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@jshirley
Created March 29, 2014 21:27
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My "Solve a Problem" paper for Dan Ariely's Behavioral Economics course.

Leveraging Technology to Increase Pain of Paying and Improve Personal Savings

As technology advances, people are getting further from the hard concept of money. Without seeing immediate feedback, people repeat undesired behaviors without having any pain. The tendency to repeat previous behaviors without thinking of the original motivation has been observed (Ariely, D. & Norton, M. I., 2008). This behavior may cause repeated purchases without adequate deliberate decision-making.

This problem is exacerbated by the reduction of the pain of paying as the distance from physical currency increases (Ariely and Silva, 2002). We are increasingly moving towards electronic payments and this trend will not reverse (Borzekowski, Kiser, Ahmed, 2006).

The convenience of credit and debit payments directly reduces pain, in combination of self-herding leads people to inadequately consider other aspects of the purchase. With the exception of frugal individuals, people do not automatically think about the opportunity cost of making purchases (Frederick, Novemsky, Wang, Dhar, Nowlis, 2009). This effect is especially prevalent when the opportunity is far in the future, such as saving for retirement savings.

Modern technology is reaching a point where we can introduce moderate psychological pain based upon the spending, or even create a psychologically rewarding experience based on positive spending. Square and Google Wallet to allow payment via smartphone and the upcoming Coin Wallet, a digital credit card "adapter" are becoming more popular.

I propose a small user experience enhancement on these trending, youth-friendly payment methods that provide immediate qualitative feedback based on the type of purchase or the category. Based upon the purchase, accounting for category and other rules, the payment device should signal to the user in easily understood ways. For example, if a person purchases a second cup of expensive coffee, the payment device could turn a vibrant red and require a tap to acknowledge a message encouraging savings. Conversely, purchasing groceries and staying within a predefined budget could emit a pleasing green glow.

References

Ariely, D. & Norton, M. I. (2008). How actions create—not just reveal—preferences. Trends in Cognitive Sciences, 12(1).

Ariely, D., & Silva, J. (2002). Payment Method Design: psychological and economic aspects of payments. Center for ebusiness@ mit. Presented November, 13, 2002.

Borzekowski, R., Elizabeth, K. K., & Shaista, A. (2008). Consumers' use of debit cards: patterns, preferences, and price response. Journal of Money, Credit and Banking, 40(1), 149-172.

Frederick, S., Novemsky, N., Wang, J., Dhar, R., & Nowlis, S. (2009). Opportunity Cost Neglect. Journal of Consumer Research, 36(4), 553-561.

@lsmith
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lsmith commented Mar 30, 2014

The core premise appears to be that the use of cash was effective at creating a sense of loss aversion, which correlated to better savings over time. The removal of physical currency from transactions due to increase in credit card or other payment systems--where there is no visible change/result--has removed or decreased the sense of loss, and therefore reduced the loss aversion. Without the inhibitory effect of loss aversion in the context of making purchases, behaviors are more prone to arise based solely (or primarily) on other heuristics such as affect, priming, etc..

The proposition is to reintroduce something aversive (operant conditioning), or introduce something reinforcing (classical conditioning) via technology. An example of the latter would be Nest's use of the green leaf, or cars' use of indicators that the current driving pattern is fuel efficient. The reintroduction of an adversive stimulus is interesting, though, given the relative effect of loss vs gain being close to 2:1 (Kahneman, I believe). However, opting into an adversive situation would likely have a negative impact on the market viability.

I've forked your gist to do some individual edits, though from an initial reading, it feels roughly put together, and I know you're a better writer than this. Do you want to have a go at revising before I edit, or should I whack at it as is? What's your deadline (a tricky question, given Ariely's playfulness with deadline research :))

@lsmith
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lsmith commented Mar 31, 2014

I marked up my fork of the gist and provided some content suggestions.

@joebabana
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Funny little piece. Is the author suggesting a shock or annoying nagging reminder to the irresponsible spender?

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