s0enke

Any book recommendations on lean and systems thinking in SaaS organizations?

• integrating dev/ops into customer support and other way round
• metrics for "customer happiness"
• team boundaries: rights and responsibilities: what to do if conflicting goals? How does the system find out that it might have conflicting goals.
• sustainable business focussing on flow rather than ob short time profit. What are the cultural and technical foundations of a sustainable SaaS business.

I already read "Web Operations", "Kanban", "Agile Management for Software Engineering: Applying the Theory of Constraints for Business Results" but there is too little focus on SaaS IMHO.

s0enke

Do you have more resources? Please leave a comment!

• Beyond Blame (Dave Zwieback)
• https://response.pagerduty.com/after/post_mortem_process/
• https://victorops.com/wp-content/uploads/2014/09/Blameless-Post-Mortems.pdf
• https://response.pagerduty.com/after/post_mortem_process/
• https://medium.com/production-ready/writing-your-first-postmortem-8053c678b90f
• https://medium.com/production-ready/on-finding-root-causes-c0ce524bf98b
• https://www.slideshare.net/jallspaw/advanced-postmortem-fu-and-human-error-101-velocity-2011
• http://extfiles.etsy.com/DebriefingFacilitationGuide.pdf

dave-malone

AWSTemplateFormatVersion: 2010-09-09
Description: Create Okta IDP and default roles on all accounts.

Metadata:
  AWS::CloudFormation::Interface:
    ParameterGroups:
      -
        Label:
          default: "Okta SAML IDP"
        Parameters:

iann0036

route53domains:RegisterDomain
route53domains:RenewDomain
route53domains:TransferDomain
ec2:ModifyReservedInstances
ec2:PurchaseHostReservation
ec2:PurchaseReservedInstancesOffering
ec2:PurchaseScheduledInstances
rds:PurchaseReservedDBInstancesOffering
dynamodb:PurchaseReservedCapacityOfferings
s3:PutObjectRetention

mlafeldt

Shakespeare Sonnet++ Postmortem (incident #465)

Date

2015-10-21

Authors

• jennifer
• martym