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Last active August 29, 2015 14:07
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Dear Cox Communications...

I think you, or someone else misplaced a decimal point!!! My bill for one month should NOT be nearly $1400

I am so sick and tired of dealing with your company.. both from the residential side and the business side. In the past two years, you left me without my business account for days (disconnected me at the old location 5 days before the scheduled install at the new location, that lost me over $3k), you have physically disconnected my line some 4 times now (each time through incompetence), you charged me for a service I had shut off for over a year, then screwed up the account credit for that (only 1/8 of what it was supposed to be)... and beyond all this, your residential side disconnected me 3 days after I had paid my bill and screwed up the accounts on that side, took four phone calls to actually shut it off (because the idiots couldn't find the right account), then physically disconnected the line again in spite of having a note not to since I had a business connection. And now, you send me a bill of almost $1400 for a single month of service that isn't even at the speed I'm supposed to be getting.

All because I'm stuck paying more for the business connection (marked as 3 years, not the two it was supposed to be) that I'm STILL getting less than 80 mbps down (because you won't let me use the better modem that I was using for residential getting over 120mbps down consistently at the same location)...

I'm pissed.. I really can not express enough how disappointed and upset I am with your company's services. This isn't how you run a company, if you weren't effectively my only option for high speed internet at my location, I'd drop you in a heartbeat. How many times can one company screw a single person over? Is this typical? How are you still in business?

I know that all of these issues aren't on you, personally.... just the same, it's overall a company that has left me with little more than contempt, that I'm effectively stuck with. By comparison, I haven't spent a dime on any products from Sony or services from AT&T in over a decade for slights that were far less than I have experienced from your company in the past two years, I'm seriously looking forward to Google Fiber coming into Tempe.

Please forward this up your management chain... this just isn't right.

I've posted this publicly at https://gist.github.com/tracker1/d6ec581a5ac42eeebf93 and I'm going to be tweeting it, as well as posting to facebook.

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