bmccormack

function get-queueLength(){
  try {
    $s = (New-Object net.webclient).DownloadString('http://localhost:56785/stats.json')
  }
  catch {
    return "queue length unavailable"
  }
  $queueLength = $s -split (',') | foreach{if ($_ | select-string "queueLength" -quiet){ ($_ -split ":")[1]}}
  return $queueLength
}

bmccormack

# Uses WASP from http://wasp.codeplex.com for automating the control of Windows in Powershell.
# The purpose of this function is to start a new process and then return the window
# that was opened by the started process. This can be difficult because if you already have
# multiple windows open for that process; there may be a delay in the window being returned
# after the process is started; and the process that is started is not always the same as the
# window that's created (Chrome).
#
# This function will grab a list of current windows matching the processName, start a new instance,
# and will then loop until the new window is opened or the function times out. example:
#

bmccormack

#Renames FogBugz installer and replaces it with Notepad.
#Copy the following into a Powershell console.
ren $env:appdata\kilninstaller\FogBugz-Setup.exe $env:appdata\kilninstaller\FogBugz-Setup.exe.bak;
copy $env:systemRoot\Notepad.exe $env:appdata\kilninstaller\FogBugz-Setup.exe

bmccormack

#BugBreadcrumbs .breadcrumbs {
  overflow: hidden;
  margin-left: -2px;
}
#BugBreadcrumbs .breadcrumbs li {
  float: left;
  padding: 5px 0 5px 30px;
  background: #eee;
  color: #999;
  position: relative;

bmccormack

No longer needed! https://twitter.com/trello/status/893213868322902017

bmccormack

##Introduction

Have you ever wanted to subscribe to conversations in Help Scout? With Help Scout webhooks and webscript.io, now you can! Just add subscribed-yourname as a tag to a conversation (where yourname is the first part of your company email address), and you'll get emailed when a change comes in.

##Set up

1. Make a webscript.io account. It's free to test.
2. In webscript.io, make a new script. Copy in the code from the_code.lua (below) in this gist and paste it into the script.
   • Be sure to change the variables at the top.

• If you need an SMTP server, you can get one from Mandrill in seconds (free accounts can send up to 12K emails per month, so you'll be fine).

bmccormack

#Random Assignment for Help Scout

When you have conversations that are handled by multiple individuals on a team, it can be difficult to distribute the tasks evenly to each member without cherry picking or having someone manage the queue.

This script helps by taking unassigned conversations and re-assigning them randomly to the members of the team, based on a specified weight.

bmccormack

// ==UserScript==
// @name          Help Scout - Hide Negative Satisfaction Ratings
// @namespace     https://secure.helpscout.net
// @include       https://secure.helpscout.net/*
// @description   Hides Not Good and Okay satisfaction ratings within conversations
// @author        Ben McCormack
// @version       1.0.0.0
// ==/UserScript==

bmccormack

// ==UserScript==
// @name          Help Scout - Add Edit Links to Articles
// @namespace     http://your.help.site.com
// @include       http://your.help.site.com/article/*
// @description   Inserts Edit this article links in the top right of Help Scout support articles
// @author        Ben McCormack
// @version       1.0.0.0
// ==/UserScript==

//You need to insert the 24 digit hexadecimal docsID below in the doSomething() function.

bmccormack

#include <stdio.h>

int movingAvg(int *ptrArrNumbers, long *ptrSum, int pos, int len, int nextNum)
{
  //Subtract the oldest number from the prev sum, add the new number
  *ptrSum = *ptrSum - ptrArrNumbers[pos] + nextNum;
  //Assign the nextNum to the position in the array
  ptrArrNumbers[pos] = nextNum;
  //return the average
  return *ptrSum / len;