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PSO2 NA Problems

PSO2 NA Problems

Last updated May 28, 2020 00:07 UTC

Look, I don't know what to tell anyone at this point. SEGA and Microsoft have so thoroughly botched this release that it's going to take some serious effort to get it working if you are having issues. Short of reinstalling Windows 10, I don't know what to say for anyone who really wants to play this right now. Whatever you do, do not spend money on this game until they fix this, though, because there is no telling how badly this junk release is going to break down the road.

Game errors

Missing DLL vivoxsdk.dll

There are missing files in your installation (the launcher should catch this) or you have file permission issues in the Windows Store version. Reinstall the Windows Store version, no other known working solutions at this time.

"Press the Enter Key" screen stuck

Update or install Xbox Identity Services and Xbox Gaming Services in the Microsoft Store. These are mandatory but they are not checked during installation or runtime, and the game does not give any useful feedback if they are not present.

Launcher errors

"Failed to download latest version" (103)

Rate limit from Cloudflare CDN or the patch server is under too much load. Keep trying.

"Failed to download latest version" (140)


  1. Get the app on the windows store website (add to cart, checkout) since I'm not in NA
  2. Download app from windows store app by going into my library - install (installed on C).
  3. Run launcher, while it's downloading all 90000 files fix wrong permissions on 2 files: cd "C:\Program Files\ModifiableWindowsApps\pso2_bin" Get-Acl pso2launcher.exe | Set-Acl pso2.exe Get-Acl edition.txt | Set-Acl otp_notice_na.rtf

in administrator powershell, ymmv, folder may be different if you installed the game on another drive. However, main thing you need to do here is not even take ownership, but set permissions for full access for administrators and users. 4. Launcher finished updating successfully, got GameGuard error 114. 5. Fixed it by disabling core isolation in windows (google how to do it) 6. :PogChamp:


Usually for otp_notice_na.rtf.pat. This is a file permission error specific to the Windows Store version. Reinstall the Windows Store version, no other known working solutions at this time.

Misc errors

The requested operation requires elevation

OS permission issue. Make sure you have administrator privileges.

LastError 1813


found a way to fix the 1813 error without reinstalling the whole game, just had to change the owner of the otp_notice_na.rtf file that is inside the 100B7A24.oxyna_1.0.7.0_x64__wyfsmff9ynw7j folder from trustedinstaller to admins, and set the admins to have total control of the file, not sure if it works 100% of the time, but it worked for me

File permission error in Windows Store version. Reinstall the Windows Store version, no other known working solutions at this time.

Unable to uninstall fully

Try running in Powershell as Administrator:

Get-AppxPackage -Name "100B7A24.oxyna" | Remove-AppxPackage -AllUsers

Alternative installation workaround

I'm removing this until we can confirm that it will work.

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ItsJustDave2020 commented May 27, 2020

Found that running the windows troubleshooter (press start button -> type in troubleshoot -> click troubleshoot problems) and selecting 'Windows Store Applications' resolved my issues.

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