- Erase the SD card (Storage > Erase SD Card)
- Remove the SD card from the phone and go into the safe mode
- Turn off the power (and powercycle by removing the battery if needed)
- Reboot by pressing the power button and
volume down (-)
button together (keep pressing the two buttons until the reboot is completed)
- Boot into the Safe Mode
- Uninstall all the anti-virus software
- Delete all accounts (Accounts & Sync >
back button
for all associated accounts) Without this you cannot erase the data - Erase all internal data (Settings > Backup & Reset > Factory Data Reset > Reset Phone > Erase Everything)
[End of memorandum]