At Salesforce, ensuring customer success through trusted system availability, performance, and reliability is our top priority. We value transparency and, as an admin of an impacted Salesforce org, we wanted to inform you of a potential issue that resulted from the October 16, 2018 service disruption of the NA33 instance.
What is the issue and impact?
On October 16, 2018, NA33 experienced a service disruption between 4:39 a.m. and 7:59 a.m. UTC. The Technology team determined that the cause of the initial issue in the Dallas data center was related to a hardware failure within the storage tier that resulted in a loss of capacity and led to the service disruption. In order to restore service as quickly as possible, the Technology team switched the NA33 instance from the Dallas data center to the Phoenix data center and normal service levels were restored. During the service disruption, there was a period of approximately 67 minutes where transactional data entered during that time was not replicated to the P