graph TD
A[Go to Manage Duo in S/SAM] --> B{Is the toggle greyed out\nor duo not required?}
B -- Yes --> C[Setup/restore the phone]
B -- No --> D{Are there MFA methods?}
D -- Yes --> E{Is one of the methods\nthe hcpss device\nbeing replaced?}
D -- No --> F[Begin phone setup/restore,\nstop at home screen]
F --> G{Is the duo app\non the new phone?}
G -- No --> H[Wait longer\nor install manually]
H --> G
E -- Yes --> J[Remove it]
J --> D
E -- No --> K{Does the user have\nany method with them?}
K -- Yes --> L(Duo will prompt for this method)
L --> F
K -- No --> M[Create a bypass code]
M --> L
G -- Yes --> I[Setup outlook or mail app \nor access Workday from safari\nto invoke Duo prompt]
Created
August 16, 2023 14:31
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Duo phone setup
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