- Create a ticket;
- add a title, description, labels, discrete tasks
- assign the owner as the person who should complete it
- assign points, if known and points are supported
- Decide the type of task;
- New features or significant functionality should be features
- corrections to existing behavior should be bugs
- tasks (like communication) outside of the codebase should be chores
- Decide the scope of a task;
- If the ticket is a post-launch or “parking lot” request, keep it in the icebox
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