Gotta love BT live chat

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Welcome to BT, the UK's most popular Broadband provider and home of BT Sport and BT TV. You are now connected with Marco
Marco: at 20:51:40
Hi
Marco: at 20:51:40
How may I assist you with your order today?
Daniel: at 20:51:49
Hello. Am trying to order fibre broadband for a new build property and not having much luck
Marco: at 20:52:24
May I please have your Telephone Number, Postal Code and Door Number / House Name to check availability?
Daniel: at 20:52:41
I don't have phone service yet, it's a new build
Daniel: at 20:52:49
(there's a line but no dialtone)
Daniel: at 20:53:02
xx redacted street walthamstow London e17 xxx
Marco: at 20:53:48
Unfortunately BT Infinity isn't available on your line as of yet and there isn't a date listed for when you can expect it, so I cannot check when it will be available. I'm very sorry for the inconvenience.
Marco: at 20:53:48
You can use the speed checker to register your interest in BT Infinity. Please click here to do this
Daniel: at 20:54:19
that seems somehow implausible, why would they build 21 new houses and not fconnect the to fttc?
Daniel: at 20:54:36
are you sure the database is accurate?
Marco: at 20:56:32
I'm not sure
Marco: at 20:56:40
The database is correct
Daniel: at 20:57:10
well, that sucks. better try virtgin
Marco: at 20:57:16
Excellent.
Marco: at 20:57:17
Have a nice evening.
info: at 20:57:20
Thank you for chatting with us.
system: at 20:57:29
Chat already ended