Сроки регистрации и сдачи багажа
Куда сдавать багаж, если вы зарегистрировались на рейс онлайн?
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Показать сразу контент страницы Открыть меню menu Air France SkyTeam Открытие нового окна. Назад Подготовить поездку Багаж Информация о рейсе и об аэропорте Классы и услуги во время полета Flying Blue Найти лучшие цены и специальные предложения. Назад Этапы моего путешествия Семьи, дети и пожилые Быстрый просмотр опций Выбор места и схемы салонов Содействие пассажирам Животные Формальности Отели, аренда автомобилей, паркинг, отдых Назад Семьи с детьми Дети без сопровождения Беременные Пожилые Советы в поездку Назад Выбор места Схемы салонов Услуга Кресло Назад Ограниченная возможность передвижения и другие ограниченные возможности Избыточная масса тела Профилактика и вакцины Преодоление аэрофобии Назад Путешествие плюс: СДАВАЙТЕ БАГАЖ В АЭРОПОРТУ НАКАНУНЕ ДНЯ ВЫЛЕТА. Вылетаете из аэропорта Париж-Шарль де Голль? Воспользуйтесь нашей бесплатной услугой сдачи багажа накануне дня вылета. В аэропорту Париж-Шарль де Голль мы будем рады видеть вас накануне дня вылета с Услуга предлагается на все направления кроме Тель-Авива для пассажиров Экономического класса, класса Экономический Премиум и Business-класса. Все пассажиры обязаны лично явиться со своим багажом и с документом, удостоверяющим личность, который будет использоваться во время путешествия. Член семьи, наделенный родительскими правами, может сдать багаж за всех. Он должен в обязательном порядке сам участвовать в путешествии и иметь при себе документы всех членов семьи. Сдайте багаж накануне дня вылета, пройдите преполетный досмотр и высыпайтесь прямо в аэропорту! В день вылета вы сможете налегке подойти к выходу на посадку на ваш рейс. Его багаж можно сдать только в день вылета. Животные, которых вы сдаете в багаж, должны быть зарегистрированы в аэропорту в день вылета. Оформление возврата налогов производится в день вылета на таможне. При себе необходимо иметь соответствующие чеки. Что можно взять с собой на борт самолета? Максимально разрешенные размеры багажа, правила перевозки спортивного инвентаря, предметы, запрещенные к перевозке Обо всем этом вы можете узнать в разделе "Информация по багажу". Такая упаковка может повредить оборудование аэропорта и затруднить доставку багажа. НОВОСТНАЯ РАССЫЛКА Открытие нового окна. Помощь онлайн Все о покупке билета онлайн О нас Предложения для компаний Другие сайты рейсы Air France. Контакты онлайн Мы в соц. Air France Все сайты Air France Рейсы Air France Обзор направлений Все рейсы.
Matches on the page is not found. Search the entire site? An electronic ticket e-ticket — is the modern equivalent of a paper ticket. E-tickets are now used for flights in most countries of the world, and are gradually replacing their paper counterparts. Purchase is done in the usual way, but the booking information is kept securely by S7 in an electronic database, rather than being printed on a blank ticket. Which is the right way to spell name and surname in Latin letters during ticket purchase? Cyrillic script may not be processed by the booking system, that is the reason, why you are required to print your personal data in Latin during ticket purchase on the website. Our website will always state the local time of departure and arrival airports. For example, if a departure from Moscow is shown as If an arrival to Irkutsk is given as What should I do? There is an inactivity time limit of 20 minutes on our online service webpages. In that case you have to start again. I received a purchase confirmation by email. Why do I need it? The purchase confirmation verifies that you have ordered and paid for an S7 product or service. It contains general information on your purchase, including price and charges. Can any person purchase a ticket on the website? No, unfortunately not everyone. Because some passengers require special booking procedures and mandatory agreements with the airline regarding the terms and conditions carriage, it is not currently possible to issue tickets online for:. Tickets for passengers in these categories can be bought via an S7 sales office, where a ticket sales agent can take all the necessary details and make enquiries about the possibility of such a flight. There are two ways to do this, depending on the number of people in the group. Yes, you can buy a ticket for an international flight without a visa. However, it is recommended to obtain a visa, if required, at least 24 hours prior to departure. Ensure that your visa will be granted in time for check-in! I bought tickets online for the same route on two dates, but three days apart. Later, one of my tickets was cancelled. When two tickets are booked under the same name for the same route on different dates of departure within four days of each other, we cancel one of those tickets regardless of whether or not it has been paid for. A refund is issued according to the fare rules. In order to keep both flights, please call the Contact Centre on 8 free within Russia and let us know. If the ticket is not paid for within that time, it is cancelled automatically. I have an e-ticket. What do I need to check in at the airport? We also recommend that you take your itinerary receipt with you. It is not required for check-in, but it might be useful as it contains all your flight information. If the booking period expires before payment has been made, your booking will be cancelled. The booking period can vary from 3 to 24 hours, depending on the fare class and whether the time remaining before departure is more or less than three days. Tickets issued under a standard fare are valid for travel up to one year from date of departure. If a flight coupon has remained unused, or if a ticket was issued with an open date, tickets are valid up to one year from their date of issue. How can I book hotel rooms online? You can also arrange hotel accommodation while booking flights. If you know the name of the hotel you want, first search by location and desired dates. The hotels are now in alphabetical order, and you should be able to find your hotel without difficulty. I booked a hotel room on s7. What documents confirm my purchase? How do I get accounting documents for my accounting department? To submit a travel expenses claim to your accounting department it is usually sufficient to provide the following three documents:. We send a purchase confirmation and voucher to your email address when you complete your booking. Additionally an invoice, and a certificate of services performed by S7 TOUR LLC, may be provided. These can be generated upon written request to gap s7. Requests for corrections of the documents are accepted not more than two business days after the initial scanned copies are sent. Originals of the documents are sent by post on the 25 th of the month. If you send a request before the 20 th , the original documents will be sent on the 25 th. If the request is received after the 20 th , your documents will be sent on the 25 th of the following month. Please note that accounting documents can only be provided after the service has been rendered in full. Also, if the period of stay is decreased, the documents may be generated not earlier than the original date of departure. The booking number is specified in the voucher, which is sent to your e-mail address after payment for the booking. Please note, that in case of cancellation or changes to the booking the company may withhold a fee in accordance with booking terms. Are there any fees for cancellation of hotel room booking? In case of any changes or cancellation of your booking several days before arrival at the hotel or during your stay at the hotel you may have to pay fees. Terms and conditions and amount of such fees in case of booking cancellation before arrival at the hotel are specified at the moment of booking Terms and Conditions Tab and in the hotel voucher. Can I book a car rental in my destination city online? You can also arrange car rental while booking flights. The price includes unlimited mileage, insurance against damage and car theft with an excess, VAT, road tax, and various additional charges city, airport and other charges, depending on the country and location. Which driving experience should I have to rent a car? A person should shave at least 1-year driving experience. This is the maximum amount the client is liable for in case of an insured event, such as damage to the car. What does the mandatory insurance, included into the rental price, cover? It provides cover for damage to the car and theft of the car, and includes an excess deductible which varies according to country and car class. This allows you to decrease the size of the excess, or cancel it completely. Full insurance does not cover damage to glass parts, tyres or cabin upholstery. Their cost may vary depending on the service name, country, car type. Payment for all additional services shall be made in the place of rent at the moment of car provision. You can get detailed information on the option cost in advance by sending a request to the address gap s7. Does the company guarantee the availability of a particular make or model of car? We can only guarantee the availability of cars of a certain class. Classes are composed of different makes and models of a similar size, transmission type, cabin size and trunk capacity. In most places the minimum age is 21 years. However, if the driver is under 25 years, there is an additional charge. This is not a requirement, although we highly recommend that you carry one. Does the driver need to have a card for a deposit? Cards acceptable for a deposit: To rent a high class car such as Mercedes, BMW, Audi A8, Porsche, Alfa-Romeo you need to have two cards of different payment systems, one of which should have Gold status. Which cases are not covered by comprehensive insurance and basic franchise insurance? In certain countries you may purchase insurance of glasses, mirrors and car tyres. You may get information on the availability of this service and its cost at a car rent station. Do I need to purchase a comprehensive insurance at a car rent station or is it enough to provide the rental amount to take a car? It is enough to provide the rental amount in order to take a car. You do not need to purchase a comprehensive insurance or any additional services to get the booked car at the car rent station. These include Mercedes C- and E-class, BMW 3- and 5-series, Audi A4 and A6, and other similar cars. Is it necessary that the card should be issued in the name of the renter driver? No, it is not. If you provide for a deposit a card issued in the name of another person, this person should be present. In addition the person should comply with rent terms and conditions and possess a driving license. Card owner may be registered as an additional driver, in which case an additional fee will be imposed. How quickly will the deposit on my card be released? Charges can be made to the card if you use additional options or equipment, return the car after the agreed time, or return it with damage or without a full tank of fuel. What are the currency and the amount of a deposit, which may be blocked on my card? In accordance with rent terms and conditions of Avis company at the moment of car provision a deposit in US Dollars will be blocked on the card. The deposit amount will be equal to the sum of all additional services and a full fuel tank. To cancel your order, please call the S7 Contact Centre on 8 free within Russia. In case of any changes you should cancel you previous booking and make a new one. If you forget to add some additional options to your booking, you will be able to purchase them at a rent station at the moment of car provision. Can I leave the territory of the country on the rented car? Crossing state borders depends on the country of rent, and on the country, which you are going to enter. You can get detailed information at a rent station at the moment of car provision. In case of non-compliance with these rules and smoking in the car the driver may be fined. Who can drive the rented car? A person for whom a reservation was formalized should be driving a rented car. How do I get through the ticket barrier to the Aeroexpress departure area, at the exit from Domodedovo airport? Follow the link in the SMS Internet connection is necessary , download the ticket with QR-code on the mobile devise, in order to pass through the Aeroexpress turnstiles place the phone with the QR-code displayed on the screen against the turnstiles scanner. Whether there is a service of delivery of the passenger to the airport? Yes, there is such a service. Its name is Transfer Way. Our employee will meet you at the airport with your name written on a board, in case of delay he will wait for you free , help you with the baggage and drive to the point of destination in a comfortable car. How do I use an Aeroexpress e-ticket on my phone? Make sure that your phone has internet access and that your browser is set up to display images. Open the SMS from Aeroexpress, and follow the link. If the e-ticket displays a barcode, then everything is all right. If you cannot see the barcode, please print the ticket, as those without a barcode are invalid. Why do I need to enter my email address and mobile number when buying an Aeroexpress ticket online? What is the validity period of an Aeroexpress ticket? A standard ticket is valid until the end of the day following the date of departure shown on the ticket. Business class tickets are only valid for the trip shown on the ticket. Which cards can I use to pay for Aeroexpress tickets? What kind of phones can receive and display an Aeroexpress e-ticket? You can receive the ticket bar-code and have it correctly displayed on any mobile phone with active mobile Internet service, data transmission and SMS-receipt functions. If the bar-code and trip details are displayed on the mobile devise screen, everything is all right. If there is no bar-code image, check the Internet connection, the working status of the data transmission function, the availability of your mobile operator services, and try to reload the page. If there is still no result, please, refer to the S7 Customer Contact Centre at 8 Please check with your mobile network operator about how to access the internet from your mobile. Also, make sure that the image display function in your browser settings is activated. What is the total data consumption when I buy a ticket on S7 Mobile? S7 Mobile is optimized for mobile phones: This considerably reduces the data transfer required. Check the exact cost of data transfer with your mobile network operator. What are the differences between buying tickets on the website and on S7 Mobile? The overall process is the same, and the booking conditions at s7. But there are some differences. Can I buy tickets for transfer flights via S7 Mobile? The mobile version of the website enables you to buy tickets for all the routes available on the normal website. If you want to pay for the tickets immediately, you can use your bank card Visa, MasterCard. Note that Visa Electron or MasterCard Maestro cards might not be accepted for online payments. Please check with your card-issuing bank. Is it safe to enter my personal data and credit card details when buying a ticket on S7 Mobile? All information is transmitted via a secure connection, and purchase details are stored securely in our booking system. The website uses the 3-D Secure internet card payment system, to protect against fraudulent payments. My phone disconnected during credit card payment. How can I know whether the payment has been made, and that my booking is saved? After booking and payment on S7 Mobile, an itinerary receipt and purchase confirmation are sent to the email address you specified. If I check in on S7 Mobile, how do I get my mobile boarding pass? Boarding passes are generated at the end of the check-in process. Your mobile boarding pass can be sent by SMS to your mobile number, or as a PDF file to your email address. If you like, you can print the boarding pass and take it to the airport. Note that check-in is available up to 40 minutes before departure, as stated in your itinerary receipt. Currently you can register for the S7 Priority frequent flyer programme only via the main website here , or by calling our Contact Centre on free within Russia. Can I book and pay for a ticket for someone else? Yes, this is possible: Please note that if a card holder files a claim in respect of such transactions, it will be redirected to the passenger concerned. Why am I unable to pay for my ticket with my bank card? You have sufficient funds on your card, but internet transactions are not allowed on it. If that is the case, please refer to your card-issuing bank for assistance. You have sufficient funds on your card and internet transactions are allowed on it, but you are unable to make the purchase because we cannot get an authorisation code from your bank. Try paying for your booking with another card. Can I get a VAT invoice if the ticket was paid for with a corporate bank card? A VAT invoice can only be issued for tickets purchased and paid for by a legal entity an S7 corporate client by bank transfer. For natural persons, the itinerary receipt is the document confirming payment of the ticket, regardless of the type of bank card used for the payment. Russian legislation limits the amount that can be accepted from a natural person on payment systems. You cannot use Elexnet for payment of sums exceeding 14, rubles. The S7 website uses a new-generation security system, 3D-Secure, which gives internet payments reliable protection from fraud and supports payment by Visa or MasterCard. Please, note that Visa Electron and MasterCard Maestro cards may not be eligible for internet transactions. Refer to your card-issuing bank to find out. The ticket price is shown in rubles, but my card is in another currency. What exchange rate will be used? You can pay for a ticket online in any currency, but the payment will only be accepted in rubles. The purchase price will be calculated at the exchange rate specified by the payment system and your card-issuing bank. I want to pay for my booking via a QIWI terminal. How do it do it? To do this you will need the Booking ID, which is shown in the booking confirmation sent to the email address you specify during booking. With your Booking ID, you can use any QIWI payment terminal - commonly available at shopping and entertainment centres, stores and cinemas, etc. You will then receive your itinerary receipt at the email address you provided during booking, and also an SMS on your mobile confirming the successful transaction. When you enter your phone number in the QIWI system a QIWI Wallet will be created for you automatically, which you can then use to transfer your change to. Use this amount to pay for other services, for instance your mobile phone, at any QIWI terminal - or via your QIWI account at www. If the payment fails, the money will be automatically credited to your QIWI Wallet account. In that case you can always retry the payment. To log in to QIWI Wallet, use the mobile phone number you provided during attempted payment, and the code received at registration. No fee is charged on payments made from your QIWI Wallet. Can I pay with my Visa Electron or Maestro card? Only Visa Electron or Maestro cards from certain banks can be used to make online purchases. Please refer to your card-issuing bank to check if your card is eligible. You can pay for your ticket as soon as it is booked, by Visa, MasterCard, JSB, or with e-money via Money. You can also pay for your ticket later, within a time period governed by the fare class and the time until departure:. This is the common name used to describe remote interaction between banks and their customers via the internet. Please refer to your bank for information on how to access your accounts and make transactions online. The site uses a certified payment processing centre, and a reliable, new-generation security system: Your card details are sent over a secure connection, and ticket details are stored safely in our own reservation system, protected from fraud. Make a flight booking. What is the difference between an electronic and a paper insurance policy? The only difference is convenience in buying and receiving the policy. An electronic policy cannot be lost, and in case of further appeals to the insurance company, there is no need to present an original. It also includes compensation of expenses in certain cases, in particular:. More information on the insurance conditions and the procedure for the settlement of claims, including the list of documents required, is included in the Insurance Rules. Is the policy accepted by embassies or consulates, for the purposes of obtaining a visa for example, to the Schengen zone? Yes, your AlfaStrakhovanie policy can be used for obtaining a single-visit entrance visa. To present the policy to an embassy, you should print the first page of the policy. Make sure that the policy indicates the territory of the state you are going to request a visa for. When travelling to Finland or Belgium the country is not indicated in the policy. Will I get a refund on the insurance policy if I cancel my trip? In this case, there are no additional documents; the policy is terminated on the grounds that the carriage agreement is terminated. In the case of a partial ticket refund for example, for just one flight , the insurance premium is not returned. If you want to voluntarily terminate an insurance policy prior to the beginning of validity period of the insurance contract, you need to direct the written statement about cancellation of the contract of insurance:. What if an embassy does not accept my policy during visa application? The AlfaStrakhovanie policy complies with all current consular requirements on insurance policies. Attach a copy of your other policy, and you will be reimbursed for the full sum of your AlfaStrakhovanie policy. How can I make a claim if my trip is cancelled and I have to return my ticket? First of all, you should immediately apply for a ticket return. You can also call direct from s7. You will be reimbursed for the expenses related to cancellation of the ticket charges and penalties are not returned by the carrier. You must submit the claim application, policy, identity document, and documents confirming the insured event to AlfaStrakhovanie not later than 31 days after expiration of the policy. What happens to my insurance policy if I change my flight dates? In case of voluntary or forced change of flight dates, as stated in the insurance agreement the following shall be taken into account:. We recommend concluding a separate supplementary insurance agreement if the duration of your travel is increased for example in case of a return flight date change , as the insurance provided by the AlfaStrakhovanie policy is valid only for the time stated in the policy. In case of changed flights, the insurance will only cover baggage and accidents during the flight. My flight was delayed. How can I be compensated for expenses? Please contact the airline or the relevant airport authorities to obtain documents confirming the flight delay. This may take the form of a note of the actual flight time on a document boarding pass, etc. You must submit your application, along with identity document, document certifying the insured event, e-ticket receipt, and documents confirming expenses, expense amounts, and their payment, within 30 calendar days. What should I do if my baggage is lost, damaged, or delayed? You should promptly notify the relevant services of any baggage loss, damage, or a delay longer than 4 hours. These include the baggage tracing staff, who can be found near the baggage claim area, police representatives, or other services. You should file with them an application, and then receive a document certifying loss, damage, or delay of baggage. This may be a Property Irregularity Report PIR , a certificate from a law enforcement body e. The document must have details of the issuing organization and the date of issue. Will my policy cover my sports activities? Yes, if you choose the TRAVEL-SPORT policy when buying your insurance at s7. You will see the relevant mark in the Special Conditions field of the PDF policy document when payment is completed. First of all, you should promptly seek medical help. Then, in order to be compensated, you must provide AlfaStrakhovanie with an extract of the clinical record, an appointment card and MSE certificate in case of disability , and other medical documents, as well as the document certifying the fact and circumstances of the accident. What should I do in case of a medical emergency? All calls and texts are charged. However they will be compensated if you provide AlfaStrakhovanie with your phone bill printout. Expenses not coordinated with the CLASS-ASSIST service company, or AlfaStrakhovanie, are not reimbursed. How much baggage can I take in addition to free baggage allowance? The service is unavailable on the following routes direct flights and transfer flights with these segments:. Which document confirms payment for additional baggage? After payment for the service the passenger will receive a payment receipt via e-mail. It is recommended to print it and take it with you to the airport, so that you could present it during baggage check-in at the airport. Failure to present such payment receipt during baggage check-in shall not deprive the passenger of the right to use the service. Can I pay for additional baggage and use the service on the next flight? A passenger is obliged to pay for special types of baggage regardless of quantity and weight of other baggage of the passenger. If you have more baggage, you should make additional payment in accordance with determined fares. If you have less baggage, than you expected, you can refund the service in full as of the initial flight date, and purchase a new service in accordance with fares applicable on the reissuance date. Will payment for additional baggage be refunded in case of refusal or cancellation of the flight? Can I file the service anew? Baggage can be checked-in anew only in case of involuntary changes of flight conditions, for example, flight cancellation. You should pay the difference at the airport or cancel the service in this case your payment will be refunded less the sum equal to the charge for refund, determined by the airline company. I have paid for additional baggage on the website, but I would like to cancel the service. Can I do it? Yes, you can cancel the service, if you have not used the service yet. In this case payment will be refunded in full. Service fee - this is a fee charged for flight purchase on www. Please note, service fee is non-refundable. Can the rules governing flights be changed? If so, will passengers be notified? The airline may change the rules without notifying passengers. However, no changes shall apply after a passenger air transportation agreement has been concluded. Only tickets for our scheduled flights are available online. If your itinerary includes any cities within the territory of Germany, and the time of stay is more than 24 hours, you need to give us the following details:. You will also have to provide visa details if you are flying to the USA, Canada or Spain. How do I submit these details? Enter the surname in Latin letters under which the booking was made, and the Booking ID or e-ticket number. These are stated in the booking confirmation and itinerary receipt, sent to the email address you specified during booking. I have to submit a business travel report to my employer. What documents do I need for this? According to the Letter of the Ministry of Finance of the Russian Federation of In accordance with the Tax Code of the Russian Federation your itinerary receipt, payment slip or any other document confirming payment of your travel can serve as a receipt. Be sure to check with the accounting department of your organisation to find out exactly which documents you have to attach to your business travel report. When is a fee not charged for changes made to a booked flight? I have lost my itinerary receipt. Can I check in for the flight without it? Our check-in staff will find your booking by your surname and flight number. If you are flying abroad you will need your itinerary receipt at passport control as evidence that you have a return ticket or an onward itinerary. If you are travelling abroad, your itinerary receipt will be sent to you at the email address you provide during booking in two languages: How can I have it reissued? Lastly, check your email inbox to find the message with documents attached. An itinerary receipt is not a required document for travel, but we still recommend that you print it and take it with you on your flight. We use the passenger information received during booking and ticket purchase to perform our obligations under the transportation agreement. S7 does not share any passenger information with third parties unless it is specifically provided for by the legislation of the Russian Federation. I have purchased a ticket on www. How can I exchange my ticket? Our operator will request you to specify your full name, date of birth, passport details, first and last four digits of the card used for purchase, itinerary and booking ID. Please note, that all changes of your purchase and its cancellation are performed strictly in accordance with fare application rules. I want to exchange the ticket that I have bought on another website or at a travel agency. How do I do it? I bought a ticket for a multiple-segment route, but I would like to cancel some flights. I bought ticket, but then I got married and changed my surname. Can I fly using the old surname or how I can change this data? I made a mistake in the document number when booking online. When buying the ticket I specified my passport details, but I am now planning to use another identity document for the flight. I would like to add S7 Priority card number in my booking to collect miles. How I can do it after ticket purchase? You will get miles after flight. I bought a ticket, but I would like to change Email or phone number, which I specified when booking online. How can I do this? I booked a ticket on www. You can pay for your order by credit card using My booking. Go to the service page through the confirmation letter or from the main page s7. Other payment methods are available: I bought a ticket, but I would like to add extra bags, insurance or choose the seats. How can I do it? You can add maximum 2 extra bags for each passenger. For confirmation, you should pay for additional products using one of payment methods. Can I refund only additional products: At the request of the airport services, you may need to scan the barcode of the mobile boarding pass to print a paper copy on a special device before entering the security control area. The self-service printing kiosks are in corporate green. To print a paper copy, hold the barcode on the screen of your phone to the reader. After printing the pass go to the exit, the number of which is specified in the boarding pass or on the departure board of the airport. Provide a paper copy of your boarding pass at the departure gates or scan the barcode on the screen of your phone with the scanner. Select the Check-Intab on the s7. Enter your e-ticket or booking ID you can find both in your itinerary receipt and purchase confirmation , and your surname in Latin characters, exactly as it appears on your booking. Next, confirm the passengers to be checked in by clicking the checkboxes next to their names on the corresponding flight. Read the information about prohibited substances and items. You will be checked in for the flight, a seat assigned automatically. For S7 Priority members choosing seat is free. For other passengers conditions of choosing seat depends on fare. Take a look on a seat map. Occupied seats are shown in grey, unoccupied in white. You can alter your choice at any time before check-in closes. Download boarding pass immediately for printing as a PDF, send by email or send a link by SMS to your mobile phone. You may print your boarding pass on green S7 self-service stands in the airport or on S7 check-in counters. Leave your baggage at the special Baggage Drop-off counter at Domodedovo, or at a normal check-in counter at other airports. If you travel light you can go to security control and boarding. If I check in online, how do I get my boarding pass? Boarding passes are generated when you check in, and sent by SMS to your phone or as a PDF file by email. You can print the boarding pass yourself and take it to the airport, or have it printed when you get there. Where can I get one now? Just go to an S7 check-in counter at the airport, or a self-service check-in terminal, to have your boarding pass printed. First check in online either at S7. At the last stage of check-in, you can choose to receive a mobile boarding pass. Enter your mobile phone number to receive an SMS with a link. Make sure your phone has an internet connection, turn on the image display function and click the link to open your mobile boarding pass. Please print a paper boarding pass at the airport using the special terminals near the check-in counters, or with the help of the check-in staff, before you go through security control. What kind of phone do I need to use a mobile boarding pass? Any mobile phone with internet access is suitable for a mobile boarding pass. Just make sure that in the browser settings the image display function is activated. When scanning the 2D barcode at the airport, we recommend setting display brightness to maximum. What are the advantages of a mobile boarding pass? Can I use a mobile boarding pass when I check in for a journey with multiple flights? You just need to refresh the page with the mobile boarding pass before boarding each flight, so that the barcode contains the right flight details. At the airport, check-in usually opens hours before the scheduled flight departure time. Sometimes it may begin earlier. For example, at Moscow Domodedovo, check-in opens 23 hours before departure. To confirm the check-in opening time, call the airport or the S7 Contact Centre on 8 free within Russia. The self-service kiosk lets you print your boarding pass without the need to stand in a queue. To do this, open the electronic boarding pass on your smartphone or tablet and scan the bar code with the reader. The operational kiosk has a flashing green light. When the light is red, the kiosk is out of order. Self-service kiosks are easy to find; they are painted in corporate green. Can I buy a ticket using one identity document, but check in using another one? Yes, but you must inform our staff no later than the start of the check-in period. They will change your booking accordingly. How can I book a seat in a cabin in advance? The minimum service price is roubles and the price depends on the flight distance and the city of departure. For which flights is the service of advanced seat reservation available? May I pay in cash for a seat booked in advance? I would like to change the chosen seat, how can I do that? For which categories of passengers is the service of advanced seat reservation free? As well as for individuals accompanying passengers named above registered within the same booking or with one accompanying person who made a separate booking. Are there any limits regarding choice of a seat in the cabin of the aircraft? May I change a chosen seat at the airport in the course of check-in? If the conditions of carriage were changed voluntarily, reexecution of the advanced seat booking service in the cabin of the aircraft is not available. In case of my refusal of the flight, will there be a refund for the chosen seat? If the terms of the air carriage were changed voluntarily or if a passenger refused the flight voluntarily, refund for the service is not available. I want to change the chosen seat in the section My Bookings but the system orders to pay for the change. It is likely that buying the ticket you chose Economy Basic fare. Under terms of the fare you may change the chosen seat at charge only. What is Extra Space? Extra space is a seat in the economy class cabin with distance between the seats extended up to 25cm, this applies to the seats in the first row following the business class cabin and the row next to the emergency exit. How much does the Extra Space service cost? The minimum service cost is roubles, the price depends on the flight distance and the city of departure. How can I book an Extra Space seat? Are there any restrictions regarding the choice of an Extra Space seat? With the purpose of air security assurance there are some restrictions regarding the Extra Space service provision:. If the terms of carriage were changed voluntarily at the segment with the service booked the route change, dates of carriage, etc. In case there are no free Extra Space seats on a newly selected flight the refund for the service may not be made. In case of my refusal of the flight will there be refund for the Extra Space seat? In case of a forced cabin upgrade from Economy up to Business the service charge refund is not available. For which categories of passengers the Extra Space service is free? I had bought an Extra Space seat but I did not use the service on board. Is the refund available for me? Children from 5 to 16 years travelling without an accompanying adult are classed as passengers requiring special assistance. You can buy a ticket for an unaccompanied child at any S7 sales office, including airport ticket offices. This requires the personal presence of a parent or a guardian. The service costs from RUB for domestic routes and from 50 EUR for international routes. The child has a separate seat in the cabin and has the standard baggage weight allowance. Application form for the carriage of an unaccompanied child. Unfortunately deaf passengers are classed as requiring special assistance, and so cannot book online. Please visit an S7 sales office, where a ticket sales agent can take all the necessary details and request the booking. In some cases the airline may refuse the flight. Please also make sure that you have everything you need for a hassle-free flight, and come to the airport well in advance to go through all the formalities without rushing. If you have any questions, please get in touch with the Contact Centre using the website contact form. Blind passengers are classed as requiring special assistance, and so cannot book online. In some cases the airline can refuse the flight. Blind passengers may fly with another person, or with a guide dog, or under the care of airline staff. The latter requires a written application. If you travel with a guide dog, you need to have a certificate confirming its special training. Please keep its collar and muzzle on, and tie it to your chair by your feet in the cabin. Guide dogs travel free of charge in economy class cabins, and do not count towards your baggage weight allowance. Please consult a doctor before the trip and take into account any recommendations. Make sure that you have everything you need for a trouble-free flight, and come to the airport in advance to go through all the formalities without rushing. If you have any questions, please speak to our Contact Centre staff on 8 free within Russia. What are the strict medical contraindications to flying? Strict contraindications to flying are: Diabetics should abstain from flying with absolute insulin deficiency, when the blood insulin level is sharply reduced and constant administration of insulin is required. The airline can refuse to fly or to continue to fly any passenger, if flying would constitute a threat to the health or life of the passenger established on the basis of a medical examination, etc. Do officers of the State Courier Services have any privileges? Tickets for officers of the State Courier Service of the Russian Federation are issued on a priority basis. Can passengers requiring special assistance buy a ticket online? Unfortunately this is not currently possible. Unaccompanied children and disabled, elderly, sick or otherwise mobility-impaired passengers who require special assistance can book at an S7 sales office, or by phoning the S7 Contact Centre on free within Russia. Can the airline refuse to carry a passenger who is on a stretcher, in a wheelchair, has limited mobility or is gravely ill? You can buy your ticket online or at an S7 sales office. But please note that in certain cases the airline may refuse to take you. During check-in at the airport you should fill in the special health declaration and give our staff a medical statement confirming the absence of contraindications to flying, for the precise departure date, signed by a doctor. If the precise departure date is not specified in the statement, the document is considered as valid for 7 days from the date of its issue. Consult a doctor before the trip and take into account their recommendations. Also, ensure that you have in your hand luggage everything necessary for a comfortable flight. Please come to the airport well in advance to go through all the formalities without rushing. How can I arrange a flight for a gravely ill or mobility-impaired passenger? Unfortunately tickets for passengers requiring special assistance cannot be booked online. They can be arranged only at an S7 sales office, or via the telephone Contact Centre, where a ticket sales agent can take all the necessary details and make enquiries about the possibility of such a flight. Please note that in some cases the airline may refuse the flight. When buying the ticket a medical statement signed by a doctor, giving permission for the flight, must be shown. Wheelchair users may fly with an accompanying carer or under the care of the airline staff. Wheelchairs are carried in the baggage hold. Upon arrival they are either returned immediately to the passenger outside the aircraft, or in the baggage claim area. In the latter case the passenger is taken to the baggage claim area in a wheelchair provided by the airport. A gravely ill person may fly only with an accompanying carer, and this requires the purchase of three seats at the economy class fare. Please make sure that you have all the necessary nursing things in your hand luggage. Please do consult a doctor before the trip and take into account their recommendations for the flight. Come to the airport well in advance to go through all the formalities without rushing. Can I buy a ticket online? Pregnant women are classed as passengers requiring special assistance, but may book tickets online. Nevertheless, please read the terms and conditions of carriage. You must consult a doctor about possible contraindications before the flight and take into account their recommendations concerning the trip. Can servicemen buy a ticket online by paying with military order? Not all aircrafts are equipped with cradles for infants. You can find out only just before departure, when the aircraft registration number is known. For help with this, please contact the check-in counter staff, or call the S7 Contact Centre on free within Russia. You can also call direct from the s7. My child will be 12 years old on the departure date. You should buy an adult ticket: It is not necessary to include the series code. Can I buy a ticket for my child via the website if I have already bought a ticket for myself? Yes, you can, but please call our Contact Centre on 8 free within Russia and give us your details or the details of the accompanying person: In this case the child will not be allowed to fly without the named accompanying person. My child will be flying unaccompanied. What is the boarding procedure, and who is responsible for my child during the flight and on arrival? After check-in is complete, an S7 employee will take your child to board the plane, placing them under the responsibility of a flight attendant. They will then notify you that your child is safely onboard. Upon arrival at the destination airport, the flight attendant will place your child in the care of an airport employee, who in turn will take them to the person meeting them. If that person does not give any notice of themselves in the arrivals area, the airport staff will attempt to find them; they may contact you to assist. If all else fails, the child will be sent back to the airport of departure under the supervision of airline staff. An adult passenger can transport one infant without a separate seat although a ticket for the infant must be registered. Children agedbetween 5 and 16 years old on the day of departure can travel without an accompanying adult. They may travel on direct flights no connections operated by S7 only. My child will turn two during our trip. What documents do I need to send my child on a flight unaccompanied? You can check your pet an S7 sales offices. Notice that passenger with pet should be eighteen plus. Please make sure that your dog is wearing a muzzle and is on a lead. In the cabin, tie your dog to the chair at your feet. Guide dogs are carried free of charge. Note that blind passengers are classed as requiring special assistance, and so cannot book tickets online. Please check all the requirements and procedures for animal transportation with the Veterinary Control Service of the departure airport beforehand. Please also come to the airport well in advance, in order to go through all the necessary formalities without rushing. Only pet cats, dogs and birds are accepted for transportation in the baggage hold or as hand luggage. Other animals can be transported as cargo. Are puppies and kittens allowed on board? Are there any age limitations for transported animals? Puppy and kittens of up to 8 weeks of age are not allowed for transportation due to the possibility of dehydration during the flight. Kittens under 12 weeks need a veterinary certificate confirming that they can be transported by air. On S7 flights animals are generally transported in the baggage hold. But you can take your pet with you in the cabin if:. Is my pet in its container included in my free baggage allowance? No, your free baggage allowance does not include animals and birds. Transportation of pets is paid for at the excess baggage rates, calculated depending on the total weight of animal and container, regardless of the total number of baggage items you have. You can transport up to two adult animals of the same species in one cage, provided that the weight of each does not exceed 14kg and they get along together. Animals over 14kg must be transported in separate containers. You also cannot put more than three animals of the same litter below 6 months of age in one container. Nursed puppies and kittens can be transported together. Their number depends on the size and strength of each pet. You should avoid transporting strong and weak animals together, to avoid the former hurting the latter during the journey. Are there any requirements to the container bag used to carry the animal during the flight? For the carriage of a pet animal or a bird you need a container of firm plastic, wood or metal, with ventilation. The size of the container should allow your pet to get onto its feet and turn around. Bird cages should be covered with a dense cloth that does not let light through. What procedures and documents are needed to take my pet on board? Before check-in, your pet should go through an inspection with the Veterinary Control Service of the departure airport. Not later than 48 hours before the departure you must apply for the pet transportation by calling the S7 Contact Centre on 8 free within Russia. How many kilograms of baggage can I carry for free? The specified free baggage allowance shall apply to transportations on the whole route, if all flights are operated by S7. On code-share flights and transfer flights with the participation of S7 and partner airlines free baggage allowance shall be determined in accordance with international rules of the International Air Transport Association IATA. In this case the uniform free baggage allowance of the dominating carrier shall apply on all flight segments. You can get detailed information concerning free baggage allowance on transfer flights at S7 Contact Centre. In addition free baggage allowance is specified in the itinerary receipt. What is outsized baggage and what is heavy-weight baggage? How can I carry such baggage? The airline company decides in each case individually, whether to transport such baggage or not; it depends on aircraft type, storage capacity of the baggage hold, etc. Outsized and heavy-weight baggage shall be paid for additionally during the check-in, depending on the weight or dimensions. Pay attention for European airports restrictions. In other case baggage is shipped as cargo according to airlines rules. Can I pay for excess or outsized baggage online? What is the cost of excess baggage transportation? If your baggage exceeds free baggage allowance the number of your baggage pieces, its weight or the sum of its three dimensions exceed cm , you will need to make extra payment for the baggage at the fares stated below. If the passenger purchases the service simultaneously with the ticket on the website s7. After issuance of air tickets you can purchase the excess baggage service at S7 Airlines ticket offices or through the Contact Centre. Division into zones according to directions. How much did it cost to carry excess baggage until You can get detailed information by calling the S7 Contact Centre at 8 , free within Russia. The rules of transfer of goods across the customs border. The information portal enables you to complete and print the passenger customs declaration form at home or office, as well as to complete the form distantly on any mobile devise and to print it out in Domodedovo Airport. On the official web-site you can obtain general information about customs regulations, as well as organization and working time of the Domodedovo Customs Service. What are the rules about taking liquids on board? For the purpose of flight safety the volume of liquids you can carry in your hand luggage is restricted but this does not apply to checked-in baggage. This requirement applies not only to carbonated drinks, water and juices, but also to gels, lotions, perfumes, creams, toothpastes and liquid cosmetics, etc. Each item must have intact packaging to ensure its safety during the flight and handling, and to eliminate the possibility of harm to passengers, crew, and third parties and damage to the aircraft, other baggage items, or other property. Packaging which is damaged, or which contains sharp or protruding items, will not be accepted for transportation. Is there anything not recommended for transportation in checked-in baggage? In your checked-in baggage, it is not advisable to transport fragile or perishable goods, currency notes, jewellery items, precious metals, computers, electronic communication devices, bonds, securities or other valuable business documents, passports, identity cards, or keys, etc. Can I access my checked-in baggage during the flight? From the moment the baggage is checked in until its collection at the destination airport, passengers do not have access to their baggage. Find your flight number on the information screens to find out which baggage carousel will have the baggage from your flight. Staff in the baggage claim area can answer questions concerning your baggage, including retrieving fragile objects, pets, prams and sporting equipment, etc. After baggage claim you can go through customs control. Baggage is stored at the destination airport free of charge for two days, including the day of arrival. After that period, the owner of the baggage is charged the applicable rate for storage. If, through the fault of the airline, baggage is not delivered to the destination airport as scheduled, the passenger is not liable for storage charges. Baggage is deemed unclaimed if it has not been collected within six months of its arrival. Unclaimed baggage is disposed of by the airline in accordance with the legislation of the Russian Federation. When the ownership of undocumented baggage has been established, a written notice is sent to the owner. The baggage is then stored at the destination airport for six months, after which is it deemed unclaimed and is subject to disposal. Can I take liquids, purchased in Duty Free shops, as carry-on baggage, if I take a transfer flight? Liquids, purchased in Duty Free shops at the departure airport, which were carried outside the airside at the transfer airport, can be admitted for transportation onboard in accordance with the procedure set out in Rules of pre- and after flight inspection approved by the Order of the Ministry of Transport of the Russian Federation of Passengers can take liquids in containers holding more than ml, purchased in Duty Free shops, as carry-on baggage on transfer flights, if they do not leave the airport transfer area. The airline transports bassinets and car seats of any sizes in case of transportation of a child under 2 years and all baby carriages with a child under 11 years for free in addition to free baggage allowance or in addition to carry-on baggage. Bassinet of a folding baby carriage may be taken to the cabin, if its dimensions do not exceed 55х40х Umbrella strollers are accepted as checked baggage. A carriage without a child under 11 years old is transported in accordance with general terms and conditions. Whether there are restrictions on the number,weight and dimensions for hand luggage? Yes, there are such limits, they exist for the convenience of passenger accommodation onboard, and flight security. Carry-on baggage allowance on S7 Airlines flights: In the check-in area there are special frames-controllers, installed to help passengers to check, whether their carry-on baggage is within the specified limits. Can I check in my baggage and hand luggage via the website? What can I take with me on board as hand luggage? Please take the things that might be useful for you during the flight and immediately after the landing. Where and how is a weapon carried on board the plane? During the flight the weapon is kept in a special locking metal box in an isolated cargo section of the aircraft. Please pack your weapon with care and consideration before you travel, satisfying the requirements of security and safety, using a specifically designed bag, case or cover. Weapons should not be loaded. Pack the ammunition in standard boxes stored separately from the weapon. Can I transport firearms or ammunition? Yes, you can, if you have a permit to possess and carry the firearm. For international flights you will have to additionally submit a permit from the internal affairs authorities of the Russian Federation for the import or export of the firearm and ammunition to or from the Russian Federation. For security reasons passengers may not carry any firearms, gas or weapons of any kind in the passenger cabin. You must register any weapons and fill in the necessary documents before checking in for the flight. We therefore recommend that you come to the airport no later than two hours before the flight departure. On S7 flights the weight of permitted weapons counts towards your free baggage allowance. How should I register the weapon and ammunition on transfer flights? If the weapon has not been registered to your final destination, you should retrieve it at the transfer airport and re-register it for the next flight. Where and how do I get it after arrival? After landing, weapons are returned in the flight safety service area. To claim a weapon, you must show documents certifying:. Please note that on flights with our partner airlines, other requirements for transportation of ski gear are in effect. To find out more please reach S7 Contact Center on 8 free in Russia. What is the cost of animal transportation? How and when is it required to apply for pets transportation? Not later than 48 hours before departure by calling our Contact Centre on 8 free within Russia and making an application for pets transportation. Can I be denied the transportation of an animal? My baggage has been damaged. If you discover any defects damage or shortage of content of your baggage after its receiving on the carousel, please refer to the airport staff to compile the relevant document of baggage defects commercial act, PIR , without leaving the baggage claim area. If you cannot find your baggage on the carousel after arrival, please speak to the airport staff responsible for tracing delayed baggage. Once you have notified us about your delayed baggage, you can use World Tracеr to check its location and movement. The airline may delay, reschedule, or cancel your flight, or change the aircraft or the flight route for security reasons or in accordance with a request from state authorities. If your flight schedule changes, we will make every effort to notify you by email or phone. You can also check the current flight schedule at any time. You may also find our flight status page useful: We also offer free, up-to-the-minute flight status information via SMS or email. To subscribe, simply click the green envelope icon next to a flight. For further information about this service, click here. Apart from cost, what is the difference between Promo, Economy, Standard and Business fares? Whichever plans you have, you always have an opportunity to choose a suitable option among 4 fare groups. We tried to make the choice easy, and tickets available for purchase subject to availability of unoccupied seats on the flight. Tickets at this fare may not be exchanged or refunded, but their price is always the lowest. It does not include business lounge services, and refund of tickets in case of refusal from the trip is not available. When booking online, you are first offered the lowest price option for your specified date. With this option you are shown a calendar displaying the best tariffs from the weeks before and after your selected date. Check here , and on our main page. Sales can be held at any time of the year. To keep up to date, read our news and special offers. If you purchase a flight in business class with S7 Airlines before the 1 st of December , you can use following services: If you purchase a flight in business class with S7 Airlines after the 1 st of December , you can use following services: S7 Airlines economy class is an optimized composition of flight cost and comfort: Free baggage allowance on flights purchased before the 1 st of December Free baggage allowance on flights purchased before after 1 st of December Economy Basic fare - only carry-on baggage with weight up to 10 kg. In which cities is Flying Envelopes available? Find the list here. How much does it cost to send a Flying Envelope? I have heard that there is a service called Greetings on Board the Aircraft, what is this? What is included in this service? Congratulations take place after take-off and before the in-flight service. Where and how do I order the service? Can I be denied this service? Can I get a refund if my plans have changed and I do not require the service? Are there restrictions on directions and airports? Petersburg, Yekaterinburg, Kaliningrad, Yakutsk, Ulan-Ude, Chita, Bratsk, Chisinau, Omsk, Kemerovo, Tyumen, Perm, Novy Urengoy, Novokuznetsk, Tomsk, Vladikavkaz, Yerevan, Ust-Kamenogorsk, Sochi, Anapa , Krasnodar, Rostov-on-Don, Norilsk Irkutsk, Simferopol. Petersburg, Ust-Kamenogorsk, Irkutsk, Petropavlovsk-Kamchatsky. How long before departure should I come to the airport? We recommend you come to the airport a minimum of two hours before your scheduled departure. A comfortable margin of time will save you stress before the flight. Remember that check-in usually closes 40 minutes before the scheduled departure, and boarding 25 minutes before. Passengers who arrive for check-in or boarding too late are not allowed on board. How can I get through the airport formalities more quickly? Be sure in advance that your hand luggage and baggage do not contain any banned items or substances , as their removal will delay you and your fellow passengers. Online check-in opens 30 hours before, and closes 50 minutes before, departure. If you have a printer, print your boarding passes for all flight segments and passengers on your booking, and take the boarding passes with you to the airport. Officials may use the VIP lounges, where available, subject to a request from a representative of the relevant governmental, public, political, religious or commercial organisation. VIP lounge services are chargeable. For officials, check-in formalities are the same as for passengers in general. Officials should arrive at the airport of departure no later than the check-in closing time. The transfer of passengers from VIP lounges to the aircraft, along with the loading of their checked baggage, is carried out separately from non-VIP passengers. On arrival, unloading and transfer for passengers served at VIP lounges is carried out as a first priority. Go to the S7 check-in area and check-in your baggage at special baggage check-in counters or at ordinary counters. If you are travelling with carry-on baggage baggage which you will take to the aircraft cabin with weight up to 10 kg and dimensions not exceeding 55 х 40 х 20 cm , and if you have a printed boarding pass, proceed directly to the security check and boarding area. Which services are available without paying extra? Which formalities should I go through at the airport and in which order? If you are travelling with baggage, you should check it in at the Baggage Drop Off counter or ordinary counter. Then proceed to the pre-flight security check and inspection, and finally boarding. In order to go through all formalities without hurry we recommend you to get to the airport at least two hours prior to the scheduled departure time. Please, remember that check-in for the flight usually closes 40 minutes prior to the scheduled departure time, and boarding closes 25 minutes prior to the scheduled departure time. Passengers, who show up for check-in or boarding later, are considered to be late passengers and are not admitted onboard. Which information does S7 provide to passengers at the airport? Which airports are equipped with business lounges? Domodedovo Moscow and Tolmachevo Novosibirsk. You can get detailed information in the section Business Lounges. Who can use S7 business lounge services at the Domodedovo Airport? For passengers with tickets, purchased at the Business Flex Fare, business lounge services are included in the ticket cost. For passengers with tickets, purchased at the Business Basic Fare, business lounge services are available upon additional payment. What services are offered in Business Lounges? I would like to order a special meal for my flight. The following special meals are available: How can I order a special menu on the website? I am flying with an infant below two years of age, how do I order a special meal for the child? How can I order special meals for business class passengers? I purchased an economy class ticket, ordered a special meal, but then upgraded during online check-in. Will I get the meal I ordered, will I get a refund? How do I cancel a special meal ordered on the website? I had ordered a special meal on the website, but was served a different set of products onboard. I ordered a special meal on the website, but was not served onboard. Will I get a refund? Is there a limit for special meals for one passenger? Can I take an infant formula in a can, a ready-to-feed formula in a bottle or a vacuum flask with water to prepare an infant formula onboard? Parents need not worry about taking baby food for their children onboard. But please note that the restrictions on liquids in hand luggage may apply. I have a connected flights: Will I get the meal? Will we get baby meal? Get more details about baby and infant menu here. Is smoking permitted on the flight or at the airport? Smoking including the use of electronic cigarettes is strictly prohibited on aircraft. At the airport, smoking is permitted only in certain designated areas. What are the restrictions and rules of conduct on board the aircraft? On domestic Russian Federation flights, passengers are held liable for the breaking of these rules under the applicable legislation of the Russian Federation. How can I enrol on the S7 Priority Programme? Yes, if the child has reached the age of 2. To do this you will need the Birth Certificate or International Passport if any. Open the S7 Priority tab on the main page and enter your login details. Your member card number and PIN can both be found in the email you received after registration. Alternatively, you can log in using the email address and password you specified during registration. However, to change the first name, patronymic, surname, date of birth, email or passport details, please contact us directly , as you will need to provide copies of supporting documents, for example a marriage or divorce certificate or passport. How can I access My Profile, if I registered in S7 Priority through Alfa-Bank? In this case you can get your PIN to access your Personal Profile by contacting the S7 Priority Service Centre at priority s7. Please, attach to the email a scanned copy of the document, details of which you specified during the registration through Alfa-Bank. The identification procedure is conducted in order to prevent the access of third persons to your account. What is a temporary card? What is it for? What is the difference between temporary card and personal membership card? With the temporary card you can collect miles before the registration in S7 Priority. This card is necessary for reserving for you a personal account in the programme. You should register not later than one year as of the moment of the first time you use the number. However, please be aware, that it is not necessary to have a plastic card in order to earn miles. But if you are an elite-status member, you will need the card to get privileges. Can I participate in the programme, if I have no S7 Priority membership card? Existence of a card is not a necessary condition for collecting miles. In order to collect miles you can just specify your account number at the moment of ticket purchase or flight check-in, or purchase of services provided by programme partners. The account number is specified in your welcome letter, which is sent immediately after the registration in the programme, or on your temporary card, which number you used during the registration. However if you are an elite status member of the programme, it is necessary to have a card in order to get privileges. Is it necessary to have a card in order to participate in the programme? In accordance with S7 Priority programme rules it is not necessary to have a card in order to earn miles. I have not received a membership card. Your S7 Priority membership card is will be sent by post within a month of your first S7 flight as a member, to the address you specify during registration. To ensure your first flight is logged, please quoteyour S7 Priority card number when booking and paying fortickets, and when checking in for the flight at the airport. Usually the delivery of the card takes not more than a month from the date of dispatch. If after that time you have not receivedyour card, pleaselet us knoweither by email priority s7. Please note that there is a service fee of RUB for the production and delivery of a new card. How do I get my new membership card? After getting or prolongation of an Elite status you will receive a request, where you should specify the address for delivery of a new card. Within one month after your answer to our request your elite card will be issued and sent to you. The card will contain information on your status in S7 Priority and equivalent oneworld status, and the validity term of the new status. Membership card and payment card have different numbers. Is it possible to consolidate the accounts? Yes, it is possible. In this case you decide yourself, which account will be active. Is it possible to consolidate accounts of S7 Priority and topbonus Air Berlin? Each alliance member airline has its own loyalty programme, you can use privileges offered by each of them only on a separate basis. However you can collect miles in S7 Priority by taking flights of all alliance member airlines and using services of programme partners all over the world. Detailed information is published in the section Earn Miles. Collect miles to raise your status in the programme and get privileges. Status miles contribute towards gaining elite tier status in the programme, and towards reward flights. They are earned on flights with S7 and other one world alliance airlines. Bonus miles contribute towards reward flights. What are the welcome miles and how are they accrued? The participant receives welcome miles for registration in the S7 Priority program. To automatically accrue miles, you must report the account number when you register for the flight or specify it at the purchase of a ticket. You can earn miles by flying with S7 and its partner airlines, and by using the services of our other partner companies, and by paying for purchases using an S7 Priority co-branded bank card. Are miles for the flight accrued automatically? Miles will be credited to your account automatically if you present your membership card or quote your personal number when using services. When booking, please check that your first name, surname and the date of birth exactly match your S7 Priority profile. If you flew with S7, the miles will be automatically credited to your account after the flight. If the airports on your route are not equipped with automatic passenger monitoring systems, the miles will be credited within 45 days. I always fly with my child and quote the number of my card. Will I earn miles? You earn miles only for the flights that you make yourself. But you will earn miles for your purchase if you pay for the tickets with an S7 co-branded bank card. I took flights before joining S7 Priority. Can I earn miles on them? Yes, miles for S7 flights, which you took within six months before the registration in the programme, will be accrued to your account. I registered my two-year old son in the programme. Miles for flights he had taken 6 months prior to registration were not credited. In accordance with the programme rules flights taken by a member under 2 two years old are not eligible. Not all my flights were credited. Is it possible to credit flights taken in now? The website does not accept my request for claiming miles in respect of flight operated by a partner. Could you tell me, what is the reason? If the website does not accept the request for claiming miles, you should refer to the Service Centre at priority s7. Different number of miles is accrued in respect of the same S7 flight. The number of accrued miles depends on the distance between the airport of departure and the airport of arrival, service class, and on the fare type, at which your ticket was purchased. Miles for flights operated by a partner are not credited. I always specify my card number. A possible reason is that your ticket was purchased at a fare not eligible for mileage accrual. You can check this information here. The reservation booking designator is specified in the boarding pass or itinerary receipt of your ticket. How can I claim miles for flights which were not credited to my account? You can claim unregistered miles via your profile by logging in at s7. You can claim miles for S7 flights as member of S7 Priority up to 12 months after the flight; with partner airlines, up to 6 months. Also, your S7 Priority profile details should exactly match the personal details flight tickets: I took a flight from Moscow to Rome through Munich. S7 flight was credited, but LH flight no. In accordance with the programme rules miles can be credited only for regular flights of S7 or S7 Priority partner airlines. My flight and miles for using services of an S7 partner are not credited for in the programme. We recommend you to keep checks confirming payment for the service until the moment of miles accrual. I am a member of several one world frequent flyer programmes. Can I use one card number for miles accrual and another one to get my privileges? I buy tickets for my relatives. Will the miles be accrued to my account? If you pay for a ticket with a payment card , assigned to your S7 Priority account, miles will be accrued to you only for the purchase. Please, be aware that miles for the flights of the passengers will not be accrued to your account. According to the terms and conditions of the programme, you can earn miles only for your own flights. Miles for payments with S7 payment card were not accrued. Miles for payments with S7 Priority bank card are accrued within first 10 banking days of the month following the month of payment. Therefore if you perform payment in February, miles will be accrued to your account in March. Welcome miles for activation of Alfa-Bank card are accrued upon the condition that you pay for goods and services eligible for mileage accrual within first 3 months as of the moment of the card issuance. I have an S7 Priority bank card. I recently changed surname, and was issued a new bank card. Since then I have not earned any miles on my S7 Priority account. This is because the personal detailson your S7 Priority profile have remained the same. To clarify this matter, please, refer to your card-issuing bank, because mileage accrual in S7 Priority is performed on the basis of information received from the bank. Will miles expire, if I take a flight in December, and miles are credited only in January? To extend the validity term of miles you should take within one calendar year one regular flight of S7 or oneworld member airlines at a fare eligible for mileage accrual. In this case you will fulfill the conditions for the extension of the validity term of miles. During check-in for the flight give your account number or present your S7 Priority membership card. Within a week after the flight check your account balance in your Personal Profile. If miles were not accrued automatically, please, refer to the programme Service Center to claim miles. We also recommend you to keep your boarding pass until the moment when miles are credited to your account. I received a message saying my miles could soon be lost. Miles in the S7 Priority programme are valid until the end of the year when the flight was made or the service provided, and within two following years. You can become an Active Member of our programme and then the miles period of validity will be prolonged for another year. The flight does not confirm your Active Member status if it was not purchased at a fare eligible for mileage accrual or it was credited in other loyalty programmes. The minimum number of miles necessary for validity period prolongation is Am I right, that miles earned by my five-year old son will not expire? In accordance with the rules of the programme miles earned by a member under 12 twelve years old do not expire. If the Member is a Frequent Member within the current year, miles which are to expire at the end of the current year will retain validity during the next calendar year. You can spend your miles on a reward flight with S7 or any one world alliance member covering destinations worldwide , from a cost of only 6, miles for a one-way ticket. Or you can upgrade from economy to business class from just 6, miles at check-in desk. Your relatives and friends can also enjoy the benefits of S7 Priority. In the course of one calendar year, you can registerup to 10 awards for friends or family, and an unlimited number for yourself. How can I book a reward: To book a reward you should have enough miles on your account, including miles for at least 1 flight taken within the current year or within the year preceding the year in which the reward is booked. Only those flights are considered which the passenger takes as a Member on S7 flights at fares eligible for mileage accrual. You can book a reward at s7. If you send a booking request, you should specify the airline, carriage type one way or round trip , route, flight date, flight number, service class, reward ticket fare, and surnames, names and passport details of passengers. For cabin upgrade requests, please, use the section Customer Support. In your message you should specify the account number from which miles will be deducted, and the air ticket number which should be reissued. Within every calendar year a Reward may not be booked for another person more than 10 times. Do I have to pay anything extra when I use my miles to upgrade from economy to business class? Flight classis upgraded using only your miles. To upgrade your service class, please apply via the Customer support section of your S7 Priority profile, specifying your economy class ticket number. Miles are not credited for reward flights. However, if you have used your miles to upgrade your class of service,miles will be credited to your account in accordance with the initially paid fare. Where can I find information on the number of miles necessary for cabin upgrade? You may make an upgrade in exchange for miles earned by referring to the Programme Service Center not later than 24 hours before the departure. I have enough miles in my account, but I am not allowed to redeem them for a reward. According to the terms of the programme, you can redeem miles only if you have taken at least one flight with S7 Airlines. If you have takena flight with S7, please click Miles Recovery in your S7 Priority profile, or call the S7 Priority Contact Centre on Please also note that the number of reward flights on an Optimum fare is limited, while Priority fares are always possible when there are seats available on the flight. Can I choose any date for my reward flight, or are there restrictions? There are no restrictions on the dates of reward flights. However, S7 reserves the right to impose restrictions on the booking of rewards, including restrictions on routes and dates. Optimum reward fares use fewer miles, but the number on each flight is limited. How can I reclaim the miles for a reward flight that did not take place? If the trip failed to take place through the fault of the airline, you will be provided with a ticket for another flight in the same direction during the validity of the ticket. To reclaim unused miles please email us at priority s7. In the case of a forced return for example, through passenger illness , miles and unused charges and fees can be restoredto your account, although you must provide medical certificates stating the impossibility of travel on the dates specified on the ticket. If the Passenger has voluntarily cancelled the award flight, the YR charge and the charge for the ticket issuance will not be refunded. Other unused charges are refundable. Is it possible to combine miles from two accounts in order to book a reward flight? I have enough miles for a reward flight, but I want to fly with my partner and infant child up to 2 years. All passengers require a ticket, irrespective of age. Can I buy up miles to have enough for an award? If you do not have enough miles for an award you can buy a miles package. To do this you must have at least 1 flight with S7 taken as a Member within the current year or the year, preceding the year of miles purchase, at a fare eligible for Miles accrual, credited to your account. Please note, that the maximum transferable amount of miles within one calendar year is 10 miles. The status of my S7 payment card is Gold. Do I have privileges at the airport? S7 co-branded bank card of Gold and Platinum status provides you with privileges in bank. To get benefit from elite status in S7 Priority programme you need to earn a necessary amount of high-status miles or flights. At the same time, Alfa Bank offers its clients to register a card with additional benefits package, including check-in at S7 business class counters and access to S7 business lounge. You can get detailed information on the website s7. The miles for my 20th flight, on 31 December, will only be credited in January. Will I still qualify for a higher tier? Мили за полёт, совершенный 31 декабря, действительно могут быть начислены только в январе следующего года. Но вместе с тем, при совершении двадцатого по счёту полёта в календарном году, условия для получения либо подтверждения Серебряного статуса считаются вами выполненными. Поэтому рекомендуем вам при регистрации на рейс не забыть предъявить карту участника, затем проверить начисление миль в Личном кабинете в течение недели после полёта. Если мили не были начислены автоматически, вам необходимо обратиться в сервисный центр программы с просьбой восстановить мили. Также рекомендуем вам сохранить посадочный талон до момента начисления миль на счёт. I have elite tier status in S7 Priority. Can I spend time in the business lounge with a guest who is not a member? Gold and Platinum members can bring a guest into the lounge if their guest is also travelling. As the host, you must be present when your guest wants to enter the lounge. Miles, which you grant, will be used to issue air tickets for S7 Airlines flights, so that children under care of the Foundation and their accompanying persons could get to places of medical treatment or rehabilitation. How do I get into my S7 Priority Personal Account if I have registered in a loyalty program through Tinkoff Bank? The account number and the Personal Account PIN were sent to your mobile phone. What additional features of the loyalty program the holders of the S7 Tinkoff Black Edition debit card have access to? I got an S7-Tinkoff World credit card from Tinkoff Bank. S7-Tinkoff World credit card holders are given access to the following features in the program:. I got an S7-Tinkoff Black Edition credit card. Do I have any privileges in the loyalty program? I want to open the S7-Tinkoff bank card. What will be my loyalty program benefits? By making purchases with S7-Tinkoff card at s7. To buy an award ticket it is sufficient to have the needed number of miles accumulated with the use of the bank card. Why have the miles for the S7-Tinkoff card payments not been credited? I have changed my surname and re-released the bank card and then the crediting of miles have stopped. In any case, the miles for the card payments will be credited to your account, but it will happen next month. The number of miles credited for purchases with the S7 Priority bank card was less than I expected. Why is it so? Clarifications on this issue should be obtained from the issuing Bank of your card, as the airline credits miles based on the data received from the Bank. We further remind you that miles are not accrued for the depositing of funds to the card, fund transfers, cash withdrawals, electronic payments, online bank operations, mobile bank operations, and operations in the mobile applications of the Bank. The history of Siberia Airlines began in with the first civil flight from the military airfield at Novosibirsk, by the Tolmachevo United Air Group. Siberia Airlines was founded on the basis of that Air Group. We use Airbus, Boeing and Embraer. Learn more about our fleet here. Before you apply for a job, please check out our career opportunities. According to the decree of the Government of the Russian Federation of This means that in order to visit the city, you must have permission to enter. The decision on the issuing of entry permit takes department of the FSB of Russia in the Office of the city of Norilsk in the Krasnoyarsk Territory at the request of the host organizations. Administration of the city of Norilsk has hosted organization for foreign citizen who are close relative of Russian citizens residing in Norilsk. Information on S 7 Travel Retail, LLC tour operator. Order of visa-free transit through the airports of Berlin and Dusseldorf. Special rules apply at certain airports on the territory of Germany: Berlin Tegel, TXL and Dusseldorf DUS. Visa-free transit through the airport of Berlin TXL is allowed only subject to the condition, that the passenger arrives after Visa-free transit through the airport of Dusseldorf DUS is allowed only subject to the condition, that the passenger arrives after Visa-free transit passengers may not stay in transit lounges of the abovementioned airports in the night time. Subscribe to our newsletter and get the latest offers and news. 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Air tickets online What is an electronic ticket? Why are e-tickets better? You can even post messages about your trip on your favourite social network. No paper ticket to lost or forget: After purchasing tickets you can easily send your trip details to family, friends or business partners. You can buy tickets for a group of passengers in one transaction. How do I book a ticket online? Spell your name and surname in accordance with your international passport. Alternatively you can use the assistance system. Start to enter your surname or name in Russian, and when you will see assistance suggestion in Latin just click it.
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