YYYY-MM-DD Post Mortem
|Impact||Describe the impact of this incident|
|Date of Incident||When did this incident occur|
|Time Window||Start and end time for this incident|
|Total Time||How long (hours/minutes) did this incident last|
|JIRA Issue(s)||Ticket number for any related JIRA tickets|
|Server/Location||Editorial, production, specific site, etc.|
A short summary of the issue including the duration, start and end times, and impact.
Resolution and Recovery
Give detailed explanation of actions taken (includes times)
Enter the problem statement here.
|#||Why did this happen?||Why wasn't this caught?|
Detailed Root Cause(s)
If one or more root causes are apparent after the Five Why's, list them here.
Future Preventative Measures
Based on the root cause(s), how can we keep this issue or similar issues from happening again?
- Task 1
- Task 2
- Task 3