types.ts

// Gnox Integration Types

// --- 共通基底インターフェース ---
export interface GnoxBaseMessage {
  msgId: number;
  siteCd: string;
  siteKey: string;
  eventSeq?: number;
  eventTime: string; // YYYYMMDDHHMMSS
  crn?: string;
  refNo?: string;
}

// --- 通話関連イベント (1001, 3001, 3002, 3003 等) ---
export interface CallEvent extends GnoxBaseMessage {
  callDirection: "1" | "2"; // 1:Inbound, 2:Outbound
  callTp: string;
  userTel: string;
  centerTel?: string;
  centerTelNm?: string;
  agentId?: string;
  extNo?: string;
  skillCd?: string;
  skillNm?: string;
  
  // 転送時
  transferFromAgentId?: string;
  transferFromExt?: string;
  
  // 架電時
  callerId?: string;
  
  callStartTime?: string;
  callEndTime?: string;
  callDuration?: number;
  holdCount?: number;
  holdDuration?: number;
  callResult?: string;
  callResultDetail?: string;
}

// --- 録音・要約イベント (3004) ---
export interface RecordingEvent extends GnoxBaseMessage {
  userTel: string;
  callDirection: string;
  recordingUrl: string[];
  callSummaryTitle?: string;
  callSummary?: string[];
  callTranscript?: TranscriptItem[];
}

export interface TranscriptItem {
  channel: number; // 0:Agent, 1:Customer
  start: number;
  end: number;
  token: string;
}

// --- エージェント状態イベント (8001) ---
export interface AgentStatusEvent extends GnoxBaseMessage {
  agentId: string;
  extNo: string;
  presenceState: string; // ready, not_ready, logout
  lineState: string;     // idle, ringing, talking, hold, acw
  reason?: string;
}