Andrew Frauen oheyandy
oheyandy
/ change_name.rb
Created
April 10, 2013 09:27
Whew. My (admittedly ugly looking) first attempt at using Ruby to loop through directories and append a 0 to .png files names 1.png, 2.png, etc.
This file contains hidden or bidirectional Unicode text that may be interpreted or compiled differently than what appears below. To review, open the file in an editor that reveals hidden Unicode characters.
Learn more about bidirectional Unicode characters
| d = Dir.new(Dir.pwd) | |
| d.each do |x| | |
| if File.directory?(x) && x != "." && x!= ".." | |
| Dir.chdir("./"+File.basename(x)) | |
| to_change = Dir.glob("[0-9].png") | |
| to_change.each { |x| File.rename(x, 0.to_s + x) } | |
| to_change_small = Dir.glob("small-[0-9].png") | |
| to_change_small.each { |x| File.rename(x, x[0,6] + 0.to_s + x[6,7]) } | |
| Dir.chdir("../") |
oheyandy
/ send_test.py
Last active
December 16, 2015 01:09
Simple script to test Desk.com/Assistly x-headers.
This file contains hidden or bidirectional Unicode text that may be interpreted or compiled differently than what appears below. To review, open the file in an editor that reveals hidden Unicode characters.
Learn more about bidirectional Unicode characters
| import smtplib | |
| from email.MIMEText import MIMEText | |
| text_subtype = 'text' | |
| # Enter the desired body in the 'content' variable | |
| content = 'body of the email here' | |
| msg = MIMEText(content, text_subtype) |
oheyandy
/ require_email_for_chat.js
Created
April 11, 2013 23:01
Script to require email address for Desk.com chat widget. Add this to your chat widget template in Admin > Channels > Chat > Widgets in an HTML <script> tag.
This file contains hidden or bidirectional Unicode text that may be interpreted or compiled differently than what appears below. To review, open the file in an editor that reveals hidden Unicode characters.
Learn more about bidirectional Unicode characters
| $(document).ready(function(){ | |
| $("#interaction_email").rules("add", { | |
| required:true, | |
| messages: { | |
| required: "Email address is required", | |
| email: "Email address is invalid" | |
| } | |
| }); | |
| }); |
oheyandy
/ html2textile_app.rb
Created
June 15, 2013 00:57
Ruby app built as a learning project to parse HTML to Textile powered by this fellows fine html2textile gem: https://github.com/jystewart/html2textile
This file contains hidden or bidirectional Unicode text that may be interpreted or compiled differently than what appears below. To review, open the file in an editor that reveals hidden Unicode characters.
Learn more about bidirectional Unicode characters
| #! /usr/bin/env ruby | |
| require 'rubygems' | |
| require 'bundler/setup' | |
| require 'sinatra' | |
| require 'haml' | |
| require 'html2textile' | |
| get('/') { haml :form} |
oheyandy
/ require_custom_field.html
Created
June 21, 2013 21:48
Require custom field on Desk.com contact form example.
This file contains hidden or bidirectional Unicode text that may be interpreted or compiled differently than what appears below. To review, open the file in an editor that reveals hidden Unicode characters.
Learn more about bidirectional Unicode characters
| <script type="text/javascript"> | |
| $(function(){ | |
| $('#ticket_custom2 option').first().attr('value', ''); | |
| $('#ticket_custom2').rules( 'add', { | |
| required: true, | |
| messages: { | |
| required: 'REQUIRED_MESSAGE_GOES_HERE' | |
| } |
oheyandy
/ example.html
Created
July 9, 2013 01:47
Example Liquid to display OS & Browser versions, as well as IP address, if available, on the Desk.com case template.
This file contains hidden or bidirectional Unicode text that may be interpreted or compiled differently than what appears below. To review, open the file in an editor that reveals hidden Unicode characters.
Learn more about bidirectional Unicode characters
| {% for first_interaction in case.interactions limit:1 %} | |
| {% if first_interaction.os %} | |
| <div> <strong>OS</strong> <br/>{{first_interaction.os}} – version {{first_interaction.os_version}} </div> | |
| {% endif %} | |
| {% if first_interaction.browser %} | |
| <div> <strong>Browser</strong> <br/>{{first_interaction.browser}} – version {{first_interaction.browser_version}} </div> | |
| {% endif %} | |
| {% if first_interaction.ip_address %} | |
| <div> <strong>IP</strong> <br/>{{first_interaction.ip_address}} </div> | |
| {% endif %} |
oheyandy
/ gist:6272063
Last active
December 21, 2015 07:38
Example of code to add to custom Case Theme to remind Agents to populate company data.
This file contains hidden or bidirectional Unicode text that may be interpreted or compiled differently than what appears below. To review, open the file in an editor that reveals hidden Unicode characters.
Learn more about bidirectional Unicode characters
| {% if case.customer.company_object.name == nil %} | |
| <div style="padding: 12px 0px; background: red; color: white; text-align: center; font-size: 1.25em; font-weight: 300;">Don't forget to add the company!</div> | |
| {% endif %} |
oheyandy
/ downloader.rb
Last active
January 25, 2019 03:12
Desk.com API script to download attachments for cases from a .txt file of case_ids. In order to best handle duplicate filenames, a directory is created for each case_id and the attachments for that case will be downloaded into that directory. Duplicate filenames for attachments on the same case are handled by appending -1, -2, -3, etc., before t…
This file contains hidden or bidirectional Unicode text that may be interpreted or compiled differently than what appears below. To review, open the file in an editor that reveals hidden Unicode characters.
Learn more about bidirectional Unicode characters
| #! /usr/bin/env ruby | |
| require 'oauth' | |
| require 'open-uri' | |
| require 'json' | |
| require 'time' | |
| require 'fileutils' | |
| require 'progress_bar' | |
| include FileUtils |
oheyandy
/ rss_import.xml
Created
September 4, 2013 21:29
Example RSS/XML format to import articles to Desk (Admin > Content > Articles > Click "Import RSS" at top of the page).
This file contains hidden or bidirectional Unicode text that may be interpreted or compiled differently than what appears below. To review, open the file in an editor that reveals hidden Unicode characters.
Learn more about bidirectional Unicode characters
| <?xml version="1.0" encoding="ISO-8859-1" ?> | |
| <rss version="2.0"> | |
| <channel> | |
| <item> | |
| <title> | |
| First article's title here | |
| </title> | |
| <description> | |
| First article body here |
oheyandy
/ README.txt
Last active
December 22, 2015 18:29
XML files for RSS import of Desk.com demo site articles.
This file contains hidden or bidirectional Unicode text that may be interpreted or compiled differently than what appears below. To review, open the file in an editor that reveals hidden Unicode characters.
Learn more about bidirectional Unicode characters
| 1. Create a each topic (i.e., Billing, LevelUp, Basics, General, & Social Connectivity) under Admin > Content > Topics. | |
| 2. Navigate to Admin > Content > Articles. | |
| 3. Complete the step for each of the URLs below: | |
| - Click "Import RSS" | |
| - Select the topic you are importing articles to. | |
| - Copy the correlative URL from the Topic XML files below and paste it into the "RSS Feed" field" | |
| - Set the "Show in Support Center" preference to "Yes" | |
| - Click "Import" |
OlderNewer