Yes, some people have bad experiences with NewEgg

1. NewEgg reply

Reference number: LTK41902794173X  Please use this ticket number in any correspondence with Newegg.com. 

Subject: RMA #20851593 shipping 

Dear Customer, 
  
Thank you for contacting Newegg. 
  
I am sorry for this inconvenience. I have waived the restocking fee on the RMA # 20851593. However, we do not return the original shipping cost for customers. However, I have sent $52.41 credit back to your source of payment as a one time exception to cover the original shipping cost. 
  
In addition, I have already issued you a prepaid return shipping label so that you will not be responsible for the shipping cost. For your reference, you can print out the shipping label on our website by following the instructions below: 
  
1. Browse to www.newegg.com  
2. Click "My Account" in the top-right hand corner of the web page 
3. Click "Check Return Status" and log in 
4. Click the "Re-Print Label" link next to the related RMA Number 
  
Thank you for your patience and understanding. If you have any further questions or concerns, please feel free to let us know. 
  
Sincerely, 
  
Stuart Y 

2. My complaint

From:    Jay Levitt
Subject: RMA #20851593 shipping 

Hi... I received the RMA #20851593 for invoice # 34367978.  I've 
repacked the item in its original shipping container, adn it's ready to 
go.  However, there are a few problems: 

1. It says you are charging me $90 for restocking.  I should not be 
charged any fee; the item is not as advertised.  That is an error on 
your end. 
2. Likewise, I expect a refund of the initial shipping fees. 
3. Likewise, I expect either a UPS call tag, or a promise to refund my 
return shipping fees. 

Thanks.  I've always had good service from NewEgg, and I'm sure this is 
just a limitation of your automated RMA system.  Please reassure me with 
a personal reply. 

Jay Levitt 
Cambridge, MA 

3. Original RMA

Dear Jay Levitt,

Your RMA number is: 20851593

Thank you for requesting a Return Merchandise Authorization (RMA) number from Newegg.com. Please print this page and enclose it with your return.

This RMA number is valid for 14 days only. It will expire on 4/17/2008 4:59:55 AM.

Please remember to print the included shipping label and firmly tape or paste it to the outside of the shipping box. It is essential to attach the label to have your RMA processed in a timely manner. Failure to tape or paste the return-shipping label to the shipping box may result in a 3-5 day processing delay.

HERE IS A SUMMARY OF YOUR RMA:
Customer Name: Jay Levitt
Customer Number: 4098774
N82E16816702006   Not match what we show - Retail   (Quantity:1)   RMAReason: Not match what we show

Type of RMA: RMA Refund
Restocking Fee: $90.00
Newegg.com will ship replacement back to you via: UPS Next Day saver
(*Please note that if you have an APO/FPO address, your replacement will ship via the USPS)

Customer comment: Product description is incorrect; this does NOT support SAS drives! The backplane and connectors are SATA only.

PLEASE CLICK ON THE FOLLOWING LINK TO CHECK YOUR RMA STATUS:
https://secure.newegg.com/RMA/RMAHistory.aspx


SEND THE ITEM(S) TO:

Cut along dotted line and firmly tape or paste the shipping label below to outside of shipping box.
-----------------------------------------------------------------------------------------------------------

	Newegg.com
9997 East Rose Hills Rd.
Whittier, CA 90601-1701

RMA #: 20851593
[bar code]

Customer #: 409xxxx
[bar code]

[Conspicuous lack of postage goes here]