I am writing this letter, not necessarily in a position to intimidate or threaten (I am mere a consumer, have little power - although I will use all the power that I have, NOW IT IS PERSONAL) but only with a glimmer of hope that perhaps this could end the misery caused by one of your own contractors and all the incompetence that followed. With regret I have to inform you that the level of incompetence in the organisation is baffling and beyond belief - and sadly only comparable to the worst third-world countries. I have been lied to, I have been given false information and given deadlines that are not met.
As a techie (Solution Architect for an international eCommerce), my life is dependent on internet and it has been 21 days that we have had no internet - let alone having no phone. It is years that we have stopped watching TV and only rely on streaming (Netflix, Amazon) for our entertainment. Considering all holidays we could not watch TV... it has been an awful time. And all this, no end in sight... I have