to be considered for the roster.**",
                            "WhoMayApply": {
                                "Name": "-Current IRS Internal/Agency Employees",
                                "Code": "15511"
                            },
                            "LowGrade": "05",
                            "HighGrade": "08",
                            "OrganizationCodes": "TR/TR93",
                            "Relocation": "False",
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                            "MissionCriticalTags": []
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                        "IsRadialSearch": false
                    }
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                "RelevanceRank": 0
            },
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                "MatchedObjectDescriptor": {
                    "PositionID": "17CW1-WIB0583-0962-5-8-AN",
                    "PositionTitle": "Contact Representative *12 month Roster**",
                    "PositionURI": "https://www.usajobs.gov:443/GetJob/ViewDetails/474546000",
                    "ApplyURI": [
                        "https://www.usajobs.gov:443/GetJob/ViewDetails/474546000?PostingChannelID=RESTAPI"
                    ],
                    "PositionLocationDisplay": "Ogden, Utah",
                    "PositionLocation": [
                        {
                            "LocationName": "Ogden, Utah",
                            "CountryCode": "United States",
                            "CountrySubDivisionCode": "Utah",
                            "CityName": "Ogden, Utah",
                            "Longitude": -111.970459,
                            "Latitude": 41.2223663
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                    ],
                    "OrganizationName": "Internal Revenue Service",
                    "DepartmentName": "Department of the Treasury",
                    "JobCategory": [
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                            "Code": "0962"
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                    "JobGrade": [
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                            "Code": "GS"
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                    "PositionSchedule": [
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                            "Name": "Full time, Swing Shift",
                            "Code": "1"
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                    ],
                    "PositionOfferingType": [
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                            "Name": "Seasonal",
                            "Code": "15317"
                        }
                    ],
                    "QualificationSummary": "You must meet the following requirements by the closing date of this announcement. GS-05 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Specialized experience for this position includes: experience gained in an environment conducting face to face and/or telephone interviews (e.g., collection agency, telemarketing, customer service, sales) resolving problems and issues. Experience working simple arithmetic (e.g. basic accounting, credits and debits, balancing checking account). ORYou may substitute education for specialized experience as follows: A Bachelor’s degree or four (4) years of education above high school in any field of study from an accredited college or university. ORYou may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questionsGS-06 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 grade level in the Federal service. Specialized experience for this position includes: experience applying the methods, precedents, and guidelines related to individual and/or business accounts to determine the appropriate amount of tax, penalties, interest, or payments. Professionally communicating specialized information with internal and external customers verbally or in writing to clarify and resolve their account or tax issues. Experience working and/or dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position to resolve tax, penalties, interest or payment issues. Experience using interviewing techniques (e.g., disclosure requirements) to obtain and exchange information regarding reported or under-reported items.GS-07 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-06 grade level in the Federal service. Specialized experience for this position includes: experience applying standard/procedural methods, precedents, and guidelines related to individual and/or business accounts, collection techniques and enforcement actions to calculate the appropriate amount of tax, penalties, interest, or payments. Professionally communicating specialized information with internal and external customers verbally or in writing to clarify and resolve their account or tax issues. Experience working and/or dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position as to the determination of their account. Experience using interviewing techniques (e.g., disclosure requirements) to obtain and exchange information regarding reported or under-reported Experience using on-line systems, research materials and processing procedures to respond to account issues.GS-08 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. Specialized experience for this position includes: experience applying methods, precedents, and guidelines related to individual and/or business accounts, collection techniques and enforcement actions to calculate the appropriate amount of tax, penalties, interest, or payments and advise them of their taxpayer rights and appeals procedures. Professionally communicating specialized information with internal and external customers verbally or in writing to clarify and resolve their account or tax issues and to fully advise the taxpayer of options available for meeting tax obligations. Experience working, researching accounts and dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position as to the determination of their account. Experience using interviewing techniques (e.g., disclosure requirements) to obtain and exchange information regarding reported or under-reported items. Experience using on-line systems, investigative techniques and procedures to research materials to make determinations of the informational sources.-The experience may have been gained in the public sector, private sector or VolunteerService. One year of experience refers to full-time work; part-time work is considered on a prorated basis.-To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.In addition to the above requirements, you must meet the following, if applicable:You must have been at the next lower grade level of the grade you are applying to for 52 weeks (time-in-grade requirement).",
                    "PositionRemuneration": [
                        {
                            "MinimumRange": "15.74",
                            "MaximumRange": "28.06",
                            "RateIntervalCode": "Per Hour"
                        }
                    ],
                    "PositionStartDate": "2017-07-17",
                    "PositionEndDate": "2018-05-21",
                    "PublicationStartDate": "2017-07-17",
                    "ApplicationCloseDate": "2018-05-21",
                    "PositionFormattedDescription": [
                        {
                            "Label": "Dynamic Teaser",
                            "LabelDescription": "Hit highlighting for keyword searches."
                        }
                    ],
                    "UserArea": {
                        "Details": {
                            "MajorDuties": "As a Customer Service Representative, you will:Communicate with individual taxpayers, their representatives, professional stakeholders, and other government officials.Complete contacts, i.e., conduct telephone interviews with a wide range of individuals who have varying degrees of understanding, and provides full explanations to specific inquiries.Respond to a wide range of inquiries involving laws, rules and regulations, each having different conditions, reporting requirements, or other regulatory provisions; Regulations and policies subject to frequent legislative changes, amendments or precedent decisions that affect specific conditions.Elicit sensitive, personal and financial information.Make determinations and uses sound judgment concerning controversial matters in reporting the degree to which the individual understood their responsibilities.Develop, analyze and evaluate information involving the research of records and the nature of each inquiry.Explain what future actions are necessary to achieve voluntary compliance by computing and/or advising on tax liability and probable assessment of taxes.Use sophisticated interviewing techniques; the employee reviews individual circumstances and goals, and advises on the most advantageous ways to meet them. WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov",
                            "Education": "",
                            "Requirements": "-",
                            "Evaluations": "Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a “not qualified” determination. Rating: Your application will be evaluated on the CJEs of the position to be filled per the National Agreement Article 13. Your application will also be rated and ranked among others, based on your responses to the online questions, regarding your experience, education, training, performance appraisals and awards relevant to the duties of this position. IRS employees may obtain most recent awards listing at https://persinfo.web.irs.gov/Your rating may be lowered, if your responses to the online questions are not supported by the education and/or experience described in your application.Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration.You may be required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring polices). We will not reimburse costs related to the interview such as travel to and from the interview site.If you are a displaced or surplus Treasury employee eligible for the Career Transition Assistance Plan (CTAP), you must receive a score of 80 or better to be rated as well qualified to receive special selection priority. To preview questions please click here.",
                            "HowToApply": "The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.Treasury believes in a working environment that supports inclusion; please view our reasonable accommodation policies and procedures at http://jobs.irs.gov/seasonal/reasonable-accommodation.html We will provide reasonable accommodation to applicants with disabilities on a case-by-case basis. Please contact Lisa.A.Smith@irs.gov if you require this for any part of the application and hiring process. To begin, either click the \"Create a New Account\" button and follow the prompts to register or if you previously registered, click the \"Apply Online\" button and follow the prompts.You will be re-directed to Treasury's CareerConnector system to complete your application process; answer the online questions, and submit all required documents. (To submit supporting documents, click one of the available options; Upload; Fax; or Reuse existing documents. To protect your privacy, we suggest you first remove your SSN). Also, go to \"My Account\" to view and update your information, as necessary.To complete, you must click the \"Submit Application\" button located at the bottom of the \"Application Review\" page.To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received.To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.If you are experiencing system issues with your application, please contact the CareerConnector Help Desk at careerconnectorhelp@treasury.gov and/or the USAJOBS Help Desk.",
                            "WhatToExpectNext": "You may check the status of your application for this position at any time by logging onto the USAJOBS “My Account” tab and clicking on “Application Status.” For a more detailed update of your application status, you may click on “more information.”Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.",
                            "RequiredDocuments": "A complete application includes 1. A resume, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you will not be considered for this position (or may not receive the special consideration for which you may be eligible).All applicants are required to submit a resume either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional). To receive full credit for relevant experience, please list the month/year and number of hours worked for experience listed on your resume. We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions. Please view Resume TipsCareer Transition Assistance Plan (CTAP) DOCUMENTATION: If you are a displaced or surplus Treasury employee, click CTAP for eligibility and a detailed list of required documents. IRS CTAP eligibles can apply for jobs within and outside the commuting area.IRS Reassignment Preference Program (RPP): You must meet the requirements in your RPP notice. Submit a copy of your RPP Notice along with a copy of your most recent annual performance appraisal. Your performance appraisal must have a fully successful or higher overall rating.PERFORMANCE APPRAISAL/AWARDS: Submit a copy of your most recent completed performance appraisal. If a revalidated appraisal is used for merit promotion, the supervisor must prepare a narrative for each critical job element that does not have a narrative describing the performance in the appraisal period covered by the rating.Note: If you are a manager or management official, your most recent annual performance appraisal must be used for the overall rating identified.EDUCATION DOCUMENTATION: If you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. If the position has specific education requirements and you are currently (or have previously been) in the Federal job series to be filled, there is no need to submit a transcript or equivalent at this time.An official transcript will be required if you are selected. A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.",
                            "Benefits": "",
                            "OtherInformation": "POSITION DESCRIPTIONS: GS-05 92405; GS-06 92406; GS-07 92407; GS-08 92408 A PM/C SharePoint site is available for IRS Employees at: https://organization.ds.irsnet.gov/sites/HCOETS/PMC/SPDLibrary/SitePages/Home.aspxCONDITIONS OF EMPLOYMENT: We may select from this announcement or any other source to fill one or more vacancies.This is a bargaining unit position.Alternative work schedule, staggered work hours or telework may be available.Tour of Duty: Monday - Friday, Swing Shift 4:30 p.m. - 1:00 a.m.Moving Expenses will not be authorized.The employment of any candidate, including a current employee or a new hire, selected for this position may be conditional upon classification and/or audit of federal tax returns. This audit may include up to 2 years of returns.Career/Career Conditional appointment with a full time seasonal work schedule of six months and subject to recall when workload increases.Eligible for Health and Life Insurance.Anticipated Enter On Duty (EOD) dates are: Novemeber 27, 2017 and December 11, 2017",
                            "KeyRequirements": [
                                "Please refer to \"Conditions of Employment.\"",
                                "Click \"Print Preview\" to review the entire announcement before applying.",
                                "IRS Employees on Career or Career Conditional Appointments"
                            ],
                            "WithinArea": "False",
                            "CommuteDistance": "0",
                            "DrugTestRequired": "",
                            "JobSummary": "WHAT DOES A CONTACT REPRESENTATIVE DO? A Contact Representative, commonly referred to as a Customer Service Representative, carries out a full range of responsibilities in resolving issues and obtaining information relative to the tax administration process. The Customer Service Representative provides a full range of administrative and technical assistance to individuals and businesses. Although contacts are primarily by telephone, the employee is the point of contact when the customer desires authoritative technical and procedural information and assistance whether by phone, written or electronic mail correspondence. The work involves diverse issues that cannot be answered or resolved routinely. In this role, contacts often involve interpreting a wide range of tax processing regulatory requirements and procedures as administered by the organization for which you are assigned within the Internal Revenue Service. WHAT IS THE WAGE AND INVESTMENT (W&I) DIVISION? The Wage & Investment Division (W&I) serves about 122 million taxpayers who file upwards of 94 million returns each year. Key W&I objectives are to provide high-quality taxpayer assistance, and to enable taxpayers to transact and communicate electronically to file their returns, make payments and receive assistance. W&I partners with private organizations to provide assistance to such disadvantaged groups as elderly and low-income taxpayers.Positions are located in W&I, Accounts Management, Operations 1 & 2, at 2262 Wall Avenue, Ogden, UT**This is a roster announcement open continuously and allows applicants to apply up to the last cut off date listed in the announcement. The roster will be used to fill positions throughout the next 12 months. We are projecting approximately 100 vacancies may be filled during the life of this roster open period of 7/17/17 to 5/21/18 - selections may be made through 8/21/18.Contingent upon funding and space requirements, one or more vacancies may be filled in the POD listed above as they become available in that location during the life of this roster. Additional and/or updated applications must be submitted by 11:59 pm ET (Eastern Time) at the close of each of the following cutoff dates: 7/28/2017, 11/20/2017, 2/19/2018, and 5/21/2018. Applicants need to apply and be eligible on or prior to the cut off dates or the closing date to be considered for the roster.**",
                            "WhoMayApply": {
                                "Name": "-Current IRS Internal/Agency Employees",
                                "Code": "15511"
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                    }
                },
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            },
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                    "PositionID": "17CW1-WIB0551-0962-5-8-LS",
                    "PositionTitle": "Contact Represenative*12 month Roster*",
                    "PositionURI": "https://www.usajobs.gov:443/GetJob/ViewDetails/474546100",
                    "ApplyURI": [
                        "https://www.usajobs.gov:443/GetJob/ViewDetails/474546100?PostingChannelID=RESTAPI"
                    ],
                    "PositionLocationDisplay": "Denver, Colorado",
                    "PositionLocation": [
                        {
                            "LocationName": "Denver, Colorado",
                            "CountryCode": "United States",
                            "CountrySubDivisionCode": "Colorado",
                            "CityName": "Denver, Colorado",
                            "Longitude": -104.992256,
                            "Latitude": 39.74001
                        }
                    ],
                    "OrganizationName": "Internal Revenue Service",
                    "DepartmentName": "Department of the Treasury",
                    "JobCategory": [
                        {
                            "Name": "Contact Representative",
                            "Code": "0962"
                        }
                    ],
                    "JobGrade": [
                        {
                            "Code": "GS"
                        }
                    ],
                    "PositionSchedule": [
                        {
                            "Name": "Full Time, Day Shift",
                            "Code": "1"
                        }
                    ],
                    "PositionOfferingType": [
                        {
                            "Name": "Seasonal",
                            "Code": "15317"
                        }
                    ],
                    "QualificationSummary": "You must meet the following requirements by the closing date of this announcement. GS-05 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Specialized experience for this position includes: experience gained in an environment conducting face to face and/or telephone interviews (e.g., collection agency, telemarketing, customer service, sales) resolving problems and issues. Experience working simple arithmetic (e.g. basic accounting, credits and debits, balancing checking account). ORYou may substitute education for specialized experience as follows: A Bachelor’s degree or four (4) years of education above high school in any field of study from an accredited college or university. ORYou may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questionsGS-06 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 grade level in the Federal service. Specialized experience for this position includes: experience applying the methods, precedents, and guidelines related to individual and/or business accounts to determine the appropriate amount of tax, penalties, interest, or payments. Professionally communicating specialized information with internal and external customers verbally or in writing to clarify and resolve their account or tax issues. Experience working and/or dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position to resolve tax, penalties, interest or payment issues. Experience using interviewing techniques (e.g., disclosure requirements) to obtain and exchange information regarding reported or under-reported items.GS-07 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-06 grade level in the Federal service. Specialized experience for this position includes: experience applying standard/procedural methods, precedents, and guidelines related to individual and/or business accounts, collection techniques and enforcement actions to calculate the appropriate amount of tax, penalties, interest, or payments. Professionally communicating specialized information with internal and external customers verbally or in writing to clarify and resolve their account or tax issues. Experience working and/or dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position as to the determination of their account. Experience using interviewing techniques (e.g., disclosure requirements) to obtain and exchange information regarding reported or under-reported Experience using on-line systems, research materials and processing procedures to respond to account issues.GS-08 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. Specialized experience for this position includes: experience applying methods, precedents, and guidelines related to individual and/or business accounts, collection techniques and enforcement actions to calculate the appropriate amount of tax, penalties, interest, or payments and advise them of their taxpayer rights and appeals procedures. Professionally communicating specialized information with internal and external customers verbally or in writing to clarify and resolve their account or tax issues and to fully advise the taxpayer of options available for meeting tax obligations. Experience working, researching accounts and dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position as to the determination of their account. Experience using interviewing techniques (e.g., disclosure requirements) to obtain and exchange information regarding reported or under-reported items. Experience using on-line systems, investigative techniques and procedures to research materials to make determinations of the informational sources.-The experience may have been gained in the public sector, private sector or VolunteerService. One year of experience refers to full-time work; part-time work is considered on a prorated basis.-To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.In addition to the above requirements, you must meet the following, if applicable:You must have been at the next lower grade level of the grade you are applying to for 52 weeks (time-in-grade requirement).",
                    "PositionRemuneration": [
                        {
                            "MinimumRange": "17.05",
                            "MaximumRange": "30.4",
                            "RateIntervalCode": "Per Hour"
                        }
                    ],
                    "PositionStartDate": "2017-07-17",
                    "PositionEndDate": "2018-05-21",
                    "PublicationStartDate": "2017-07-17",
                    "ApplicationCloseDate": "2018-05-21",
                    "PositionFormattedDescription": [
                        {
                            "Label": "Dynamic Teaser",
                            "LabelDescription": "Hit highlighting for keyword searches."
                        }
                    ],
                    "UserArea": {
                        "Details": {
                            "MajorDuties": "As a Customer Service Representative, you will:Communicate with individual taxpayers, their representatives, professional stakeholders, and other government officials.Complete contacts, i.e., conduct telephone interviews with a wide range of individuals who have varying degrees of understanding, and provides full explanations to specific inquiries.Respond to a wide range of inquiries involving laws, rules and regulations, each having different conditions, reporting requirements, or other regulatory provisions; Regulations and policies subject to frequent legislative changes, amendments or precedent decisions that affect specific conditions.Elicit sensitive, personal and financial information.Make determinations and uses sound judgment concerning controversial matters in reporting the degree to which the individual understood their responsibilities.Develop, analyze and evaluate information involving the research of records and the nature of each inquiry.Explain what future actions are necessary to achieve voluntary compliance by computing and/or advising on tax liability and probable assessment of taxes.Use sophisticated interviewing techniques; the employee reviews individual circumstances and goals, and advises on the most advantageous ways to meet them. WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov",
                            "Education": "",
                            "Requirements": "-",
                            "Evaluations": "Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a “not qualified” determination.Rating: Your application will be evaluated on the CJEs of the position to be filled per the National Agreement Article 13. Your application will also be rated and ranked among others, based on your responses to the online questions, regarding your experience, education, training, performance appraisals and awards relevant to the duties of this position. IRS employees may obtain most recent awards listing at https://persinfo.web.irs.gov/Your rating may be lowered, if your responses to the online questions are not supported by the education and/or experience described in your application.Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration.You may be required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring polices). We will not reimburse costs related to the interview such as travel to and from the interview site.If you are a displaced or surplus Treasury employee eligible for the Career Transition Assistance Plan (CTAP), you must receive a score of 80 or better to be rated as well qualified to receive special selection priority. To preview questions please click here.",
                            "HowToApply": "The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.Treasury believes in a working environment that supports inclusion; please view our reasonable accommodation policies and procedures at http://jobs.irs.gov/seasonal/reasonable-accommodation.html We will provide reasonable accommodation to applicants with disabilities on a case-by-case basis. Please contact us Lisa.A.Smith@irs.gov. If you require this for any part of the application and hiring process. To begin, either click the \"Create a New Account\" button and follow the prompts to register or if you previously registered, click the \"Apply Online\" button and follow the prompts.You will be re-directed to Treasury's CareerConnector system to complete your application process; answer the online questions, and submit all required documents. (To submit supporting documents, click one of the available options; Upload; Fax; or Reuse existing documents. To protect your privacy, we suggest you first remove your SSN). Also, go to \"My Account\" to view and update your information, as necessary.To complete, you must click the \"Submit Application\" button located at the bottom of the \"Application Review\" page.To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received.To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.If you are experiencing system issues with your application, please contact the CareerConnector Help Desk at careerconnectorhelp@treasury.gov and/or the USAJOBS Help Desk.",
                            "WhatToExpectNext": "You may check the status of your application for this position at any time by logging onto the USAJOBS “My Account” tab and clicking on “Application Status.” For a more detailed update of your application status, you may click on “more information.”Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.",
                            "RequiredDocuments": "A complete application includes 1. A resume, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you will not be considered for this position (or may not receive the special consideration for which you may be eligible).All applicants are required to submit a resume either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional). To receive full credit for relevant experience, please list the month/year and number of hours worked for experience listed on your resume. We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions. Please view Resume TipsCareer Transition Assistance Plan (CTAP) DOCUMENTATION: If you are a displaced or surplus Treasury employee, click CTAP for eligibility and a detailed list of required documents. IRS CTAP eligibles can apply for jobs within and outside the commuting area.IRS Reassignment Preference Program (RPP): You must meet the requirements in your RPP notice. Submit a copy of your RPP Notice along with a copy of your most recent annual performance appraisal. Your performance appraisal must have a fully successful or higher overall rating.PERFORMANCE APPRAISAL/AWARDS: Submit a copy of your most recent completed performance appraisal. If a revalidated appraiisal is used for merit promotion, the supervisor must prepare a narrative for each critical job element that does not have a narrative describing the performance in the appraisal period covered by the raiting.Note: If you are a manager or management official, your most recent annual performance appraisal must be used for the overall rating identified.EDUCATION DOCUMENTATION: If you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. If the position has specific education requirements and you are currently (or have previously been) in the Federal job series to be filled, there is no need to submit a transcript or equivalent at this time. An official transcript will be required if you are selected.A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.",
                            "Benefits": "",
                            "OtherInformation": "POSITION DESCRIPTIONS: GS-5 92405; GS-6 92406; GS-7 92407; GS-8 92408A PM/C SharePoint site is available for IRS Employees at: https://organization.ds.irsnet.gov/sites/HCOETS/PMC/SPDLibrary/SitePages/Home.aspxCONDITIONS OF EMPLOYMENT: We may select from this announcement or any other source to fill one or more vacancies.This is a bargaining unit position.Alternative work schedule, staggered work hours or telework may be available.Tour of Duty: Monday - Friday, Day shift 10:00 a.m. - 6:30 p.m.Training TOD: Monday - Friday 8:00 a.m. - 4:30 p.m.Moving Expenses will not be authorized.The employment of any candidate, including a current employee or a new hire, selected for this position may be conditional upon classification and/or audit of federal tax returns. This audit may include up to 2 years of returns.Career/Career Conditional appointment with a full time seasonal work schedule of six months and subject to recall when workload increases.Eligible for Health and Life Insurance.Anticipated Enter On Duty (EOD) date is: November 13, 2017",
                            "KeyRequirements": [
                                "Please refer to \"Conditions of Employment.\"",
                                "Click \"Print Preview\" to review the entire announcement before applying.",
                                "IRS Employees on Career or Career Conditional Appointments"
                            ],
                            "WithinArea": "False",
                            "CommuteDistance": "0",
                            "DrugTestRequired": "",
                            "JobSummary": "WHAT DOES A CONTACT REPRESENTATIVE DO? A Contact Representative, commonly referred to as a Customer Service Representative, carries out a full range of responsibilities in resolving issues and obtaining information relative to the tax administration process. The Customer Service Representative provides a full range of administrative and technical assistance to individuals and businesses. Although contacts are primarily by telephone, the employee is the point of contact when the customer desires authoritative technical and procedural information and assistance whether by phone, written or electronic mail correspondence. The work involves diverse issues that cannot be answered or resolved routinely. In this role, contacts often involve interpreting a wide range of tax processing regulatory requirements and procedures as administered by the organization for which you are assigned within the Internal Revenue Service. WHAT IS THE WAGE AND INVESTMENT DIVISION: The Wage & Investment Division (W&I) serves about 122 million taxpayers who file upwards of 94 million returns each year. Key W&I objectives are to provide high-quality taxpayer assistance, and to enable taxpayers to transact and communicate electronically to file their returns, make payments and receive assistance. W&I partners with private organizations to provide assistance to such disadvantaged groups as elderly and low-income taxpayers.Positions are located in W&I, Accounts Management, 1999 Broadway, Denver CO. 80202 **This is a roster announcement open continuously and allows applicants to apply up to the last cut off date listed in the announcement. The roster will be used to fill positions throughout the next 12 months. We are projecting approximately 40 vacancies may be filled during the life of this roster open period of 7/17/17 to 5/21/18 - selections may be made through 8/21/18.Contingent upon funding and space requirements, one or more vacancies may be filled in the POD listed above as they become available in that location during the life of this roster. Additional and/or updated applications must be submitted by 11:59 pm ET (Eastern Time) at the close of each of the following cutoff dates: 7/28/2017, 11/20/2017, 2/19/2018, and 5/21/2018. Applicants need to apply and be eligible on or prior to the cut off dates or the closing date to be considered for the roster.**",
                            "WhoMayApply": {
                                "Name": "-Current IRS Internal/Agency Employees",
                                "Code": "15511"
                            },
                            "LowGrade": "05",
                            "HighGrade": "08",
                            "OrganizationCodes": "TR/TR93",
                            "Relocation": "False",
                            "HiringPath": [
                                "fed-internal-search"
                            ],
                            "MissionCriticalTags": []
                        },
                        "IsRadialSearch": false
                    }
                },
                "RelevanceRank": 0
            },
            {
                "MatchedObjectId": "474547600",
                "MatchedObjectDescriptor": {
                    "PositionID": "17CW1-WIB0548-0962-5-8-LF",
                    "PositionTitle": "Contact Representative *12 Month Roster*",
                    "PositionURI": "https://www.usajobs.gov:443/GetJob/ViewDetails/474547600",
                    "ApplyURI": [
                        "https://www.usajobs.gov:443/GetJob/ViewDetails/474547600?PostingChannelID=RESTAPI"
                    ],
                    "PositionLocationDisplay": "Seattle, Washington",
                    "PositionLocation": [
                        {
                            "LocationName": "Seattle, Washington",
                            "CountryCode": "United States",
                            "CountrySubDivisionCode": "Washington",
                            "CityName": "Seattle, Washington",
                            "Longitude": -122.329453,
                            "Latitude": 47.60358
                        }
                    ],
                    "OrganizationName": "Internal Revenue Service",
                    "DepartmentName": "Department of the Treasury",
                    "JobCategory": [
                        {
                            "Name": "Contact Representative",
                            "Code": "0962"
                        }
                    ],
                    "JobGrade": [
                        {
                            "Code": "GS"
                        }
                    ],
                    "PositionSchedule": [
                        {
                            "Name": "Full Time, Day/Evening Shift",
                            "Code": "1"
                        }
                    ],
                    "PositionOfferingType": [
                        {
                            "Name": "Seasonal",
                            "Code": "15317"
                        }
                    ],
                    "QualificationSummary": "You must meet the following requirements by the closing date of this announcement. GS-05 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Specialized experience for this position includes: experience gained in an environment conducting face to face and/or telephone interviews (e.g., collection agency, telemarketing, customer service, sales) resolving problems and issues. Experience working simple arithmetic (e.g. basic accounting, credits and debits, balancing checking account). ORYou may substitute education for specialized experience as follows: A Bachelor’s degree or four (4) years of education above high school in any field of study from an accredited college or university. ORYou may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questionsGS-06 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 grade level in the Federal service. Specialized experience for this position includes: experience applying the methods, precedents, and guidelines related to individual and/or business accounts to determine the appropriate amount of tax, penalties, interest, or payments. Professionally communicating specialized information with internal and external customers verbally or in writing to clarify and resolve their account or tax issues. Experience working and/or dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position to resolve tax, penalties, interest or payment issues. Experience using interviewing techniques (e.g., disclosure requirements) to obtain and exchange information regarding reported or under-reported items.GS-07 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-06 grade level in the Federal service. Specialized experience for this position includes: experience applying standard/procedural methods, precedents, and guidelines related to individual and/or business accounts, collection techniques and enforcement actions to calculate the appropriate amount of tax, penalties, interest, or payments. Professionally communicating specialized information with internal and external customers verbally or in writing to clarify and resolve their account or tax issues. Experience working and/or dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position as to the determination of their account. Experience using interviewing techniques (e.g., disclosure requirements) to obtain and exchange information regarding reported or under-reported Experience using on-line systems, research materials and processing procedures to respond to account issues.GS-08 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. Specialized experience for this position includes: experience applying methods, precedents, and guidelines related to individual and/or business accounts, collection techniques and enforcement actions to calculate the appropriate amount of tax, penalties, interest, or payments and advise them of their taxpayer rights and appeals procedures. Professionally communicating specialized information with internal and external customers verbally or in writing to clarify and resolve their account or tax issues and to fully advise the taxpayer of options available for meeting tax obligations. Experience working, researching accounts and dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position as to the determination of their account. Experience using interviewing techniques (e.g., disclosure requirements) to obtain and exchange information regarding reported or under-reported items. Experience using on-line systems, investigative techniques and procedures to research materials to make determinations of the informational sources.-The experience may have been gained in the public sector, private sector or VolunteerService. One year of experience refers to full-time work; part-time work is considered on a prorated basis.-To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.In addition to the above requirements, you must meet the following, if applicable:You must have been at the next lower grade level of the grade you are applying to for 52 weeks (time-in-grade requirement).",
                    "PositionRemuneration": [
                        {
                            "MinimumRange": "16.99",
                            "MaximumRange": "30.3",
                            "RateIntervalCode": "Per Hour"
                        }
                    ],
                    "PositionStartDate": "2017-07-17",
                    "PositionEndDate": "2018-05-21",
                    "PublicationStartDate": "2017-07-17",
                    "ApplicationCloseDate": "2018-05-21",
                    "PositionFormattedDescription": [
                        {
                            "Label": "Dynamic Teaser",
                            "LabelDescription": "Hit highlighting for keyword searches."
                        }
                    ],
                    "UserArea": {
                        "Details": {
                            "MajorDuties": "As a Customer Service Representative, you will:Communicate with individual taxpayers, their representatives, professional stakeholders, and other government officials.Complete contacts, i.e., conduct telephone interviews with a wide range of individuals who have varying degrees of understanding, and provides full explanations to specific inquiries.Respond to a wide range of inquiries involving laws, rules and regulations, each having different conditions, reporting requirements, or other regulatory provisions; Regulations and policies subject to frequent legislative changes, amendments or precedent decisions that affect specific conditions.Elicit sensitive, personal and financial information.Make determinations and uses sound judgment concerning controversial matters in reporting the degree to which the individual understood their responsibilities.Develop, analyze and evaluate information involving the research of records and the nature of each inquiry.Explain what future actions are necessary to achieve voluntary compliance by computing and/or advising on tax liability and probable assessment of taxes.Use sophisticated interviewing techniques; the employee reviews individual circumstances and goals, and advises on the most advantageous ways to meet them.If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov",
                            "Education": "-",
                            "Requirements": "-",
                            "Evaluations": "Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a “not qualified” determination.Rating: Your application will be evaluated on the CJEs of the position to be filled per the National Agreement Article 13. Your application will also be rated and ranked among others, based on your responses to the online questions, regarding your experience, education, training, performance appraisals and awards relevant to the duties of this position. IRS employees may obtain most recent awards listing at https://persinfo.web.irs.gov/Your rating may be lowered, if your responses to the online questions are not supported by the education and/or experience described in your application.Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration.You may be required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring polices). We will not reimburse costs related to the interview such as travel to and from the interview site.If you are a displaced or surplus Treasury employee eligible for the Career Transition Assistance Plan (CTAP), you must receive a score of 80 or better to be rated as well qualified to receive special selection priority. To preview questions please click here.",
                            "HowToApply": "The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.Treasury believes in a working environment that supports inclusion; please view our reasonable accommodation policies and procedures at http://jobs.irs.gov/seasonal/reasonable-accommodation.html We will provide reasonable accommodation to applicants with disabilities on a case-by-case basis. Please contact Lisa.A.Smith@irs.gov if you require this for any part of the application and hiring process. To begin, either click the \"Create a New Account\" button and follow the prompts to register or if you previously registered, click the \"Apply Online\" button and follow the prompts.You will be re-directed to Treasury's CareerConnector system to complete your application process; answer the online questions, and submit all required documents. (To submit supporting documents, click one of the available options; Upload; Fax; or Reuse existing documents. To protect your privacy, we suggest you first remove your SSN). Also, go to \"My Account\" to view and update your information, as necessary.To complete, you must click the \"Submit Application\" button located at the bottom of the \"Application Review\" page.To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received.To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.If you are experiencing system issues with your application, please contact the CareerConnector Help Desk at careerconnectorhelp@treasury.gov and/or the USAJOBS Help Desk.",
                            "WhatToExpectNext": "You may check the status of your application for this position at any time by logging onto the USAJOBS “My Account” tab and clicking on “Application Status.” For a more detailed update of your application status, you may click on “more information.”Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.",
                            "RequiredDocuments": "A complete application includes 1. A resume, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you will not be considered for this position (or may not receive the special consideration for which you may be eligible).All applicants: Are required to submit a resume either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional). To receive full credit for relevant experience, please list the month/year and number of hours worked for experience listed on your resume. We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions. Please view Resume Tips.Career Transition Assistance Plan (CTAP) Documentation: If you are a displaced or surplus Treasury employee, click CTAP for eligibility and a detailed list of required documents. IRS CTAP eligibles can apply for jobs within and outside the commuting area.IRS Reassignment Preference Program (RPP): You must meet the requirements in your RPP notice. Submit a copy of your RPP Notice along with a copy of your most recent annual performance appraisal. Your performance appraisal must have a fully successful or higher overall rating.Performance Appraisal/Awards: Submit a copy of your most recent completed performance appraisal. If a revalidated appraisal is used for merit promotion, the supervisor must prepare a narrative for each critical job element that does not have a narrative describing the performance in the appraisal period covered by the rating. Note: If you are a manager or management official, your most recent annual performance appraisal must be used for the overall rating identified.Education Documentation: If you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. If the position has specific education requirements and you are currently (or have previously been) in the Federal job series to be filled, there is no need to submit a transcript or equivalent at this time. An official transcript will be required if you are selected. A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.",
                            "Benefits": "",
                            "OtherInformation": "POSITION DESCRIPTIONS: GS-05 92405; GS-06 92406; GS-07 92407; GS-08 92408A PM/C SharePoint site is available for IRS Employees at: https://organization.ds.irsnet.gov/sites/HCOETS/PMC/SPDLibrary/SitePages/Home.aspxCONDITIONS OF EMPLOYMENT:We may select from this announcement or any other source to fill one or more vacancies.This is a bargaining unit position.Alternative work schedule, staggered work hours or telework may be available.Tour of Duty: Day/Evening Shifts. Monday - Friday with start times between 9:30am and 11:00am. Training TOD: Monday - Friday 9:30am-6:00pmMoving Expenses will not be authorized.The employment of any candidate, including a current employee or a new hire, selected for this position may be conditional upon classification and/or audit of federal tax returns. This audit may include up to 2 years of returns.Career/Career Conditional appointment with a full time seasonal work schedule of six months and subject to recall when workload increases.Eligible for Health and Life Insurance.Anticipated EOD Date: November 13, 2017.",
                            "KeyRequirements": [
                                "Please refer to \"Conditions of Employment.\"",
                                "Click \"Print Preview\" to review the entire announcement before applying.",
                                "IRS Employees on Career or Career Conditional Appointments"
                            ],
                            "WithinArea": "False",
                            "CommuteDistance": "0",
                            "DrugTestRequired": "",
                            "JobSummary": "WHAT DOES A CONTACT REPRESENTATIVE DO? A Contact Representative, commonly referred to as a Customer Service Representative, carries out a full range of responsibilities in resolving issues and obtaining information relative to the tax administration process. The Customer Service Representative provides a full range of administrative and technical assistance to individuals and businesses. Although contacts are primarily by telephone, the employee is the point of contact when the customer desires authoritative technical and procedural information and assistance whether by phone, written or electronic mail correspondence. The work involves diverse issues that cannot be answered or resolved routinely. In this role, contacts often involve interpreting a wide range of tax processing regulatory requirements and procedures as administered by the organization for which you are assigned within the Internal Revenue Service. WHAT IS THE WAGE AND INVESTMENT (W&I) DIVISION? The Wage & Investment Division (W&I) serves about 122 million taxpayers who file upwards of 94 million returns each year. Key W&I objectives are to provide high-quality taxpayer assistance, and to enable taxpayers to transact and communicate electronically to file their returns, make payments and receive assistance. W&I partners with private organizations to provide assistance to such disadvantaged groups as elderly and low-income taxpayers.This is a roster announcement open continuously and allows applicants to apply up to the last cut off date listed in the announcement. The roster will be used to fill positions throughout the next 12 months. We are projecting approximately 110 vacancies may be filled during the life of this roster open period of 7/17/17 to 5/21/18 - selections may be made through 8/21/18. Contingent upon funding and space requirements, one or more vacancies may be filled in the POD listed below as they become available in that location during the life of this roster. Additional and/or updated applications must be submitted by 11:59 pm ET (Eastern Time) at the close of each of the following cutoff dates: 7/28/2017, 11/20/2017, 2/19/2018, and 5/21/2018. Applicants need to apply and be eligible on or prior to the cut off dates or the closing date to be considered for the roster.**Positions are located in W&I, Accounts Management Operations at the following location: 915 Second Ave, Seattle, WA",
                            "WhoMayApply": {
                                "Name": "-Current IRS Internal/Agency Employees",
                                "Code": "15511"
                            },
                            "LowGrade": "05",
                            "HighGrade": "08",
                            "OrganizationCodes": "TR/TR93",
                            "Relocation": "False",
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                "RelevanceRank": 0
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                    "PositionTitle": "Contact Representative *12 Month Roster*",
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                    "PositionLocationDisplay": "Fresno, California",
                    "PositionLocation": [
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                            "LocationName": "Fresno, California",
                            "CountryCode": "United States",
                            "CountrySubDivisionCode": "California",
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                    "PositionOfferingType": [
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                            "Name": "Seasonal",
                            "Code": "15317"
                        }
                    ],
                    "QualificationSummary": "You must meet the following requirements by the closing date of this announcement. GS-05 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Specialized experience for this position includes: experience gained in an environment conducting face to face and/or telephone interviews (e.g., collection agency, telemarketing, customer service, sales) resolving problems and issues. Experience working simple arithmetic (e.g. basic accounting, credits and debits, balancing checking account). ORYou may substitute education for specialized experience as follows: A Bachelor’s degree or four (4) years of education above high school in any field of study from an accredited college or university. ORYou may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questionsGS-06 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 grade level in the Federal service. Specialized experience for this position includes: experience applying the methods, precedents, and guidelines related to individual and/or business accounts to determine the appropriate amount of tax, penalties, interest, or payments. Professionally communicating specialized information with internal and external customers verbally or in writing to clarify and resolve their account or tax issues. Experience working and/or dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position to resolve tax, penalties, interest or payment issues. Experience using interviewing techniques (e.g., disclosure requirements) to obtain and exchange information regarding reported or under-reported items.GS-07 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-06 grade level in the Federal service. Specialized experience for this position includes: experience applying standard/procedural methods, precedents, and guidelines related to individual and/or business accounts, collection techniques and enforcement actions to calculate the appropriate amount of tax, penalties, interest, or payments. Professionally communicating specialized information with internal and external customers verbally or in writing to clarify and resolve their account or tax issues. Experience working and/or dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position as to the determination of their account. Experience using interviewing techniques (e.g., disclosure requirements) to obtain and exchange information regarding reported or under-reported Experience using on-line systems, research materials and processing procedures to respond to account issues.GS-08 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. Specialized experience for this position includes: experience applying methods, precedents, and guidelines related to individual and/or business accounts, collection techniques and enforcement actions to calculate the appropriate amount of tax, penalties, interest, or payments and advise them of their taxpayer rights and appeals procedures. Professionally communicating specialized information with internal and external customers verbally or in writing to clarify and resolve their account or tax issues and to fully advise the taxpayer of options available for meeting tax obligations. Experience working, researching accounts and dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position as to the determination of their account. Experience using interviewing techniques (e.g., disclosure requirements) to obtain and exchange information regarding reported or under-reported items. Experience using on-line systems, investigative techniques and procedures to research materials to make determinations of the informational sources.-The experience may have been gained in the public sector, private sector or VolunteerService. One year of experience refers to full-time work; part-time work is considered on a prorated basis.-To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.In addition to the above requirements, you must meet the following, if applicable:You must have been at the next lower grade level of the grade you are applying to for 52 weeks (time-in-grade requirement).",
                    "PositionRemuneration": [
                        {
                            "MinimumRange": "15.74",
                            "MaximumRange": "28.06",
                            "RateIntervalCode": "Per Hour"
                        }
                    ],
                    "PositionStartDate": "2017-07-17",
                    "PositionEndDate": "2018-05-21",
                    "PublicationStartDate": "2017-07-17",
                    "ApplicationCloseDate": "2018-05-21",
                    "PositionFormattedDescription": [
                        {
                            "Label": "Dynamic Teaser",
                            "LabelDescription": "Hit highlighting for keyword searches."
                        }
                    ],
                    "UserArea": {
                        "Details": {
                            "MajorDuties": "As a Customer Service Representative, you will:Communicate with individual taxpayers, their representatives, professional stakeholders, and other government officials.Complete contacts, i.e., conduct telephone interviews with a wide range of individuals who have varying degrees of understanding, and provides full explanations to specific inquiries.Respond to a wide range of inquiries involving laws, rules and regulations, each having different conditions, reporting requirements, or other regulatory provisions; Regulations and policies subject to frequent legislative changes, amendments or precedent decisions that affect specific conditions.Elicit sensitive, personal and financial information.Make determinations and uses sound judgment concerning controversial matters in reporting the degree to which the individual understood their responsibilities.Develop, analyze and evaluate information involving the research of records and the nature of each inquiry.Explain what future actions are necessary to achieve voluntary compliance by computing and/or advising on tax liability and probable assessment of taxes.Use sophisticated interviewing techniques; the employee reviews individual circumstances and goals, and advises on the most advantageous ways to meet them.If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov",
                            "Education": "-",
                            "Requirements": "-",
                            "Evaluations": "Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a “not qualified” determination.Rating: Your application will be evaluated on the CJEs of the position to be filled per the National Agreement Article 13. Your application will also be rated and ranked among others, based on your responses to the online questions, regarding your experience, education, training, performance appraisals and awards relevant to the duties of this position. IRS employees may obtain most recent awards listing at https://persinfo.web.irs.gov/Your rating may be lowered, if your responses to the online questions are not supported by the education and/or experience described in your application.Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration.You may be required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring polices). We will not reimburse costs related to the interview such as travel to and from the interview site.If you are a displaced or surplus Treasury employee eligible for the Career Transition Assistance Plan (CTAP), you must receive a score of 80 or better to be rated as well qualified to receive special selection priority. To preview questions please click here.",
                            "HowToApply": "The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.Treasury believes in a working environment that supports inclusion; please view our reasonable accommodation policies and procedures at http://jobs.irs.gov/seasonal/reasonable-accommodation.html We will provide reasonable accommodation to applicants with disabilities on a case-by-case basis. Please contact Lisa.A.Smith@irs.gov if you require this for any part of the application and hiring process. To begin, either click the \"Create a New Account\" button and follow the prompts to register or if you previously registered, click the \"Apply Online\" button and follow the prompts.You will be re-directed to Treasury's CareerConnector system to complete your application process; answer the online questions, and submit all required documents. (To submit supporting documents, click one of the available options; Upload; Fax; or Reuse existing documents. To protect your privacy, we suggest you first remove your SSN). Also, go to \"My Account\" to view and update your information, as necessary.To complete, you must click the \"Submit Application\" button located at the bottom of the \"Application Review\" page.To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received.To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.If you are experiencing system issues with your application, please contact the CareerConnector Help Desk at careerconnectorhelp@treasury.gov and/or the USAJOBS Help Desk.",
                            "WhatToExpectNext": "You may check the status of your application for this position at any time by logging onto the USAJOBS “My Account” tab and clicking on “Application Status.” For a more detailed update of your application status, you may click on “more information.”Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.",
                            "RequiredDocuments": "A complete application includes 1. A resume, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you will not be considered for this position (or may not receive the special consideration for which you may be eligible).All applicants: Are required to submit a resume either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional). To receive full credit for relevant experience, please list the month/year and number of hours worked for experience listed on your resume. We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions. Please view Resume Tips.Career Transition Assistance Plan (CTAP) Documentation: If you are a displaced or surplus Treasury employee, click CTAP for eligibility and a detailed list of required documents. IRS CTAP eligibles can apply for jobs within and outside the commuting area.IRS Reassignment Preference Program (RPP): You must meet the requirements in your RPP notice. Submit a copy of your RPP Notice along with a copy of your most recent annual performance appraisal. Your performance appraisal must have a fully successful or higher overall rating.Performance Appraisal/Awards: Submit a copy of your most recent completed performance appraisal. If a revalidated appraisal is used for merit promotion, the supervisor must prepare a narrative for each critical job element that does not have a narrative describing the performance in the appraisal period covered by the rating. Note: If you are a manager or management official, your most recent annual performance appraisal must be used for the overall rating identified.Education Documentation: If you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. If the position has specific education requirements and you are currently (or have previously been) in the Federal job series to be filled, there is no need to submit a transcript or equivalent at this time. An official transcript will be required if you are selected. A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.",
                            "Benefits": "",
                            "OtherInformation": "POSITION DESCRIPTIONS: GS-05 92405; GS-06 92406; GS-07 92407; GS-08 92408A PM/C SharePoint site is available for IRS Employees at: https://organization.ds.irsnet.gov/sites/HCOETS/PMC/SPDLibrary/SitePages/Home.aspxCONDITIONS OF EMPLOYMENT:We may select from this announcement or any other source to fill one or more vacancies.This is a bargaining unit position.Alternative work schedule, staggered work hours or telework may be available.Tour of Duty: Monday - Friday 3:00pm-11:30pmTraining TOD: Monday - Friday 3:00pm-11:30pm. Training will be held at 5045 E Butler, Fresno, CA.The employment of any candidate, including a current employee or a new hire, selected for this position may be conditional upon classification and/or audit of federal tax returns. This audit may include up to 2 years of returns.Career/Career Conditional appointment with a full time seasonal work schedule of six months and subject to recall when workload increases.Eligible for Health and Life Insurance.Anticipated EOD Date: October 30, 2017.",
                            "KeyRequirements": [
                                "Please refer to \"Conditions of Employment.\"",
                                "Click \"Print Preview\" to review the entire announcement before applying.",
                                "IRS Employees on Career or Career Conditional Appointments"
                            ],
                            "WithinArea": "False",
                            "CommuteDistance": "0",
                            "DrugTestRequired": "",
                            "JobSummary": "WHAT DOES A CONTACT REPRESENTATIVE DO? A Contact Representative, commonly referred to as a Customer Service Representative, carries out a full range of responsibilities in resolving issues and obtaining information relative to the tax administration process. The Customer Service Representative provides a full range of administrative and technical assistance to individuals and businesses. Although contacts are primarily by telephone, the employee is the point of contact when the customer desires authoritative technical and procedural information and assistance whether by phone, written or electronic mail correspondence. The work involves diverse issues that cannot be answered or resolved routinely. In this role, contacts often involve interpreting a wide range of tax processing regulatory requirements and procedures as administered by the organization for which you are assigned within the Internal Revenue Service. WHAT IS THE WAGE AND INVESTMENT (W&I) DIVISION? The Wage & Investment Division (W&I) serves about 122 million taxpayers who file upwards of 94 million returns each year. Key W&I objectives are to provide high-quality taxpayer assistance, and to enable taxpayers to transact and communicate electronically to file their returns, make payments and receive assistance. W&I partners with private organizations to provide assistance to such disadvantaged groups as elderly and low-income taxpayers.This is a roster announcement open continuously and allows applicants to apply up to the last cut off date listed in the announcement. The roster will be used to fill positions throughout the next 12 months. We are projecting approximately 110 vacancies may be filled during the life of this roster open period of 7/17/17 to 5/21/18 - selections may be made through 8/21/18. Contingent upon funding and space requirements, one or more vacancies may be filled in the POD listed below as they become available in that location during the life of this roster. Additional and/or updated applications must be submitted by 11:59 pm ET (Eastern Time) at the close of each of the following cutoff dates: 7/28/2017, 11/20/2017, 2/19/2018, and 5/21/2018. Applicants need to apply and be eligible on or prior to the cut off dates or the closing date to be considered for the rosterPositions are located in W&I, Accounts Management Operations at the following location: 855 M Street, Fresno, CA",
                            "WhoMayApply": {
                                "Name": "-Current IRS Internal/Agency Employees",
                                "Code": "15511"
                            },
                            "LowGrade": "05",
                            "HighGrade": "08",
                            "OrganizationCodes": "TR/TR93",
                            "Relocation": "False",
                            "HiringPath": [
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                            "MissionCriticalTags": []
                        },
                        "IsRadialSearch": false
                    }
                },
                "RelevanceRank": 0
            },
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                "MatchedObjectId": "474553600",
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                    "PositionID": "17CW1-WIB0554-0962-5-8-SN",
                    "PositionTitle": "Contact Representative (Bilingual-Spanish) *12 month Roster*",
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                    "ApplyURI": [
                        "https://www.usajobs.gov:443/GetJob/ViewDetails/474553600?PostingChannelID=RESTAPI"
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                    "PositionLocationDisplay": "Fresno, California",
                    "PositionLocation": [
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                            "LocationName": "Fresno, California",
                            "CountryCode": "United States",
                            "CountrySubDivisionCode": "California",
                            "CityName": "Fresno, California",
                            "Longitude": -119.785683,
                            "Latitude": 36.7406158
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                    ],
                    "OrganizationName": "Internal Revenue Service",
                    "DepartmentName": "Department of the Treasury",
                    "JobCategory": [
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                            "Name": "Contact Representative",
                            "Code": "0962"
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                            "Code": "GS"
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                    "PositionSchedule": [
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                            "Name": "Full Time, Swing Shift",
                            "Code": "1"
                        }
                    ],
                    "PositionOfferingType": [
                        {
                            "Name": "Seasonal",
                            "Code": "15317"
                        }
                    ],
                    "QualificationSummary": "You must meet the following requirements by the closing date of this announcement. GS-05 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Specialized experience for this position includes: experience gained in an environment conducting face to face and/or telephone interviews (e.g., collection agency, telemarketing, customer service, sales) resolving problems and issues. Experience working simple arithmetic (e.g. basic accounting, credits and debits, balancing checking account). ORYou may substitute education for specialized experience as follows: A Bachelor’s degree or four (4) years of education above high school in any field of study from an accredited college or university. ORYou may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questionsGS-06 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 grade level in the Federal service. Specialized experience for this position includes: experience applying the methods, precedents, and guidelines related to individual and/or business accounts to determine the appropriate amount of tax, penalties, interest, or payments. Professionally communicating specialized information with internal and external customers verbally or in writing to clarify and resolve their account or tax issues. Experience working and/or dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position to resolve tax, penalties, interest or payment issues. Experience using interviewing techniques (e.g., disclosure requirements) to obtain and exchange information regarding reported or under-reported items.GS-07 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-06 grade level in the Federal service. Specialized experience for this position includes: experience applying standard/procedural methods, precedents, and guidelines related to individual and/or business accounts, collection techniques and enforcement actions to calculate the appropriate amount of tax, penalties, interest, or payments. Professionally communicating specialized information with internal and external customers verbally or in writing to clarify and resolve their account or tax issues. Experience working and/or dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position as to the determination of their account. Experience using interviewing techniques (e.g., disclosure requirements) to obtain and exchange information regarding reported or under-reported Experience using on-line systems, research materials and processing procedures to respond to account issues.GS-08 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. Specialized experience for this position includes: experience applying methods, precedents, and guidelines related to individual and/or business accounts, collection techniques and enforcement actions to calculate the appropriate amount of tax, penalties, interest, or payments and advise them of their taxpayer rights and appeals procedures. Professionally communicating specialized information with internal and external customers verbally or in writing to clarify and resolve their account or tax issues and to fully advise the taxpayer of options available for meeting tax obligations. Experience working, researching accounts and dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position as to the determination of their account. Experience using interviewing techniques (e.g., disclosure requirements) to obtain and exchange information regarding reported or under-reported items. Experience using on-line systems, investigative techniques and procedures to research materials to make determinations of the informational sources.-The experience may have been gained in the public sector, private sector or VolunteerService. One year of experience refers to full-time work; part-time work is considered on a prorated basis.-To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.In addition to the above requirements, you must meet the following, if applicable: You must have been at the next lower grade level of the grade you are applying to for 52 weeks (time-in-grade requirement).",
                    "PositionRemuneration": [
                        {
                            "MinimumRange": "15.74",
                            "MaximumRange": "28.06",
                            "RateIntervalCode": "Per Hour"
                        }
                    ],
                    "PositionStartDate": "2017-07-17",
                    "PositionEndDate": "2018-05-21",
                    "PublicationStartDate": "2017-07-17",
                    "ApplicationCloseDate": "2018-05-21",
                    "PositionFormattedDescription": [
                        {
                            "Label": "Dynamic Teaser",
                            "LabelDescription": "Hit highlighting for keyword searches."
                        }
                    ],
                    "UserArea": {
                        "Details": {
                            "MajorDuties": "As a Customer Service Representative, you will:Communicate with individual taxpayers, their representatives, professional stakeholders, and other government officials.Complete contacts, i.e., conduct telephone interviews with a wide range of individuals who have varying degrees of understanding, and provides full explanations to specific inquiries.Respond to a wide range of inquiries involving laws, rules and regulations, each having different conditions, reporting requirements, or other regulatory provisions; Regulations and policies subject to frequent legislative changes, amendments or precedent decisions that affect specific conditions.Elicit sensitive, personal and financial information.Make determinations and uses sound judgment concerning controversial matters in reporting the degree to which the individual understood their responsibilities.Develop, analyze and evaluate information involving the research of records and the nature of each inquiry.Explain what future actions are necessary to achieve voluntary compliance by computing and/or advising on tax liability and probable assessment of taxes.Use sophisticated interviewing techniques; the employee reviews individual circumstances and goals, and advises on the most advantageous ways to meet them.If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov",
                            "Education": "",
                            "Requirements": "This is a bilingual position. Applicants will be required to demonstrate proficiency in Spanish. To be proficient you must be able to speak, read and write in English and Spanish. If you state you are proficient in a foreign language, you may be assessed at any time during the hiring process to determine if you possess the required level of proficiency. If you are unable to demonstrate the required level of proficiency, you will be rated ineligible and not be considered for selection.",
                            "Evaluations": "Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a “not qualified” determination.Rating: Your application will be evaluated on the CJEs of the position to be filled per the National Agreement Article 13. Your application will also be rated and ranked among others, based on your responses to the online questions, regarding your experience, education, training, performance appraisals and awards relevant to the duties of this position. IRS employees may obtain most recent awards listing at https://persinfo.web.irs.gov/Your rating may be lowered, if your responses to the online questions are not supported by the education and/or experience described in your application.Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring polices). We will not reimburse costs related to the interview such as travel to and from the interview site.If you are a displaced or surplus Treasury employee eligible for the Career Transition Assistance Plan (CTAP), you must receive a score of 80 or better to be rated as well qualified to receive special selection priority. To preview questions please click here.",
                            "HowToApply": "The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.Treasury believes in a working environment that supports inclusion; please view our reasonable accommodation policies and procedures at http://jobs.irs.gov/seasonal/reasonable-accommodation.html We will provide reasonable accommodation to applicants with disabilities on a case-by-case basis. Please contact Lisa Smith at Lisa.A.Smith@irs.gov if you require this for any part of the application and hiring process. To begin, either click the \"Create a New Account\" button and follow the prompts to register or if you previously registered, click the \"Apply Online\" button and follow the prompts.You will be re-directed to Treasury's CareerConnector system to complete your application process; answer the online questions, and submit all required documents. (To submit supporting documents, click one of the available options; Upload; Fax; or Reuse existing documents. To protect your privacy, we suggest you first remove your SSN). Also, go to \"My Account\" to view and update your information, as necessary.To complete, you must click the \"Submit Application\" button located at the bottom of the \"Application Review\" page.To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received.To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.If you are experiencing system issues with your application, please contact the CareerConnector Help Desk at careerconnectorhelp@treasury.gov and/or the USAJOBS Help Desk.",
                            "WhatToExpectNext": "You may check the status of your application for this position at any time by logging onto the USAJOBS “My Account” tab and clicking on “Application Status.” For a more detailed update of your application status, you may click on “more information.”Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.",
                            "RequiredDocuments": "A complete application includes 1. A resume, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you will not be considered for this position (or may not receive the special consideration for which you may be eligible).All applicants: Are required to submit a resume either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional). To receive full credit for relevant experience, please list the month/year and number of hours worked for experience listed on your resume. We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions. Please view Resume TipsCareer Transition Assistance Plan (CTAP) Documentation: If you are a displaced or surplus Treasury employee, click CTAP for eligibility and a detailed list of required documents. IRS CTAP eligibles can apply for jobs within and outside the commuting area.IRS Reassignment Preference Program (RPP): You must meet the requirements in your RPP notice. Submit a copy of your RPP Notice along with a copy of your most recent annual performance appraisal. Your performance appraisal must have a fully successful or higher overall rating.Performance Appraisals/Awards: Submit a copy of your most recent completed performance appraisal. If a revalidated appraisal is used for merit promotion, the supervisor must prepare a narrative for each critical job element that does not have a narrative describing the performance in the appraisal period covered by the rating. Note: If you are a manager or management official, your most recent annual performance appraisal must be used for the overall rating identified.Education Documentation: If you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. If the position has specific education requirements and you are currently (or have previously been) in the Federal job series to be filled, there is no need to submit a transcript or equivalent at this time. An official transcript will be required if you are selected. A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.",
                            "Benefits": "",
                            "OtherInformation": "POSITION DESCRIPTIONS: GS-05 95573, GS-06 95574, GS-07 95575, GS-08 95576 A PM/C SharePoint site is available for IRS Employees at: https://organization.ds.irsnet.gov/sites/HCOETS/PMC/SPDLibrary/SitePages/Home.aspxCONDITIONS OF EMPLOYMENT: We may select from this announcement or any other source to fill one or more vacancies.This is a bargaining unit position.Alternative work schedule, staggered work hours or telework may be available.Tour of Duty: Monday-Friday, 3:00p.m.-11:30p.m.Training TOD: Monday-Friday 3:00p.m.-11:30p.m.Training will be held at 5045 E. Butler Ave, Fresno, CA location.The employment of any candidate, including a current employee or a new hire, selected for this position may be conditional upon classification and/or audit of federal tax returns. This audit may include up to 2 years of returns.Career/Career Conditional appointment with a full time seasonal work schedule of six months and subject to recall when workload increases.Eligible for Health and Life Insurance.Anticipated EOD Date: October 30, 2017.",
                            "KeyRequirements": [
                                "Please refer to \"Conditions of Employment.\"",
                                "Click \"Print Preview\" to review the entire announcement before applying.",
                                "IRS Employees on Career or Career Conditional Appointments"
                            ],
                            "WithinArea": "False",
                            "CommuteDistance": "0",
                            "DrugTestRequired": "",
                            "JobSummary": "WHAT DOES A CONTACT REPRESENTATIVE DO? A Contact Representative, commonly referred to as a Customer Service Representative, carries out a full range of responsibilities in resolving issues and obtaining information relative to the tax administration process. The Customer Service Representative provides a full range of administrative and technical assistance to individuals and businesses. Although contacts are primarily by telephone, the employee is the point of contact when the customer desires authoritative technical and procedural information and assistance whether by phone, written or electronic mail correspondence. The work involves diverse issues that cannot be answered or resolved routinely. In this role, contacts often involve interpreting a wide range of tax processing regulatory requirements and procedures as administered by the organization for which you are assigned within the Internal Revenue Service. WHAT IS THE WAGE AND INVESTMENT (W&I) DIVISION? The Wage & Investment Division (W&I) serves about 122 million taxpayers who file upwards of 94 million returns each year. Key W&I objectives are to provide high-quality taxpayer assistance, and to enable taxpayers to transact and communicate electronically to file their returns, make payments and receive assistance. W&I partners with private organizations to provide assistance to such disadvantaged groups as elderly and low-income taxpayers.This is a roster announcement open continuously and allows applicants to apply up to the last cut off date listed in the announcement. The roster will be used to fill positions throughout the next 12 months. We are projecting approximately 30 vacancies may be filled during the life of this roster open period of 7/17/17 to 5/21/18 - selections may be made through 8/21/18. Contingent upon funding and space requirements, one or more vacancies may be filled in the POD listed below as they become available in that location during the life of this roster. Additional and/or updated applications must be submitted by 11:59 pm ET (Eastern Time) at the close of each of the following cutoff dates: 7/28/2017, 11/20/2017, 2/19/2018, and 5/21/2018. Applicants need to apply and be eligible on or prior to the cut off dates or the closing date to be considered for the roster.Positions are located in W&I , Accounts Management Fresno, 855 M St. Fresno, CA.",
                            "WhoMayApply": {
                                "Name": "-Current IRS Internal/Agency Employees",
                                "Code": "15511"
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                    "PositionTitle": "Contact Representative *12 Month Roster*",
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                    "PositionLocationDisplay": "Portland, Oregon",
                    "PositionLocation": [
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                            "LocationName": "Portland, Oregon",
                            "CountryCode": "United States",
                            "CountrySubDivisionCode": "Oregon",
                            "CityName": "Portland, Oregon",
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                    ],
                    "QualificationSummary": "You must meet the following requirements by the closing date of this announcement. GS-05 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Specialized experience for this position includes: experience gained in an environment conducting face to face and/or telephone interviews (e.g., collection agency, telemarketing, customer service, sales) resolving problems and issues. Experience working simple arithmetic (e.g. basic accounting, credits and debits, balancing checking account). ORYou may substitute education for specialized experience as follows: A Bachelor’s degree or four (4) years of education above high school in any field of study from an accredited college or university. ORYou may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questionsGS-06 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 grade level in the Federal service. Specialized experience for this position includes: experience applying the methods, precedents, and guidelines related to individual and/or business accounts to determine the appropriate amount of tax, penalties, interest, or payments. Professionally communicating specialized information with internal and external customers verbally or in writing to clarify and resolve their account or tax issues. Experience working and/or dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position to resolve tax, penalties, interest or payment issues. Experience using interviewing techniques (e.g., disclosure requirements) to obtain and exchange information regarding reported or under-reported items.GS-07 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-06 grade level in the Federal service. Specialized experience for this position includes: experience applying standard/procedural methods, precedents, and guidelines related to individual and/or business accounts, collection techniques and enforcement actions to calculate the appropriate amount of tax, penalties, interest, or payments. Professionally communicating specialized information with internal and external customers verbally or in writing to clarify and resolve their account or tax issues. Experience working and/or dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position as to the determination of their account. Experience using interviewing techniques (e.g., disclosure requirements) to obtain and exchange information regarding reported or under-reported Experience using on-line systems, research materials and processing procedures to respond to account issues.GS-08 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. Specialized experience for this position includes: experience applying methods, precedents, and guidelines related to individual and/or business accounts, collection techniques and enforcement actions to calculate the appropriate amount of tax, penalties, interest, or payments and advise them of their taxpayer rights and appeals procedures. Professionally communicating specialized information with internal and external customers verbally or in writing to clarify and resolve their account or tax issues and to fully advise the taxpayer of options available for meeting tax obligations. Experience working, researching accounts and dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position as to the determination of their account. Experience using interviewing techniques (e.g., disclosure requirements) to obtain and exchange information regarding reported or under-reported items. Experience using on-line systems, investigative techniques and procedures to research materials to make determinations of the informational sources.-The experience may have been gained in the public sector, private sector or VolunteerService. One year of experience refers to full-time work; part-time work is considered on a prorated basis.-To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.In addition to the above requirements, you must meet the following, if applicable: You must have been at the next lower grade level of the grade you are applying to for 52 weeks (time-in-grade requirement).",
                    "PositionRemuneration": [
                        {
                            "MinimumRange": "16.68",
                            "MaximumRange": "29.74",
                            "RateIntervalCode": "Per Hour"
                        }
                    ],
                    "PositionStartDate": "2017-07-17",
                    "PositionEndDate": "2018-05-21",
                    "PublicationStartDate": "2017-07-17",
                    "ApplicationCloseDate": "2018-05-21",
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                        {
                            "Label": "Dynamic Teaser",
                            "LabelDescription": "Hit highlighting for keyword searches."
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                        "Details": {
                            "MajorDuties": "As a Customer Service Representative, you will:Communicate with individual taxpayers, their representatives, professional stakeholders, and other government officials.Complete contacts, i.e., conduct telephone interviews with a wide range of individuals who have varying degrees of understanding, and provides full explanations to specific inquiries.Respond to a wide range of inquiries involving laws, rules and regulations, each having different conditions, reporting requirements, or other regulatory provisions; Regulations and policies subject to frequent legislative changes, amendments or precedent decisions that affect specific conditions.Elicit sensitive, personal and financial information.Make determinations and uses sound judgment concerning controversial matters in reporting the degree to which the individual understood their responsibilities.Develop, analyze and evaluate information involving the research of records and the nature of each inquiry.Explain what future actions are necessary to achieve voluntary compliance by computing and/or advising on tax liability and probable assessment of taxes.Use sophisticated interviewing techniques; the employee reviews individual circumstances and goals, and advises on the most advantageous ways to meet them.If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov",
                            "Education": "",
                            "Requirements": ".",
                            "Evaluations": "Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a “not qualified” determination.Rating: Your application will be evaluated on the CJEs of the position to be filled per the National Agreement Article 13. Your application will also be rated and ranked among others, based on your responses to the online questions, regarding your experience, education, training, performance appraisals and awards relevant to the duties of this position. IRS employees may obtain most recent awards listing at https://persinfo.web.irs.gov/Your rating may be lowered, if your responses to the online questions are not supported by the education and/or experience described in your application.Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring polices). We will not reimburse costs related to the interview such as travel to and from the interview site.If you are a displaced or surplus Treasury employee eligible for the Career Transition Assistance Plan (CTAP), you must receive a score of 80 or better to be rated as well qualified to receive special selection priority. To preview questions please click here.",
                            "HowToApply": "The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.Treasury believes in a working environment that supports inclusion; please view our reasonable accommodation policies and procedures at http://jobs.irs.gov/seasonal/reasonable-accommodation.html We will provide reasonable accommodation to applicants with disabilities on a case-by-case basis. Please contact Lisa.A.Smith@irs.gov if you require this for any part of the application and hiring process. To begin, either click the \"Create a New Account\" button and follow the prompts to register or if you previously registered, click the \"Apply Online\" button and follow the prompts.You will be re-directed to Treasury's CareerConnector system to complete your application process; answer the online questions, and submit all required documents. (To submit supporting documents, click one of the available options; Upload; Fax; or Reuse existing documents. To protect your privacy, we suggest you first remove your SSN). Also, go to \"My Account\" to view and update your information, as necessary.To complete, you must click the \"Submit Application\" button located at the bottom of the \"Application Review\" page.To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received.To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.If you are experiencing system issues with your application, please contact the CareerConnector Help Desk at careerconnectorhelp@treasury.gov and/or the USAJOBS Help Desk.",
                            "WhatToExpectNext": "You may check the status of your application for this position at any time by logging onto the USAJOBS “My Account” tab and clicking on “Application Status.” For a more detailed update of your application status, you may click on “more information.”Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.",
                            "RequiredDocuments": "A complete application includes 1. A resume, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you will not be considered for this position (or may not receive the special consideration for which you may be eligible).All applicants: are required to submit a resume either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional). To receive full credit for relevant experience, please list the month/year and number of hours worked for experience listed on your resume. We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions. Please view Resume TipsCareer Transition Assistance Plan (CTAP) Documentation: If you are a displaced or surplus Treasury employee, click CTAP for eligibility and a detailed list of required documents. IRS CTAP eligibles can apply for jobs within and outside the commuting area.IRS Reassignment Preference Program (RPP): You must meet the requirements in your RPP notice. Submit a copy of your RPP Notice along with a copy of your most recent annual performance appraisal. Your performance appraisal must have a fully successful or higher overall rating.Performance Appraisal/Awards: Submit a copy of your most recent completed performance appraisal. If a revalidated appraisal is used for merit promotion, the supervisor must prepare a narrative for each critical job element that does not have a narrative describing the performance in the appraisal period covered by the rating. Note: If you are a manager or management official, your most recent annual performance appraisal must be used for the overall rating identified.Education Documentation: If you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. If the position has specific education requirements and you are currently (or have previously been) in the Federal job series to be filled, there is no need to submit a transcript or equivalent at this time. Non-IRS employees may substitute an SF-50 showing you held the series.An official transcript will be required if you are selected. A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.",
                            "Benefits": "",
                            "OtherInformation": "POSITION DESCRIPTIONS: GS-5 92405, GS-6 92406, GS-7 92407, GS-8 92408 A PM/C SharePoint site is available for IRS Employees at: https://organization.ds.irsnet.gov/sites/HCOETS/PMC/SPDLibrary/SitePages/Home.aspxCONDITIONS OF EMPLOYMENT:We may select from this announcement or any other source to fill one or more vacancies.This is a bargaining unit position.Alternative work schedule, staggered work hours or telework may be available.Tour of Duty: Monday-Friday start time between 9:30 AM and 11:00 AM.Training TOD: Monday-Friday 9:30am-6:00pmMoving expenses will NOT be authorizedCareer/Career Conditional appointment with a full time seasonal work schedule of six months and subject to recall when workload increases.Eligible for Health and Life Insurance. Anticipated (EOD) Enter On Duty will be 11/13/2017Training dates: 11/15/2017-02/06/2018",
                            "KeyRequirements": [
                                "Please refer to \"Conditions of Employment.\"",
                                "Click \"Print Preview\" to review the entire announcement before applying.",
                                "IRS Employees on Career or Career Conditional Appointments"
                            ],
                            "WithinArea": "False",
                            "CommuteDistance": "0",
                            "DrugTestRequired": "",
                            "JobSummary": "WHAT DOES A CONTACT REPRESENTATIVE DO? A Contact Representative, commonly referred to as a Customer Service Representative, carries out a full range of responsibilities in resolving issues and obtaining information relative to the tax administration process. The Customer Service Representative provides a full range of administrative and technical assistance to individuals and businesses. Although contacts are primarily by telephone, the employee is the point of contact when the customer desires authoritative technical and procedural information and assistance whether by phone, written or electronic mail correspondence. The work involves diverse issues that cannot be answered or resolved routinely. In this role, contacts often involve interpreting a wide range of tax processing regulatory requirements and procedures as administered by the organization for which you are assigned within the Internal Revenue Service. WHAT IS THE WAGE AND INVESTMENT (W&I) DIVISION? The Wage & Investment Division (W&I) serves about 122 million taxpayers who file upwards of 94 million returns each year. Key W&I objectives are to provide high-quality taxpayer assistance, and to enable taxpayers to transact and communicate electronically to file their returns, make payments and receive assistance. W&I partners with private organizations to provide assistance to such disadvantaged groups as elderly and low-income taxpayers.This is a roster announcement open continuously and allows applicants to apply up to the last cut off date listed in the announcement. The roster will be used to fill positions throughout the next 12 months. We are projecting approximately 70 vacancies may be filled during the life of this roster open period of 7/17/17 to 5/21/18 – selections may be made through 8/21/18. Contingent upon funding and space requirements, one or more vacancies may be filled in the individual PODs listed below as they become available in that location during the life of this roster. Applicants need to apply and be eligible by 11:59 pm Eastern Time (ET) at the close of each of the following cutoff dates to be considered: 7/28/17, 11/20/2017, 2/19/2018 and 05/21/2018. Applicants may also update their applications by the cut off dates listed.70 vacancies to be filled in W&I , Accounts Management, Operations, in the following location: 100 SW Main Street, Portland, OR.",
                            "WhoMayApply": {
                                "Name": "-Current IRS Internal/Agency Employees",
                                "Code": "15511"
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                "RelevanceRank": 0
            },
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                    "PositionLocationDisplay": "Dallas, Texas",
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                    ],
                    "QualificationSummary": "You must meet the following requirements by the closing date of this announcement. GS-05 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Specialized experience for this position includes: experience gained in an environment conducting face to face and/or telephone interviews (e.g., collection agency, telemarketing, customer service, sales) resolving problems and issues. Experience working simple arithmetic (e.g. basic accounting, credits and debits, balancing checking account). ORYou may substitute education for specialized experience as follows: A Bachelor’s degree or four (4) years of education above high school in any field of study from an accredited college or university. ORYou may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questionsGS-06 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 grade level in the Federal service. Specialized experience for this position includes: experience applying the methods, precedents, and guidelines related to individual and/or business accounts to determine the appropriate amount of tax, penalties, interest, or payments. Professionally communicating specialized information with internal and external customers verbally or in writing to clarify and resolve their account or tax issues. Experience working and/or dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position to resolve tax, penalties, interest or payment issues. Experience using interviewing techniques (e.g., disclosure requirements) to obtain and exchange information regarding reported or under-reported items.GS-07 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-06 grade level in the Federal service. Specialized experience for this position includes: experience applying standard/procedural methods, precedents, and guidelines related to individual and/or business accounts, collection techniques and enforcement actions to calculate the appropriate amount of tax, penalties, interest, or payments. Professionally communicating specialized information with internal and external customers verbally or in writing to clarify and resolve their account or tax issues. Experience working and/or dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position as to the determination of their account. Experience using interviewing techniques (e.g., disclosure requirements) to obtain and exchange information regarding reported or under-reported Experience using on-line systems, research materials and processing procedures to respond to account issues.GS-08 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. Specialized experience for this position includes: experience applying methods, precedents, and guidelines related to individual and/or business accounts, collection techniques and enforcement actions to calculate the appropriate amount of tax, penalties, interest, or payments and advise them of their taxpayer rights and appeals procedures. Professionally communicating specialized information with internal and external customers verbally or in writing to clarify and resolve their account or tax issues and to fully advise the taxpayer of options available for meeting tax obligations. Experience working, researching accounts and dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position as to the determination of their account. Experience using interviewing techniques (e.g., disclosure requirements) to obtain and exchange information regarding reported or under-reported items. Experience using on-line systems, investigative techniques and procedures to research materials to make determinations of the informational sources.-The experience may have been gained in the public sector, private sector or VolunteerService. One year of experience refers to full-time work; part-time work is considered on a prorated basis.-To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.In addition to the above requirements, you must meet the following, if applicable:You must have been at the next lower grade level of the grade you are applying to for 52 weeks (time-in-grade requirement).",
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                    ],
                    "PositionStartDate": "2017-07-17",
                    "PositionEndDate": "2018-05-22",
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                    "ApplicationCloseDate": "2018-05-22",
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                            "Label": "Dynamic Teaser",
                            "LabelDescription": "Hit highlighting for keyword searches."
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                    "UserArea": {
                        "Details": {
                            "MajorDuties": "As a Customer Service Representative, you will:Communicate with individual taxpayers, their representatives, professional stakeholders, and other government officials.Complete contacts, i.e., conduct telephone interviews with a wide range of individuals who have varying degrees of understanding, and provides full explanations to specific inquiries.Respond to a wide range of inquiries involving laws, rules and regulations, each having different conditions, reporting requirements, or other regulatory provisions; Regulations and policies subject to frequent legislative changes, amendments or precedent decisions that affect specific conditions.Elicit sensitive, personal and financial information.Make determinations and uses sound judgment concerning controversial matters in reporting the degree to which the individual understood their responsibilities.Develop, analyze and evaluate information involving the research of records and the nature of each inquiry.Explain what future actions are necessary to achieve voluntary compliance by computing and/or advising on tax liability and probable assessment of taxes.Use sophisticated interviewing techniques; the employee reviews individual circumstances and goals, and advises on the most advantageous ways to meet them.If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov",
                            "Education": "",
                            "Requirements": "-",
                            "Evaluations": "Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a “not qualified” determination. Rating: Your application will be evaluated on the CJEs of the position to be filled per the National Agreement Article 13. Your application will also be rated and ranked among others, based on your responses to the online questions, regarding your experience, education, training, performance appraisals and awards relevant to the duties of this position. IRS employees may obtain most recent awards listing at https://persinfo.web.irs.gov/Your rating may be lowered, if your responses to the online questions are not supported by the education and/or experience described in your application.Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration.You may be required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring polices). We will not reimburse costs related to the interview such as travel to and from the interview site.If you are a displaced or surplus Treasury employee eligible for the Career Transition Assistance Plan (CTAP), you must receive a score of 80 or better to be rated as well qualified to receive special selection priority. To preview questions please click here.",
                            "HowToApply": "The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.Treasury believes in a working environment that supports inclusion; please view our reasonable accommodation policies and procedures at http://jobs.irs.gov/seasonal/reasonable-accommodation.html. We will provide reasonable accommodation to applicants with disabilities on a case-by-case basis. Please contact Barbara.J.Reynolds@irs.gov if you require this for any part of the application and hiring process. To begin, either click the \"Create a New Account\" button and follow the prompts to register or if you previously registered, click the \"Apply Online\" button and follow the prompts.You will be re-directed to Treasury's CareerConnector system to complete your application process; answer the online questions, and submit all required documents. (To submit supporting documents, click one of the available options; Upload; Fax; or Reuse existing documents. To protect your privacy, we suggest you first remove your SSN). Also, go to \"My Account\" to view and update your information, as necessary.To complete, you must click the \"Submit Application\" button located at the bottom of the \"Application Review\" page.To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received.To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.If you are experiencing system issues with your application, please contact the CareerConnector Help Desk at careerconnectorhelp@treasury.gov and/or the USAJOBS Help Desk.",
                            "WhatToExpectNext": "You may check the status of your application for this position at any time by logging onto the USAJOBS “My Account” tab and clicking on “Application Status.” For a more detailed update of your application status, you may click on “more information.”Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.",
                            "RequiredDocuments": "A complete application includes1. A resume2. Vacancy question responses, and3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you will not be considered for this position (or may not receive the special consideration for which you may be eligible).All applicants are required to submit a resume either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional). To receive full credit for relevant experience, please list the month/year and number of hours worked for experience listed on your resume. We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions. Please view Resume TipsCareer Transition Assistance Plan (CTAP) DOCUMENTATIONIf you are a displaced or surplus Treasury employee, click CTAP for eligibility and a detailed list of required documents. IRS CTAP eligibles can apply for jobs within and outside the commuting area.IRS Reassignment Preference Program (RPP)You must meet the requirements in your RPP notice. Submit a copy of your RPP Notice along with a copy of your most recent annual performance appraisal. Your performance appraisal must have a fully successful or higher overall rating.PERFORMANCE APPRAISAL/AWARDSSubmit a copy of your most recent completed performance appraisal.IRS employees: if a revalidated appraisal is used for merit promotion, the supervisor must prepare a narrative for each critical job element that does not have a narrative describing the performance in the appraisal period covered by the rating. Note: If you are a manager or management official, your most recent annual performance appraisal must be used for the overall rating identified.EDUCATION DOCUMENTATIONIf you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. If the position has specific education requirements and you are currently (or have previously been) in the Federal job series to be filled, there is no need to submit a transcript or equivalent at this time. An official transcript will be required if you are selected.A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.",
                            "Benefits": "",
                            "OtherInformation": "POSITION DESCRIPTIONS: GS-8 92408, GS-7 92407, GS-6 92406, GS-5 92405A PM/C SharePoint site is available for IRS Employees at: https://organization.ds.irsnet.gov/sites/HCOETS/PMC/SPDLibrary/SitePages/Home.aspxCONDITIONS OF EMPLOYMENT: We may select from this announcement or any other source to fill one or more vacancies.This is a Bargaining unit position.Alternative work schedule, staggered work hours or telework may be available.Tour of Duty: Monday-Friday 1:00PM-9:30PM. Length of Season: 6 monthsEligible for Health and Life BenefitsThe employment of any candidate, including a current employee or a new hire, selected for this position may be conditional upon classification and/or audit of federal tax returns. This audit may include up to 2 years of returns.Expected EOD is November 2017.",
                            "KeyRequirements": [
                                "Please refer to \"Conditions of Employment.\"",
                                "Click \"Print Preview\" to review the entire announcement before applying.",
                                "IRS employees on career or career conditional appointments."
                            ],
                            "WithinArea": "False",
                            "CommuteDistance": "0",
                            "DrugTestRequired": "",
                            "JobSummary": "WHAT DOES A CONTACT REPRESENTATIVE DO?A Contact Representative, commonly referred to as a Customer Service Representative, carries out a full range of responsibilities in resolving issues and obtaining information relative to the tax administration process. The Customer Service Representative provides a full range of administrative and technical assistance to individuals and businesses. Although contacts are primarily by telephone, the employee is the point of contact when the customer desires authoritative technical and procedural information and assistance whether by phone, written or electronic mail correspondence. The work involves diverse issues that cannot be answered or resolved routinely. In this role, contacts often involve interpreting a wide range of tax processing regulatory requirements and procedures as administered by the organization for which you are assigned within the Internal Revenue Service. WHAT IS THE WAGE AND INVESTMENT (W&I) DIVISION: The Wage & Investment Division (W&I) serves about 122 million taxpayers who file upwards of 94 million returns each year. Key W&I objectives are to provide high-quality taxpayer assistance, and to enable taxpayers to transact and communicate electronically to file their returns, make payments and receive assistance. W&I partners with private organizations to provide assistance to such disadvantaged groups as elderly and low-income taxpayers.* This is a roster announcement open continuously and allows applicants to apply up to the last cut off date listed in the announcement. The roster will be used to fill positions throughout the next 12 months. We are projecting approximately 85 vacancies may be filled during the life of this roster open period of 7/17/17 to 5/22/18 – selections may be made through 8/22/18. Contingent upon funding and space requirements, one or more vacancies may be filled in the individual PODs listed below as they become available in that location during the life of this roster. Applicants need to apply and be eligible by 11:59 pm Eastern Time (ET) at the close of each of the following cutoff dates to be considered: 07/28/2017, 11/22/2017, 2/22/2018 and 05/22/2018. Applicants may also update their applications by the cut off date listed.Positions are located in Dallas Accounts Management, Operation 3, Team D4001 located at 1114 Commerce Street, Dallas, TX.",
                            "WhoMayApply": {
                                "Name": "Current IRS Internal/Agency Employees",
                                "Code": "15511"
                            },
                            "LowGrade": "05",
                            "HighGrade": "08",
                            "OrganizationCodes": "TR/TR93",
                            "Relocation": "False",
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                    "PositionID": "17CW6-WIB0570-0962-5T8-SB",
                    "PositionTitle": "Contact Representative (Bilingual-Spanish) *12 Month Roster*",
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                    "PositionLocationDisplay": "Dallas, Texas",
                    "PositionLocation": [
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                            "LocationName": "Dallas, Texas",
                            "CountryCode": "United States",
                            "CountrySubDivisionCode": "Texas",
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                    "OrganizationName": "Internal Revenue Service",
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                    "PositionOfferingType": [
                        {
                            "Name": "Seasonal",
                            "Code": "15317"
                        }
                    ],
                    "QualificationSummary": "You must meet the following requirements by the closing date of this announcement. GS-05 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Specialized experience for this position includes: experience gained in an environment conducting face to face and/or telephone interviews (e.g., collection agency, telemarketing, customer service, sales) resolving problems and issues. Experience working simple arithmetic (e.g. basic accounting, credits and debits, balancing checking account). ORYou may substitute education for specialized experience as follows: A Bachelor’s degree or four (4) years of education above high school in any field of study from an accredited college or university. ORYou may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questionsGS-06 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 grade level in the Federal service. Specialized experience for this position includes: experience applying the methods, precedents, and guidelines related to individual and/or business accounts to determine the appropriate amount of tax, penalties, interest, or payments. Professionally communicating specialized information with internal and external customers verbally or in writing to clarify and resolve their account or tax issues. Experience working and/or dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position to resolve tax, penalties, interest or payment issues. Experience using interviewing techniques (e.g., disclosure requirements) to obtain and exchange information regarding reported or under-reported items.GS-07 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-06 grade level in the Federal service. Specialized experience for this position includes: experience applying standard/procedural methods, precedents, and guidelines related to individual and/or business accounts, collection techniques and enforcement actions to calculate the appropriate amount of tax, penalties, interest, or payments. Professionally communicating specialized information with internal and external customers verbally or in writing to clarify and resolve their account or tax issues. Experience working and/or dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position as to the determination of their account. Experience using interviewing techniques (e.g., disclosure requirements) to obtain and exchange information regarding reported or under-reported Experience using on-line systems, research materials and processing procedures to respond to account issues.GS-08 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. Specialized experience for this position includes: experience applying methods, precedents, and guidelines related to individual and/or business accounts, collection techniques and enforcement actions to calculate the appropriate amount of tax, penalties, interest, or payments and advise them of their taxpayer rights and appeals procedures. Professionally communicating specialized information with internal and external customers verbally or in writing to clarify and resolve their account or tax issues and to fully advise the taxpayer of options available for meeting tax obligations. Experience working, researching accounts and dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position as to the determination of their account. Experience using interviewing techniques (e.g., disclosure requirements) to obtain and exchange information regarding reported or under-reported items. Experience using on-line systems, investigative techniques and procedures to research materials to make determinations of the informational sources.-The experience may have been gained in the public sector, private sector or VolunteerService. One year of experience refers to full-time work; part-time work is considered on a prorated basis.-To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.In addition to the above requirements, you must meet the following, if applicable:You must have been at the next lower grade level of the grade you are applying to for 52 weeks (time-in-grade requirement).",
                    "PositionRemuneration": [
                        {
                            "MinimumRange": "16.77",
                            "MaximumRange": "29.91",
                            "RateIntervalCode": "Per Hour"
                        }
                    ],
                    "PositionStartDate": "2017-07-17",
                    "PositionEndDate": "2018-05-22",
                    "PublicationStartDate": "2017-07-17",
                    "ApplicationCloseDate": "2018-05-22",
                    "PositionFormattedDescription": [
                        {
                            "Label": "Dynamic Teaser",
                            "LabelDescription": "Hit highlighting for keyword searches."
                        }
                    ],
                    "UserArea": {
                        "Details": {
                            "MajorDuties": "As a Customer Service Representative, you will:Communicate with individual taxpayers, their representatives, professional stakeholders, and other government officials.Complete contacts, i.e., conduct telephone interviews with a wide range of individuals who have varying degrees of understanding, and provides full explanations to specific inquiries.Respond to a wide range of inquiries involving laws, rules and regulations, each having different conditions, reporting requirements, or other regulatory provisions; Regulations and policies subject to frequent legislative changes, amendments or precedent decisions that affect specific conditions.Elicit sensitive, personal and financial information.Make determinations and uses sound judgment concerning controversial matters in reporting the degree to which the individual understood their responsibilities.Develop, analyze and evaluate information involving the research of records and the nature of each inquiry.Explain what future actions are necessary to achieve voluntary compliance by computing and/or advising on tax liability and probable assessment of taxes.Use sophisticated interviewing techniques; the employee reviews individual circumstances and goals, and advises on the most advantageous ways to meet them.If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov",
                            "Education": "",
                            "Requirements": "BILINGUAL POSITIONS ONLY: This is a bilingual position. Applicants will be required to demonstrate proficiency in Spanish.You must be able to speak, read and write the selected language in order to be considered proficient in that language. If you indicate language proficiency, you may be tested at some point in the hiring process to determine if you possess the required level of proficiency. If you are unable to demonstrate proficiency, you will not be qualified for these positions.",
                            "Evaluations": "Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a “not qualified” determination. Rating: Your application will be evaluated on the CJEs of the position to be filled per the National Agreement Article 13. Your application will also be rated and ranked among others, based on your responses to the online questions, regarding your experience, education, training, performance appraisals and awards relevant to the duties of this position. IRS employees may obtain most recent awards listing at https://persinfo.web.irs.gov/Your rating may be lowered, if your responses to the online questions are not supported by the education and/or experience described in your application.Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration.You may be required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring polices). We will not reimburse costs related to the interview such as travel to and from the interview site.If you are a displaced or surplus Treasury employee eligible for the Career Transition Assistance Plan (CTAP), you must receive a score of 80 or better to be rated as well qualified to receive special selection priority. To preview questions please click here.",
                            "HowToApply": "The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.Treasury believes in a working environment that supports inclusion; please view our reasonable accommodation policies and procedures at http://jobs.irs.gov/seasonal/reasonable-accommodation.html We will provide reasonable accommodation to applicants with disabilities on a case-by-case basis. Please contact Barbara.J.Reynolds@irs.gov if you require this for any part of the application and hiring process. To begin, either click the \"Create a New Account\" button and follow the prompts to register or if you previously registered, click the \"Apply Online\" button and follow the prompts.You will be re-directed to Treasury's CareerConnector system to complete your application process; answer the online questions, and submit all required documents. (To submit supporting documents, click one of the available options; Upload; Fax; or Reuse existing documents. To protect your privacy, we suggest you first remove your SSN). Also, go to \"My Account\" to view and update your information, as necessary.To complete, you must click the \"Submit Application\" button located at the bottom of the \"Application Review\" page.To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received.To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.If you are experiencing system issues with your application, please contact the CareerConnector Help Desk at careerconnectorhelp@treasury.gov and/or the USAJOBS Help Desk.",
                            "WhatToExpectNext": "You may check the status of your application for this position at any time by logging onto the USAJOBS “My Account” tab and clicking on “Application Status.” For a more detailed update of your application status, you may click on “more information.”Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.",
                            "RequiredDocuments": "A complete application includes1. A resume,2. Vacancy question responses, and3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you will not be considered for this position (or may not receive the special consideration for which you may be eligible).All applicants are required to submit a resume either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional). To receive full credit for relevant experience, please list the month/year and number of hours worked for experience listed on your resume. We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions. Please view Resume TipsCareer Transition Assistance Plan (CTAP) DOCUMENTATIONIf you are a displaced or surplus Treasury employee, click CTAP for eligibility and a detailed list of required documents. IRS CTAP eligibles can apply for jobs within and outside the commuting area.IRS Reassignment Preference Program (RPP)You must meet the requirements in your RPP notice. Submit a copy of your RPP Notice along with a copy of your most recent annual performance appraisal. Your performance appraisal must have a fully successful or higher overall rating.PERFORMANCE APPRAISAL/AWARDSSubmit a copy of your most recent completed performance appraisal.IRS employees: if a revalidated appraisal is used for merit promotion, the supervisor must prepare a narrative for each critical job element that does not have a narrative describing the performance in the appraisal period covered by the rating. Note: If you are a manager or management official, your most recent annual performance appraisal must be used for the overall rating identified.EDUCATION DOCUMENTATIONIf you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. If the position has specific education requirements and you are currently (or have previously been) in the Federal job series to be filled, there is no need to submit a transcript or equivalent at this time. An official transcript will be required if you are selected.A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.",
                            "Benefits": "",
                            "OtherInformation": "POSITION DESCRIPTIONS: GS-8 95576, GS-7 95575, GS-6 95574, GS-5 95573A PM/C SharePoint site is available for IRS Employees at: https://organization.ds.irsnet.gov/sites/HCOETS/PMC/SPDLibrary/SitePages/Home.aspxCONDITIONS OF EMPLOYMENT: We may select from this announcement or any other source to fill one or more vacancies.This is a Bargaining unit position.Alternative work schedule, staggered work hours or telework may be available.Tour of Duty: Monday-Friday 1:00PM-9:30PM. Length of Season: 6 monthsEligible for Health and Life BenefitsThe employment of any candidate, including a current employee or a new hire, selected for this position may be conditional upon classification and/or audit of federal tax returns. This audit may include up to 2 years of returns.Expected EOD is October 2017.",
                            "KeyRequirements": [
                                "Please refer to \"Conditions of Employment.\"",
                                "Click \"Print Preview\" to review the entire announcement before applying.",
                                "IRS employees on career or career conditional Appointments."
                            ],
                            "WithinArea": "False",
                            "CommuteDistance": "0",
                            "DrugTestRequired": "",
                            "JobSummary": "WHAT DOES A CONTACT REPRESENTATIVE DO?A Contact Representative, commonly referred to as a Customer Service Representative, carries out a full range of responsibilities in resolving issues and obtaining information relative to the tax administration process. The Customer Service Representative provides a full range of administrative and technical assistance to individuals and businesses. Although contacts are primarily by telephone, the employee is the point of contact when the customer desires authoritative technical and procedural information and assistance whether by phone, written or electronic mail correspondence. The work involves diverse issues that cannot be answered or resolved routinely. In this role, contacts often involve interpreting a wide range of tax processing regulatory requirements and procedures as administered by the organization for which you are assigned within the Internal Revenue Service. WHAT IS THE WAGE AND INVESTMENT (W&I) DIVISION: The Wage & Investment Division (W&I) serves about 122 million taxpayers who file upwards of 94 million returns each year. Key W&I objectives are to provide high-quality taxpayer assistance, and to enable taxpayers to transact and communicate electronically to file their returns, make payments and receive assistance. W&I partners with private organizations to provide assistance to such disadvantaged groups as elderly and low-income taxpayers.* This is a roster announcement open continuously and allows applicants to apply up to the last cut off date listed in the announcement. The roster will be used to fill positions throughout the next 12 months. We are projecting approximately 25 vacancies may be filled during the life of this roster open period of 7/17/17 to 5/22/18 – selections may be made through 8/22/18. Contingent upon funding and space requirements, one or more vacancies may be filled in the individual PODs listed below as they become available in that location during the life of this roster. Applicants need to apply and be eligible by 11:59 pm Eastern Time (ET) at the close of each of the following cut off dates to be considered: 07/28/2017, 11/22/2017, 2/22/2018 and 05/22/2018. Applicants may also update their applications by the cut off dates listed.Accounts Management, Operation 3, Team D4004 located at 1114 Commerce Street, Dallas,TX.",
                            "WhoMayApply": {
                                "Name": "Current IRS Internal/Agency Employees",
                                "Code": "15511"
                            },
                            "LowGrade": "05",
                            "HighGrade": "08",
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                "RelevanceRank": 0
            },
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                    "PositionTitle": "CONTACT REPRESENTATIVE  (BILINGUAL - SPANISH) **12 MONTH ROSTER**",
                    "PositionURI": "https://www.usajobs.gov:443/GetJob/ViewDetails/474654400",
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                    "PositionLocationDisplay": "Holtsville, New York",
                    "PositionLocation": [
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                            "LocationName": "Holtsville, New York",
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                            "Name": "FULL TIME",
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                    ],
                    "PositionOfferingType": [
                        {
                            "Name": "SEASONAL 6 Months",
                            "Code": "15317"
                        }
                    ],
                    "QualificationSummary": "You must meet the following requirements by the closing date of this announcement. GS-05 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Specialized experience for this position includes: experience gained in an environment conducting face to face and/or telephone interviews (e.g., collection agency, telemarketing, customer service, sales) resolving problems and issues. Experience working simple arithmetic (e.g. basic accounting, credits and debits, balancing checking account). ORYou may substitute education for specialized experience as follows: A Bachelor’s degree or four (4) years of education above high school in any field of study from an accredited college or university. ORYou may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questionsGS-06 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 grade level in the Federal service. Specialized experience for this position includes: experience applying the methods, precedents, and guidelines related to individual and/or business accounts to determine the appropriate amount of tax, penalties, interest, or payments. Professionally communicating specialized information with internal and external customers verbally or in writing to clarify and resolve their account or tax issues. Experience working and/or dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position to resolve tax, penalties, interest or payment issues. Experience using interviewing techniques (e.g., disclosure requirements) to obtain and exchange information regarding reported or under-reported items.GS-07 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-06 grade level in the Federal service. Specialized experience for this position includes: experience applying standard/procedural methods, precedents, and guidelines related to individual and/or business accounts, collection techniques and enforcement actions to calculate the appropriate amount of tax, penalties, interest, or payments. Professionally communicating specialized information with internal and external customers verbally or in writing to clarify and resolve their account or tax issues. Experience working and/or dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position as to the determination of their account. Experience using interviewing techniques (e.g., disclosure requirements) to obtain and exchange information regarding reported or under-reported Experience using on-line systems, research materials and processing procedures to respond to account issues.GS-08 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. Specialized experience for this position includes: experience applying methods, precedents, and guidelines related to individual and/or business accounts, collection techniques and enforcement actions to calculate the appropriate amount of tax, penalties, interest, or payments and advise them of their taxpayer rights and appeals procedures. Professionally communicating specialized information with internal and external customers verbally or in writing to clarify and resolve their account or tax issues and to fully advise the taxpayer of options available for meeting tax obligations. Experience working, researching accounts and dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position as to the determination of their account. Experience using interviewing techniques (e.g., disclosure requirements) to obtain and exchange information regarding reported or under-reported items. Experience using on-line systems, investigative techniques and procedures to research materials to make determinations of the informational sources.-The experience may have been gained in the public sector, private sector or VolunteerService. One year of experience refers to full-time work; part-time work is considered on a prorated basis.-To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.In addition to the above requirements, you must meet the following, if applicable:You must have been at the next lower grade level of the grade you are applying to for 52 weeks (time-in-grade requirement).",
                    "PositionRemuneration": [
                        {
                            "MinimumRange": "17.95",
                            "MaximumRange": "32.01",
                            "RateIntervalCode": "Per Hour"
                        }
                    ],
                    "PositionStartDate": "2017-07-18",
                    "PositionEndDate": "2018-05-22",
                    "PublicationStartDate": "2017-07-18",
                    "ApplicationCloseDate": "2018-05-22",
                    "PositionFormattedDescription": [
                        {
                            "Label": "Dynamic Teaser",
                            "LabelDescription": "Hit highlighting for keyword searches."
                        }
                    ],
                    "UserArea": {
                        "Details": {
                            "MajorDuties": "As a Customer Service Representative, you will:Communicate with individual taxpayers, their representatives, professional stakeholders, and other government officials.Complete contacts, i.e., conduct telephone interviews with a wide range of individuals who have varying degrees of understanding, and provides full explanations to specific inquiries.Respond to a wide range of inquiries involving laws, rules and regulations, each having different conditions, reporting requirements, or other regulatory provisions; Regulations and policies subject to frequent legislative changes, amendments or precedent decisions that affect specific conditions.Elicit sensitive, personal and financial information.Make determinations and uses sound judgment concerning controversial matters in reporting the degree to which the individual understood their responsibilities.Develop, analyze and evaluate information involving the research of records and the nature of each inquiry.Explain what future actions are necessary to achieve voluntary compliance by computing and/or advising on tax liability and probable assessment of taxes.Use sophisticated interviewing techniques; the employee reviews individual circumstances and goals, and advises on the most advantageous ways to meet them.If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov",
                            "Education": "",
                            "Requirements": "BILINGUAL POSITIONS ONLY: This is a bilingual position. Applicants will be required to demonstrate proficiency in English and Spanish. You must be able to speak, read and write the selected language in order to be considered proficient in that language. If you indicate language proficiency, you may be tested at some point in the hiring process to determine if you possess the required level of proficiency. If you are unable to demonstrate proficiency, you will not be qualified for these positions.",
                            "Evaluations": "Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a “not qualified” determination. Rating: Your application will be evaluated on the CJEs of the position to be filled per the National Agreement Article 13. Your application will also be rated and ranked among others, based on your responses to the online questions, regarding your experience, education, training, performance appraisals and awards relevant to the duties of this position. IRS employees may obtain most recent awards listing at https://persinfo.web.irs.gov/Your rating may be lowered, if your responses to the online questions are not supported by the education and/or experience described in your application.Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration.You may be required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring polices). We will notreimburse costs related to the interview such as travel to and from the interview site.If you are a displaced or surplus Treasury employee eligible for the Career Transition Assistance Plan (CTAP), you must receive a score of 80 or better to be rated as well qualified to receive special selection priority. To preview questions please click here.",
                            "HowToApply": "The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.Treasury believes in a working environment that supports inclusion; please view our reasonable accommodation policies and procedures at http://jobs.irs.gov/seasonal/reasonable-accommodation.html We will provide reasonable accommodation to applicants with disabilities on a case-by-case basis. Please contact Elizabeth Glaser at Elizabeth.A.Glaser@irs.gov if you require this for any part of the application and hiring process. To begin, either click the \"Create a New Account\" button and follow the prompts to register or if you previously registered, click the \"Apply Online\" button and follow the prompts.You will be re-directed to Treasury's CareerConnector system to complete your application process; answer the online questions, and submit all required documents. (To submit supporting documents, click one of the available options; Upload; Fax; or Reuse existing documents. To protect your privacy, we suggest you first remove your SSN). Also, go to \"My Account\" to view and update your information, as necessary.To complete, you must click the \"Submit Application\" button located at the bottom of the \"Application Review\" page.To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received.To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.If you are experiencing system issues with your application, please contact the CareerConnector Help Desk at careerconnectorhelp@treasury.gov and/or the USAJOBS Help Desk.",
                            "WhatToExpectNext": "You may check the status of your application for this position at any time by logging onto the USAJOBS “My Account” tab and clicking on “Application Status.” For a more detailed update of your application status, you may click on “more information.”Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.",
                            "RequiredDocuments": "A complete application includes 1. A resume, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you will not be considered for this position (or may not receive the special consideration for which you may be eligible).All applicants are required to submit a resume either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional). To receive full credit for relevant experience, please list the month/year and number of hours worked for experience listed on your resume. We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions. Please view Resume TipsCareer Transition Assistance Plan (CTAP) DOCUMENTATIONIf you are a displaced or surplus Treasury employee, click CTAP for eligibility and a detailed list of required documents. IRS CTAP eligibles can apply for jobs within and outside the commuting area.IRS Reassignment Preference Program (RPP)You must meet the requirements in your RPP notice. Submit a copy of your RPP Notice along with a copy of your most recent annual performance appraisal. Your performance appraisal must have a fully successful or higher overall rating.PERFORMANCE APPRAISAL/AWARDSSubmit a copy of your most recent completed performance appraisal.IRS employees: if a revalidated appraisal is used for merit promotion, the supervisor must prepare a narrative for each critical job element that does not have a narrative describing the performance in the appraisal period covered by the rating. Note: If you are a manager or management official, your most recent annual performance appraisal must be used for the overall rating identified.EDUCATION DOCUMENTATIONIf you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. If the position has specific education requirements and you are currently (or have previously been) in the Federal job series to be filled, there is no need to submit a transcript or equivalent at this time. An official transcript will be required if you are selected. A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.",
                            "Benefits": "",
                            "OtherInformation": "POSITION DESCRIPTIONS: For GS 05 - 95573, GS 06 - 95574, GS 07 - 95575 and GS 08 - 95576A PM/C SharePoint site is available for IRS Employees at: https://organization.ds.irsnet.gov/sites/HCOETS/PMC/SPDLibrary/SitePages/Home.aspxCONDITIONS OF EMPLOYMENT:We may select from this announcement or any other source to fill one or more vacancies.This is a bargaining unit position.Alternative work schedule, staggered work hours may be available.Tour of Duty: Monday - Friday 6:00a.m. - 2:30 p.m. or 3:00 p.m. - 11:30 p.m.Training will be Monday - Friday between 6:00 a.m. - 3:00 p.m.This is a 6 month seasonal position.Health and Life insurance will be offered.",
                            "KeyRequirements": [
                                "Must be a U.S. Citizen or National",
                                "IRS Employees on Career or Career Conditional Appointments",
                                "Please refer to \"Conditions of Employment.\"",
                                "Click \"Print Preview\" to review the entire announcement before applying"
                            ],
                            "WithinArea": "False",
                            "CommuteDistance": "0",
                            "DrugTestRequired": "",
                            "JobSummary": "WHAT DOES A CONTACT REPRESENTATIVE DO?A Contact Representative, commonly referred to as a Customer Service Representative, carries out a full range of responsibilities in resolving issues and obtaining information relative to the tax administration process. The Customer Service Representative provides a full range of administrative and technical assistance to individuals and businesses. Although contacts are primarily by telephone, the employee is the point of contact when the customer desires authoritative technical and procedural information and assistance whether by phone, written or electronic mail correspondence. The work involves diverse issues that cannot be answered or resolved routinely. In this role, contacts often involve interpreting a wide range of tax processing regulatory requirements and procedures as administered by the organization for which you are assigned within the Internal Revenue Service. WHAT IS THE WAGE & INVESTMENT DIVISION: The Wage & Investment Division (W&I) serves about 122 million taxpayers who file upwards of 94 million returns each year. Key W&I objectives are to provide high-quality taxpayer assistance, and to enable taxpayers to transact and communicate electronically to file their returns, make payments and receive assistance. W&I partners with private organizations to provide assistance to such disadvantaged groups as elderly and low-income taxpayers.This is a roster announcement open continuously and allows applicants to apply up to the last cut off date listed in the announcement. The roster will be used to fill positions throughout the next 12 months. We are projecting approximately 70 vacancies may be filled during the life of this roster open period of 7/18/17 to 5/22/18 – selections may be made through 8/22/18. Contingent upon funding and space requirements, one or more vacancies may be filled in the individual PODs listed below as they become available in that location during the life of this roster. Applicants need to apply and be eligible by 11:59 pm Eastern Time (ET) at the close of each of the following cutoff dates to be considered: 8/1/17, 11/21/2017, 2/20/2018 and 05/22/2018. Applicants may also update their applications by the cut off dates listed.Positions are located in Wage & Investment, Accounts Management, Ops 1 & 2. These 70 positions will be filled at 1040 Waverly Ave., Holtsville, NY. Approximate EOD date is 10/30/2017.",
                            "WhoMayApply": {
                                "Name": "-Current IRS Internal/Agency Employees",
                                "Code": "15511"
                            },
                            "LowGrade": "05",
                            "HighGrade": "08",
                            "OrganizationCodes": "TR/TR93",
                            "Relocation": "False",
                            "HiringPath": [
                                "fed-internal-search"
                            ],
                            "MissionCriticalTags": []
                        },
                        "IsRadialSearch": false
                    }
                },
                "RelevanceRank": 0
            },
            {
                "MatchedObjectId": "474654500",
                "MatchedObjectDescriptor": {
                    "PositionID": "17CE4-WIB0270-0962-5-8-DL",
                    "PositionTitle": "CONTACT REPRESENTATIVE (BILINGUAL - SPANISH) **12 Month Roster**",
                    "PositionURI": "https://www.usajobs.gov:443/GetJob/ViewDetails/474654500",
                    "ApplyURI": [
                        "https://www.usajobs.gov:443/GetJob/ViewDetails/474654500?PostingChannelID=RESTAPI"
                    ],
                    "PositionLocationDisplay": "Guaynabo, Puerto Rico",
                    "PositionLocation": [
                        {
                            "LocationName": "Guaynabo, Puerto Rico",
                            "CountryCode": "United States",
                            "CountrySubDivisionCode": "Puerto Rico",
                            "CityName": "Guaynabo, Puerto Rico",
                            "Longitude": -66.1105,
                            "Latitude": 18.3597
                        }
                    ],
                    "OrganizationName": "Internal Revenue Service",
                    "DepartmentName": "Department of the Treasury",
                    "JobCategory": [
                        {
                            "Name": "Contact Representative",
                            "Code": "0962"
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                    "JobGrade": [
                        {
                            "Code": "GS"
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                    ],
                    "PositionSchedule": [
                        {
                            "Name": "FULL TIME",
                            "Code": "1"
                        }
                    ],
                    "PositionOfferingType": [
                        {
                            "Name": "SEASONAL 6 MONTHS",
                            "Code": "15317"
                        }
                    ],
                    "QualificationSummary": "You must meet the following requirements by the closing date of this announcement. GS-05 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Specialized experience for this position includes: experience gained in an environment conducting face to face and/or telephone interviews (e.g., collection agency, telemarketing, customer service, sales) resolving problems and issues. Experience working simple arithmetic (e.g. basic accounting, credits and debits, balancing checking account). ORYou may substitute education for specialized experience as follows: A Bachelor’s degree or four (4) years of education above high school in any field of study from an accredited college or university. ORYou may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questionsGS-06 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 grade level in the Federal service. Specialized experience for this position includes: experience applying the methods, precedents, and guidelines related to individual and/or business accounts to determine the appropriate amount of tax, penalties, interest, or payments. Professionally communicating specialized information with internal and external customers verbally or in writing to clarify and resolve their account or tax issues. Experience working and/or dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position to resolve tax, penalties, interest or payment issues. Experience using interviewing techniques (e.g., disclosure requirements) to obtain and exchange information regarding reported or under-reported items.GS-07 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-06 grade level in the Federal service. Specialized experience for this position includes: experience applying standard/procedural methods, precedents, and guidelines related to individual and/or business accounts, collection techniques and enforcement actions to calculate the appropriate amount of tax, penalties, interest, or payments. Professionally communicating specialized information with internal and external customers verbally or in writing to clarify and resolve their account or tax issues. Experience working and/or dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position as to the determination of their account. Experience using interviewing techniques (e.g., disclosure requirements) to obtain and exchange information regarding reported or under-reported Experience using on-line systems, research materials and processing procedures to respond to account issues.GS-08 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. Specialized experience for this position includes: experience applying methods, precedents, and guidelines related to individual and/or business accounts, collection techniques and enforcement actions to calculate the appropriate amount of tax, penalties, interest, or payments and advise them of their taxpayer rights and appeals procedures. Professionally communicating specialized information with internal and external customers verbally or in writing to clarify and resolve their account or tax issues and to fully advise the taxpayer of options available for meeting tax obligations. Experience working, researching accounts and dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position as to the determination of their account. Experience using interviewing techniques (e.g., disclosure requirements) to obtain and exchange information regarding reported or under-reported items. Experience using on-line systems, investigative techniques and procedures to research materials to make determinations of the informational sources.-The experience may have been gained in the public sector, private sector or VolunteerService. One year of experience refers to full-time work; part-time work is considered on a prorated basis.-To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.In addition to the above requirements, you must meet the following, if applicable:You must have been at the next lower grade level of the grade you are applying to for 52 weeks (time-in-grade requirement).",
                    "PositionRemuneration": [
                        {
                            "MinimumRange": "15.74",
                            "MaximumRange": "28.06",
                            "RateIntervalCode": "Per Hour"
                        }
                    ],
                    "PositionStartDate": "2017-07-18",
                    "PositionEndDate": "2018-05-22",
                    "PublicationStartDate": "2017-07-18",
                    "ApplicationCloseDate": "2018-05-22",
                    "PositionFormattedDescription": [
                        {
                            "Label": "Dynamic Teaser",
                            "LabelDescription": "Hit highlighting for keyword searches."
                        }
                    ],
                    "UserArea": {
                        "Details": {
                            "MajorDuties": "As a Customer Service Representative, you will:Communicate with individual taxpayers, their representatives, professional stakeholders, and other government officials.Complete contacts, i.e., conduct telephone interviews with a wide range of individuals who have varying degrees of understanding, and provides full explanations to specific inquiries.Respond to a wide range of inquiries involving laws, rules and regulations, each having different conditions, reporting requirements, or other regulatory provisions; Regulations and policies subject to frequent legislative changes, amendments or precedent decisions that affect specific conditions.Elicit sensitive, personal and financial information.Make determinations and uses sound judgment concerning controversial matters in reporting the degree to which the individual understood their responsibilities.Develop, analyze and evaluate information involving the research of records and the nature of each inquiry.Explain what future actions are necessary to achieve voluntary compliance by computing and/or advising on tax liability and probable assessment of taxes.Use sophisticated interviewing techniques; the employee reviews individual circumstances and goals, and advises on the most advantageous ways to meet them.If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov",
                            "Education": "",
                            "Requirements": "BILINGUAL POSITIONS ONLY: This is a bilingual position. Applicants will be required to demonstrate proficiency in English and Spanish.You must be able to speak, read and write the selected language in order to be considered proficient in that language. If you indicate language proficiency, you may be tested at some point in the hiring process to determine if you possess the required level of proficiency. If you are unable to demonstrate proficiency, you will not be qualified for these positions.",
                            "Evaluations": "Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a “not qualified” determination. Rating: Your application will be evaluated on the CJEs of the position to be filled per the National Agreement Article 13. Your application will also be rated and ranked among others, based on your responses to the online questions, regarding your experience, education, training, performance appraisals and awards relevant to the duties of this position. IRS employees may obtain most recent awards listing at https://persinfo.web.irs.gov/Your rating may be lowered, if your responses to the online questions are not supported by the education and/or experience described in your application.Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration.You may be required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring polices). We will not reimburse costs related to the interview such as travel to and from the interview site.If you are a displaced or surplus Treasury employee eligible for the Career Transition Assistance Plan (CTAP), you must receive a score of 80 or better to be rated as well qualified to receive special selection priority. To preview questions please click here.",
                            "HowToApply": "The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.Treasury believes in a working environment that supports inclusion; please view our reasonable accommodation policies and procedures at http://jobs.irs.gov/seasonal/reasonable-accommodation.html We will provide reasonable accommodation to applicants with disabilities on a case-by-case basis. Please contact Elizabeth Glaser at Elizabeth.A.Glaser@irs.gov if you require this for any part of the application and hiring process. To begin, either click the \"Create a New Account\" button and follow the prompts to register or if you previously registered, click the \"Apply Online\" button and follow the prompts.You will be re-directed to Treasury's CareerConnector system to complete your application process; answer the online questions, and submit all required documents. (To submit supporting documents, click one of the available options; Upload; Fax; or Reuse existing documents. To protect your privacy, we suggest you first remove your SSN). Also, go to \"My Account\" to view and update your information, as necessary.To complete, you must click the \"Submit Application\" button located at the bottom of the \"Application Review\" page.To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received.To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.If you are experiencing system issues with your application, please contact the CareerConnector Help Desk at careerconnectorhelp@treasury.gov and/or the USAJOBS Help Desk.",
                            "WhatToExpectNext": "You may check the status of your application for this position at any time by logging onto the USAJOBS “My Account” tab and clicking on “Application Status.” For a more detailed update of your application status, you may click on “more information.”Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.",
                            "RequiredDocuments": "A complete application includes 1. A resume, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you will not be considered for this position (or may not receive the special consideration for which you may be eligible).All applicants are required to submit a resume either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional). To receive full credit for relevant experience, please list the month/year and number of hours worked for experience listed on your resume. We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions. Please view Resume TipsCareer Transition Assistance Plan (CTAP) DOCUMENTATIONIf you are a displaced or surplus Treasury employee, click CTAP for eligibility and a detailed list of required documents. IRS CTAP eligibles can apply for jobs within and outside the commuting area.IRS Reassignment Preference Program (RPP)You must meet the requirements in your RPP notice. Submit a copy of your RPP Notice along with a copy of your most recent annual performance appraisal. Your performance appraisal must have a fully successful or higher overall rating.PERFORMANCE APPRAISAL/AWARDSSubmit a copy of your most recent completed performance appraisal.IRS employees: if a revalidated appraisal is used for merit promotion, the supervisor must prepare a narrative for each critical job element that does not have a narrative describing the performance in the appraisal period covered by the rating. Note: If you are a manager or management official, your most recent annual performance appraisal must be used for the overall rating identified.EDUCATION DOCUMENTATIONIf you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. If the position has specific education requirements and you are currently (or have previously been) in the Federal job series to be filled, there is no need to submit a transcript or equivalent at this time. Non-IRS employees may substitute an SF-50 showing you held the series.An official transcript will be required if you are selected. A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.",
                            "Benefits": "",
                            "OtherInformation": "POSITION DESCRIPTIONS: For GS 05 - 95573, for GS 06 - 95574, for GS 07 - 95575, for GS 08 - 95576.A PM/C SharePoint site is available for IRS Employees at: https://organization.ds.irsnet.gov/sites/HCOETS/PMC/SPDLibrary/SitePages/Home.aspxCONDITIONS OF EMPLOYMENT: We may select from this announcement or any other source to fill one or more vacancies.This is a bargaining unit position.Alternative work schedule, staggered work hours may be available.This is a 6 month seasonal position.Tour of Duty: Monday - Friday, 2:30pm to 11:00pm. (Daylignt Savings Time 1:30pm to 10:00pm)Training will be Monday - Friday, 9:00am to 5:30pm. Health and Life insurance will be offered.",
                            "KeyRequirements": [
                                "Must be a U.S. Citizen or National",
                                "IRS Employees on Career or Career Conditional Appointments",
                                "Please refer to \"Conditions of Employment.\"",
                                "Click \"Print Preview\" to review the entire announcement before applying"
                            ],
                            "WithinArea": "False",
                            "CommuteDistance": "0",
                            "DrugTestRequired": "",
                            "JobSummary": "WHAT DOES A CONTACT REPRESENTATIVE DO?A Contact Representative, commonly referred to as a Customer Service Representative, carries out a full range of responsibilities in resolving issues and obtaining information relative to the tax administration process. The Customer Service Representative provides a full range of administrative and technical assistance to individuals and businesses. Although contacts are primarily by telephone, the employee is the point of contact when the customer desires authoritative technical and procedural information and assistance whether by phone, written or electronic mail correspondence. The work involves diverse issues that cannot be answered or resolved routinely. In this role, contacts often involve interpreting a wide range of tax processing regulatory requirements and procedures as administered by the organization for which you are assigned within the Internal Revenue Service. WHAT IS THE WAGE & INVESTMENT DIVISION:The Wage & Investment Division (W&I) serves about 122 million taxpayers who file upwards of 94 million returns each year. Key W&I objectives are to provide high-quality taxpayer assistance, and to enable taxpayers to transact and communicate electronically to file their returns, make payments and receive assistance. W&I partners with private organizations to provide assistance to such disadvantaged groups as elderly and low-income taxpayers.This is a roster announcement open continuously and allows applicants to apply up to the last cut off date listed in the announcement. The roster will be used to fill positions throughout the next 12 months. We are projecting approximately 35 vacancies may be filled during the life of this roster open period of 7/18/17 to 5/22/18 – selections may be made through 8/22/18. Contingent upon funding and space requirements, one or more vacancies may be filled in the individual PODs listed below as they become available in that location during the life of this roster. Applicants need to apply and be eligible by 11:59 pm Eastern Time (ET) at the close of each of the following cutoff dates to be considered: 08/01/17, 11/21/2017, 2/20/2018 and 05/22/2018. Applicants may also update their applications by the cut off dates listed.Positions are located in Wage & Investment, Accounts Management, Operation 4.Approximate EOD date 10/30/17.These 35 Bilingual positions will be filled at 7 Tabonuco Street, Guaynabo, PR.",
                            "WhoMayApply": {
                                "Name": "-Current IRS Internal/Agency Employees",
                                "Code": "15511"
                            },
                            "LowGrade": "05",
                            "HighGrade": "08",
                            "OrganizationCodes": "TR/TR93",
                            "Relocation": "False",
                            "HiringPath": [
                                "fed-internal-search"
                            ],
                            "MissionCriticalTags": []
                        },
                        "IsRadialSearch": false
                    }
                },
                "RelevanceRank": 0
            },
            {
                "MatchedObjectId": "474658700",
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                    "PositionID": "17CE4-WIB0269-0962-5T8-CB",
                    "PositionTitle": "CONTACT REPRESENTATIVE  *12 MONTH ROSTER*",
                    "PositionURI": "https://www.usajobs.gov:443/GetJob/ViewDetails/474658700",
                    "ApplyURI": [
                        "https://www.usajobs.gov:443/GetJob/ViewDetails/474658700?PostingChannelID=RESTAPI"
                    ],
                    "PositionLocationDisplay": "Holtsville, New York",
                    "PositionLocation": [
                        {
                            "LocationName": "Holtsville, New York",
                            "CountryCode": "United States",
                            "CountrySubDivisionCode": "New York",
                            "CityName": "Holtsville, New York",
                            "Longitude": -73.0418549,
                            "Latitude": 40.81469
                        }
                    ],
                    "OrganizationName": "Internal Revenue Service",
                    "DepartmentName": "Department of the Treasury",
                    "JobCategory": [
                        {
                            "Name": "Contact Representative",
                            "Code": "0962"
                        }
                    ],
                    "JobGrade": [
                        {
                            "Code": "GS"
                        }
                    ],
                    "PositionSchedule": [
                        {
                            "Name": "FULL TIME",
                            "Code": "1"
                        }
                    ],
                    "PositionOfferingType": [
                        {
                            "Name": "SEASONAL 6 Months",
                            "Code": "15317"
                        }
                    ],
                    "QualificationSummary": "You must meet the following requirements by the closing date of this announcement. GS-05 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Specialized experience for this position includes: experience gained in an environment conducting face to face and/or telephone interviews (e.g., collection agency, telemarketing, customer service, sales) resolving problems and issues. Experience working simple arithmetic (e.g. basic accounting, credits and debits, balancing checking account). ORYou may substitute education for specialized experience as follows: A Bachelor’s degree or four (4) years of education above high school in any field of study from an accredited college or university. ORYou may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questionsGS-06 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 grade level in the Federal service. Specialized experience for this position includes: experience applying the methods, precedents, and guidelines related to individual and/or business accounts to determine the appropriate amount of tax, penalties, interest, or payments. Professionally communicating specialized information with internal and external customers verbally or in writing to clarify and resolve their account or tax issues. Experience working and/or dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position to resolve tax, penalties, interest or payment issues. Experience using interviewing techniques (e.g., disclosure requirements) to obtain and exchange information regarding reported or under-reported items.GS-07 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-06 grade level in the Federal service. Specialized experience for this position includes: experience applying standard/procedural methods, precedents, and guidelines related to individual and/or business accounts, collection techniques and enforcement actions to calculate the appropriate amount of tax, penalties, interest, or payments. Professionally communicating specialized information with internal and external customers verbally or in writing to clarify and resolve their account or tax issues. Experience working and/or dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position as to the determination of their account. Experience using interviewing techniques (e.g., disclosure requirements) to obtain and exchange information regarding reported or under-reported Experience using on-line systems, research materials and processing procedures to respond to account issues.GS-08 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. Specialized experience for this position includes: experience applying methods, precedents, and guidelines related to individual and/or business accounts, collection techniques and enforcement actions to calculate the appropriate amount of tax, penalties, interest, or payments and advise them of their taxpayer rights and appeals procedures. Professionally communicating specialized information with internal and external customers verbally or in writing to clarify and resolve their account or tax issues and to fully advise the taxpayer of options available for meeting tax obligations. Experience working, researching accounts and dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position as to the determination of their account. Experience using interviewing techniques (e.g., disclosure requirements) to obtain and exchange information regarding reported or under-reported items. Experience using on-line systems, investigative techniques and procedures to research materials to make determinations of the informational sources.You must have been at the next lower grade level of the grade you are applying to for 52 weeks (time-in-grade requirement).",
                    "PositionRemuneration": [
                        {
                            "MinimumRange": "17.95",
                            "MaximumRange": "32.01",
                            "RateIntervalCode": "Per Hour"
                        }
                    ],
                    "PositionStartDate": "2017-07-18",
                    "PositionEndDate": "2018-05-22",
                    "PublicationStartDate": "2017-07-18",
                    "ApplicationCloseDate": "2018-05-22",
                    "PositionFormattedDescription": [
                        {
                            "Label": "Dynamic Teaser",
                            "LabelDescription": "Hit highlighting for keyword searches."
                        }
                    ],
                    "UserArea": {
                        "Details": {
                            "MajorDuties": "As a Customer Service Representative, you will:Communicate with individual taxpayers, their representatives, professional stakeholders, and other government officials.Complete contacts, i.e., conduct telephone interviews with a wide range of individuals who have varying degrees of understanding, and provides full explanations to specific inquiries.Respond to a wide range of inquiries involving laws, rules and regulations, each having different conditions, reporting requirements, or other regulatory provisions; Regulations and policies subject to frequent legislative changes, amendments or precedent decisions that affect specific conditions.Elicit sensitive, personal and financial information.Make determinations and uses sound judgment concerning controversial matters in reporting the degree to which the individual understood their responsibilities.Develop, analyze and evaluate information involving the research of records and the nature of each inquiry.Explain what future actions are necessary to achieve voluntary compliance by computing and/or advising on tax liability and probable assessment of taxes.Use sophisticated interviewing techniques; the employee reviews individual circumstances and goals, and advises on the most advantageous ways to meet them.If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov",
                            "Education": "",
                            "Requirements": "-",
                            "Evaluations": "Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a “not qualified” determination. Rating: Your application will be evaluated on the CJEs of the position to be filled per the National Agreement Article 13. Your application will also be rated and ranked among others, based on your responses to the online questions, regarding your experience, education, training, performance appraisals and awards relevant to the duties of this position. IRS employees may obtain most recent awards listing at https://persinfo.web.irs.gov/Your rating may be lowered, if your responses to the online questions are not supported by the education and/or experience described in your application.Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration.You may be required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring polices). We will not reimburse costs related to the interview such as travel to and from the interview site.If you are a displaced or surplus Treasury employee eligible for the Career Transition Assistance Plan (CTAP), you must receive a score of 80 or better to be rated as well qualified to receive special selection priority. To preview questions please click here.",
                            "HowToApply": "The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.Treasury believes in a working environment that supports inclusion; please view our reasonable accommodation policies and procedures at http://jobs.irs.gov/seasonal/reasonable-accommodation.html We will provide reasonable accommodation to applicants with disabilities on a case-by-case basis. Please contact Elizabeth A. Glaser at Elizabeth.A.Glaser@irs.gov. if you require this for any part of the application and hiring process. To begin, either click the \"Create a New Account\" button and follow the prompts to register or if you previously registered, click the \"Apply Online\" button and follow the prompts.You will be re-directed to Treasury's CareerConnector system to complete your application process; answer the online questions, and submit all required documents. (To submit supporting documents, click one of the available options; Upload; Fax; or Reuse existing documents. To protect your privacy, we suggest you first remove your SSN). Also, go to \"My Account\" to view and update your information, as necessary.To complete, you must click the \"Submit Application\" button located at the bottom of the \"Application Review\" page.To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received.To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.If you are experiencing system issues with your application, please contact the CareerConnector Help Desk at careerconnectorhelp@treasury.gov and/or the USAJOBS Help Desk.",
                            "WhatToExpectNext": "You may check the status of your application for this position at any time by logging onto the USAJOBS “My Account” tab and clicking on “Application Status.” For a more detailed update of your application status, you may click on “more information.”Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.",
                            "RequiredDocuments": "A complete application includes 1. A resume, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you will not be considered for this position (or may not receive the special consideration for which you may be eligible).All applicants are required to submit a resume either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional).http://www.jobs.irs.gov/downloads/CoverLetterTips.pdf To receive full credit for relevant experience, please list the month/year and number of hours worked for experience listed on your resume. We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions. Please view Resume TipsCareer Transition Assistance Plan (CTAP) DOCUMENTATIONIf you are a displaced or surplus Treasury employee, click CTAP for eligibility and a detailed list of required documents. IRS CTAP eligibles can apply for jobs within and outside the commuting area.IRS Reassignment Preference Program (RPP)You must meet the requirements in your RPP notice. Submit a copy of your RPP Notice along with a copy of your most recent annual performance appraisal. Your performance appraisal must have a fully successful or higher overall rating.PERFORMANCE APPRAISAL/AWARDSSubmit a copy of your most recent completed performance appraisal.IRS employees: if a revalidated appraisal is used for merit promotion, the supervisor must prepare a narrative for each critical job element that does not have a narrative describing the performance in the appraisal period covered by the rating. Note: If you are a manager or management official, your most recent annual performance appraisal must be used for the overall rating identified.EDUCATION DOCUMENTATIONIf you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. If the position has specific education requirements and you are currently (or have previously been) in the Federal job series to be filled, there is no need to submit a transcript or equivalent at this time. An official transcript will be required if you are selected.A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.",
                            "Benefits": "",
                            "OtherInformation": "POSITION DESCRIPTIONS: GS-05 92405; GS-06 92406; GS-07 92407; GS-08 92408.A PM/C SharePoint site is available for IRS Employees at: https://organization.ds.irsnet.gov/sites/HCOETS/PMC/SPDLibrary/SitePages/Home.aspxCONDITIONS OF EMPLOYMENT:We may select from this announcement or any other source to fill one or more vacancies.This is a bargaining unit position.This is a Full-time, Seasonal position for 6 months and subject to recall when workload increases.Alternative work schedule, staggered work hours may be available.Tour of Duty: Monday-Friday 3:00p.m. - 11:30p.m.Training may occur outside of TOD and may start anywhere between 6:00 a.m. and 3:00 p.mHealth and Life insurance will be offered.",
                            "KeyRequirements": [
                                "Must be a U.S. Citizen or National",
                                "IRS Employees on Career or Career Conditional Appointments",
                                "Please refer to \"Conditions of Employment.\"",
                                "Click \"Print Preview\" to review the entire announcement before applying"
                            ],
                            "WithinArea": "False",
                            "CommuteDistance": "0",
                            "DrugTestRequired": "",
                            "JobSummary": "WHAT DOES A CONTACT REPRESENTATIVE DO?A Contact Representative, commonly referred to as a Customer Service Representative, carries out a full range of responsibilities in resolving issues and obtaining information relative to the tax administration process. The Customer Service Representative provides a full range of administrative and technical assistance to individuals and businesses. Although contacts are primarily by telephone, the employee is the point of contact when the customer desires authoritative technical and procedural information and assistance whether by phone, written or electronic mail correspondence. The work involves diverse issues that cannot be answered or resolved routinely. In this role, contacts often involve interpreting a wide range of tax processing regulatory requirements and procedures as administered by the organization for which you are assigned within the Internal Revenue Service.WHAT IS THE WAGE & INVESTMENT DIVISION: The Wage & Investment Division (W&I) serves about 122 million taxpaers who files upwards of 94 million returns each year. Key W&I objectives are to provide high quality taxpayer assistance, and to enable taxpayers to transact and communicate electronically to file their returns,make payments & receive assistance. W&I partners with private organizations to provide assistance to such disadvantaged groups as elderly and low-income taxpayers.This is a roster announcement open continuously and allows applicants to apply up to the last cut off date listed in the announcement. The roster will be used to fill positions throughout the next 12 months. We are projecting approximately 135 vacancies may be filled during the life of this roster open period of 7/18/17 to 5/22/18 – selections may be made through 8/22/18. Contingent upon funding and space requirements, one or more vacancies may be filled in the individual PODs listed below as they become available in that location during the life of this roster. Applicants need to apply and be eligible by 11:59 pm Eastern Time (ET) at the close of each of the following cutoff dates to be considered: 8/1/17, 11/21/2017, 2/20/2018 and 05/22/2018. Applicants may also update their applications by the cut off dates listedThere are 135 positions to be filled in Wage & Investment, Accounts Management, Operations 1 & 2 located at 1040 Waverly Avenue, Holtsville, NY.Approximate EOD date is October 30, 2017.",
                            "WhoMayApply": {
                                "Name": "-Current IRS Internal/Agency Employees",
                                "Code": "15511"
                            },
                            "LowGrade": "05",
                            "HighGrade": "08",
                            "OrganizationCodes": "TR/TR93",
                            "Relocation": "False",
                            "HiringPath": [
                                "fed-internal-search"
                            ],
                            "MissionCriticalTags": []
                        },
                        "IsRadialSearch": false
                    }
                },
                "RelevanceRank": 0
            },
            {
                "MatchedObjectId": "474658900",
                "MatchedObjectDescriptor": {
                    "PositionID": "17CE4-WIB0268-0962-5T8-EG",
                    "PositionTitle": "CONTACT REPRESENTATIVE *12 MONTH ROSTER* *NEW CLOSING DATE*",
                    "PositionURI": "https://www.usajobs.gov:443/GetJob/ViewDetails/474658900",
                    "ApplyURI": [
                        "https://www.usajobs.gov:443/GetJob/ViewDetails/474658900?PostingChannelID=RESTAPI"
                    ],
                    "PositionLocationDisplay": "Cheektowaga, New York",
                    "PositionLocation": [
                        {
                            "LocationName": "Cheektowaga, New York",
                            "CountryCode": "United States",
                            "CountrySubDivisionCode": "New York",
                            "CityName": "Cheektowaga, New York",
                            "Longitude": -78.74058,
                            "Latitude": 42.9039345
                        }
                    ],
                    "OrganizationName": "Internal Revenue Service",
                    "DepartmentName": "Department of the Treasury",
                    "JobCategory": [
                        {
                            "Name": "Contact Representative",
                            "Code": "0962"
                        }
                    ],
                    "JobGrade": [
                        {
                            "Code": "GS"
                        }
                    ],
                    "PositionSchedule": [
                        {
                            "Name": "FULL TIME\nCLOSING DATE HAS BEEN EXTENDED TO 8/4/2017 AT 11:59 P.M.",
                            "Code": "1"
                        }
                    ],
                    "PositionOfferingType": [
                        {
                            "Name": "SEASONAL 6 MONTHS",
                            "Code": "15317"
                        }
                    ],
                    "QualificationSummary": "You must meet the following requirements by the closing date of this announcement. GS-05 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Specialized experience for this position includes: experience gained in an environment conducting face to face and/or telephone interviews (e.g., collection agency, telemarketing, customer service, sales) resolving problems and issues. Experience working simple arithmetic (e.g. basic accounting, credits and debits, balancing checking account). ORYou may substitute education for specialized experience as follows: A Bachelor’s degree or four (4) years of education above high school in any field of study from an accredited college or university. ORYou may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questionsGS-06 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 grade level in the Federal service. Specialized experience for this position includes: experience applying the methods, precedents, and guidelines related to individual and/or business accounts to determine the appropriate amount of tax, penalties, interest, or payments. Professionally communicating specialized information with internal and external customers verbally or in writing to clarify and resolve their account or tax issues. Experience working and/or dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position to resolve tax, penalties, interest or payment issues. Experience using interviewing techniques (e.g., disclosure requirements) to obtain and exchange information regarding reported or under-reported items.GS-07 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-06 grade level in the Federal service. Specialized experience for this position includes: experience applying standard/procedural methods, precedents, and guidelines related to individual and/or business accounts, collection techniques and enforcement actions to calculate the appropriate amount of tax, penalties, interest, or payments. Professionally communicating specialized information with internal and external customers verbally or in writing to clarify and resolve their account or tax issues. Experience working and/or dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position as to the determination of their account. Experience using interviewing techniques (e.g., disclosure requirements) to obtain and exchange information regarding reported or under-reported Experience using on-line systems, research materials and processing procedures to respond to account issues.GS-08 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. Specialized experience for this position includes: experience applying methods, precedents, and guidelines related to individual and/or business accounts, collection techniques and enforcement actions to calculate the appropriate amount of tax, penalties, interest, or payments and advise them of their taxpayer rights and appeals procedures. Professionally communicating specialized information with internal and external customers verbally or in writing to clarify and resolve their account or tax issues and to fully advise the taxpayer of options available for meeting tax obligations. Experience working, researching accounts and dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position as to the determination of their account. Experience using interviewing techniques (e.g., disclosure requirements) to obtain and exchange information regarding reported or under-reported items. Experience using on-line systems, investigative techniques and procedures to research materials to make determinations of the informational sources.You must have been at the next lower grade level at the grade you are applying to for 52 weeks (time-in-grade requirement).",
                    "PositionRemuneration": [
                        {
                            "MinimumRange": "16.23",
                            "MaximumRange": "28.94",
                            "RateIntervalCode": "Per Hour"
                        }
                    ],
                    "PositionStartDate": "2017-07-18",
                    "PositionEndDate": "2018-05-22",
                    "PublicationStartDate": "2017-07-18",
                    "ApplicationCloseDate": "2018-05-22",
                    "PositionFormattedDescription": [
                        {
                            "Label": "Dynamic Teaser",
                            "LabelDescription": "Hit highlighting for keyword searches."
                        }
                    ],
                    "UserArea": {
                        "Details": {
                            "MajorDuties": "As a Customer Service Representative, you will:Communicate with individual taxpayers, their representatives, professional stakeholders, and other government officials.Complete contacts, i.e., conduct telephone interviews with a wide range of individuals who have varying degrees of understanding, and provides full explanations to specific inquiries.Respond to a wide range of inquiries involving laws, rules and regulations, each having different conditions, reporting requirements, or other regulatory provisions; Regulations and policies subject to frequent legislative changes, amendments or precedent decisions that affect specific conditions.Elicit sensitive, personal and financial information.Make determinations and uses sound judgment concerning controversial matters in reporting the degree to which the individual understood their responsibilities.Develop, analyze and evaluate information involving the research of records and the nature of each inquiry.Explain what future actions are necessary to achieve voluntary compliance by computing and/or advising on tax liability and probable assessment of taxes.Use sophisticated interviewing techniques; the employee reviews individual circumstances and goals, and advises on the most advantageous ways to meet them.If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov",
                            "Education": "",
                            "Requirements": "-",
                            "Evaluations": "Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a “not qualified” determination. Rating: Your application will be evaluated on the CJEs of the position to be filled per the National Agreement Article 13. Your application will also be rated and ranked among others, based on your responses to the online questions, regarding your experience, education, training, performance appraisals and awards relevant to the duties of this position. IRS employees may obtain most recent awards listing at https://persinfo.web.irs.gov/Your rating may be lowered, if your responses to the online questions are not supported by the education and/or experience described in your application.Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration.You may be required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring polices). We will not reimburse costs related to the interview such as travel to and from the interview site.If you are a displaced or surplus Treasury employee eligible for the Career Transition Assistance Plan (CTAP), you must receive a score of 80 or better to be rated as well qualified to receive special selection priority. To preview questions please click here.",
                            "HowToApply": "The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.Treasury believes in a working environment that supports inclusion; please view our reasonable accommodation policies and procedures at http://jobs.irs.gov/seasonal/reasonable-accommodation.html We will provide reasonable accommodation to applicants with disabilities on a case-by-case basis. Please contact Elizabeth A. Glaser at Elizabeth.A.Glaser@irs.gov if you require this for any part of the application and hiring process. To begin, either click the \"Create a New Account\" button and follow the prompts to register or if you previously registered, click the \"Apply Online\" button and follow the prompts.You will be re-directed to Treasury's CareerConnector system to complete your application process; answer the online questions, and submit all required documents. (To submit supporting documents, click one of the available options; Upload; Fax; or Reuse existing documents. To protect your privacy, we suggest you first remove your SSN). Also, go to \"My Account\" to view and update your information, as necessary.To complete, you must click the \"Submit Application\" button located at the bottom of the \"Application Review\" page.To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received.To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.If you are experiencing system issues with your application, please contact the CareerConnector Help Desk at careerconnectorhelp@treasury.gov and/or the USAJOBS Help Desk.",
                            "WhatToExpectNext": "You may check the status of your application for this position at any time by logging onto the USAJOBS “My Account” tab and clicking on “Application Status.” For a more detailed update of your application status, you may click on “more information.”Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.",
                            "RequiredDocuments": "A complete application includes 1. A resume, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you will not be considered for this position (or may not receive the special consideration for which you may be eligible).All applicants are required to submit a resume either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional). To receive full credit for relevant experience, please list the month/year and number of hours worked for experience listed on your resume. We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions. Please view Resume TipsCareer Transition Assistance Plan (CTAP) DOCUMENTATIONIf you are a displaced or surplus Treasury employee, click CTAP for eligibility and a detailed list of required documents. IRS CTAP eligibles can apply for jobs within and outside the commuting area.IRS Reassignment Preference Program (RPP)You must meet the requirements in your RPP notice. Submit a copy of your RPP Notice along with a copy of your most recent annual performance appraisal. Your performance appraisal must have a fully successful or higher overall rating.PERFORMANCE APPRAISAL/AWARDSSubmit a copy of your most recent completed performance appraisal.IRS employees: if a revalidated appraisal is used for merit promotion, the supervisor must prepare a narrative for each critical job element that does not have a narrative describing the performance in the appraisal period covered by the rating. Note: If you are a manager or management official, your most recent annual performance appraisal must be used for the overall rating identified.EDUCATION DOCUMENTATIONIf you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. If the position has specific education requirements and you are currently (or have previously been) in the Federal job series to be filled, there is no need to submit a transcript or equivalent at this time. Non-IRS employees may substitute an SF-50 showing you held the series.An official transcript will be required if you are selected.A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.",
                            "Benefits": "",
                            "OtherInformation": "POSITION DESCRIPTIONS (GS-05: 92405; GS-06: 92406; GS-07: 92407; GS-08: 92408) A PM/C SharePoint site is available for IRS Employees at: https://organization.ds.irsnet.gov/sites/HCOETS/PMC/SPDLibrary/SitePages/Home.aspxCONDITIONS OF EMPLOYMENT:We may select from this announcement or any other source to fill one or more vacancies.This is a bargaining unit position.Alternative work schedule, staggered work hours may be available.This is a Full Time Seasonal position for 6 months subject to recall when workload increases.Tour of Duty: Monday-Friday 2:00p.m. - 10:30p.m.Health and Life Insurance will be offered.Training time due to classroom capacity can be 7:00 a.m.-12:00 a.m. Training classroom time is tentatively 7:00 a.m.-3:30p.m. or 3:30p.m.-12:00a.m. and will be approx. 8 weeks. Tour of duty will be Monday-Friday from 2:00p.m.-10:30p.m., must be available between the hours of 7:00a.m.-10:30p.m. as well as some Saturdays, Sundays and Holidays.",
                            "KeyRequirements": [
                                "Must be a U.S. Citizen or National",
                                "IRS Employees on Career or Career Conditional Appointments",
                                "Please refer to \"Conditions of Employment.\"",
                                "Click \"Print Preview\" to review the entire announcement before applying"
                            ],
                            "WithinArea": "False",
                            "CommuteDistance": "0",
                            "DrugTestRequired": "",
                            "JobSummary": "WHAT DOES A CONTACT REPRESENTATIVE DO?A Contact Representative, commonly referred to as a Customer Service Representative, carries out a full range of responsibilities in resolving issues and obtaining information relative to the tax administration process. The Customer Service Representative provides a full range of administrative and technical assistance to individuals and businesses. Although contacts are primarily by telephone, the employee is the point of contact when the customer desires authoritative technical and procedural information and assistance whether by phone, written or electronic mail correspondence. The work involves diverse issues that cannot be answered or resolved routinely. In this role, contacts often involve interpreting a wide range of tax processing regulatory requirements and procedures as administered by the organization for which you are assigned within the Internal Revenue Service. WHAT IS THE WAGE & INVESTMENT DIVISION: The Wage & Investment Division (W&I) serves about 122 million taxpayers who file upwards of 94 million returns each year. Key W&I objectives are to provide high-quality taxpayer assistance, and to enable taxpayers to transact and communicate electronically to file their returns, make payments and receive assistance. W&I partners with private organizations to provide assistance to such disadvantaged groups as elderly and low-income taxpayers.This is a roster announcement open continuously and allows applicants to apply up to the last cut off date listed in the announcement. The roster will be used to fill positions throughout the next 12 months. We are projecting approximately 150 vacancies may be filled during the life of this roster open period of 7/18/17 to 5/22/18 – selections may be made through 8/22/18. Contingent upon funding and space requirements, one or more vacancies may be filled in the individual PODs listed below as they become available in that location during the life of this roster. Applicants need to apply and be eligible by 11:59 pm Eastern Time (ET) at the close of each of the following cutoff dates to be considered: 08/01/17 (EXTENDED TO 8/4/2017), 11/21/2017, 2/20/2018 and 05/22/2018. Applicants may also update their applications by the cut off dates listed.There are 150 positions are located within Wage & Investment Service Centers, Accounts Management Ops 3 located at 2875 Union Road, Suite 12A, Cheektowaga, NY.Approximate EOD date is 11/13/2017.",
                            "WhoMayApply": {
                                "Name": "-Current IRS Internal/Agency Employees",
                                "Code": "15511"
                            },
                            "LowGrade": "05",
                            "HighGrade": "08",
                            "OrganizationCodes": "TR/TR93",
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                    "PositionTitle": "Contact Representative *12 month Roster*",
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                    "PositionLocationDisplay": "Austin, Texas",
                    "PositionLocation": [
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                            "LocationName": "Austin, Texas",
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                            "Name": "Seasonal",
                            "Code": "15317"
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                    ],
                    "QualificationSummary": "You must meet the following requirements by the closing date of this announcement. GS-05 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Specialized experience for this position includes: experience gained in an environment conducting face to face and/or telephone interviews (e.g., collection agency, telemarketing, customer service, sales) resolving problems and issues. Experience working simple arithmetic (e.g. basic accounting, credits and debits, balancing checking account). ORYou may substitute education for specialized experience as follows: A Bachelor’s degree or four (4) years of education above high school in any field of study from an accredited college or university. ORYou may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questionsGS-06 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 grade level in the Federal service. Specialized experience for this position includes: experience applying the methods, precedents, and guidelines related to individual and/or business accounts to determine the appropriate amount of tax, penalties, interest, or payments. Professionally communicating specialized information with internal and external customers verbally or in writing to clarify and resolve their account or tax issues. Experience working and/or dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position to resolve tax, penalties, interest or payment issues. Experience using interviewing techniques (e.g., disclosure requirements) to obtain and exchange information regarding reported or under-reported items.GS-07 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-06 grade level in the Federal service. Specialized experience for this position includes: experience applying standard/procedural methods, precedents, and guidelines related to individual and/or business accounts, collection techniques and enforcement actions to calculate the appropriate amount of tax, penalties, interest, or payments. Professionally communicating specialized information with internal and external customers verbally or in writing to clarify and resolve their account or tax issues. Experience working and/or dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position as to the determination of their account. Experience using interviewing techniques (e.g., disclosure requirements) to obtain and exchange information regarding reported or under-reported Experience using on-line systems, research materials and processing procedures to respond to account issues.GS-08 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. Specialized experience for this position includes: experience applying methods, precedents, and guidelines related to individual and/or business accounts, collection techniques and enforcement actions to calculate the appropriate amount of tax, penalties, interest, or payments and advise them of their taxpayer rights and appeals procedures. Professionally communicating specialized information with internal and external customers verbally or in writing to clarify and resolve their account or tax issues and to fully advise the taxpayer of options available for meeting tax obligations. Experience working, researching accounts and dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position as to the determination of their account. Experience using interviewing techniques (e.g., disclosure requirements) to obtain and exchange information regarding reported or under-reported items. Experience using on-line systems, investigative techniques and procedures to research materials to make determinations of the informational sources.-The experience may have been gained in the public sector, private sector or VolunteerService. One year of experience refers to full-time work; part-time work is considered on a prorated basis.-To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.In addition to the above requirements, you must meet the following, if applicable:You must have been at the next lower grade level of the grade you are applying to for 52 weeks (time-in-grade requirement).",
                    "PositionRemuneration": [
                        {
                            "MinimumRange": "15.86",
                            "MaximumRange": "28.29",
                            "RateIntervalCode": "Per Hour"
                        }
                    ],
                    "PositionStartDate": "2017-07-18",
                    "PositionEndDate": "2018-05-23",
                    "PublicationStartDate": "2017-07-18",
                    "ApplicationCloseDate": "2018-05-23",
                    "PositionFormattedDescription": [
                        {
                            "Label": "Dynamic Teaser",
                            "LabelDescription": "Hit highlighting for keyword searches."
                        }
                    ],
                    "UserArea": {
                        "Details": {
                            "MajorDuties": "As a Customer Service Representative, you will:Communicate with individual taxpayers, their representatives, professional stakeholders, and other government officials.Complete contacts, i.e., conduct telephone interviews with a wide range of individuals who have varying degrees of understanding, and provides full explanations to specific inquiries.Respond to a wide range of inquiries involving laws, rules and regulations, each having different conditions, reporting requirements, or other regulatory provisions; Regulations and policies subject to frequent legislative changes, amendments or precedent decisions that affect specific conditions.Elicit sensitive, personal and financial information.Make determinations and uses sound judgment concerning controversial matters in reporting the degree to which the individual understood their responsibilities.Develop, analyze and evaluate information involving the research of records and the nature of each inquiry.Explain what future actions are necessary to achieve voluntary compliance by computing and/or advising on tax liability and probable assessment of taxes.Use sophisticated interviewing techniques; the employee reviews individual circumstances and goals, and advises on the most advantageous ways to meet them.If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov",
                            "Education": "",
                            "Requirements": "-",
                            "Evaluations": "Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a “not qualified” determination. Rating: Your application will be evaluated on the CJEs of the position to be filled per the National Agreement Article 13. Your application will also be rated and ranked among others, based on your responses to the online questions, regarding your experience, education, training, performance appraisals and awards relevant to the duties of this position. IRS employees may obtain most recent awards listing at https://persinfo.web.irs.gov/Your rating may be lowered, if your responses to the online questions are not supported by the education and/or experience described in your application.Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration.You may be required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring polices). We will not reimburse costs related to the interview such as travel to and from the interview site.If you are a displaced or surplus Treasury employee eligible for the Career Transition Assistance Plan (CTAP), you must receive a score of 80 or better to be rated as well qualified to receive special selection priority. To preview questions please click here.",
                            "HowToApply": "The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.Treasury believes in a working environment that supports inclusion; please view our reasonable accommodation policies and procedures at http://jobs.irs.gov/seasonal/reasonable-accommodation.html. We will provide reasonable accommodation to applicants with disabilities on a case-by-case basis. Please contact Tania.S.Martinez@irs.gov if you require this for any part of the application and hiring process. To begin, either click the \"Create a New Account\" button and follow the prompts to register or if you previously registered, click the \"Apply Online\" button and follow the prompts.You will be re-directed to Treasury's CareerConnector system to complete your application process; answer the online questions, and submit all required documents. (To submit supporting documents, click one of the available options; Upload; Fax; or Reuse existing documents. To protect your privacy, we suggest you first remove your SSN). Also, go to \"My Account\" to view and update your information, as necessary.To complete, you must click the \"Submit Application\" button located at the bottom of the \"Application Review\" page.To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received.To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.If you are experiencing system issues with your application, please contact the CareerConnector Help Desk at careerconnectorhelp@treasury.gov and/or the USAJOBS Help Desk.",
                            "WhatToExpectNext": "You may check the status of your application for this position at any time by logging onto the USAJOBS “My Account” tab and clicking on “Application Status.” For a more detailed update of your application status, you may click on “more information.”Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.",
                            "RequiredDocuments": "A complete application includes1. A resume2. Vacancy question responses, and3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you will not be considered for this position (or may not receive the special consideration for which you may be eligible).All applicants are required to submit a resume either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional). To receive full credit for relevant experience, please list the month/year and number of hours worked for experience listed on your resume. We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions. Please view Resume TipsCareer Transition Assistance Plan (CTAP) DOCUMENTATIONIf you are a displaced or surplus Treasury employee, click CTAP for eligibility and a detailed list of required documents. IRS CTAP eligibles can apply for jobs within and outside the commuting area.IRS Reassignment Preference Program (RPP)You must meet the requirements in your RPP notice. Submit a copy of your RPP Notice along with a copy of your most recent annual performance appraisal. Your performance appraisal must have a fully successful or higher overall rating.PERFORMANCE APPRAISAL/AWARDSSubmit a copy of your most recent completed performance appraisal.IRS employees: if a revalidated appraisal is used for merit promotion, the supervisor must prepare a narrative for each critical job element that does not have a narrative describing the performance in the appraisal period covered by the rating. Note: If you are a manager or management official, your most recent annual performance appraisal must be used for the overall rating identified.EDUCATION DOCUMENTATIONIf you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. If the position has specific education requirements and you are currently (or have previously been) in the Federal job series to be filled, there is no need to submit a transcript or equivalent at this time. An official transcript will be required if you are selected.A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.",
                            "Benefits": "",
                            "OtherInformation": "POSITION DESCRIPTIONS: GS-8 92408, GS-7 92407, GS-6 92406, GS-5 92405A PM/C SharePoint site is available for IRS Employees at: https://organization.ds.irsnet.gov/sites/HCOETS/PMC/SPDLibrary/SitePages/Home.aspxCONDITIONS OF EMPLOYMENT: We may select from this announcement or any other source to fill one or more vacancies.This is a Bargaining unit position.Alternative work schedule, staggered work hours or telework may be available.Tour of Duty: Monday-Friday 4:30PM-1:00AM. Mandatory training is expected to be 17 weeksLength of Season: 6 monthsEligible for Health and Life BenefitsThe employment of any candidate, including a current employee or a new hire, selected for this position may be conditional upon classification and/or audit of federal tax returns. This audit may include up to 2 years of returns.Expected Enter On Duty Date is October 2017.",
                            "KeyRequirements": [
                                "Please refer to \"Conditions of Employment.\"",
                                "Click \"Print Preview\" to review the entire announcement before applying.",
                                "IRS Employees on Career or Career Conditional Appointments"
                            ],
                            "WithinArea": "False",
                            "CommuteDistance": "0",
                            "DrugTestRequired": "",
                            "JobSummary": "WHAT DOES A CONTACT REPRESENTATIVE DO?A Contact Representative, commonly referred to as a Customer Service Representative, carries out a full range of responsibilities in resolving issues and obtaining information relative to the tax administration process. The Customer Service Representative provides a full range of administrative and technical assistance to individuals and businesses. Although contacts are primarily by telephone, the employee is the point of contact when the customer desires authoritative technical and procedural information and assistance whether by phone, written or electronic mail correspondence. The work involves diverse issues that cannot be answered or resolved routinely. In this role, contacts often involve interpreting a wide range of tax processing regulatory requirements and procedures as administered by the organization for which you are assigned within the Internal Revenue Service. WHAT IS THE WAGE AND INVESTMENT (W&I) DIVISION: The Wage & Investment Division (W&I) serves about 122 million taxpayers who file upwards of 94 million returns each year. Key W&I objectives are to provide high-quality taxpayer assistance, and to enable taxpayers to transact and communicate electronically to file their returns, make payments and receive assistance. W&I partners with private organizations to provide assistance to such disadvantaged groups as elderly and low-income taxpayers.* This is a roster announcement open continuously and allows applicants to apply up to the last cut off date listed in the announcement. The roster will be used to fill positions throughout the next 12 months. We are projecting approximately 90 vacancies may be filled during the life of this roster open period of 7/18/17 to 5/23/18 – selections may be made through 8/23/18. Contingent upon funding and space requirements, one or more vacancies may be filled in the individual PODs listed below as they become available in that location during the life of this roster. Applicants need to apply and be eligible by 11:59 pm Eastern Time (ET) at the close of each of the following cut off dates to be considered: 07/31/2017, 11/23/2017, 2/23/2018 and 05/23/2018. Applicants may also update their applications byt the cut off dates listed.Positions are located in Austin Accounts Management, Operation 2, Team C4000 located at 1821 Directors Blvd, Austin, TX.",
                            "WhoMayApply": {
                                "Name": "-Current IRS Internal/Agency Employees",
                                "Code": "15511"
                            },
                            "LowGrade": "05",
                            "HighGrade": "08",
                            "OrganizationCodes": "TR/TR93",
                            "Relocation": "False",
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                        "IsRadialSearch": false
                    }
                },
                "RelevanceRank": 0
            },
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                    "PositionID": "17CW6-WIB0572-0962-5T8-CT",
                    "PositionTitle": "Contact Representative (Bilingual-Spanish) *12 Month Roster*",
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                    "PositionLocationDisplay": "Austin, Texas",
                    "PositionLocation": [
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                            "LocationName": "Austin, Texas",
                            "CountryCode": "United States",
                            "CountrySubDivisionCode": "Texas",
                            "CityName": "Austin, Texas",
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                    "OrganizationName": "Internal Revenue Service",
                    "DepartmentName": "Department of the Treasury",
                    "JobCategory": [
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                            "Name": "Contact Representative",
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                            "Name": "Full Time",
                            "Code": "1"
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                    ],
                    "PositionOfferingType": [
                        {
                            "Name": "Seasonal",
                            "Code": "15317"
                        }
                    ],
                    "QualificationSummary": "You must meet the following requirements by the closing date of this announcement. GS-05 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Specialized experience for this position includes: experience gained in an environment conducting face to face and/or telephone interviews (e.g., collection agency, telemarketing, customer service, sales) resolving problems and issues. Experience working simple arithmetic (e.g. basic accounting, credits and debits, balancing checking account). ORYou may substitute education for specialized experience as follows: A Bachelor’s degree or four (4) years of education above high school in any field of study from an accredited college or university. ORYou may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questionsGS-06 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 grade level in the Federal service. Specialized experience for this position includes: experience applying the methods, precedents, and guidelines related to individual and/or business accounts to determine the appropriate amount of tax, penalties, interest, or payments. Professionally communicating specialized information with internal and external customers verbally or in writing to clarify and resolve their account or tax issues. Experience working and/or dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position to resolve tax, penalties, interest or payment issues. Experience using interviewing techniques (e.g., disclosure requirements) to obtain and exchange information regarding reported or under-reported items.GS-07 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-06 grade level in the Federal service. Specialized experience for this position includes: experience applying standard/procedural methods, precedents, and guidelines related to individual and/or business accounts, collection techniques and enforcement actions to calculate the appropriate amount of tax, penalties, interest, or payments. Professionally communicating specialized information with internal and external customers verbally or in writing to clarify and resolve their account or tax issues. Experience working and/or dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position as to the determination of their account. Experience using interviewing techniques (e.g., disclosure requirements) to obtain and exchange information regarding reported or under-reported Experience using on-line systems, research materials and processing procedures to respond to account issues.GS-08 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. Specialized experience for this position includes: experience applying methods, precedents, and guidelines related to individual and/or business accounts, collection techniques and enforcement actions to calculate the appropriate amount of tax, penalties, interest, or payments and advise them of their taxpayer rights and appeals procedures. Professionally communicating specialized information with internal and external customers verbally or in writing to clarify and resolve their account or tax issues and to fully advise the taxpayer of options available for meeting tax obligations. Experience working, researching accounts and dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position as to the determination of their account. Experience using interviewing techniques (e.g., disclosure requirements) to obtain and exchange information regarding reported or under-reported items. Experience using on-line systems, investigative techniques and procedures to research materials to make determinations of the informational sources.-The experience may have been gained in the public sector, private sector or VolunteerService. One year of experience refers to full-time work; part-time work is considered on a prorated basis.-To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.In addition to the above requirements, you must meet the following, if applicable:You must have been at the next lower grade level of the grade you are applying to for 52 weeks (time-in-grade requirement).",
                    "PositionRemuneration": [
                        {
                            "MinimumRange": "15.86",
                            "MaximumRange": "28.29",
                            "RateIntervalCode": "Per Hour"
                        }
                    ],
                    "PositionStartDate": "2017-07-18",
                    "PositionEndDate": "2018-05-23",
                    "PublicationStartDate": "2017-07-18",
                    "ApplicationCloseDate": "2018-05-23",
                    "PositionFormattedDescription": [
                        {
                            "Label": "Dynamic Teaser",
                            "LabelDescription": "Hit highlighting for keyword searches."
                        }
                    ],
                    "UserArea": {
                        "Details": {
                            "MajorDuties": "As a Customer Service Representative, you will:Communicate with individual taxpayers, their representatives, professional stakeholders, and other government officials.Complete contacts, i.e., conduct telephone interviews with a wide range of individuals who have varying degrees of understanding, and provides full explanations to specific inquiries.Respond to a wide range of inquiries involving laws, rules and regulations, each having different conditions, reporting requirements, or other regulatory provisions; Regulations and policies subject to frequent legislative changes, amendments or precedent decisions that affect specific conditions.Elicit sensitive, personal and financial information.Make determinations and uses sound judgment concerning controversial matters in reporting the degree to which the individual understood their responsibilities.Develop, analyze and evaluate information involving the research of records and the nature of each inquiry.Explain what future actions are necessary to achieve voluntary compliance by computing and/or advising on tax liability and probable assessment of taxes.Use sophisticated interviewing techniques; the employee reviews individual circumstances and goals, and advises on the most advantageous ways to meet them.If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov",
                            "Education": "",
                            "Requirements": "BILINGUAL POSITIONS ONLY: This is a bilingual position. Applicants will be required to demonstrate proficiency in Spanish.You must be able to speak, read and write the selected language in order to be considered proficient in that language. If you indicate language proficiency, you may be tested at some point in the hiring process to determine if you possess the required level of proficiency. If you are unable to demonstrate proficiency, you will not be qualified for these positions.",
                            "Evaluations": "Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a “not qualified” determination. Rating: Your application will be evaluated on the CJEs of the position to be filled per the National Agreement Article 13. Your application will also be rated and ranked among others, based on your responses to the online questions, regarding your experience, education, training, performance appraisals and awards relevant to the duties of this position. IRS employees may obtain most recent awards listing at https://persinfo.web.irs.gov/Your rating may be lowered, if your responses to the online questions are not supported by the education and/or experience described in your application.Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration.You may be required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring polices). We will not reimburse costs related to the interview such as travel to and from the interview site.If you are a displaced or surplus Treasury employee eligible for the Career Transition Assistance Plan (CTAP), you must receive a score of 80 or better to be rated as well qualified to receive special selection priority. To preview questions please click here.",
                            "HowToApply": "The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.Treasury believes in a working environment that supports inclusion; please view our reasonable accommodation policies and procedures at http://jobs.irs.gov/seasonal/reasonable-accommodation.html We will provide reasonable accommodation to applicants with disabilities on a case-by-case basis. Please contact Tania.S.Martinez@irs.gov if you require this for any part of the application and hiring process. To begin, either click the \"Create a New Account\" button and follow the prompts to register or if you previously registered, click the \"Apply Online\" button and follow the prompts.You will be re-directed to Treasury's CareerConnector system to complete your application process; answer the online questions, and submit all required documents. (To submit supporting documents, click one of the available options; Upload; Fax; or Reuse existing documents. To protect your privacy, we suggest you first remove your SSN). Also, go to \"My Account\" to view and update your information, as necessary.To complete, you must click the \"Submit Application\" button located at the bottom of the \"Application Review\" page.To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received.To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.If you are experiencing system issues with your application, please contact the CareerConnector Help Desk at careerconnectorhelp@treasury.gov and/or the USAJOBS Help Desk.",
                            "WhatToExpectNext": "You may check the status of your application for this position at any time by logging onto the USAJOBS “My Account” tab and clicking on “Application Status.” For a more detailed update of your application status, you may click on “more information.”Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.",
                            "RequiredDocuments": "A complete application includes1. A resume,2. Vacancy question responses, and3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you will not be considered for this position (or may not receive the special consideration for which you may be eligible).All applicants are required to submit a resume either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional). To receive full credit for relevant experience, please list the month/year and number of hours worked for experience listed on your resume. We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions. Please view Resume TipsCareer Transition Assistance Plan (CTAP) DOCUMENTATIONIf you are a displaced or surplus Treasury employee, click CTAP for eligibility and a detailed list of required documents. IRS CTAP eligibles can apply for jobs within and outside the commuting area.IRS Reassignment Preference Program (RPP)You must meet the requirements in your RPP notice. Submit a copy of your RPP Notice along with a copy of your most recent annual performance appraisal. Your performance appraisal must have a fully successful or higher overall rating.PERFORMANCE APPRAISAL/AWARDSSubmit a copy of your most recent completed performance appraisal.IRS employees: if a revalidated appraisal is used for merit promotion, the supervisor must prepare a narrative for each critical job element that does not have a narrative describing the performance in the appraisal period covered by the rating. Note: If you are a manager or management official, your most recent annual performance appraisal must be used for the overall rating identified.EDUCATION DOCUMENTATIONIf you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. If the position has specific education requirements and you are currently (or have previously been) in the Federal job series to be filled, there is no need to submit a transcript or equivalent at this time. An official transcript will be required if you are selected.A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.",
                            "Benefits": "",
                            "OtherInformation": "POSITION DESCRIPTIONS: GS-8 95576, GS-7 95575, GS-6 95574, GS-5 95573A PM/C SharePoint site is available for IRS Employees at: https://organization.ds.irsnet.gov/sites/HCOETS/PMC/SPDLibrary/SitePages/Home.aspxCONDITIONS OF EMPLOYMENT: We may select from this announcement or any other source to fill one or more vacancies.This is a Bargaining unit position.Alternative work schedule, staggered work hours or telework may be available.Tour of Duty: Monday-Friday 4:30PM to 1:00AM. Mandatory training is expected to be 17 weeksLength of Season: 6 monthsEligible for Health and Life BenefitsThe employment of any candidate, including a current employee or a new hire, selected for this position may be conditional upon classification and/or audit of federal tax returns. This audit may include up to 2 years of returns.Expected Enter On Duty Date is October 2017.",
                            "KeyRequirements": [
                                "Please refer to \"Conditions of Employment.\"",
                                "Click \"Print Preview\" to review the entire announcement before applying.",
                                "IRS Employees on Career or Career Conditional Appointments"
                            ],
                            "WithinArea": "False",
                            "CommuteDistance": "0",
                            "DrugTestRequired": "",
                            "JobSummary": "WHAT DOES A CONTACT REPRESENTATIVE DO?A Contact Representative, commonly referred to as a Customer Service Representative, carries out a full range of responsibilities in resolving issues and obtaining information relative to the tax administration process. The Customer Service Representative provides a full range of administrative and technical assistance to individuals and businesses. Although contacts are primarily by telephone, the employee is the point of contact when the customer desires authoritative technical and procedural information and assistance whether by phone, written or electronic mail correspondence. The work involves diverse issues that cannot be answered or resolved routinely. In this role, contacts often involve interpreting a wide range of tax processing regulatory requirements and procedures as administered by the organization for which you are assigned within the Internal Revenue Service. WHAT IS THE WAGE AND INVESTMENT (W&I) DIVISION: The Wage & Investment Division (W&I) serves about 122 million taxpayers who file upwards of 94 million returns each year. Key W&I objectives are to provide high-quality taxpayer assistance, and to enable taxpayers to transact and communicate electronically to file their returns, make payments and receive assistance. W&I partners with private organizations to provide assistance to such disadvantaged groups as elderly and low-income taxpayers.* This is a roster announcement open continuously and allows applicants to apply up to the last cut off date listed in the announcement. The roster will be used to fill positions throughout the next 12 months. We are projecting approximately 35 vacancies may be filled during the life of this roster open period of 7/18/17 to 5/23/18 – selections may be made through 8/23/18. Contingent upon funding and space requirements, one or more vacancies may be filled in the individual PODs listed below as they become available in that location during the life of this roster. Applicants need to apply and be eligible by 11:59 pm Eastern Time (ET) at the close of each of the following cut off dates to be considered: 07/31/2017, 11/23/2017, 2/23/2018 and 05/23/2018. Applicants may also update their applications by the cut off dates listed.Positions are located in Austin Accounts Management, Operation 2, Team C4000 located at 1821 Directors Blvd, Austin, TX.",
                            "WhoMayApply": {
                                "Name": "-Current IRS Internal/Agency Employees",
                                "Code": "15511"
                            },
                            "LowGrade": "05",
                            "HighGrade": "08",
                            "OrganizationCodes": "TR/TR93",
                            "Relocation": "False",
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                "RelevanceRank": 0
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                    "PositionTitle": "Contact Representative *Seasonal, 12 month roster*",
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                    "ApplyURI": [
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                    "PositionLocationDisplay": "Baltimore, Maryland",
                    "PositionLocation": [
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                            "LocationName": "Baltimore, Maryland",
                            "CountryCode": "United States",
                            "CountrySubDivisionCode": "Maryland",
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                    "OrganizationName": "Internal Revenue Service",
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                    "PositionOfferingType": [
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                            "Name": "Seasonal",
                            "Code": "15317"
                        }
                    ],
                    "QualificationSummary": "You must meet the following requirements by the closing date of this announcement. GS-05 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Specialized experience for this position includes: experience gained in an environment conducting face to face and/or telephone interviews (e.g., collection agency, telemarketing, customer service, sales) resolving problems and issues. Experience working simple arithmetic (e.g. basic accounting, credits and debits, balancing checking account).OR You may substitute education for specialized experience as follows: A Bachelor’s degree or four (4) years of education above high school in any field of study from an accredited college or university.OR You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questionsGS-06 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 grade level in the Federal service. Specialized experience for this position includes: experience applying the methods, precedents, and guidelines related to individual and/or business accounts to determine the appropriate amount of tax, penalties, interest, or payments. Professionally communicating specialized information with internal and external customers verbally or in writing to clarify and resolve their account or tax issues. Experience working and/or dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position to resolve tax, penalties, interest or payment issues. Experience using interviewing techniques (e.g., disclosure requirements) to obtain and exchange information regarding reported or under-reported items.GS-07 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-06 grade level in the Federal service. Specialized experience for this position includes: experience applying standard/procedural methods, precedents, and guidelines related to individual and/or business accounts, collection techniques and enforcement actions to calculate the appropriate amount of tax, penalties, interest, or payments. Professionally communicating specialized information with internal and external customers verbally or in writing to clarify and resolve their account or tax issues. Experience working and/or dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position as to the determination of their account. Experience using interviewing techniques (e.g., disclosure requirements) to obtain and exchange information regarding reported or under-reported Experience using on-line systems, research materials and processing procedures to respond to account issues.GS-08 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. Specialized experience for this position includes: experience applying methods, precedents, and guidelines related to individual and/or business accounts, collection techniques and enforcement actions to calculate the appropriate amount of tax, penalties, interest, or payments and advise them of their taxpayer rights and appeals procedures. Professionally communicating specialized information with internal and external customers verbally or in writing to clarify and resolve their account or tax issues and to fully advise the taxpayer of options available for meeting tax obligations. Experience working, researching accounts and dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position as to the determination of their account. Experience using interviewing techniques (e.g., disclosure requirements) to obtain and exchange information regarding reported or under-reported items. Experience using on-line systems, investigative techniques and procedures to research materials to make determinations of the informational sources.-The experience may have been gained in the public sector, private sector or VolunteerService. One year of experience refers to full-time work; part-time work is considered on a prorated basis.-To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.In addition to the above requirements, you must meet the following, if applicable:You must have been at the next lower grade level of the grade you are applying to for 52 weeks (time-in-grade requirement).",
                    "PositionRemuneration": [
                        {
                            "MinimumRange": "17.38",
                            "MaximumRange": "31.0",
                            "RateIntervalCode": "Per Hour"
                        }
                    ],
                    "PositionStartDate": "2017-07-19",
                    "PositionEndDate": "2018-05-23",
                    "PublicationStartDate": "2017-07-19",
                    "ApplicationCloseDate": "2018-05-23",
                    "PositionFormattedDescription": [
                        {
                            "Label": "Dynamic Teaser",
                            "LabelDescription": "Hit highlighting for keyword searches."
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                    ],
                    "UserArea": {
                        "Details": {
                            "MajorDuties": "As a Customer Service Representative, you will:Communicate with individual taxpayers, their representatives, professional stakeholders, and other government officials.Complete contacts, i.e., conduct telephone interviews with a wide range of individuals who have varying degrees of understanding, and provides full explanations to specific inquiries.Respond to a wide range of inquiries involving laws, rules and regulations, each having different conditions, reporting requirements, or other regulatory provisions; Regulations and policies subject to frequent legislative changes, amendments or precedent decisions that affect specific conditions.Elicit sensitive, personal and financial information.Make determinations and uses sound judgment concerning controversial matters in reporting the degree to which the individual understood their responsibilities.Develop, analyze and evaluate information involving the research of records and the nature of each inquiry.Explain what future actions are necessary to achieve voluntary compliance by computing and/or advising on tax liability and probable assessment of taxes.Use sophisticated interviewing techniques; the employee reviews individual circumstances and goals, and advises on the most advantageous ways to meet them. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov",
                            "Education": "",
                            "Requirements": ".",
                            "Evaluations": "Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a “not qualified” determination. Rating: Your application will be evaluated on the CJEs of the position to be filled per the National Agreement Article 13. Your application will also be rated and ranked among others, based on your responses to the online questions, regarding your experience, education, training, performance appraisals and awards relevant to the duties of this position. IRS employees may obtain most recent awards listing at https://persinfo.web.irs.gov/Your rating may be lowered, if your responses to the online questions are not supported by the education and/or experience described in your application.Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration.You may be required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring polices). We will not reimburse costs related to the interview such as travel to and from the interview site.If you are a displaced or surplus Treasury employee eligible for the Career Transition Assistance Plan (CTAP), you must receive a score of 80 or better to be rated as well qualified to receive special selection priority. To preview questions please click here.",
                            "HowToApply": "The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.Treasury believes in a working environment that supports inclusion; please view our reasonable accommodation policies and procedures at http://jobs.irs.gov/seasonal/reasonable-accommodation.html We will provide reasonable accommodation to applicants with disabilities on a case-by-case basis. Please email Colleen.M.Staines@IRS.GOV if you require this for any part of the application and hiring process. To begin, either click the \"Create a New Account\" button and follow the prompts to register or if you previously registered, click the \"Apply Online\" button and follow the prompts.You will be re-directed to Treasury's CareerConnector system to complete your application process; answer the online questions, and submit all required documents. (To submit supporting documents, click one of the available options; Upload; Fax; or Reuse existing documents. To protect your privacy, we suggest you first remove your SSN). Also, go to \"My Account\" to view and update your information, as necessary.To complete, you must click the \"Submit Application\" button located at the bottom of the \"Application Review\" page.To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received.To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.If you are experiencing system issues with your application, please contact the CareerConnector Help Desk at careerconnectorhelp@treasury.gov and/or the USAJOBS Help Desk.",
                            "WhatToExpectNext": "You may check the status of your application for this position at any time by logging onto the USAJOBS “My Account” tab and clicking on “Application Status.” For a more detailed update of your application status, you may click on “more information.”Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.",
                            "RequiredDocuments": "A complete application includes 1. A resume, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you will not be considered for this position (or may not receive the special consideration for which you may be eligible).All applicants are required to submit a resume either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional). To receive full credit for relevant experience, please list the month/year and number of hours worked for experience listed on your resume. We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions. Please view Resume TipsCareer Transition Assistance Plan (CTAP) DOCUMENTATIONIf you are a displaced or surplus Treasury employee, click CTAP for eligibility and a detailed list of required documents. IRS CTAP eligibles can apply for jobs within and outside the commuting area.IRS Reassignment Preference Program (RPP)You must meet the requirements in your RPP notice. Submit a copy of your RPP Notice along with a copy of your most recent annual performance appraisal. Your performance appraisal must have a fully successful or higher overall rating.PERFORMANCE APPRAISAL/AWARDSSubmit a copy of your most recent completed performance appraisal.IRS employees: if a revalidated appraisal is used for merit promotion, the supervisor must prepare a narrative for each critical job element that does not have a narrative describing the performance in the appraisal period covered by the rating. Note: If you are a manager or management official, your most recent annual performance appraisal must be used for the overall rating identified.EDUCATION DOCUMENTATIONIf you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. If the position has specific education requirements and you are currently (or have previously been) in the Federal job series to be filled, there is no need to submit a transcript or equivalent at this time. An official transcript will be required if you are selected.A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.",
                            "Benefits": "",
                            "OtherInformation": "POSITION DESCRIPTIONS: GS-05, 92405; GS-06, 92406; GS-07, 92407; GS-08, 92408A PM/C SharePoint site is available for IRS Employees at: https://organization.ds.irsnet.gov/sites/HCOETS/PMC/SPDLibrary/SitePages/Home.aspxCONDITIONS OF EMPLOYMENT: We may select from this announcement or any other source to fill one or more vacancies.This is a bargaining unit position.Alternative work schedule, staggered work hours or telework may be available.Tour of Duty: Monday - Friday, 9:30A.M. - 6:00P.M.Eligible for health and life insurance.Anticipated effective date is 11/12/2017This is a seasonal full time position for 6 months and subject to recall when workload increases",
                            "KeyRequirements": [
                                "Please refer to \"Conditions of Employment.\"",
                                "Click \"Print Preview\" to review the entire announcement before applying.",
                                "IRS Employees on Career or Career Conditional Appointments",
                                "Must be a U.S. Citizen or National"
                            ],
                            "WithinArea": "False",
                            "CommuteDistance": "0",
                            "DrugTestRequired": "",
                            "JobSummary": "WHAT DOES A CONTACT REPRESENTATIVE DO? A Contact Representative, commonly referred to as a Customer Service Representative, carries out a full range of responsibilities in resolving issues and obtaining information relative to the tax administration process. The Customer Service Representative provides a full range of administrative and technical assistance to individuals and businesses. Although contacts are primarily by telephone, the employee is the point of contact when the customer desires authoritative technical and procedural information and assistance whether by phone, written or electronic mail correspondence. The work involves diverse issues that cannot be answered or resolved routinely. In this role, contacts often involve interpreting a wide range of tax processing regulatory requirements and procedures as administered by the organization for which you are assigned within the Internal Revenue Service. WHAT IS THE WAGE & INVESTMENT (W&I) DIVISION? The Wage & Investment (W&I) Division serves about 122 million taxpayers who file upwards of 94 million returns each year. Key W&I objectives are to provide high-quality taxpayer assistance, and to enable taxpayers to transact and communicate electronically to file their returns, make payments and receive assistance. W&I partners with private organizations to provide assistance to such disadvantaged groups as elderly and low-income taxpayers.This is a roster announcement open continuously and allows applicants to apply up to the last cut off date listed in the announcement. The roster will be used to fill positions throughout the next 12 months. We are projecting approximately 45 vacancies may be filled during the life of this roster open period of 7/19/17 to 5/23/18 – selections may be made through 8/23/18. Contingent upon funding and space requirements, one or more vacancies may be filled in the individual PODs listed below as they become available in that location during the life of this roster. Applicants need to apply and be eligible by 11:59 pm Eastern Time (ET) at the close of each of the following cutoff dates to be considered: 8/1/2017, 11/24/2017, 2/23/2018 and 05/23/2018. Applicants may also update their applications by the cut off dates listed.45 Positions are located in in Wage & Investment (W&I) at 100 S. Charles, Baltimore, MD., 21201 (MDD001)",
                            "WhoMayApply": {
                                "Name": "Current IRS Internal/Agency EmployeesIf you do not meet the category listed above, you may wish to apply under announcement 17CS5-WIX0077-0962-05-NG which is open for any citizen to apply. Please refer to that announcement for details on open period, eligibility and how to apply.",
                                "Code": "15511"
                            },
                            "LowGrade": "05",
                            "HighGrade": "08",
                            "OrganizationCodes": "TR/TR93",
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                "RelevanceRank": 0
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                    "PositionID": "17CS5-WIB0584-0962-5-8-CS",
                    "PositionTitle": "Contact Representative *Seasonal, 12 month roster*",
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                    "ApplyURI": [
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                    "PositionLocationDisplay": "Richmond, Virginia",
                    "PositionLocation": [
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                            "LocationName": "Richmond, Virginia",
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                            "CountrySubDivisionCode": "Virginia",
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                    ],
                    "PositionOfferingType": [
                        {
                            "Name": "Seasonal",
                            "Code": "15317"
                        }
                    ],
                    "QualificationSummary": "You must meet the following requirements by the closing date of this announcement. GS-05 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Specialized experience for this position includes: experience gained in an environment conducting face to face and/or telephone interviews (e.g., collection agency, telemarketing, customer service, sales) resolving problems and issues. Experience working simple arithmetic (e.g. basic accounting, credits and debits, balancing checking account).OR You may substitute education for specialized experience as follows: A Bachelor’s degree or four (4) years of education above high school in any field of study from an accredited college or university.OR You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questionsGS-06 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 grade level in the Federal service. Specialized experience for this position includes: experience applying the methods, precedents, and guidelines related to individual and/or business accounts to determine the appropriate amount of tax, penalties, interest, or payments. Professionally communicating specialized information with internal and external customers verbally or in writing to clarify and resolve their account or tax issues. Experience working and/or dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position to resolve tax, penalties, interest or payment issues. Experience using interviewing techniques (e.g., disclosure requirements) to obtain and exchange information regarding reported or under-reported items.GS-07 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-06 grade level in the Federal service. Specialized experience for this position includes: experience applying standard/procedural methods, precedents, and guidelines related to individual and/or business accounts, collection techniques and enforcement actions to calculate the appropriate amount of tax, penalties, interest, or payments. Professionally communicating specialized information with internal and external customers verbally or in writing to clarify and resolve their account or tax issues. Experience working and/or dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position as to the determination of their account. Experience using interviewing techniques (e.g., disclosure requirements) to obtain and exchange information regarding reported or under-reported Experience using on-line systems, research materials and processing procedures to respond to account issues.GS-08 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. Specialized experience for this position includes: experience applying methods, precedents, and guidelines related to individual and/or business accounts, collection techniques and enforcement actions to calculate the appropriate amount of tax, penalties, interest, or payments and advise them of their taxpayer rights and appeals procedures. Professionally communicating specialized information with internal and external customers verbally or in writing to clarify and resolve their account or tax issues and to fully advise the taxpayer of options available for meeting tax obligations. Experience working, researching accounts and dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position as to the determination of their account. Experience using interviewing techniques (e.g., disclosure requirements) to obtain and exchange information regarding reported or under-reported items. Experience using on-line systems, investigative techniques and procedures to research materials to make determinations of the informational sources.-The experience may have been gained in the public sector, private sector or VolunteerService. One year of experience refers to full-time work; part-time work is considered on a prorated basis.-To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.In addition to the above requirements, you must meet the following, if applicable:You must have been at the next lower grade level of the grade you are applying to for 52 weeks (time-in-grade requirement).",
                    "PositionRemuneration": [
                        {
                            "MinimumRange": "16.17",
                            "MaximumRange": "28.83",
                            "RateIntervalCode": "Per Hour"
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                    ],
                    "PositionStartDate": "2017-07-19",
                    "PositionEndDate": "2018-05-23",
                    "PublicationStartDate": "2017-07-19",
                    "ApplicationCloseDate": "2018-05-23",
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                            "Label": "Dynamic Teaser",
                            "LabelDescription": "Hit highlighting for keyword searches."
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                    "UserArea": {
                        "Details": {
                            "MajorDuties": "As a Customer Service Representative, you will:Communicate with individual taxpayers, their representatives, professional stakeholders, and other government officials.Complete contacts, i.e., conduct telephone interviews with a wide range of individuals who have varying degrees of understanding, and provides full explanations to specific inquiries.Respond to a wide range of inquiries involving laws, rules and regulations, each having different conditions, reporting requirements, or other regulatory provisions; Regulations and policies subject to frequent legislative changes, amendments or precedent decisions that affect specific conditions.Elicit sensitive, personal and financial information.Make determinations and uses sound judgment concerning controversial matters in reporting the degree to which the individual understood their responsibilities.Develop, analyze and evaluate information involving the research of records and the nature of each inquiry.Explain what future actions are necessary to achieve voluntary compliance by computing and/or advising on tax liability and probable assessment of taxes.Use sophisticated interviewing techniques; the employee reviews individual circumstances and goals, and advises on the most advantageous ways to meet them. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov",
                            "Education": "",
                            "Requirements": ".",
                            "Evaluations": "Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a “not qualified” determination. Rating: Your application will be evaluated on the CJEs of the position to be filled per the National Agreement Article 13. Your application will also be rated and ranked among others, based on your responses to the online questions, regarding your experience, education, training, performance appraisals and awards relevant to the duties of this position. IRS employees may obtain most recent awards listing at https://persinfo.web.irs.gov/Your rating may be lowered, if your responses to the online questions are not supported by the education and/or experience described in your application.Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration.You may be required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring polices). We will not reimburse costs related to the interview such as travel to and from the interview site.If you are a displaced or surplus Treasury employee eligible for the Career Transition Assistance Plan (CTAP), you must receive a score of 80 or better to be rated as well qualified to receive special selection priority. To preview questions please click here.",
                            "HowToApply": "The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.Treasury believes in a working environment that supports inclusion; please view our reasonable accommodation policies and procedures at http://jobs.irs.gov/seasonal/reasonable-accommodation.html We will provide reasonable accommodation to applicants with disabilities on a case-by-case basis. Please email Colleen.M.Staines@IRS.GOV if you require this for any part of the application and hiring process. To begin, either click the \"Create a New Account\" button and follow the prompts to register or if you previously registered, click the \"Apply Online\" button and follow the prompts.You will be re-directed to Treasury's CareerConnector system to complete your application process; answer the online questions, and submit all required documents. (To submit supporting documents, click one of the available options; Upload; Fax; or Reuse existing documents. To protect your privacy, we suggest you first remove your SSN). Also, go to \"My Account\" to view and update your information, as necessary.To complete, you must click the \"Submit Application\" button located at the bottom of the \"Application Review\" page.To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received.To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.If you are experiencing system issues with your application, please contact the CareerConnector Help Desk at careerconnectorhelp@treasury.gov and/or the USAJOBS Help Desk.",
                            "WhatToExpectNext": "You may check the status of your application for this position at any time by logging onto the USAJOBS “My Account” tab and clicking on “Application Status.” For a more detailed update of your application status, you may click on “more information.”Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.",
                            "RequiredDocuments": "A complete application includes 1. A resume, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you will not be considered for this position (or may not receive the special consideration for which you may be eligible).All applicants are required to submit a resume either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional). To receive full credit for relevant experience, please list the month/year and number of hours worked for experience listed on your resume. We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions. Please view Resume TipsCareer Transition Assistance Plan (CTAP) DOCUMENTATIONIf you are a displaced or surplus Treasury employee, click CTAP for eligibility and a detailed list of required documents. IRS CTAP eligibles can apply for jobs within and outside the commuting area.IRS Reassignment Preference Program (RPP)You must meet the requirements in your RPP notice. Submit a copy of your RPP Notice along with a copy of your most recent annual performance appraisal. Your performance appraisal must have a fully successful or higher overall rating.PERFORMANCE APPRAISAL/AWARDSSubmit a copy of your most recent completed performance appraisal.IRS employees: if a revalidated appraisal is used for merit promotion, the supervisor must prepare a narrative for each critical job element that does not have a narrative describing the performance in the appraisal period covered by the rating. Note: If you are a manager or management official, your most recent annual performance appraisal must be used for the overall rating identified.EDUCATION DOCUMENTATIONIf you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. If the position has specific education requirements and you are currently (or have previously been) in the Federal job series to be filled, there is no need to submit a transcript or equivalent at this time. An official transcript will be required if you are selected.A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.",
                            "Benefits": "",
                            "OtherInformation": "POSITION DESCRIPTIONS: GS-05, 92405; GS-06, 92406; GS-07, 92407; GS-08, 92408A PM/C SharePoint site is available for IRS Employees at: https://organization.ds.irsnet.gov/sites/HCOETS/PMC/SPDLibrary/SitePages/Home.aspxCONDITIONS OF EMPLOYMENT: We may select from this announcement or any other source to fill one or more vacancies.This is a bargaining unit position.Alternative work schedule, staggered work hours or telework may be available.Tour of Duty: Monday - Friday, 9:30A.M. - 6:00P.M. Eligible for health and life insurance.Anticipated effective date is 11/12/2017This is a seasonal full time position for 6 months and subject to recall when workload increases",
                            "KeyRequirements": [
                                "Please refer to \"Conditions of Employment.\"",
                                "Click \"Print Preview\" to review the entire announcement before applying.",
                                "Must be a U.S. Citizen or National",
                                "IRS Employees on Career or Career Conditional Appointments"
                            ],
                            "WithinArea": "False",
                            "CommuteDistance": "0",
                            "DrugTestRequired": "",
                            "JobSummary": "WHAT DOES A CONTACT REPRESENTATIVE DO? A Contact Representative, commonly referred to as a Customer Service Representative, carries out a full range of responsibilities in resolving issues and obtaining information relative to the tax administration process. The Customer Service Representative provides a full range of administrative and technical assistance to individuals and businesses. Although contacts are primarily by telephone, the employee is the point of contact when the customer desires authoritative technical and procedural information and assistance whether by phone, written or electronic mail correspondence. The work involves diverse issues that cannot be answered or resolved routinely. In this role, contacts often involve interpreting a wide range of tax processing regulatory requirements and procedures as administered by the organization for which you are assigned within the Internal Revenue Service. WHAT IS THE WAGE & INVESTMENT (W&I) DIVISION? The Wage & Investment (W&I) Division serves about 122 million taxpayers who file upwards of 94 million returns each year. Key W&I objectives are to provide high-quality taxpayer assistance, and to enable taxpayers to transact and communicate electronically to file their returns, make payments and receive assistance. W&I partners with private organizations to provide assistance to such disadvantaged groups as elderly and low-income taxpayers.This is a roster announcement open continuously and allows applicants to apply up to the last cut off date listed in the announcement. The roster will be used to fill positions throughout the next 12 months. We are projecting approximately 55 vacancies may be filled during the life of this roster open period of 7/19/17 to 5/23/18 – selections may be made through 8/23/18. Contingent upon funding and space requirements, one or more vacancies may be filled in the individual PODs listed below as they become available in that location during the life of this roster. Applicants need to apply and be eligible by 11:59 pm Eastern Time (ET) at the close of each of the following cutoff dates to be considered: 8/1/2017, 11/24/2017, 2/23/2018 and 05/23/2018. Applicants may also update their applications by the cut off dates listed.55 Positions are located in Wage & Investment (W&I) at 400 North Eighth Street, Richmond, VA., 23219 (VA0088)",
                            "WhoMayApply": {
                                "Name": "Current IRS Internal/Agency EmployeesIf you do not meet the category listed above, you may wish to apply under announcement 17CS5-WIX0078-0962-05-HW which is open for any citizen to apply. Please refer to that announcement for details on open period, eligibility and how to apply.",
                                "Code": "15511"
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                    "PositionTitle": "CONTACT REPRESENTATIVE **Seasonal, 12 Month Roster**  **AMENDED**",
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                    "PositionLocationDisplay": "Indianapolis, Indiana",
                    "PositionLocation": [
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                            "LocationName": "Indianapolis, Indiana",
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                    "PositionOfferingType": [
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                            "Name": "Seasonal 6 Months",
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                    "QualificationSummary": "You must meet the following requirements by the closing date of this announcement.THIS IS AN OPEN CONTINUOUS ANNOUNCEMENT AND WILL REMAIN OPEN FROM 7/19/17 TO 5/14/18.GS-05 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Specialized experience for this position includes: experience gained in an environment conducting face to face and/or telephone interviews (e.g., collection agency, telemarketing, customer service, sales) resolving problems and issues. Experience working simple arithmetic (e.g. basic accounting, credits and debits, balancing checking account). ORYou may substitute education for specialized experience as follows: A Bachelor’s degree or four (4) years of education above high school in any field of study from an accredited college or university. ORYou may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questionsGS-06 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 grade level in the Federal service. Specialized experience for this position includes: experience applying the methods, precedents, and guidelines related to individual and/or business accounts to determine the appropriate amount of tax, penalties, interest, or payments. Professionally communicating specialized information with internal and external customers verbally or in writing to clarify and resolve their account or tax issues. Experience working and/or dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position to resolve tax, penalties, interest or payment issues. Experience using interviewing techniques (e.g., disclosure requirements) to obtain and exchange information regarding reported or under-reported items.GS-07 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-06 grade level in the Federal service. Specialized experience for this position includes: experience applying standard/procedural methods, precedents, and guidelines related to individual and/or business accounts, collection techniques and enforcement actions to calculate the appropriate amount of tax, penalties, interest, or payments. Professionally communicating specialized information with internal and external customers verbally or in writing to clarify and resolve their account or tax issues. Experience working and/or dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position as to the determination of their account. Experience using interviewing techniques (e.g., disclosure requirements) to obtain and exchange information regarding reported or under-reported Experience using on-line systems, research materials and processing procedures to respond to account issues.GS-08 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. Specialized experience for this position includes: experience applying methods, precedents, and guidelines related to individual and/or business accounts, collection techniques and enforcement actions to calculate the appropriate amount of tax, penalties, interest, or payments and advise them of their taxpayer rights and appeals procedures. Professionally communicating specialized information with internal and external customers verbally or in writing to clarify and resolve their account or tax issues and to fully advise the taxpayer of options available for meeting tax obligations. Experience working, researching accounts and dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position as to the determination of their account. Experience using interviewing techniques (e.g., disclosure requirements) to obtain and exchange information regarding reported or under-reported items. Experience using on-line systems, investigative techniques and procedures to research materials to make determinations of the informational sources.-The experience may have been gained in the public sector, private sector or VolunteerService. One year of experience refers to full-time work; part-time work is considered on a prorated basis.-To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.In addition to the above requirements, you must meet the following, if applicable: You must have been at the next lower grade level of the grade you are applying to for 52 weeks (time-in-grade requirement).",
                    "PositionRemuneration": [
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                            "MinimumRange": "33069.0",
                            "MaximumRange": "58972.0",
                            "RateIntervalCode": "Per Year"
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                    ],
                    "PositionStartDate": "2017-07-19",
                    "PositionEndDate": "2018-05-14",
                    "PublicationStartDate": "2017-07-19",
                    "ApplicationCloseDate": "2018-05-14",
                    "PositionFormattedDescription": [
                        {
                            "Label": "Dynamic Teaser",
                            "LabelDescription": "Hit highlighting for keyword searches."
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                    "UserArea": {
                        "Details": {
                            "MajorDuties": "As a Customer Service Representative, you will:Communicate with individual taxpayers, their representatives, professional stakeholders, and other government officials.Complete contacts, i.e., conduct telephone interviews with a wide range of individuals who have varying degrees of understanding, and provides full explanations to specific inquiries.Respond to a wide range of inquiries involving laws, rules and regulations, each having different conditions, reporting requirements, or other regulatory provisions; Regulations and policies subject to frequent legislative changes, amendments or precedent decisions that affect specific conditions.Elicit sensitive, personal and financial information.Make determinations and uses sound judgment concerning controversial matters in reporting the degree to which the individual understood their responsibilities.Develop, analyze and evaluate information involving the research of records and the nature of each inquiry.Explain what future actions are necessary to achieve voluntary compliance by computing and/or advising on tax liability and probable assessment of taxes.Use sophisticated interviewing techniques; the employee reviews individual circumstances and goals, and advises on the most advantageous ways to meet them. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov",
                            "Education": "",
                            "Requirements": "--",
                            "Evaluations": "Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a “not qualified” determination. Rating: Your application will be evaluated on the CJEs of the position to be filled per the National Agreement Article 13. Your application will also be rated and ranked among others, based on your responses to the online questions, regarding your experience, education, training, performance appraisals and awards relevant to the duties of this position. IRS employees may obtain most recent awards listing at https://persinfo.web.irs.gov/Your rating may be lowered, if your responses to the online questions are not supported by the education and/or experience described in your application.Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration.You may be required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring polices). We will not reimburse costs related to the interview such as travel to and from the interview site.If you are a displaced or surplus Treasury employee eligible for the Career Transition Assistance Plan (CTAP), you must receive a score of 80 or better to be rated as well qualified to receive special selection priority. To preview questions please click here.",
                            "HowToApply": "The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.Treasury believes in a working environment that supports inclusion; please view our reasonable accommodation policies and procedures at http://jobs.irs.gov/seasonal/reasonable-accommodation.html We will provide reasonable accommodation to applicants with disabilities on a case-by-case basis. Please contact Earline Williams at 513-975-6693, if you require this for any part of the application and hiring process. To begin, either click the \"Create a New Account\" button and follow the prompts to register or if you previously registered, click the \"Apply Online\" button and follow the prompts.You will be re-directed to Treasury's CareerConnector system to complete your application process; answer the online questions, and submit all required documents. (To submit supporting documents, click one of the available options; Upload; Fax; or Reuse existing documents. To protect your privacy, we suggest you first remove your SSN). Also, go to \"My Account\" to view and update your information, as necessary.To complete, you must click the \"Submit Application\" button located at the bottom of the \"Application Review\" page.To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received.To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.If you are experiencing system issues with your application, please contact the CareerConnector Help Desk at careerconnectorhelp@treasury.gov and/or the USAJOBS Help Desk.",
                            "WhatToExpectNext": "You may check the status of your application for this position at any time by logging onto the USAJOBS “My Account” tab and clicking on “Application Status.” For a more detailed update of your application status, you may click on “more information.”Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.",
                            "RequiredDocuments": "A complete application includes 1. A resume, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you will not be considered for this position (or may not receive the special consideration for which you may be eligible).All applicants are required to submit a resume either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional). To receive full credit for relevant experience, please list the month/year and number of hours worked for experience listed on your resume. We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions. Please view Resume TipsCareer Transition Assistance Plan (CTAP) DOCUMENTATIONIf you are a displaced or surplus Treasury employee, click CTAP for eligibility and a detailed list of required documents. IRS CTAP eligibles can apply for jobs within and outside the commuting area.IRS Reassignment Preference Program (RPP)You must meet the requirements in your RPP notice. Submit a copy of your RPP Notice along with a copy of your most recent annual performance appraisal. Your performance appraisal must have a fully successful or higher overall rating.PERFORMANCE APPRAISAL/AWARDSSubmit a copy of your most recent completed performance appraisal.IRS employees: if a revalidated appraisal is used for merit promotion, the supervisor must prepare a narrative for each critical job element that does not have a narrative describing the performance in the appraisal period covered by the rating. Note: If you are a manager or management official, your most recent annual performance appraisal must be used for the overall rating identified.EDUCATION DOCUMENTATIONIf you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. If the position has specific education requirements and you are currently (or have previously been) in the Federal job series to be filled, there is no need to submit a transcript or equivalent at this time. An official transcript will be required if you are selected.A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.",
                            "Benefits": "",
                            "OtherInformation": "POSITION DESCRIPTIONS: GS-5 92405, GS-6 92406, GS-7 92407, GS-8 92408A PM/C SharePoint site is available for IRS Employees at: https://organization.ds.irsnet.gov/sites/HCOETS/PMC/SPDLibrary/SitePages/Home.aspxCONDITIONS OF EMPLOYMENT: We may select from this announcement or any other source to fill one or more vacancies.This is a bargaining unit position.Alternative work schedule, staggered work hours or telework may be available.Tour of Duty: Monday - Friday between the hours of 9:00 a.m. - 8 p.m.The length of season is 6 months.Eligible for health and life benefitsProjected EOD Date: 11/12/17The employment of any candidate, including a current employee or a new hire, selected for this position may be conditional upon classification and/or audit of federal tax returns. This audit may include up to 2 years of returns.",
                            "KeyRequirements": [
                                "Must be a U.S. Citizen or National",
                                "IRS Employees on Career or Career Conditional Appointments.",
                                "Please refer to \"Conditions of Employment.\"",
                                "Click \"Print Preview\" to review the entire announcement before applying."
                            ],
                            "WithinArea": "False",
                            "CommuteDistance": "0",
                            "DrugTestRequired": "",
                            "JobSummary": "WHAT DOES A CONTACT REPRESENTATIVE DO? A Contact Representative, commonly referred to as a Customer Service Representative, carries out a full range of responsibilities in resolving issues and obtaining information relative to the tax administration process. The Customer Service Representative provides a full range of administrative and technical assistance to individuals and businesses. Although contacts are primarily by telephone, the employee is the point of contact when the customer desires authoritative technical and procedural information and assistance whether by phone, written or electronic mail correspondence. The work involves diverse issues that cannot be answered or resolved routinely. In this role, contacts often involve interpreting a wide range of tax processing regulatory requirements and procedures as administered by the organization for which you are assigned within the Internal Revenue Service. WHAT IS THE WAGE & INVESTMENT (W&I) DIVISION: The Wage & Investment Division (W&I) serves about 122 million taxpayers who file upwards of 94 million returns each year. Key W&I objectives are to provide high-quality taxpayer assistance, and to enable taxpayers to transact and communicate electronically to file their returns, make payments and receive assistance. W&I partners with private organizations to provide assistance to such disadvantaged groups as elderly and low-income taxpayers.There are Sixty (60) positions in W&I, Accounts Management, AM Operations 3, located at 4030 Vincennes Road, Indianapolis, IN (IN1862).This is a roster announcement is open continuously and allows applicants to apply up to the last cut off date listed in the announcement. The roster will be used to fill positions throughout the next 12 months. We are projecting approximately 60 vacancies may be filled during the life of this roster open period of 7/19/17 to 5/14/18 – selections may be made through 8/22/18. Contingent upon funding and space requirements, one or more vacancies may be filled in the individual PODs listed below as they become available in that location during the life of this roster. Applicants need to apply and be eligible by 11:59 pm Eastern Time (ET) at the close of each of the following cutoff dates to be considered: 08/01/2017, 11/25/2017, 2/24/2018 and 05/14/2018. Applicants may also update their applications by the cut off dates listed.",
                            "WhoMayApply": {
                                "Name": "Current IRS Internal/Agency EmployeesAMENDED TO CHANGE ROSTER DATES.",
                                "Code": "15511"
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                    "PositionLocationDisplay": "Covington, Kentucky",
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                            "Name": "Seasonal 6 Months",
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                    ],
                    "QualificationSummary": "You must meet the following requirements by the closing date of this announcement. THIS IS AN OPEN CONTINUOUS ANNOUNCEMENT AND WILL REMAIN OPEN FROM 7/19/17 TO 5/14/18.GS-05 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Specialized experience for this position includes: experience gained in an environment conducting face to face and/or telephone interviews (e.g., collection agency, telemarketing, customer service, sales) resolving problems and issues. Experience working simple arithmetic (e.g. basic accounting, credits and debits, balancing checking account). ORYou may substitute education for specialized experience as follows: A Bachelor’s degree or four (4) years of education above high school in any field of study from an accredited college or university. ORYou may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questionsGS-06 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 grade level in the Federal service. Specialized experience for this position includes: experience applying the methods, precedents, and guidelines related to individual and/or business accounts to determine the appropriate amount of tax, penalties, interest, or payments. Professionally communicating specialized information with internal and external customers verbally or in writing to clarify and resolve their account or tax issues. Experience working and/or dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position to resolve tax, penalties, interest or payment issues. Experience using interviewing techniques (e.g., disclosure requirements) to obtain and exchange information regarding reported or under-reported items.GS-07 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-06 grade level in the Federal service. Specialized experience for this position includes: experience applying standard/procedural methods, precedents, and guidelines related to individual and/or business accounts, collection techniques and enforcement actions to calculate the appropriate amount of tax, penalties, interest, or payments. Professionally communicating specialized information with internal and external customers verbally or in writing to clarify and resolve their account or tax issues. Experience working and/or dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position as to the determination of their account. Experience using interviewing techniques (e.g., disclosure requirements) to obtain and exchange information regarding reported or under-reported Experience using on-line systems, research materials and processing procedures to respond to account issues.GS-08 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. Specialized experience for this position includes: experience applying methods, precedents, and guidelines related to individual and/or business accounts, collection techniques and enforcement actions to calculate the appropriate amount of tax, penalties, interest, or payments and advise them of their taxpayer rights and appeals procedures. Professionally communicating specialized information with internal and external customers verbally or in writing to clarify and resolve their account or tax issues and to fully advise the taxpayer of options available for meeting tax obligations. Experience working, researching accounts and dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position as to the determination of their account. Experience using interviewing techniques (e.g., disclosure requirements) to obtain and exchange information regarding reported or under-reported items. Experience using on-line systems, investigative techniques and procedures to research materials to make determinations of the informational sources.-The experience may have been gained in the public sector, private sector or VolunteerService. One year of experience refers to full-time work; part-time work is considered on a prorated basis.-To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.In addition to the above requirements, you must meet the following, if applicable: You must have been at the next lower grade level of the grade you are applying to for 52 weeks (time-in-grade requirement).",
                    "PositionRemuneration": [
                        {
                            "MinimumRange": "34117.0",
                            "MaximumRange": "60840.0",
                            "RateIntervalCode": "Per Year"
                        }
                    ],
                    "PositionStartDate": "2017-07-19",
                    "PositionEndDate": "2018-05-14",
                    "PublicationStartDate": "2017-07-19",
                    "ApplicationCloseDate": "2018-05-14",
                    "PositionFormattedDescription": [
                        {
                            "Label": "Dynamic Teaser",
                            "LabelDescription": "Hit highlighting for keyword searches."
                        }
                    ],
                    "UserArea": {
                        "Details": {
                            "MajorDuties": "As a Customer Service Representative, you will:Communicate with individual taxpayers, their representatives, professional stakeholders, and other government officials.Complete contacts, i.e., conduct telephone interviews with a wide range of individuals who have varying degrees of understanding, and provides full explanations to specific inquiries.Respond to a wide range of inquiries involving laws, rules and regulations, each having different conditions, reporting requirements, or other regulatory provisions; Regulations and policies subject to frequent legislative changes, amendments or precedent decisions that affect specific conditions.Elicit sensitive, personal and financial information.Make determinations and uses sound judgment concerning controversial matters in reporting the degree to which the individual understood their responsibilities.Develop, analyze and evaluate information involving the research of records and the nature of each inquiry.Explain what future actions are necessary to achieve voluntary compliance by computing and/or advising on tax liability and probable assessment of taxes.Use sophisticated interviewing techniques; the employee reviews individual circumstances and goals, and advises on the most advantageous ways to meet them.If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov",
                            "Education": "",
                            "Requirements": "-",
                            "Evaluations": "Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a “not qualified” determination.Rating: Your application will be evaluated on the CJEs of the position to be filled per the National Agreement Article 13. Your application will also be rated and ranked among others, based on your responses to the online questions, regarding your experience, education, training, performance appraisals and awards relevant to the duties of this position. IRS employees may obtain most recent awards listing at https://persinfo.web.irs.gov/Your rating may be lowered, if your responses to the online questions are not supported by the education and/or experience described in your application.Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration.You may be required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring polices). We will not reimburse costs related to the interview such as travel to and from the interview site.If you are a displaced or surplus Treasury employee eligible for the Career Transition Assistance Plan (CTAP), you must receive a score of 80 or better to be rated as well qualified to receive special selection priority. To preview questions please click here.",
                            "HowToApply": "The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.Treasury believes in a working environment that supports inclusion; please view our reasonable accommodation policies and procedures at http://jobs.irs.gov/seasonal/reasonable-accommodation.html We will provide reasonable accommodation to applicants with disabilities on a case-by-case basis. Please contact Carlinda Flynn at 513-975-6255, if you require this for any part of the application and hiring process. To begin, either click the \"Create a New Account\" button and follow the prompts to register or if you previously registered, click the \"Apply Online\" button and follow the prompts.You will be re-directed to Treasury's CareerConnector system to complete your application process; answer the online questions, and submit all required documents. (To submit supporting documents, click one of the available options; Upload; Fax; or Reuse existing documents. To protect your privacy, we suggest you first remove your SSN). Also, go to \"My Account\" to view and update your information, as necessary.To complete, you must click the \"Submit Application\" button located at the bottom of the \"Application Review\" page.To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received.To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.If you are experiencing system issues with your application, please contact the CareerConnector Help Desk at careerconnectorhelp@treasury.gov and/or the USAJOBS Help Desk.",
                            "WhatToExpectNext": "You may check the status of your application for this position at any time by logging onto the USAJOBS “My Account” tab and clicking on “Application Status.” For a more detailed update of your application status, you may click on “more information.”Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.",
                            "RequiredDocuments": "A complete application includes 1. A resume, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you will not be considered for this position (or may not receive the special consideration for which you may be eligible).All applicants are required to submit a resume either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional). To receive full credit for relevant experience, please list the month/year and number of hours worked for experience listed on your resume. We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions. Please view Resume TipsCareer Transition Assistance Plan (CTAP) DOCUMENTATIONIf you are a displaced or surplus Treasury employee, click CTAP for eligibility and a detailed list of required documents. IRS CTAP eligibles can apply for jobs within and outside the commuting area.IRS Reassignment Preference Program (RPP)You must meet the requirements in your RPP notice. Submit a copy of your RPP Notice along with a copy of your most recent annual performance appraisal. Your performance appraisal must have a fully successful or higher overall rating.PERFORMANCE APPRAISAL/AWARDSSubmit a copy of your most recent completed performance appraisal.IRS employees: if a revalidated appraisal is used for merit promotion, the supervisor must prepare a narrative for each critical job element that does not have a narrative describing the performance in the appraisal period covered by the rating. Note: If you are a manager or management official, your most recent annual performance appraisal must be used for the overall rating identified.EDUCATION DOCUMENTATIONIf you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. If the position has specific education requirements and you are currently (or have previously been) in the Federal job series to be filled, there is no need to submit a transcript or equivalent at this time. An official transcript will be required if you are selected.A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.",
                            "Benefits": "",
                            "OtherInformation": "POSITION DESCRIPTIONS: GS-5 92405, GS-6 92406, GS-7 92407, GS-8 92408A PM/C SharePoint site is available for IRS Employees at: https://organization.ds.irsnet.gov/sites/HCOETS/PMC/SPDLibrary/SitePages/Home.aspxCONDITIONS OF EMPLOYMENT:We may select from this announcement or any other source to fill one or more vacancies.This is a bargaining unit position.Alternative work schedule, staggered work hours or telework may be available.Tour of Duty: Monday - Friday 8:00 a.m. - 4:30p.m.The length of season is 6 months.Eligible for Health and Life BenefitsProjected EOD Date: 11/26/2017The employment of any candidate, including a current employee or a new hire, selected for this position may be conditional upon classification and/or audit of federal tax returns. This audit may include up to 2 years of returns.",
                            "KeyRequirements": [
                                "Please refer to \"Conditions of Employment.\"",
                                "Click \"Print Preview\" to review the entire announcement before applying.",
                                "Must be a U.S. Citizen or National",
                                "IRS Employees on Career or Career Conditional Appointments"
                            ],
                            "WithinArea": "False",
                            "CommuteDistance": "0",
                            "DrugTestRequired": "",
                            "JobSummary": "WHAT DOES A CONTACT REPRESENTATIVE DO? A Contact Representative, commonly referred to as a Customer Service Representative, carries out a full range of responsibilities in resolving issues and obtaining information relative to the tax administration process. The Customer Service Representative provides a full range of administrative and technical assistance to individuals and businesses. Although contacts are primarily by telephone, the employee is the point of contact when the customer desires authoritative technical and procedural information and assistance whether by phone, written or electronic mail correspondence. The work involves diverse issues that cannot be answered or resolved routinely. In this role, contacts often involve interpreting a wide range of tax processing regulatory requirements and procedures as administered by the organization for which you are assigned within the Internal Revenue Service. WHAT IS THE WAGE & INVESTMENT (W&I) DIVISION: The Wage & Investment Division (W&I) serves about 122 million taxpayers who file upwards of 94 million returns each year. Key W&I objectives are to provide high-quality taxpayer assistance, and to enable taxpayers to transact and communicate electronically to file their returns, make payments and receive assistance. W&I partners with private organizations to provide assistance to such disadvantaged groups as elderly and low-income taxpayers.There are Eighty (80) positions in W&I, Accounts Management, AM Operations 1 and 2, located at 333 Scott Street, Covington, KY 41011.This is a roster announcement is open continuously and allows applicants to apply up to the last cut off date listed in the announcement. The roster will be used to fill positions throughout the next 12 months. We are projecting approximately 80 vacancies to be filled during the life of this roster opening period of 7/19/17 to 5/14/18. Selections may be made through 8/22/2018. Contingent upon funding and space requirements, one or more vacancies may be filled in the individual PODs listed below as they become available in that location during the life of this roster. Applicants need to apply and be eligible by 11:59 pm Eastern Time (ET) at the close of each of the following cutoff dates to be considered: 08/01/17, 11/25/2017, 2/24/2018 and 05/14/2018. Applicants may also update their applications by the cut off dates listed.",
                            "WhoMayApply": {
                                "Name": "Current IRS Internal/Agency Employees",
                                "Code": "15511"
                            },
                            "LowGrade": "05",
                            "HighGrade": "08",
                            "OrganizationCodes": "TR/TR93",
                            "Relocation": "False",
                            "HiringPath": [
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                            "MissionCriticalTags": []
                        },
                        "IsRadialSearch": false
                    }
                },
                "RelevanceRank": 0
            },
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                "MatchedObjectDescriptor": {
                    "PositionID": "17CE5-WIB0191-0962-5-8-CF",
                    "PositionTitle": "CONTACT REPRESENTATIVE **Seasonal, 12 Month Roster** **AMENDED**",
                    "PositionURI": "https://www.usajobs.gov:443/GetJob/ViewDetails/474833700",
                    "ApplyURI": [
                        "https://www.usajobs.gov:443/GetJob/ViewDetails/474833700?PostingChannelID=RESTAPI"
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                    "PositionLocationDisplay": "Cleveland, Ohio",
                    "PositionLocation": [
                        {
                            "LocationName": "Cleveland, Ohio",
                            "CountryCode": "United States",
                            "CountrySubDivisionCode": "Ohio",
                            "CityName": "Cleveland, Ohio",
                            "Longitude": -81.6905746,
                            "Latitude": 41.5044937
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                    ],
                    "OrganizationName": "Internal Revenue Service",
                    "DepartmentName": "Department of the Treasury",
                    "JobCategory": [
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                            "Name": "Contact Representative",
                            "Code": "0962"
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                    "JobGrade": [
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                            "Code": "GS"
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                    ],
                    "PositionSchedule": [
                        {
                            "Name": "FULL TIME",
                            "Code": "1"
                        }
                    ],
                    "PositionOfferingType": [
                        {
                            "Name": "Seasonal 6 Months",
                            "Code": "15317"
                        }
                    ],
                    "QualificationSummary": "You must meet the following requirements by the closing date of this announcement. THIS IS AN OPEN CONTINUOUS ANNOUNCEMENT AND WILL REMAIN OPEN FROM 7/19/17 TO 5/14/18.GS-05 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Specialized experience for this position includes: experience gained in an environment conducting face to face and/or telephone interviews (e.g., collection agency, telemarketing, customer service, sales) resolving problems and issues. Experience working simple arithmetic (e.g. basic accounting, credits and debits, balancing checking account). ORYou may substitute education for specialized experience as follows: A Bachelor’s degree or four (4) years of education above high school in any field of study from an accredited college or university. ORYou may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questionsGS-06 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 grade level in the Federal service. Specialized experience for this position includes: experience applying the methods, precedents, and guidelines related to individual and/or business accounts to determine the appropriate amount of tax, penalties, interest, or payments. Professionally communicating specialized information with internal and external customers verbally or in writing to clarify and resolve their account or tax issues. Experience working and/or dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position to resolve tax, penalties, interest or payment issues. Experience using interviewing techniques (e.g., disclosure requirements) to obtain and exchange information regarding reported or under-reported items.GS-07 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-06 grade level in the Federal service. Specialized experience for this position includes: experience applying standard/procedural methods, precedents, and guidelines related to individual and/or business accounts, collection techniques and enforcement actions to calculate the appropriate amount of tax, penalties, interest, or payments. Professionally communicating specialized information with internal and external customers verbally or in writing to clarify and resolve their account or tax issues. Experience working and/or dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position as to the determination of their account. Experience using interviewing techniques (e.g., disclosure requirements) to obtain and exchange information regarding reported or under-reported Experience using on-line systems, research materials and processing procedures to respond to account issues.GS-08 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. Specialized experience for this position includes: experience applying methods, precedents, and guidelines related to individual and/or business accounts, collection techniques and enforcement actions to calculate the appropriate amount of tax, penalties, interest, or payments and advise them of their taxpayer rights and appeals procedures. Professionally communicating specialized information with internal and external customers verbally or in writing to clarify and resolve their account or tax issues and to fully advise the taxpayer of options available for meeting tax obligations. Experience working, researching accounts and dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position as to the determination of their account. Experience using interviewing techniques (e.g., disclosure requirements) to obtain and exchange information regarding reported or under-reported items. Experience using on-line systems, investigative techniques and procedures to research materials to make determinations of the informational sources.-The experience may have been gained in the public sector, private sector or VolunteerService. One year of experience refers to full-time work; part-time work is considered on a prorated basis.-To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.In addition to the above requirements, you must meet the following, if applicable:You must have been at the next lower grade level of the grade you are applying to for 52 weeks (time-in-grade requirement).",
                    "PositionRemuneration": [
                        {
                            "MinimumRange": "34171.0",
                            "MaximumRange": "60937.0",
                            "RateIntervalCode": "Per Year"
                        }
                    ],
                    "PositionStartDate": "2017-07-19",
                    "PositionEndDate": "2018-05-14",
                    "PublicationStartDate": "2017-07-19",
                    "ApplicationCloseDate": "2018-05-14",
                    "PositionFormattedDescription": [
                        {
                            "Label": "Dynamic Teaser",
                            "LabelDescription": "Hit highlighting for keyword searches."
                        }
                    ],
                    "UserArea": {
                        "Details": {
                            "MajorDuties": "As a Customer Service Representative, you will:Communicate with individual taxpayers, their representatives, professional stakeholders, and other government officials.Complete contacts, i.e., conduct telephone interviews with a wide range of individuals who have varying degrees of understanding, and provides full explanations to specific inquiries.Respond to a wide range of inquiries involving laws, rules and regulations, each having different conditions, reporting requirements, or other regulatory provisions; Regulations and policies subject to frequent legislative changes, amendments or precedent decisions that affect specific conditions.Elicit sensitive, personal and financial information.Make determinations and uses sound judgment concerning controversial matters in reporting the degree to which the individual understood their responsibilities.Develop, analyze and evaluate information involving the research of records and the nature of each inquiry.Explain what future actions are necessary to achieve voluntary compliance by computing and/or advising on tax liability and probable assessment of taxes.Use sophisticated interviewing techniques; the employee reviews individual circumstances and goals, and advises on the most advantageous ways to meet them.If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov",
                            "Education": "",
                            "Requirements": "-",
                            "Evaluations": "Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a “not qualified” determination.Rating: Your application will be evaluated on the CJEs of the position to be filled per the National Agreement Article 13. Your application will also be rated and ranked among others, based on your responses to the online questions, regarding your experience, education, training, performance appraisals and awards relevant to the duties of this position. IRS employees may obtain most recent awards listing at https://persinfo.web.irs.gov/Your rating may be lowered, if your responses to the online questions are not supported by the education and/or experience described in your application.Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration.You may be required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring polices). We will notreimburse costs related to the interview such as travel to and from the interview site.If you are a displaced or surplus Treasury employee eligible for the Career Transition Assistance Plan (CTAP), you must receive a score of 80 or better to be rated as well qualified to receive special selection priority. To preview questions please click here.",
                            "HowToApply": "The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.Treasury believes in a working environment that supports inclusion; please view our reasonable accommodation policies and procedures at http://jobs.irs.gov/seasonal/reasonable-accommodation.html We will provide reasonable accommodation to applicants with disabilities on a case-by-case basis. Please contact Carlinda Flynn at 513-975-6255, if you require this for any part of the application and hiring process. To begin, either click the \"Create a New Account\" button and follow the prompts to register or if you previously registered, click the \"Apply Online\" button and follow the prompts.You will be re-directed to Treasury's CareerConnector system to complete your application process; answer the online questions, and submit all required documents. (To submit supporting documents, click one of the available options; Upload; Fax; or Reuse existing documents. To protect your privacy, we suggest you first remove your SSN). Also, go to \"My Account\" to view and update your information, as necessary.To complete, you must click the \"Submit Application\" button located at the bottom of the \"Application Review\" page.To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received.To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.If you are experiencing system issues with your application, please contact the CareerConnector Help Desk at careerconnectorhelp@treasury.gov and/or the USAJOBS Help Desk.",
                            "WhatToExpectNext": "You may check the status of your application for this position at any time by logging onto the USAJOBS “My Account” tab and clicking on “Application Status.” For a more detailed update of your application status, you may click on “more information.”Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.",
                            "RequiredDocuments": "A complete application includes 1. A resume, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you will not be considered for this position (or may not receive the special consideration for which you may be eligible).All applicants are required to submit a resume either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional). To receive full credit for relevant experience, please list the month/year and number of hours worked for experience listed on your resume. We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions. Please view Resume TipsCareer Transition Assistance Plan (CTAP) DOCUMENTATIONIf you are a displaced or surplus Treasury employee, click CTAP for eligibility and a detailed list of required documents. IRS CTAP eligibles can apply for jobs within and outside the commuting area.IRS Reassignment Preference Program (RPP)You must meet the requirements in your RPP notice. Submit a copy of your RPP Notice along with a copy of your most recent annual performance appraisal. Your performance appraisal must have a fully successful or higher overall rating.PERFORMANCE APPRAISAL/AWARDSSubmit a copy of your most recent completed performance appraisal.IRS employees: if a revalidated appraisal is used for merit promotion, the supervisor must prepare a narrative for each critical job element that does not have a narrative describing the performance in the appraisal period covered by the rating. Note: If you are a manager or management official, your most recent annual performance appraisal must be used for the overall rating identified.EDUCATION DOCUMENTATIONIf you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. If the position has specific education requirements and you are currently (or have previously been) in the Federal job series to be filled, there is no need to submit a transcript or equivalent at this time. An official transcript will be required if you are selected. A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.",
                            "Benefits": "",
                            "OtherInformation": "POSITION DESCRIPTIONS: GS-5 92405, GS-6 92406, GS-7 92407, GS-8 92408A PM/C SharePoint site is available for IRS Employees at: https://organization.ds.irsnet.gov/sites/HCOETS/PMC/SPDLibrary/SitePages/Home.aspxCONDITIONS OF EMPLOYMENT: We may select from this announcement or any other source to fill one or more vacancies.This is a bargaining unit position.Alternative work schedule, staggered work hours or telework may be available.Tour of Duty:Monday - Friday 8:00 a.m. - 4:30p.m.The Length of Season 6 MonthsEligible for Health and Life Benefits Projected EOD Date: 11/12/2017The employment of any candidate, including a current employee or a new hire, selected for this position may be conditional upon classification and/or audit of federal tax returns. This audit may include up to 2 years of returns.",
                            "KeyRequirements": [
                                "Please refer to \"Conditions of Employment.\"",
                                "Click \"Print Preview\" to review the entire announcement before applying.",
                                "Must be a U.S. Citizen or National",
                                "IRS Employees on Career or Career Conditional Appointments"
                            ],
                            "WithinArea": "False",
                            "CommuteDistance": "0",
                            "DrugTestRequired": "",
                            "JobSummary": "WHAT DOES A CONTACT REPRESENTATIVE DO? A Contact Representative, commonly referred to as a Customer Service Representative, carries out a full range of responsibilities in resolving issues and obtaining information relative to the tax administration process. The Customer Service Representative provides a full range of administrative and technical assistance to individuals and businesses. Although contacts are primarily by telephone, the employee is the point of contact when the customer desires authoritative technical and procedural information and assistance whether by phone, written or electronic mail correspondence. The work involves diverse issues that cannot be answered or resolved routinely. In this role, contacts often involve interpreting a wide range of tax processing regulatory requirements and procedures as administered by the organization for which you are assigned within the Internal Revenue Service. WHAT IS THE WAGE & INVESTMENT (W&I)DIVISION: The Wage & Investment Division (W&I) serves about 122 million taxpayers who file upwards of 94 million returns each year. Key W&I objectives are to provide high-quality taxpayer assistance, and to enable taxpayers to transact and communicate electronically to file their returns, make payments and receive assistance. W&I partners with private organizations to provide assistance to such disadvantaged groups as elderly and low-income taxpayers.There are fifty (50) positions in W&I, Accounts Management, AM Operations 4, located at 1240 E Ninth Street, Cleveland, OH 44199. (OH0192)This is a roster announcement is open continuously and allows applicants to apply up to the last cut off date listed in the announcement. The roster will be used to fill positions throughout the next 12 months. We are projecting approximately 40 vacancies to be filled during the life of this roster opening period of 7/19/2017 to 5/14/2018-selections may be made through 8/22/2018. Contingent upon funding and space requirements, one or more vacancies may be filled in the individual PODs listed below as they become available in that location during the life of this roster. Applicants need to apply and be eligible by 11:59 pm Eastern Time (ET) at the close of each of the following cutoff dates to be considered: 08/01/17, 11/25/2017, 2/24/2018 and 05/14/2018. Applicants may also update their applications by the cut off dates listed.",
                            "WhoMayApply": {
                                "Name": "Current IRS Internal/Agency Employees**AMENDED TO CHANGE ROSTER DATES**",
                                "Code": "15511"
                            },
                            "LowGrade": "05",
                            "HighGrade": "08",
                            "OrganizationCodes": "TR/TR93",
                            "Relocation": "False",
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                        },
                        "IsRadialSearch": false
                    }
                },
                "RelevanceRank": 0
            },
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                    "PositionID": "17CS5-WIB0585-0962-5-8-BM",
                    "PositionTitle": "Contact Representative *Seasonal, 12 month roster*",
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                    "ApplyURI": [
                        "https://www.usajobs.gov:443/GetJob/ViewDetails/474839000?PostingChannelID=RESTAPI"
                    ],
                    "PositionLocationDisplay": "Andover, Massachusetts",
                    "PositionLocation": [
                        {
                            "LocationName": "Andover, Massachusetts",
                            "CountryCode": "United States",
                            "CountrySubDivisionCode": "Massachusetts",
                            "CityName": "Andover, Massachusetts",
                            "Longitude": -71.1442,
                            "Latitude": 42.6530151
                        }
                    ],
                    "OrganizationName": "Internal Revenue Service",
                    "DepartmentName": "Department of the Treasury",
                    "JobCategory": [
                        {
                            "Name": "Contact Representative",
                            "Code": "0962"
                        }
                    ],
                    "JobGrade": [
                        {
                            "Code": "GS"
                        }
                    ],
                    "PositionSchedule": [
                        {
                            "Name": "Full-time",
                            "Code": "1"
                        }
                    ],
                    "PositionOfferingType": [
                        {
                            "Name": "Seasonal",
                            "Code": "15317"
                        }
                    ],
                    "QualificationSummary": "You must meet the following requirements by the closing date of this announcement. GS-05 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Specialized experience for this position includes: experience gained in an environment conducting face to face and/or telephone interviews (e.g., collection agency, telemarketing, customer service, sales) resolving problems and issues. Experience working simple arithmetic (e.g. basic accounting, credits and debits, balancing checking account).OR You may substitute education for specialized experience as follows: A Bachelor’s degree or four (4) years of education above high school in any field of study from an accredited college or university.OR You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questionsGS-06 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 grade level in the Federal service. Specialized experience for this position includes: experience applying the methods, precedents, and guidelines related to individual and/or business accounts to determine the appropriate amount of tax, penalties, interest, or payments. Professionally communicating specialized information with internal and external customers verbally or in writing to clarify and resolve their account or tax issues. Experience working and/or dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position to resolve tax, penalties, interest or payment issues. Experience using interviewing techniques (e.g., disclosure requirements) to obtain and exchange information regarding reported or under-reported items.GS-07 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-06 grade level in the Federal service. Specialized experience for this position includes: experience applying standard/procedural methods, precedents, and guidelines related to individual and/or business accounts, collection techniques and enforcement actions to calculate the appropriate amount of tax, penalties, interest, or payments. Professionally communicating specialized information with internal and external customers verbally or in writing to clarify and resolve their account or tax issues. Experience working and/or dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position as to the determination of their account. Experience using interviewing techniques (e.g., disclosure requirements) to obtain and exchange information regarding reported or under-reported Experience using on-line systems, research materials and processing procedures to respond to account issues.GS-08 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. Specialized experience for this position includes: experience applying methods, precedents, and guidelines related to individual and/or business accounts, collection techniques and enforcement actions to calculate the appropriate amount of tax, penalties, interest, or payments and advise them of their taxpayer rights and appeals procedures. Professionally communicating specialized information with internal and external customers verbally or in writing to clarify and resolve their account or tax issues and to fully advise the taxpayer of options available for meeting tax obligations. Experience working, researching accounts and dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position as to the determination of their account. Experience using interviewing techniques (e.g., disclosure requirements) to obtain and exchange information regarding reported or under-reported items. Experience using on-line systems, investigative techniques and procedures to research materials to make determinations of the informational sources.-The experience may have been gained in the public sector, private sector or VolunteerService. One year of experience refers to full-time work; part-time work is considered on a prorated basis.-To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.In addition to the above requirements, you must meet the following, if applicable:You must have been at the next lower grade level of the grade you are applying to for 52 weeks (time-in-grade requirement).",
                    "PositionRemuneration": [
                        {
                            "MinimumRange": "17.33",
                            "MaximumRange": "30.91",
                            "RateIntervalCode": "Per Hour"
                        }
                    ],
                    "PositionStartDate": "2017-07-20",
                    "PositionEndDate": "2018-05-23",
                    "PublicationStartDate": "2017-07-20",
                    "ApplicationCloseDate": "2018-05-23",
                    "PositionFormattedDescription": [
                        {
                            "Label": "Dynamic Teaser",
                            "LabelDescription": "Hit highlighting for keyword searches."
                        }
                    ],
                    "UserArea": {
                        "Details": {
                            "MajorDuties": "As a Customer Service Representative, you will:Communicate with individual taxpayers, their representatives, professional stakeholders, and other government officials.Complete contacts, i.e., conduct telephone interviews with a wide range of individuals who have varying degrees of understanding, and provides full explanations to specific inquiries.Respond to a wide range of inquiries involving laws, rules and regulations, each having different conditions, reporting requirements, or other regulatory provisions; Regulations and policies subject to frequent legislative changes, amendments or precedent decisions that affect specific conditions.Elicit sensitive, personal and financial information.Make determinations and uses sound judgment concerning controversial matters in reporting the degree to which the individual understood their responsibilities.Develop, analyze and evaluate information involving the research of records and the nature of each inquiry.Explain what future actions are necessary to achieve voluntary compliance by computing and/or advising on tax liability and probable assessment of taxes.Use sophisticated interviewing techniques; the employee reviews individual circumstances and goals, and advises on the most advantageous ways to meet them. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov",
                            "Education": "",
                            "Requirements": ".",
                            "Evaluations": "Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a “not qualified” determination. Rating: Your application will be evaluated on the CJEs of the position to be filled per the National Agreement Article 13. Your application will also be rated and ranked among others, based on your responses to the online questions, regarding your experience, education, training, performance appraisals and awards relevant to the duties of this position. IRS employees may obtain most recent awards listing at https://persinfo.web.irs.gov/Your rating may be lowered, if your responses to the online questions are not supported by the education and/or experience described in your application.Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration.You may be required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring polices). We will not reimburse costs related to the interview such as travel to and from the interview site.If you are a displaced or surplus Treasury employee eligible for the Career Transition Assistance Plan (CTAP), you must receive a score of 80 or better to be rated as well qualified to receive special selection priority. To preview questions please click here.",
                            "HowToApply": "The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.Treasury believes in a working environment that supports inclusion; please view our reasonable accommodation policies and procedures at http://jobs.irs.gov/seasonal/reasonable-accommodation.html We will provide reasonable accommodation to applicants with disabilities on a case-by-case basis. Please email Elizabeth.M.Mahoney@IRS.GOV if you require this for any part of the application and hiring process. To begin, either click the \"Create a New Account\" button and follow the prompts to register or if you previously registered, click the \"Apply Online\" button and follow the prompts.You will be re-directed to Treasury's CareerConnector system to complete your application process; answer the online questions, and submit all required documents. (To submit supporting documents, click one of the available options; Upload; Fax; or Reuse existing documents. To protect your privacy, we suggest you first remove your SSN). Also, go to \"My Account\" to view and update your information, as necessary.To complete, you must click the \"Submit Application\" button located at the bottom of the \"Application Review\" page.To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received.To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.If you are experiencing system issues with your application, please contact the CareerConnector Help Desk at careerconnectorhelp@treasury.gov and/or the USAJOBS Help Desk.",
                            "WhatToExpectNext": "You may check the status of your application for this position at any time by logging onto the USAJOBS “My Account” tab and clicking on “Application Status.” For a more detailed update of your application status, you may click on “more information.”Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.",
                            "RequiredDocuments": "A complete application includes 1. A resume, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you will not be considered for this position (or may not receive the special consideration for which you may be eligible).All applicants are required to submit a resume either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional). To receive full credit for relevant experience, please list the month/year and number of hours worked for experience listed on your resume. We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions. Please view Resume TipsCareer Transition Assistance Plan (CTAP) DOCUMENTATIONIf you are a displaced or surplus Treasury employee, click CTAP for eligibility and a detailed list of required documents. IRS CTAP eligibles can apply for jobs within and outside the commuting area.IRS Reassignment Preference Program (RPP)You must meet the requirements in your RPP notice. Submit a copy of your RPP Notice along with a copy of your most recent annual performance appraisal. Your performance appraisal must have a fully successful or higher overall rating.PERFORMANCE APPRAISAL/AWARDSSubmit a copy of your most recent completed performance appraisal.IRS employees: if a revalidated appraisal is used for merit promotion, the supervisor must prepare a narrative for each critical job element that does not have a narrative describing the performance in the appraisal period covered by the rating. Note: If you are a manager or management official, your most recent annual performance appraisal must be used for the overall rating identified.EDUCATION DOCUMENTATIONIf you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. If the position has specific education requirements and you are currently (or have previously been) in the Federal job series to be filled, there is no need to submit a transcript or equivalent at this time. An official transcript will be required if you are selected.A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.",
                            "Benefits": "",
                            "OtherInformation": "POSITION DESCRIPTIONS: GS-05, 92405; GS-06, 92406; GS-07, 92407; GS-08, 92408A PM/C SharePoint site is available for IRS Employees at: https://organization.ds.irsnet.gov/sites/HCOETS/PMC/SPDLibrary/SitePages/Home.aspxCONDITIONS OF EMPLOYMENT: We may select from this announcement or any other source to fill one or more vacancies.This is a bargaining unit position.Alternative work schedule, staggered work hours or telework may be available.Tour of Duty: Monday - Friday, 4:00P.M. – 12:30A.M.Eligible for health and life insurance.Anticipated effective date is 10/29/2017This is a seasonal full time position for 6 months and subject to recall when workload increases",
                            "KeyRequirements": [
                                "Please refer to \"Conditions of Employment.\"",
                                "Click \"Print Preview\" to review the entire announcement before applying.",
                                "Must be a U.S. Citizen or National",
                                "IRS Employees on Career or Career Conditional Appointments"
                            ],
                            "WithinArea": "False",
                            "CommuteDistance": "0",
                            "DrugTestRequired": "",
                            "JobSummary": "WHAT DOES A CONTACT REPRESENTATIVE DO? A Contact Representative, commonly referred to as a Customer Service Representative, carries out a full range of responsibilities in resolving issues and obtaining information relative to the tax administration process. The Customer Service Representative provides a full range of administrative and technical assistance to individuals and businesses. Although contacts are primarily by telephone, the employee is the point of contact when the customer desires authoritative technical and procedural information and assistance whether by phone, written or electronic mail correspondence. The work involves diverse issues that cannot be answered or resolved routinely. In this role, contacts often involve interpreting a wide range of tax processing regulatory requirements and procedures as administered by the organization for which you are assigned within the Internal Revenue Service. WHAT IS THE WAGE & INVESTMENT (W&I) DIVISION? The Wage & Investment (W&I) Division serves about 122 million taxpayers who file upwards of 94 million returns each year. Key W&I objectives are to provide high-quality taxpayer assistance, and to enable taxpayers to transact and communicate electronically to file their returns, make payments and receive assistance. W&I partners with private organizations to provide assistance to such disadvantaged groups as elderly and low-income taxpayers.This is a roster announcement open continuously and allows applicants to apply up to the last cut off date listed in the announcement. The roster will be used to fill positions throughout the next 12 months. We are projecting approximately 75 vacancies may be filled during the life of this roster open period of 7/20/17 to 5/23/18 – selections may be made through 8/23/18. Contingent upon funding and space requirements, one or more vacancies may be filled in the individual PODs listed below as they become available in that location during the life of this roster. Applicants need to apply and be eligible by 11:59 pm Eastern Time (ET) at the close of each of the following cutoff dates to be considered: 8/2/2017, 11/24/2017, 2/23/2018 and 05/23/2018. Applicants may also update their applications by the cut off dates listed.75 positions are located in Wage & Investment (W&I) at 310 Lowell Street, Andover, MA., 01810 (MA0137)",
                            "WhoMayApply": {
                                "Name": "Current IRS Internal/Agency EmployeesIf you do not meet the category listed above, you may wish to apply under announcement 17CS5-WIX0079-0962-05-CD which is open for any citizen to apply. Please refer to that announcement for details on open period, eligibility and how to apply.",
                                "Code": "15511"
                            },
                            "LowGrade": "05",
                            "HighGrade": "08",
                            "OrganizationCodes": "TR/TR93",
                            "Relocation": "False",
                            "HiringPath": [
                                "fed-internal-search"
                            ],
                            "MissionCriticalTags": []
                        },
                        "IsRadialSearch": false
                    }
                },
                "RelevanceRank": 0
            },
            {
                "MatchedObjectId": "474847700",
                "MatchedObjectDescriptor": {
                    "PositionID": "17CS5-WIB0607-0962-5-8-BM",
                    "PositionTitle": "Contact Representative *Seasonal, 12 month roster*",
                    "PositionURI": "https://www.usajobs.gov:443/GetJob/ViewDetails/474847700",
                    "ApplyURI": [
                        "https://www.usajobs.gov:443/GetJob/ViewDetails/474847700?PostingChannelID=RESTAPI"
                    ],
                    "PositionLocationDisplay": "Andover, Massachusetts",
                    "PositionLocation": [
                        {
                            "LocationName": "Andover, Massachusetts",
                            "CountryCode": "United States",
                            "CountrySubDivisionCode": "Massachusetts",
                            "CityName": "Andover, Massachusetts",
                            "Longitude": -71.1442,
                            "Latitude": 42.6530151
                        }
                    ],
                    "OrganizationName": "Internal Revenue Service",
                    "DepartmentName": "Department of the Treasury",
                    "JobCategory": [
                        {
                            "Name": "Contact Representative",
                            "Code": "0962"
                        }
                    ],
                    "JobGrade": [
                        {
                            "Code": "GS"
                        }
                    ],
                    "PositionSchedule": [
                        {
                            "Name": "Full-time",
                            "Code": "1"
                        }
                    ],
                    "PositionOfferingType": [
                        {
                            "Name": "Seasonal",
                            "Code": "15317"
                        }
                    ],
                    "QualificationSummary": "You must meet the following requirements by the closing date of this announcement. GS-05 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Specialized experience for this position includes: experience gained in an environment conducting face to face and/or telephone interviews (e.g., collection agency, telemarketing, customer service, sales) resolving problems and issues. Experience working simple arithmetic (e.g. basic accounting, credits and debits, balancing checking account).OR You may substitute education for specialized experience as follows: A Bachelor’s degree or four (4) years of education above high school in any field of study from an accredited college or university.OR You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questionsGS-06 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 grade level in the Federal service. Specialized experience for this position includes: experience applying the methods, precedents, and guidelines related to individual and/or business accounts to determine the appropriate amount of tax, penalties, interest, or payments. Professionally communicating specialized information with internal and external customers verbally or in writing to clarify and resolve their account or tax issues. Experience working and/or dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position to resolve tax, penalties, interest or payment issues. Experience using interviewing techniques (e.g., disclosure requirements) to obtain and exchange information regarding reported or under-reported items.GS-07 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-06 grade level in the Federal service. Specialized experience for this position includes: experience applying standard/procedural methods, precedents, and guidelines related to individual and/or business accounts, collection techniques and enforcement actions to calculate the appropriate amount of tax, penalties, interest, or payments. Professionally communicating specialized information with internal and external customers verbally or in writing to clarify and resolve their account or tax issues. Experience working and/or dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position as to the determination of their account. Experience using interviewing techniques (e.g., disclosure requirements) to obtain and exchange information regarding reported or under-reported Experience using on-line systems, research materials and processing procedures to respond to account issues.GS-08 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. Specialized experience for this position includes: experience applying methods, precedents, and guidelines related to individual and/or business accounts, collection techniques and enforcement actions to calculate the appropriate amount of tax, penalties, interest, or payments and advise them of their taxpayer rights and appeals procedures. Professionally communicating specialized information with internal and external customers verbally or in writing to clarify and resolve their account or tax issues and to fully advise the taxpayer of options available for meeting tax obligations. Experience working, researching accounts and dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position as to the determination of their account. Experience using interviewing techniques (e.g., disclosure requirements) to obtain and exchange information regarding reported or under-reported items. Experience using on-line systems, investigative techniques and procedures to research materials to make determinations of the informational sources.-The experience may have been gained in the public sector, private sector or VolunteerService. One year of experience refers to full-time work; part-time work is considered on a prorated basis.-To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.In addition to the above requirements, you must meet the following, if applicable:You must have been at the next lower grade level of the grade you are applying to for 52 weeks (time-in-grade requirement).",
                    "PositionRemuneration": [
                        {
                            "MinimumRange": "17.33",
                            "MaximumRange": "30.91",
                            "RateIntervalCode": "Per Hour"
                        }
                    ],
                    "PositionStartDate": "2017-07-20",
                    "PositionEndDate": "2018-05-23",
                    "PublicationStartDate": "2017-07-20",
                    "ApplicationCloseDate": "2018-05-23",
                    "PositionFormattedDescription": [
                        {
                            "Label": "Dynamic Teaser",
                            "LabelDescription": "Hit highlighting for keyword searches."
                        }
                    ],
                    "UserArea": {
                        "Details": {
                            "MajorDuties": "As a Customer Service Representative, you will:Communicate with individual taxpayers, their representatives, professional stakeholders, and other government officials.Complete contacts, i.e., conduct telephone interviews with a wide range of individuals who have varying degrees of understanding, and provides full explanations to specific inquiries.Respond to a wide range of inquiries involving laws, rules and regulations, each having different conditions, reporting requirements, or other regulatory provisions; Regulations and policies subject to frequent legislative changes, amendments or precedent decisions that affect specific conditions.Elicit sensitive, personal and financial information.Make determinations and uses sound judgment concerning controversial matters in reporting the degree to which the individual understood their responsibilities.Develop, analyze and evaluate information involving the research of records and the nature of each inquiry.Explain what future actions are necessary to achieve voluntary compliance by computing and/or advising on tax liability and probable assessment of taxes.Use sophisticated interviewing techniques; the employee reviews individual circumstances and goals, and advises on the most advantageous ways to meet them. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov",
                            "Education": "",
                            "Requirements": ".",
                            "Evaluations": "Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a “not qualified” determination. Rating: Your application will be evaluated on the CJEs of the position to be filled per the National Agreement Article 13. Your application will also be rated and ranked among others, based on your responses to the online questions, regarding your experience, education, training, performance appraisals and awards relevant to the duties of this position. IRS employees may obtain most recent awards listing at https://persinfo.web.irs.gov/Your rating may be lowered, if your responses to the online questions are not supported by the education and/or experience described in your application.Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration.You may be required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring polices). We will not reimburse costs related to the interview such as travel to and from the interview site.If you are a displaced or surplus Treasury employee eligible for the Career Transition Assistance Plan (CTAP), you must receive a score of 80 or better to be rated as well qualified to receive special selection priority. To preview questions please click here.",
                            "HowToApply": "The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.Treasury believes in a working environment that supports inclusion; please view our reasonable accommodation policies and procedures at http://jobs.irs.gov/seasonal/reasonable-accommodation.html We will provide reasonable accommodation to applicants with disabilities on a case-by-case basis. Please email Elizabeth.M.Mahoney@IRS.GOV if you require this for any part of the application and hiring process. To begin, either click the \"Create a New Account\" button and follow the prompts to register or if you previously registered, click the \"Apply Online\" button and follow the prompts.You will be re-directed to Treasury's CareerConnector system to complete your application process; answer the online questions, and submit all required documents. (To submit supporting documents, click one of the available options; Upload; Fax; or Reuse existing documents. To protect your privacy, we suggest you first remove your SSN). Also, go to \"My Account\" to view and update your information, as necessary.To complete, you must click the \"Submit Application\" button located at the bottom of the \"Application Review\" page.To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received.To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.If you are experiencing system issues with your application, please contact the CareerConnector Help Desk at careerconnectorhelp@treasury.gov and/or the USAJOBS Help Desk.",
                            "WhatToExpectNext": "You may check the status of your application for this position at any time by logging onto the USAJOBS “My Account” tab and clicking on “Application Status.” For a more detailed update of your application status, you may click on “more information.”Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.",
                            "RequiredDocuments": "A complete application includes 1. A resume, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you will not be considered for this position (or may not receive the special consideration for which you may be eligible).All applicants are required to submit a resume either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional). To receive full credit for relevant experience, please list the month/year and number of hours worked for experience listed on your resume. We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions. Please view Resume TipsCareer Transition Assistance Plan (CTAP) DOCUMENTATIONIf you are a displaced or surplus Treasury employee, click CTAP for eligibility and a detailed list of required documents. IRS CTAP eligibles can apply for jobs within and outside the commuting area.IRS Reassignment Preference Program (RPP)You must meet the requirements in your RPP notice. Submit a copy of your RPP Notice along with a copy of your most recent annual performance appraisal. Your performance appraisal must have a fully successful or higher overall rating.PERFORMANCE APPRAISAL/AWARDSSubmit a copy of your most recent completed performance appraisal.IRS employees: if a revalidated appraisal is used for merit promotion, the supervisor must prepare a narrative for each critical job element that does not have a narrative describing the performance in the appraisal period covered by the rating. Note: If you are a manager or management official, your most recent annual performance appraisal must be used for the overall rating identified.EDUCATION DOCUMENTATIONIf you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. If the position has specific education requirements and you are currently (or have previously been) in the Federal job series to be filled, there is no need to submit a transcript or equivalent at this time. An official transcript will be required if you are selected.A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.",
                            "Benefits": "",
                            "OtherInformation": "POSITION DESCRIPTIONS: GS-05, 92405; GS-06, 92406; GS-07, 92407; GS-08, 92408A PM/C SharePoint site is available for IRS Employees at: https://organization.ds.irsnet.gov/sites/HCOETS/PMC/SPDLibrary/SitePages/Home.aspxCONDITIONS OF EMPLOYMENT: We may select from this announcement or any other source to fill one or more vacancies.This is a bargaining unit position.Alternative work schedule, staggered work hours or telework may be available.Tour of Duty: Monday - Friday, 6:30A.M. - 3:00P.M.Eligible for health and life insurance.Anticipated effective date is 10/29/2017This is a seasonal full time position for 6 months and subject to recall when workload increases",
                            "KeyRequirements": [
                                "Please refer to \"Conditions of Employment.\"",
                                "Click \"Print Preview\" to review the entire announcement before applying.",
                                "IRS Employees on Career or Career Conditional Appointments",
                                "Must be a U.S. Citizen or National"
                            ],
                            "WithinArea": "False",
                            "CommuteDistance": "0",
                            "DrugTestRequired": "",
                            "JobSummary": "WHAT DOES A CONTACT REPRESENTATIVE DO? A Contact Representative, commonly referred to as a Customer Service Representative, carries out a full range of responsibilities in resolving issues and obtaining information relative to the tax administration process. The Customer Service Representative provides a full range of administrative and technical assistance to individuals and businesses. Although contacts are primarily by telephone, the employee is the point of contact when the customer desires authoritative technical and procedural information and assistance whether by phone, written or electronic mail correspondence. The work involves diverse issues that cannot be answered or resolved routinely. In this role, contacts often involve interpreting a wide range of tax processing regulatory requirements and procedures as administered by the organization for which you are assigned within the Internal Revenue Service. WHAT IS THE WAGE & INVESTMENT (W&I) DIVISION? The Wage & Investment (W&I) Division serves about 122 million taxpayers who file upwards of 94 million returns each year. Key W&I objectives are to provide high-quality taxpayer assistance, and to enable taxpayers to transact and communicate electronically to file their returns, make payments and receive assistance. W&I partners with private organizations to provide assistance to such disadvantaged groups as elderly and low-income taxpayers.This is a roster announcement open continuously and allows applicants to apply up to the last cut off date listed in the announcement. The roster will be used to fill positions throughout the next 12 months. We are projecting approximately 50 vacancies may be filled during the life of this roster open period of 7/20/17 to 5/23/18 – selections may be made through 8/23/18. Contingent upon funding and space requirements, one or more vacancies may be filled in the individual PODs listed below as they become available in that location during the life of this roster. Applicants need to apply and be eligible by 11:59 pm Eastern Time (ET) at the close of each of the following cutoff dates to be considered: 8/2/2017, 11/24/2017, 2/23/2018 and 05/23/2018. Applicants may also update their applications by the cut off dates listed.50 day shift positions are located in Wage & Investment (W&I) at 310 Lowell Street, Andover, MA., 01810 (MA0137)",
                            "WhoMayApply": {
                                "Name": "Current IRS Internal/Agency EmployeesIf you do not meet the category listed above, you may wish to apply under announcement 17CS5-WIX0079-0962-05-CD which is open for any citizen to apply. Please refer to that announcement for details on open period, eligibility and how to apply.",
                                "Code": "15511"
                            },
                            "LowGrade": "05",
                            "HighGrade": "08",
                            "OrganizationCodes": "TR/TR93",
                            "Relocation": "False",
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                "MatchedObjectDescriptor": {
                    "PositionID": "17CE3-WIB0029-0962-5-8-AH",
                    "PositionTitle": "CONTACT REPRESENTATIVE **Seasonal, 12 Month Roster** **AMENDED**",
                    "PositionURI": "https://www.usajobs.gov:443/GetJob/ViewDetails/474853400",
                    "ApplyURI": [
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                    "PositionLocationDisplay": "Covington, Kentucky",
                    "PositionLocation": [
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                            "LocationName": "Covington, Kentucky",
                            "CountryCode": "United States",
                            "CountrySubDivisionCode": "Kentucky",
                            "CityName": "Covington, Kentucky",
                            "Longitude": -84.51018,
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                    "OrganizationName": "Internal Revenue Service",
                    "DepartmentName": "Department of the Treasury",
                    "JobCategory": [
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                            "Name": "Contact Representative",
                            "Code": "0962"
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                            "Code": "GS"
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                    "PositionSchedule": [
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                            "Name": "Full-Time",
                            "Code": "1"
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                    ],
                    "PositionOfferingType": [
                        {
                            "Name": "Seasonal 6 Months",
                            "Code": "15317"
                        }
                    ],
                    "QualificationSummary": "You must meet the following requirements by the closing date of this announcement.THIS IS AN OPEN CONTINUOUS ANNOUNCEMENT AND WILL REMAIN OPEN FROM 7/19/17 TO 5/14/18.GS-05 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Specialized experience for this position includes: experience gained in an environment conducting face to face and/or telephone interviews (e.g., collection agency, telemarketing, customer service, sales) resolving problems and issues. Experience working simple arithmetic (e.g. basic accounting, credits and debits, balancing checking account). OR You may substitute education for specialized experience as follows: A Bachelor’s degree or four (4) years of education above high school in any field of study from an accredited college or university. OR You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions.GS-06 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 grade level in the Federal service. Specialized experience for this position includes: experience applying the methods, precedents, and guidelines related to individual and/or business accounts to determine the appropriate amount of tax, penalties, interest, or payments. Professionally communicating specialized information with internal and external customers verbally or in writing to clarify and resolve their account or tax issues. Experience working and/or dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position to resolve tax, penalties, interest or payment issues. Experience using interviewing techniques (e.g., disclosure requirements) to obtain and exchange information regarding reported or under-reported items.GS-07 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-06 grade level in the Federal service. Specialized experience for this position includes: experience applying standard/procedural methods, precedents, and guidelines related to individual and/or business accounts, collection techniques and enforcement actions to calculate the appropriate amount of tax, penalties, interest, or payments. Professionally communicating specialized information with internal and external customers verbally or in writing to clarify and resolve their account or tax issues. Experience working and/or dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position as to the determination of their account. Experience using interviewing techniques (e.g., disclosure requirements) to obtain and exchange information regarding reported or under-reported Experience using on-line systems, research materials and processing procedures to respond to account issues.GS-08 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. Specialized experience for this position includes: experience applying methods, precedents, and guidelines related to individual and/or business accounts, collection techniques and enforcement actions to calculate the appropriate amount of tax, penalties, interest, or payments and advise them of their taxpayer rights and appeals procedures. Professionally communicating specialized information with internal and external customers verbally or in writing to clarify and resolve their account or tax issues and to fully advise the taxpayer of options available for meeting tax obligations. Experience working, researching accounts and dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position as to the determination of their account. Experience using interviewing techniques (e.g., disclosure requirements) to obtain and exchange information regarding reported or under-reported items. Experience using on-line systems, investigative techniques and procedures to research materials to make determinations of the informational sources.-The experience may have been gained in the public sector, private sector or VolunteerService. One year of experience refers to full-time work; part-time work is considered on a prorated basis.-To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.In addition to the above requirements, you must meet the following, if applicable:You must have been at the next lower grade level of the grade you are applying to for 52 weeks (time-in-grade requirement).",
                    "PositionRemuneration": [
                        {
                            "MinimumRange": "34117.0",
                            "MaximumRange": "60840.0",
                            "RateIntervalCode": "Per Year"
                        }
                    ],
                    "PositionStartDate": "2017-07-19",
                    "PositionEndDate": "2018-05-14",
                    "PublicationStartDate": "2017-07-19",
                    "ApplicationCloseDate": "2018-05-14",
                    "PositionFormattedDescription": [
                        {
                            "Label": "Dynamic Teaser",
                            "LabelDescription": "Hit highlighting for keyword searches."
                        }
                    ],
                    "UserArea": {
                        "Details": {
                            "MajorDuties": "As a Customer Service Representative, you will:Communicate with individual taxpayers, their representatives, professional stakeholders, and other government officials.Complete contacts, i.e., conduct telephone interviews with a wide range of individuals who have varying degrees of understanding, and provides full explanations to specific inquiries.Respond to a wide range of inquiries involving laws, rules and regulations, each having different conditions, reporting requirements, or other regulatory provisions; Regulations and policies subject to frequent legislative changes, amendments or precedent decisions that affect specific conditions.Elicit sensitive, personal and financial information.Make determinations and uses sound judgment concerning controversial matters in reporting the degree to which the individual understood their responsibilities.Develop, analyze and evaluate information involving the research of records and the nature of each inquiry.Explain what future actions are necessary to achieve voluntary compliance by computing and/or advising on tax liability and probable assessment of taxes.Use sophisticated interviewing techniques; the employee reviews individual circumstances and goals, and advises on the most advantageous ways to meet them. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov.",
                            "Education": "",
                            "Requirements": "-",
                            "Evaluations": "Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a “not qualified” determination.Rating: Your application will be evaluated on the CJEs of the position to be filled per the National Agreement Article 13. Your application will also be rated and ranked among others, based on your responses to the online questions, regarding your experience, education, training, performance appraisals and awards relevant to the duties of this position. IRS employees may obtain most recent awards listing at https://persinfo.web.irs.gov/Your rating may be lowered, if your responses to the online questions are not supported by the education and/or experience described in your application.Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration.You may be required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring polices). We will not reimburse costs related to the interview such as travel to and from the interview site.If you are a displaced or surplus Treasury employee eligible for the Career Transition Assistance Plan (CTAP), you must receive a score of 80 or better to be rated as well qualified to receive special selection priority. To preview questions please click here.",
                            "HowToApply": "**********AMENDED - UPDATED THE \"WHO MAY APPLY\"**********The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact Alesha Harrison at Alesha.L.Harrison@irs.gov by noon ET on the announcement's closing date.Treasury believes in a working environment that supports inclusion; please view our reasonable accommodation policies and procedures at http://jobs.irs.gov/seasonal/reasonable-accommodation.html We will provide reasonable accommodation to applicants with disabilities on a case-by-case basis. Please contact Alesha Harrison at Alesha.L.Harrison@irs.gov if you require this for any part of the application and hiring process.To begin, either click the \"Create a New Account\" button and follow the prompts to register or if you previously registered, click the \"Apply Online\" button and follow the prompts.You will be re-directed to Treasury's CareerConnector system to complete your application process; answer the online questions, and submit all required documents. (To submit supporting documents, click one of the available options; Upload; Fax; or Reuse existing documents. To protect your privacy, we suggest you first remove your SSN). Also, go to \"My Account\" to view and update your information, as necessary.To complete, you must click the \"Submit Application\" button located at the bottom of the \"Application Review\" page.To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received.To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.If you are experiencing system issues with your application, please contact the CareerConnector Help Desk at careerconnectorhelp@treasury.gov and/or the USAJOBS Help Desk.",
                            "WhatToExpectNext": "You may check the status of your application for this position at any time by logging onto the USAJOBS “My Account” tab and clicking on “Application Status.” For a more detailed update of your application status, you may click on “more information.” Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.",
                            "RequiredDocuments": "A complete application includes 1. A resume, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you will not be considered for this position (or may not receive the special consideration for which you may be eligible).All applicants are required to submit a resume either by creating one in USAJOBS or uploading one of their own choosing. Cover letters are optional. To receive full credit for relevant experience, please list the month/year and number of hours worked for experience listed on your resume. We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions. Please view Resume TipsCareer Transition Assistance Plan (CTAP) DOCUMENTATIONIf you are a displaced or surplus Treasury employee, click CTAP for eligibility and a detailed list of required documents. IRS CTAP eligibles can apply for jobs within and outside the commuting area.IRS Reassignment Preference Program (RPP)You must meet the requirements in your RPP notice. Submit a copy of your RPP Notice along with a copy of your most recent annual performance appraisal. Your performance appraisal must have a fully successful or higher overall rating.PERFORMANCE APPRAISAL/AWARDSSubmit a copy of your most recent completed performance appraisal.IRS employees: if a revalidated appraisal is used for merit promotion, the supervisor must prepare a narrative for each critical job element that does not have a narrative describing the performance in the appraisal period covered by the rating. Note: If you are a manager or management official, your most recent annual performance appraisal must be used for the overall rating identified.EDUCATION DOCUMENTATIONIf you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. If the position has specific education requirements and you are currently (or have previously been) in the Federal job series to be filled, there is no need to submit a transcript or equivalent at this time. An official transcript will be required if you are selected.A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.",
                            "Benefits": "",
                            "OtherInformation": "POSITION DESCRIPTIONS: GS-05, 92405; GS-06, 92406; GS-07, 92407; GS-08, 92408A PM/C SharePoint site is available for IRS Employees at: https://organization.ds.irsnet.gov/sites/HCOETS/PMC/SPDLibrary/SitePages/Home.aspxCONDITIONS OF EMPLOYMENT:We may select from this announcement or any other source to fill one or more vacancies.This is a bargaining unit position.Alternative work schedule, staggered work hours or telework may be available.Tour of Duty: Monday - Friday 4:30p.m. - 1:00 a.m.The length of season is 6 months.Eligible for Health and Life BenefitsProjected EOD Date: 11/26/2017The employment of any candidate, including a current employee or a new hire, selected for this position may be conditional upon classification and/or audit of federal tax returns. This audit may include up to 2 years of returns",
                            "KeyRequirements": [
                                "Please refer to \"Conditions of Employment.\"",
                                "Click \"Print Preview\" to review the entire announcement before applying."
                            ],
                            "WithinArea": "False",
                            "CommuteDistance": "0",
                            "DrugTestRequired": "",
                            "JobSummary": "WHAT DOES A CONTACT REPRESENTATIVE DO? A Contact Representative, commonly referred to as a Customer Service Representative, carries out a full range of responsibilities in resolving issues and obtaining information relative to the tax administration process. The Customer Service Representative provides a full range of administrative and technical assistance to individuals and businesses. Although contacts are primarily by telephone, the employee is the point of contact when the customer desires authoritative technical and procedural information and assistance whether by phone, written or electronic mail correspondence. The work involves diverse issues that cannot be answered or resolved routinely. In this role, contacts often involve interpreting a wide range of tax processing regulatory requirements and procedures as administered by the organization for which you are assigned within the Internal Revenue Service. WHAT IS THE WAGE AND INVESTMENT DIVISION? The Wage & Investment Division (W&I) serves about 122 million taxpayers who file upwards of 94 million returns each year. Key W&I objectives are to provide high-quality taxpayer assistance, and to enable taxpayers to transact and communicate electronically to file their returns, make payments and receive assistance. W&I partners with private organizations to provide assistance to such disadvantaged groups as elderly and low-income taxpayers.There are 45 positions in W&I, Accounts Management, AM Operations 1 and 2, located at 333 Scott Street, Covington KYThis is a roster announcement open continuously and allows applicants to apply up to the last cut off date listed in the announcement. The roster will be used to fill positions throughout the next 12 months. We are projecting approximately 45 vacancies may be filled during the life of this roster open period of 7/19/17 to 5/14/18– selections may be made through 8/22/18. Contingent upon funding and space requirements, one or more vacancies may be filled in the individual PODs listed below as they become available in that location during the life of this roster. Applicants need to apply and be eligible by 11:59 pm Eastern Time (ET) at the close of each of the following cutoff dates to be considered: 08/01/2017, 11/25/2017, 2/24/2018 and 05/14/2018. Applicants may also update their applications by the cut off dates listed.",
                            "WhoMayApply": {
                                "Name": "Current IRS Internal/Agency EmployeesAMENDED TO CHANGE ROSTER DATES.",
                                "Code": "15511"
                            },
                            "LowGrade": "05",
                            "HighGrade": "08",
                            "OrganizationCodes": "TR/TR93",
                            "Relocation": "False",
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                        "IsRadialSearch": false
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                "RelevanceRank": 0
            },
            {
                "MatchedObjectId": "474853900",
                "MatchedObjectDescriptor": {
                    "PositionID": "17CE3-WIB0028-0592-5-7-CN",
                    "PositionTitle": "Tax Examining Technician **Seasonal, 12 Month Roster** **AMENDED**",
                    "PositionURI": "https://www.usajobs.gov:443/GetJob/ViewDetails/474853900",
                    "ApplyURI": [
                        "https://www.usajobs.gov:443/GetJob/ViewDetails/474853900?PostingChannelID=RESTAPI"
                    ],
                    "PositionLocationDisplay": "Covington, Kentucky",
                    "PositionLocation": [
                        {
                            "LocationName": "Covington, Kentucky",
                            "CountryCode": "United States",
                            "CountrySubDivisionCode": "Kentucky",
                            "CityName": "Covington, Kentucky",
                            "Longitude": -84.51018,
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                    ],
                    "OrganizationName": "Internal Revenue Service",
                    "DepartmentName": "Department of the Treasury",
                    "JobCategory": [
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                            "Name": "Tax Examining",
                            "Code": "0592"
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                    ],
                    "JobGrade": [
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                            "Code": "GS"
                        }
                    ],
                    "PositionSchedule": [
                        {
                            "Name": "Full Time",
                            "Code": "1"
                        }
                    ],
                    "PositionOfferingType": [
                        {
                            "Name": "Seasonal 6 Months",
                            "Code": "15317"
                        }
                    ],
                    "QualificationSummary": "You must meet the following requirements by the closing date of this announcement. THIS IS AN OPEN CONTINUOUS ANNOUNCEMENT AND WILL REMAIN OPEN FROM 7/19/17 TO 5/14/18.GS-5 LEVEL: You must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the GS-4 grade level in the Federal service. Specialized experience for this position includes: researching and/or initiating actions on tax issues and all required information for correction of accounts and records; Interpreting taxpayer information; Verifying and/or adjusting taxpayer accounts; Securing payment of delinquent taxes; and/or determining financial, and uncollectible information. Other examples may include: Technical advisor, OJT coach, classroom instructor, or reviewer. ORYou may substitute education for specialized experience as follows: A Bachelor's degree or four (4) years of education above high school in any field of study from an accredited college or university. OR­­­­­­­­­­­ You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions.GS-6 LEVEL: You must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the GS-5 grade level in the Federal service. Specialized experience for this position includes: using an automated system to adjust tax, penalty, and interest; Recognized indications of tax fraud and abuse; Resolved problems, processed referrals, and/or worked with cases previously closed, bankruptcy, innocent spouse, employee cases, unpostables, restricted interest, and manual refunds; Performed phone duties; Proposed adjustments to income, deductions, payments and/or taxes and determined acceptability of the taxpayers' explanation.GS-7 LEVEL: You must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the GS-6 grade level in the Federal service. Specialized experience for this position includes: using business tax law, the IRM, the IRC, IRS collection techniques and enforcement actions, tax forms, notices, bills, and other documents to advise the taxpayer of options for meeting tax obligations; Investigative/probing techniques to solicit relevant information; Communicating specialized information orally or in writing with internal and external customers inventory management procedures; and have demonstrated the ability to provide clear and concise replies to taxpayers or their representatives.- The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis.-To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.In addition to the above requirements, you must meet the following, if applicable:You must have been at the next lower grade level of the grade you are applying to for 52 weeks (time-in-grade requirement).",
                    "PositionRemuneration": [
                        {
                            "MinimumRange": "34117.0",
                            "MaximumRange": "54943.0",
                            "RateIntervalCode": "Per Year"
                        }
                    ],
                    "PositionStartDate": "2017-07-19",
                    "PositionEndDate": "2018-05-14",
                    "PublicationStartDate": "2017-07-19",
                    "ApplicationCloseDate": "2018-05-14",
                    "PositionFormattedDescription": [
                        {
                            "Label": "Dynamic Teaser",
                            "LabelDescription": "Hit highlighting for keyword searches."
                        }
                    ],
                    "UserArea": {
                        "Details": {
                            "MajorDuties": "As a Tax Examining Technician you will:Evaluate all available information and take corrective actions, such as credit transfers requests, re-computed tax, and/or penalty and interest.Access relevant systems to view and/or update taxpayers' accounts regarding payments received, review status of the case, and/or to make account adjustments.Enter data into automated system to adjust tax, penalty, and/or credit adjustments.Recognize indications of tax fraud; make determinations and use sound judgment concerning taxpayers' data and responses.Gain cooperation of taxpayers by explaining the best options available to resolve the problem or question, mutual interests, and to make sure they understand their responsibilities.Interpret the law as it relates to the issues and if affects the performance and efficiency of the Internal Revenue Service.Educate taxpayers on action(s) needed to achieve compliance with tax filing/liabilities.If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov",
                            "Education": "",
                            "Requirements": "IRS Employees on Career or Career Conditional AppointmentsPlease refer to \"Conditions of Employment.\"Click \"Print Preview\" to review the entire announcement before applying",
                            "Evaluations": "Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a “not qualified” determination.Rating: Your application will be evaluated on the CJEs of the position to be filled per the National Agreement Article 13.Your application will also be rated and ranked among others, based on your responses to the online questions, regarding your experience, education, training, performance appraisals and awards relevant to the duties of this position. IRS employees may obtain most recent awards listing at https://persinfo.web.irs.gov/Your rating may be lowered, if your responses to the online questions are not supported by the education and/or experience described in your application.Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring polices). We will not reimburse costs related to the interview such as travel to and from the interview site.If you are a displaced or surplus Treasury employee eligible for the Career Transition Assistance Plan (CTAP), you must receive a score of 80 or better to be rated as well qualified to receive special selection priority. To preview questions please click here.",
                            "HowToApply": "The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact Carly Nichols at 513-975-6512 by noon ET on the announcement's closing date.Treasury believes in a working environment that supports inclusion; please view our reasonable accommodation policies and procedures at http://jobs.irs.gov/seasonal/reasonable-accommodation.html We will provide reasonable accommodation to applicants with disabilities on a case-by-case basis. Please contact Carly Nichols at 513-975-6512 if you require this for any part of the application and hiring process. To begin, either click the “Create a New Account” button and follow the prompts to register or if you previously registered, click the \"Apply Online\" button and follow the prompts.You will be re-directed to Treasury’s CareerConnector system to complete your application process; answer the online questions, and submit all required documents. (To submit supporting documents, click one of the available options; Upload; Fax; or Reuse existing documents. To protect your privacy, we suggest you first remove your SSN). Also, go to “My Account” to view and update your information, as necessary.To complete, you must click the “Submit Application” button located at the bottom of the “Application Review” page.To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received.To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.If you are experiencing system issues with your application, please contact the CareerConnector Help Desk at careerconnectorhelp@treasury.gov and/or the USAJOBS Help Desk.",
                            "WhatToExpectNext": "You may check the status of your application for this position at any time by logging onto the USAJOBS “My Account” tab and clicking on “Application Status.” For a more detailed update of your application status, you may click on “more information.”Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.",
                            "RequiredDocuments": "A complete application includes 1. A resume, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you will not be considered for this position (or may not receive the special consideration for which you may be eligible).All applicants are required to submit a resume either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional). To receive full credit for relevant experience, please list the month/year and number of hours worked for experience listed on your resume. We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions. Please view Resume Tips.Career Transition Assistance Plan (CTAP) DOCUMENTATIONIf you are a displaced or surplus Treasury employee, click CTAP for eligibility and a detailed list of required documents. IRS CTAP eligibles can apply for jobs within and outside the commuting area.IRS Reassignment Preference Program (RPP)You must meet the requirements in your RPP notice. Submit a copy of your RPP Notice along with a copy of your most recent annual performance appraisal. Your performance appraisal must have a fully successful or higher overall rating.PERFORMANCE APPRAISAL/AWARDSSubmit a copy of your most recent completed performance appraisal. If a revalidated appraisal is used for merit promotion, the supervisor must prepare a narrative for each critical job element that does not have a narrative describing the performance in the appraisal period covered by the rating. Note: If you are a manager or management official, your most recent annual performance appraisal must be used for the overall rating identified.EDUCATION DOCUMENTATIONIf you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. If the position has specific education requirements and you are currently (or have previously been) in the Federal job series to be filled, there is no need to submit a transcript or equivalent at this time. An official transcript will be required if you are selected.A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.",
                            "Benefits": "",
                            "OtherInformation": "POSITION DESCRIPTIONS: 92100 GS-05, 92101 GS-06, 92102 GS-07 An IRS intranet website is available for IRS A PM/C SharePoint site is available for IRS Employees at : https://organization.ds.irsnet.gov/sites/HCOETS/PMC/SPDLibrary/SitePages/Home.aspxCONDITIONS OF EMPLOYMENT: We may select from this announcement or any other source to fill one or more vacancies.This is a bargaining unit position.Alternative work schedule, staggered work hours or telework may be available.Tour of Duty: Monday - Friday 4:30 p.m. - 1 a.m.The length of season is 6 months.Eligible for Health and Life BenefitsThe employment of any candidate, including a current employee or a new hire, selected for this position may be conditional upon classification and/or audit of federal tax returns. This audit may include up to 2 years of returns.",
                            "KeyRequirements": [
                                "IRS Employees on Career or Career Conditional Appointments.",
                                "Please refer to \"Conditions of Employment.\"",
                                "Click \"Print Preview\" to review the entire announcement before applying."
                            ],
                            "WithinArea": "False",
                            "CommuteDistance": "0",
                            "DrugTestRequired": "",
                            "JobSummary": "WHAT DOES A TAX EXAMINING TECHNICIAN DO? As a Tax Examining Technician you will resolve inquiries regarding tax account issues such as tax delinquency, adjust taxpayer accounts and provide information about general Service procedures. In this role, you will analyze and take appropriate actions as identified in the specific position for which you are applying. Your assignments may include communicating with taxpayers and their representatives regarding their accounts on notices issued. If you are selected for a bi-lingual position you will communicate with taxpayers in Spanish as well as English.WHAT IS THE WAGE AND INVESTMENT DIVISION? The Wage & Investment Division (W&I) serves about 122 million taxpayers who file upwards of 94 million returns each year. Key W&I objectives are to provide high-quality taxpayer assistance, and to enable taxpayers to transact and communicate electronically to file their returns, make payments and receive assistance. W&I partners with private organizations to provide assistance to such disadvantaged groups as elderly and low-income taxpayers.Positions are located in the Wage and Investment Division, Accounts Management Operations located at 333 Scott Street, Covington, KY. 41011This is a roster announcement open continuously and allows applicants to apply up to the last cutoff date listed in the announcement. The roster will be used to fill positions throughout the next 12 months. We are projecting approximately 30 vacancies may be filled during the life of this roster open period of 07/19/2017 to 05/14/2018 - selections may be made through 08/22/2018. Contingent upon funding and space requirements, one or more vacancies may be filled in the individulal POD's listed below as they become available in that location during the life of this roster. Applicants need to apply and be eligible by 11:59 p.m. Eastern Time (ET) at the close of each of the following cutoff dates to be considered: 08/01/2017, 11/25/2017, 02/24/2018 and 05/14/2018. Applicants may also update their applications by the cutoff dates listed.",
                            "WhoMayApply": {
                                "Name": "-Current IRS Internal/Agency Employees",
                                "Code": "15511"
                            },
                            "LowGrade": "05",
                            "HighGrade": "07",
                            "OrganizationCodes": "TR/TR93",
                            "Relocation": "False",
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                "RelevanceRank": 0
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                    "PositionID": "17CS2-WIB0598-0962-5-8-DS",
                    "PositionTitle": "CONTACT REPRESENTATIVE **Seasonal, 12 Month Roster**AMENDED**",
                    "PositionURI": "https://www.usajobs.gov:443/GetJob/ViewDetails/474878300",
                    "ApplyURI": [
                        "https://www.usajobs.gov:443/GetJob/ViewDetails/474878300?PostingChannelID=RESTAPI"
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                    "PositionLocationDisplay": "Multiple Locations",
                    "PositionLocation": [
                        {
                            "LocationName": "Memphis, Tennessee",
                            "CountryCode": "United States",
                            "CountrySubDivisionCode": "Tennessee",
                            "CityName": "Memphis, Tennessee",
                            "Longitude": -90.04893,
                            "Latitude": 35.14968
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                        {
                            "LocationName": "Memphis, Tennessee",
                            "CountryCode": "United States",
                            "CountrySubDivisionCode": "Tennessee",
                            "CityName": "Memphis, Tennessee",
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                    "OrganizationName": "Internal Revenue Service",
                    "DepartmentName": "Department of the Treasury",
                    "JobCategory": [
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                            "Name": "Contact Representative",
                            "Code": "0962"
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                    "JobGrade": [
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                            "Code": "GS"
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                    ],
                    "PositionSchedule": [
                        {
                            "Name": "Full-time Seasonal",
                            "Code": "1"
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                    ],
                    "PositionOfferingType": [
                        {
                            "Name": "SEASONAL (6 MONTHS)",
                            "Code": "15322"
                        }
                    ],
                    "QualificationSummary": "You must meet the following requirements by the closing date of this announcement. GS-05 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Specialized experience for this position includes: experience gained in an environment conducting face to face and/or telephone interviews (e.g., collection agency, telemarketing, customer service, sales) resolving problems and issues. Experience working simple arithmetic (e.g. basic accounting, credits and debits, balancing checking account). ORYou may substitute education for specialized experience as follows: A Bachelor’s degree or four (4) years of education above high school in any field of study from an accredited college or university. ORYou may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questionsGS-06 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 grade level in the Federal service. Specialized experience for this position includes: experience applying the methods, precedents, and guidelines related to individual and/or business accounts to determine the appropriate amount of tax, penalties, interest, or payments. Professionally communicating specialized information with internal and external customers verbally or in writing to clarify and resolve their account or tax issues. Experience working and/or dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position to resolve tax, penalties, interest or payment issues. Experience using interviewing techniques (e.g., disclosure requirements) to obtain and exchange information regarding reported or under-reported items.GS-07 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-06 grade level in the Federal service. Specialized experience for this position includes: experience applying standard/procedural methods, precedents, and guidelines related to individual and/or business accounts, collection techniques and enforcement actions to calculate the appropriate amount of tax, penalties, interest, or payments. Professionally communicating specialized information with internal and external customers verbally or in writing to clarify and resolve their account or tax issues. Experience working and/or dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position as to the determination of their account. Experience using interviewing techniques (e.g., disclosure requirements) to obtain and exchange information regarding reported or under-reported Experience using on-line systems, research materials and processing procedures to respond to account issues.GS-08 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. Specialized experience for this position includes: experience applying methods, precedents, and guidelines related to individual and/or business accounts, collection techniques and enforcement actions to calculate the appropriate amount of tax, penalties, interest, or payments and advise them of their taxpayer rights and appeals procedures. Professionally communicating specialized information with internal and external customers verbally or in writing to clarify and resolve their account or tax issues and to fully advise the taxpayer of options available for meeting tax obligations. Experience working, researching accounts and dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position as to the determination of their account. Experience using interviewing techniques (e.g., disclosure requirements) to obtain and exchange information regarding reported or under-reported items. Experience using on-line systems, investigative techniques and procedures to research materials to make determinations of the informational sources.-The experience may have been gained in the public sector, private sector or VolunteerService. One year of experience refers to full-time work; part-time work is considered on a prorated basis.-To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.In addition to the above requirements, you must meet the following, if applicable:You must have been at the next lower grade level of the grade you are applying to for 52 weeks (time-in-grade requirement).",
                    "PositionRemuneration": [
                        {
                            "MinimumRange": "15.74",
                            "MaximumRange": "28.06",
                            "RateIntervalCode": "Per Hour"
                        }
                    ],
                    "PositionStartDate": "2017-07-20",
                    "PositionEndDate": "2018-05-25",
                    "PublicationStartDate": "2017-07-20",
                    "ApplicationCloseDate": "2018-05-25",
                    "PositionFormattedDescription": [
                        {
                            "Label": "Dynamic Teaser",
                            "LabelDescription": "Hit highlighting for keyword searches."
                        }
                    ],
                    "UserArea": {
                        "Details": {
                            "MajorDuties": "As a Customer Service Representative, you will:Communicate with individual taxpayers, their representatives, professional stakeholders, and other government officials.Complete contacts, i.e., conduct telephone interviews with a wide range of individuals who have varying degrees of understanding, and provides full explanations to specific inquiries.Respond to a wide range of inquiries involving laws, rules and regulations, each having different conditions, reporting requirements, or other regulatory provisions; Regulations and policies subject to frequent legislative changes, amendments or precedent decisions that affect specific conditions.Elicit sensitive, personal and financial information.Make determinations and uses sound judgment concerning controversial matters in reporting the degree to which the individual understood their responsibilities.Develop, analyze and evaluate information involving the research of records and the nature of each inquiry.Explain what future actions are necessary to achieve voluntary compliance by computing and/or advising on tax liability and probable assessment of taxes.Use sophisticated interviewing techniques; the employee reviews individual circumstances and goals, and advises on the most advantageous ways to meet them.If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov",
                            "Education": "",
                            "Requirements": "-",
                            "Evaluations": "Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a “not qualified” determination. Rating: Your application will be evaluated on the CJEs of the position to be filled per the National Agreement Article 13. Your application will also be rated and ranked among others, based on your responses to the online questions, regarding your experience, education, training, performance appraisals and awards relevant to the duties of this position. IRS employees may obtain most recent awards listing at https://persinfo.web.irs.gov/Your rating may be lowered, if your responses to the online questions are not supported by the education and/or experience described in your application.Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration.You may be required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring polices). We will not reimburse costs related to the interview such as travel to and from the interview site.If you are a displaced or surplus Treasury employee eligible for the Career Transition Assistance Plan (CTAP), you must receive a score of 80 or better to be rated as well qualified to receive special selection priority. To preview questions please click here.",
                            "HowToApply": "The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.Treasury believes in a working environment that supports inclusion; please view our reasonable accommodation policies and procedures at http://jobs.irs.gov/seasonal/reasonable-accommodation.html We will provide reasonable accommodation to applicants with disabilities on a case-by-case basis. Please contact Denise Shorter at 901-395-1108 if you require this for any part of the application and hiring process. To begin, either click the \"Create a New Account\" button and follow the prompts to register or if you previously registered, click the \"Apply Online\" button and follow the prompts.You will be re-directed to Treasury's CareerConnector system to complete your application process; answer the online questions, and submit all required documents. (To submit supporting documents, click one of the available options; Upload; Fax; or Reuse existing documents. To protect your privacy, we suggest you first remove your SSN). Also, go to \"My Account\" to view and update your information, as necessary.To complete, you must click the \"Submit Application\" button located at the bottom of the \"Application Review\" page.To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received.To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.If you are experiencing system issues with your application, please contact the CareerConnector Help Desk at careerconnectorhelp@treasury.gov and/or the USAJOBS Help Desk.",
                            "WhatToExpectNext": "You may check the status of your application for this position at any time by logging onto the USAJOBS “My Account” tab and clicking on “Application Status.” For a more detailed update of your application status, you may click on “more information.”Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.",
                            "RequiredDocuments": "A complete application includes 1. A resume, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you will not be considered for this position (or may not receive the special consideration for which you may be eligible).All applicants are required to submit a resume either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional). To receive full credit for relevant experience, please list the month/year and number of hours worked for experience listed on your resume. We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions. Please view Resume TipsCareer Transition Assistance Plan (CTAP) DOCUMENTATIONIf you are a displaced or surplus Treasury employee, click CTAP for eligibility and a detailed list of required documents. IRS CTAP eligibles can apply for jobs within and outside the commuting area.IRS Reassignment Preference Program (RPP)You must meet the requirements in your RPP notice. Submit a copy of your RPP Notice along with a copy of your most recent annual performance appraisal. Your performance appraisal must have a fully successful or higher overall rating.PERFORMANCE APPRAISAL/AWARDSSubmit a copy of your most recent completed performance appraisal.IRS employees: if a revalidated appraisal is used for merit promotion, the supervisor must prepare a narrative for each critical job element that does not have a narrative describing the performance in the appraisal period covered by the rating. Note: If you are a manager or management official, your most recent annual performance appraisal must be used for the overall rating identified.EDUCATION DOCUMENTATIONIf you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. If the position has specific education requirements and you are currently (or have previously been) in the Federal job series to be filled, there is no need to submit a transcript or equivalent at this time. An official transcript will be required if you are selected.A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.",
                            "Benefits": "",
                            "OtherInformation": "POSITION DESCRIPTIONS: GS-5 (92405), GS-6 (92406), GS-7 (92407), GS-8 (92408)A PM/C SharePoint site is available for IRS Employees at: https://organization.ds.irsnet.gov/sites/HCOETS/PMC/SPDLibrary/SitePages/Home.aspxCONDITIONS OF EMPLOYMENT:We may select from this announcement or any other source to fill one or more vacancies.This is a bargaining unit position.Alternative work schedule, staggered work hours or telework may be available.Tour of Duty: Monday-Friday between hours of 3:00 p.m. - 12:30 a.m. To be determined by agency.Training tour of duty: Monday - Friday, 3:00 p.m. - 12:30 p.m. To be determined by agency.This is a seasonal full time position for 6 months and subject to recall when workload increases.Eligible for Health and Life InsuranceExpected Enter on duty date: October 30, 2017",
                            "KeyRequirements": [
                                "Must be a U.S. Citizen or National.",
                                "IRS Employees on Career or Career Conditional Appointments",
                                "Please refer to \"Conditions of Employment.\"",
                                "Click \"Print Preview\" to review the entire announcement before applying."
                            ],
                            "WithinArea": "False",
                            "CommuteDistance": "0",
                            "DrugTestRequired": "",
                            "JobSummary": "WHAT DOES A CONTACT REPRESENTATIVE DO?A Contact Representative, commonly referred to as a Customer Service Representative, carries out a full range of responsibilities in resolving issues and obtaining information relative to the tax administration process. The Customer Service Representative provides a full range of administrative and technical assistance to individuals and businesses. Although contacts are primarily by telephone, the employee is the point of contact when the customer desires authoritative technical and procedural information and assistance whether by phone, written or electronic mail correspondence. The work involves diverse issues that cannot be answered or resolved routinely. In this role, contacts often involve interpreting a wide range of tax processing regulatory requirements and procedures as administered by the organization for which you are assigned within the Internal Revenue Service. WHAT IS THE WAGE AND INVESTMENT (W&I) DIVISION: The Wage & Investment Division (W&I) serves about 122 million taxpayers who file upwards of 94 million returns each year. Key W&I objectives are to provide high-quality taxpayer assistance, and to enable taxpayers to transact and communicate electronically to file their returns, make payments and receive assistance. W&I partners with private organizations to provide assistance to such disadvantaged groups as elderly and low-income taxpayers.This is a roster announcement open continuously and allows applicants to apply up to the last cut off date listed in the announcement. The roster will be used to fill positions throughout the next 12 months. We are projecting approximately 125 vacanies may be filled during the life of this roster open period of 7/20/17-5/25/18 and selections may be made through 8/24/18. Contigent upon funding and space requirements, one or more vacancies may be filled in the individual PODs listed as they become available in that location during the life of this roster. Applicants need to apply and be eligible on or prior to the cut off dates or the closing date to be considered for the roster. Additional and/or updated applications must be submitted by 11:59 pm ET(Eastern TIme) at the close of each of the following cutoff dates: 08/02/2017, 11/24/2017, 2/23/2018 and 05/25/2018.Positions are located in W&I, Accounts Management Operations located at 5333 Getwell, Rd, Memphis, TN 38118.",
                            "WhoMayApply": {
                                "Name": "*AMENDED to correct the Pay Plan to Hourly and Work Schedule to Full-time Seasonal*Current IRS Internal/Agency Employees",
                                "Code": "15511"
                            },
                            "LowGrade": "05",
                            "HighGrade": "08",
                            "OrganizationCodes": "TR/TR93",
                            "Relocation": "False",
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                            "MissionCriticalTags": []
                        },
                        "IsRadialSearch": false
                    }
                },
                "RelevanceRank": 0
            },
            {
                "MatchedObjectId": "474878900",
                "MatchedObjectDescriptor": {
                    "PositionID": "17CS2-WIB0600-0962-5-8-DS",
                    "PositionTitle": "CONTACT REPRESENTATIVE **Seasonal, 12 Month Roster**AMENDED**",
                    "PositionURI": "https://www.usajobs.gov:443/GetJob/ViewDetails/474878900",
                    "ApplyURI": [
                        "https://www.usajobs.gov:443/GetJob/ViewDetails/474878900?PostingChannelID=RESTAPI"
                    ],
                    "PositionLocationDisplay": "Multiple Locations",
                    "PositionLocation": [
                        {
                            "LocationName": "Franklin, Tennessee",
                            "CountryCode": "United States",
                            "CountrySubDivisionCode": "Tennessee",
                            "CityName": "Franklin, Tennessee",
                            "Longitude": -86.87093,
                            "Latitude": 35.92425
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                        {
                            "LocationName": "Franklin, Tennessee",
                            "CountryCode": "United States",
                            "CountrySubDivisionCode": "Tennessee",
                            "CityName": "Franklin, Tennessee",
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                    ],
                    "OrganizationName": "Internal Revenue Service",
                    "DepartmentName": "Department of the Treasury",
                    "JobCategory": [
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                            "Name": "Contact Representative",
                            "Code": "0962"
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                    "JobGrade": [
                        {
                            "Code": "GS"
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                    ],
                    "PositionSchedule": [
                        {
                            "Name": "Full-time Seasonal",
                            "Code": "1"
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                    ],
                    "PositionOfferingType": [
                        {
                            "Name": "SEASONAL(6-MONTHS)",
                            "Code": "15322"
                        }
                    ],
                    "QualificationSummary": "You must meet the following requirements by the closing date of this announcement. GS-05 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Specialized experience for this position includes: experience gained in an environment conducting face to face and/or telephone interviews (e.g., collection agency, telemarketing, customer service, sales) resolving problems and issues. Experience working simple arithmetic (e.g. basic accounting, credits and debits, balancing checking account). ORYou may substitute education for specialized experience as follows: A Bachelor’s degree or four (4) years of education above high school in any field of study from an accredited college or university. ORYou may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questionsGS-06 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 grade level in the Federal service. Specialized experience for this position includes: experience applying the methods, precedents, and guidelines related to individual and/or business accounts to determine the appropriate amount of tax, penalties, interest, or payments. Professionally communicating specialized information with internal and external customers verbally or in writing to clarify and resolve their account or tax issues. Experience working and/or dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position to resolve tax, penalties, interest or payment issues. Experience using interviewing techniques (e.g., disclosure requirements) to obtain and exchange information regarding reported or under-reported items.GS-07 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-06 grade level in the Federal service. Specialized experience for this position includes: experience applying standard/procedural methods, precedents, and guidelines related to individual and/or business accounts, collection techniques and enforcement actions to calculate the appropriate amount of tax, penalties, interest, or payments. Professionally communicating specialized information with internal and external customers verbally or in writing to clarify and resolve their account or tax issues. Experience working and/or dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position as to the determination of their account. Experience using interviewing techniques (e.g., disclosure requirements) to obtain and exchange information regarding reported or under-reported Experience using on-line systems, research materials and processing procedures to respond to account issues.GS-08 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. Specialized experience for this position includes: experience applying methods, precedents, and guidelines related to individual and/or business accounts, collection techniques and enforcement actions to calculate the appropriate amount of tax, penalties, interest, or payments and advise them of their taxpayer rights and appeals procedures. Professionally communicating specialized information with internal and external customers verbally or in writing to clarify and resolve their account or tax issues and to fully advise the taxpayer of options available for meeting tax obligations. Experience working, researching accounts and dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position as to the determination of their account. Experience using interviewing techniques (e.g., disclosure requirements) to obtain and exchange information regarding reported or under-reported items. Experience using on-line systems, investigative techniques and procedures to research materials to make determinations of the informational sources.-The experience may have been gained in the public sector, private sector or VolunteerService. One year of experience refers to full-time work; part-time work is considered on a prorated basis.-To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.In addition to the above requirements, you must meet the following, if applicable:You must have been at the next lower grade level of the grade you are applying to for 52 weeks (time-in-grade requirement).",
                    "PositionRemuneration": [
                        {
                            "MinimumRange": "15.74",
                            "MaximumRange": "28.06",
                            "RateIntervalCode": "Per Hour"
                        }
                    ],
                    "PositionStartDate": "2017-07-20",
                    "PositionEndDate": "2018-05-25",
                    "PublicationStartDate": "2017-07-20",
                    "ApplicationCloseDate": "2018-05-25",
                    "PositionFormattedDescription": [
                        {
                            "Label": "Dynamic Teaser",
                            "LabelDescription": "Hit highlighting for keyword searches."
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                    ],
                    "UserArea": {
                        "Details": {
                            "MajorDuties": "As a Customer Service Representative, you will:Communicate with individual taxpayers, their representatives, professional stakeholders, and other government officials.Complete contacts, i.e., conduct telephone interviews with a wide range of individuals who have varying degrees of understanding, and provides full explanations to specific inquiries.Respond to a wide range of inquiries involving laws, rules and regulations, each having different conditions, reporting requirements, or other regulatory provisions; Regulations and policies subject to frequent legislative changes, amendments or precedent decisions that affect specific conditions.Elicit sensitive, personal and financial information.Make determinations and uses sound judgment concerning controversial matters in reporting the degree to which the individual understood their responsibilities.Develop, analyze and evaluate information involving the research of records and the nature of each inquiry.Explain what future actions are necessary to achieve voluntary compliance by computing and/or advising on tax liability and probable assessment of taxes.Use sophisticated interviewing techniques; the employee reviews individual circumstances and goals, and advises on the most advantageous ways to meet them. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov",
                            "Education": "",
                            "Requirements": "-",
                            "Evaluations": "Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a “not qualified” determination. Rating: Your application will be evaluated on the CJEs of the position to be filled per the National Agreement Article 13. Your application will also be rated and ranked among others, based on your responses to the online questions, regarding your experience, education, training, performance appraisals and awards relevant to the duties of this position. IRS employees may obtain most recent awards listing at https://persinfo.web.irs.gov/Your rating may be lowered, if your responses to the online questions are not supported by the education and/or experience described in your application.Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration.You may be required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring polices). We will not reimburse costs related to the interview such as travel to and from the interview site.If you are a displaced or surplus Treasury employee eligible for the Career Transition Assistance Plan (CTAP), you must receive a score of 80 or better to be rated as well qualified to receive special selection priority. To preview questions please click here.",
                            "HowToApply": "The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.Treasury believes in a working environment that supports inclusion; please view our reasonable accommodation policies and procedures at http://jobs.irs.gov/seasonal/reasonable-accommodation.html We will provide reasonable accommodation to applicants with disabilities on a case-by-case basis. Please contact Denise Shorter at 901-395-1108 if you require this for any part of the application and hiring process. To begin, either click the \"Create a New Account\" button and follow the prompts to register or if you previously registered, click the \"Apply Online\" button and follow the prompts.You will be re-directed to Treasury's CareerConnector system to complete your application process; answer the online questions, and submit all required documents. (To submit supporting documents, click one of the available options; Upload; Fax; or Reuse existing documents. To protect your privacy, we suggest you first remove your SSN). Also, go to \"My Account\" to view and update your information, as necessary.To complete, you must click the \"Submit Application\" button located at the bottom of the \"Application Review\" page.To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received.To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.If you are experiencing system issues with your application, please contact the CareerConnector Help Desk at careerconnectorhelp@treasury.gov and/or the USAJOBS Help Desk.",
                            "WhatToExpectNext": "You may check the status of your application for this position at any time by logging onto the USAJOBS “My Account” tab and clicking on “Application Status.” For a more detailed update of your application status, you may click on “more information.”Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.",
                            "RequiredDocuments": "A complete application includes 1. A resume, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you will not be considered for this position (or may not receive the special consideration for which you may be eligible).All applicants are required to submit a resume either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional). To receive full credit for relevant experience, please list the month/year and number of hours worked for experience listed on your resume. We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions. Please view Resume TipsCareer Transition Assistance Plan (CTAP) DOCUMENTATIONIf you are a displaced or surplus Treasury employee, click CTAP for eligibility and a detailed list of required documents. IRS CTAP eligibles can apply for jobs within and outside the commuting area.IRS Reassignment Preference Program (RPP)You must meet the requirements in your RPP notice. Submit a copy of your RPP Notice along with a copy of your most recent annual performance appraisal. Your performance appraisal must have a fully successful or higher overall rating.PERFORMANCE APPRAISAL/AWARDSSubmit a copy of your most recent completed performance appraisal.IRS employees: if a revalidated appraisal is used for merit promotion, the supervisor must prepare a narrative for each critical job element that does not have a narrative describing the performance in the appraisal period covered by the rating. Note: If you are a manager or management official, your most recent annual performance appraisal must be used for the overall rating identified.EDUCATION DOCUMENTATIONIf you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. If the position has specific education requirements and you are currently (or have previously been) in the Federal job series to be filled, there is no need to submit a transcript or equivalent at this time. Non-IRS employees may substitute an SF-50 showing you held the series.An official transcript will be required if you are selected.A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.",
                            "Benefits": "",
                            "OtherInformation": "POSITION DESCRIPTIONS: GS-5 (92405), GS-6(92406), GS-7 (92407), GS-8 (92408)A PM/C SharePoint site is available for IRS Employees at: https://organization.ds.irsnet.gov/sites/HCOETS/PMC/SPDLibrary/SitePages/Home.aspxCONDITIONS OF EMPLOYMENT:We may select from this announcement or any other source to fill one or more vacancies.This is a bargaining unit position.Alternative work schedule, staggered work hours or telework may be available.Tour of Duty: Monday-Friday: 9:00 a.m.- 5:45 p.m.This is a seasonal full time position. Expected season is 6 months and subject to recall when workload increases.Expected enter on duty date: November 13, 2017Training TOD 9:00 a.m.-5:45 p.m.Eligible for Health and Life Insurance",
                            "KeyRequirements": [
                                "Please refer to \"Conditions of Employment.\"",
                                "Click \"Print Preview\" to review the entire announcement before applying."
                            ],
                            "WithinArea": "False",
                            "CommuteDistance": "0",
                            "DrugTestRequired": "",
                            "JobSummary": "WHAT DOES A CONTACT REPRESENTATIVE DO?A Contact Representative, commonly referred to as a Customer Service Representative, carries out a full range of responsibilities in resolving issues and obtaining information relative to the tax administration process. The Customer Service Representative provides a full range of administrative and technical assistance to individuals and businesses. Although contacts are primarily by telephone, the employee is the point of contact when the customer desires authoritative technical and procedural information and assistance whether by phone, written or electronic mail correspondence. The work involves diverse issues that cannot be answered or resolved routinely. In this role, contacts often involve interpreting a wide range of tax processing regulatory requirements and procedures as administered by the organization for which you are assigned within the Internal Revenue Service. WHAT IS THE WAGE AND INVESTMENT (W&I) DIVISION: The Wage & Investment Division (W&I) serves about 122 million taxpayers who file upwards of 94 million returns each year. Key W&I objectives are to provide high-quality taxpayer assistance, and to enable taxpayers to transact and communicate electronically to file their returns, make payments and receive assistance. W&I partners with private organizations to provide assistance to such disadvantaged groups as elderly and low-income taxpayers.This is a roster announcement open continuously and allows applicants to apply up to the last cur off date listed in the announcement. The roster will be used to fill poditions throughout the next 12 months. We are projecting approximately 75 vacanies may be filled during the life of this roster open period of 7/20/17-5/25/18- selections may be made through 8/24/18. Contigent upon funding and space requirements, one or more vacancies may be filled in the individual PODs listed as they become available in that location during the life of this roster. Applicants need to apply and be eligible on or prior to the cut off dates or the closing date to be considered for the roster. Additional and/or updated applications must be submitted by 11:59 pm ET(Eastern Time)at the close of each of the following cutoff dates: 08/02/2017, 11/24/2217, 2/23/2018, and 5/25/2018.Positions are located in W&I, Accounts Management Operations located at 127 International Dr, Franklin, TN 37067.",
                            "WhoMayApply": {
                                "Name": "*AMENDED to correct Who May Apply from Open to the Public to show Internal to an Agency (Open to Current IRS Internal Employees) and to correct the Pay Plan to Hourly and Work Schedule to Full-time Seasonal*Current IRS internal employees",
                                "Code": "15511"
                            },
                            "LowGrade": "05",
                            "HighGrade": "08",
                            "OrganizationCodes": "TR/TR93",
                            "Relocation": "False",
                            "HiringPath": [
                                "fed-internal-search"
                            ],
                            "MissionCriticalTags": []
                        },
                        "IsRadialSearch": false
                    }
                },
                "RelevanceRank": 0
            },
            {
                "MatchedObjectId": "474890200",
                "MatchedObjectDescriptor": {
                    "PositionID": "17CS3-WIB0589-0962-5-8-XK",
                    "PositionTitle": "Contact Representative *Seasonal, 12 Month Roster*",
                    "PositionURI": "https://www.usajobs.gov:443/GetJob/ViewDetails/474890200",
                    "ApplyURI": [
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                    ],
                    "PositionLocationDisplay": "Kansas City, Missouri",
                    "PositionLocation": [