I think that empathy has helped me in many aspects of my both my personal and professional lives. In my personal life, I am able to relate better with my husband and children if I can understand their perspectives. For example, if my 3-year-old is throwing a tantrum, I can try to understand how she is feeling (often sleepy, hungry or misunderstood) and meet her needs instead of reacting solely from my perspective (often complete annoyance and frustration). In my professional life as a math teacher, the ability to listen carefully to students’ responses has helped me be able to pinpoint their specific gaps in knowledge and skills instead of re-teaching things that they already know and wasting valuable time in the process.
I think that being able to empathize with the users of my product will help me recognize which aspects of the software are m