oheyandy

// delete resources from an admin page
// zero chance of recovering deleted data, so BE VERY CAREFUL WITH THIS
$(".a-delete.a-alert-trigger").trigger('click'); $(".a-button.a-button-secondary.a-alert-delete.a-small").trigger('click')

oheyandy

class HelpScout
  include HTTParty
  base_uri   'https://api.helpscout.net'

  def initialize(api_key)
    @auth = {username: api_key, password: 'x'}
  end

  def customers(page=1, options={} )
    options.merge!({query: {page: page}})

oheyandy

####################################################################
## Always hide certain fields if title field contains 'MATCH_PHRASE'
####################################################################
{% assign do_not_render = customer.title | scan: 'MATCH_PHRASE' | size %}
{% unless do_not_render > 0 %}
  <!-- HTML/Liquid to be hidden when title includes 'MATCH_PHRASE' -->
{% endif %}

oheyandy

source 'https://rubygems.org'

gem 'desk_api', '~> 0.6.1'
gem 'rake'

oheyandy

require 'pathname'
base_path = Pathname.new(File.expand_path('../', __FILE__))

Dir[base_path.join('translation_sources', '*.xml')].each do |source|
  
  # only put cmd in a local var because #{} interpolation
  # uglifies syntax highlighting w/ %x()
  cmd             = "file --mime-encoding #{source}"
  source_encoding = %x(cmd)[(source.length + 2)..-2]

oheyandy

<!--
    In this example assume we have some cases which are creatd with the a label called "Display Custom Field"

    And ONLY when this label is present on a case we want to display a Case Custom Field on teh case theme called "Awesome List"

    You would use the following (walkthrough of the logic below):
-->

<!--=======-->
<!--Snippet-->

oheyandy

<form action="get" id="go_to_case">
  <div><input type="text" id="case_id" name="case_id" placeholder="Enter Case ID"></div>
  <div><button type="submit">Go to Case</button></div>
</form>
<script type="text/javascript">
$('#go_to_case').on({
  submit: function(e) {
    e.preventDefault();
    var case_path = "/customer/portal/private/cases/" + document.getElementById('case_id').value;
    window.location.href = case_path;

oheyandy

<!-- Example link -->
<a href="https://SUBDOMAIN_GOES_HERE.desk.com/customer/portal/emails/new?ticket[labels_new]=LABEL_GOES_HERE">Email Form</a>

<!-- Example iframe -->
<iframe src="https://SUBDOMAIN_GOES_HERE.desk.com/customer/portal/emails/new?ticket[labels_new]=LABEL_GOES_HERE" frameborder="0"></iframe>

oheyandy

<!-- Past this script in your header -->
<script type="application/javascript">
$(function(){
  //  Enter CSS declarations for highlighted below
  var highlight_css = "background-color: yellow;";

  $("#q").bind("autocompleteopen", function(event, ui) {
    var query_text = $('#q').val();
    var queries = query_text.split(' ');
    var search_results = $('.article-autocomplete-body, .article-autocomplete-subject');

oheyandy

<!--First, create a custom snippet in Desk and include some basic HTML in the "Custom Text" area-->
<!--Documentation: 
https://support.desk.com/customer/portal/articles/566489-using-snippets-in-your-help-center-->

<!--Put the snippet in your theme twice, and wrap one of them in a div with a class of "render_snippet_html" -->
<div>
  This snippet will display as raw HTML: {{system.snippets.testhtml}}
</div>
<div>
  This snippet will display as bold: <span class="render_html_snippet">{{system.snippets.testhtml}}</span>