Background: after my internet was installed back in July, it had been a bit spotty, but nothing out of the ordinary, up until January, when it became a complete trainwreck. I prodded Optimum Support on Twitter to get me appointments, since their phone system is a nightmare.
Me: Hi, my home internet connection has been completely down for the past few days and I was told to send my account info here
Me: Not sure exactly what I need to send - it's registered under "Thomas Boyt," number XXX-XXX-XXXX, zip code XXXX >