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Sample Hook
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# -- | |
# Copyright (C) 2018 Perl-Services.de, http://perl-services.de | |
# -- | |
# This software comes with ABSOLUTELY NO WARRANTY. For details, see | |
# the enclosed file COPYING for license information (AGPL). If you | |
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt. | |
# -- | |
package Kernel::System::TicketOverview::Hooks::Age; | |
use strict; | |
use warnings; | |
our @ObjectDependencies = qw( | |
Kernel::Config | |
Kernel::System::Time | |
); | |
=head1 NAME | |
Kernel::System::TicketOverview::Hooks::Age | |
=head1 PUBLIC INTERFACE | |
=over 4 | |
=cut | |
=item new() | |
create an object | |
=cut | |
sub new { | |
my ( $Type, %Param ) = @_; | |
# allocate new hash for object | |
my $Self = {}; | |
bless( $Self, $Type ); | |
return $Self; | |
} | |
=item Run() | |
Returns a color when the ticket belongs to the Junk-Queue | |
my $JunkColor = $JunkObject->Run( | |
TicketID => 123, | |
); | |
=cut | |
sub Run { | |
my ( $Self, %Param ) = @_; | |
# check needed stuff | |
if ( !$Param{Created} && !$Param{CreateTimeUnix} ) { | |
$Self->{LogObject}->Log( | |
Priority => 'error', | |
Message => "Need Created or CreateTimeUnix!", | |
); | |
return; | |
} | |
my $TimeObject = $Kernel::OM->Get('Kernel::System::Time'); | |
my $Age = $TimeObject->SystemTime() - ( $Param{CreateTimeUnix} || $Param{Created} ); | |
my @Colors = qw( ffff66 ff3300 ); # yellow => older than 7 days, red => older than 10 days | |
my $Color; | |
if ( $Age > 7 * 24 * 60 * 60 ) { # older than 7 days | |
$Color = $Colors[0]; | |
} | |
if ( $Age > 10 * 24 * 60 * 60 ) { # older than 10 days | |
$Color = $Colors[1]; | |
} | |
return $Color; | |
} | |
1; |
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