Created
September 26, 2018 08:37
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Jira Cloud outage - 9/26/18
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| HTTP Status 500 – Internal Server Error | |
| Type Exception Report | |
| Message TenantContextCommand short-circuited and fallback disabled. | |
| Description The server encountered an unexpected condition that prevented it from fulfilling the request. | |
| Exception | |
| com.netflix.hystrix.exception.HystrixRuntimeException: TenantContextCommand short-circuited and fallback disabled. | |
| com.netflix.hystrix.AbstractCommand.handleFallbackDisabledByEmittingError(AbstractCommand.java:1052) | |
| com.netflix.hystrix.AbstractCommand.getFallbackOrThrowException(AbstractCommand.java:878) | |
| com.netflix.hystrix.AbstractCommand.handleShortCircuitViaFallback(AbstractCommand.java:982) | |
| com.netflix.hystrix.AbstractCommand.applyHystrixSemantics(AbstractCommand.java:557) | |
| com.netflix.hystrix.AbstractCommand.access$200(AbstractCommand.java:60) | |
| com.netflix.hystrix.AbstractCommand$4.call(AbstractCommand.java:419) | |
| com.netflix.hystrix.AbstractCommand$4.call(AbstractCommand.java:413) | |
| rx.internal.operators.OnSubscribeDefer.call(OnSubscribeDefer.java:46) | |
| rx.internal.operators.OnSubscribeDefer.call(OnSubscribeDefer.java:35) | |
| rx.Observable.unsafeSubscribe(Observable.java:10151) | |
| rx.internal.operators.OnSubscribeMap.call(OnSubscribeMap.java:48) | |
| rx.internal.operators.OnSubscribeMap.call(OnSubscribeMap.java:33) | |
| rx.Observable.unsafeSubscribe(Observable.java:10151) | |
| rx.internal.operators.OnSubscribeDoOnEach.call(OnSubscribeDoOnEach.java:41) | |
| rx.internal.operators.OnSubscribeDoOnEach.call(OnSubscribeDoOnEach.java:30) | |
| rx.internal.operators.OnSubscribeLift.call(OnSubscribeLift.java:48) | |
| rx.internal.operators.OnSubscribeLift.call(OnSubscribeLift.java:30) | |
| rx.Observable.unsafeSubscribe(Observable.java:10151) | |
| rx.internal.operators.OnSubscribeDoOnEach.call(OnSubscribeDoOnEach.java:41) | |
| rx.internal.operators.OnSubscribeDoOnEach.call(OnSubscribeDoOnEach.java:30) | |
| rx.Observable.unsafeSubscribe(Observable.java:10151) | |
| rx.internal.operators.OnSubscribeDefer.call(OnSubscribeDefer.java:51) | |
| rx.internal.operators.OnSubscribeDefer.call(OnSubscribeDefer.java:35) | |
| rx.internal.operators.OnSubscribeLift.call(OnSubscribeLift.java:48) | |
| rx.internal.operators.OnSubscribeLift.call(OnSubscribeLift.java:30) | |
| rx.Observable.subscribe(Observable.java:10247) | |
| rx.Observable.subscribe(Observable.java:10214) | |
| rx.internal.operators.BlockingOperatorToFuture.toFuture(BlockingOperatorToFuture.java:51) | |
| rx.observables.BlockingObservable.toFuture(BlockingObservable.java:411) | |
| com.netflix.hystrix.HystrixCommand.queue(HystrixCommand.java:378) | |
| com.netflix.hystrix.HystrixCommand.execute(HystrixCommand.java:344) | |
| com.atlassian.tenant.service.TenantContextLoader.fetch(TenantContextLoader.java:42) | |
| com.atlassian.tenant.impl.AbstractServiceTenantContextProvider.fetchTenantContext(AbstractServiceTenantContextProvider.java:58) | |
| com.atlassian.tenant.impl.AbstractTenantContextProvider.setTenantId(AbstractTenantContextProvider.java:132) | |
| com.atlassian.jira.tenant.JiraTenantContextProviderImpl.setTenantId(JiraTenantContextProviderImpl.java:78) | |
| com.atlassian.jira.web.filters.WorkContextInitializationFilter.setTenantId(WorkContextInitializationFilter.java:158) | |
| com.atlassian.jira.web.filters.WorkContextInitializationFilter.doFilter(WorkContextInitializationFilter.java:72) | |
| com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) | |
| com.atlassian.jira.security.ratelimit.AbstractJiraRateLimitingFilter.lambda$doFilterWithRateLimiting$0(AbstractJiraRateLimitingFilter.java:93) | |
| com.atlassian.ratelimit.core.impl.AbstractRateLimiter.runWithRateLimiting(AbstractRateLimiter.java:60) | |
| com.atlassian.jira.security.ratelimit.AbstractJiraRateLimitingFilter.doFilterWithRateLimiting(AbstractJiraRateLimitingFilter.java:86) | |
| com.atlassian.jira.security.ratelimit.AbstractJiraRateLimitingFilter.doFilter(AbstractJiraRateLimitingFilter.java:72) | |
| com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) | |
| com.atlassian.jira.util.zipkin.ZipkinTracingFilter.lambda$doFilter$1(ZipkinTracingFilter.java:85) | |
| com.github.kristofa.brave.servlet.BraveServletFilter.doFilter(BraveServletFilter.java:112) | |
| com.atlassian.jira.util.zipkin.ZipkinTracingFilter.doFilter(ZipkinTracingFilter.java:73) | |
| com.atlassian.jira.web.filters.SecurityHttpHeaderRequestFilter.doFilter(SecurityHttpHeaderRequestFilter.java:41) | |
| com.atlassian.jira.internalstatus.RequestStatusFilter.doFilterOnce(RequestStatusFilter.java:54) | |
| com.atlassian.jira.web.filters.FilterOnceAbstractHttpFilter.doFilter(FilterOnceAbstractHttpFilter.java:25) | |
| com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) | |
| Root Cause | |
| java.lang.RuntimeException: Hystrix circuit short-circuited and is OPEN | |
| com.netflix.hystrix.AbstractCommand.handleShortCircuitViaFallback(AbstractCommand.java:979) | |
| com.netflix.hystrix.AbstractCommand.applyHystrixSemantics(AbstractCommand.java:557) | |
| com.netflix.hystrix.AbstractCommand.access$200(AbstractCommand.java:60) | |
| com.netflix.hystrix.AbstractCommand$4.call(AbstractCommand.java:419) | |
| com.netflix.hystrix.AbstractCommand$4.call(AbstractCommand.java:413) | |
| rx.internal.operators.OnSubscribeDefer.call(OnSubscribeDefer.java:46) | |
| rx.internal.operators.OnSubscribeDefer.call(OnSubscribeDefer.java:35) | |
| rx.Observable.unsafeSubscribe(Observable.java:10151) | |
| rx.internal.operators.OnSubscribeMap.call(OnSubscribeMap.java:48) | |
| rx.internal.operators.OnSubscribeMap.call(OnSubscribeMap.java:33) | |
| rx.Observable.unsafeSubscribe(Observable.java:10151) | |
| rx.internal.operators.OnSubscribeDoOnEach.call(OnSubscribeDoOnEach.java:41) | |
| rx.internal.operators.OnSubscribeDoOnEach.call(OnSubscribeDoOnEach.java:30) | |
| rx.internal.operators.OnSubscribeLift.call(OnSubscribeLift.java:48) | |
| rx.internal.operators.OnSubscribeLift.call(OnSubscribeLift.java:30) | |
| rx.Observable.unsafeSubscribe(Observable.java:10151) | |
| rx.internal.operators.OnSubscribeDoOnEach.call(OnSubscribeDoOnEach.java:41) | |
| rx.internal.operators.OnSubscribeDoOnEach.call(OnSubscribeDoOnEach.java:30) | |
| rx.Observable.unsafeSubscribe(Observable.java:10151) | |
| rx.internal.operators.OnSubscribeDefer.call(OnSubscribeDefer.java:51) | |
| rx.internal.operators.OnSubscribeDefer.call(OnSubscribeDefer.java:35) | |
| rx.internal.operators.OnSubscribeLift.call(OnSubscribeLift.java:48) | |
| rx.internal.operators.OnSubscribeLift.call(OnSubscribeLift.java:30) | |
| rx.Observable.subscribe(Observable.java:10247) | |
| rx.Observable.subscribe(Observable.java:10214) | |
| rx.internal.operators.BlockingOperatorToFuture.toFuture(BlockingOperatorToFuture.java:51) | |
| rx.observables.BlockingObservable.toFuture(BlockingObservable.java:411) | |
| com.netflix.hystrix.HystrixCommand.queue(HystrixCommand.java:378) | |
| com.netflix.hystrix.HystrixCommand.execute(HystrixCommand.java:344) | |
| com.atlassian.tenant.service.TenantContextLoader.fetch(TenantContextLoader.java:42) | |
| com.atlassian.tenant.impl.AbstractServiceTenantContextProvider.fetchTenantContext(AbstractServiceTenantContextProvider.java:58) | |
| com.atlassian.tenant.impl.AbstractTenantContextProvider.setTenantId(AbstractTenantContextProvider.java:132) | |
| com.atlassian.jira.tenant.JiraTenantContextProviderImpl.setTenantId(JiraTenantContextProviderImpl.java:78) | |
| com.atlassian.jira.web.filters.WorkContextInitializationFilter.setTenantId(WorkContextInitializationFilter.java:158) | |
| com.atlassian.jira.web.filters.WorkContextInitializationFilter.doFilter(WorkContextInitializationFilter.java:72) | |
| com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) | |
| com.atlassian.jira.security.ratelimit.AbstractJiraRateLimitingFilter.lambda$doFilterWithRateLimiting$0(AbstractJiraRateLimitingFilter.java:93) | |
| com.atlassian.ratelimit.core.impl.AbstractRateLimiter.runWithRateLimiting(AbstractRateLimiter.java:60) | |
| com.atlassian.jira.security.ratelimit.AbstractJiraRateLimitingFilter.doFilterWithRateLimiting(AbstractJiraRateLimitingFilter.java:86) | |
| com.atlassian.jira.security.ratelimit.AbstractJiraRateLimitingFilter.doFilter(AbstractJiraRateLimitingFilter.java:72) | |
| com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) | |
| com.atlassian.jira.util.zipkin.ZipkinTracingFilter.lambda$doFilter$1(ZipkinTracingFilter.java:85) | |
| com.github.kristofa.brave.servlet.BraveServletFilter.doFilter(BraveServletFilter.java:112) | |
| com.atlassian.jira.util.zipkin.ZipkinTracingFilter.doFilter(ZipkinTracingFilter.java:73) | |
| com.atlassian.jira.web.filters.SecurityHttpHeaderRequestFilter.doFilter(SecurityHttpHeaderRequestFilter.java:41) | |
| com.atlassian.jira.internalstatus.RequestStatusFilter.doFilterOnce(RequestStatusFilter.java:54) | |
| com.atlassian.jira.web.filters.FilterOnceAbstractHttpFilter.doFilter(FilterOnceAbstractHttpFilter.java:25) | |
| com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) | |
| Note The full stack trace of the root cause is available in the server logs. | |
| Apache Tomcat/9.0.10 |
Jira Cloud and Confluence Cloud Outage
Update - We continue to work with our service provider, AWS, to resolve the root cause of increased error rates for some Jira Cloud and Confluence Cloud customers. We will provide another update shortly.
Sep 26, 08:24 UTC
Identified - We have identified the root cause of increased error rates for some Jira Cloud and Confluence Cloud customers. We are working with our external service provider to resolve the issues. We will provide another update shortly.
Sep 26, 08:02 UTC
Investigating - We are investigating increased error rates for some Jira Cloud and Confluence Cloud customers. We will provide more details shortly.
Sep 26, 07:39 UTC
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