The default no results pages in Sierra's OPAC often confuse our patrons, and we've struggled with how to make these screens more intuitive to users. The original screen shows nearby results (for title, author, journal title, etc. searches) and places a box where the patron's search would be if we had it. In some cases, help prompts for switching to a keyword search, searching MelCat (the state-wide consortium), or inverting author names to the last first order are also included. But our patrons never seem to see this box, and often don't realize that they haven't gotten any results. (Sierra defaults the No Results message to red, which made them think they'd made a mistake. We changed it to black but now it's invisible.)
*The default non-keyword results screen


